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Most recent job postings at eservices
via ZipRecruiter
posted_at: 2 days agoschedule_type: Contractor
Company Description
A Few Words About Us...
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT),
Company Description
A Few Words About Us...
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
This is Direct Hire with our Client
Job Description
Skills Required:
3+ years in a large call center with excellent customer service skills Bilingual in Spanish/English is a major plus Some experience in a call center or customer service role within the health insurance industry required.
Job Summary: Provide excellent service to customers through the resolution of basic customer inquiries received by phone or though written correspondence.
Responsibilities:
Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) in order to effectively handle inquiry.
Review computer systems and/or other reference materials to complete verification process.
Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.
Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.
Follow up on unresolved issues in a timely manner, escalating call trends to management.
Deliver an excellent customer service experience while meeting quality and production standards.
Perform other relevant tasks as assigned by management. Core Individual Contributor Competencies: Personal and professional attributes critical to successful performance for Individual
Contributors: Customer Focus Accountable Learn Communicate
Qualifications
Qualifications:
Education/Experience:
High school degree or equivalent required. Some college preferred.
Some experience in a call center or customer service role within the health insurance industry required.
Knowledge:
Medical terminology and medical billing coding preferred Skills and Abilities: Excellent Customer Service skills including the ability to manage and diffuse irate calls Ability to work in a high pressure, fast pace environment Keyboarding proficiency PC proficiency Strong verbal and written communication Interpersonal skills (i.e. active listening) Investigative and analytical skills Ability to multitask Time management skills Flexibility and adaptability Ability to work effectively within a team environment
Additional Information Show more details...
A Few Words About Us...
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
This is Direct Hire with our Client
Job Description
Skills Required:
3+ years in a large call center with excellent customer service skills Bilingual in Spanish/English is a major plus Some experience in a call center or customer service role within the health insurance industry required.
Job Summary: Provide excellent service to customers through the resolution of basic customer inquiries received by phone or though written correspondence.
Responsibilities:
Receive customer inquiries via phone, fax, mail, e-mail, etc. If necessary, probe for additional helpful information (i.e. member ID, claim number, name, etc.) in order to effectively handle inquiry.
Review computer systems and/or other reference materials to complete verification process.
Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
Utilize available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process.
Accurately document customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up.
Follow up on unresolved issues in a timely manner, escalating call trends to management.
Deliver an excellent customer service experience while meeting quality and production standards.
Perform other relevant tasks as assigned by management. Core Individual Contributor Competencies: Personal and professional attributes critical to successful performance for Individual
Contributors: Customer Focus Accountable Learn Communicate
Qualifications
Qualifications:
Education/Experience:
High school degree or equivalent required. Some college preferred.
Some experience in a call center or customer service role within the health insurance industry required.
Knowledge:
Medical terminology and medical billing coding preferred Skills and Abilities: Excellent Customer Service skills including the ability to manage and diffuse irate calls Ability to work in a high pressure, fast pace environment Keyboarding proficiency PC proficiency Strong verbal and written communication Interpersonal skills (i.e. active listening) Investigative and analytical skills Ability to multitask Time management skills Flexibility and adaptability Ability to work effectively within a team environment
Additional Information Show more details...
via ZipRecruiter
schedule_type: Full-time
E-Services Manager / Mail Groupware / Internet Access Engineer
Must have qualifications...
Experience working in a large, 7x24, investment banking global Domino / Lotus Notes, Internet Access Technology environment within the realms of a Change Management processes. 2+ years as Team Leader/Manager, 4+ years Lotus Notes / Domino Server architecture/administration experience, 4+ years Internet Access Technologies architecture/administration experience
E-Services Manager / Mail Groupware / Internet Access Engineer
Must have qualifications...
Experience working in a large, 7x24, investment banking global Domino / Lotus Notes, Internet Access Technology environment within the realms of a Change Management processes. 2+ years as Team Leader/Manager, 4+ years Lotus Notes / Domino Server architecture/administration experience, 4+ years Internet Access Technologies architecture/administration experience (Firewalls, Proxy, Cache Servers).
Candidates must be client focused, able to work independently while interacting across different teams to accomplish projects and detail oriented; Ability to complete detailed quality documentation, project plans using MS project, Visio, etc...
Proficient in:
• Setting goals and objectives for team of 6 reports
• Global Management of Domino / Lotus Notes environment (15,000 users, 200 servers, 60 locations)
• Hands on experience with Domino clustering
• Detailed knowledge of Domino directories and schema management.
• Experience architecting and managing Sametime and Quckplace application environments.
• Architecture and administration of Blackerry version 2.2 / 4.0
• SMTP email experience
• Internet Protocols: HTTP/S SSL, SOCKS, IPSEC
• Detailed understanding of DNS with experience managing BIND
• HP ProLiant server hardware and components
• Windows Clustering Technologies
• Windows NT/2000 Systems Troubleshooting
• Windows NT/2000 Performance Optimization and Monitoring
•
Knowledgeable with:
• Antivirus technologies
• Windows NT/2000/2003 Systems Troubleshooting
• Windows NT/2000/2003 Performance Optimization and Monitoring
• Web (apache/ Weblogics) Servers, Content Scanners, and Proxy Servers.
• PERL, KSH scripting
• Linux / Unix
• Routing protocols
Additional qualifications that would be a plus:
• Management of Checkpoint / PIX firewalls
• Provider-1
• VPN/ RAS /SecurID
• Understanding of radius protocol
• C , C++, JAVA, programming
Education Required:
Minimum of BS in Computer Science and/or related Engineering technologies Show more details...
Must have qualifications...
Experience working in a large, 7x24, investment banking global Domino / Lotus Notes, Internet Access Technology environment within the realms of a Change Management processes. 2+ years as Team Leader/Manager, 4+ years Lotus Notes / Domino Server architecture/administration experience, 4+ years Internet Access Technologies architecture/administration experience (Firewalls, Proxy, Cache Servers).
Candidates must be client focused, able to work independently while interacting across different teams to accomplish projects and detail oriented; Ability to complete detailed quality documentation, project plans using MS project, Visio, etc...
Proficient in:
• Setting goals and objectives for team of 6 reports
• Global Management of Domino / Lotus Notes environment (15,000 users, 200 servers, 60 locations)
• Hands on experience with Domino clustering
• Detailed knowledge of Domino directories and schema management.
• Experience architecting and managing Sametime and Quckplace application environments.
• Architecture and administration of Blackerry version 2.2 / 4.0
• SMTP email experience
• Internet Protocols: HTTP/S SSL, SOCKS, IPSEC
• Detailed understanding of DNS with experience managing BIND
• HP ProLiant server hardware and components
• Windows Clustering Technologies
• Windows NT/2000 Systems Troubleshooting
• Windows NT/2000 Performance Optimization and Monitoring
•
Knowledgeable with:
• Antivirus technologies
• Windows NT/2000/2003 Systems Troubleshooting
• Windows NT/2000/2003 Performance Optimization and Monitoring
• Web (apache/ Weblogics) Servers, Content Scanners, and Proxy Servers.
• PERL, KSH scripting
• Linux / Unix
• Routing protocols
Additional qualifications that would be a plus:
• Management of Checkpoint / PIX firewalls
• Provider-1
• VPN/ RAS /SecurID
• Understanding of radius protocol
• C , C++, JAVA, programming
Education Required:
Minimum of BS in Computer Science and/or related Engineering technologies Show more details...
via Smart Recruiters Jobs
schedule_type: Full-time
Company Description
Managed services company providing an array of technology assets to the world’s largest organizations, resulting in productivity increases, cost savings, and deep insights...
Job Description
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound,
Company Description
Managed services company providing an array of technology assets to the world’s largest organizations, resulting in productivity increases, cost savings, and deep insights...
Job Description
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc. The candidate will be required to be “on call” after hours to support the operations team in the event of platform outages.
KEY RESPONSIBILITIES:
Qualified individuals must have the ability to perform the following duties:
• Responsible for the implementation and support of Sutherland Genesys platforms. Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack, etc.
• Some knowledge of SIP from the carrier level. Some knowledge of Oracle (Acme Packet) and Avaya SBCs and TDM Gateways such as AudioCodes M3Ks and G450s is a plus.
• Partners with the Business and Service Delivery team to assist with implementation of new Program solutions.
• Responsible for documentation along with Runbooks for Operations.
• Partners with development/integrations team for platform support when needed.
• Monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure.
• Conduct testing to detect faults, minimize malfunctions, and backup systems.
• Provide technical consultancy to ensure problem resolution is achieved in the shortest possible time frame
• Manages vendors on escalated issues and projects specific to your area of influence.
• Willingness and ability to learn complex new systems in varying technologies related to area of influence.
• Follow the lead of the senior implementation engineer, based on enterprise business requirements and IT Strategies.
Qualifications
Key Requirement: Experience in writing multimedia (eservices) routing strategies in Composer (at least on the first two):
1. Email*
2. Chat*
3. SMS
4. Social Media
5. Finding the unicorn Chatbot
MINIMUM REQUIRED QUALIFICATIONS:
10 years progressive relevant experience required.
• Some knowledge of Genesys Platform
• Ability to multitask and demonstrate willingness to deliver on multiple, simultaneous projects.
• Willingness to manage vendors for performance to ensure compliance with commitments and budget.
• Experience with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture) is a plus.
PREFERRED QUALIFICATIONS:
• Demonstrated experience in vendor management
• Knowledge of Avaya and Cisco CUCM is a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age Show more details...
Managed services company providing an array of technology assets to the world’s largest organizations, resulting in productivity increases, cost savings, and deep insights...
Job Description
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc. The candidate will be required to be “on call” after hours to support the operations team in the event of platform outages.
KEY RESPONSIBILITIES:
Qualified individuals must have the ability to perform the following duties:
• Responsible for the implementation and support of Sutherland Genesys platforms. Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack, etc.
• Some knowledge of SIP from the carrier level. Some knowledge of Oracle (Acme Packet) and Avaya SBCs and TDM Gateways such as AudioCodes M3Ks and G450s is a plus.
• Partners with the Business and Service Delivery team to assist with implementation of new Program solutions.
• Responsible for documentation along with Runbooks for Operations.
• Partners with development/integrations team for platform support when needed.
• Monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure.
• Conduct testing to detect faults, minimize malfunctions, and backup systems.
• Provide technical consultancy to ensure problem resolution is achieved in the shortest possible time frame
• Manages vendors on escalated issues and projects specific to your area of influence.
• Willingness and ability to learn complex new systems in varying technologies related to area of influence.
• Follow the lead of the senior implementation engineer, based on enterprise business requirements and IT Strategies.
Qualifications
Key Requirement: Experience in writing multimedia (eservices) routing strategies in Composer (at least on the first two):
1. Email*
2. Chat*
3. SMS
4. Social Media
5. Finding the unicorn Chatbot
MINIMUM REQUIRED QUALIFICATIONS:
10 years progressive relevant experience required.
• Some knowledge of Genesys Platform
• Ability to multitask and demonstrate willingness to deliver on multiple, simultaneous projects.
• Willingness to manage vendors for performance to ensure compliance with commitments and budget.
• Experience with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture) is a plus.
PREFERRED QUALIFICATIONS:
• Demonstrated experience in vendor management
• Knowledge of Avaya and Cisco CUCM is a plus
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age Show more details...
via ZipRecruiter
posted_at: 7 days agoschedule_type: Full-timesalary: 20–22 an hour
Job Type
Full-time
Description
POSITION SUMMARY:
The e-Services Analyst is responsible for providing quality customer service and technical support to consumers, small business customers, and front-line branch staff for the Bank's Electronic Banking Services. Ensures effective communication in the implementation of services, the importance of data security, training of end users, and promotion of the features and benefits of bank products and
Job Type
Full-time
Description
POSITION SUMMARY:
The e-Services Analyst is responsible for providing quality customer service and technical support to consumers, small business customers, and front-line branch staff for the Bank's Electronic Banking Services. Ensures effective communication in the implementation of services, the importance of data security, training of end users, and promotion of the features and benefits of bank products and services. Processes various system maintenance and adjustments to customer accounts across multiple electronic formats. The e-Services Analyst will also assist the VP of e-Services by participating in special projects related to the development of customer facing products and services.
Requirements
EDUCATION & EXPERIENCE:
• Associate's degree in business or finance preferred, or equivalent work experience.
• Minimum of three years' financial institution experience, including opening accounts required.
• Previous help desk or call center... experience preferred.
• Possess exceptional interpersonal customer service abilities, including active listening and effective written and verbal communication skills.
• Strong organizational, analytical and problem-solving skills.
• Strong computer skills including Microsoft, digital banking platforms, programs, and technologies.
• Knowledge of the Bank's current and previous products, services and general information preferred.
• Proficient in managing multiple tasks concurrently and prioritizing tasks as needed.
• Exhibit collaborative teamwork and effective leadership in all interactions.
• Knowledge of cybersecurity and best practices in the banking sector is required.
MAJOR DUTIES & RESPONSIBILITIES:
• Process online and telephone deposit accounts according to department policy.
• Provide technical support to customers and staff in matters related to online access to products and services, as well as industry practices concerning data security. This includes Online Banking, Mobile Banking, Online Bill Pay, Telebank, and eStatements.
• Analyze accounts and contact customers as part of the Bank's overdraft Tier 2 program.
• Assist call center staff with incoming customer telephone calls when necessary.
• Review and complete requests from the Bank's BSA Department in relation to red flags and alerts for potential online security breaches, mobile deposits exceptions, and online bill pay and external transfers risk management. Follow up with customers, branches, and BSA as needed.
• Review and maintain closed deposit accounts, ensuring the appropriate e-services services are disabled.
• Assist with maintenance of the Bank's Intranet (the Hub), creating the monthly circular promoting the "Hub" and assisting all bank staff by handling queries pertaining to the content of the Hub.
• Perform various non-call electronic services maintenance, such as online bill pay collection and internal electronic retention schedule.
• Assist with the monitoring of the department's mailboxes and chat services. This includes ancillary system enrollments, general maintenance and review, and additional non-call related duties.
• Identify sales and retention opportunities by recognition of customer needs.
• Complete training programs as necessary.
• Process research requests relating to customer inquiries.
• Prepare and/or conduct periodic review of various reports.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPLIANCE STATEMENTS:
EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER
Bank of Greene County is a federal contractor and an equal opportunity and affirmative action employer that provides equal employment opportunity in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, the status of being a victim of domestic violence, employee's or a dependent's reproductive health decision making (including, but not limited to, a decision to use or access a particular drug, device or medical service), known relationship or association with any member of a protected class, and any other characteristic protected by applicable law.
BANK SECRECY ACT (BSA)
Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large currency transactions and the sale of monetary instruments.
Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer.
All employees will become familiar with how their customers handle their accounts and will report any transactions that are not within the normal activities of the customer.
The employee will be trained in compliance with the BSA, USA PATRIOT ACT and associated laws and regulations under the Bank's Compliance Program as it pertains to his or her job functions. Employees are expected to meet all compliance requirements as stated within the Bank's BSA/AML/CIP/OFAC Program. Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination. Employee's compliance violations may result in termination, individual fines, and possible imprisonment.
Salary Description
$20 - $22 per hour Show more details...
Full-time
Description
POSITION SUMMARY:
The e-Services Analyst is responsible for providing quality customer service and technical support to consumers, small business customers, and front-line branch staff for the Bank's Electronic Banking Services. Ensures effective communication in the implementation of services, the importance of data security, training of end users, and promotion of the features and benefits of bank products and services. Processes various system maintenance and adjustments to customer accounts across multiple electronic formats. The e-Services Analyst will also assist the VP of e-Services by participating in special projects related to the development of customer facing products and services.
Requirements
EDUCATION & EXPERIENCE:
• Associate's degree in business or finance preferred, or equivalent work experience.
• Minimum of three years' financial institution experience, including opening accounts required.
• Previous help desk or call center... experience preferred.
• Possess exceptional interpersonal customer service abilities, including active listening and effective written and verbal communication skills.
• Strong organizational, analytical and problem-solving skills.
• Strong computer skills including Microsoft, digital banking platforms, programs, and technologies.
• Knowledge of the Bank's current and previous products, services and general information preferred.
• Proficient in managing multiple tasks concurrently and prioritizing tasks as needed.
• Exhibit collaborative teamwork and effective leadership in all interactions.
• Knowledge of cybersecurity and best practices in the banking sector is required.
MAJOR DUTIES & RESPONSIBILITIES:
• Process online and telephone deposit accounts according to department policy.
• Provide technical support to customers and staff in matters related to online access to products and services, as well as industry practices concerning data security. This includes Online Banking, Mobile Banking, Online Bill Pay, Telebank, and eStatements.
• Analyze accounts and contact customers as part of the Bank's overdraft Tier 2 program.
• Assist call center staff with incoming customer telephone calls when necessary.
• Review and complete requests from the Bank's BSA Department in relation to red flags and alerts for potential online security breaches, mobile deposits exceptions, and online bill pay and external transfers risk management. Follow up with customers, branches, and BSA as needed.
• Review and maintain closed deposit accounts, ensuring the appropriate e-services services are disabled.
• Assist with maintenance of the Bank's Intranet (the Hub), creating the monthly circular promoting the "Hub" and assisting all bank staff by handling queries pertaining to the content of the Hub.
• Perform various non-call electronic services maintenance, such as online bill pay collection and internal electronic retention schedule.
• Assist with the monitoring of the department's mailboxes and chat services. This includes ancillary system enrollments, general maintenance and review, and additional non-call related duties.
• Identify sales and retention opportunities by recognition of customer needs.
• Complete training programs as necessary.
• Process research requests relating to customer inquiries.
• Prepare and/or conduct periodic review of various reports.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPLIANCE STATEMENTS:
EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER
Bank of Greene County is a federal contractor and an equal opportunity and affirmative action employer that provides equal employment opportunity in all employment-related matters, including hiring, training, promotion, compensation, benefits, transfers and other personnel actions, without regard to race (including traits historically associated with race), color, national origin, age, religion, sex, sexual orientation, gender identity or expression, the status of being transgender, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, the status of being a victim of domestic violence, employee's or a dependent's reproductive health decision making (including, but not limited to, a decision to use or access a particular drug, device or medical service), known relationship or association with any member of a protected class, and any other characteristic protected by applicable law.
BANK SECRECY ACT (BSA)
Before assuming any duties, each employee will be trained in the proper filing and logging procedures for large currency transactions and the sale of monetary instruments.
Each employee will immediately report suspicious currency transactions or activity to their immediate supervisor or the BSA Officer.
All employees will become familiar with how their customers handle their accounts and will report any transactions that are not within the normal activities of the customer.
The employee will be trained in compliance with the BSA, USA PATRIOT ACT and associated laws and regulations under the Bank's Compliance Program as it pertains to his or her job functions. Employees are expected to meet all compliance requirements as stated within the Bank's BSA/AML/CIP/OFAC Program. Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination. Employee's compliance violations may result in termination, individual fines, and possible imprisonment.
Salary Description
$20 - $22 per hour Show more details...
via Jooble
posted_at: 9 days agoschedule_type: Per diem
• *E-Services Support Specialist**
• *Credit Union
...
OCCU
• *Region:** Eugene, Oregon
• *Type:** Staff
• *Closing:** 6/21/2021
• *Job Description:**
• *Beginning Pay Range: $16.37 $20.46 per hour**
OCCU is looking for three experienced E-Services Support Specialists to join our growing and high performing team. The E-Services Support Specialist provides accurate and timely information to members and staff regarding ACH, Sharedrafts,
• *E-Services Support Specialist**
• *Credit Union
...
OCCU
• *Region:** Eugene, Oregon
• *Type:** Staff
• *Closing:** 6/21/2021
• *Job Description:**
• *Beginning Pay Range: $16.37 $20.46 per hour**
OCCU is looking for three experienced E-Services Support Specialists to join our growing and high performing team. The E-Services Support Specialist provides accurate and timely information to members and staff regarding ACH, Sharedrafts, Wires, ATM transactions, Internet Banking and Bill Pay and other research requests.
• *Location:** Eugene, OR
• *Job Responsibilities:**
The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. These duties are a representative example of position expectations. Actual duties assigned may vary and change depending on the business needs of the department and OCCU.
• Assist all E-Services Support team members with general activities of the E-Services Support Department including (but not limited to) ACH processing, Share Draft and wire processing, ATM balancing, bill payments, Shared Branching, remote deposit capture, mail processing, inter-office mail sorting, vault maintenance and front desk coverage.
• Scan and process checks in both physical and electronic formats (Remote Deposit Capture) submitted via various channels, providing review and reporting to minimize fraudulent transactions. Adjust accounts and place extended holds if necessary.
• Perform vault maintenance activities including inventory control, filing, retrieval, time stamping, copying, scanning, shipping to offsite storage, record destruction, etc.
• Assist with front desk coverage. Ensure members are waited upon by appropriate staff members in an efficient manner. Ensure that all visitors are properly checked in and provided with a visitor, auditor, or vendor badge and that all badges are returned when visitors leave. Provide general reception and clerical support such as answering phones, directing visitors, providing assistance, making sure doors are locked/unlocked, alerting recipients of visitors, accepting packages, etc.
• Assist staff with member related research and provide resolutions. Answer inquiries and resolve discrepancies by collecting, researching, analyzing, copying and mailing data and documents.
• Perform account opening and closing per member requests due to fraud as well as CIF consolidations.
• Process subpoena and VOD requests within a timely matter when requested by issuing agencies.
• Maintain accounting ledgers by posting transactions and verifying account information. Balance general ledger accounts daily, weekly or monthly.
• Develop and maintain relevant policies and procedures for E-Services Support processes.
• Stay abreast of regulation changes with NACHA, Regulation E, Regulation CC and the electronic payments industry to ensure proper management of internal processes.
• Perform audits periodically to ensure accuracy and compliance with applicable regulations and OCCU policies and procedures.
• Provide insight and support in developing and implementing new E-Services Support operational activities which may require participation as a subject matter expert.
• Maintain vendor relationships and provide communication regarding changes.
• Research, gather information and prepare documentation to support Credit Union initiatives.
• Maintain accuracy in all work performed.
• Must follow all BSA regulations, including completing CTR reports when applicable, reporting suspicious activity via SAR when applicable and completing annual training.
• Provide support during business continuity plan events and down system events.
• *Experience, Knowledge, Skills and Abilities:**
Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.
• *Preferred qualifications for the position include:**
• At least one to three years similar or related experience.
• Proficiency in Microsoft Word, Excel, Outlook and SharePoint.
• *Education:**
High school diploma, GED or equivalent is required.
• An equivalent combination of experience and education that demonstrates the knowledge, skills and abilities required for the position will be considered in lieu of the outlined requirements.*
• *Physical Demands and Work Requirements:**
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• **Physical Demands:*** While performing the duties of this job, the employee is frequently required to:
• Work for extended periods of time in a stationary position (possibly up to 60 minutes or more without an opportunity to substantially change position) while consistently grasping, moving and manipulating documents, office supplies, computer equipment and other business tools and materials.
• Use and operate a personal computer, office equipment and other technology devices frequently and consistently throughout each day with a high degree of skill, accuracy and independent judgment.
• Move to, from and within our building and across company-related property site locations as needed, possibly for extended periods of time.
• Correspond, communicate and exchange information with other employees, members and other third parties with whom we work in-person, via telephone, virtually or by other electronic means using available technology during meetings, presentations and other situations in which business information may be shared, discussed or exchanged.
• Maintain professional and respectful communication style and steady work focus to ensure reactions and responses to varied situations, stress, ambiguity, frustration, disappointment and disagreements. Set an example to others of appropriate workplace communications while contributing to a strong, harmonious team dynamic.
• Lift, transport and/or move up to approximately 25 lbs. occasionally in the performance of regular duties.
• Remain alert and able to observe surrounding areas and conditions at all times to identify, recognize and respond to potential obstacles, safety concerns, hazards, threats, property conditions requiring attention, unauthorized and/or dangerous persons and emergencies.
• **Work Environment:*** Office-related work is primarily conducted in a temperature-controlled office environment. Our office spaces include traditional office lighting (including fluorescent lighting), as well as shared office spaces and facilities that result in consistent and frequent noise (moderate and often louder than ambient noise), conversations among employees and/or members, interruptions and other similar distractions.
• **Work Hours:*** This job can typically be done within a Monday through Friday schedule; however, based on events going on there will be times when evening and weekend work is required with little or no notice.
OCCU is an Equal Opportunity Employer Show more details...
• *Credit Union
...
OCCU
• *Region:** Eugene, Oregon
• *Type:** Staff
• *Closing:** 6/21/2021
• *Job Description:**
• *Beginning Pay Range: $16.37 $20.46 per hour**
OCCU is looking for three experienced E-Services Support Specialists to join our growing and high performing team. The E-Services Support Specialist provides accurate and timely information to members and staff regarding ACH, Sharedrafts, Wires, ATM transactions, Internet Banking and Bill Pay and other research requests.
• *Location:** Eugene, OR
• *Job Responsibilities:**
The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. These duties are a representative example of position expectations. Actual duties assigned may vary and change depending on the business needs of the department and OCCU.
• Assist all E-Services Support team members with general activities of the E-Services Support Department including (but not limited to) ACH processing, Share Draft and wire processing, ATM balancing, bill payments, Shared Branching, remote deposit capture, mail processing, inter-office mail sorting, vault maintenance and front desk coverage.
• Scan and process checks in both physical and electronic formats (Remote Deposit Capture) submitted via various channels, providing review and reporting to minimize fraudulent transactions. Adjust accounts and place extended holds if necessary.
• Perform vault maintenance activities including inventory control, filing, retrieval, time stamping, copying, scanning, shipping to offsite storage, record destruction, etc.
• Assist with front desk coverage. Ensure members are waited upon by appropriate staff members in an efficient manner. Ensure that all visitors are properly checked in and provided with a visitor, auditor, or vendor badge and that all badges are returned when visitors leave. Provide general reception and clerical support such as answering phones, directing visitors, providing assistance, making sure doors are locked/unlocked, alerting recipients of visitors, accepting packages, etc.
• Assist staff with member related research and provide resolutions. Answer inquiries and resolve discrepancies by collecting, researching, analyzing, copying and mailing data and documents.
• Perform account opening and closing per member requests due to fraud as well as CIF consolidations.
• Process subpoena and VOD requests within a timely matter when requested by issuing agencies.
• Maintain accounting ledgers by posting transactions and verifying account information. Balance general ledger accounts daily, weekly or monthly.
• Develop and maintain relevant policies and procedures for E-Services Support processes.
• Stay abreast of regulation changes with NACHA, Regulation E, Regulation CC and the electronic payments industry to ensure proper management of internal processes.
• Perform audits periodically to ensure accuracy and compliance with applicable regulations and OCCU policies and procedures.
• Provide insight and support in developing and implementing new E-Services Support operational activities which may require participation as a subject matter expert.
• Maintain vendor relationships and provide communication regarding changes.
• Research, gather information and prepare documentation to support Credit Union initiatives.
• Maintain accuracy in all work performed.
• Must follow all BSA regulations, including completing CTR reports when applicable, reporting suspicious activity via SAR when applicable and completing annual training.
• Provide support during business continuity plan events and down system events.
• *Experience, Knowledge, Skills and Abilities:**
Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position with or without an accommodation.
• *Preferred qualifications for the position include:**
• At least one to three years similar or related experience.
• Proficiency in Microsoft Word, Excel, Outlook and SharePoint.
• *Education:**
High school diploma, GED or equivalent is required.
• An equivalent combination of experience and education that demonstrates the knowledge, skills and abilities required for the position will be considered in lieu of the outlined requirements.*
• *Physical Demands and Work Requirements:**
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• **Physical Demands:*** While performing the duties of this job, the employee is frequently required to:
• Work for extended periods of time in a stationary position (possibly up to 60 minutes or more without an opportunity to substantially change position) while consistently grasping, moving and manipulating documents, office supplies, computer equipment and other business tools and materials.
• Use and operate a personal computer, office equipment and other technology devices frequently and consistently throughout each day with a high degree of skill, accuracy and independent judgment.
• Move to, from and within our building and across company-related property site locations as needed, possibly for extended periods of time.
• Correspond, communicate and exchange information with other employees, members and other third parties with whom we work in-person, via telephone, virtually or by other electronic means using available technology during meetings, presentations and other situations in which business information may be shared, discussed or exchanged.
• Maintain professional and respectful communication style and steady work focus to ensure reactions and responses to varied situations, stress, ambiguity, frustration, disappointment and disagreements. Set an example to others of appropriate workplace communications while contributing to a strong, harmonious team dynamic.
• Lift, transport and/or move up to approximately 25 lbs. occasionally in the performance of regular duties.
• Remain alert and able to observe surrounding areas and conditions at all times to identify, recognize and respond to potential obstacles, safety concerns, hazards, threats, property conditions requiring attention, unauthorized and/or dangerous persons and emergencies.
• **Work Environment:*** Office-related work is primarily conducted in a temperature-controlled office environment. Our office spaces include traditional office lighting (including fluorescent lighting), as well as shared office spaces and facilities that result in consistent and frequent noise (moderate and often louder than ambient noise), conversations among employees and/or members, interruptions and other similar distractions.
• **Work Hours:*** This job can typically be done within a Monday through Friday schedule; however, based on events going on there will be times when evening and weekend work is required with little or no notice.
OCCU is an Equal Opportunity Employer Show more details...
via Salary.com
schedule_type: Full-time
Description
Description...
Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams.
Our vision is to be the leading financial institution
Description
Description...
Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams.
Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.
Our values are at the heart of everything we do. We believe in:
• Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community.
• Excellence: We strive to provide our members with the best possible service.
• Teamwork: We believe that we can achieve more together than we can alone.
• Respect: We treat each other with dignity and respect.
• Community: We are committed to giving back to the communities we serve.
If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive benefits package, including a very generous PTO policy. We are always looking for talented and motivated individuals to join our team.
Position: Manager of Deposit Support Operations and E-Services
Classification: Exempt
Department: Deposit Support
Approved By: Chief Operating Officer
Salary Range: $61,000 - $76,000 per year depending on experience
REPORTING RELATIONSHIPS
Position Reports to: AVP of Credit Union Operations
Positions Supervised: Deposit Support Analysts, Card Services & Regulatory Reporting Coordinator
POSITION PURPOSE
This position leads the Deposit Operations, Card Services, and E-Services teams to reach their fullest potential in support of the Great Worthy Cause. Overseeing the operations of the credit union and advocating for enhancements to processes throughout organization by keeping abreast of industry trends and standards. The Manager of Deposit Operations and E-Services will be responsible for maintaining the products and vendor relationships for online banking, mobile banking, deposit operations, cash services, payment processing, statement processing, and card services. This position will advise and facilitate the projects and needs within the operations department of the credit union in addition to providing a wide range of support to the Deposit Support team, Card Services Coordinator and all other departments in the Credit Union.
ESSENTIAL FUNCTIONS AND RESPONSIBILITES
1. Oversee the daily activities of Deposit Operations, Card Services and E-Services by, maximizing the usage of CU systems through and maintaining a thorough working knowledge of the supporting systems.
2. Manage workflows of all department functions and related general ledger reconciliation and adjustment, management and regulatory reporting etc.
3. Maintain relationships with internal and external resources to leverage the best possible support of ancillary technology systems for our members.
4. Identify and take action to improve the department's operating methods and procedures.
5. Assist in establishing and implementing credit union goals and objectives.
6. Provide regular communication with employees to ensure transparent, positive, and a clear understanding of credit union goals and direction.
7. Responsible for monitoring card portfolio usage and growth of portfolio through relationships with Retail and Product Development and report on such performance to senior leadership.
8. Lead projects for department-related initiatives and manage resources such that these initiative are completed within approved budgets. .
9. Lead, hire, evaluate, schedule, develop, direct, and monitor direct reports.
10. Lead, develop, and support all direct reports in manner that supports a fully-engaged, highly efficient, knowledge team.
11. Conduct performance reviews and provide leadership and coaching for employees in support of those qualities outlined above in item #10.
12. Allocate resources to meet operational needs within the department.
13. Solicit process and efficiency enhancements from the team and ensure appropriate consideration, feedback and consideration of implementation.
14. Oversee monthly reporting of fraud, charged-off shares, Retail Operations reports, card services portfolios, and ATM usage reports to senior leadership.
15. Ensure compliance and timely administration of IRA, abandoned property and IRS submissions
16. Lead the team in the proper administration of product maintenance and member support including VISA Credit and Debit program, ACH, wire transfers, IRA maintenance, account document retention.
17. Ensure compliance with and perform responsibilities of the position in accordance with federal and state regulations, credit union policies and procedures and any other relevant governing entities rules and regulations.
18. Cross sell credit union products and services, as appropriate.
19. Meet Core Competency requirements.
20. Performs additional duties as assigned.
Requirements
QUALIFICATIONS
EDUCATION/CERTIFICATION: Bachelor’s degree in Business preferred plus three to five years’ experience in the management of an operations department; or a comparable combination of education and experience.
REQUIRED KNOWLEDGE: Thorough knowledge of banking and regulation principles. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance
EXPERIENCE REQUIRED: Experience using general office equipment Intermediate to advanced level Microsoft Excel/Word, Adobe Acrobat, SQL database. Experience with COCC operating system preferred not required.
SKILLS/ABILITIES: Ability to project a professional appearance and positive attitude at all times. Excellent project management, leadership, written and verbal communication and analytical skills.
Spanish speaking a plus Show more details...
Description...
Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams.
Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.
Our values are at the heart of everything we do. We believe in:
• Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community.
• Excellence: We strive to provide our members with the best possible service.
• Teamwork: We believe that we can achieve more together than we can alone.
• Respect: We treat each other with dignity and respect.
• Community: We are committed to giving back to the communities we serve.
If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive benefits package, including a very generous PTO policy. We are always looking for talented and motivated individuals to join our team.
Position: Manager of Deposit Support Operations and E-Services
Classification: Exempt
Department: Deposit Support
Approved By: Chief Operating Officer
Salary Range: $61,000 - $76,000 per year depending on experience
REPORTING RELATIONSHIPS
Position Reports to: AVP of Credit Union Operations
Positions Supervised: Deposit Support Analysts, Card Services & Regulatory Reporting Coordinator
POSITION PURPOSE
This position leads the Deposit Operations, Card Services, and E-Services teams to reach their fullest potential in support of the Great Worthy Cause. Overseeing the operations of the credit union and advocating for enhancements to processes throughout organization by keeping abreast of industry trends and standards. The Manager of Deposit Operations and E-Services will be responsible for maintaining the products and vendor relationships for online banking, mobile banking, deposit operations, cash services, payment processing, statement processing, and card services. This position will advise and facilitate the projects and needs within the operations department of the credit union in addition to providing a wide range of support to the Deposit Support team, Card Services Coordinator and all other departments in the Credit Union.
ESSENTIAL FUNCTIONS AND RESPONSIBILITES
1. Oversee the daily activities of Deposit Operations, Card Services and E-Services by, maximizing the usage of CU systems through and maintaining a thorough working knowledge of the supporting systems.
2. Manage workflows of all department functions and related general ledger reconciliation and adjustment, management and regulatory reporting etc.
3. Maintain relationships with internal and external resources to leverage the best possible support of ancillary technology systems for our members.
4. Identify and take action to improve the department's operating methods and procedures.
5. Assist in establishing and implementing credit union goals and objectives.
6. Provide regular communication with employees to ensure transparent, positive, and a clear understanding of credit union goals and direction.
7. Responsible for monitoring card portfolio usage and growth of portfolio through relationships with Retail and Product Development and report on such performance to senior leadership.
8. Lead projects for department-related initiatives and manage resources such that these initiative are completed within approved budgets. .
9. Lead, hire, evaluate, schedule, develop, direct, and monitor direct reports.
10. Lead, develop, and support all direct reports in manner that supports a fully-engaged, highly efficient, knowledge team.
11. Conduct performance reviews and provide leadership and coaching for employees in support of those qualities outlined above in item #10.
12. Allocate resources to meet operational needs within the department.
13. Solicit process and efficiency enhancements from the team and ensure appropriate consideration, feedback and consideration of implementation.
14. Oversee monthly reporting of fraud, charged-off shares, Retail Operations reports, card services portfolios, and ATM usage reports to senior leadership.
15. Ensure compliance and timely administration of IRA, abandoned property and IRS submissions
16. Lead the team in the proper administration of product maintenance and member support including VISA Credit and Debit program, ACH, wire transfers, IRA maintenance, account document retention.
17. Ensure compliance with and perform responsibilities of the position in accordance with federal and state regulations, credit union policies and procedures and any other relevant governing entities rules and regulations.
18. Cross sell credit union products and services, as appropriate.
19. Meet Core Competency requirements.
20. Performs additional duties as assigned.
Requirements
QUALIFICATIONS
EDUCATION/CERTIFICATION: Bachelor’s degree in Business preferred plus three to five years’ experience in the management of an operations department; or a comparable combination of education and experience.
REQUIRED KNOWLEDGE: Thorough knowledge of banking and regulation principles. This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance
EXPERIENCE REQUIRED: Experience using general office equipment Intermediate to advanced level Microsoft Excel/Word, Adobe Acrobat, SQL database. Experience with COCC operating system preferred not required.
SKILLS/ABILITIES: Ability to project a professional appearance and positive attitude at all times. Excellent project management, leadership, written and verbal communication and analytical skills.
Spanish speaking a plus Show more details...
via Ladders
schedule_type: Full-time
Genesys 8.x, Genesys, python, RabbitMQ, Apache Kafka,Cloud (IaaS), KubernetesAs a Consultant for Genesys eService Solution, you will be responsible for providing expert consultation, implementation, and support services to clients utilizing Genesys eService solutions. You will play a crucial role in understanding client requirements, designing tailored solutions, and ensuring successful... deployment and integration of Genesys eService technologies
Genesys 8.x, Genesys, python, RabbitMQ, Apache Kafka,Cloud (IaaS), KubernetesAs a Consultant for Genesys eService Solution, you will be responsible for providing expert consultation, implementation, and support services to clients utilizing Genesys eService solutions. You will play a crucial role in understanding client requirements, designing tailored solutions, and ensuring successful... deployment and integration of Genesys eService technologies to optimize customer service operations. Consultation: Engage with clients to understand their business needs, challenges, and objectives related to customer service operations. Assess existing systems, processes, and technologies to identify areas for improvement and optimization. Provide expert advice and recommendations on leveraging Genesys eService solutions to enhance customer service capabilities. Solution Design: Collaborate with clients and internal teams to design customized solutions using Genesys eService technologies. Develop detailed solution architectures, including system integrations, workflows, and configurations, aligned with client requirements and best practices. Ensure scalability, reliability, and performance of proposed solutions to meet current and future business needs. Implementation and Deployment: Lead or support the implementation and deployment of Genesys eService solutions according to project timelines and deliverables. Configure, customize, and optimize Genesys eService platforms to align with client specifications and desired outcomes. Conduct thorough testing and validation of implemented solutions to ensure functionality, usability, and performance. Training and Knowledge Transfer: Provide training and knowledge transfer sessions to client stakeholders and end-users on utilizing Genesys eService tools effectively. Create documentation, manuals, and guides to support ongoing system usage, maintenance, and troubleshooting. Support and Maintenance: Offer ongoing support and troubleshooting assistance to clients post-implementation. Proactively identify and resolve technical issues, performance bottlenecks, and system optimization opportunities. Stay updated on industry trends, best practices, and new features of Genesys eService solutions to continuously improve service delivery
Show more details...
via Salary.com
schedule_type: Full-time
Description:
Job Summary: The eService's Specialist III provides support to members through comprehensive knowledge of the credit unions virtual communication methods and interactive teller machines...
Essential Functions:
• Manages incoming chat requests, video meetings, texts, and emails and is an omni-channel communication expert. Excels in written communication, professional video-based meetings, and phone communications. Has above average
Description:
Job Summary: The eService's Specialist III provides support to members through comprehensive knowledge of the credit unions virtual communication methods and interactive teller machines...
Essential Functions:
• Manages incoming chat requests, video meetings, texts, and emails and is an omni-channel communication expert. Excels in written communication, professional video-based meetings, and phone communications. Has above average skills in typing speed and accuracy.
• Responsible for handling member transactions initiated from the Interactive Teller Machines.
• Utilizes a multi-line phone system and digital suite to assist members across various modes of communication.
• Maintains excellent member service while addressing member inquiries.
• Maintains in-depth knowledge of credit union products and services to assist and educate members.
• Strives to maintain single call resolution or single engagement resolution via our digital platforms.
• Performs member transactions, file maintenance and account change request while following company policy and procedures.
• Assists members with online banking and/or bill pay inquiries and maintenance.
• Supports members with debit and credit card inquires and maintenance.
• Considered a digital platform expert, offers knowledge and support to members and co-workers with inquiries and troubleshooting.
• Considered a card expert, offers knowledge and support to members and co-workers with inquiries and troubleshooting.
• Considered an expert in digital communication where phone, email, message center, text, audio, chat, and video engagements are maintained with members.
• May be cross trained in other areas of eService's to better support team and members.
• Communicates with management and team members for support.
• Other duties as assigned by management.
Requirements:
Job Qualifications: High School graduate or equivalent. Associates or bachelor’s degree in Business, Accounting or Finance or equivalent experience preferred. Minimum of four years’ experience in a financial services organization.
Skills/Abilities/Knowledge:
• A strong knowledge of EFCU’s digital service offerings.
• Strong verbal and written communications skills.
• Organizational skills.
• Problem-solving skills.
• Possesses a can-do attitude and works well in a team-based, fast-paced work environment.
• Excellent judgment and decision-making skills.
• Works well under pressure and displays a strong commitment to integrity and member confidentiality.
• Demonstrates working knowledge of all credit union services, policies, and procedures.
Mental & Physical Requirements: Requires sitting 6-8 hours a day; Stress related to important decisions. Must be able to work a flexible schedule to include weekends and occasional after hours as necessary Show more details...
Job Summary: The eService's Specialist III provides support to members through comprehensive knowledge of the credit unions virtual communication methods and interactive teller machines...
Essential Functions:
• Manages incoming chat requests, video meetings, texts, and emails and is an omni-channel communication expert. Excels in written communication, professional video-based meetings, and phone communications. Has above average skills in typing speed and accuracy.
• Responsible for handling member transactions initiated from the Interactive Teller Machines.
• Utilizes a multi-line phone system and digital suite to assist members across various modes of communication.
• Maintains excellent member service while addressing member inquiries.
• Maintains in-depth knowledge of credit union products and services to assist and educate members.
• Strives to maintain single call resolution or single engagement resolution via our digital platforms.
• Performs member transactions, file maintenance and account change request while following company policy and procedures.
• Assists members with online banking and/or bill pay inquiries and maintenance.
• Supports members with debit and credit card inquires and maintenance.
• Considered a digital platform expert, offers knowledge and support to members and co-workers with inquiries and troubleshooting.
• Considered a card expert, offers knowledge and support to members and co-workers with inquiries and troubleshooting.
• Considered an expert in digital communication where phone, email, message center, text, audio, chat, and video engagements are maintained with members.
• May be cross trained in other areas of eService's to better support team and members.
• Communicates with management and team members for support.
• Other duties as assigned by management.
Requirements:
Job Qualifications: High School graduate or equivalent. Associates or bachelor’s degree in Business, Accounting or Finance or equivalent experience preferred. Minimum of four years’ experience in a financial services organization.
Skills/Abilities/Knowledge:
• A strong knowledge of EFCU’s digital service offerings.
• Strong verbal and written communications skills.
• Organizational skills.
• Problem-solving skills.
• Possesses a can-do attitude and works well in a team-based, fast-paced work environment.
• Excellent judgment and decision-making skills.
• Works well under pressure and displays a strong commitment to integrity and member confidentiality.
• Demonstrates working knowledge of all credit union services, policies, and procedures.
Mental & Physical Requirements: Requires sitting 6-8 hours a day; Stress related to important decisions. Must be able to work a flexible schedule to include weekends and occasional after hours as necessary Show more details...
via Ladders
schedule_type: Full-time
OverviewThe Department of Motor Vehicles (DMV) is seeking an E-Services Supervisor to oversee E-Services staff who are responsible for administering multiple online programs and transactions, system troubleshooting, as well as developing and implementing program requirements. The E-Services supervisor must be capable of handling or troubleshooting complex transactions, effectively communicate... with customers and internal staff, and manage daily
OverviewThe Department of Motor Vehicles (DMV) is seeking an E-Services Supervisor to oversee E-Services staff who are responsible for administering multiple online programs and transactions, system troubleshooting, as well as developing and implementing program requirements. The E-Services supervisor must be capable of handling or troubleshooting complex transactions, effectively communicate... with customers and internal staff, and manage daily reporting. The ideal candidate must possess strong leadership and customer service skills, possess the ability to learn quickly, adapt to changes, and have excellent computer skills.Who May ApplyThis position, Motor Vehicle E-Services Unit Supervisor (Job Opening #49829), is open to all State employees and external applicants.If you would like more information about this position, please contact Matthew Rousseau at .Please note that multiple positions in the same work location may be filled from this job posting.Resumes will not be accepted via e-mail. You must apply online to be considered.In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.Environmental FactorsWork is performed in a normal office setting. Human relations skills are required in training and motivating staff and dealing with upset and irate citizens. Stress may be involved in coping with large volumes of work, compliance issues and production deadlines. Incumbent can anticipate some stressful situations, strong differences of opinion and threat of harm from irate customers.Minimum QualificationsHigh school graduation or equivalent AND three (3) years of experience involving clerical duties.ORCompletion of a one year vocational/technical training program in business and office occupations AND two (2) years of work experience involving clerical duties.Total CompensationAs a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:80% State paid medical premium and a dental plan at no cost for employees and their familiesWork/Life balance: 11 paid holidays each year and a generous leave planState Paid Family and Medical Leave Insurance (FMLI)Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) planTuition ReimbursementFlexible spending healthcare and childcare reimbursement accountsLow cost group life insuranceIncentive-based Wellness ProgramQualified Employer for Public Service Student Loan Forgiveness ProgramWant the specifics? Explore the on our website.Equal Opportunity EmployerThe State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden. #J-18808-Ljbffr
Show more details...
via ZipRecruiter
posted_at: 12 days agoschedule_type: Full-time
Job Type
Full-time...
Description
Position Title: Deposit eServices Specialist I
Department: Deposit Services
Reports To: Deposit eServices Supervisor
Supervises: N/A
FLSA Status: Non-exempt
Last Revised/Approved: April 2022
POSITION SUMMARY:
The Deposit eServices Specialist is responsible for supporting the Deposit eServices activities of the Bank including ATM/debit card/online banking and bill payment functions, Wire Transfer, ACH Origination
Job Type
Full-time...
Description
Position Title: Deposit eServices Specialist I
Department: Deposit Services
Reports To: Deposit eServices Supervisor
Supervises: N/A
FLSA Status: Non-exempt
Last Revised/Approved: April 2022
POSITION SUMMARY:
The Deposit eServices Specialist is responsible for supporting the Deposit eServices activities of the Bank including ATM/debit card/online banking and bill payment functions, Wire Transfer, ACH Origination activities, non-sufficient funds and deposit exception processing, IRA/HSA administration, and providing back-up to other staff members in the department as needed. Provides the highest level of customer service, adheres to the Bank's Core Values, Service Standards and Fish Philosophy.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Experience:
• Demonstrates ability to handle routine deposit services and eservices issues independently.
• Supports inquiries from branches and customers.
• Promotes the bank's services.
• Meets or exceeds established objectives and standards for Deposit eServices Specialist performance.
Deposit Account and Portfolio Servicing
• Administers deposit account and portfolio maintenance.
• Reconciles deposit applications to the general ledger.
• Processes Canadian check deposits.
• Administers Promontory product set-up, processing and statement distribution.
• Manages returned deposit item processing.
• Reviews selected maintenance.
• Processes return deposited items.
• Manages and tracks return mail, including research and remailing items to correct address if possible.
• Provides support to the Bank's paperless initiative to include necessary support for the back scanning of files and older documents requiring archiving.
• Processing Department of the Treasury notifications and reclamations.
ATM/Debit Card/Online Banking/Bill Payment Processing:
• Orders and maintains ATM/Debit cards.
• May follow-up and monitor suspected debit card fraudulent activity for customers.
• Provides telephone support to Bank customers for Debit Card, Mobile, Bill Payment and Online Banking.
• Processes ATM and Mobile deposits sending to Fiserv IP.
• May provide Branch capture support, corrections, and submission of nonconforming items view Fiserv Clearing Network.
• Processes and monitors all ATM, ACH, and POS issues relative to Regulation E, including fraud monitoring, breaches and error resolutions.
NSF and Deposit Exception Processing:
• Reviews NSF decisions and prepares communication to Fiserv IP.
• Makes corrections to non-posted transactions as appropriate.
• Processes fed adjustments as appropriate.
• Processes returned deposited items to customer accounts.
• Monitors and closes accounts with NSF activity.
IRA/HSA Administration
• Acts as primary information resource for internal and external customers.
• Keeps customer contact personnel appraised of changes in IRA/HSA regulations as well as the reporting and custodial function.
• Reviews daily IRA/HSA posting journals to ensure accurate maintenance and transaction reporting.
• Process setup of annual Required Minimum Distribution (RMD) transactions.
• Processes corrections for IRS reporting.
• IRA maintenance on the RRM system.
Cash Management Support
• Sets up and supports the Cash Management products including, but not limited to, Business Online Banking /tokens, sweep accounts, ACH origination, Wire transfers, Zero balance accounts and Positive Pay.
• Manages the daily and monthly ACH limits for ACH originators.
• Performs daily file transfer from Intuit Business On-Line Banking to Fiserv ACH for ACH originators.
Other Responsibilities
• Provides back-up support for other staff members in the department.
• Researches items as required.
• Completes projects as assigned.
• May provide back-up to the Call Center.
• Maintains files.
• Creates and maintains management reports as required.
• Provides IRS reporting support including Savings Bond interest remittance and 1099 corrections.
• Supports the annual escheatment process to the State of Maine.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Performs additional duties as assigned.
GENERAL EXPECTATIONS/COMPETENCIES:
• Demonstrated ability to work as part of a team.
• Be punctual for scheduled work and use time appropriately.
• Perform duties in a conscientious, cooperative manner.
• Perform required amount of work in a timely fashion with a minimum of errors.
• Be neat and maintain a professional appearance.
• Comply with all Bank policies and procedures, including BSA and Information Security policies.
• Maintain confidentiality and protect the Bank by keeping information concerning Bank operations and customer information confidential.
• Able to consistently treat others with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Strong commitment to achieving personal and team growth and success through an understanding and commitment to the Bank's sales culture goals.
• Must have proven communication and interpersonal skills.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, sit and talk and hear. The employee is frequently required to stand for extended periods of time, and use hands and fingers extensively to operate a standard computer keyboard and working at a computer monitor. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
• Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
When in the office, usual office conditions. Noise level is usually quiet.
QUALIFICATIONS NEEDED FOR POSITION:
Experience and Skill Requirements: The following experience and skills are considered essential:
• Minimum 2 year of banking experience.
• Minimum 1 year of experience in Deposit Services.
• Must have strong customer skills, especially by telephone.
• Excellent computer skills, including a good understanding of internet banking features and functionality as well as experience in word processing and spreadsheet applications.
• Familiarity with core and internet banking services.
Education Requirements: The following education requirements are considered essential:
• High School Diploma or equivalent.
• * All requirements and skills are considered to be essential, unless otherwise indicated. **
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change Show more details...
Full-time...
Description
Position Title: Deposit eServices Specialist I
Department: Deposit Services
Reports To: Deposit eServices Supervisor
Supervises: N/A
FLSA Status: Non-exempt
Last Revised/Approved: April 2022
POSITION SUMMARY:
The Deposit eServices Specialist is responsible for supporting the Deposit eServices activities of the Bank including ATM/debit card/online banking and bill payment functions, Wire Transfer, ACH Origination activities, non-sufficient funds and deposit exception processing, IRA/HSA administration, and providing back-up to other staff members in the department as needed. Provides the highest level of customer service, adheres to the Bank's Core Values, Service Standards and Fish Philosophy.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Experience:
• Demonstrates ability to handle routine deposit services and eservices issues independently.
• Supports inquiries from branches and customers.
• Promotes the bank's services.
• Meets or exceeds established objectives and standards for Deposit eServices Specialist performance.
Deposit Account and Portfolio Servicing
• Administers deposit account and portfolio maintenance.
• Reconciles deposit applications to the general ledger.
• Processes Canadian check deposits.
• Administers Promontory product set-up, processing and statement distribution.
• Manages returned deposit item processing.
• Reviews selected maintenance.
• Processes return deposited items.
• Manages and tracks return mail, including research and remailing items to correct address if possible.
• Provides support to the Bank's paperless initiative to include necessary support for the back scanning of files and older documents requiring archiving.
• Processing Department of the Treasury notifications and reclamations.
ATM/Debit Card/Online Banking/Bill Payment Processing:
• Orders and maintains ATM/Debit cards.
• May follow-up and monitor suspected debit card fraudulent activity for customers.
• Provides telephone support to Bank customers for Debit Card, Mobile, Bill Payment and Online Banking.
• Processes ATM and Mobile deposits sending to Fiserv IP.
• May provide Branch capture support, corrections, and submission of nonconforming items view Fiserv Clearing Network.
• Processes and monitors all ATM, ACH, and POS issues relative to Regulation E, including fraud monitoring, breaches and error resolutions.
NSF and Deposit Exception Processing:
• Reviews NSF decisions and prepares communication to Fiserv IP.
• Makes corrections to non-posted transactions as appropriate.
• Processes fed adjustments as appropriate.
• Processes returned deposited items to customer accounts.
• Monitors and closes accounts with NSF activity.
IRA/HSA Administration
• Acts as primary information resource for internal and external customers.
• Keeps customer contact personnel appraised of changes in IRA/HSA regulations as well as the reporting and custodial function.
• Reviews daily IRA/HSA posting journals to ensure accurate maintenance and transaction reporting.
• Process setup of annual Required Minimum Distribution (RMD) transactions.
• Processes corrections for IRS reporting.
• IRA maintenance on the RRM system.
Cash Management Support
• Sets up and supports the Cash Management products including, but not limited to, Business Online Banking /tokens, sweep accounts, ACH origination, Wire transfers, Zero balance accounts and Positive Pay.
• Manages the daily and monthly ACH limits for ACH originators.
• Performs daily file transfer from Intuit Business On-Line Banking to Fiserv ACH for ACH originators.
Other Responsibilities
• Provides back-up support for other staff members in the department.
• Researches items as required.
• Completes projects as assigned.
• May provide back-up to the Call Center.
• Maintains files.
• Creates and maintains management reports as required.
• Provides IRS reporting support including Savings Bond interest remittance and 1099 corrections.
• Supports the annual escheatment process to the State of Maine.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Performs additional duties as assigned.
GENERAL EXPECTATIONS/COMPETENCIES:
• Demonstrated ability to work as part of a team.
• Be punctual for scheduled work and use time appropriately.
• Perform duties in a conscientious, cooperative manner.
• Perform required amount of work in a timely fashion with a minimum of errors.
• Be neat and maintain a professional appearance.
• Comply with all Bank policies and procedures, including BSA and Information Security policies.
• Maintain confidentiality and protect the Bank by keeping information concerning Bank operations and customer information confidential.
• Able to consistently treat others with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Strong commitment to achieving personal and team growth and success through an understanding and commitment to the Bank's sales culture goals.
• Must have proven communication and interpersonal skills.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, sit and talk and hear. The employee is frequently required to stand for extended periods of time, and use hands and fingers extensively to operate a standard computer keyboard and working at a computer monitor. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
• Must be able to spend extended periods of time operating a computer keyboard and working at a computer monitor.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
When in the office, usual office conditions. Noise level is usually quiet.
QUALIFICATIONS NEEDED FOR POSITION:
Experience and Skill Requirements: The following experience and skills are considered essential:
• Minimum 2 year of banking experience.
• Minimum 1 year of experience in Deposit Services.
• Must have strong customer skills, especially by telephone.
• Excellent computer skills, including a good understanding of internet banking features and functionality as well as experience in word processing and spreadsheet applications.
• Familiarity with core and internet banking services.
Education Requirements: The following education requirements are considered essential:
• High School Diploma or equivalent.
• * All requirements and skills are considered to be essential, unless otherwise indicated. **
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change Show more details...
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