Most recent job postings at Firstrade Securities
via LinkedIn schedule_type: Full-time
Job Summary Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY and Orlando, FL. We are seeking a highly motivated copywriter to join our marketing team to aid in the growth of our outbound marketing operations. Our ideal candidate is someone who understands the power of good storytelling but knows how to keep it succinct. We want our copywriter to be a seasoned... and imaginative writer who has the skills to engage Job Summary

Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY and Orlando, FL. We are seeking a highly motivated copywriter to join our marketing team to aid in the growth of our outbound marketing operations. Our ideal candidate is someone who understands the power of good storytelling but knows how to keep it succinct. We want our copywriter to be a seasoned... and imaginative writer who has the skills to engage our audience with content of varying levels of technical aptitude. If you are someone who can translate complex financial topics into marketing rhetoric, then we are very interested in speaking with you! **If you do not provide your portfolio or writing samples for review, your application will be removed from consideration**

Job Responsibilities:
• Write compelling and informative copy that effectively communicates the company's brand message and value proposition across a range of marketing channels
• Develop and maintain brand voice, tone, and messaging consistency
• Use a collaborative approach to work with the marketing team to aid in the optimization of marketing campaigns
• Pivot between working on larger projects with others and managing independent work
• Demonstrate the ability to proofread and edit copy in support of others on the team
• Stay up to date with industry trends and best practices to ensure our messaging is relevant and competitive
• Measure, analyze, document, and organize the copy performance to inform future strategies and tactics

Qualifications:
• BS in English, Marketing, or related field
• 2-3 years of professional copywriting experience, preferably in the fintech industry
• Strong writing skills with exceptional attention to detail
• Experience with SEO, web copy optimization techniques and UX best practices
• Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams
• Experience in financial, fintech or tech industry is a plus
• Chinese language skills (reading and writing) is a preferred
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via ZipRecruiter posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
Job Summary Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY and Orlando, FL. We are seeking a highly motivated copywriter to join our marketing team to aid in the growth of our outbound marketing operations. Our ideal candidate is someone who understands the power of good storytelling but knows how to keep it succinct. We want our copywriter to be a seasoned... and imaginative writer who has the skills to engage Job Summary

Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY and Orlando, FL. We are seeking a highly motivated copywriter to join our marketing team to aid in the growth of our outbound marketing operations. Our ideal candidate is someone who understands the power of good storytelling but knows how to keep it succinct. We want our copywriter to be a seasoned... and imaginative writer who has the skills to engage our audience with content of varying levels of technical aptitude. If you are someone who can translate complex financial topics into marketing rhetoric, then we are very interested in speaking with you! **If you do not provide your portfolio or writing samples for review, your application will be removed from consideration**

Job Responsibilities:
• Write compelling and informative copy that effectively communicates the company's brand message and value proposition across a range of marketing channels
• Develop and maintain brand voice, tone, and messaging consistency
• Use a collaborative approach to work with the marketing team to aid in the optimization of marketing campaigns
• Pivot between working on larger projects with others and managing independent work
• Demonstrate the ability to proofread and edit copy in support of others on the team
• Stay up to date with industry trends and best practices to ensure our messaging is relevant and competitive
• Measure, analyze, document, and organize the copy performance to inform future strategies and tactics

Qualifications:
• BS in English, Marketing, or related field
• 2-3 years of professional copywriting experience, preferably in the fintech industry
• Strong writing skills with exceptional attention to detail
• Experience with SEO, web copy optimization techniques and UX best practices
• Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams
• Experience in financial, fintech or tech industry is a plus
• Chinese language skills (reading and writing) is a preferred
Show more details...
via Glassdoor posted_at: 21 days agoschedule_type: Full-timesalary: 21.00–23.50 an hour
Job Summary Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY. We are seeking a self-motivated Customer Support Associate to join our Customer Service Department... The Client Support Associate is responsible for assisting customers for Firstrade investment service. The role requires identifying customers’ needs, resolving questions and complaints which may require research and investigation to reach resolution Job Summary

Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY. We are seeking a self-motivated Customer Support Associate to join our Customer Service Department...

The Client Support Associate is responsible for assisting customers for Firstrade investment service. The role requires identifying customers’ needs, resolving questions and complaints which may require research and investigation to reach resolution through the email and phone system. And also is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in written format.

Responsibilities and Duties
• Daily interaction with customers by responding to inbound email and phone calls regarding investment information and services as needed.
• Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
• Assesses customer information and provides appropriate product and service solutions.
• Maintains strong product knowledge.
• Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to supervisors when appropriate.
• Performs a broad range of tasks of varying complexity and scope to meet the demands of business needs.

Qualifications and Skills
• Proficient business writing experience in both Chinese and English
• Ability to read attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs.
• Ability to manage and de-escalate difficult and complicated problems.
• Ability to work in a fast-paced environment and follow-up multiple tasks/details with accuracy and timeliness.
• Associate degree preferred
• Ideal candidate has previous chat and/or email customer service experience preferred

Job Type: Full-time

Pay: $21.00 - $23.50 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:
• 8 hour shift
• Overtime

COVID-19 considerations:
Mask is required

Ability to commute/relocate:
• Flushing, NY 11354: Reliably commute or planning to relocate before starting work (Preferred)

Education:
• Associate (Preferred)

Experience:
• Customer service: 1 year (Preferred)

Language:
• Chinese (Preferred)

Work Location: One location
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via MightyRecruiter schedule_type: Full-time
The Client Service Rep. is responsible for assisting customers for Firstrade investment service. The role requires identifying customers’ needs, resolving questions and complaints which may require research and investigation to reach resolution through the email and live chat channels. And also is expected to provide exceptional customer service in a prompt, respectful and courteous manner to... ensure customer concerns are resolved in written format. Responsibilities The Client Service Rep. is responsible for assisting customers for Firstrade investment service. The role requires identifying customers’ needs, resolving questions and complaints which may require research and investigation to reach resolution through the email and live chat channels. And also is expected to provide exceptional customer service in a prompt, respectful and courteous manner to... ensure customer concerns are resolved in written format.

Responsibilities and Duties
• Daily interaction with customers by responding to inbound email and chat regarding investment information and services as needed.
• Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
• Assesses customer information and provides appropriate product and service solutions
• Maintains strong product knowledge
• Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to supervisors when appropriate
• Performs a broad range of tasks of varying complexity and scope to meet the demands of business needs

Qualifications and Skills
• Proficient business writing experience in both Chinese and English
• Ability to read attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
• Ability to manage and de-escalate difficult and complicated problems
• Ability to work in a fast-paced environment and follow-up multiple tasks/details with accuracy and timeliness
• Associate degree preferred
• Ideal candidate has previous chat and/or email customer service experience preferred

Job Type: Full-time

Salary: $19.50 to $22.00 /hour
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via Glassdoor posted_at: 14 days agoschedule_type: Full-timesalary: 85K–105K a year
Job Summary Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY and Orlando, FL. We are seeking a highly skilled Network and System Administrator with extensive experience in data center operation, network design, deployment, and maintenance, as well as cybersecurity, hybrid cloud, both Linux and Window server management, strong programming skills in scripting... languages. The ideal candidate will have a strong understanding Job Summary

Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY and Orlando, FL. We are seeking a highly skilled Network and System Administrator with extensive experience in data center operation, network design, deployment, and maintenance, as well as cybersecurity, hybrid cloud, both Linux and Window server management, strong programming skills in scripting... languages. The ideal candidate will have a strong understanding of network architecture and be comfortable managing and maintaining large-scale environments.

Key Responsibilities

· Design, deploy, and maintain network infrastructure in a data center environment

· Ensure network security and protect against cyber-attacks by implementing and maintaining security measures

· Manage both Windows and Linux servers, ensuring uptime and efficient operation

· Write scripts in various programming languages, including Perl, to automate tasks and improve efficiency

· Monitor network performance, identify issues, and troubleshoot as necessary

· Participate in the planning and execution of system upgrades and migrations to hybrid cloud environments

· Maintain network documentation and network diagrams

· Collaborate with other teams and departments to design and implement new services and applications

· Provide on-call support as needed

Qualifications

· Bachelor's degree in Computer Science, Information Technology, or related field

· At least 5 years of experience in a similar role

· Experience with network design and deployment, data center operations, and server administration

· Strong knowledge of TCP/IP and IP routing protocols, for example RIP, OSPF and BGP.

· Strong knowledge of layer 2 technologies, for example spanning tree protocol, VLAN, and 802.11Q

· Extensive experience in managing/configuring switches, routers, and firewalls from established brands, for example F5, Cisco, Juniper, or Fortinet.

· Extensive experience with cybersecurity measures and best practices

· Strong knowledge of both Windows and Linux servers

· Experience with hybrid cloud environments and cloud platform

· Strong programming skills in scripting languages such as Bash or PowerShell

· Ability to work independently, as well as part of a team

· Excellent problem-solving and troubleshooting skills

· Strong communication and documentation skills

We offer a competitive salary, comprehensive benefits, and a dynamic work environment that fosters creativity, innovation, and growth. If you have a passion for network and system administration and are looking for a challenging and rewarding career, please submit your resume and cover letter for consideration.

Job Type: Full-time

Pay: $85,000.00 - $105,000.00 per year

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Compensation package:
• Yearly pay

Experience level:
• 5 years

Schedule:
• 8 hour shift
• Monday to Friday
• Overtime

Ability to commute/relocate:
• Flushing, NY 11354: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
• Do you need a sponsorship to work in U.S.A.?

Education:
• Bachelor's (Preferred)

Experience:
• Windows and Linux server: 5 years (Preferred)

Work Location: One location
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via Indeed posted_at: 20 days agoschedule_type: Full-timesalary: 15–19 an hour
Job Summary Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY and Orlando, FL. We are seeking a self-motivated Client Support Associate to join our Customer Service Department. The Client Support Associate is responsible for assisting customers for Firstrade investment service. The role requires identifying customers’ needs, resolving questions and complaints... which may require research and investigation to reach Job Summary

Firstrade Securities Inc. is a leading online brokerage firm located in Queens, NY and Orlando, FL. We are seeking a self-motivated Client Support Associate to join our Customer Service Department. The Client Support Associate is responsible for assisting customers for Firstrade investment service. The role requires identifying customers’ needs, resolving questions and complaints... which may require research and investigation to reach resolution through the email and phone system. And also is expected to provide exceptional customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved in written format.

Responsibilities and Duties
• Daily interaction with customers by responding to inbound email and phone calls regarding investment information and services as needed.
• Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
• Assesses customer information and provides appropriate product and service solutions.
• Maintains strong product knowledge.
• Able to take ownership of customer issues and resolves problems independently, escalate difficult issues to supervisors when appropriate.
• Performs a broad range of tasks of varying complexity and scope to meet the demands of business needs.

Qualifications and Skills
• Proficient business writing experience in English (fluency in other languages is valued)
• Ability to read attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs.
• Ability to manage and de-escalate difficult and complicated problems.
• Ability to work in a fast-paced environment and follow-up multiple tasks/details with accuracy and timeliness.
• Ideal candidate has previous phone, email and/or chat customer service experience preferred

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:
• 8 hour shift
• Overtime

COVID-19 considerations:
Work In Office

Ability to commute/relocate:
• Orlando, FL 32817: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
• Do you require sponsorship in the future?

Education:
• High school or equivalent (Preferred)

Experience:
• Customer service: 1 year (Preferred)

Language:
• Spanish (Preferred)
• English (Preferred)

Work Location: In person
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