Home 
How Blumble Works 
Search Algorithm 
Your Privacy 
About 
Facebook
Twitter
Blog
https://frontier.com
Frontier Communications
Frontier Communications
Frontier.com is an online platform for people who want to explore the world in a more meaningful way. It provides users with access to unique and exciting experiences, from cultural events to outdoor activities. The website features a variety of options, such as custom itineraries, interactive maps, and an extensive network of travel partners. Users can also find travel tips, accommodation reviews, detailed information about destinations, and a comprehensive selection of activities. With Frontier.com, anyone can easily find the perfect trip for their budget and interests, with the help of a knowledgeable and experienced team of experts.
-
EncryptedSite is Encrypted
-
CountryHosted in United States
-
CityDes Moines, Iowa
-
Latitude\Longitude41.6015 / -93.6127 Google Map
-
Traffic rank#1,037 Site Rank
-
Site age32 yrs old
-
Site Owner informationWhois info
Website is Safe
Site is not blacklisted
-
Traded asNasdaq,:,FYBR,S&P 400,component
-
Founded1935
-
HeadquartersNorwalk, Connecticut,U.S.
-
Key peopleNick Jeffery (,CEO,),Scott Beasley (Executive Vice President &,CFO,)
-
Number of employees16,200 (2020)
-
SubsidiariesCitizens Cable Company,Citizens Capital Ventures Corporation,Frontier Communications ILEC Holdings,Frontier Subsidiary Telco LLC,Frontier Telephone of Rochester,Frontier Communications of Connecticut,SNET America
-
FormerlyCitizens Utilities Company,Citizens Communications Company,Frontier Communications Corporation
-
ServicesLocal and long-distance telephone service, Internet access, wireless Internet access, digital phone, DISH satellite TV, fiber-optic Internet, fiber-optic television
Traffic rank
#1,037
#1,037
Site age
32 yrs
32 yrs
Location
United States
United States
Popular Questions for Frontier Communications
Newest job postings for Frontier Communications
via Monster
posted_at: 3 days agoschedule_type: Full-time
The Wholesale Accounts Director for Wireless will lead a team of sales, sales engineering, and customer support specialists targeted on growing revenue and mindshare in the wireless market for Frontier. The Director is expected to develop credibility in understanding customers’ and prospects’ requirements through a deep understanding of their business drivers, objectives, and technical... challenges, and to propose solutions to those requirements
The Wholesale Accounts Director for Wireless will lead a team of sales, sales engineering, and customer support specialists targeted on growing revenue and mindshare in the wireless market for Frontier. The Director is expected to develop credibility in understanding customers’ and prospects’ requirements through a deep understanding of their business drivers, objectives, and technical... challenges, and to propose solutions to those requirements comprised of Frontier’s comprehensive portfolio of information and communications technology solutions. For existing assigned customers, the Wholesale Accounts Director is charged with developing strategies and tactics to increase customer retention, improve customer satisfaction, and grow revenue.
About You
• Thorough understanding and ability to articulate technical and business challenges in the US wireless market
• Thorough understanding of our competitive position and that of our competitors (products, promotions, strategies, alliances)
• Ability to lead focused teams of direct and indirect resources towards a common goal
• Resourceful and able to overcome obstacles and barriers to find appropriate sales solutions
Key Job Responsibilities
• Retain and grow our current customer base
• Selectively acquire new wireless customers
• Manage and optimize current revenue of existing customer base through retention activities, new product sales, and strategic technology migration
• Manage (directly and indirectly) both pre-and post-sales support resources throughout the sales cycle to retain and leverage customer relationships, provide business solutions, and expand the existing revenue base
Qualifications
• Foster extensive relationships with existing and new customers including C-Level Executives, decision-makers, influences, and key users
• Retain current customer base and expand revenue through cross/up-sell opportunities
• Develop and implement comprehensive Account Plans for each assigned customer working with cross-functional partners across Frontier to deliver results
• Improve and maintain current customer satisfaction results through engagement and responsiveness to regular surveys and feedback
• Establish self as a trusted advisor, guiding strategic initiatives in the position to instinctively know how to provide relevant insights
• Connect client’s business objectives with Frontier Business solutions and effectively understand and respond to customer objections
Requirements
• Full understanding of the network architectures, business challenges, and solutions sought by mobile network operators
• Minimum 5 years experience selling in the wireless telecom world and relationships with the major players
• Can identify and articulate customer value proposition and links solutions to the customer strategy
• Strong presentation skills
• Sales cycle management experience, including Salesforce proficiency
• Associates required, Bachelor’s Degree preferred, or equivalent relevant experience
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Show more details...
About You
• Thorough understanding and ability to articulate technical and business challenges in the US wireless market
• Thorough understanding of our competitive position and that of our competitors (products, promotions, strategies, alliances)
• Ability to lead focused teams of direct and indirect resources towards a common goal
• Resourceful and able to overcome obstacles and barriers to find appropriate sales solutions
Key Job Responsibilities
• Retain and grow our current customer base
• Selectively acquire new wireless customers
• Manage and optimize current revenue of existing customer base through retention activities, new product sales, and strategic technology migration
• Manage (directly and indirectly) both pre-and post-sales support resources throughout the sales cycle to retain and leverage customer relationships, provide business solutions, and expand the existing revenue base
Qualifications
• Foster extensive relationships with existing and new customers including C-Level Executives, decision-makers, influences, and key users
• Retain current customer base and expand revenue through cross/up-sell opportunities
• Develop and implement comprehensive Account Plans for each assigned customer working with cross-functional partners across Frontier to deliver results
• Improve and maintain current customer satisfaction results through engagement and responsiveness to regular surveys and feedback
• Establish self as a trusted advisor, guiding strategic initiatives in the position to instinctively know how to provide relevant insights
• Connect client’s business objectives with Frontier Business solutions and effectively understand and respond to customer objections
Requirements
• Full understanding of the network architectures, business challenges, and solutions sought by mobile network operators
• Minimum 5 years experience selling in the wireless telecom world and relationships with the major players
• Can identify and articulate customer value proposition and links solutions to the customer strategy
• Strong presentation skills
• Sales cycle management experience, including Salesforce proficiency
• Associates required, Bachelor’s Degree preferred, or equivalent relevant experience
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Title: Cable Splicer
Location: 45243 N Beech Ave, Lancaster...
Headcount: 1
Union: CWA 9586/4
INTERNAL POSTING: 2/24/23 to 3/3/23
Wage Range: $21.93 to $41.37
Please Note: These positions will be filled using 1st consideration only.
Cable Splicer
Summary
Set up, rack, splice, transfer, repair, rearrange, bond, pressurize, and test aerial, underground, and buried cable. Mount, cut-in, and repair cable terminal and load coil cases. Rearrange
Title: Cable Splicer
Location: 45243 N Beech Ave, Lancaster...
Headcount: 1
Union: CWA 9586/4
INTERNAL POSTING: 2/24/23 to 3/3/23
Wage Range: $21.93 to $41.37
Please Note: These positions will be filled using 1st consideration only.
Cable Splicer
Summary
Set up, rack, splice, transfer, repair, rearrange, bond, pressurize, and test aerial, underground, and buried cable. Mount, cut-in, and repair cable terminal and load coil cases. Rearrange service drops, aerial, and buried jumper wire and step poles. Operate company vehicles as required. Perform such work under minimum supervision.
General Duties
Duties include, but are not limited to, the following:
• The nature of this work is a variety of tasks with only general guidelines as to the instructions, practices and/or procedures in making transfers, line cuts, and cable rearrangements.
• Handle and climb ladders and poles, work at heights in boom trucks, enter tunnels, buildings, trenches, crawl spaces, and manholes to place materials.
• Work with small hand tools, mechanical equipment, test equipment, color coded and tone identified wires in the connection of wires and cables to other telephone equipment and in connecting cable pairs together. This work requires understanding written specifications and following established procedures of moderate complexity.
• Splicing done by twisting and/or soldering or by joining with prescribed wire connectors, i.e., aerial, underground, buried, submarine, building, multiple conductor cable, coaxial cable, and other wire. Covers conductors with insulating materials.
• Places and connects cable terminals and NIDS.
• This work requires frequent pushing, pulling, and lifting of moderate to heavy weight objects throughout the workday.
• Read and interpret cut sheets and work order prints in order to complete work assignment.
• Keep detailed written record of work activity.
• Place hermetically sealed free breathing or encapsulated type splice
closures.
• Use electrical test equipment to verify and determine defective wire in cable.
• Perform cable acceptance tests to determine if cable meets specified
requirements.
• Load required tools and materials on boom trucks, vans, pick-up trucks, and drive to work location.
• Use test equipment to check for gas in manholes and may have to empty water and other debris from manholes.
• Test all cable pressure systems and air test hermetically sealed closures for leaks.
• May be required to perform additional duties and tasks as required by the Company.
Basic Qualifications
• Tests – Results obtained in standard tests for this position must meet
Minimum Requirements Established By The Company, In Accordance With
Company policy.
• Experience – Management will designate the experience level required for each vacancy.
First consideration will be given to an individual who in the last ten years has successfully held the position of Cable Splicer or OSP Construction
Telecommunications Company Experience).
Installer/Splicer or who possesses the equivalent experience (i.e., other
Second consideration will be given to an individual who in the last ten years has successfully held the position of Communications Specialist, Customer Service Technician I, Customer Service Technician II, Customer Service Technician III, Fiber Network Field Technician, Internal Communications Technician, Line worker, Plant Construction Installer, Public Access Sales Technician, Collector/Maintainer, Public Communications Field Technician, Senior Communications Specialist or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience).
Third consideration will be given to an individual who in the last ten years has successfully held the position of Buried Service Wire Technician, Equipment Maintainer, Equipment Installer, Frame Worker or Frame Maintainer, or who possesses the equivalent experience (i.e., other telecommunications company experience).
If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals.
• Must possess, at time of appointment, a valid California class “C" driver’s license, and if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with a standard (manual shift) transmission. May be required to obtain a valid California Class “A” driver’s license, after appointment, to meet vehicle or equipment operation requirements. (Class “A” drivers will be subject to random drug tests in accordance with the Department of Transportation
• Must possess the ability to distinguish audible tones/levels.
• Legally required Criminal Records Check – Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of, and is not the defendant in a pending criminal proceeding with respect to an arrest for, any “serious” or “violent” felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee’s criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position.
• Must possess the ability to perceive difference in colors.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Additional Information: This position will be filled using 1st consideration Show more details...
Location: 45243 N Beech Ave, Lancaster...
Headcount: 1
Union: CWA 9586/4
INTERNAL POSTING: 2/24/23 to 3/3/23
Wage Range: $21.93 to $41.37
Please Note: These positions will be filled using 1st consideration only.
Cable Splicer
Summary
Set up, rack, splice, transfer, repair, rearrange, bond, pressurize, and test aerial, underground, and buried cable. Mount, cut-in, and repair cable terminal and load coil cases. Rearrange service drops, aerial, and buried jumper wire and step poles. Operate company vehicles as required. Perform such work under minimum supervision.
General Duties
Duties include, but are not limited to, the following:
• The nature of this work is a variety of tasks with only general guidelines as to the instructions, practices and/or procedures in making transfers, line cuts, and cable rearrangements.
• Handle and climb ladders and poles, work at heights in boom trucks, enter tunnels, buildings, trenches, crawl spaces, and manholes to place materials.
• Work with small hand tools, mechanical equipment, test equipment, color coded and tone identified wires in the connection of wires and cables to other telephone equipment and in connecting cable pairs together. This work requires understanding written specifications and following established procedures of moderate complexity.
• Splicing done by twisting and/or soldering or by joining with prescribed wire connectors, i.e., aerial, underground, buried, submarine, building, multiple conductor cable, coaxial cable, and other wire. Covers conductors with insulating materials.
• Places and connects cable terminals and NIDS.
• This work requires frequent pushing, pulling, and lifting of moderate to heavy weight objects throughout the workday.
• Read and interpret cut sheets and work order prints in order to complete work assignment.
• Keep detailed written record of work activity.
• Place hermetically sealed free breathing or encapsulated type splice
closures.
• Use electrical test equipment to verify and determine defective wire in cable.
• Perform cable acceptance tests to determine if cable meets specified
requirements.
• Load required tools and materials on boom trucks, vans, pick-up trucks, and drive to work location.
• Use test equipment to check for gas in manholes and may have to empty water and other debris from manholes.
• Test all cable pressure systems and air test hermetically sealed closures for leaks.
• May be required to perform additional duties and tasks as required by the Company.
Basic Qualifications
• Tests – Results obtained in standard tests for this position must meet
Minimum Requirements Established By The Company, In Accordance With
Company policy.
• Experience – Management will designate the experience level required for each vacancy.
First consideration will be given to an individual who in the last ten years has successfully held the position of Cable Splicer or OSP Construction
Telecommunications Company Experience).
Installer/Splicer or who possesses the equivalent experience (i.e., other
Second consideration will be given to an individual who in the last ten years has successfully held the position of Communications Specialist, Customer Service Technician I, Customer Service Technician II, Customer Service Technician III, Fiber Network Field Technician, Internal Communications Technician, Line worker, Plant Construction Installer, Public Access Sales Technician, Collector/Maintainer, Public Communications Field Technician, Senior Communications Specialist or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience).
Third consideration will be given to an individual who in the last ten years has successfully held the position of Buried Service Wire Technician, Equipment Maintainer, Equipment Installer, Frame Worker or Frame Maintainer, or who possesses the equivalent experience (i.e., other telecommunications company experience).
If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals.
• Must possess, at time of appointment, a valid California class “C" driver’s license, and if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with a standard (manual shift) transmission. May be required to obtain a valid California Class “A” driver’s license, after appointment, to meet vehicle or equipment operation requirements. (Class “A” drivers will be subject to random drug tests in accordance with the Department of Transportation
• Must possess the ability to distinguish audible tones/levels.
• Legally required Criminal Records Check – Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of, and is not the defendant in a pending criminal proceeding with respect to an arrest for, any “serious” or “violent” felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee’s criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position.
• Must possess the ability to perceive difference in colors.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Additional Information: This position will be filled using 1st consideration Show more details...
via LinkedIn
posted_at: 4 days agoschedule_type: Full-time
Salary Range: $77,156 - $154,803
Local Manager JD...
Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed
Salary Range: $77,156 - $154,803
Local Manager JD...
Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and deliver 100% employee and customer satisfaction.
This position will provide leadership and supervision to staff and a workforce of field technicians that safely install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment, installation and construction of central office transmission equipment and outside plant line and cable facilities.
Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promoting of new and existing company products as well as supervision of company and contract resources to ensure that construction projects are completed in a timely manner and are in compliance with Frontier's construction, service, quality and safety standards. Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, timesheet approval for contractors and company resources and other duties as assigned by the Director of Operations.
Key Responsibilities and Accountabilities:
Operations Proficiency:
• Has a solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget)
• Able to articulate business/departmental KPI’s to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
• Holds team accountable for clearly achieving results through coaching and performance management.
• Promotes new/existing products as required.
• Ensures all customers’ requirements and needs are met.
• Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers
• Working with dispatch, monitor workload and scheduling manpower and resources needed to meet workload demands, customer needs and company objectives.
• Responsible for determining and fulfilling the needs of the team for employee development and training.
• Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
• Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc.
• Be cognizant of and support the revenue budget.
• Provide Capital Budget input as required.
• Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.
• Business-relateded functions: Employee timesheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization.
Employee Relations:
• Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
• Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gain input on action plans and modify direction as necessary and engage and hold employees accountable for overall business operations and results
• Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale.
• Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
• Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
• Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans.
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
Community Relations:
• Positively represents the Company through active engagement and involvement in the community.
Competitive Marketplace:
• Engages in marketing initiatives to promote the Company’s products and services (i.e., TTL and marketing events).
Customer Ownership
• Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.
• Holds employees and other departments accountable to meet customer needs/demands. (Do not take “no” for an answer).
• Holds employees and other departments accountable to meet customer needs/demands. (Do not take “no” for an answer).
• Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
Required Skills:
• Two to four years of prior supervisory experience
• Must be able to interact with internal/external customers and various community leaders to establish relationships and assist with problem resolution
• Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
• Basic knowledge of engineering, plant service center and outside plant functions.
• Must possess basic PC skills: Excel, Word, PowerPoint and Outlook.
• Must demonstrate good oral and written communication skills
• Must take pride and ownership in work, and exhibit a willingness to learn.
• 2-3 years of HSI/ DSL installation and repair experience.
• Advance knowledge of plant service center, central office and outside plant functions
• Basic knowledge of FTTH and data networking
• Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
• Must be able to perform complex hardware/software research and provide first-level technical support
• Five years minimum experience in OSP and central office engineering and construction.
• Experience and knowledge of capital project management preferred.
• Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction including cable placement, line work and splicing.
• Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware.
Education, certification and/or license requirements:
• Must possess a valid state driver’s license
• Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred.
• Successful completion/certification in related technical fields or vendor equipment desired
• BA/BS in Telecommunications, Operations Management or Business Administration preferred
• CCNA, PMP or CWNP a plus
Environmental Factors/Physical Requirements:
• Must be available 24/7 to support off-shift technicians and emergency situations as needed.
• Must be able to work in inclement weather, extend driving and lifting and carrying of moderately heavy objects.
• Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
“When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica”
RSRFTR Show more details...
Local Manager JD...
Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and deliver 100% employee and customer satisfaction.
This position will provide leadership and supervision to staff and a workforce of field technicians that safely install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment, installation and construction of central office transmission equipment and outside plant line and cable facilities.
Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promoting of new and existing company products as well as supervision of company and contract resources to ensure that construction projects are completed in a timely manner and are in compliance with Frontier's construction, service, quality and safety standards. Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, timesheet approval for contractors and company resources and other duties as assigned by the Director of Operations.
Key Responsibilities and Accountabilities:
Operations Proficiency:
• Has a solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget)
• Able to articulate business/departmental KPI’s to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
• Holds team accountable for clearly achieving results through coaching and performance management.
• Promotes new/existing products as required.
• Ensures all customers’ requirements and needs are met.
• Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers
• Working with dispatch, monitor workload and scheduling manpower and resources needed to meet workload demands, customer needs and company objectives.
• Responsible for determining and fulfilling the needs of the team for employee development and training.
• Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
• Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc.
• Be cognizant of and support the revenue budget.
• Provide Capital Budget input as required.
• Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.
• Business-relateded functions: Employee timesheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization.
Employee Relations:
• Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
• Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gain input on action plans and modify direction as necessary and engage and hold employees accountable for overall business operations and results
• Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale.
• Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
• Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
• Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans.
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
Community Relations:
• Positively represents the Company through active engagement and involvement in the community.
Competitive Marketplace:
• Engages in marketing initiatives to promote the Company’s products and services (i.e., TTL and marketing events).
Customer Ownership
• Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.
• Holds employees and other departments accountable to meet customer needs/demands. (Do not take “no” for an answer).
• Holds employees and other departments accountable to meet customer needs/demands. (Do not take “no” for an answer).
• Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
Required Skills:
• Two to four years of prior supervisory experience
• Must be able to interact with internal/external customers and various community leaders to establish relationships and assist with problem resolution
• Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
• Basic knowledge of engineering, plant service center and outside plant functions.
• Must possess basic PC skills: Excel, Word, PowerPoint and Outlook.
• Must demonstrate good oral and written communication skills
• Must take pride and ownership in work, and exhibit a willingness to learn.
• 2-3 years of HSI/ DSL installation and repair experience.
• Advance knowledge of plant service center, central office and outside plant functions
• Basic knowledge of FTTH and data networking
• Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
• Must be able to perform complex hardware/software research and provide first-level technical support
• Five years minimum experience in OSP and central office engineering and construction.
• Experience and knowledge of capital project management preferred.
• Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction including cable placement, line work and splicing.
• Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware.
Education, certification and/or license requirements:
• Must possess a valid state driver’s license
• Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred.
• Successful completion/certification in related technical fields or vendor equipment desired
• BA/BS in Telecommunications, Operations Management or Business Administration preferred
• CCNA, PMP or CWNP a plus
Environmental Factors/Physical Requirements:
• Must be available 24/7 to support off-shift technicians and emergency situations as needed.
• Must be able to work in inclement weather, extend driving and lifting and carrying of moderately heavy objects.
• Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
“When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica”
RSRFTR Show more details...
Search trends for Frontier Communications
Norton safe Web