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https://expediapartnersolutions.com
expediapartnersolutions
Most recent job postings at expediapartnersolutions
via LinkedIn
posted_at: 1 day agoschedule_type: Full-time
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Escalation... Support Analyst
As an Escalation Support Analyst,
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Escalation... Support Analyst
As an Escalation Support Analyst, you will own and drive bug resolution for our partners. This includes troubleshooting and diagnosing the reported bugs, driving the bugs to resolution all while effectively communicating with partners and internal stakeholders. You will work closely with other levels of support as well as Product and Development teams. A passion for travel and technology combined with technology expertise, excellent communication skills and business acumen are critical to an Escalation Support Analyst's success.
What You’ll Do
• Effectively troubleshoot, monitor, and analyze bugs within EPS API, Template and Travel Agency products and services
• Provide functional or technical assistance and guidance where required
• Efficiently communicate and collaborate with various areas and levels of the organization
• Establish and promote bug priorities to Product and Technical teams
• Create, maintain and publish up-to-date Escalation Support documentation
• Identify and spearhead opportunities for process improvement
• Frequently track and distribute Escalation Support metrics and status updates
Who You Are
• Bachelor’s or Master's in computer science or related technical field; or equivalent related professional experience
• Technical consultant or support experience preferred in Online TravelProficient with APIs and SQL as related to other programming languages
• Allocate your cognitive resources to achieve thoroughness and accuracy when accomplishing tasks, no matter how small or large
• Creatively solve challenging business/technology problems
• Best in class oral/written communication skills. Ability to adapt communication stye to suit different audiences
• Must be able to manage multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
• Familiarity with web-based and mobile based product development and understanding of typical technology architecture for high-volume websites
• Fluent in oral/written English. Other languages a plus.
• Qualified candidates will have visited and interacted with the sites developers.expediagroup.com and support.expediapartnersolutions.com/ before interviewing for this position
• Available for up to 10% travel per year
• Technical Support & Knowledge
• Customer Focus
• Problem solving
• Solution focused
• Product knowledge
• Collaboration & teamwork
• Communication
• Organizational effectiveness
The total cash range for this position in Chicago is $77,000.00 to $107,500.00. Employees in this role have the potential to increase their pay up to $123,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
Escalation... Support Analyst
As an Escalation Support Analyst, you will own and drive bug resolution for our partners. This includes troubleshooting and diagnosing the reported bugs, driving the bugs to resolution all while effectively communicating with partners and internal stakeholders. You will work closely with other levels of support as well as Product and Development teams. A passion for travel and technology combined with technology expertise, excellent communication skills and business acumen are critical to an Escalation Support Analyst's success.
What You’ll Do
• Effectively troubleshoot, monitor, and analyze bugs within EPS API, Template and Travel Agency products and services
• Provide functional or technical assistance and guidance where required
• Efficiently communicate and collaborate with various areas and levels of the organization
• Establish and promote bug priorities to Product and Technical teams
• Create, maintain and publish up-to-date Escalation Support documentation
• Identify and spearhead opportunities for process improvement
• Frequently track and distribute Escalation Support metrics and status updates
Who You Are
• Bachelor’s or Master's in computer science or related technical field; or equivalent related professional experience
• Technical consultant or support experience preferred in Online TravelProficient with APIs and SQL as related to other programming languages
• Allocate your cognitive resources to achieve thoroughness and accuracy when accomplishing tasks, no matter how small or large
• Creatively solve challenging business/technology problems
• Best in class oral/written communication skills. Ability to adapt communication stye to suit different audiences
• Must be able to manage multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
• Familiarity with web-based and mobile based product development and understanding of typical technology architecture for high-volume websites
• Fluent in oral/written English. Other languages a plus.
• Qualified candidates will have visited and interacted with the sites developers.expediagroup.com and support.expediapartnersolutions.com/ before interviewing for this position
• Available for up to 10% travel per year
• Technical Support & Knowledge
• Customer Focus
• Problem solving
• Solution focused
• Product knowledge
• Collaboration & teamwork
• Communication
• Organizational effectiveness
The total cash range for this position in Chicago is $77,000.00 to $107,500.00. Employees in this role have the potential to increase their pay up to $123,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
via LinkedIn
posted_at: 11 hours agoschedule_type: Full-time
I f you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Account... Manager, Global Inside Sales
Expedia Partner Solutions
I f you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Account... Manager, Global Inside Sales
Expedia Partner Solutions (EPS) is seeking an experienced Account Manager, Global Inside Sales to join our growing team. As an Account Manager, you will own and drive the business discussions with a multitude of white label affiliate partners from a high-level business discussion to operational delivery and beyond. You will work closely with our Business Development and Partner Connect (technology) organization. Candidate with a passion for travel & technology combined with good interpersonal skills and eye for business are critical to an Account Manager, Global Inside Sales success.
The role’s primary responsibility is to handle the Inside Sales partners for the AMER/LATAM markets. We expect you to interact and handle external partners to ensure that we have continuous business growth. The suitable candidate will need to be able to identify accounts that have the potential for growth and nurture positive relationships in order to proactively identify and assist partner's business needs. The role requires strong discernment and ability to drive value to the partners. The Account Manager will also be encouraged to interact seamlessly with multiple arms of the organization for efficient success partners.
What You’ll Do
• Leading a portfolio of affiliates (around 25-30 partners) at any given time in the AMER/LATAM regions
• Own and lead the sales process to enhance existing partnerships (through up selling of product and services and sales optimization) and to build strong long term strategic commercial relationships, formalized in enduring contractual agreements. The ability to navigate board level management and understand the political pressures of a partner's organization to reach a positive outcome
• Ability to accurately diagnose known and unknown partner business needs - Strong value based selling skills founded on intuition for business and the ability to translate benefits into the partner’s business language to prove value and handling objections
• Ability to renegotiate and renew contracts with partners to develop mutually beneficial deals for both Expedia and the partner
• Good communicator to optimally form strong business relationships remotely (via phone, Zoom, email); including fundamental presentation skills and the consistent record to articulate ideas clearly and appropriately influence others
• Identify standard methodologies and proactively share the findings with affiliate partners
Who You Are
• Ability to work in a multi-tasked, fast paced environment
• 3-5 years related validated experience
• Must be able to speak English and Spanish; Portuguese is a plus
• Experience in Account Management/ client servicing in a B2B environment
• Experience in e-commerce and/or travel industry a plus
• Validated record of achievement on sales performance
• Available for up to 10% travel per year
• Excellent oral/written communication skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Good sense of intuition for business to influence internal and external decision makers
• Ability to handle multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
# LI-LM1
The total cash range (inclusive of base salary and variable incentive target) for this position in Chicago is $84,500 to $118,000 . Employees in this role have the potential to increase their pay up to $135,000 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range (inclusive of base salary and variable incentive target) for this position in Miami is $84,500.00 to $118,000.00. Employees in this role have the potential to increase their pay up to $135,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
Account... Manager, Global Inside Sales
Expedia Partner Solutions (EPS) is seeking an experienced Account Manager, Global Inside Sales to join our growing team. As an Account Manager, you will own and drive the business discussions with a multitude of white label affiliate partners from a high-level business discussion to operational delivery and beyond. You will work closely with our Business Development and Partner Connect (technology) organization. Candidate with a passion for travel & technology combined with good interpersonal skills and eye for business are critical to an Account Manager, Global Inside Sales success.
The role’s primary responsibility is to handle the Inside Sales partners for the AMER/LATAM markets. We expect you to interact and handle external partners to ensure that we have continuous business growth. The suitable candidate will need to be able to identify accounts that have the potential for growth and nurture positive relationships in order to proactively identify and assist partner's business needs. The role requires strong discernment and ability to drive value to the partners. The Account Manager will also be encouraged to interact seamlessly with multiple arms of the organization for efficient success partners.
What You’ll Do
• Leading a portfolio of affiliates (around 25-30 partners) at any given time in the AMER/LATAM regions
• Own and lead the sales process to enhance existing partnerships (through up selling of product and services and sales optimization) and to build strong long term strategic commercial relationships, formalized in enduring contractual agreements. The ability to navigate board level management and understand the political pressures of a partner's organization to reach a positive outcome
• Ability to accurately diagnose known and unknown partner business needs - Strong value based selling skills founded on intuition for business and the ability to translate benefits into the partner’s business language to prove value and handling objections
• Ability to renegotiate and renew contracts with partners to develop mutually beneficial deals for both Expedia and the partner
• Good communicator to optimally form strong business relationships remotely (via phone, Zoom, email); including fundamental presentation skills and the consistent record to articulate ideas clearly and appropriately influence others
• Identify standard methodologies and proactively share the findings with affiliate partners
Who You Are
• Ability to work in a multi-tasked, fast paced environment
• 3-5 years related validated experience
• Must be able to speak English and Spanish; Portuguese is a plus
• Experience in Account Management/ client servicing in a B2B environment
• Experience in e-commerce and/or travel industry a plus
• Validated record of achievement on sales performance
• Available for up to 10% travel per year
• Excellent oral/written communication skills
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Good sense of intuition for business to influence internal and external decision makers
• Ability to handle multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment
# LI-LM1
The total cash range (inclusive of base salary and variable incentive target) for this position in Chicago is $84,500 to $118,000 . Employees in this role have the potential to increase their pay up to $135,000 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range (inclusive of base salary and variable incentive target) for this position in Miami is $84,500.00 to $118,000.00. Employees in this role have the potential to increase their pay up to $135,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
via Talent.com
posted_at: 1 day agoschedule_type: Full-time
Customer Service Representative Tier 3
United States - Missouri - Springfield...
Customer Service Representative Tier 3
Tier III Customer Service Representatives handle Expedias toughest and most visible service issues. These agents work every day to ensure our travelers critical concerns are resolved in an efficient and timely manner.
These cases may be raised from the contact center, the corporate office, or from Regional Consumer Organizations.
Customer Service Representative Tier 3
United States - Missouri - Springfield...
Customer Service Representative Tier 3
Tier III Customer Service Representatives handle Expedias toughest and most visible service issues. These agents work every day to ensure our travelers critical concerns are resolved in an efficient and timely manner.
These cases may be raised from the contact center, the corporate office, or from Regional Consumer Organizations. In this role you will balance both the needs of the traveler and the business through detailed research, problem solving, and coordination with internal teams.
Motivated by continuous improvement and a commitment to take our customer experience to the next level, you will also propose solutions for preventing similar issues for future customers!
What you'll do :
Take charge on inquiries from Expedias Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Consumer Organizations.
Represent Expedia in a professional and positive manner
• Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue
• Contact customers, travel partners, and internal teams via phone and email
• Handle queues for areas of responsibility to ensure response time goals are met
• Research and analyze data from various sources (Airline Computer Reservation System (CRS) Logs, Website, Voyager, EPC, NICE Tool, Glassbox System, etc.
related to customer and supplier issues
• Identify problems, conduct root cause analysis and propose forward looking solutions
• Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention
Who you are :
• Traveler-focused and able to work expertly with both internal and external customers
• Ability to perform work activities requiring teaming, guiding, and influencing colleagues
• Strong analytical skills and creative problem-solving ability to include situational analysis and risk mitigation.
• Able to handle a high stress environment; handling stress without disruption to the operation, employees, or customers
• Shows good judgment and common sense. Skilled in fair and impartial discernment
• Strong verbal and written communication skills, including looking after frustrated and upset customers in a calm, cool, and composed manner.
Ability to assess the customer and adjust communication style accordingly. Ability to explain complicated situations in simple terms
• Organized and thrives in a complex work environment, balancing multiple tasks and priorities
• Excellent written and spoken English, and a shown interest in English language (i.e. film, books etc.)
• Have the ability to work any shift, 24x7
• Strong technical skills and computer knowledge, including all Microsoft Office programs, experience with case management software, and Expedia Group agent technology, Amadeus, Sabre, & Worldspan (GDS), and websites a plus
• At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work.
We care about our employees safety and wellbeing, so were requiring new hires in the U.S. to be fully vaccinated against COVID-19 and present acceptable proof of vaccination before their start date as a condition of employment.
Expedia Group will consider requests for a reasonable accommodation as required under applicable law* .
About Expedia Group
Expedia Group (NASDAQ : EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.
Expedia Group's family of brands includes : Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.
com, and Expedia Cruises.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. R-68454
Job Category Operations & Services Group
Job Function Customer Service
Location United States - Missouri - Springfield
Job Type Full-Time Regular
• United States - Missouri - Springfield
• United States - Washington - Seattle
• United States - Missouri - Springfield
• United States - Missouri - Springfield
Last updated : 2023-11-16 Show more details...
United States - Missouri - Springfield...
Customer Service Representative Tier 3
Tier III Customer Service Representatives handle Expedias toughest and most visible service issues. These agents work every day to ensure our travelers critical concerns are resolved in an efficient and timely manner.
These cases may be raised from the contact center, the corporate office, or from Regional Consumer Organizations. In this role you will balance both the needs of the traveler and the business through detailed research, problem solving, and coordination with internal teams.
Motivated by continuous improvement and a commitment to take our customer experience to the next level, you will also propose solutions for preventing similar issues for future customers!
What you'll do :
Take charge on inquiries from Expedias Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Consumer Organizations.
Represent Expedia in a professional and positive manner
• Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue
• Contact customers, travel partners, and internal teams via phone and email
• Handle queues for areas of responsibility to ensure response time goals are met
• Research and analyze data from various sources (Airline Computer Reservation System (CRS) Logs, Website, Voyager, EPC, NICE Tool, Glassbox System, etc.
related to customer and supplier issues
• Identify problems, conduct root cause analysis and propose forward looking solutions
• Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention
Who you are :
• Traveler-focused and able to work expertly with both internal and external customers
• Ability to perform work activities requiring teaming, guiding, and influencing colleagues
• Strong analytical skills and creative problem-solving ability to include situational analysis and risk mitigation.
• Able to handle a high stress environment; handling stress without disruption to the operation, employees, or customers
• Shows good judgment and common sense. Skilled in fair and impartial discernment
• Strong verbal and written communication skills, including looking after frustrated and upset customers in a calm, cool, and composed manner.
Ability to assess the customer and adjust communication style accordingly. Ability to explain complicated situations in simple terms
• Organized and thrives in a complex work environment, balancing multiple tasks and priorities
• Excellent written and spoken English, and a shown interest in English language (i.e. film, books etc.)
• Have the ability to work any shift, 24x7
• Strong technical skills and computer knowledge, including all Microsoft Office programs, experience with case management software, and Expedia Group agent technology, Amadeus, Sabre, & Worldspan (GDS), and websites a plus
• At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work.
We care about our employees safety and wellbeing, so were requiring new hires in the U.S. to be fully vaccinated against COVID-19 and present acceptable proof of vaccination before their start date as a condition of employment.
Expedia Group will consider requests for a reasonable accommodation as required under applicable law* .
About Expedia Group
Expedia Group (NASDAQ : EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.
Expedia Group's family of brands includes : Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.
com, and Expedia Cruises.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. R-68454
Job Category Operations & Services Group
Job Function Customer Service
Location United States - Missouri - Springfield
Job Type Full-Time Regular
• United States - Missouri - Springfield
• United States - Washington - Seattle
• United States - Missouri - Springfield
• United States - Missouri - Springfield
Last updated : 2023-11-16 Show more details...
via Salary.com
posted_at: 3 days agoschedule_type: Full-time
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Account... Manager, Ground Transportation
The Expedia Activities
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Account... Manager, Ground Transportation
The Expedia Activities line of business sells activities and services including theme park tickets, theatre shows, tours, attractions, and ground transfers to consumers before they leave on their trips and/or while they are in destination.
The individual will be passionate about leading a portfolio of ground transport (GT) accounts, making sure products are available for booking on Expedia Group points of sale by our customers. The account portfolio will, in the main, be focused on a specific region, e.g. AMER, but it will also contain strategic or global accounts that demand a deeper level of experience and expertise. This position has daily interaction with external partners, other members of the Activities LOB team, and internal managers for multiple lines of business.
What you'll do:
• Record, track, and ultimately achieve quarterly targets as set by the business, documenting progress through weekly status updates
• Lead a diverse portfolio of suppliers across the globe, including key strategic partners, through a consultative approach and always adhering to policies of timely engagement
• Execute commercial plans to ensure an outstanding GT portfolio for Expedia customers and improve revenue for the company
• Work directly within the Activities LOB to increase conversion rates and revenue in key destinations by recommending and prioritizing areas for optimization
• Demonstrate a detailed understanding of how and where we sell GT to customers on Expedia channels
• Regularly audit performance and system reporting to validate the account portfolio is in an optimum state
• Conduct competitor benchmarking and analyse the evolving demand of Expedia customers
• Negotiate and secure attractive rates, margins, and other commercial terms
• Educate supply partners on how to maintain and optimize their products on Expedia by using data to target the highest return on investment
• Resolve day-to-day problems such as accounting, invoicing, content changes and customer service issues by following agreed processes
• Produce regular reports on partner activity, including weekly/monthly sales and margin reports, regular partner satisfaction surveys, and ad hoc analyses as needed
• Help to identify, prioritize, and drive operational improvements, such as new service types, streamlined redemption and accounting processes
• Support & be able to clearly communicate the approved GT strategy to the wider team
• Competently run projects end-to-end when required, clearly communicating progress and risk
• Conduct business meetings and QBR’s by attending calls, tradeshows, partner briefings, and individual account visits to review information processes with existing partners, develop promotional ideas, and cultivate new supply relationships
• Lead multiple competing and shifting priorities across the portfolio of existing and potential business
• Embrace a one-team spirit by working collaboratively in a team environment, consulting and influencing with individuals at all levels, to achieve business outcomes
• Evangelize the GT business to internal and external stakeholders by demonstrating in-depth knowledge of both internal process & industry acumen whilst demonstrating outstanding and lead-by-example behaviours
• Provide ad-hoc support to leadership on presentations, reports, and projects as needed
Core Competencies:
• Relationship Building: Must be able to build effective relationships through positive communication, integrity and trust.
• Management of complexity: Can work optimally in a complex, diverse, changing environment. Adapts well to and is energized by change.
• Customer-focused: Works to understand both internal and external customer needs and develop plans to meet them.
• Strategy/Planning: Understand the needs of the business, anticipating and developing business priorities to meet these.
• Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner.
• Personal Efficiency: Hardworking teammate with a positive can-do attitude
• Self-starter: Able to be a proactive and motivated contributor within a global team
Who you are:
• College degree preferred
• 2 years working in a coordinator role or equivalent.
• Travel industry experience preferred
• Demonstrated success in building and managing relationships, including negotiating agreements.
• Track record of achieving quantitative business targets
• Ability to identify, prioritize, and drive improvements in operational processes and supporting technology.
• Strong attention to detail and outstanding analytical and problem-solving skills
The total cash range for this position in Miami is $84,500 to $118,000. Employees in this role have the potential to increase their pay up to $135,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in New York is $101,500 to $142,000. Employees in this role have the potential to increase their pay up to $162,500, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
#LI-SL2
The total cash range for this position in Miami is $84,500.00 to $118,000.00. Employees in this role have the potential to increase their pay up to $135,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
Account... Manager, Ground Transportation
The Expedia Activities line of business sells activities and services including theme park tickets, theatre shows, tours, attractions, and ground transfers to consumers before they leave on their trips and/or while they are in destination.
The individual will be passionate about leading a portfolio of ground transport (GT) accounts, making sure products are available for booking on Expedia Group points of sale by our customers. The account portfolio will, in the main, be focused on a specific region, e.g. AMER, but it will also contain strategic or global accounts that demand a deeper level of experience and expertise. This position has daily interaction with external partners, other members of the Activities LOB team, and internal managers for multiple lines of business.
What you'll do:
• Record, track, and ultimately achieve quarterly targets as set by the business, documenting progress through weekly status updates
• Lead a diverse portfolio of suppliers across the globe, including key strategic partners, through a consultative approach and always adhering to policies of timely engagement
• Execute commercial plans to ensure an outstanding GT portfolio for Expedia customers and improve revenue for the company
• Work directly within the Activities LOB to increase conversion rates and revenue in key destinations by recommending and prioritizing areas for optimization
• Demonstrate a detailed understanding of how and where we sell GT to customers on Expedia channels
• Regularly audit performance and system reporting to validate the account portfolio is in an optimum state
• Conduct competitor benchmarking and analyse the evolving demand of Expedia customers
• Negotiate and secure attractive rates, margins, and other commercial terms
• Educate supply partners on how to maintain and optimize their products on Expedia by using data to target the highest return on investment
• Resolve day-to-day problems such as accounting, invoicing, content changes and customer service issues by following agreed processes
• Produce regular reports on partner activity, including weekly/monthly sales and margin reports, regular partner satisfaction surveys, and ad hoc analyses as needed
• Help to identify, prioritize, and drive operational improvements, such as new service types, streamlined redemption and accounting processes
• Support & be able to clearly communicate the approved GT strategy to the wider team
• Competently run projects end-to-end when required, clearly communicating progress and risk
• Conduct business meetings and QBR’s by attending calls, tradeshows, partner briefings, and individual account visits to review information processes with existing partners, develop promotional ideas, and cultivate new supply relationships
• Lead multiple competing and shifting priorities across the portfolio of existing and potential business
• Embrace a one-team spirit by working collaboratively in a team environment, consulting and influencing with individuals at all levels, to achieve business outcomes
• Evangelize the GT business to internal and external stakeholders by demonstrating in-depth knowledge of both internal process & industry acumen whilst demonstrating outstanding and lead-by-example behaviours
• Provide ad-hoc support to leadership on presentations, reports, and projects as needed
Core Competencies:
• Relationship Building: Must be able to build effective relationships through positive communication, integrity and trust.
• Management of complexity: Can work optimally in a complex, diverse, changing environment. Adapts well to and is energized by change.
• Customer-focused: Works to understand both internal and external customer needs and develop plans to meet them.
• Strategy/Planning: Understand the needs of the business, anticipating and developing business priorities to meet these.
• Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner.
• Personal Efficiency: Hardworking teammate with a positive can-do attitude
• Self-starter: Able to be a proactive and motivated contributor within a global team
Who you are:
• College degree preferred
• 2 years working in a coordinator role or equivalent.
• Travel industry experience preferred
• Demonstrated success in building and managing relationships, including negotiating agreements.
• Track record of achieving quantitative business targets
• Ability to identify, prioritize, and drive improvements in operational processes and supporting technology.
• Strong attention to detail and outstanding analytical and problem-solving skills
The total cash range for this position in Miami is $84,500 to $118,000. Employees in this role have the potential to increase their pay up to $135,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in New York is $101,500 to $142,000. Employees in this role have the potential to increase their pay up to $162,500, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
#LI-SL2
The total cash range for this position in Miami is $84,500.00 to $118,000.00. Employees in this role have the potential to increase their pay up to $135,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
via BeBee
posted_at: 22 hours agoschedule_type: Full-time
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form .
This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job...
This form is not for inquiring about a position or the status of an application.
Operations Associate, Activities
The Operations Associate will
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form .
This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job...
This form is not for inquiring about a position or the status of an application.
Operations Associate, Activities
The Operations Associate will be supporting partners of a specific region, as well as their Account Managers, in their daily operations.
They will also provide support to other strategic or global accounts that demand a bespoke level of service.
Resolve day-to-day problems with product availability, invoicing, content changes, and customer service issues by following agreed processes
Process a large number of refund/cancellation requests daily and support fund recovery & reconciliation exercises
Assist with supply contract negotiation/amendments and product onboarding for new and existing partners
Liaise with Account Managers to resolve customer escalations originating from Expedia call centers
Identify gaps in team and customer knowledge & request the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages)
Competently support ad-hoc projects end-to-end when required, clearly communicating progress and risks
Planning:
Understands the needs of the business, anticipating and developing business priorities to meet these
Troubleshooting:
Assists with suspected issue or incident investigations (HIE) or persistent issues by gathering and documenting necessary information and possible solutions
Bachelor's degree in a related field; Experience using a CRM ticketing system to create/manage casework or using travel industry applications
The total cash range for this position in Springfield is $40,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program.
To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
EXPE) powers travel for everyone, everywhere through our global platform.
Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.
Expedia Group's family of brands includes:
Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia GroupTM Media Solutions, Expedia Local Expert, CarRentals.
Trademarks and logos are the property of their respective owners. The official website to find and apply for job openings at Expedia Group is careers.
Operations & Services
Full-Time Regular
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities.
If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.
Show more details...
This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job...
This form is not for inquiring about a position or the status of an application.
Operations Associate, Activities
The Operations Associate will be supporting partners of a specific region, as well as their Account Managers, in their daily operations.
They will also provide support to other strategic or global accounts that demand a bespoke level of service.
Resolve day-to-day problems with product availability, invoicing, content changes, and customer service issues by following agreed processes
Process a large number of refund/cancellation requests daily and support fund recovery & reconciliation exercises
Assist with supply contract negotiation/amendments and product onboarding for new and existing partners
Liaise with Account Managers to resolve customer escalations originating from Expedia call centers
Identify gaps in team and customer knowledge & request the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages)
Competently support ad-hoc projects end-to-end when required, clearly communicating progress and risks
Planning:
Understands the needs of the business, anticipating and developing business priorities to meet these
Troubleshooting:
Assists with suspected issue or incident investigations (HIE) or persistent issues by gathering and documenting necessary information and possible solutions
Bachelor's degree in a related field; Experience using a CRM ticketing system to create/manage casework or using travel industry applications
The total cash range for this position in Springfield is $40,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program.
To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
EXPE) powers travel for everyone, everywhere through our global platform.
Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.
Expedia Group's family of brands includes:
Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia GroupTM Media Solutions, Expedia Local Expert, CarRentals.
Trademarks and logos are the property of their respective owners. The official website to find and apply for job openings at Expedia Group is careers.
Operations & Services
Full-Time Regular
At Expedia Group, we're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities.
If you require an accommodation or adjustment for any part of the application or hiring process, please let us know by completing our Accommodation Request form.
Show more details...
via Talent.com
posted_at: 1 day agoschedule_type: Full-time
Product Support Specialist
United States - Texas - Austin...
Product Support Specialist
As a Product Support Specialist for Vrbo, you will provide world class support for professional property managers who operate their vacation rental businesses using our SaaS products.
These products provide our customers with the tools they need in order perform day-to-day operations, everything from accounting, to managing bookings, managing websites, housekeeping
Product Support Specialist
United States - Texas - Austin...
Product Support Specialist
As a Product Support Specialist for Vrbo, you will provide world class support for professional property managers who operate their vacation rental businesses using our SaaS products.
These products provide our customers with the tools they need in order perform day-to-day operations, everything from accounting, to managing bookings, managing websites, housekeeping and much more.
As the first line of support for our customers, our mission is to delight our clients by responding quickly and effectively to their questions and issues using all available resources to, not only fix their problems, but train them to get maximum value from our products, and by advocating for them as we continue to develop and improve our products.
We are invested in their success.
If you are a customer-focused self-starter, with excellent communication and listening skills, and you have a passion for helping people solve problems, while maintaining high customer satisfaction, we want to talk with you!
What you'll do :
• Troubleshoot customer problems and answer questions via phone and e-mail
• Maintain 48 hour Service Level Agreement
• Own customer issues from start to finish
• Create knowledge base articles as necessary
• Work with internal teams, coordinating and communicating in order to resolve customer issues
• Build Customer Loyalty : Effectively meet customer needs; build productive customer relationships; take ownership for customer satisfaction and loyalty
• Communication : Clearly convey information and ideas through a variety of media in a way that helps our customers understand and retain the message
• Resilience : Maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization
• Quality / Attention to Detail : Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job;
accurately checking processes and tasks
Time Management : Effectively manage time and resources to ensure that work is completed efficiently
Who you are :
• 2+ years of customer service or product support experience. SaaS preferred
• Familiar with : Windows, Internet Explorer, Google Chrome, Microsoft Office and Excel
• Able to work independently and as part of a team
• Able to multitask and prioritize tasks as you go
• Experienced with small computer networks, firewalls, and antivirus software a plus
• Familiarity with QuickBooks or with basic accounting principles a plus
LI-IC1
About Expedia Group
Expedia Group (NASDAQ : EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.
We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.
Expedia Group's family of brands includes : Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, Egencia, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.
com, and Expedia Cruises.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. R-62370
Job Category Customer Service Group
Job Function Contact Center Operations
Location United States - Texas - Austin
• United States - Texas - Austin
• United States - Texas - Austin
• United States - Texas - Austin
Last updated : 2023-11-16 Show more details...
United States - Texas - Austin...
Product Support Specialist
As a Product Support Specialist for Vrbo, you will provide world class support for professional property managers who operate their vacation rental businesses using our SaaS products.
These products provide our customers with the tools they need in order perform day-to-day operations, everything from accounting, to managing bookings, managing websites, housekeeping and much more.
As the first line of support for our customers, our mission is to delight our clients by responding quickly and effectively to their questions and issues using all available resources to, not only fix their problems, but train them to get maximum value from our products, and by advocating for them as we continue to develop and improve our products.
We are invested in their success.
If you are a customer-focused self-starter, with excellent communication and listening skills, and you have a passion for helping people solve problems, while maintaining high customer satisfaction, we want to talk with you!
What you'll do :
• Troubleshoot customer problems and answer questions via phone and e-mail
• Maintain 48 hour Service Level Agreement
• Own customer issues from start to finish
• Create knowledge base articles as necessary
• Work with internal teams, coordinating and communicating in order to resolve customer issues
• Build Customer Loyalty : Effectively meet customer needs; build productive customer relationships; take ownership for customer satisfaction and loyalty
• Communication : Clearly convey information and ideas through a variety of media in a way that helps our customers understand and retain the message
• Resilience : Maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization
• Quality / Attention to Detail : Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job;
accurately checking processes and tasks
Time Management : Effectively manage time and resources to ensure that work is completed efficiently
Who you are :
• 2+ years of customer service or product support experience. SaaS preferred
• Familiar with : Windows, Internet Explorer, Google Chrome, Microsoft Office and Excel
• Able to work independently and as part of a team
• Able to multitask and prioritize tasks as you go
• Experienced with small computer networks, firewalls, and antivirus software a plus
• Familiarity with QuickBooks or with basic accounting principles a plus
LI-IC1
About Expedia Group
Expedia Group (NASDAQ : EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.
We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.
Expedia Group's family of brands includes : Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, Egencia, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.
com, and Expedia Cruises.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. R-62370
Job Category Customer Service Group
Job Function Contact Center Operations
Location United States - Texas - Austin
• United States - Texas - Austin
• United States - Texas - Austin
• United States - Texas - Austin
Last updated : 2023-11-16 Show more details...
via SimplyHired
posted_at: 23 days agoschedule_type: Full-time
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Account... Planning Manager
The online travel market never stands
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Account... Planning Manager
The online travel market never stands still. At Expedia® Partner Solutions (EPS), we’re right in the middle of it. EPS unlocks the power of Expedia Group for thousands of partners around the world. Our mission is to help drive our partners’ growth through our unparalleled technology, travel supply and support services. We work with companies to achieve their business objectives, from growing their business to increasing customer happiness and loyalty.
We provide our partners with:
• Robust, scalable, groundbreaking technology
• Competitive rates and availability, and quality content for global travel supply
• Enterprise-class business-to-business support and integration services
• We're a team of hard-working travel enthusiasts, and our leadership is committed to ensuring everyone has the resources to succeed
• We work with incredible technology partners - from loyalty marketing whiz kids to the world's leading airlines and travel agents
• We're re-inventing travel, one day at a time, and we've got the scope and the freedom to make a difference for both partners and travelers
What you’ll do:
• Support the execution for EPS North America’s top strategic travel technology partnerships focusing on operations and project management
• For each partnership, you will own partner facing relationship and collaborate with partners to understand company needs and vision, and work with Expedia’s internal business partners in execution of multiple areas including product, customer service, technology, marketing, and accounting to translate that to growth for both parties
• Pull, analyze and report on performance weekly, monthly, and quarterly to spot trends, find opportunities and issues, and gain new insight to help account manager optimize business
• Conduct regular visits and weekly calls to manage operations focused projects and initiatives
• Manage the effective fulfillment of contractual obligations, as well as optimizing compliance processes (Information Security and other audits, compliance requests, partner escalations, etc.)
• Tech Operations: Work closely with internal and partner operations team to ensure best in class operations monitoring, processes and effective management of incidents
• Servicing Operations: Work closely with internal and partner servicing operations team to ensure best in class servicing operation. This includes managing the largest cost drivers of our business, identifying areas for cost reduction, and driving efficiencies where possible
• Serve as a point of contact for Expedia's business units, providing outstanding customer service through timely, high-quality issue resolution both internally and externally
• Grasp the “big” picture for EPS, our business, and the partner, using your influence and expertise to support the success of both parties
Who you are:
• A self-starter who likes to figure things out on their own and can cut through complexity to achieve understanding and results
• You have outstanding written and verbal communication skills that allow you to get your point across clearly and concisely on complex issues
• Self-aware, with a growth mindset, you are someone who both seeks and implements feedback and coaching
• You lead with curiosity, a deep desire to understand, and the ability to see an issue from two sides
• Someone who takes pride in delivering quality work, with a record of consistently achieving results, measuring them, and doing it again to continuously improve
• A team player who communicates well and works well to collaborate with internal and external parties
• Highly organized, you consistently and effectively prioritize. You know how to create and execute plans of action to achieve goals
• A strong relationship builder who understands give and take and always seeks the win/win in partnerships
• Experience and interest in working cross-functional teams
• Proven track record in influencing multiple partners to get things done
• Flexibility to a constantly evolving environment
• Excellent judgment through sound, well-informed decision-making
• Preferred background in b2b technology, online travel or airline/hotel supplier, sales/account management, consulting. Air Experience is highly desired
• Bachelor’s or Master's in Business Administration (MBA) or a related field; or equivalent related professional experience
The total cash range (inclusive of base salary and variable incentive target) for this position in Chicago is $84,500.00 to $118,000.00. Employees in this role have the potential to increase their pay up to $135,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.
The total cash range (inclusive of base salary and variable incentive target) for this position in Miami is $84,500.00 to $118,000.00. Employees in this role have the potential to increase their pay up to $135,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
Account... Planning Manager
The online travel market never stands still. At Expedia® Partner Solutions (EPS), we’re right in the middle of it. EPS unlocks the power of Expedia Group for thousands of partners around the world. Our mission is to help drive our partners’ growth through our unparalleled technology, travel supply and support services. We work with companies to achieve their business objectives, from growing their business to increasing customer happiness and loyalty.
We provide our partners with:
• Robust, scalable, groundbreaking technology
• Competitive rates and availability, and quality content for global travel supply
• Enterprise-class business-to-business support and integration services
• We're a team of hard-working travel enthusiasts, and our leadership is committed to ensuring everyone has the resources to succeed
• We work with incredible technology partners - from loyalty marketing whiz kids to the world's leading airlines and travel agents
• We're re-inventing travel, one day at a time, and we've got the scope and the freedom to make a difference for both partners and travelers
What you’ll do:
• Support the execution for EPS North America’s top strategic travel technology partnerships focusing on operations and project management
• For each partnership, you will own partner facing relationship and collaborate with partners to understand company needs and vision, and work with Expedia’s internal business partners in execution of multiple areas including product, customer service, technology, marketing, and accounting to translate that to growth for both parties
• Pull, analyze and report on performance weekly, monthly, and quarterly to spot trends, find opportunities and issues, and gain new insight to help account manager optimize business
• Conduct regular visits and weekly calls to manage operations focused projects and initiatives
• Manage the effective fulfillment of contractual obligations, as well as optimizing compliance processes (Information Security and other audits, compliance requests, partner escalations, etc.)
• Tech Operations: Work closely with internal and partner operations team to ensure best in class operations monitoring, processes and effective management of incidents
• Servicing Operations: Work closely with internal and partner servicing operations team to ensure best in class servicing operation. This includes managing the largest cost drivers of our business, identifying areas for cost reduction, and driving efficiencies where possible
• Serve as a point of contact for Expedia's business units, providing outstanding customer service through timely, high-quality issue resolution both internally and externally
• Grasp the “big” picture for EPS, our business, and the partner, using your influence and expertise to support the success of both parties
Who you are:
• A self-starter who likes to figure things out on their own and can cut through complexity to achieve understanding and results
• You have outstanding written and verbal communication skills that allow you to get your point across clearly and concisely on complex issues
• Self-aware, with a growth mindset, you are someone who both seeks and implements feedback and coaching
• You lead with curiosity, a deep desire to understand, and the ability to see an issue from two sides
• Someone who takes pride in delivering quality work, with a record of consistently achieving results, measuring them, and doing it again to continuously improve
• A team player who communicates well and works well to collaborate with internal and external parties
• Highly organized, you consistently and effectively prioritize. You know how to create and execute plans of action to achieve goals
• A strong relationship builder who understands give and take and always seeks the win/win in partnerships
• Experience and interest in working cross-functional teams
• Proven track record in influencing multiple partners to get things done
• Flexibility to a constantly evolving environment
• Excellent judgment through sound, well-informed decision-making
• Preferred background in b2b technology, online travel or airline/hotel supplier, sales/account management, consulting. Air Experience is highly desired
• Bachelor’s or Master's in Business Administration (MBA) or a related field; or equivalent related professional experience
The total cash range (inclusive of base salary and variable incentive target) for this position in Chicago is $84,500.00 to $118,000.00. Employees in this role have the potential to increase their pay up to $135,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.
The total cash range (inclusive of base salary and variable incentive target) for this position in Miami is $84,500.00 to $118,000.00. Employees in this role have the potential to increase their pay up to $135,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
via BeBee
posted_at: 1 day agoschedule_type: Full-time
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an... application.
Collector
This is an entry level financial operations role that
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an... application.
Collector
This is an entry level financial operations role that exists to support the collection or recovery of monies due to Expedia Group from partners or suppliers. You would work with local teammates and market managers across the organization to research and resolve payment-related issues.
What you'll do:
• Crafts relationships with our partners to collect their debt, mainly by phone, but also via email or chat
• Effectively builds relationships and collaborates with business partners internally and externally to improve processes and meet departmental expectations, deadlines, and targets
• Direct interaction with external customers and partners but has limited scope and is transactional in nature
• Able to discuss invoice disputes/queries with various departments from client's side to determine ways to reach agreement and mutual satisfaction
• Persuades the client to switch to company's preferred payment methods
• Receives routine information requests and ensures information is accurately retrieved, formatted, and distributed to the requestor
• Understands company polices related to confidential information and ensures all data privacy guidelines are followed when distributing financial and personal information
• Uses basic information management tools (e.g., online folder management system, paper/hard copy files) and system data queries, and follows prescribed processes to retrieve requested information
• Utilizes standard filing systems and processes to store information/files
• Shows an active interest in own work and suggests improvements to current ways of working
• Demonstrates motivation and drive to perform tasks until personal goals are met and desired results are achieved
• Executes tasks in a timely manner without being asked; independently drives work to completion with minimal instruction
• Accurately keeps track of details and deliverables
• Assesses the relative importance of tasks and activities assigned
• Begins to apply judgment, with support, to make trade-offs on time and resource allocations when faced with competing demands
• Utilizes resources to complete tasks; tracks own efficiency using reports and tools
• Begins to distinguish between activities and tasks that add differing levels of value; begins to determine potential improvements to impact quality
• Demonstrates attention to detail and a continuous improvement mindset; double-checks accuracy of own output to ensure high quality delivery
• Identifies areas where efficiency and process improvement are needed within own work area
• Supports process improvement by implementing ideas and approaches presented to them
• Investigates and applies existing, defined solutions to known issue types, based on process and data
Who you are:
• You have a minimum of 1 year of applicable experience
• High School diploma or equivalent related experience
• Functional/Technical Skills
• You are known to take initiative (e.g., proactiveness, problem solving, "go get what's next")
• You possess good time management skills (e.g., prioritization, attendance, timeliness)
• High attention to detail (e.g., quality assurance, peer review
• Communication skills (e.g., verbal, non-verbal, written, listening)
• Technical skills (e.g., ERP Systems, Excel)
• Basic industry knowledge preferred but not required
• You can provide a high level of customer service skills (e.g., stakeholder management, conflict resolution)
The total cash range for this position in Springfield is $33,000.00 to $46,500.00. Employees in this role have the potential to increase their pay up to $53,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia GroupTM Media Solutions, Expedia Local Expert, CarRentals.comTM, and Expedia CruisesTM.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.For further information, and to apply, please visit our website via the "Apply" button below Show more details...
Collector
This is an entry level financial operations role that exists to support the collection or recovery of monies due to Expedia Group from partners or suppliers. You would work with local teammates and market managers across the organization to research and resolve payment-related issues.
What you'll do:
• Crafts relationships with our partners to collect their debt, mainly by phone, but also via email or chat
• Effectively builds relationships and collaborates with business partners internally and externally to improve processes and meet departmental expectations, deadlines, and targets
• Direct interaction with external customers and partners but has limited scope and is transactional in nature
• Able to discuss invoice disputes/queries with various departments from client's side to determine ways to reach agreement and mutual satisfaction
• Persuades the client to switch to company's preferred payment methods
• Receives routine information requests and ensures information is accurately retrieved, formatted, and distributed to the requestor
• Understands company polices related to confidential information and ensures all data privacy guidelines are followed when distributing financial and personal information
• Uses basic information management tools (e.g., online folder management system, paper/hard copy files) and system data queries, and follows prescribed processes to retrieve requested information
• Utilizes standard filing systems and processes to store information/files
• Shows an active interest in own work and suggests improvements to current ways of working
• Demonstrates motivation and drive to perform tasks until personal goals are met and desired results are achieved
• Executes tasks in a timely manner without being asked; independently drives work to completion with minimal instruction
• Accurately keeps track of details and deliverables
• Assesses the relative importance of tasks and activities assigned
• Begins to apply judgment, with support, to make trade-offs on time and resource allocations when faced with competing demands
• Utilizes resources to complete tasks; tracks own efficiency using reports and tools
• Begins to distinguish between activities and tasks that add differing levels of value; begins to determine potential improvements to impact quality
• Demonstrates attention to detail and a continuous improvement mindset; double-checks accuracy of own output to ensure high quality delivery
• Identifies areas where efficiency and process improvement are needed within own work area
• Supports process improvement by implementing ideas and approaches presented to them
• Investigates and applies existing, defined solutions to known issue types, based on process and data
Who you are:
• You have a minimum of 1 year of applicable experience
• High School diploma or equivalent related experience
• Functional/Technical Skills
• You are known to take initiative (e.g., proactiveness, problem solving, "go get what's next")
• You possess good time management skills (e.g., prioritization, attendance, timeliness)
• High attention to detail (e.g., quality assurance, peer review
• Communication skills (e.g., verbal, non-verbal, written, listening)
• Technical skills (e.g., ERP Systems, Excel)
• Basic industry knowledge preferred but not required
• You can provide a high level of customer service skills (e.g., stakeholder management, conflict resolution)
The total cash range for this position in Springfield is $33,000.00 to $46,500.00. Employees in this role have the potential to increase their pay up to $53,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia GroupTM Media Solutions, Expedia Local Expert, CarRentals.comTM, and Expedia CruisesTM.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is The official website to find and apply for job openings at Expedia Group is
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.For further information, and to apply, please visit our website via the "Apply" button below Show more details...
via LinkedIn
posted_at: 6 days agoschedule_type: Full-time
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Senior... Commercial Finance Analyst
Expedia Group is looking for
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Senior... Commercial Finance Analyst
Expedia Group is looking for a Senior Finance Analyst, Commercial Finance, to join Expedia Partner Solutions (EPS). EPS leverages the best of the Expedia Group’s partner-facing APIs and template products with a laser focus on B2B, powering hundreds of partners around the world across a wide range of verticals, including loyalty programs, airlines, travel agents, corporate travel management companies and online retailers. As Expedia Group’s partner-focused arm, EPS’ mission is to fuel our partners’ growth through our unparalleled technology, travel supply, and support services.
This is an exciting opportunity to join the multifaceted Commercial Finance team within EPS, reporting to the Senior Finance Manager and working as a key finance business partner to the AMER (North America & Latin America) Commercial Partnership team. The successful candidate will partner closely with the sales team by providing key insights and helping the team to unlock a range of commercial opportunities. The role holder will be influential and dynamic with the ability to make impactful contributions across the business.
What You’ll Do
• Support and drive commercial contracts by assisting with preparation, review, approval and negotiation of existing and new business commercial deals
• Assist the Sales Commercial Senior Directors and Senior Finance Manager in the preparation and executions of strategies for theregion
• Analyze and assess current business performance and identify levers to aid in delivering growth and profitability
• Perform ad-hoc analysis to support regional commercial projects and initiatives and deep-dive into specific topics to support the growth of the business
• Support the preparation of the annual plan and quarterly forecasting processes, including risk and opportunity analysis
• Ensure delivery of regional financial management information and high-level commentary for distribution at an Executive level, including presenting results during regional quarterly business review (QBR) sessions
• Work with the Senior Finance Manager and sales leadership to drive improvements in operational reporting, focused on delivering greater insight to business performance
• Support the Senior Finance Manager to enhance, develop and implement improved processes and controls, to facilitate sustainable, profitable scaling of the Commercial Partnership business
Who You Are
• Bachelor’s or Masters in Finance, Accounting, or any related fields; 3+ years of related professional experience
• Highly analytical and detailed oriented, going beyond the traditional functions of finance, driving insight and strategy across a broad range of business issues
• Ability to analyze data to solve business problems and provide strong business insight
• Excellent written and verbal communication skills, able to interpret and present data in a visually compelling format to finance and non-finance audiences
• Cultivates highly collaborative relationships with key stakeholders and functions
• Able to juggle multiple projects simultaneously, prioritize effectively and meet deadlines
• Exceptional listener and persuader
• Ability to operate autonomously and thrives in large, global, fast-moving organization
• Advanced Microsoft Excel experience and strong presentation skills
The total cash range for this position in Seattle is $82,500 to $115,500 . Employees in this role have the potential to increase their pay up to $132,000 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Springfield is $58,500.00 to $82,000.00. Employees in this role have the potential to increase their pay up to $93,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
Senior... Commercial Finance Analyst
Expedia Group is looking for a Senior Finance Analyst, Commercial Finance, to join Expedia Partner Solutions (EPS). EPS leverages the best of the Expedia Group’s partner-facing APIs and template products with a laser focus on B2B, powering hundreds of partners around the world across a wide range of verticals, including loyalty programs, airlines, travel agents, corporate travel management companies and online retailers. As Expedia Group’s partner-focused arm, EPS’ mission is to fuel our partners’ growth through our unparalleled technology, travel supply, and support services.
This is an exciting opportunity to join the multifaceted Commercial Finance team within EPS, reporting to the Senior Finance Manager and working as a key finance business partner to the AMER (North America & Latin America) Commercial Partnership team. The successful candidate will partner closely with the sales team by providing key insights and helping the team to unlock a range of commercial opportunities. The role holder will be influential and dynamic with the ability to make impactful contributions across the business.
What You’ll Do
• Support and drive commercial contracts by assisting with preparation, review, approval and negotiation of existing and new business commercial deals
• Assist the Sales Commercial Senior Directors and Senior Finance Manager in the preparation and executions of strategies for theregion
• Analyze and assess current business performance and identify levers to aid in delivering growth and profitability
• Perform ad-hoc analysis to support regional commercial projects and initiatives and deep-dive into specific topics to support the growth of the business
• Support the preparation of the annual plan and quarterly forecasting processes, including risk and opportunity analysis
• Ensure delivery of regional financial management information and high-level commentary for distribution at an Executive level, including presenting results during regional quarterly business review (QBR) sessions
• Work with the Senior Finance Manager and sales leadership to drive improvements in operational reporting, focused on delivering greater insight to business performance
• Support the Senior Finance Manager to enhance, develop and implement improved processes and controls, to facilitate sustainable, profitable scaling of the Commercial Partnership business
Who You Are
• Bachelor’s or Masters in Finance, Accounting, or any related fields; 3+ years of related professional experience
• Highly analytical and detailed oriented, going beyond the traditional functions of finance, driving insight and strategy across a broad range of business issues
• Ability to analyze data to solve business problems and provide strong business insight
• Excellent written and verbal communication skills, able to interpret and present data in a visually compelling format to finance and non-finance audiences
• Cultivates highly collaborative relationships with key stakeholders and functions
• Able to juggle multiple projects simultaneously, prioritize effectively and meet deadlines
• Exceptional listener and persuader
• Ability to operate autonomously and thrives in large, global, fast-moving organization
• Advanced Microsoft Excel experience and strong presentation skills
The total cash range for this position in Seattle is $82,500 to $115,500 . Employees in this role have the potential to increase their pay up to $132,000 , which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Springfield is $58,500.00 to $82,000.00. Employees in this role have the potential to increase their pay up to $93,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits .
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
via Salary.com
schedule_type: Full-time
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Associate... Marketing Manager, New and Offline Channels
Go To Market
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Associate... Marketing Manager, New and Offline Channels
Go To Market (GTM) within Expedia Group is a newly formed division within the B2B org that combines all partner-facing lines of businesses and scalable engines that support them.
Through our global network of travelers, homeowners and business owners, our brilliant team, and cutting-edge technology, we are continuously reimagining travel. Creating unforgettable experiences is what we do - for our travelers, partners, and our employees.
We are the acquisition team of B2B Marketing at Expedia Group. We focus on the acquisition of new hosts, hotels, and travel agents that power the supply side of Expedia’s marketplace brands such as Expedia, Hotels.com and Vrbo. We do this by running performance marketing channels including programmatic display & video, SEM/PPC, paid social, affiliates, and offline channels like Direct Mail, as well as new partner lifecycle programs to coach new hosts to early success.
We are a global team looking after needs of multiple geographies based on changing demand signals of millions of travelers who visit our sites to book their travel through or with our demand partners.
What You'll Do:
• Create, execute, and report on new digital and offline marketing campaigns to acquire and accelerate new prospects through the marketing funnel
• Manage and execute campaigns optimizing for budget and conversion
• Identify target geos and profiles of key prospects, as well as the tools and 3rd party agencies to support and execute direct mail as an always-on marketing channel
• Develop channel-specific strategies and supporting creative, analytics, and operations briefs along withspecs for campaign assets and readouts
• Leverage analytics tools to establish program baselines, measure performance, develop new strategies, and communicate progress towards targeted business objectives
• Develop standardized reporting framework for digital marketing including weekly performance reports and dashboards
Who You Are:
• A minimum of 3years of broad marketing experience managing and executing full-funnel campaigns
• Understanding of marketing automation and lifecycle management
• Excellent written and verbal communications skills
• Current with the latest marketing trends and best practices
• Highly analytical, detail-oriented, and organized
• Self-motivated individual who thrives in a complex organization, can identify opportunities and act decisively, and is adaptable to evolvingmarket and organizational requirements
• Ability to consistently produce results on time and within budget
• Demonstrable experience in planning, executing, and managing campaigns for display advertising, re-marketing, offline media, and paid social
• Ability to dive into new concepts and ingest test data toalter or scale campaigns to maximize impressions, engagement, and conversion
• Adept at working with large cross-functional teams in order to take a campaign from idea to execution including procurement, legal, development, operations, creative, and analytics
• Comfortable presenting new concepts, outcomes, and associated data in front of groups and executive leadership teams
• Possess a self-starter mindset, is highly organized, and can work collaboratively, deliver on promises, prioritize assignments, and manage multiple projects on an ongoing basis
#L1-IC1
The total cash range for this position in Seattle is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Austin is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
Associate... Marketing Manager, New and Offline Channels
Go To Market (GTM) within Expedia Group is a newly formed division within the B2B org that combines all partner-facing lines of businesses and scalable engines that support them.
Through our global network of travelers, homeowners and business owners, our brilliant team, and cutting-edge technology, we are continuously reimagining travel. Creating unforgettable experiences is what we do - for our travelers, partners, and our employees.
We are the acquisition team of B2B Marketing at Expedia Group. We focus on the acquisition of new hosts, hotels, and travel agents that power the supply side of Expedia’s marketplace brands such as Expedia, Hotels.com and Vrbo. We do this by running performance marketing channels including programmatic display & video, SEM/PPC, paid social, affiliates, and offline channels like Direct Mail, as well as new partner lifecycle programs to coach new hosts to early success.
We are a global team looking after needs of multiple geographies based on changing demand signals of millions of travelers who visit our sites to book their travel through or with our demand partners.
What You'll Do:
• Create, execute, and report on new digital and offline marketing campaigns to acquire and accelerate new prospects through the marketing funnel
• Manage and execute campaigns optimizing for budget and conversion
• Identify target geos and profiles of key prospects, as well as the tools and 3rd party agencies to support and execute direct mail as an always-on marketing channel
• Develop channel-specific strategies and supporting creative, analytics, and operations briefs along withspecs for campaign assets and readouts
• Leverage analytics tools to establish program baselines, measure performance, develop new strategies, and communicate progress towards targeted business objectives
• Develop standardized reporting framework for digital marketing including weekly performance reports and dashboards
Who You Are:
• A minimum of 3years of broad marketing experience managing and executing full-funnel campaigns
• Understanding of marketing automation and lifecycle management
• Excellent written and verbal communications skills
• Current with the latest marketing trends and best practices
• Highly analytical, detail-oriented, and organized
• Self-motivated individual who thrives in a complex organization, can identify opportunities and act decisively, and is adaptable to evolvingmarket and organizational requirements
• Ability to consistently produce results on time and within budget
• Demonstrable experience in planning, executing, and managing campaigns for display advertising, re-marketing, offline media, and paid social
• Ability to dive into new concepts and ingest test data toalter or scale campaigns to maximize impressions, engagement, and conversion
• Adept at working with large cross-functional teams in order to take a campaign from idea to execution including procurement, legal, development, operations, creative, and analytics
• Comfortable presenting new concepts, outcomes, and associated data in front of groups and executive leadership teams
• Possess a self-starter mindset, is highly organized, and can work collaboratively, deliver on promises, prioritize assignments, and manage multiple projects on an ongoing basis
#L1-IC1
The total cash range for this position in Seattle is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
The total cash range for this position in Austin is $82,500.00 to $115,500.00. Employees in this role have the potential to increase their pay up to $132,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization Show more details...
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