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https://expediapartnersolutions.com
expediapartnersolutions
expediapartnersolutions
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EncryptedSite is Encrypted
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CountryHosted in United States
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Traffic rank#131,555 Site Rank
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Site age6 yrs old
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Site Owner informationWhois info
Website is Safe
Traffic rank
#131,555
#131,555
Site age
6 yrs
6 yrs
Location
United States
United States
Newest job postings for expediapartnersolutions
via LinkedIn
posted_at: 1 day agoschedule_type: Full-time
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Escalation... Support Analyst
As an Escalation Support Analyst,
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Escalation... Support Analyst
As an Escalation Support Analyst, you will own and drive bug resolution for our partners. This includes troubleshooting and diagnosing the reported bugs, driving the bugs to resolution all while effectively communicating with partners and internal stakeholders. You will work closely with other levels of support as well as Product and Development teams. A passion for travel and technology combined with technology expertise, excellent communication skills and business acumen are critical to an Escalation Support Analyst's success.
What You’ll Do
• Effectively troubleshoot, monitor, and analyze bugs within EPS API, Template and Travel Agency products and services
• Provide functional or technical assistance and guidance where required
• Efficiently communicate and collaborate with various areas and levels of the organization
• Establish and promote bug priorities to Product and Technical teams
• Create, maintain and publish up-to-date Escalation Support documentation
• Identify and spearhead opportunities for process improvement
• Frequently track and distribute Escalation Support metrics and status updates
Who You Are
• Bachelor’s or Master's in computer science or related technical field; or equivalent related professional experience
• Technical consultant or support experience preferred in Online TravelProficient with APIs and SQL as related to other programming languages
• Allocate your cognitive resources to achieve thoroughness and accuracy when accomplishing tasks, no matter how small or large
• Creatively solve challenging business/technology problems
• Best in class oral/written communication skills. Ability to adapt communication stye to suit different audiences
• Must be able to manage multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
• Familiarity with web-based and mobile based product development and understanding of typical technology architecture for high-volume websites
• Fluent in oral/written English. Other languages a plus.
• Qualified candidates will have visited and interacted with the sites developers.expediagroup.com and support.expediapartnersolutions.com/ before interviewing for this position
• Available for up to 10% travel per year
• Technical Support & Knowledge
• Customer Focus
• Problem solving
• Solution focused
• Product knowledge
• Collaboration & teamwork
• Communication
• Organizational effectiveness
The total cash range for this position in Chicago is $77,000.00 to $107,500.00. Employees in this role have the potential to increase their pay up to $123,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
Escalation... Support Analyst
As an Escalation Support Analyst, you will own and drive bug resolution for our partners. This includes troubleshooting and diagnosing the reported bugs, driving the bugs to resolution all while effectively communicating with partners and internal stakeholders. You will work closely with other levels of support as well as Product and Development teams. A passion for travel and technology combined with technology expertise, excellent communication skills and business acumen are critical to an Escalation Support Analyst's success.
What You’ll Do
• Effectively troubleshoot, monitor, and analyze bugs within EPS API, Template and Travel Agency products and services
• Provide functional or technical assistance and guidance where required
• Efficiently communicate and collaborate with various areas and levels of the organization
• Establish and promote bug priorities to Product and Technical teams
• Create, maintain and publish up-to-date Escalation Support documentation
• Identify and spearhead opportunities for process improvement
• Frequently track and distribute Escalation Support metrics and status updates
Who You Are
• Bachelor’s or Master's in computer science or related technical field; or equivalent related professional experience
• Technical consultant or support experience preferred in Online TravelProficient with APIs and SQL as related to other programming languages
• Allocate your cognitive resources to achieve thoroughness and accuracy when accomplishing tasks, no matter how small or large
• Creatively solve challenging business/technology problems
• Best in class oral/written communication skills. Ability to adapt communication stye to suit different audiences
• Must be able to manage multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
• Familiarity with web-based and mobile based product development and understanding of typical technology architecture for high-volume websites
• Fluent in oral/written English. Other languages a plus.
• Qualified candidates will have visited and interacted with the sites developers.expediagroup.com and support.expediapartnersolutions.com/ before interviewing for this position
• Available for up to 10% travel per year
• Technical Support & Knowledge
• Customer Focus
• Problem solving
• Solution focused
• Product knowledge
• Collaboration & teamwork
• Communication
• Organizational effectiveness
The total cash range for this position in Chicago is $77,000.00 to $107,500.00. Employees in this role have the potential to increase their pay up to $123,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
via LinkedIn
posted_at: 11 hours agoschedule_type: Full-time
I f you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Account... Manager, Global Inside Sales
Expedia Partner Solutions
I f you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Account... Manager, Global Inside Sales
Expedia Partner Solutions (EPS) is seeking an experienced Account Manager, Global Inside Sales to join our growing team. As an Account Manager, you will own and drive the business discussions with a multitude of white label affiliate partners from a high-level business discussion to operational delivery and beyond. You will work closely with our Business Development and Partner Connect (technology) organization. Candidate with a passion for travel & technology combined with good interpersonal skills and eye for business are critical to an Account Manager, Global Inside Sales success.
The role’s primary responsibility is to handle the Inside Sales partners for the AMER/LATAM markets. We expect you to interact and handle external partners to ensure that we have continuous business growth. The suitable candidate will need to be able to identify accounts that have the potential for growth and nurture positive relationships in order to proactively identify and assist partner's business needs. The role requires strong discernment and ability to drive value to the partners. The Account Manager will also be encouraged to interact seamlessly with multiple arms of the organization for efficient success partners.
What You’ll Do
• Leading a portfolio of affiliates (around 25-30 partners) at any given time in the AMER/LATAM regions
• Own and lead the sales process to enhance existing partnerships (through up selling of product and services and sales optimization) and to build strong long term strategic commercial relationships, formalized in enduring contractual agreements. The ability to navigate board level management and understand the political pressures of a partner's organization to reach a positive outcome
• Ability to accurately diagnose known and unknown partner business needs - Strong value based selling skills founded on intuition for business and the ability to translate benefits into the partner’s business language to prove value and handling objections
• Ability to renegotiate and renew contracts with partners to develop mutually beneficial deals for both Expedia and the partner
• Good communicator to optimally form strong business relationships remotely (via phone, Zoom, email); including fundamental presentation skills and the consistent record to articulate ideas clearly and appropriately influence others
• Identify standard methodologies and proactively share the findings with affiliate partners
Who You Are
• Ability to work in a multi-tasked, fast paced environment
• 3-5 years related validated experience
• Must be able to speak English and Spanish; Portuguese is a plus
• Experience in Account Management/ client servicing in a B2B environment
• Experience in e-commerce and/or travel industry a plus
• Validated record of achievement on sales performance
• Available for up to 10% travel per year
• Excellent oral/written communication skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Good sense of intuition for business to influence internal and external decision makers
• Ability to handle multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
# LI-LM1
The total cash range (inclusive of base salary and variable incentive target) for this position in Chicago is $84,500 to $118,000 . Employees in this role have the potential to increase their pay up to $135,000 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range (inclusive of base salary and variable incentive target) for this position in Miami is $84,500.00 to $118,000.00. Employees in this role have the potential to increase their pay up to $135,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
Account... Manager, Global Inside Sales
Expedia Partner Solutions (EPS) is seeking an experienced Account Manager, Global Inside Sales to join our growing team. As an Account Manager, you will own and drive the business discussions with a multitude of white label affiliate partners from a high-level business discussion to operational delivery and beyond. You will work closely with our Business Development and Partner Connect (technology) organization. Candidate with a passion for travel & technology combined with good interpersonal skills and eye for business are critical to an Account Manager, Global Inside Sales success.
The role’s primary responsibility is to handle the Inside Sales partners for the AMER/LATAM markets. We expect you to interact and handle external partners to ensure that we have continuous business growth. The suitable candidate will need to be able to identify accounts that have the potential for growth and nurture positive relationships in order to proactively identify and assist partner's business needs. The role requires strong discernment and ability to drive value to the partners. The Account Manager will also be encouraged to interact seamlessly with multiple arms of the organization for efficient success partners.
What You’ll Do
• Leading a portfolio of affiliates (around 25-30 partners) at any given time in the AMER/LATAM regions
• Own and lead the sales process to enhance existing partnerships (through up selling of product and services and sales optimization) and to build strong long term strategic commercial relationships, formalized in enduring contractual agreements. The ability to navigate board level management and understand the political pressures of a partner's organization to reach a positive outcome
• Ability to accurately diagnose known and unknown partner business needs - Strong value based selling skills founded on intuition for business and the ability to translate benefits into the partner’s business language to prove value and handling objections
• Ability to renegotiate and renew contracts with partners to develop mutually beneficial deals for both Expedia and the partner
• Good communicator to optimally form strong business relationships remotely (via phone, Zoom, email); including fundamental presentation skills and the consistent record to articulate ideas clearly and appropriately influence others
• Identify standard methodologies and proactively share the findings with affiliate partners
Who You Are
• Ability to work in a multi-tasked, fast paced environment
• 3-5 years related validated experience
• Must be able to speak English and Spanish; Portuguese is a plus
• Experience in Account Management/ client servicing in a B2B environment
• Experience in e-commerce and/or travel industry a plus
• Validated record of achievement on sales performance
• Available for up to 10% travel per year
• Excellent oral/written communication skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Good sense of intuition for business to influence internal and external decision makers
• Ability to handle multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
# LI-LM1
The total cash range (inclusive of base salary and variable incentive target) for this position in Chicago is $84,500 to $118,000 . Employees in this role have the potential to increase their pay up to $135,000 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range (inclusive of base salary and variable incentive target) for this position in Miami is $84,500.00 to $118,000.00. Employees in this role have the potential to increase their pay up to $135,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
via Talent.com
posted_at: 1 day agoschedule_type: Full-time
Customer Service Representative Tier 3
United States - Missouri - Springfield...
Customer Service Representative Tier 3
Tier III Customer Service Representatives handle Expedias toughest and most visible service issues. These agents work every day to ensure our travelers critical concerns are resolved in an efficient and timely manner.
These cases may be raised from the contact center, the corporate office, or from Regional Consumer Organizations.
Customer Service Representative Tier 3
United States - Missouri - Springfield...
Customer Service Representative Tier 3
Tier III Customer Service Representatives handle Expedias toughest and most visible service issues. These agents work every day to ensure our travelers critical concerns are resolved in an efficient and timely manner.
These cases may be raised from the contact center, the corporate office, or from Regional Consumer Organizations. In this role you will balance both the needs of the traveler and the business through detailed research, problem solving, and coordination with internal teams.
Motivated by continuous improvement and a commitment to take our customer experience to the next level, you will also propose solutions for preventing similar issues for future customers!
What you'll do :
Take charge on inquiries from Expedias Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Consumer Organizations.
Represent Expedia in a professional and positive manner
• Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue
• Contact customers, travel partners, and internal teams via phone and email
• Handle queues for areas of responsibility to ensure response time goals are met
• Research and analyze data from various sources (Airline Computer Reservation System (CRS) Logs, Website, Voyager, EPC, NICE Tool, Glassbox System, etc.
related to customer and supplier issues
• Identify problems, conduct root cause analysis and propose forward looking solutions
• Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention
Who you are :
• Traveler-focused and able to work expertly with both internal and external customers
• Ability to perform work activities requiring teaming, guiding, and influencing colleagues
• Strong analytical skills and creative problem-solving ability to include situational analysis and risk mitigation.
• Able to handle a high stress environment; handling stress without disruption to the operation, employees, or customers
• Shows good judgment and common sense. Skilled in fair and impartial discernment
• Strong verbal and written communication skills, including looking after frustrated and upset customers in a calm, cool, and composed manner.
Ability to assess the customer and adjust communication style accordingly. Ability to explain complicated situations in simple terms
• Organized and thrives in a complex work environment, balancing multiple tasks and priorities
• Excellent written and spoken English, and a shown interest in English language (i.e. film, books etc.)
• Have the ability to work any shift, 24x7
• Strong technical skills and computer knowledge, including all Microsoft Office programs, experience with case management software, and Expedia Group agent technology, Amadeus, Sabre, & Worldspan (GDS), and websites a plus
• At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work.
We care about our employees safety and wellbeing, so were requiring new hires in the U.S. to be fully vaccinated against COVID-19 and present acceptable proof of vaccination before their start date as a condition of employment.
Expedia Group will consider requests for a reasonable accommodation as required under applicable law* .
About Expedia Group
Expedia Group (NASDAQ : EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.
Expedia Group's family of brands includes : Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.
com, and Expedia Cruises.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. R-68454
Job Category Operations & Services Group
Job Function Customer Service
Location United States - Missouri - Springfield
Job Type Full-Time Regular
• United States - Missouri - Springfield
• United States - Washington - Seattle
• United States - Missouri - Springfield
• United States - Missouri - Springfield
Last updated : 2023-11-16 Show more details...
United States - Missouri - Springfield...
Customer Service Representative Tier 3
Tier III Customer Service Representatives handle Expedias toughest and most visible service issues. These agents work every day to ensure our travelers critical concerns are resolved in an efficient and timely manner.
These cases may be raised from the contact center, the corporate office, or from Regional Consumer Organizations. In this role you will balance both the needs of the traveler and the business through detailed research, problem solving, and coordination with internal teams.
Motivated by continuous improvement and a commitment to take our customer experience to the next level, you will also propose solutions for preventing similar issues for future customers!
What you'll do :
Take charge on inquiries from Expedias Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Consumer Organizations.
Represent Expedia in a professional and positive manner
• Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue
• Contact customers, travel partners, and internal teams via phone and email
• Handle queues for areas of responsibility to ensure response time goals are met
• Research and analyze data from various sources (Airline Computer Reservation System (CRS) Logs, Website, Voyager, EPC, NICE Tool, Glassbox System, etc.
related to customer and supplier issues
• Identify problems, conduct root cause analysis and propose forward looking solutions
• Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention
Who you are :
• Traveler-focused and able to work expertly with both internal and external customers
• Ability to perform work activities requiring teaming, guiding, and influencing colleagues
• Strong analytical skills and creative problem-solving ability to include situational analysis and risk mitigation.
• Able to handle a high stress environment; handling stress without disruption to the operation, employees, or customers
• Shows good judgment and common sense. Skilled in fair and impartial discernment
• Strong verbal and written communication skills, including looking after frustrated and upset customers in a calm, cool, and composed manner.
Ability to assess the customer and adjust communication style accordingly. Ability to explain complicated situations in simple terms
• Organized and thrives in a complex work environment, balancing multiple tasks and priorities
• Excellent written and spoken English, and a shown interest in English language (i.e. film, books etc.)
• Have the ability to work any shift, 24x7
• Strong technical skills and computer knowledge, including all Microsoft Office programs, experience with case management software, and Expedia Group agent technology, Amadeus, Sabre, & Worldspan (GDS), and websites a plus
• At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work.
We care about our employees safety and wellbeing, so were requiring new hires in the U.S. to be fully vaccinated against COVID-19 and present acceptable proof of vaccination before their start date as a condition of employment.
Expedia Group will consider requests for a reasonable accommodation as required under applicable law* .
About Expedia Group
Expedia Group (NASDAQ : EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.
Expedia Group's family of brands includes : Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.
com, and Expedia Cruises.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. R-68454
Job Category Operations & Services Group
Job Function Customer Service
Location United States - Missouri - Springfield
Job Type Full-Time Regular
• United States - Missouri - Springfield
• United States - Washington - Seattle
• United States - Missouri - Springfield
• United States - Missouri - Springfield
Last updated : 2023-11-16 Show more details...
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