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Newest job postings for eservices
via ZipRecruiter
posted_at: 2 days agoschedule_type: Contractor
Company Description
A Few Words About Us...
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT),
Company Description
A Few Words About Us...
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
This is Direct Hire with our Client
Job Description
Skills Required:
3+ years in a large call center with excellent customer service skills Bilingual in Spanish/English is a major plus Some experience in a call center or customer service role within the health insurance industry required.
Job Summary: Provide excellent service to customers through the resolution of basic customer inquiries received by phone or though written correspondence.
Responsibilities:
Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) in order to effectively handle inquiry.
Review computer systems and/or other reference materials to complete verification process.
Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.
Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.
Follow up on unresolved issues in a timely manner, escalating call trends to management.
Deliver an excellent customer service experience while meeting quality and production standards.
Perform other relevant tasks as assigned by management. Core Individual Contributor Competencies: Personal and professional attributes critical to successful performance for Individual
Contributors: Customer Focus Accountable Learn Communicate
Qualifications
Qualifications:
Education/Experience:
High school degree or equivalent required. Some college preferred.
Some experience in a call center or customer service role within the health insurance industry required.
Knowledge:
Medical terminology and medical billing coding preferred Skills and Abilities: Excellent Customer Service skills including the ability to manage and diffuse irate calls Ability to work in a high pressure, fast pace environment Keyboarding proficiency PC proficiency Strong verbal and written communication Interpersonal skills (i.e. active listening) Investigative and analytical skills Ability to multitask Time management skills Flexibility and adaptability Ability to work effectively within a team environment
Additional Information Show more details...
A Few Words About Us...
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
This is Direct Hire with our Client
Job Description
Skills Required:
3+ years in a large call center with excellent customer service skills Bilingual in Spanish/English is a major plus Some experience in a call center or customer service role within the health insurance industry required.
Job Summary: Provide excellent service to customers through the resolution of basic customer inquiries received by phone or though written correspondence.
Responsibilities:
Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) in order to effectively handle inquiry.
Review computer systems and/or other reference materials to complete verification process.
Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.
Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.
Follow up on unresolved issues in a timely manner, escalating call trends to management.
Deliver an excellent customer service experience while meeting quality and production standards.
Perform other relevant tasks as assigned by management. Core Individual Contributor Competencies: Personal and professional attributes critical to successful performance for Individual
Contributors: Customer Focus Accountable Learn Communicate
Qualifications
Qualifications:
Education/Experience:
High school degree or equivalent required. Some college preferred.
Some experience in a call center or customer service role within the health insurance industry required.
Knowledge:
Medical terminology and medical billing coding preferred Skills and Abilities: Excellent Customer Service skills including the ability to manage and diffuse irate calls Ability to work in a high pressure, fast pace environment Keyboarding proficiency PC proficiency Strong verbal and written communication Interpersonal skills (i.e. active listening) Investigative and analytical skills Ability to multitask Time management skills Flexibility and adaptability Ability to work effectively within a team environment
Additional Information Show more details...
via ZipRecruiter
schedule_type: Full-time
E-Services Manager / Mail Groupware / Internet Access Engineer
Must have qualifications...
Experience working in a large, 7x24, investment banking global Domino / Lotus Notes, Internet Access Technology environment within the realms of a Change Management processes. 2+ years as Team Leader/Manager, 4+ years Lotus Notes / Domino Server architecture/administration experience, 4+ years Internet Access Technologies architecture/administration experience
E-Services Manager / Mail Groupware / Internet Access Engineer
Must have qualifications...
Experience working in a large, 7x24, investment banking global Domino / Lotus Notes, Internet Access Technology environment within the realms of a Change Management processes. 2+ years as Team Leader/Manager, 4+ years Lotus Notes / Domino Server architecture/administration experience, 4+ years Internet Access Technologies architecture/administration experience (Firewalls, Proxy, Cache Servers).
Candidates must be client focused, able to work independently while interacting across different teams to accomplish projects and detail oriented; Ability to complete detailed quality documentation, project plans using MS project, Visio, etc...
Proficient in:
• Setting goals and objectives for team of 6 reports
• Global Management of Domino / Lotus Notes environment (15,000 users, 200 servers, 60 locations)
• Hands on experience with Domino clustering
• Detailed knowledge of Domino directories and schema management.
• Experience architecting and managing Sametime and Quckplace application environments.
• Architecture and administration of Blackerry version 2.2 / 4.0
• SMTP email experience
• Internet Protocols: HTTP/S SSL, SOCKS, IPSEC
• Detailed understanding of DNS with experience managing BIND
• HP ProLiant server hardware and components
• Windows Clustering Technologies
• Windows NT/2000 Systems Troubleshooting
• Windows NT/2000 Performance Optimization and Monitoring
•
Knowledgeable with:
• Antivirus technologies
• Windows NT/2000/2003 Systems Troubleshooting
• Windows NT/2000/2003 Performance Optimization and Monitoring
• Web (apache/ Weblogics) Servers, Content Scanners, and Proxy Servers.
• PERL, KSH scripting
• Linux / Unix
• Routing protocols
Additional qualifications that would be a plus:
• Management of Checkpoint / PIX firewalls
• Provider-1
• VPN/ RAS /SecurID
• Understanding of radius protocol
• C , C++, JAVA, programming
Education Required:
Minimum of BS in Computer Science and/or related Engineering technologies Show more details...
Must have qualifications...
Experience working in a large, 7x24, investment banking global Domino / Lotus Notes, Internet Access Technology environment within the realms of a Change Management processes. 2+ years as Team Leader/Manager, 4+ years Lotus Notes / Domino Server architecture/administration experience, 4+ years Internet Access Technologies architecture/administration experience (Firewalls, Proxy, Cache Servers).
Candidates must be client focused, able to work independently while interacting across different teams to accomplish projects and detail oriented; Ability to complete detailed quality documentation, project plans using MS project, Visio, etc...
Proficient in:
• Setting goals and objectives for team of 6 reports
• Global Management of Domino / Lotus Notes environment (15,000 users, 200 servers, 60 locations)
• Hands on experience with Domino clustering
• Detailed knowledge of Domino directories and schema management.
• Experience architecting and managing Sametime and Quckplace application environments.
• Architecture and administration of Blackerry version 2.2 / 4.0
• SMTP email experience
• Internet Protocols: HTTP/S SSL, SOCKS, IPSEC
• Detailed understanding of DNS with experience managing BIND
• HP ProLiant server hardware and components
• Windows Clustering Technologies
• Windows NT/2000 Systems Troubleshooting
• Windows NT/2000 Performance Optimization and Monitoring
•
Knowledgeable with:
• Antivirus technologies
• Windows NT/2000/2003 Systems Troubleshooting
• Windows NT/2000/2003 Performance Optimization and Monitoring
• Web (apache/ Weblogics) Servers, Content Scanners, and Proxy Servers.
• PERL, KSH scripting
• Linux / Unix
• Routing protocols
Additional qualifications that would be a plus:
• Management of Checkpoint / PIX firewalls
• Provider-1
• VPN/ RAS /SecurID
• Understanding of radius protocol
• C , C++, JAVA, programming
Education Required:
Minimum of BS in Computer Science and/or related Engineering technologies Show more details...
via Smart Recruiters Jobs
schedule_type: Full-time
Company Description
Managed services company providing an array of technology assets to the world’s largest organizations, resulting in productivity increases, cost savings, and deep insights...
Job Description
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound,
Company Description
Managed services company providing an array of technology assets to the world’s largest organizations, resulting in productivity increases, cost savings, and deep insights...
Job Description
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc. The candidate will be required to be “on call” after hours to support the operations team in the event of platform outages.
KEY RESPONSIBILITIES:
Qualified individuals must have the ability to perform the following duties:
• Responsible for the implementation and support of Sutherland Genesys platforms. Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack, etc.
• Some knowledge of SIP from the carrier level. Some knowledge of Oracle (Acme Packet) and Avaya SBCs and TDM Gateways such as AudioCodes M3Ks and G450s is a plus.
• Partners with the Business and Service Delivery team to assist with implementation of new Program solutions.
• Responsible for documentation along with Runbooks for Operations.
• Partners with development/integrations team for platform support when needed.
• Monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure.
• Conduct testing to detect faults, minimize malfunctions, and backup systems.
• Provide technical consultancy to ensure problem resolution is achieved in the shortest possible time frame
• Manages vendors on escalated issues and projects specific to your area of influence.
• Willingness and ability to learn complex new systems in varying technologies related to area of influence.
• Follow the lead of the senior implementation engineer, based on enterprise business requirements and IT Strategies.
Qualifications
Key Requirement: Experience in writing multimedia (eservices) routing strategies in Composer (at least on the first two):
1. Email*
2. Chat*
3. SMS
4. Social Media
5. Finding the unicorn Chatbot
MINIMUM REQUIRED QUALIFICATIONS:
10 years progressive relevant experience required.
• Some knowledge of Genesys Platform
• Ability to multitask and demonstrate willingness to deliver on multiple, simultaneous projects.
• Willingness to manage vendors for performance to ensure compliance with commitments and budget.
• Experience with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture) is a plus.
PREFERRED QUALIFICATIONS:
• Demonstrated experience in vendor management
• Knowledge of Avaya and Cisco CUCM is a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age Show more details...
Managed services company providing an array of technology assets to the world’s largest organizations, resulting in productivity increases, cost savings, and deep insights...
Job Description
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc. The candidate will be required to be “on call” after hours to support the operations team in the event of platform outages.
KEY RESPONSIBILITIES:
Qualified individuals must have the ability to perform the following duties:
• Responsible for the implementation and support of Sutherland Genesys platforms. Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack, etc.
• Some knowledge of SIP from the carrier level. Some knowledge of Oracle (Acme Packet) and Avaya SBCs and TDM Gateways such as AudioCodes M3Ks and G450s is a plus.
• Partners with the Business and Service Delivery team to assist with implementation of new Program solutions.
• Responsible for documentation along with Runbooks for Operations.
• Partners with development/integrations team for platform support when needed.
• Monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure.
• Conduct testing to detect faults, minimize malfunctions, and backup systems.
• Provide technical consultancy to ensure problem resolution is achieved in the shortest possible time frame
• Manages vendors on escalated issues and projects specific to your area of influence.
• Willingness and ability to learn complex new systems in varying technologies related to area of influence.
• Follow the lead of the senior implementation engineer, based on enterprise business requirements and IT Strategies.
Qualifications
Key Requirement: Experience in writing multimedia (eservices) routing strategies in Composer (at least on the first two):
1. Email*
2. Chat*
3. SMS
4. Social Media
5. Finding the unicorn Chatbot
MINIMUM REQUIRED QUALIFICATIONS:
10 years progressive relevant experience required.
• Some knowledge of Genesys Platform
• Ability to multitask and demonstrate willingness to deliver on multiple, simultaneous projects.
• Willingness to manage vendors for performance to ensure compliance with commitments and budget.
• Experience with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture) is a plus.
PREFERRED QUALIFICATIONS:
• Demonstrated experience in vendor management
• Knowledge of Avaya and Cisco CUCM is a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age Show more details...
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