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Most recent job postings at Freshworks
via ZipRecruiter
posted_at: 2 days agoschedule_type: Full-time
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby's, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Enterprise sales organization.
As a part of that sales function, you will lead a team of reps focusing on selling our CRM suite of products. You will define a new sales strategy and direction change for Freshworks CRM products.
• Devise a game-changing strategy to expand our CRM footprint in North America
• Evangelize industry trends, both internally and externally, and translate into actionable ways CRM account leaders can implement Freshworks' products or new features to drive value
• Build executive relationships with partners, optimize partner performance through business reviews, identify additional business opportunities to expand revenue, deploy a sales approach that accelerates CRM revenue growth
• Identify new CRM opportunities, creating end to end sales lifecycle, direct and through the field
• Tier accounts and prospect them alongside our Sales and Business Development teams, via tailored and relevant outreach campaigns and targeted 1:1 engagements
• Report weekly, monthly, and quarterly cadence to all key stakeholders to facilitate understanding of customer and market conditions that delivers consistent achievement of quarterly and annual targets
• Build and lead a team of high performing Account Executives known for closing large CRM deals and consistently exceeding quotas
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning
Qualifications
• 15+ years professional experience leading CRM sales teams to success
• 10+ years managing quota carrying software or technology sales account management professionals
• Extensive understanding of emerging CRM industry trends
• Experience with complex 'lead to close' sales cycles for CRM software; preferably in a strategic software sales environment with a focus on acquisition of new customers
• You are a highly driven individual with an execution focus and a strong sense of urgency and a belief in the Freshworks mission. You can go beyond theory, to make things happen
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO, etc.)
• Domain knowledge and sales experience in the field of CRM Software is required
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
• Creative thinker and innovative problem solver
Additional Information
The annual OTE range for this position is $350,000-$370,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby's, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Enterprise sales organization.
As a part of that sales function, you will lead a team of reps focusing on selling our CRM suite of products. You will define a new sales strategy and direction change for Freshworks CRM products.
• Devise a game-changing strategy to expand our CRM footprint in North America
• Evangelize industry trends, both internally and externally, and translate into actionable ways CRM account leaders can implement Freshworks' products or new features to drive value
• Build executive relationships with partners, optimize partner performance through business reviews, identify additional business opportunities to expand revenue, deploy a sales approach that accelerates CRM revenue growth
• Identify new CRM opportunities, creating end to end sales lifecycle, direct and through the field
• Tier accounts and prospect them alongside our Sales and Business Development teams, via tailored and relevant outreach campaigns and targeted 1:1 engagements
• Report weekly, monthly, and quarterly cadence to all key stakeholders to facilitate understanding of customer and market conditions that delivers consistent achievement of quarterly and annual targets
• Build and lead a team of high performing Account Executives known for closing large CRM deals and consistently exceeding quotas
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning
Qualifications
• 15+ years professional experience leading CRM sales teams to success
• 10+ years managing quota carrying software or technology sales account management professionals
• Extensive understanding of emerging CRM industry trends
• Experience with complex 'lead to close' sales cycles for CRM software; preferably in a strategic software sales environment with a focus on acquisition of new customers
• You are a highly driven individual with an execution focus and a strong sense of urgency and a belief in the Freshworks mission. You can go beyond theory, to make things happen
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO, etc.)
• Domain knowledge and sales experience in the field of CRM Software is required
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
• Creative thinker and innovative problem solver
Additional Information
The annual OTE range for this position is $350,000-$370,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
via Built In San Francisco
posted_at: 2 days agoschedule_type: Full-timesalary: 160K–170K a year
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby's, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Enterprise sales organization. This is an individual contributor role.
As a part of that sales team you will participate in our new sales strategy and direction change for Freshworks CRM products.
• Sell the CRM Freshworks suite of products to new customers in your territory
• Identify new CRM opportunities, creating the end to end sales lifecycle, direct and through the field
• Tier your accounts and prospect them alongside our Sales and Business Development teams, via tailored and relevant outreach campaigns and targeted 1:1 engagements
• Build, develop and manage your sales pipeline
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning
Qualifications
• Minimum 4-7 years experience managing complex 'lead to close' sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO, etc.)
• Domain knowledge and sales experience in the field of CRM Software is required
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
• 4-year university degree required (Bachelor's)
Additional Information
The annual OTE range for this position is $160,000-$170,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefi
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby's, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Enterprise sales organization. This is an individual contributor role.
As a part of that sales team you will participate in our new sales strategy and direction change for Freshworks CRM products.
• Sell the CRM Freshworks suite of products to new customers in your territory
• Identify new CRM opportunities, creating the end to end sales lifecycle, direct and through the field
• Tier your accounts and prospect them alongside our Sales and Business Development teams, via tailored and relevant outreach campaigns and targeted 1:1 engagements
• Build, develop and manage your sales pipeline
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning
Qualifications
• Minimum 4-7 years experience managing complex 'lead to close' sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO, etc.)
• Domain knowledge and sales experience in the field of CRM Software is required
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
• 4-year university degree required (Bachelor's)
Additional Information
The annual OTE range for this position is $160,000-$170,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefi
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
via ZipRecruiter
posted_at: 4 days agoschedule_type: Full-time
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby's, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Enterprise sales organization. This is an individual contributor role.
As a part of that sales team you will participate in our new sales strategy and direction change for Freshworks CRM products.
• Sell the CRM Freshworks suite of products to new customers in your territory
• Identify new CRM opportunities, creating the end to end sales lifecycle, direct and through the field
• Tier your accounts and prospect them alongside our Sales and Business Development teams, via tailored and relevant outreach campaigns and targeted 1:1 engagements
• Build, develop and manage your sales pipeline
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning
Qualifications
• Minimum 4-7 years experience managing complex 'lead to close' sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO, etc.)
• Domain knowledge and sales experience in the field of CRM Software is required
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
• 4-year university degree required (Bachelor's)
Additional Information
The annual OTE range for this position is $160,000-$170,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefi
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby's, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Enterprise sales organization. This is an individual contributor role.
As a part of that sales team you will participate in our new sales strategy and direction change for Freshworks CRM products.
• Sell the CRM Freshworks suite of products to new customers in your territory
• Identify new CRM opportunities, creating the end to end sales lifecycle, direct and through the field
• Tier your accounts and prospect them alongside our Sales and Business Development teams, via tailored and relevant outreach campaigns and targeted 1:1 engagements
• Build, develop and manage your sales pipeline
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning
Qualifications
• Minimum 4-7 years experience managing complex 'lead to close' sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO, etc.)
• Domain knowledge and sales experience in the field of CRM Software is required
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
• 4-year university degree required (Bachelor's)
Additional Information
The annual OTE range for this position is $160,000-$170,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefi
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
via JobLeads
posted_at: 4 days agoschedule_type: Full-time
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience... ]CRM) and employee experience (ITSM, HRSM). Headquartered
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience... ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.
While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Job Description
Overview of the role:
As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you.
Responsibilities:
- Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams.
- Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product.
- Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption.
- Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics
- Implement and support compliance of self and team to Freshworks compliance and information security processes.
Requirements:
- 3-6 years of prior experience
- Advanced understanding of OOPS
- Knowledge of SDLC (Software Development Lifecycle)
- Experience of working in an Agile environment
- Ability to design for scale and performance
- Ability to do peer code reviews
- Solid problem-solving skills
- Experience with hands-on programming
- Expertise in data structures and algorithms
Qualifications
Data Structures,Algorithms, Design, Database, Scale, hands-on programming,CS Fundamentals, System Design, working with cross-functional teams,Experience building and maintaining software for scale , Designed or developed the product from the scratch +Team management, Program management, Manage Hiring, Roadmap
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.
While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Job Description
Overview of the role:
As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, have a good eye for analysis and a mind that can think outside the box, we want to talk to you.
Responsibilities:
- Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams.
- Drive solutions and implementation leveraging different open source distributed systems and deliver a complete product.
- Build innovative solutions from scratch and liaise with architects and engineers from other product teams to build solutions and drive adoption.
- Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics
- Implement and support compliance of self and team to Freshworks compliance and information security processes.
Requirements:
- 3-6 years of prior experience
- Advanced understanding of OOPS
- Knowledge of SDLC (Software Development Lifecycle)
- Experience of working in an Agile environment
- Ability to design for scale and performance
- Ability to do peer code reviews
- Solid problem-solving skills
- Experience with hands-on programming
- Expertise in data structures and algorithms
Qualifications
Data Structures,Algorithms, Design, Database, Scale, hands-on programming,CS Fundamentals, System Design, working with cross-functional teams,Experience building and maintaining software for scale , Designed or developed the product from the scratch +Team management, Program management, Manage Hiring, Roadmap
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
via ZipRecruiter
posted_at: 4 days agoschedule_type: Full-time
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby's, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Enterprise sales organization. This is an individual contributor role.
As a part of that sales team you will participate in our new sales strategy and direction change for Freshworks CRM products.
• Sell the CRM Freshworks suite of products to new customers in your territory
• Identify new CRM opportunities, creating the end to end sales lifecycle, direct and through the field
• Tier your accounts and prospect them alongside our Sales and Business Development teams, via tailored and relevant outreach campaigns and targeted 1:1 engagements
• Build, develop and manage your sales pipeline
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning
Qualifications
• Minimum 4-7 years experience managing complex 'lead to close' sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO, etc.)
• Domain knowledge and sales experience in the field of CRM Software is required
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
• 4-year university degree required (Bachelor's)
Additional Information
The annual OTE range for this position is $160,000-$170,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefi
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby's, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Enterprise sales organization. This is an individual contributor role.
As a part of that sales team you will participate in our new sales strategy and direction change for Freshworks CRM products.
• Sell the CRM Freshworks suite of products to new customers in your territory
• Identify new CRM opportunities, creating the end to end sales lifecycle, direct and through the field
• Tier your accounts and prospect them alongside our Sales and Business Development teams, via tailored and relevant outreach campaigns and targeted 1:1 engagements
• Build, develop and manage your sales pipeline
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning
Qualifications
• Minimum 4-7 years experience managing complex 'lead to close' sales cycles for customer service software; preferably in a strategic software sales environment with a focus on acquisition of new customers (Hunter role)
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO, etc.)
• Domain knowledge and sales experience in the field of CRM Software is required
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
• 4-year university degree required (Bachelor's)
Additional Information
The annual OTE range for this position is $160,000-$170,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefi
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
via Dice
posted_at: 6 days agoschedule_type: Full-time
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer... experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer... experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
Our employees are a true differentiator for Freshworks. We continue to grow at a rapid pace and are on the lookout for a Vice President, Head of Sales Strategy to join our growing Product Strategy and Operations team in North America. Our Product Strategy and Operations team is a talented team, who strives to help our customers achieve their goals while creating "wow" moments. We have a lot of fun doing that as well! As a VP, Head of Sales Strategy, you will get to:
• Develop and execute a GTM strategy for Freshworks products and developing/driving messaging programs with sales/PR/marketing departments for product launches.
• Help define product strategy, positioning, differentiation, and targeting strategies for Freshworks products in collaboration with product and business teams.
• Lead the development of immediate and three-year business plans for Freshworks sales strategy, ensuring alignment with business strategy; quantify business outcomes (i.e. revenues or other Key Performance Indicators) and resource budgets (financial and headcount); and ensure integration of key activities or projects across the organization.
• Identify the capabilities needed to meet the current and emerging business needs of a significant business area.
• Evaluate current capabilities, identify gaps, and prioritize development activities.
• Motivate others to develop their capabilities and fulfill their personal potential.
• Build capabilities elsewhere in the organization through mentoring and other informal methods.
• Lead the development and implementation of sales strategy, anticipating complex issues, challenges, and opportunities, and ensuring integration with wider corporate strategy.
Scope and Impact
• Responsible for designing, building, landing, and monitoring the organization's sales strategy, key strategic priorities and performance against goals.
• Responsible for developing the 3 year strategy and business plan, which informs the annual operating plans to guide the size, location, and structure of the global sales organization and the design of our Go-To-Market strategy.
• Responsible for identifying the strategic initiatives across Marketing, Sales, Partner, Services, and the Product teams, working closely with Finance and HR.
• Responsible for ensuring that the sales organization has a coverage model designed to meet revenue targets.
• This role plays an important connection across strategy, planning and operations to align the breadth of resources and teams to serve our customers as follows:
• Strategy (18 - 36 month time horizon): market opportunity, customer segmentation.
• Planning (12-18 month time horizon): annual planning, territory design,, target setting, ramp times.
• Operations (
Key Responsibilities
• Responsible for developing and delivering the strategic planning approach for the sales organization defining and driving short/mid-term go to market strategy (0 to 3 years).
• Identify and manage stakeholders up to and including executive level, finding understanding needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Corporate Strategy Design: Lead the development of corporate strategy, representing the priorities of the go to market organization, applying functional expertise to test the viability of the strategy and contributing creative ideas and insights to support the strategy formation process.
• Manage and report on the performance of the go to market organization; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives (in the form of OKRs).
• Represent the organization or institution in a variety of industry, institutional, and/or professional forums, boards, and committees, to promote the company or institution brand or efforts.
• Customer and Market Analysis: Applies expertise to serve as the organizational authority on conducting research and analyzing data to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.
• Risk Strategy Modeling: Undertake strategic and tactical risk modeling and scenario planning for business-critical decisions to support business strategy and to identify and mitigate risk in line with the risk appetite.
• Action Planning: Applies expertise to act as the organizational authority on developing appropriate plans or performing necessary actions based on recommendations and requirements.
• Achieve operational excellence.
• Identify and surface opportunities for revenue and growth acceleration through possible strategic partnership or acquisitions.
• Create forecast models and budgets to determine asset allocations and monitor the performance of the company generally, and go to market organization specifically.
• Ensure capital adequacy.
• Improve client/customer experience.
• Optimize go to market productivity.
• Develop feedback/communication channels between sales and product/business teams.
Competencies
• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals. For example, ensures that the team understands and discusses relevant industry changes. Gives strong messages about how people's efforts make a difference to the broader organization.
• Strategic Mindset: Sees ahead to future possibilities and translates them into breakthrough strategies. For example, is a strong big picture thinker; makes frequent, clear references to the organization's vision and strategy and the efforts required to drive them forward. Effectively integrates long-term opportunities and challenges with day-to-day activities.
• Provides Clarity: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.
• Ensures Accountability: Holds self and others accountable to meet commitments. For example, helps teams hold each other accountable for goals, adherence to policies and procedures. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress.
• Drives Vision & Purpose: Paints a compelling picture of the vision and strategy that motivates others to action. For example, makes the vision real for others and encourages people to buy in; paints an engaging and illuminating picture of future possibilities for the team. Gives people an understanding of how their efforts and contributions make a positive difference.
• Adaptive: Adapts approach in real time to match the shifting demands of different situations. For example, is a powerful role model for adaptability; adeptly shifts approach and helps others do the same. Can be both persistent and flexible, as needed. Helps others adapt swiftly to new situations.
• Develops Talent: Develops people to meet both their career goals and the organization's goals. For example, builds long-term succession for key roles. Builds a learning culture in the team; uses teachable situations to offer insightful coaching. Recommends and facilitates activities and assignments that help people grow.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, encourages and rewards continuous improvement and quality outcomes. Equips others to handle day-today tasks effectively on their own. Integrates systems to improve quality and service.
People Management
• This leader manages an international team of 5 senior strategy team members and reports directly into the SVP, Strategy & Operations.
Qualifications
• 15+ years go to market strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience
• Demonstrated success in a leadership role with a SaaS based product organization or equivalent
• Experience level enables job holder to provide leadership to others regarding work related systems, processes, and challenges (more than 10 years)
• Experience interpreting strategy and policy in order to set and deliver objectives within short (immediate) to mid-term (3 years)
Minimum Experience/Education
• Bachelor's Degree in related field OR equivalent experience. MBA preferred.
Additional Information
Summary of Freshworks Benefits:Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer... experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
Our employees are a true differentiator for Freshworks. We continue to grow at a rapid pace and are on the lookout for a Vice President, Head of Sales Strategy to join our growing Product Strategy and Operations team in North America. Our Product Strategy and Operations team is a talented team, who strives to help our customers achieve their goals while creating "wow" moments. We have a lot of fun doing that as well! As a VP, Head of Sales Strategy, you will get to:
• Develop and execute a GTM strategy for Freshworks products and developing/driving messaging programs with sales/PR/marketing departments for product launches.
• Help define product strategy, positioning, differentiation, and targeting strategies for Freshworks products in collaboration with product and business teams.
• Lead the development of immediate and three-year business plans for Freshworks sales strategy, ensuring alignment with business strategy; quantify business outcomes (i.e. revenues or other Key Performance Indicators) and resource budgets (financial and headcount); and ensure integration of key activities or projects across the organization.
• Identify the capabilities needed to meet the current and emerging business needs of a significant business area.
• Evaluate current capabilities, identify gaps, and prioritize development activities.
• Motivate others to develop their capabilities and fulfill their personal potential.
• Build capabilities elsewhere in the organization through mentoring and other informal methods.
• Lead the development and implementation of sales strategy, anticipating complex issues, challenges, and opportunities, and ensuring integration with wider corporate strategy.
Scope and Impact
• Responsible for designing, building, landing, and monitoring the organization's sales strategy, key strategic priorities and performance against goals.
• Responsible for developing the 3 year strategy and business plan, which informs the annual operating plans to guide the size, location, and structure of the global sales organization and the design of our Go-To-Market strategy.
• Responsible for identifying the strategic initiatives across Marketing, Sales, Partner, Services, and the Product teams, working closely with Finance and HR.
• Responsible for ensuring that the sales organization has a coverage model designed to meet revenue targets.
• This role plays an important connection across strategy, planning and operations to align the breadth of resources and teams to serve our customers as follows:
• Strategy (18 - 36 month time horizon): market opportunity, customer segmentation.
• Planning (12-18 month time horizon): annual planning, territory design,, target setting, ramp times.
• Operations (
Key Responsibilities
• Responsible for developing and delivering the strategic planning approach for the sales organization defining and driving short/mid-term go to market strategy (0 to 3 years).
• Identify and manage stakeholders up to and including executive level, finding understanding needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Corporate Strategy Design: Lead the development of corporate strategy, representing the priorities of the go to market organization, applying functional expertise to test the viability of the strategy and contributing creative ideas and insights to support the strategy formation process.
• Manage and report on the performance of the go to market organization; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives (in the form of OKRs).
• Represent the organization or institution in a variety of industry, institutional, and/or professional forums, boards, and committees, to promote the company or institution brand or efforts.
• Customer and Market Analysis: Applies expertise to serve as the organizational authority on conducting research and analyzing data to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.
• Risk Strategy Modeling: Undertake strategic and tactical risk modeling and scenario planning for business-critical decisions to support business strategy and to identify and mitigate risk in line with the risk appetite.
• Action Planning: Applies expertise to act as the organizational authority on developing appropriate plans or performing necessary actions based on recommendations and requirements.
• Achieve operational excellence.
• Identify and surface opportunities for revenue and growth acceleration through possible strategic partnership or acquisitions.
• Create forecast models and budgets to determine asset allocations and monitor the performance of the company generally, and go to market organization specifically.
• Ensure capital adequacy.
• Improve client/customer experience.
• Optimize go to market productivity.
• Develop feedback/communication channels between sales and product/business teams.
Competencies
• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals. For example, ensures that the team understands and discusses relevant industry changes. Gives strong messages about how people's efforts make a difference to the broader organization.
• Strategic Mindset: Sees ahead to future possibilities and translates them into breakthrough strategies. For example, is a strong big picture thinker; makes frequent, clear references to the organization's vision and strategy and the efforts required to drive them forward. Effectively integrates long-term opportunities and challenges with day-to-day activities.
• Provides Clarity: Plans and prioritizes work to meet commitments aligned with organizational goals. For example, stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.
• Ensures Accountability: Holds self and others accountable to meet commitments. For example, helps teams hold each other accountable for goals, adherence to policies and procedures. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress.
• Drives Vision & Purpose: Paints a compelling picture of the vision and strategy that motivates others to action. For example, makes the vision real for others and encourages people to buy in; paints an engaging and illuminating picture of future possibilities for the team. Gives people an understanding of how their efforts and contributions make a positive difference.
• Adaptive: Adapts approach in real time to match the shifting demands of different situations. For example, is a powerful role model for adaptability; adeptly shifts approach and helps others do the same. Can be both persistent and flexible, as needed. Helps others adapt swiftly to new situations.
• Develops Talent: Develops people to meet both their career goals and the organization's goals. For example, builds long-term succession for key roles. Builds a learning culture in the team; uses teachable situations to offer insightful coaching. Recommends and facilitates activities and assignments that help people grow.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, encourages and rewards continuous improvement and quality outcomes. Equips others to handle day-today tasks effectively on their own. Integrates systems to improve quality and service.
People Management
• This leader manages an international team of 5 senior strategy team members and reports directly into the SVP, Strategy & Operations.
Qualifications
• 15+ years go to market strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience
• Demonstrated success in a leadership role with a SaaS based product organization or equivalent
• Experience level enables job holder to provide leadership to others regarding work related systems, processes, and challenges (more than 10 years)
• Experience interpreting strategy and policy in order to set and deliver objectives within short (immediate) to mid-term (3 years)
Minimum Experience/Education
• Bachelor's Degree in related field OR equivalent experience. MBA preferred.
Additional Information
Summary of Freshworks Benefits:Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
via The Muse
posted_at: 2 days agoschedule_type: Full-time
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Strategic sales organization, that focuses on organizations with 5k+ employees. This is not a management position and is an individual contributor role.
We are looking for high-energy, driven professionals with sound business acumen, strong technical aptitude, and natural sales instincts to join our high-growth company. You will be part of the North American sales team responsible for new business within our strategic accounts segment. This includes expansion within an existing account base and new logo acquisition. The ideal candidate will be a tenacious, self-starter every day and have the opportunity to help build Freshworks' presence in the U.S. market and take your career to the next level!
• As a Strategic Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across the region
• You will develop new business opportunities within an assigned territory
• In this role you will advocate multiple Freshworks product lines targeted at companies with more than 5,000 employees
• As a brand ambassador you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented
• Working hand-in-hand with our marketing team and our business development representatives, you will be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification
• You will be partially responsible for helping your team of BDRs become successful
• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor with your customers and prospects
• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
• Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g., steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to your Sales Manager
• Travel to customer locations and customer-focused events
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite
Qualifications
• Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment, selling to large accounts
• Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
• Experience managing the sales cycle from business champion to the C-level
• Experience managing and closing complex sales cycles; being an expert managing 90-day+ sales cycles and contract values of 100K to 1M+
• Highly motivated, with a driven personality and a positive attitude towards sales and CRM products
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Project credibility with knowledge of the customer service domain, and the potential of the cloud as a game-changer in the enterprise
• Understand complex customer requirements on both a business and technical level
Additional Information
Pay Range: $220,000—$300,000+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.
Summary of Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Strategic sales organization, that focuses on organizations with 5k+ employees. This is not a management position and is an individual contributor role.
We are looking for high-energy, driven professionals with sound business acumen, strong technical aptitude, and natural sales instincts to join our high-growth company. You will be part of the North American sales team responsible for new business within our strategic accounts segment. This includes expansion within an existing account base and new logo acquisition. The ideal candidate will be a tenacious, self-starter every day and have the opportunity to help build Freshworks' presence in the U.S. market and take your career to the next level!
• As a Strategic Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across the region
• You will develop new business opportunities within an assigned territory
• In this role you will advocate multiple Freshworks product lines targeted at companies with more than 5,000 employees
• As a brand ambassador you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented
• Working hand-in-hand with our marketing team and our business development representatives, you will be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification
• You will be partially responsible for helping your team of BDRs become successful
• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor with your customers and prospects
• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
• Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g., steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to your Sales Manager
• Travel to customer locations and customer-focused events
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite
Qualifications
• Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment, selling to large accounts
• Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
• Experience managing the sales cycle from business champion to the C-level
• Experience managing and closing complex sales cycles; being an expert managing 90-day+ sales cycles and contract values of 100K to 1M+
• Highly motivated, with a driven personality and a positive attitude towards sales and CRM products
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Project credibility with knowledge of the customer service domain, and the potential of the cloud as a game-changer in the enterprise
• Understand complex customer requirements on both a business and technical level
Additional Information
Pay Range: $220,000—$300,000+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.
Summary of Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
via Glassdoor
posted_at: 4 days agoschedule_type: Full-time
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies - from startups to public companies - worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Enterprise sales organization, that focuses on organizations with 1800-4k employees. This is not a management position and is an individual contributor role.
• Sell the entire Freshworks suite of products to "new logo" customers in your territory
• Tier your accounts and prospect into them alongside your BDR, via tailored and relevant outreach campaigns (social, email and cold calling)
• Build, develop and manage your sales pipeline
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning
Qualifications
• Minimum 5 years experience managing complex "lead to close" sales cycles; preferably in a high-velocity software sales environment with a focus on acquisition of new customers (Hunter role)
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO, etc.)
• Domain knowledge in the field of SaaS, CSM, CRM or ITSM is highly desirable
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
• 4-year university degree required (Bachelor's)
Additional Information
The annual OTE range for this position is $170,000—$180,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies - from startups to public companies - worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Enterprise sales organization, that focuses on organizations with 1800-4k employees. This is not a management position and is an individual contributor role.
• Sell the entire Freshworks suite of products to "new logo" customers in your territory
• Tier your accounts and prospect into them alongside your BDR, via tailored and relevant outreach campaigns (social, email and cold calling)
• Build, develop and manage your sales pipeline
• Lead and communicate effectively with other departments such as business development, marketing and pre-sales throughout the sales process
• Travel to customer locations and marketing events as needed
• Commit to continuous improvement and constant learning
Qualifications
• Minimum 5 years experience managing complex "lead to close" sales cycles; preferably in a high-velocity software sales environment with a focus on acquisition of new customers (Hunter role)
• Experienced in Value Selling and other key sales methodologies (Sandler, Challenger Sale, BASHO, etc.)
• Domain knowledge in the field of SaaS, CSM, CRM or ITSM is highly desirable
• Consistent overachievement of sales goals in a geographic territory selling complex software solutions
• Customer-oriented, extraordinary communication skills, high curiosity and an eagerness to learn are must-have traits
• 4-year university degree required (Bachelor's)
Additional Information
The annual OTE range for this position is $170,000—$180,000 USD.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
via ZipRecruiter
posted_at: 30 days agoschedule_type: Full-time
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks
Company Description
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby's, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Strategic sales organization, that focuses on organizations with 5k+ employees. This is not a management position and is an individual contributor role.
We are looking for high-energy, driven professionals with sound business acumen, strong technical aptitude, and natural sales instincts to join our high-growth company. You will be part of the North American sales team responsible for new business within our strategic accounts segment. This includes expansion within an existing account base and new logo acquisition. The ideal candidate will be a tenacious, self-starter every day and have the opportunity to help build Freshworks' presence in the U.S. market and take your career to the next level!
• As a Strategic Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across the region
• You will develop new business opportunities within an assigned territory
• In this role you will advocate multiple Freshworks product lines targeted at companies with more than 5,000 employees
• As a brand ambassador you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented
• Working hand-in-hand with our marketing team and our business development representatives, you will be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification
• You will be partially responsible for helping your team of BDRs become successful
• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor with your customers and prospects
• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
• Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g., steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to your Sales Manager
• Travel to customer locations and customer-focused events
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite
Qualifications
• Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment, selling to large accounts
• Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
• Experience managing the sales cycle from business champion to the C-level
• Experience managing and closing complex sales cycles; being an expert managing 90-day+ sales cycles and contract values of 100K to 1M+
• Highly motivated, with a driven personality and a positive attitude towards sales and CRM products
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Project credibility with knowledge of the customer service domain, and the potential of the cloud as a game-changer in the enterprise
• Understand complex customer requirements on both a business and technical level
Additional Information
Pay Range: $220,000-$300,000+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.
Summary of Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances... the goals of our employees, communities and the business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby's, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
This position will be a part of the Strategic sales organization, that focuses on organizations with 5k+ employees. This is not a management position and is an individual contributor role.
We are looking for high-energy, driven professionals with sound business acumen, strong technical aptitude, and natural sales instincts to join our high-growth company. You will be part of the North American sales team responsible for new business within our strategic accounts segment. This includes expansion within an existing account base and new logo acquisition. The ideal candidate will be a tenacious, self-starter every day and have the opportunity to help build Freshworks' presence in the U.S. market and take your career to the next level!
• As a Strategic Sales Executive at Freshworks, you will play a leading role in accelerating our company's revenue growth across the region
• You will develop new business opportunities within an assigned territory
• In this role you will advocate multiple Freshworks product lines targeted at companies with more than 5,000 employees
• As a brand ambassador you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented
• Working hand-in-hand with our marketing team and our business development representatives, you will be responsible for the acquisition of new customers, the business development representatives (BDRs) will support you during the initial contact with potential customers and their qualification
• You will be partially responsible for helping your team of BDRs become successful
• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor with your customers and prospects
• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
• Communicate constantly with other departments such as the marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g., steering the business development and presales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to your Sales Manager
• Travel to customer locations and customer-focused events
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite
Qualifications
• Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment, selling to large accounts
• Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
• Experience managing the sales cycle from business champion to the C-level
• Experience managing and closing complex sales cycles; being an expert managing 90-day+ sales cycles and contract values of 100K to 1M+
• Highly motivated, with a driven personality and a positive attitude towards sales and CRM products
• Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Project credibility with knowledge of the customer service domain, and the potential of the cloud as a game-changer in the enterprise
• Understand complex customer requirements on both a business and technical level
Additional Information
Pay Range: $220,000-$300,000+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.
Summary of Freshworks Benefits: Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
via Built In San Francisco
posted_at: 8 days agoschedule_type: Full-timesalary: 139,668–256,058 a year
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer... experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered
Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer... experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
The Digital Experience Strategy function at Freshworks is a critical part of our mission to create a consumer-like, customer-centric ecosystem of digital properties and integrated digital experiences. This role reports to the Senior Director of Digital & Web Experience and into the VP of Global Brand Marketing. Driving the global vision for our core digital experience, you'll lead a high impact team across Digital & Web Strategy, Web Content Strategy, CRO (Conversion Rate Optimization), and Experience Research.
Responsibilities
• Define, evangelize and continually evolve the digital and web experience strategy
• Lead content strategy and information architecture for web templates and navigation
• Drive an agile CRO roadmap to increase engagement and conversion through user research, A/B testing, and experimental web strategy
• Lead qualitative and quantitative research to measure and generate roadmap for top journeys and personas
• Partner with product management, creative, directors, content creators, business stakeholders, and agency partners to craft best-in-class digital experiences
• Scale strategies for experience personalization across web systems, personas, campaigns, and key user journeys
• Translate the company brand, product positioning and go-to-market strategy into a delightful digital CX
• Partner with SEO to create IA strategies that maximize organic acquisition across web pages and digital content
• Present concepts and plans to other leaders and teams, translating complex ideas into compelling, actionable strategies
• Grow and mentor a team of digital experience strategists and researchers
Qualifications
• 12+ years professional experience leading teams and large digital experience strategy and research initiatives
• Comfortable working both hands-on with team and on the website, and also strategically with digital and company leadership
• Experience with enterprise-level web CMS, Analytics, Optimization, Personalization, and Research software platforms
• Highly experienced in managing global web properties with complex translation and localization needs
• Expertise in enterprise-level SEO, specifically creating organic-search-optimized strategies
• Proven record of delivering customer-focused business outcomes, where insights informed strategies leading to measurable results
• Executive presentation, speaking, and communication skills
• Collaborative leader who excels at managing up, down, and cross-functionally to drive digital outcomes
• Creative thinker and innovative problem solver
Additional Information
The annual base salary range for this position is between:$139,668-$256,058 USD
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available
Summary of Freshworks Benefits:Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer... experience (CX, CRM) and employee experience (ITSM, HRSM).
Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).
Job Description
The Digital Experience Strategy function at Freshworks is a critical part of our mission to create a consumer-like, customer-centric ecosystem of digital properties and integrated digital experiences. This role reports to the Senior Director of Digital & Web Experience and into the VP of Global Brand Marketing. Driving the global vision for our core digital experience, you'll lead a high impact team across Digital & Web Strategy, Web Content Strategy, CRO (Conversion Rate Optimization), and Experience Research.
Responsibilities
• Define, evangelize and continually evolve the digital and web experience strategy
• Lead content strategy and information architecture for web templates and navigation
• Drive an agile CRO roadmap to increase engagement and conversion through user research, A/B testing, and experimental web strategy
• Lead qualitative and quantitative research to measure and generate roadmap for top journeys and personas
• Partner with product management, creative, directors, content creators, business stakeholders, and agency partners to craft best-in-class digital experiences
• Scale strategies for experience personalization across web systems, personas, campaigns, and key user journeys
• Translate the company brand, product positioning and go-to-market strategy into a delightful digital CX
• Partner with SEO to create IA strategies that maximize organic acquisition across web pages and digital content
• Present concepts and plans to other leaders and teams, translating complex ideas into compelling, actionable strategies
• Grow and mentor a team of digital experience strategists and researchers
Qualifications
• 12+ years professional experience leading teams and large digital experience strategy and research initiatives
• Comfortable working both hands-on with team and on the website, and also strategically with digital and company leadership
• Experience with enterprise-level web CMS, Analytics, Optimization, Personalization, and Research software platforms
• Highly experienced in managing global web properties with complex translation and localization needs
• Expertise in enterprise-level SEO, specifically creating organic-search-optimized strategies
• Proven record of delivering customer-focused business outcomes, where insights informed strategies leading to measurable results
• Executive presentation, speaking, and communication skills
• Collaborative leader who excels at managing up, down, and cross-functionally to drive digital outcomes
• Creative thinker and innovative problem solver
Additional Information
The annual base salary range for this position is between:$139,668-$256,058 USD
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available
Summary of Freshworks Benefits:Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business Show more details...
Norton safe Web