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Most recent job postings at Fast Retailing
via LinkedIn
posted_at: 1 day agoschedule_type: Full-timesalary: 120K–130K a year
Fast Retailing, recognized for our flagship brand UNIQLO and Theory, Helmut Lang,
Comptoir Des Cotonnier, GU, PLST, and Princesse Tam Tam brands, operates with the mission of “Changing clothes. Changing conventional wisdom. Change the world.” and the concept of “LifeWear = ultimate everyday wear to improve everyone’s daily life.”...
Our mission is the northstar for transforming our business into a "Digital Consumer Retail Company" that
Fast Retailing, recognized for our flagship brand UNIQLO and Theory, Helmut Lang,
Comptoir Des Cotonnier, GU, PLST, and Princesse Tam Tam brands, operates with the mission of “Changing clothes. Changing conventional wisdom. Change the world.” and the concept of “LifeWear = ultimate everyday wear to improve everyone’s daily life.”...
Our mission is the northstar for transforming our business into a "Digital Consumer Retail Company" that provides new services to our customers through the active use of IT, without being restricted by the boundaries of the retail industry.
Fast Retailing's IT department is leading these efforts globally by expanding our global engineering teams to the US to join our global team in improving the cloud systems and generating new profits by using cutting-edge technology to migrate store and e-commerce systems to the cloud.
Fast Retailing USA is seeking a customer service oriented, cross-functional, hands-on technical team Manager with retail experience to lead our End User Services and Retail Support teams. The End User Services Manager is key to enabling team members to successfully execute day to day operations, lead technology projects enhancing the corporate and retail user experience, and maintaining a high level of end user satisfaction. The team consists of five (5) End User Services team members supporting North American office locations and one (1) Retail Support team member supporting Theory stores.
Job Responsibilities
The End User Services Manager is responsible for team management, IT service management, retail production solution support, and vendor management.
● Team Management: Supporting and enabling team members to be successful in incident resolution and request fulfillment within SLAs.
● IT Service Management: Management, execution, and KPI management for incident, request, problem, asset, and end user device lifecycle management.
● Retail Product Solution: Collaboration with retail business partners on continued evolution of retail digital solutions, incident management on retail technology issues, and lifecycle device management for retail technology devices.
● Vendor Management: Partnering and managing vendor relationships for existing and potential partners including, but not limited to, incident and cost management.
Qualifications
● 3 to 5 years experience managing a team of customer service oriented IT support engineers.
● 2+ years experience managing and supporting retail technologies.
● Experience managing and optimizing incident, request, knowledge, and asset management processes utilizing IT Service Management systems.
● Excellent communication skills with the ability to articulate complex technical language into simplified context for end users and documentation.
● Proven ability to take initiative and adapt while demonstrating a positive attitude, empathy and high energy while providing excellent customer service.
● Experience using Active Directory for user, group and computer management.
● Expertise in troubleshooting Microsoft Outlook, Excel, Powerpoint and Word issues & experience with Google’s productivity suite.
● Expertise in kitting and technical support of Windows, MacOS, and iOS.
● Experience managing and maintaining iOS devices in MDM platforms.
● Experience kitting and supporting conference room technologies, such as Google Room Kits.
● Prior experience using remote tools to provide remote tier 2 technical support.
● Plus, ITILv3+ certified
● Plus, experience managing a Service Desk partner
Salary range for this role is $120,000.00 - $130,000.00*
• The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com.
To learn more about Fast Retailing, company culture, benefits and more go to:
https://www.fastretailing.com/eng/
https://www.fastretailing.com/employment/en/about/business.html Show more details...
Comptoir Des Cotonnier, GU, PLST, and Princesse Tam Tam brands, operates with the mission of “Changing clothes. Changing conventional wisdom. Change the world.” and the concept of “LifeWear = ultimate everyday wear to improve everyone’s daily life.”...
Our mission is the northstar for transforming our business into a "Digital Consumer Retail Company" that provides new services to our customers through the active use of IT, without being restricted by the boundaries of the retail industry.
Fast Retailing's IT department is leading these efforts globally by expanding our global engineering teams to the US to join our global team in improving the cloud systems and generating new profits by using cutting-edge technology to migrate store and e-commerce systems to the cloud.
Fast Retailing USA is seeking a customer service oriented, cross-functional, hands-on technical team Manager with retail experience to lead our End User Services and Retail Support teams. The End User Services Manager is key to enabling team members to successfully execute day to day operations, lead technology projects enhancing the corporate and retail user experience, and maintaining a high level of end user satisfaction. The team consists of five (5) End User Services team members supporting North American office locations and one (1) Retail Support team member supporting Theory stores.
Job Responsibilities
The End User Services Manager is responsible for team management, IT service management, retail production solution support, and vendor management.
● Team Management: Supporting and enabling team members to be successful in incident resolution and request fulfillment within SLAs.
● IT Service Management: Management, execution, and KPI management for incident, request, problem, asset, and end user device lifecycle management.
● Retail Product Solution: Collaboration with retail business partners on continued evolution of retail digital solutions, incident management on retail technology issues, and lifecycle device management for retail technology devices.
● Vendor Management: Partnering and managing vendor relationships for existing and potential partners including, but not limited to, incident and cost management.
Qualifications
● 3 to 5 years experience managing a team of customer service oriented IT support engineers.
● 2+ years experience managing and supporting retail technologies.
● Experience managing and optimizing incident, request, knowledge, and asset management processes utilizing IT Service Management systems.
● Excellent communication skills with the ability to articulate complex technical language into simplified context for end users and documentation.
● Proven ability to take initiative and adapt while demonstrating a positive attitude, empathy and high energy while providing excellent customer service.
● Experience using Active Directory for user, group and computer management.
● Expertise in troubleshooting Microsoft Outlook, Excel, Powerpoint and Word issues & experience with Google’s productivity suite.
● Expertise in kitting and technical support of Windows, MacOS, and iOS.
● Experience managing and maintaining iOS devices in MDM platforms.
● Experience kitting and supporting conference room technologies, such as Google Room Kits.
● Prior experience using remote tools to provide remote tier 2 technical support.
● Plus, ITILv3+ certified
● Plus, experience managing a Service Desk partner
Salary range for this role is $120,000.00 - $130,000.00*
• The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.
For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com.
To learn more about Fast Retailing, company culture, benefits and more go to:
https://www.fastretailing.com/eng/
https://www.fastretailing.com/employment/en/about/business.html Show more details...
via LinkedIn
posted_at: 18 days agoschedule_type: Full-timesalary: 155K–165K a year
Fast Retailing, recognized for our flagship brand UNIQLO and Theory, Helmut Lang,
Comptoir Des Cotonnier, GU, PLST, and Princesse Tam Tam brands, operates with the mission of “Changing clothes. Changing conventional wisdom. Change the world.” and the concept of “LifeWear = ultimate everyday wear to improve everyone’s daily life.”...
Our mission is the northstar for transforming our business into a "Digital Consumer Retail Company" that
Fast Retailing, recognized for our flagship brand UNIQLO and Theory, Helmut Lang,
Comptoir Des Cotonnier, GU, PLST, and Princesse Tam Tam brands, operates with the mission of “Changing clothes. Changing conventional wisdom. Change the world.” and the concept of “LifeWear = ultimate everyday wear to improve everyone’s daily life.”...
Our mission is the northstar for transforming our business into a "Digital Consumer Retail Company" that provides new services to our customers through the active use of IT, without being restricted by the boundaries of the retail industry.
Fast Retailing's IT department is leading these efforts globally by expanding our global engineering teams to the US to join our global team in improving the cloud systems and generating new profits by using cutting-edge technology to migrate store and e-commerce systems to the cloud.
We are recruiting a Cloud Infrastructure Manager to join our New York City based team (hybrid) to engage in implementing, operating, and improving our customer facing public cloud-based infrastructure, such as, store and e-commerce systems.
For details on our digital transformation efforts and the In-House Engineering Organization, please refer to the following articles:
https://aws.amazon.com/blogs/industries/fast-retailing-part-1-transforming-the-clothes-shopping-experience/
https://aws.amazon.com/blogs/industries/fast-retailing-part-2-building-an-in-house-engineering-organization
Position Overview
The Cloud Infrastructure Manager reports into the Senior Director, Infrastructure and Tech Services leading a newly formed infrastructure team focused on customer facing services delivered globally. The role is responsible for managing a team of external members and internal infrastructure engineers as the team expands to meet demand and capacity requirements. As a people manager, you are expected to inspire and lead the team to achieve the teams’ goals aligning with the product roadmap and organization goals. Additionally, the role requires hands-on technical expertise implementing and supporting public cloud infrastructure.
Advanced hands-on experience of AWS container infrastructure services and best practices on building and operating infrastructure are required for the role. A broad and deep skillset, including, but not limited to, deployment automation, IaC, implementation and support of CI/CD pipelines, database optimization, and infrastructure security are required to improve and support our in-house developed services. The team is responsible for recovering system incidents in cooperation with the monitoring and level 2 operation teams. As a team manager, you will lead the team on incident resolution and have solid experience in isolating the cause of failures, providing instructions on how to recover quickly, and implementing these instructions.
Fast Retailing adopts a microservice architecture, dividing the functions that make up the service into component units and running each component on containerized infrastructure.
This position is expected to automate deployment through CI/CD of the container services, construct new infrastructure resources, and perform operational improvements to the container infrastructure in response to business forecasts and demand analysis. Additionally, continuous cost management for public cloud infrastructure is equally important to be monitored and maintained by the Cloud Infrastructure Manager leveraging our cost optimization toolset.
This role will partner with teams globally on US and global projects with the opportunity to gain vast experience on the technology evolution of our customer facing services. Global IT teams are continuously expanding with opportunities for career growth domestically and internationally as a technology leader and engineer within the Fast Retailing Group.
Job Responsibilities
· Management:
o Develop team culture, standards, and processes to ensure efficient value delivery
and measurable improvements to achieve organizational DevOps maturity.
o Actively contribute to the recruitment efforts for new DevOps engineers.
o Management of offshore team members and maintaining an inclusive team.
o Mentor and guide DevOps engineers and offshore team members.
o Lead the team through sprint completion.
· Infrastructure Technologies:
o Building public cloud infrastructure with IaC tools (Terraform IaC, etc).
o Development of tooling to improve operational efficiency, automation, and productivity using Python and/or Golang.
o Identify and follow best practices in cloud cost optimization, CI/CD pipelines, containers, observability, networking, and databases.
o Experiment and implement leading technologies with goals of improving operations, service observability, and service reliability.
o Partner with the Global DevOps team to execute infrastructure build-out and project management.
· Operations:
o Partner with the operation team in the timely resolutions of incidents.
o Building and improving monitoring and logging platforms using third-party monitoring software such as Prometheus, Grafana, Datadog, etc.
o Perform cost management and cost optimization on public cloud resources.
o Support incident response and security events in partnership with the Information Security Office.
o Create and maintain standard operating procedures and system manuals used by the Infrastructure team in their work.
Qualifications
Requirements:
· Hands-on expertise with AWS infrastructure design, build, and operations including, but not limited to, instances, containers, storage, networking, cloud security, and databases. (ECS, EKS, EBS, S3, VPC, RDS, CloudWatch etc)
· 3+ years of experience leading a team of at least 5 people.
· 3+ years of experience in cloud infrastructure operations.
· Excellent communication, written, and analytical skills.
· Experience in building and managing infrastructure using IaC tools. (Terraform, Ansible, etc)
· Basic knowledge of SQL. (MySQL, postgreSQL, etc)
· Experience in developing operational tools to achieve operational improvements and automation in Python and/or Golang.
· Build and operate monitoring and logging platforms expanding on the monitoring elements, reports, and dashboards.
· Project management experience using Agile methodologies and managing the teams’ workload.
Preferred requirements:
· 5+ years of experience designing, building, and maintaining production services, experience analyzing and troubleshooting systems.
· 5+ years of experience in planning and executing resource management processes and managing operational improvement plans for IT system operations.
· Experience designing, building, and troubleshooting for CDN utilizing Akamai.
· Ability to apply standardized project control mechanisms (e.g., planning, progress tracking, estimating and budgeting, resource planning, and allocation, issue and risk management, and process improvement).
· Experience with Confluence, Github, Jenkins, Jira, and Slack.
· Japanese communication and documentation skills, preferred, but not required
Salary range for this role is $155,000.00 - $165,000.00*
• The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
To learn more about Fast Retailing, company culture, benefits and more go to:
https://www.fastretailing.com/eng/
https://www.fastretailing.com/employment/en/about/business.html
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
For CA applicants: information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act please go to https://www.fastretailing.com/eng/privacy/privacystatementcalifornia.html Show more details...
Comptoir Des Cotonnier, GU, PLST, and Princesse Tam Tam brands, operates with the mission of “Changing clothes. Changing conventional wisdom. Change the world.” and the concept of “LifeWear = ultimate everyday wear to improve everyone’s daily life.”...
Our mission is the northstar for transforming our business into a "Digital Consumer Retail Company" that provides new services to our customers through the active use of IT, without being restricted by the boundaries of the retail industry.
Fast Retailing's IT department is leading these efforts globally by expanding our global engineering teams to the US to join our global team in improving the cloud systems and generating new profits by using cutting-edge technology to migrate store and e-commerce systems to the cloud.
We are recruiting a Cloud Infrastructure Manager to join our New York City based team (hybrid) to engage in implementing, operating, and improving our customer facing public cloud-based infrastructure, such as, store and e-commerce systems.
For details on our digital transformation efforts and the In-House Engineering Organization, please refer to the following articles:
https://aws.amazon.com/blogs/industries/fast-retailing-part-1-transforming-the-clothes-shopping-experience/
https://aws.amazon.com/blogs/industries/fast-retailing-part-2-building-an-in-house-engineering-organization
Position Overview
The Cloud Infrastructure Manager reports into the Senior Director, Infrastructure and Tech Services leading a newly formed infrastructure team focused on customer facing services delivered globally. The role is responsible for managing a team of external members and internal infrastructure engineers as the team expands to meet demand and capacity requirements. As a people manager, you are expected to inspire and lead the team to achieve the teams’ goals aligning with the product roadmap and organization goals. Additionally, the role requires hands-on technical expertise implementing and supporting public cloud infrastructure.
Advanced hands-on experience of AWS container infrastructure services and best practices on building and operating infrastructure are required for the role. A broad and deep skillset, including, but not limited to, deployment automation, IaC, implementation and support of CI/CD pipelines, database optimization, and infrastructure security are required to improve and support our in-house developed services. The team is responsible for recovering system incidents in cooperation with the monitoring and level 2 operation teams. As a team manager, you will lead the team on incident resolution and have solid experience in isolating the cause of failures, providing instructions on how to recover quickly, and implementing these instructions.
Fast Retailing adopts a microservice architecture, dividing the functions that make up the service into component units and running each component on containerized infrastructure.
This position is expected to automate deployment through CI/CD of the container services, construct new infrastructure resources, and perform operational improvements to the container infrastructure in response to business forecasts and demand analysis. Additionally, continuous cost management for public cloud infrastructure is equally important to be monitored and maintained by the Cloud Infrastructure Manager leveraging our cost optimization toolset.
This role will partner with teams globally on US and global projects with the opportunity to gain vast experience on the technology evolution of our customer facing services. Global IT teams are continuously expanding with opportunities for career growth domestically and internationally as a technology leader and engineer within the Fast Retailing Group.
Job Responsibilities
· Management:
o Develop team culture, standards, and processes to ensure efficient value delivery
and measurable improvements to achieve organizational DevOps maturity.
o Actively contribute to the recruitment efforts for new DevOps engineers.
o Management of offshore team members and maintaining an inclusive team.
o Mentor and guide DevOps engineers and offshore team members.
o Lead the team through sprint completion.
· Infrastructure Technologies:
o Building public cloud infrastructure with IaC tools (Terraform IaC, etc).
o Development of tooling to improve operational efficiency, automation, and productivity using Python and/or Golang.
o Identify and follow best practices in cloud cost optimization, CI/CD pipelines, containers, observability, networking, and databases.
o Experiment and implement leading technologies with goals of improving operations, service observability, and service reliability.
o Partner with the Global DevOps team to execute infrastructure build-out and project management.
· Operations:
o Partner with the operation team in the timely resolutions of incidents.
o Building and improving monitoring and logging platforms using third-party monitoring software such as Prometheus, Grafana, Datadog, etc.
o Perform cost management and cost optimization on public cloud resources.
o Support incident response and security events in partnership with the Information Security Office.
o Create and maintain standard operating procedures and system manuals used by the Infrastructure team in their work.
Qualifications
Requirements:
· Hands-on expertise with AWS infrastructure design, build, and operations including, but not limited to, instances, containers, storage, networking, cloud security, and databases. (ECS, EKS, EBS, S3, VPC, RDS, CloudWatch etc)
· 3+ years of experience leading a team of at least 5 people.
· 3+ years of experience in cloud infrastructure operations.
· Excellent communication, written, and analytical skills.
· Experience in building and managing infrastructure using IaC tools. (Terraform, Ansible, etc)
· Basic knowledge of SQL. (MySQL, postgreSQL, etc)
· Experience in developing operational tools to achieve operational improvements and automation in Python and/or Golang.
· Build and operate monitoring and logging platforms expanding on the monitoring elements, reports, and dashboards.
· Project management experience using Agile methodologies and managing the teams’ workload.
Preferred requirements:
· 5+ years of experience designing, building, and maintaining production services, experience analyzing and troubleshooting systems.
· 5+ years of experience in planning and executing resource management processes and managing operational improvement plans for IT system operations.
· Experience designing, building, and troubleshooting for CDN utilizing Akamai.
· Ability to apply standardized project control mechanisms (e.g., planning, progress tracking, estimating and budgeting, resource planning, and allocation, issue and risk management, and process improvement).
· Experience with Confluence, Github, Jenkins, Jira, and Slack.
· Japanese communication and documentation skills, preferred, but not required
Salary range for this role is $155,000.00 - $165,000.00*
• The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.
To learn more about Fast Retailing, company culture, benefits and more go to:
https://www.fastretailing.com/eng/
https://www.fastretailing.com/employment/en/about/business.html
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
For CA applicants: information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act please go to https://www.fastretailing.com/eng/privacy/privacystatementcalifornia.html Show more details...
via JobLeads
posted_at: 2 days agoschedule_type: Full-time
Visual Merchandising Associate page is loaded Visual Merchandising Associate
Apply locations Mclean, Virginia time type Full time posted on Posted 20 Days Ago job requisition id R00000004123735
...
Key Responsibilities:
• Provide a consistent customer experience by maintaining brand standards for visual presentation, cleanliness, and organization throughout the store.
• Ensure all merchandise is represented on the floor in full size runs and proper
Visual Merchandising Associate page is loaded Visual Merchandising Associate
Apply locations Mclean, Virginia time type Full time posted on Posted 20 Days Ago job requisition id R00000004123735
...
Key Responsibilities:
• Provide a consistent customer experience by maintaining brand standards for visual presentation, cleanliness, and organization throughout the store.
• Ensure all merchandise is represented on the floor in full size runs and proper signage is present.
• Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives.
• Partner with store management team to monitor merchandise sell through and replenishment utilizing sales reports.
• Create visually appealing and brand appropriate displays to drive sell through and react to the needs of the business in the store.
• Adjust lighting to highlight merchandise and displays per company standard.
• Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
• Provide product and brand knowledge to employees and customers.
• Follow all company policy and procedure & notify management of any infractions
• Assist management to identify and resolve issues in the store.
• Support store team to meet and exceed sales goals.
• Assist with special projects as assigned by management
• Required Skills and Abilities:
• Ability to create compelling visual presentations according to company guidelines and brand standards.
• Ability to drive sales through effective merchandise placement and display.
• Excellent eye for detail
• Ability to offer solutions to store specific visual and merchandising challenges using brand standards and HQ direction as a guideline
• Ability to identify potential visual merchandising opportunities and provide creative solutions.
• Ability to work within teams and create partnerships
• Demonstrated ability to prioritize multiple tasks and work with a sense of urgency.
Physical Requirements:
• Ability to effectively communicate with customers and store personnel
• Ability to lift and carry up to 50 lbs.
• Ability to stand for long periods of time, read computer terminals, push, pull, or move objects of at least 25 pounds
• Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing
Schedule Requirements:
• Open ability to work a flexible schedule that meets the business needs, including evenings and weekends
Experience:
• Minimum one (1) year in retail
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Similar Jobs (5)
Stock Associate
locations Mclean, Virginia time type Full time posted on Posted 30+ Days Ago Retail Alterations Specialist
locations Mclean, Virginia time type Full time posted on Posted 30+ Days Ago About Us
In 2006, UNIQLO opened its first ever Global Flagship Store in Soho, New York City, closely followed by stores on 5th Avenue and on 34th Street. Over the following decade, UNIQLO built its US presence with stores along the East and West Coast, and also in the Midwest. Today, we have more than 40 stores, and continue to grow Show more details...
Apply locations Mclean, Virginia time type Full time posted on Posted 20 Days Ago job requisition id R00000004123735
...
Key Responsibilities:
• Provide a consistent customer experience by maintaining brand standards for visual presentation, cleanliness, and organization throughout the store.
• Ensure all merchandise is represented on the floor in full size runs and proper signage is present.
• Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives.
• Partner with store management team to monitor merchandise sell through and replenishment utilizing sales reports.
• Create visually appealing and brand appropriate displays to drive sell through and react to the needs of the business in the store.
• Adjust lighting to highlight merchandise and displays per company standard.
• Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
• Provide product and brand knowledge to employees and customers.
• Follow all company policy and procedure & notify management of any infractions
• Assist management to identify and resolve issues in the store.
• Support store team to meet and exceed sales goals.
• Assist with special projects as assigned by management
• Required Skills and Abilities:
• Ability to create compelling visual presentations according to company guidelines and brand standards.
• Ability to drive sales through effective merchandise placement and display.
• Excellent eye for detail
• Ability to offer solutions to store specific visual and merchandising challenges using brand standards and HQ direction as a guideline
• Ability to identify potential visual merchandising opportunities and provide creative solutions.
• Ability to work within teams and create partnerships
• Demonstrated ability to prioritize multiple tasks and work with a sense of urgency.
Physical Requirements:
• Ability to effectively communicate with customers and store personnel
• Ability to lift and carry up to 50 lbs.
• Ability to stand for long periods of time, read computer terminals, push, pull, or move objects of at least 25 pounds
• Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing
Schedule Requirements:
• Open ability to work a flexible schedule that meets the business needs, including evenings and weekends
Experience:
• Minimum one (1) year in retail
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Similar Jobs (5)
Stock Associate
locations Mclean, Virginia time type Full time posted on Posted 30+ Days Ago Retail Alterations Specialist
locations Mclean, Virginia time type Full time posted on Posted 30+ Days Ago About Us
In 2006, UNIQLO opened its first ever Global Flagship Store in Soho, New York City, closely followed by stores on 5th Avenue and on 34th Street. Over the following decade, UNIQLO built its US presence with stores along the East and West Coast, and also in the Midwest. Today, we have more than 40 stores, and continue to grow Show more details...
via Jooble
posted_at: 21 days agoschedule_type: Full-time
Starting salary: $17.50/hour
(Full-time or Part-time...
Key Responsibilities:
Receives and inspects product.
Inventories items using company software.
Maintains correct quantities of items on shelves.
Generates price labels for products.
Orders replacement product.
Breaks down and discards empty packaging.
Prepares product for shipment.
Operates tracking scanners to maintain accurate inventory and shipments.
Contributes to team effort by
Starting salary: $17.50/hour
(Full-time or Part-time...
Key Responsibilities:
Receives and inspects product.
Inventories items using company software.
Maintains correct quantities of items on shelves.
Generates price labels for products.
Orders replacement product.
Breaks down and discards empty packaging.
Prepares product for shipment.
Operates tracking scanners to maintain accurate inventory and shipments.
Contributes to team effort by accomplishing related tasks as needed.
Requirements:
• High School Diploma or GED
• Ability to effectively communicate and follow instructions
• Ability to work a flexible schedule that meets the business needs, including mornings and weekends
• Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds
• Ability to effectively maneuver around sales floor and stockroom including: repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law Show more details...
(Full-time or Part-time...
Key Responsibilities:
Receives and inspects product.
Inventories items using company software.
Maintains correct quantities of items on shelves.
Generates price labels for products.
Orders replacement product.
Breaks down and discards empty packaging.
Prepares product for shipment.
Operates tracking scanners to maintain accurate inventory and shipments.
Contributes to team effort by accomplishing related tasks as needed.
Requirements:
• High School Diploma or GED
• Ability to effectively communicate and follow instructions
• Ability to work a flexible schedule that meets the business needs, including mornings and weekends
• Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds
• Ability to effectively maneuver around sales floor and stockroom including: repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law Show more details...
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schedule_type: Part-timework_from_home: 1
JOB TITLE: Call Center Associate REPORTS TO: Direct Supervisor LOCATION: Kearny, New Jersey Company Overview: UNIQLO apparel comes from the Japanese values of simplicity, quality, and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building block of each individual’s style. A perfect shirt that is always being made even more... perfect. The simplest design hides the most thoughtful
JOB TITLE: Call Center Associate REPORTS TO: Direct Supervisor LOCATION: Kearny, New Jersey Company Overview: UNIQLO apparel comes from the Japanese values of simplicity, quality, and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building block of each individual’s style. A perfect shirt that is always being made even more... perfect. The simplest design hides the most thoughtful and modern details. The best in fit and fabric is made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people’s lives. Position Overview: As a Customer Service Associate, you will be responsible for handling customer service inquiries and resolving escalations in a professional and courteous manner while upholding the Uniqlo service philosophy. Job Responsibilities: Interact with customers over voice and multiple written channels. Respond to queries related to products, services, processes, and policies. Handle and resolve complaints in accordance with established policies and procedures while maintaining Customer First Mindset. Assist customers with placing orders and navigating our e-commerce site. Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution. Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy. Liaise with distribution centers to research disruption to order fulfilment or return process. Liaise with retail stores to resolve customer concerns related to the store experience. Responsible for maintaining a clean work area. Perform other related duties as assigned based on the need of the business. Qualifications High school diploma or equivalent Minimum six (6) months of customer service experience, retail or call center preferred Excellent interpersonal, active listening, and verbal and written communication skills Ability to multitask while handling customers' inquiries with a professional manner and calm disposition Proficiency with computers, especially CRM software, and strong typing skills (35 WPM minimum) Strong time management, problem-solving, and decision-making skills Positive attitude and open to constructive criticism. Adaptability and accountability Regular, dependable attendance and punctuality are required The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. In 2006, UNIQLO opened its first ever Global Flagship Store in Soho, New York City, closely followed by stores on 5th Avenue and on 34th Street. Over the following decade, UNIQLO built its US presence with stores along the East and West Coast, and also in the Midwest. Today, we have more than 40 stores, and continue to grow
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schedule_type: Full-timework_from_home: 1
If you welcome new challenges, have a drive for success, and embrace the responsibility of leadership—then you belong at UNIQLO! Dynamic Full-Time Retail Sales and Part-Time Retail Sales Associates Needed for our Santa Monica Place location in Santa Monica, CA! Retail Sales Associate Position Overview: The Retail Sales Associate is the customer service specialist of the store. They are... responsible for exceeding customer expectations by listening
If you welcome new challenges, have a drive for success, and embrace the responsibility of leadership—then you belong at UNIQLO! Dynamic Full-Time Retail Sales and Part-Time Retail Sales Associates Needed for our Santa Monica Place location in Santa Monica, CA! Retail Sales Associate Position Overview: The Retail Sales Associate is the customer service specialist of the store. They are... responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, providing in depth product information about the goods they are interested in and closing the sale. Key Responsibilities: Meet and exceed retail sales goals. Maintain brand and operational standards (visual, cleanliness, etc.). Manage customer needs and exceed expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles and saying the 6 standard phrases. Be knowledgeable of fitting room standards and assist when needed. Act as cashier when required by following cashier protocol. Process shipment and ensure all merchandise is represented on the floor in full size run. Assist management to identify and resolve issues in the store. Provide product and brand knowledge to customers. Follow all company policy and procedures & notify management of any infractions. Assist with special projects as assigned by management. Benefits: 30% employee discount. Eligible for promotions every 3 months. Continuous learning and development. Comprehensive health, vision, and dental insurance plans (full-time retail sales employees only). Compensation: Salary: Starting at $17.00 *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. This salary range is being offered for the company's Los Angeles areas. As an Equal Opportunity Employer, UNIQLO CALIFORNIA does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. Retail Sales Associate Role Requirements: High School Diploma or GED. Ability to effectively communicate and follow instructions. Ability to work a flexible schedule that meets the business needs, including evenings and weekends. Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 lbs. Ability to effectively maneuver around sales floor and stockroom including: repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing. Full-Time Availability Requirements: Average 32 or more hours per week based on business seasonality. Open availability on weekends (religious exemptions will be considered). Restrictions on availability limited to two days per week. The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. In 2006, UNIQLO opened its first ever Global Flagship Store in Soho, New York City, closely followed by stores on 5th Avenue and on 34th Street. Over the following decade, UNIQLO built its US presence with stores along the East and West Coast, and also in the Midwest. Today, we have more than 40 stores, and continue to grow
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via Learn4Good.com
posted_at: 23 hours agoschedule_type: Full-time
• * Paramus Park - Retail Visual Supervisor
• **
• Location...
• * Paramus, NJ, US
• UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands:
Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of approximately 1.14 trillion yen for the 2013 fiscal year ending August 31, 2013
• * Paramus Park - Retail Visual Supervisor
• **
• Location...
• * Paramus, NJ, US
• UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands:
Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of approximately 1.14 trillion yen for the 2013 fiscal year ending August 31, 2013 (US $11.62 billion, calculated in yen using the end of August 2013 rate of $1 = 98.36 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer.
• * UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a truly global brand. Today the company has a total of more than 1,200 stores in 14 markets worldwide including Japan, China, France, Hong Kong, Indonesia, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, U.K. and U.S. In addition, Grameen UNIQLO, a social business established in Bangladesh in September 2010, opened its two first stores in Dhaka in July 2013.
UNIQLO operates an integrated business model under which it designs, manufactures, markets and sells high-quality, casual apparel. The company believes that truly great clothes should be supremely comfortable, feature universal designs, are of high quality and offer a superb fit to everyone who wears them.
• * With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit and .
• *
• JOB DESCRIPTION
• **
• Job Title:
• * Visual Supervisor
• * Location:
• * Store-based
• * Reporting to:
• * Visual Manager
• * Position Overview:
• * The Visual Supervisor provides solutions to store specific visual and merchandising challenges using brand standards and corporate visual guidelines to maintain brand integrity. The Visual Associate adapts corporate visual direction based on individual store need and inventory levels and drives sales through strategic merchandise placement and compelling displays.
• * Key Responsibilities:
• ** Provide a consistent customer experience by maintaining brand standards for visual presentation, cleanliness and organization throughout the store.
• Ensure all merchandise is represented on the floor in full size runs and proper signage is present.
• Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives.
• Partner with store management team to monitor merchandise sell through and replenishment utilizing sales reports.
• Create visually appealing and brand appropriate displays to drive sell through and react to the needs of the business in the store.
• Adjust lighting to highlight merchandise and displays per company standard.
• Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
• Provide product and brand knowledge to employees and customers.
• Follow all company policy and procedure & notify management of any infractions
• Assist management to identify and resolve issues in the store.
• Support store team to meet and exceed sales goals.
• Assist with special projects as assigned by management
• * Required
Skills and Abilities:
• ** Ability to create compelling visual presentations according to company guidelines and brand standards.
• Ability to drive sales through effective merchandise placement and display.
• Excellent eye for detail
• Ability to offer solutions to store specific visual and merchandising challenges using brand standards and HQ direction as a guideline
• Ability to identify potential visual merchandising opportunities and provide creative solutions.
• Ability to work within teams and create partnerships
• Demonstrated ability to prioritize multiple tasks and work with a sense of urgency.
• * Physical Requirements:
• ** Ability to effectively communicate with customers and store personnel
• Ability to lift and carry up to 50 lbs
• Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds
• Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing
• * Schedule
Requirements **:
• Ability to work a flexible schedule that meets the business needs, including evenings and weekends
• Ability to travel 30-50% to Willowbrook Mall location
• * Experience:
• ** Minimum 2 years retail visual merchandising or display experience
• As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed,… Show more details...
• **
• Location...
• * Paramus, NJ, US
• UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands:
Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of approximately 1.14 trillion yen for the 2013 fiscal year ending August 31, 2013 (US $11.62 billion, calculated in yen using the end of August 2013 rate of $1 = 98.36 yen), Fast Retailing is one of the world’s largest apparel retail companies, and UNIQLO is Japan’s leading specialty retailer.
• * UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a truly global brand. Today the company has a total of more than 1,200 stores in 14 markets worldwide including Japan, China, France, Hong Kong, Indonesia, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, U.K. and U.S. In addition, Grameen UNIQLO, a social business established in Bangladesh in September 2010, opened its two first stores in Dhaka in July 2013.
UNIQLO operates an integrated business model under which it designs, manufactures, markets and sells high-quality, casual apparel. The company believes that truly great clothes should be supremely comfortable, feature universal designs, are of high quality and offer a superb fit to everyone who wears them.
• * With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit and .
• *
• JOB DESCRIPTION
• **
• Job Title:
• * Visual Supervisor
• * Location:
• * Store-based
• * Reporting to:
• * Visual Manager
• * Position Overview:
• * The Visual Supervisor provides solutions to store specific visual and merchandising challenges using brand standards and corporate visual guidelines to maintain brand integrity. The Visual Associate adapts corporate visual direction based on individual store need and inventory levels and drives sales through strategic merchandise placement and compelling displays.
• * Key Responsibilities:
• ** Provide a consistent customer experience by maintaining brand standards for visual presentation, cleanliness and organization throughout the store.
• Ensure all merchandise is represented on the floor in full size runs and proper signage is present.
• Partner with management to prepare for and implement seasonal merchandising presentations and new visual merchandising initiatives.
• Partner with store management team to monitor merchandise sell through and replenishment utilizing sales reports.
• Create visually appealing and brand appropriate displays to drive sell through and react to the needs of the business in the store.
• Adjust lighting to highlight merchandise and displays per company standard.
• Pro-actively manage customer needs and exceed expectations by utilizing the U.N.I.Q.L.O. service standard, following the Uniqlo Fundamental Principles and saying the 6 standard phrases.
• Provide product and brand knowledge to employees and customers.
• Follow all company policy and procedure & notify management of any infractions
• Assist management to identify and resolve issues in the store.
• Support store team to meet and exceed sales goals.
• Assist with special projects as assigned by management
• * Required
Skills and Abilities:
• ** Ability to create compelling visual presentations according to company guidelines and brand standards.
• Ability to drive sales through effective merchandise placement and display.
• Excellent eye for detail
• Ability to offer solutions to store specific visual and merchandising challenges using brand standards and HQ direction as a guideline
• Ability to identify potential visual merchandising opportunities and provide creative solutions.
• Ability to work within teams and create partnerships
• Demonstrated ability to prioritize multiple tasks and work with a sense of urgency.
• * Physical Requirements:
• ** Ability to effectively communicate with customers and store personnel
• Ability to lift and carry up to 50 lbs
• Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds
• Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing
• * Schedule
Requirements **:
• Ability to work a flexible schedule that meets the business needs, including evenings and weekends
• Ability to travel 30-50% to Willowbrook Mall location
• * Experience:
• ** Minimum 2 years retail visual merchandising or display experience
• As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed,… Show more details...
via Workday
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
Position Overview: Starting Base Pay: $14.50 per hour At UNIQLO, we are committed to providing our employees with enriching and challenging opportunities where achievements and personal growth are acknowledged and rewarded. We are dedicated to offering our employees training, performance based increases, and unlimited growth opportunities. If you are an ambitious, hard-working individual who welcomes new challenges, have a drive for success, and embrace
Position Overview: Starting Base Pay: $14.50 per hour At UNIQLO, we are committed to providing our employees with enriching and challenging opportunities where achievements and personal growth are acknowledged and rewarded. We are dedicated to offering our employees training, performance based increases, and unlimited growth opportunities. If you are an ambitious, hard-working individual who welcomes new challenges, have a drive for success, and embrace the responsibility of leadership—then you belong at UNIQLO! Title: Store Associate Job Description: Understands UNIQLO’s basic principles and handles all basic store operations according to the rules and acts accordingly to UNIQLO’s policies and code of conduct. Store Associates are responsible to exceed customer expectations by listening to customer needs, finding products that meet their needs, providing in depth product information about the goods they are interested in and closing the sale. Key Responsibilities: Provide excellent... and courteous customer service to maintain and reflect UNIQLO’s values, mission, vision and standards Meet and exceed sales expectations Actively maintain current knowledge of company’s brand, products and any current store promotions and/or advertisements Monitor and replenish floor stock while maintaining the store’s cleanliness standards. Understand, respect and follow the company's code of conduct Process various payment transactions using a Point of Sale (POS) System Upkeep fitting rooms to store standards and assist customers when needed Follow all company policy and procedures & notify management of any infractions Assist with special projects as assigned by management. Required Skills and Experience: Completion of high school diploma or equivalent Excellent customer service and communication skills Ability to calculate figures and amounts such as discounts and percentages Ability to stand for long periods of time, read computer terminals, push, pull, move, lift or carry objects of at least 25 pounds Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing Ability to work a flexible schedule to meet the needs of the business, which includes evenings and weekends Ability to think on your feet and problem solve The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. In 2006, UNIQLO opened its first ever Global Flagship Store in Soho, New York City, closely followed by stores on 5th Avenue and on 34th Street. Over the following decade, UNIQLO built its US presence with stores along the East and West Coast, and also in the Midwest. Today, we have more than 40 stores, and continue to grow
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via Jobrapido.com
UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of approximately 1.14 trillion yen for the 2013 fiscal year ending August 31, 2013 (US $11.62 billion, calculated in yen using the end of August 2013 rate of $1 = 98.36 yen), Fast
UNIQLO is a brand of Fast Retailing Co., Ltd., a leading global Japanese retail holding company that designs, manufactures and sells clothing under seven main brands: Comptoir des Cotonniers, GU, Helmut Lang, J Brand, Princesse tam.tam, Theory, and UNIQLO. With global sales of approximately 1.14 trillion yen for the 2013 fiscal year ending August 31, 2013 (US $11.62 billion, calculated in yen using the end of August 2013 rate of $1 = 98.36 yen), Fast Retailing is one of the world's largest apparel retail companies, and UNIQLO is Japan's leading specialty retailer.UNIQLO continues to open large-scale stores in some of the world's most important cities and locations, as part of its ongoing efforts to solidify its status as a truly global brand. Today the company has a total of more than 1,200 stores in 14 markets worldwide including Japan, China, France, Hong Kong, Indonesia, Malaysia, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, U.K. and U.S. In addition, Grameen... UNIQLO, a social business established in Bangladesh in September 2010, opened its two first stores in Dhaka in July 2013. UNIQLO operates an integrated business model under which it designs, manufactures, markets and sells high-quality, casual apparel. The company believes that truly great clothes should be supremely comfortable, feature universal designs, are of high quality and offer a superb fit to everyone who wears them.With a corporate statement committed to changing clothes, changing conventional wisdom and change the world, Fast Retailing is dedicated to creating great clothing with new and unique value to enrich the lives of people everywhere. For more information about UNIQLO and Fast Retailing, please visit www.uniqlo.com and www.fastretailing.com.Role:Customer Service AssociateDepartment:Customer Engagement CenterReports To:Customer Engagement Center Operations ManagerLocation:Kearny, NJType: Temp to PermOperating Hours: 8:30AM - 9:30PMShifts: mid-day, evening, weekends, holidays, open availability preferredRate: $15Promotion Eligibility:Eligibility based on performance evaluations, every 6 monthsTraining: Paid TrainingAs a Customer Service Associate, you will be responsible for handling customer inquiries and resolving escalations in a professional, courteous, and timely manner. You will answer calls, emails, chat, and other channels to meet team KPI goals and identify customer experience improvement opportunities.You will communicate with a customer focused approach while upholding the UNIQLO service philosophy.Major Responsibilities include but are not limited to:Interact with customers over the multiple voice and written channels, including multiple interactions at same timeRespond to queries related to products, services, processes and policiesAssist customers with placing orders and navigating our e-commerce siteHandle and resolve complaints according to established policies and proceduresRespond to escalated issues in a courteous and professional manner consistent with our customer service philosophyTroubleshoot online and checkout issues and report technical concerns to respective internal departments for resolutionLiaise with distribution centers to research disruption to order fulfillment or return processWork with supervisor to liaise with retail stores and resolve customer concerns related to store experienceUtilize multiple systems and platforms to research and determine best course of solution based on the customers' needsAny additional duties that are necessary due to the evolving needs of the businessRequirements:1 year of customer service experience required, preference in high volume call centerKnowledge of retail or e-commerce idealAbility to go above and beyond to meet customer needsExcellent interpersonal skillsExcellent oral & written communication skills a mustMinimum typing of 40WPMPleasant & friendly telephone, email, and chat mannerExperience handling phone calls, emails, and chat interactionsPleasant & friendly telephone, email, and chat mannerAnalytical, problem solving, and probing mindset to identify root cause and improvement opportunities for each interactionFamiliarity with case management systems a plusGeneral knowledge of Microsoft Office productsAbility to quickly learn new software and use multiple systems & platformsAbility to adapt to changing demands of the work environmentPositive attitude and open to constructive criticism and continuous improvement in performance job functionsMust be punctual and have reliable transportation or commute optionsAbility to sit at a computer for entire shiftMust have availability during evenings, weekends, and holidaysAs an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.Posting Notes: New York || New York (US-NY) || United States (US) || Experienced Professional || Corporate || UNIQLO || EX:OUT || UNIQLO
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via Workday
schedule_type: Full-timework_from_home: 1
If you welcome new challenges, have a drive for success, and embrace the responsibility of leadership—then you belong at UNIQLO! Dynamic Loss Prevention Agent (Supervisor) Needed for our Santa Monica Place location in Santa Monica, CA. Position Overview: Reporting to the Loss Prevention Manager and Store Manager, the Loss Prevention Agent is the asset protection and safety specialist of our... stores; playing a critical role in delivering on our
If you welcome new challenges, have a drive for success, and embrace the responsibility of leadership—then you belong at UNIQLO! Dynamic Loss Prevention Agent (Supervisor) Needed for our Santa Monica Place location in Santa Monica, CA. Position Overview: Reporting to the Loss Prevention Manager and Store Manager, the Loss Prevention Agent is the asset protection and safety specialist of our... stores; playing a critical role in delivering on our commitment to be in stock for our guests. The Loss Prevention Agent serves both our internal and external customer by creating a safe work environment and reducing inventory shortages. Key Responsibilities: Train store team members on loss prevention and safety policies, procedures and standards: ensure compliance from all store team, notifying store management/Loss Prevention Manager of any violations. Assist store and loss prevention management with investigations of both internal and external customers. Patrol the store and post in designated areas as directed by the Loss Prevention Manager. Identify shortage risks and service all customers in accordance with company standards. Prepare all incident reports for safety, injury, accidents, theft, cash handling, and shortage: reviewing all reports with the Loss Prevention Manager daily. Identify shortages of inventory, partner with loss prevention management on creating solutions. Identify safety or loss risks, immediately notifying store and loss prevention management to prevent accidents. Support loss prevention management with audits and inventory counts. Ensure full confidentiality at all times. Assist with special projects, as assigned. Qualifications Basic knowledge of computer applications; including Security Software, CCTV equipment, Excel, Word, and PowerPoint. Strong verbal and written communication skills. Knowledgeable of federal, state and local law. Knowledgeable of surveillance/security equipment and installations. Ability to travel to stores within assigned area. Must be able to work for extended periods of standing or walking the sales floor as required. Physical Requirements: Ability to effectively communicate with customers and store personnel. Ability to calculate figures and amounts such as discounts and percentages. Ability to lift and carry up to 50 lbs. Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 50 lbs. Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing. Schedule Requirements: Ability to work a flexible schedule that meets the business needs, including nights, evenings and weekends. Education/Experience: High School Diploma or G.E.D., Bachelor’s Degree in Criminal Justice or related preferred. Work Remotely No The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law. In 2006, UNIQLO opened its first ever Global Flagship Store in Soho, New York City, closely followed by stores on 5th Avenue and on 34th Street. Over the following decade, UNIQLO built its US presence with stores along the East and West Coast, and also in the Midwest. Today, we have more than 40 stores, and continue to grow
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