Most recent job postings at Five9 Inc.
via ZipRecruiter
posted_at: 1 day agoschedule_type: Full-time
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
We are actively searching for a highly professional, self-motivated Executive Assistant to support the Chief Legal and Compliance Officer, and Corporate Secretary of Five9 (CLO). This individual will serve as a day-to-day partner with the CLO, interacting cross functionally with other C-Suite executives, leaders and Executive Assistants, as well as provide support for the Legal and Compliance team in a fast-paced, dynamic environment. This position is located in San Ramon, California with the expectation to be in the office 2-3 days per week at this time and possibly more in the future.
The ideal candidate will be a strong communicator, executive presence, self-motivated, organized, and confident in their abilities as a professional team member who serves as an extension of the CLO and the Five9 brand. They will proactively engage, see around corners and be an integral member of a growing team that is collaborative, highly empathic and kind, inclusive and diverse.
For more information on Five9 visit www.five9.com.
Key Responsibilities:
• Heavy calendar management
• Primary point person responsible for vendor POs and work closely with CLO and corporate paralegal to support department budget alignment
• Skilled and facile with different office tools and third-party applications such as Boardvantage, UltiPro, Expensify, Coupa, DocuSign as well as Office (Outlook, Word, Excel, Sharepoint and Powerpoint)
• Help organize and support Team Events, such as weekly meetings, annual professional development workshops and Women In Technology events as partner of CLO who is executive sponsor
• Provide light support of calendaring for direct reports to CLO and other tasks of Legal & Compliance Team
• Be an active participant and partner with a cross-functional administrative team
• Validate, coordinate, and prep travel and executive meetings (including light catering)
• Attend staff meetings, track agendas, actions items, and goals to keep the team on course
• Prepare and edit correspondence, communications, briefs, presentations and other documents
• Conduct research, collect and analyze data to prepare reports and documents
• Manage procurement, expense reports, travel, and other approvals in a timely manner
• Co-ordinate and support aspects of project-based work including assisting with tasks associated with recruiting new team members and new employee on-boarding
Key Competencies:
• Mindset of Being a Trusted Partner
• Mature, High Integrity & Able to Hold Confidential Information
• Succinct and Excellent Written and Verbal Communication
• Time Management & Organization
• Teamwork & Leadership
• Tech Savvy
• Agile Collaboration
Key Requirements:
• 5+ years of experience providing support at C-level or SVP level Executives, with demonstrated strong performance verified by two or more executive references
• Bachelor's Degree strongly preferred. Would consider related experience in lieu of a degree
• Excellent business acumen and ability to exercise tact, sound judgment and prioritization
• Able to observe and maintain the utmost confidentiality
• Experience working with a publicly traded company preferred
• Excellent technical skills and advanced-level MS Suite proficiency
• Strong knowledge of Sharepoint, DocuSign, Word, Slack and other collaboration tools
• Knowledge of and demonstrates daily "best practices" of executive office administrative practices and procedures
#LI-EW1
#LI-Hybrid
As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States.
$90,600—$173,100 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
We are actively searching for a highly professional, self-motivated Executive Assistant to support the Chief Legal and Compliance Officer, and Corporate Secretary of Five9 (CLO). This individual will serve as a day-to-day partner with the CLO, interacting cross functionally with other C-Suite executives, leaders and Executive Assistants, as well as provide support for the Legal and Compliance team in a fast-paced, dynamic environment. This position is located in San Ramon, California with the expectation to be in the office 2-3 days per week at this time and possibly more in the future.
The ideal candidate will be a strong communicator, executive presence, self-motivated, organized, and confident in their abilities as a professional team member who serves as an extension of the CLO and the Five9 brand. They will proactively engage, see around corners and be an integral member of a growing team that is collaborative, highly empathic and kind, inclusive and diverse.
For more information on Five9 visit www.five9.com.
Key Responsibilities:
• Heavy calendar management
• Primary point person responsible for vendor POs and work closely with CLO and corporate paralegal to support department budget alignment
• Skilled and facile with different office tools and third-party applications such as Boardvantage, UltiPro, Expensify, Coupa, DocuSign as well as Office (Outlook, Word, Excel, Sharepoint and Powerpoint)
• Help organize and support Team Events, such as weekly meetings, annual professional development workshops and Women In Technology events as partner of CLO who is executive sponsor
• Provide light support of calendaring for direct reports to CLO and other tasks of Legal & Compliance Team
• Be an active participant and partner with a cross-functional administrative team
• Validate, coordinate, and prep travel and executive meetings (including light catering)
• Attend staff meetings, track agendas, actions items, and goals to keep the team on course
• Prepare and edit correspondence, communications, briefs, presentations and other documents
• Conduct research, collect and analyze data to prepare reports and documents
• Manage procurement, expense reports, travel, and other approvals in a timely manner
• Co-ordinate and support aspects of project-based work including assisting with tasks associated with recruiting new team members and new employee on-boarding
Key Competencies:
• Mindset of Being a Trusted Partner
• Mature, High Integrity & Able to Hold Confidential Information
• Succinct and Excellent Written and Verbal Communication
• Time Management & Organization
• Teamwork & Leadership
• Tech Savvy
• Agile Collaboration
Key Requirements:
• 5+ years of experience providing support at C-level or SVP level Executives, with demonstrated strong performance verified by two or more executive references
• Bachelor's Degree strongly preferred. Would consider related experience in lieu of a degree
• Excellent business acumen and ability to exercise tact, sound judgment and prioritization
• Able to observe and maintain the utmost confidentiality
• Experience working with a publicly traded company preferred
• Excellent technical skills and advanced-level MS Suite proficiency
• Strong knowledge of Sharepoint, DocuSign, Word, Slack and other collaboration tools
• Knowledge of and demonstrates daily "best practices" of executive office administrative practices and procedures
#LI-EW1
#LI-Hybrid
As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States.
$90,600—$173,100 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
via ZipRecruiter
posted_at: 21 hours agoschedule_type: Full-timework_from_home: 1
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
We are actively seeking a Senior Cloud Engineer to join our IAAS (Infrastructure as a Service) - Persistence team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.
Key Responsibilities:
• Design, implementation, and automation of large-scale distributed systems both on prem and in cloud
• Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency
• Work with Engineering teams to deliver high quality software in a fast-paced environment
• Monitor production and development environments to build preventive measures and provide a seamless customer experience
• Work with delivery teams on software improvements to achieve higher availability and lower MTTD
Requirements:
• 8+ years of Software Development Life Cycle experience preferably Agile Scrum
• 5+ years of public cloud experience (GCP or AWS)
• 3+ years of Systems and Networking experience
• Experience with OpenStack and VMware
• Experience with Gitlab, ArgoCD, CI/CD methodologies & tools
• Experience with messaging and indexing applications such as Kafka, Zookeeper, Solr, FLINK and RMQ
• Experience with Incident Management Process, SRE best practices and continuous improvements
• Excellent problem solving and analytical skills
• Orchestration and management of containers using Kubernetes, Helm, GKE and Docker
• Experience with Infrastructure as Code (Terraform), Python or other scripting languages.
• Experience with config management tools such as Ansible, Puppet, or Chef
• Experience in one or more monitoring systems: Prometheus, New Relic, AppDynamics, or LogicMonitor
• Experience with RDBMS like MySQL/SQL Server is a plus.
• Strong verbal and written communications skills
• Bachelor Degree in Computer Science or equivalent experience
#LI-Remote
#LI-RN1
As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States.
$114,600—$209,600 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
We are actively seeking a Senior Cloud Engineer to join our IAAS (Infrastructure as a Service) - Persistence team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.
Key Responsibilities:
• Design, implementation, and automation of large-scale distributed systems both on prem and in cloud
• Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency
• Work with Engineering teams to deliver high quality software in a fast-paced environment
• Monitor production and development environments to build preventive measures and provide a seamless customer experience
• Work with delivery teams on software improvements to achieve higher availability and lower MTTD
Requirements:
• 8+ years of Software Development Life Cycle experience preferably Agile Scrum
• 5+ years of public cloud experience (GCP or AWS)
• 3+ years of Systems and Networking experience
• Experience with OpenStack and VMware
• Experience with Gitlab, ArgoCD, CI/CD methodologies & tools
• Experience with messaging and indexing applications such as Kafka, Zookeeper, Solr, FLINK and RMQ
• Experience with Incident Management Process, SRE best practices and continuous improvements
• Excellent problem solving and analytical skills
• Orchestration and management of containers using Kubernetes, Helm, GKE and Docker
• Experience with Infrastructure as Code (Terraform), Python or other scripting languages.
• Experience with config management tools such as Ansible, Puppet, or Chef
• Experience in one or more monitoring systems: Prometheus, New Relic, AppDynamics, or LogicMonitor
• Experience with RDBMS like MySQL/SQL Server is a plus.
• Strong verbal and written communications skills
• Bachelor Degree in Computer Science or equivalent experience
#LI-Remote
#LI-RN1
As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States.
$114,600—$209,600 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
via ZipRecruiter
posted_at: 2 days agoschedule_type: Part-timework_from_home: 1
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
To complement our rapid growth, we are actively looking for a talented and experienced Workforce Optimization (WFO) Project Manager to join our Professional Services team. In this role,
you will be responsible for delivery and Project Management related to Five9's WFO solutions, implementation, and deployment of technical and business solutions to clients.
The ideal candidate will:
• Have in-depth experience managing WFO Projects within Verint, NICE and/or Calabrio Cloud suite.
• Lead and manage all aspects of Five9's implementation for WFO products based on best practices and customer requirements.
• Enable our customers to attain optimal results from Five9 and WFO products by managing their expectations to deliver customer defined results.
As a key contributor to the Professional Services Team, we are looking for a passionate, self-managed individual who can work well with a cohesive team to help us delight our customers and grow our
business.
Location: Continental US; Open to Remote
Key Responsibilities:
• Manage the strategic, as well as day-to-day operational and tactical aspects, of multiple large scale customer facing projects on WFO and associated projects.
• Effectively communicate plans, progress and status/updates to both internal staff and customer
stakeholders.
• Articulate the value of Five9's Professional Services through presentations, demonstrations and
open discussion with customers and prospects.
• Understand client requirements and design; work with the Implementation and Support Teams
to formulate Implementation Plans that meet Customers' needs.
• Mitigate project risk by proactively recognizing and communicating challenges, managing
changes and providing contingency plans that enable customer success.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
by interacting effectively at all levels of the client organization
Key Requirements:
• Experience managing delivery, training and implementation of WFO products such as NICE,
Verint, Pipkins, and CSI.
• Strong technical knowledge and or hands-on experience with SaaS, Networking, Internet
concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices.
• 3+ years of experience, with a minimum of 2 year in a Project or Program Management
position in a WFO Professional Services organization.
• Willingness to travel up to 10% with some international travel.
• Excellent written and verbal skills.
• BA/BS or equivalent experience.
Key Skills:
• Strong combination of project management and technical call center skills along with excellent
customer communication skills.
• Expert at developing and maintaining positive and productive relationships with clients;
impeccable communication skills and ability to understand clients' needs is imperative.
• Self-starter possessing excellent time management skills and be able manage multiple
implementation and sales activities simultaneously
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
To complement our rapid growth, we are actively looking for a talented and experienced Workforce Optimization (WFO) Project Manager to join our Professional Services team. In this role,
you will be responsible for delivery and Project Management related to Five9's WFO solutions, implementation, and deployment of technical and business solutions to clients.
The ideal candidate will:
• Have in-depth experience managing WFO Projects within Verint, NICE and/or Calabrio Cloud suite.
• Lead and manage all aspects of Five9's implementation for WFO products based on best practices and customer requirements.
• Enable our customers to attain optimal results from Five9 and WFO products by managing their expectations to deliver customer defined results.
As a key contributor to the Professional Services Team, we are looking for a passionate, self-managed individual who can work well with a cohesive team to help us delight our customers and grow our
business.
Location: Continental US; Open to Remote
Key Responsibilities:
• Manage the strategic, as well as day-to-day operational and tactical aspects, of multiple large scale customer facing projects on WFO and associated projects.
• Effectively communicate plans, progress and status/updates to both internal staff and customer
stakeholders.
• Articulate the value of Five9's Professional Services through presentations, demonstrations and
open discussion with customers and prospects.
• Understand client requirements and design; work with the Implementation and Support Teams
to formulate Implementation Plans that meet Customers' needs.
• Mitigate project risk by proactively recognizing and communicating challenges, managing
changes and providing contingency plans that enable customer success.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
by interacting effectively at all levels of the client organization
Key Requirements:
• Experience managing delivery, training and implementation of WFO products such as NICE,
Verint, Pipkins, and CSI.
• Strong technical knowledge and or hands-on experience with SaaS, Networking, Internet
concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices.
• 3+ years of experience, with a minimum of 2 year in a Project or Program Management
position in a WFO Professional Services organization.
• Willingness to travel up to 10% with some international travel.
• Excellent written and verbal skills.
• BA/BS or equivalent experience.
Key Skills:
• Strong combination of project management and technical call center skills along with excellent
customer communication skills.
• Expert at developing and maintaining positive and productive relationships with clients;
impeccable communication skills and ability to understand clients' needs is imperative.
• Self-starter possessing excellent time management skills and be able manage multiple
implementation and sales activities simultaneously
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
via ZipRecruiter
posted_at: 2 days agoschedule_type: Part-timework_from_home: 1
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
Five9 is looking for a Strategic Solution Consultant to lead and manage all aspects of the technical selling of Five9's On Demand Call Center software for our Strategic clients. This includes collaborating on sales proposals, providing pre-sales support to the Strategic Sales Team, solution selling, and making best practice recommendations which enable our Customers to get optimal results from their Call Center. We only hire professionals who have a minimum of 15 years' experience with operating, selling, or servicing customer contact/engagement centers for sales or service. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers.
Key Responsibilities:
• Viewed as a Contact Center SME internally and externally to the Solutions Consulting organization.
• Strong ability to deliver compelling presentations to large groups remotely and in person.
• Experience managing complex issues to resolution by building consensus across a variety of internal and external stakeholders.
• Demonstrable experience selling to deals over $3M ACV.
• Act as liaison between Solution Consulting and Product Management to help guide the Five9 Product Strategy.
• Collaborate with Sales Directors to create deal specific solution "visions" and appropriate talk tracks.
• Collaborate with internal teams to design processes and methodologies that support selling to and growth in the Fortune 500 market.
• Review and analyze current Five9 and ISV solutions and their ability to support Strategic Sales objectives.
• Identify and propose specific strategies, initiatives, and remedies necessary to align Five9 technology with Strategic Sales objectives.
• Ability to qualify complex projects and understand the details of complex projects.
• Experience negotiating, persuading, and driving issues to resolution. Builds support and agreement by engaging all interested parties and understanding their perspective(s)
Key Qualifications:
• Education - Bachelors or Equivalent Experience Preferred
• Years of experience - 15 Years Preferred
• Extensive on-site and web-based Executive presentation experience and skills
• Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships.
• Proven record of successful solution selling, demonstrations and presentations to close deals
• Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers
• Enterprise architecture design
• Contact Center industry experience
Preferred Experience:
• CRM
• IVR
• IP Telephony (basic networking knowledge assumed)
• WFO
• IP Telephony (basic networking knowledge assumed)
#LI-Remote #LI-JM1
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
Five9 is looking for a Strategic Solution Consultant to lead and manage all aspects of the technical selling of Five9's On Demand Call Center software for our Strategic clients. This includes collaborating on sales proposals, providing pre-sales support to the Strategic Sales Team, solution selling, and making best practice recommendations which enable our Customers to get optimal results from their Call Center. We only hire professionals who have a minimum of 15 years' experience with operating, selling, or servicing customer contact/engagement centers for sales or service. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers.
Key Responsibilities:
• Viewed as a Contact Center SME internally and externally to the Solutions Consulting organization.
• Strong ability to deliver compelling presentations to large groups remotely and in person.
• Experience managing complex issues to resolution by building consensus across a variety of internal and external stakeholders.
• Demonstrable experience selling to deals over $3M ACV.
• Act as liaison between Solution Consulting and Product Management to help guide the Five9 Product Strategy.
• Collaborate with Sales Directors to create deal specific solution "visions" and appropriate talk tracks.
• Collaborate with internal teams to design processes and methodologies that support selling to and growth in the Fortune 500 market.
• Review and analyze current Five9 and ISV solutions and their ability to support Strategic Sales objectives.
• Identify and propose specific strategies, initiatives, and remedies necessary to align Five9 technology with Strategic Sales objectives.
• Ability to qualify complex projects and understand the details of complex projects.
• Experience negotiating, persuading, and driving issues to resolution. Builds support and agreement by engaging all interested parties and understanding their perspective(s)
Key Qualifications:
• Education - Bachelors or Equivalent Experience Preferred
• Years of experience - 15 Years Preferred
• Extensive on-site and web-based Executive presentation experience and skills
• Outstanding verbal, written and presentation skills with the ability to foster effective customer relationships.
• Proven record of successful solution selling, demonstrations and presentations to close deals
• Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers
• Enterprise architecture design
• Contact Center industry experience
Preferred Experience:
• CRM
• IVR
• IP Telephony (basic networking knowledge assumed)
• WFO
• IP Telephony (basic networking knowledge assumed)
#LI-Remote #LI-JM1
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
via ZipRecruiter
posted_at: 9 days agoschedule_type: Part-time
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
We are actively seeking a Talent Acquisition Coordinator to join our TA team. In this role, you will provide scheduling and administrative support to our Talent Acquisition Partners. This position will also support our intern program, as well as provide opportunities to partner with our recruiters on candidate sourcing efforts. We are a service-oriented team that prides ourselves on delivering a joyful and impeccable candidate and hiring manager experience. This is a great opportunity to join a vibrant, fun, and fast-paced TA team and gain experience across a wide variety of talent acquisition competencies!
Key Responsibilities:
• Schedule video interviews for our Talent Acquisition Partners. Provide support to candidates and hiring managers throughout the interview process
• Assist with administering and reporting on our Employee Referral Program and background check process
• Respond to audit requests
• Assist with hard copy offer letter execution for international offers as needed
• Assist with the daily operation of our applicant tracking system including technical issues
• Help maintain Talent Acquisition metrics, including ensuring data integrity and running system reports
• Partner with the Director, Talent Acquisition to manage our summer internship program
• Partner with TA Partners to source candidates from requisition applicants and LinkedIn
• Provide great customer service for our internal and external stakeholders
Key Requirements:
• Experience with high volume scheduling
• Comfortable working with data and proficiency with Excel, Word, PowerPoint, and Outlook
• Excellent verbal and written communication skills
• Strong sense of urgency, good organizational skills and multi-tasking capabilities
• Ability to prioritize and meet deadlines in a rapidly changing environment
• Must be able to exercise good judgement and discretion; secure and maintain private and confidential information
• Must have the ability to work independently with minimal direct supervision as well as collaborate in a team environment
• A service-oriented approach, and enjoyment in providing an excellent candidate and hiring manager experience
• Familiarity with applicant tracking systems such as Greenhouse
• High School Diploma or equivalent required, Bachelor's degree preferred
• Experience working in Talent Acquisition, or related roles a plus
#LI-Hybrid
#LI-EW1
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
We are actively seeking a Talent Acquisition Coordinator to join our TA team. In this role, you will provide scheduling and administrative support to our Talent Acquisition Partners. This position will also support our intern program, as well as provide opportunities to partner with our recruiters on candidate sourcing efforts. We are a service-oriented team that prides ourselves on delivering a joyful and impeccable candidate and hiring manager experience. This is a great opportunity to join a vibrant, fun, and fast-paced TA team and gain experience across a wide variety of talent acquisition competencies!
Key Responsibilities:
• Schedule video interviews for our Talent Acquisition Partners. Provide support to candidates and hiring managers throughout the interview process
• Assist with administering and reporting on our Employee Referral Program and background check process
• Respond to audit requests
• Assist with hard copy offer letter execution for international offers as needed
• Assist with the daily operation of our applicant tracking system including technical issues
• Help maintain Talent Acquisition metrics, including ensuring data integrity and running system reports
• Partner with the Director, Talent Acquisition to manage our summer internship program
• Partner with TA Partners to source candidates from requisition applicants and LinkedIn
• Provide great customer service for our internal and external stakeholders
Key Requirements:
• Experience with high volume scheduling
• Comfortable working with data and proficiency with Excel, Word, PowerPoint, and Outlook
• Excellent verbal and written communication skills
• Strong sense of urgency, good organizational skills and multi-tasking capabilities
• Ability to prioritize and meet deadlines in a rapidly changing environment
• Must be able to exercise good judgement and discretion; secure and maintain private and confidential information
• Must have the ability to work independently with minimal direct supervision as well as collaborate in a team environment
• A service-oriented approach, and enjoyment in providing an excellent candidate and hiring manager experience
• Familiarity with applicant tracking systems such as Greenhouse
• High School Diploma or equivalent required, Bachelor's degree preferred
• Experience working in Talent Acquisition, or related roles a plus
#LI-Hybrid
#LI-EW1
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
via ZipRecruiter
posted_at: 8 days agoschedule_type: Part-time
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
Our global voice team is looking for an energetic Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9's next-generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners.
Required Skills:
• 5+ years professional experience in software development, with some being written in C and/or C++
• 3+ years experience with real-time communications signaling and media protocols (SIP, RTP, etc.)
• Ability to methodically troubleshoot complex systems
• Excellent communication and organization skills, and a sense of ownership
Preferred Skills:
• Experience deploying applications packaged in Docker containers
• Hands-on knowledge of major public cloud platforms (such as AWS or GCP)
• Expertise configuring and maintaining popular real-time communications software (e.g. Asterisk, FreeSWITCH, OpenSIPS, etc.)
#LI-RN1
#LI-Onsite
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
Our global voice team is looking for an energetic Senior Software Engineer who is passionate about creating high performing, scalable, and resilient mission critical services that are the foundation of Five9's next-generation contact center platform. You will have the opportunity to combine what you already know with new learnings, crafting a bespoke solution that serves our customers and partners.
Required Skills:
• 5+ years professional experience in software development, with some being written in C and/or C++
• 3+ years experience with real-time communications signaling and media protocols (SIP, RTP, etc.)
• Ability to methodically troubleshoot complex systems
• Excellent communication and organization skills, and a sense of ownership
Preferred Skills:
• Experience deploying applications packaged in Docker containers
• Hands-on knowledge of major public cloud platforms (such as AWS or GCP)
• Expertise configuring and maintaining popular real-time communications software (e.g. Asterisk, FreeSWITCH, OpenSIPS, etc.)
#LI-RN1
#LI-Onsite
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
via ZipRecruiter
schedule_type: Part-time
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
As a member of the Lead Development Team you will be responsible for qualifying leads and generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco.
Key Responsibilities:
• Provide the best possible customer experience to all inbound leads expressing interest in Five9 via multiple channels including phone, email and live chat
• Have the desire and energy to complete a high volume of daily calls/activities
• Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence
• Deliver consistently against quota, despite imperfect systems and processes
• Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environments
• Effectively articulate the Five9 value proposition by phone and e-mail
• Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns
• Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices
Key Skills:
• Bachelor's degree required
• Commitment to pursuing a career in sales
• Highly team oriented – great attitude and love for teamwork
• Work experience in a lead generation setting
• High-caliber cold calling skills
• Familiarity with common office software and CRM
• Proven track record of achieving corporate quotas and goals
• Ability to handle objections and educate prospects in a consultative manner
• Demonstrated curiosity, resourcefulness, motivation, and initiative
• Professional business acumen, strong communication skills, strong presence, and confidence
• Excellent time management with ability to multi-task, prioritize, etc.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
As a member of the Lead Development Team you will be responsible for qualifying leads and generating pipeline for our Small/Mid-size and Enterprise Sales Teams. You will be the front line for presenting Five9 to prospects. Success in this role will lead to career opportunities in other areas of the sales organization and company. This position is located in San Ramon or San Francisco.
Key Responsibilities:
• Provide the best possible customer experience to all inbound leads expressing interest in Five9 via multiple channels including phone, email and live chat
• Have the desire and energy to complete a high volume of daily calls/activities
• Qualify prospects based on established criteria of Fit, Budget, Authority, Need and Time, and gather critical sales intelligence
• Deliver consistently against quota, despite imperfect systems and processes
• Initiate relationships and develop rapport with prospects by anticipating needs and understanding unique customer environments
• Effectively articulate the Five9 value proposition by phone and e-mail
• Proactively provide focused feedback on every aspect of the business including sales tools, prospect intelligence, and results from marketing campaigns
• Work closely with the sales and marketing teams to continuously improve demand generation processes and best practices
Key Skills:
• Bachelor's degree required
• Commitment to pursuing a career in sales
• Highly team oriented – great attitude and love for teamwork
• Work experience in a lead generation setting
• High-caliber cold calling skills
• Familiarity with common office software and CRM
• Proven track record of achieving corporate quotas and goals
• Ability to handle objections and educate prospects in a consultative manner
• Demonstrated curiosity, resourcefulness, motivation, and initiative
• Professional business acumen, strong communication skills, strong presence, and confidence
• Excellent time management with ability to multi-task, prioritize, etc.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
via ZipRecruiter
posted_at: 8 days agoschedule_type: Part-timework_from_home: 1
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
We are looking for a Senior Software Engineer to work within our core product engineering team. The team are tasked with developing the next generation applications from the ground up and we get our choice of UI and Backend tools to accomplish the task. If you love having big goals, real world challenges, and making customers incredibly happy while rapidly deploying ever-improving code to improve user experience, this is the job for you.
Key Responsibilities:
• Be part of an agile team to develop a scalable, highly available cloud contact center software using Java and JavaScript
• Collaborate with Product Managers, Architects, Engineering leaders and Test Engineers
• Deliver scalable software in both private cloud and public cloud settings (like Google Cloud Platform or AWS)
• Deliver using containers (Docker, Kubernetes) using CI/CD in a DevOps model
• Bring your positive attitude to the team, helping mentor more junior engineers, and contributing to code reviews
Requirements:
• 5+ years of professional experience developing Java applications – including delivering RESTful API's
• 2+ years of professional or open-source experience writing JavaScript MVC toolkit such as React, dojo, AngularJS, Backbone.js, Knockout or Ember.js.
• Agile coding experience, working in small teams making a big impact fast
• Proficient with standard JavaScript async patterns (events, closures, callbacks, promises, error handling, etc.)
• Strong CS fundamentals and an object-oriented language (undergrad CS degree, or similar amount of work experience)
• Positive, self-motivated, and enthusiastic with a strong sense of ownership, and always doing the right thing for the customer
Appreciated Skills (not mandatory):
• 1+ years of experience delivering production software using Containers (Docker or similar)
• 1+ years of experience delivering production software into Public Cloud
• Experience in a modern consumer environment (Pinterest, Box, Quora, Facebook...) and/or open source projects (contributed to node.js, dojo toolkit, NPM modules, etc)
• Experience with GIT SCM
• Experience with Contact Center or Call Center software
• Passion for user experience and strong design experience
• Experience with a data visualization package (Highcharts, d3.js, etc.)
#LI-Remote
#LI-RN1
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
We are looking for a Senior Software Engineer to work within our core product engineering team. The team are tasked with developing the next generation applications from the ground up and we get our choice of UI and Backend tools to accomplish the task. If you love having big goals, real world challenges, and making customers incredibly happy while rapidly deploying ever-improving code to improve user experience, this is the job for you.
Key Responsibilities:
• Be part of an agile team to develop a scalable, highly available cloud contact center software using Java and JavaScript
• Collaborate with Product Managers, Architects, Engineering leaders and Test Engineers
• Deliver scalable software in both private cloud and public cloud settings (like Google Cloud Platform or AWS)
• Deliver using containers (Docker, Kubernetes) using CI/CD in a DevOps model
• Bring your positive attitude to the team, helping mentor more junior engineers, and contributing to code reviews
Requirements:
• 5+ years of professional experience developing Java applications – including delivering RESTful API's
• 2+ years of professional or open-source experience writing JavaScript MVC toolkit such as React, dojo, AngularJS, Backbone.js, Knockout or Ember.js.
• Agile coding experience, working in small teams making a big impact fast
• Proficient with standard JavaScript async patterns (events, closures, callbacks, promises, error handling, etc.)
• Strong CS fundamentals and an object-oriented language (undergrad CS degree, or similar amount of work experience)
• Positive, self-motivated, and enthusiastic with a strong sense of ownership, and always doing the right thing for the customer
Appreciated Skills (not mandatory):
• 1+ years of experience delivering production software using Containers (Docker or similar)
• 1+ years of experience delivering production software into Public Cloud
• Experience in a modern consumer environment (Pinterest, Box, Quora, Facebook...) and/or open source projects (contributed to node.js, dojo toolkit, NPM modules, etc)
• Experience with GIT SCM
• Experience with Contact Center or Call Center software
• Passion for user experience and strong design experience
• Experience with a data visualization package (Highcharts, d3.js, etc.)
#LI-Remote
#LI-RN1
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
via ZipRecruiter
schedule_type: Part-time
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
We are actively seeking a NOC Analyst in San Ramon to join our Network Operations Center team for an exciting opportunity play a key role in maintaining our cloud contact center services and application delivery. You will serve as the "eyes and ears" 24/7/365, providing technical guidance & leadership. This position will be located in San Ramon, CA.
Key Responsibilities:
• Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines
• Monitor and Identify events proactively resolving issues
• Follow standard operating procedures performing day-to-day maintenance on Five9 Network, Telecom and Cloud systems
• Test and turn up of SIP and ISDN trunk groups
• Report all service impacting issues within 5 minutes of detection
• Respond & Resolve Customer escalations within the SLA window
• Monitor Carrier & Partner metrics to assure adherence to existing SLA's
• Open and track to resolution vendor, carrier and internal tickets
• Internal & External Incident Notifications
• Provide "Root Cause Analysis" for all incidents
• Monitor Network Security and report and document any breaches
• Adhere to Five9 policies for reporting and managing change requests control
Requirements:
• 2+ years recent relevant experience providing technical support, performing maintenance, monitoring and configuration work, in a 7x24x365 technical operation environment
• Strong technical knowledge in at least one of the following categories:
• Telephony configuration and troubleshooting
• Networking configuration and troubleshooting
• Systems administration and troubleshooting
• Database Use and Administration
• Experience with CRM ticketing systems and coordinating workflow with other departments
• Must be willing to work shifts and participate in on-call rotation (days, nights, weekends)
• Understanding of voice or data networks and protocols
• Ability to communicate clearly with the Global NOC's internal & external customers
• Familiarity with telecom & network carriers their portals and ticketing procedures
• Experience working with network & telecom vendor equipment
• Associates degree from a college or trade school in computer science, engineering or related technical discipline or equivalent relevant work/military experience
#LI-RN1
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
We are actively seeking a NOC Analyst in San Ramon to join our Network Operations Center team for an exciting opportunity play a key role in maintaining our cloud contact center services and application delivery. You will serve as the "eyes and ears" 24/7/365, providing technical guidance & leadership. This position will be located in San Ramon, CA.
Key Responsibilities:
• Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines
• Monitor and Identify events proactively resolving issues
• Follow standard operating procedures performing day-to-day maintenance on Five9 Network, Telecom and Cloud systems
• Test and turn up of SIP and ISDN trunk groups
• Report all service impacting issues within 5 minutes of detection
• Respond & Resolve Customer escalations within the SLA window
• Monitor Carrier & Partner metrics to assure adherence to existing SLA's
• Open and track to resolution vendor, carrier and internal tickets
• Internal & External Incident Notifications
• Provide "Root Cause Analysis" for all incidents
• Monitor Network Security and report and document any breaches
• Adhere to Five9 policies for reporting and managing change requests control
Requirements:
• 2+ years recent relevant experience providing technical support, performing maintenance, monitoring and configuration work, in a 7x24x365 technical operation environment
• Strong technical knowledge in at least one of the following categories:
• Telephony configuration and troubleshooting
• Networking configuration and troubleshooting
• Systems administration and troubleshooting
• Database Use and Administration
• Experience with CRM ticketing systems and coordinating workflow with other departments
• Must be willing to work shifts and participate in on-call rotation (days, nights, weekends)
• Understanding of voice or data networks and protocols
• Ability to communicate clearly with the Global NOC's internal & external customers
• Familiarity with telecom & network carriers their portals and ticketing procedures
• Experience working with network & telecom vendor equipment
• Associates degree from a college or trade school in computer science, engineering or related technical discipline or equivalent relevant work/military experience
#LI-RN1
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
via ZipRecruiter
posted_at: 22 days agoschedule_type: Part-time
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
As a Senior Financial Analyst on the Telecom Finance team at Five9, you will work closely with team members and business partners across the organization. Your role will involve assisting in the development of initiatives to drive revenue growth and cost reductions through the analysis of big data using advanced analytical tools to generate actionable insights. You will report to Senior Manager of Telecom Finance.
In this newly created position, you will:
• Own and execute core operational procedures, including monthly close activities, with meticulous attention to detail to ensure the integrity of financials.
• Relentlessly seek opportunities to improve COGS consolidation, account reconciliation, and other processes for both efficiency and accuracy by leveraging new technology and analytical tools.
• Proactively study complex datasets and generate insights such as product profit margins using a rigorous framework, and turn analysis into dashboards that can be shared across the organization for long-lasting impact.
• Be a great team player, willing to share knowledge and support team members, while valuing and embracing the diverse backgrounds within the team.
Your qualifications:
• Bachelor's degree in Accounting, Finance, or a related quantitative field.
• Proficient in Excel modeling, VBA, SQL, and working with offline and online databases.
• 4+ years of working experience in accounting, finance, or business analytics.
• Strong modeling and problem-solving skills to quickly analyze ambiguous problems and develop frameworks.
• Ability to effectively communicate complex information through concise messages.
• Self-motivated with a passion for continuous improvement and a can-do attitude.
• MBA is a plus.
#LI-CM1 #LI-Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping... organizations transition from legacy premise-based solutions to the cloud.
As a Senior Financial Analyst on the Telecom Finance team at Five9, you will work closely with team members and business partners across the organization. Your role will involve assisting in the development of initiatives to drive revenue growth and cost reductions through the analysis of big data using advanced analytical tools to generate actionable insights. You will report to Senior Manager of Telecom Finance.
In this newly created position, you will:
• Own and execute core operational procedures, including monthly close activities, with meticulous attention to detail to ensure the integrity of financials.
• Relentlessly seek opportunities to improve COGS consolidation, account reconciliation, and other processes for both efficiency and accuracy by leveraging new technology and analytical tools.
• Proactively study complex datasets and generate insights such as product profit margins using a rigorous framework, and turn analysis into dashboards that can be shared across the organization for long-lasting impact.
• Be a great team player, willing to share knowledge and support team members, while valuing and embracing the diverse backgrounds within the team.
Your qualifications:
• Bachelor's degree in Accounting, Finance, or a related quantitative field.
• Proficient in Excel modeling, VBA, SQL, and working with offline and online databases.
• 4+ years of working experience in accounting, finance, or business analytics.
• Strong modeling and problem-solving skills to quickly analyze ambiguous problems and develop frameworks.
• Ability to effectively communicate complex information through concise messages.
• Self-motivated with a passion for continuous improvement and a can-do attitude.
• MBA is a plus.
#LI-CM1 #LI-Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia Show more details...