Firstrade Securities Overview

via LinkedIn schedule_type: Full-time

Job Summary Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY and Orlando, FL. We are seeking a highly motivated copywriter to join our marketing team to aid in the growth of our outbound marketing operations. Our ideal candidate is someone who understands the power of good storytelling but knows how to keep it succinct. We want our copywriter to be a seasoned... and imaginative writer who has the skills to engage Job Summary

Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY and Orlando, FL. We are seeking a highly motivated copywriter to join our marketing team to aid in the growth of our outbound marketing operations. Our ideal candidate is someone who understands the power of good storytelling but knows how to keep it succinct. We want our copywriter to be a seasoned... and imaginative writer who has the skills to engage our audience with content of varying levels of technical aptitude. If you are someone who can translate complex financial topics into marketing rhetoric, then we are very interested in speaking with you! **If you do not provide your portfolio or writing samples for review, your application will be removed from consideration**

Job Responsibilities:
• Write compelling and informative copy that effectively communicates the company's brand message and value proposition across a range of marketing channels
• Develop and maintain brand voice, tone, and messaging consistency
• Use a collaborative approach to work with the marketing team to aid in the optimization of marketing campaigns
• Pivot between working on larger projects with others and managing independent work
• Demonstrate the ability to proofread and edit copy in support of others on the team
• Stay up to date with industry trends and best practices to ensure our messaging is relevant and competitive
• Measure, analyze, document, and organize the copy performance to inform future strategies and tactics

Qualifications:
• BS in English, Marketing, or related field
• 2-3 years of professional copywriting experience, preferably in the fintech industry
• Strong writing skills with exceptional attention to detail
• Experience with SEO, web copy optimization techniques and UX best practices
• Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams
• Experience in financial, fintech or tech industry is a plus
• Chinese language skills (reading and writing) is a preferred Show more details...

Copywriter

via ZipRecruiter posted_at: 5 days agoschedule_type: Full-timework_from_home: 1

Job Summary Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY and Orlando, FL. We are seeking a highly motivated copywriter to join our marketing team to aid in the growth of our outbound marketing operations. Our ideal candidate is someone who understands the power of good storytelling but knows how to keep it succinct. We want our copywriter to be a seasoned... and imaginative writer who has the skills to engage Job Summary

Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY and Orlando, FL. We are seeking a highly motivated copywriter to join our marketing team to aid in the growth of our outbound marketing operations. Our ideal candidate is someone who understands the power of good storytelling but knows how to keep it succinct. We want our copywriter to be a seasoned... and imaginative writer who has the skills to engage our audience with content of varying levels of technical aptitude. If you are someone who can translate complex financial topics into marketing rhetoric, then we are very interested in speaking with you! **If you do not provide your portfolio or writing samples for review, your application will be removed from consideration**

Job Responsibilities:
• Write compelling and informative copy that effectively communicates the company's brand message and value proposition across a range of marketing channels
• Develop and maintain brand voice, tone, and messaging consistency
• Use a collaborative approach to work with the marketing team to aid in the optimization of marketing campaigns
• Pivot between working on larger projects with others and managing independent work
• Demonstrate the ability to proofread and edit copy in support of others on the team
• Stay up to date with industry trends and best practices to ensure our messaging is relevant and competitive
• Measure, analyze, document, and organize the copy performance to inform future strategies and tactics

Qualifications:
• BS in English, Marketing, or related field
• 2-3 years of professional copywriting experience, preferably in the fintech industry
• Strong writing skills with exceptional attention to detail
• Experience with SEO, web copy optimization techniques and UX best practices
• Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams
• Experience in financial, fintech or tech industry is a plus
• Chinese language skills (reading and writing) is a preferred Show more details...

Client Support Associate - Bilingual Chinese

via Glassdoor posted_at: 21 days agoschedule_type: Full-timesalary: 21.00–23.50 an hour

Job Summary Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY. We are seeking a self-motivated Customer Support Associate to join our Customer Service Department... The Client Support Associate is responsible for assisting customers for Firstrade investment service. The role requires identifying customers’ needs, resolving questions and complaints which may require research and investigation to reach resolution Job Summary

Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY. We are seeking a self-motivated Customer Support Associate to join our Customer Service Department...

The Client Support Associate is responsible for assisting customers for Firstrade investment service. The role requires identifying customers’ needs, resolving questions and complaints which may require research and investigation to reach resolution through the email and phone system. And also is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in written format.

Responsibilities and Duties
• Daily interaction with customers by responding to inbound email and phone calls regarding investment information and services as needed.
• Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
• Assesses customer information and provides appropriate product and service solutions.
• Maintains strong product knowledge.
• Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to supervisors when appropriate.
• Performs a broad range of tasks of varying complexity and scope to meet the demands of business needs.

Qualifications and Skills
• Proficient business writing experience in both Chinese and English
• Ability to read attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs.
• Ability to manage and de-escalate difficult and complicated problems.
• Ability to work in a fast-paced environment and follow-up multiple tasks/details with accuracy and timeliness.
• Associate degree preferred
• Ideal candidate has previous chat and/or email customer service experience preferred

Job Type: Full-time

Pay: $21.00 - $23.50 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:
• 8 hour shift
• Overtime

COVID-19 considerations:
Mask is required

Ability to commute/relocate:
• Flushing, NY 11354: Reliably commute or planning to relocate before starting work (Preferred)

Education:
• Associate (Preferred)

Experience:
• Customer service: 1 year (Preferred)

Language:
• Chinese (Preferred)

Work Location: One location Show more details...