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Frontier Communications
Most recent job postings at Frontier Communications
via Monster
posted_at: 3 days agoschedule_type: Full-time
The Wholesale Accounts Director for Wireless will lead a team of sales, sales engineering, and customer support specialists targeted on growing revenue and mindshare in the wireless market for Frontier. The Director is expected to develop credibility in understanding customers’ and prospects’ requirements through a deep understanding of their business drivers, objectives, and technical... challenges, and to propose solutions to those requirements
The Wholesale Accounts Director for Wireless will lead a team of sales, sales engineering, and customer support specialists targeted on growing revenue and mindshare in the wireless market for Frontier. The Director is expected to develop credibility in understanding customers’ and prospects’ requirements through a deep understanding of their business drivers, objectives, and technical... challenges, and to propose solutions to those requirements comprised of Frontier’s comprehensive portfolio of information and communications technology solutions. For existing assigned customers, the Wholesale Accounts Director is charged with developing strategies and tactics to increase customer retention, improve customer satisfaction, and grow revenue.
About You
• Thorough understanding and ability to articulate technical and business challenges in the US wireless market
• Thorough understanding of our competitive position and that of our competitors (products, promotions, strategies, alliances)
• Ability to lead focused teams of direct and indirect resources towards a common goal
• Resourceful and able to overcome obstacles and barriers to find appropriate sales solutions
Key Job Responsibilities
• Retain and grow our current customer base
• Selectively acquire new wireless customers
• Manage and optimize current revenue of existing customer base through retention activities, new product sales, and strategic technology migration
• Manage (directly and indirectly) both pre-and post-sales support resources throughout the sales cycle to retain and leverage customer relationships, provide business solutions, and expand the existing revenue base
Qualifications
• Foster extensive relationships with existing and new customers including C-Level Executives, decision-makers, influences, and key users
• Retain current customer base and expand revenue through cross/up-sell opportunities
• Develop and implement comprehensive Account Plans for each assigned customer working with cross-functional partners across Frontier to deliver results
• Improve and maintain current customer satisfaction results through engagement and responsiveness to regular surveys and feedback
• Establish self as a trusted advisor, guiding strategic initiatives in the position to instinctively know how to provide relevant insights
• Connect client’s business objectives with Frontier Business solutions and effectively understand and respond to customer objections
Requirements
• Full understanding of the network architectures, business challenges, and solutions sought by mobile network operators
• Minimum 5 years experience selling in the wireless telecom world and relationships with the major players
• Can identify and articulate customer value proposition and links solutions to the customer strategy
• Strong presentation skills
• Sales cycle management experience, including Salesforce proficiency
• Associates required, Bachelor’s Degree preferred, or equivalent relevant experience
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Show more details...
About You
• Thorough understanding and ability to articulate technical and business challenges in the US wireless market
• Thorough understanding of our competitive position and that of our competitors (products, promotions, strategies, alliances)
• Ability to lead focused teams of direct and indirect resources towards a common goal
• Resourceful and able to overcome obstacles and barriers to find appropriate sales solutions
Key Job Responsibilities
• Retain and grow our current customer base
• Selectively acquire new wireless customers
• Manage and optimize current revenue of existing customer base through retention activities, new product sales, and strategic technology migration
• Manage (directly and indirectly) both pre-and post-sales support resources throughout the sales cycle to retain and leverage customer relationships, provide business solutions, and expand the existing revenue base
Qualifications
• Foster extensive relationships with existing and new customers including C-Level Executives, decision-makers, influences, and key users
• Retain current customer base and expand revenue through cross/up-sell opportunities
• Develop and implement comprehensive Account Plans for each assigned customer working with cross-functional partners across Frontier to deliver results
• Improve and maintain current customer satisfaction results through engagement and responsiveness to regular surveys and feedback
• Establish self as a trusted advisor, guiding strategic initiatives in the position to instinctively know how to provide relevant insights
• Connect client’s business objectives with Frontier Business solutions and effectively understand and respond to customer objections
Requirements
• Full understanding of the network architectures, business challenges, and solutions sought by mobile network operators
• Minimum 5 years experience selling in the wireless telecom world and relationships with the major players
• Can identify and articulate customer value proposition and links solutions to the customer strategy
• Strong presentation skills
• Sales cycle management experience, including Salesforce proficiency
• Associates required, Bachelor’s Degree preferred, or equivalent relevant experience
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Title: Cable Splicer
Location: 45243 N Beech Ave, Lancaster...
Headcount: 1
Union: CWA 9586/4
INTERNAL POSTING: 2/24/23 to 3/3/23
Wage Range: $21.93 to $41.37
Please Note: These positions will be filled using 1st consideration only.
Cable Splicer
Summary
Set up, rack, splice, transfer, repair, rearrange, bond, pressurize, and test aerial, underground, and buried cable. Mount, cut-in, and repair cable terminal and load coil cases. Rearrange
Title: Cable Splicer
Location: 45243 N Beech Ave, Lancaster...
Headcount: 1
Union: CWA 9586/4
INTERNAL POSTING: 2/24/23 to 3/3/23
Wage Range: $21.93 to $41.37
Please Note: These positions will be filled using 1st consideration only.
Cable Splicer
Summary
Set up, rack, splice, transfer, repair, rearrange, bond, pressurize, and test aerial, underground, and buried cable. Mount, cut-in, and repair cable terminal and load coil cases. Rearrange service drops, aerial, and buried jumper wire and step poles. Operate company vehicles as required. Perform such work under minimum supervision.
General Duties
Duties include, but are not limited to, the following:
• The nature of this work is a variety of tasks with only general guidelines as to the instructions, practices and/or procedures in making transfers, line cuts, and cable rearrangements.
• Handle and climb ladders and poles, work at heights in boom trucks, enter tunnels, buildings, trenches, crawl spaces, and manholes to place materials.
• Work with small hand tools, mechanical equipment, test equipment, color coded and tone identified wires in the connection of wires and cables to other telephone equipment and in connecting cable pairs together. This work requires understanding written specifications and following established procedures of moderate complexity.
• Splicing done by twisting and/or soldering or by joining with prescribed wire connectors, i.e., aerial, underground, buried, submarine, building, multiple conductor cable, coaxial cable, and other wire. Covers conductors with insulating materials.
• Places and connects cable terminals and NIDS.
• This work requires frequent pushing, pulling, and lifting of moderate to heavy weight objects throughout the workday.
• Read and interpret cut sheets and work order prints in order to complete work assignment.
• Keep detailed written record of work activity.
• Place hermetically sealed free breathing or encapsulated type splice
closures.
• Use electrical test equipment to verify and determine defective wire in cable.
• Perform cable acceptance tests to determine if cable meets specified
requirements.
• Load required tools and materials on boom trucks, vans, pick-up trucks, and drive to work location.
• Use test equipment to check for gas in manholes and may have to empty water and other debris from manholes.
• Test all cable pressure systems and air test hermetically sealed closures for leaks.
• May be required to perform additional duties and tasks as required by the Company.
Basic Qualifications
• Tests – Results obtained in standard tests for this position must meet
Minimum Requirements Established By The Company, In Accordance With
Company policy.
• Experience – Management will designate the experience level required for each vacancy.
First consideration will be given to an individual who in the last ten years has successfully held the position of Cable Splicer or OSP Construction
Telecommunications Company Experience).
Installer/Splicer or who possesses the equivalent experience (i.e., other
Second consideration will be given to an individual who in the last ten years has successfully held the position of Communications Specialist, Customer Service Technician I, Customer Service Technician II, Customer Service Technician III, Fiber Network Field Technician, Internal Communications Technician, Line worker, Plant Construction Installer, Public Access Sales Technician, Collector/Maintainer, Public Communications Field Technician, Senior Communications Specialist or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience).
Third consideration will be given to an individual who in the last ten years has successfully held the position of Buried Service Wire Technician, Equipment Maintainer, Equipment Installer, Frame Worker or Frame Maintainer, or who possesses the equivalent experience (i.e., other telecommunications company experience).
If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals.
• Must possess, at time of appointment, a valid California class “C" driver’s license, and if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with a standard (manual shift) transmission. May be required to obtain a valid California Class “A” driver’s license, after appointment, to meet vehicle or equipment operation requirements. (Class “A” drivers will be subject to random drug tests in accordance with the Department of Transportation
• Must possess the ability to distinguish audible tones/levels.
• Legally required Criminal Records Check – Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of, and is not the defendant in a pending criminal proceeding with respect to an arrest for, any “serious” or “violent” felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee’s criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position.
• Must possess the ability to perceive difference in colors.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Additional Information: This position will be filled using 1st consideration Show more details...
Location: 45243 N Beech Ave, Lancaster...
Headcount: 1
Union: CWA 9586/4
INTERNAL POSTING: 2/24/23 to 3/3/23
Wage Range: $21.93 to $41.37
Please Note: These positions will be filled using 1st consideration only.
Cable Splicer
Summary
Set up, rack, splice, transfer, repair, rearrange, bond, pressurize, and test aerial, underground, and buried cable. Mount, cut-in, and repair cable terminal and load coil cases. Rearrange service drops, aerial, and buried jumper wire and step poles. Operate company vehicles as required. Perform such work under minimum supervision.
General Duties
Duties include, but are not limited to, the following:
• The nature of this work is a variety of tasks with only general guidelines as to the instructions, practices and/or procedures in making transfers, line cuts, and cable rearrangements.
• Handle and climb ladders and poles, work at heights in boom trucks, enter tunnels, buildings, trenches, crawl spaces, and manholes to place materials.
• Work with small hand tools, mechanical equipment, test equipment, color coded and tone identified wires in the connection of wires and cables to other telephone equipment and in connecting cable pairs together. This work requires understanding written specifications and following established procedures of moderate complexity.
• Splicing done by twisting and/or soldering or by joining with prescribed wire connectors, i.e., aerial, underground, buried, submarine, building, multiple conductor cable, coaxial cable, and other wire. Covers conductors with insulating materials.
• Places and connects cable terminals and NIDS.
• This work requires frequent pushing, pulling, and lifting of moderate to heavy weight objects throughout the workday.
• Read and interpret cut sheets and work order prints in order to complete work assignment.
• Keep detailed written record of work activity.
• Place hermetically sealed free breathing or encapsulated type splice
closures.
• Use electrical test equipment to verify and determine defective wire in cable.
• Perform cable acceptance tests to determine if cable meets specified
requirements.
• Load required tools and materials on boom trucks, vans, pick-up trucks, and drive to work location.
• Use test equipment to check for gas in manholes and may have to empty water and other debris from manholes.
• Test all cable pressure systems and air test hermetically sealed closures for leaks.
• May be required to perform additional duties and tasks as required by the Company.
Basic Qualifications
• Tests – Results obtained in standard tests for this position must meet
Minimum Requirements Established By The Company, In Accordance With
Company policy.
• Experience – Management will designate the experience level required for each vacancy.
First consideration will be given to an individual who in the last ten years has successfully held the position of Cable Splicer or OSP Construction
Telecommunications Company Experience).
Installer/Splicer or who possesses the equivalent experience (i.e., other
Second consideration will be given to an individual who in the last ten years has successfully held the position of Communications Specialist, Customer Service Technician I, Customer Service Technician II, Customer Service Technician III, Fiber Network Field Technician, Internal Communications Technician, Line worker, Plant Construction Installer, Public Access Sales Technician, Collector/Maintainer, Public Communications Field Technician, Senior Communications Specialist or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience).
Third consideration will be given to an individual who in the last ten years has successfully held the position of Buried Service Wire Technician, Equipment Maintainer, Equipment Installer, Frame Worker or Frame Maintainer, or who possesses the equivalent experience (i.e., other telecommunications company experience).
If there are no individuals who meet the criteria outlined above, consideration will be given to all other individuals.
• Must possess, at time of appointment, a valid California class “C" driver’s license, and if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with a standard (manual shift) transmission. May be required to obtain a valid California Class “A” driver’s license, after appointment, to meet vehicle or equipment operation requirements. (Class “A” drivers will be subject to random drug tests in accordance with the Department of Transportation
• Must possess the ability to distinguish audible tones/levels.
• Legally required Criminal Records Check – Employee will be required to be fingerprinted and pass the Department of Justice criminal records screening process in order to ensure that the employee has never been convicted of, and is not the defendant in a pending criminal proceeding with respect to an arrest for, any “serious” or “violent” felony (as defined in the California Education and Penal Codes). The Department of Justice will continuously monitor the employee’s criminal record while the employee is employed in this position, and the employee shall be required to pass such continuous screening in order to retain this position.
• Must possess the ability to perceive difference in colors.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Additional Information: This position will be filled using 1st consideration Show more details...
via LinkedIn
posted_at: 4 days agoschedule_type: Full-time
Salary Range: $77,156 - $154,803
Local Manager JD...
Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed
Salary Range: $77,156 - $154,803
Local Manager JD...
Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and deliver 100% employee and customer satisfaction.
This position will provide leadership and supervision to staff and a workforce of field technicians that safely install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment, installation and construction of central office transmission equipment and outside plant line and cable facilities.
Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promoting of new and existing company products as well as supervision of company and contract resources to ensure that construction projects are completed in a timely manner and are in compliance with Frontier's construction, service, quality and safety standards. Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, timesheet approval for contractors and company resources and other duties as assigned by the Director of Operations.
Key Responsibilities and Accountabilities:
Operations Proficiency:
• Has a solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget)
• Able to articulate business/departmental KPI’s to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
• Holds team accountable for clearly achieving results through coaching and performance management.
• Promotes new/existing products as required.
• Ensures all customers’ requirements and needs are met.
• Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers
• Working with dispatch, monitor workload and scheduling manpower and resources needed to meet workload demands, customer needs and company objectives.
• Responsible for determining and fulfilling the needs of the team for employee development and training.
• Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
• Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc.
• Be cognizant of and support the revenue budget.
• Provide Capital Budget input as required.
• Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.
• Business-relateded functions: Employee timesheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization.
Employee Relations:
• Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
• Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gain input on action plans and modify direction as necessary and engage and hold employees accountable for overall business operations and results
• Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale.
• Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
• Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
• Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans.
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
Community Relations:
• Positively represents the Company through active engagement and involvement in the community.
Competitive Marketplace:
• Engages in marketing initiatives to promote the Company’s products and services (i.e., TTL and marketing events).
Customer Ownership
• Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.
• Holds employees and other departments accountable to meet customer needs/demands. (Do not take “no” for an answer).
• Holds employees and other departments accountable to meet customer needs/demands. (Do not take “no” for an answer).
• Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
Required Skills:
• Two to four years of prior supervisory experience
• Must be able to interact with internal/external customers and various community leaders to establish relationships and assist with problem resolution
• Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
• Basic knowledge of engineering, plant service center and outside plant functions.
• Must possess basic PC skills: Excel, Word, PowerPoint and Outlook.
• Must demonstrate good oral and written communication skills
• Must take pride and ownership in work, and exhibit a willingness to learn.
• 2-3 years of HSI/ DSL installation and repair experience.
• Advance knowledge of plant service center, central office and outside plant functions
• Basic knowledge of FTTH and data networking
• Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
• Must be able to perform complex hardware/software research and provide first-level technical support
• Five years minimum experience in OSP and central office engineering and construction.
• Experience and knowledge of capital project management preferred.
• Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction including cable placement, line work and splicing.
• Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware.
Education, certification and/or license requirements:
• Must possess a valid state driver’s license
• Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred.
• Successful completion/certification in related technical fields or vendor equipment desired
• BA/BS in Telecommunications, Operations Management or Business Administration preferred
• CCNA, PMP or CWNP a plus
Environmental Factors/Physical Requirements:
• Must be available 24/7 to support off-shift technicians and emergency situations as needed.
• Must be able to work in inclement weather, extend driving and lifting and carrying of moderately heavy objects.
• Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
“When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica”
RSRFTR Show more details...
Local Manager JD...
Frontier’s leadership team will bring to life our Leadership Model focusing on Operations Proficiency, Safety, Employee Relations, Community Relations, Competition, and Customer Ownership. From fostering innovation and working cross-functionally to driving performance and delivering results through customer contact and community involvement the Frontier leadership model will allow us to exceed our market growth targets and deliver 100% employee and customer satisfaction.
This position will provide leadership and supervision to staff and a workforce of field technicians that safely install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment, installation and construction of central office transmission equipment and outside plant line and cable facilities.
Position duties include meeting service activation and repair commitment dates, maintaining revenue and expense budget objectives and promoting of new and existing company products as well as supervision of company and contract resources to ensure that construction projects are completed in a timely manner and are in compliance with Frontier's construction, service, quality and safety standards. Ensures that maintenance of equipment and DEG components is completed throughout the year according to a set schedule to avoid service interruption to customers. Accountable for daily coordination with the Operations Center and Network Engineers, material disbursements, timesheet approval for contractors and company resources and other duties as assigned by the Director of Operations.
Key Responsibilities and Accountabilities:
Operations Proficiency:
• Has a solid understanding of the business/department and is able to pull P&L/budget levers to ensure revenue goals and expense targets are met (i.e., able to manage departmental budget)
• Able to articulate business/departmental KPI’s to work groups (i.e., can clearly set goals/objectives to positively impact the P&L/budget).
• Holds team accountable for clearly achieving results through coaching and performance management.
• Promotes new/existing products as required.
• Ensures all customers’ requirements and needs are met.
• Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers
• Working with dispatch, monitor workload and scheduling manpower and resources needed to meet workload demands, customer needs and company objectives.
• Responsible for determining and fulfilling the needs of the team for employee development and training.
• Communicate with other departments, i.e. assignment, engineering and dispatch, in an effort to improve the coordination between these departments as well as the overall quality of service experience for our customers.
• Quality Control, i.e. tool inspections, building and vehicle inspections, Quality assurance inspections etc.
• Be cognizant of and support the revenue budget.
• Provide Capital Budget input as required.
• Analyze operational reporting and utilize statistical process control tools to identify performance opportunities and provide corrective action plans as required.
• Business-relateded functions: Employee timesheet approval, email administration, Internal/external communications, procurement management, Viryanet Administration and Overtime Equalization.
Employee Relations:
• Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete bi-annual employee performance appraisals/reviews.
• Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gain input on action plans and modify direction as necessary and engage and hold employees accountable for overall business operations and results
• Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale.
• Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements.
• Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues).
• Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans.
• Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.
Community Relations:
• Positively represents the Company through active engagement and involvement in the community.
Competitive Marketplace:
• Engages in marketing initiatives to promote the Company’s products and services (i.e., TTL and marketing events).
Customer Ownership
• Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work.
• Holds employees and other departments accountable to meet customer needs/demands. (Do not take “no” for an answer).
• Holds employees and other departments accountable to meet customer needs/demands. (Do not take “no” for an answer).
• Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans.
Required Skills:
• Two to four years of prior supervisory experience
• Must be able to interact with internal/external customers and various community leaders to establish relationships and assist with problem resolution
• Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines
• Basic knowledge of engineering, plant service center and outside plant functions.
• Must possess basic PC skills: Excel, Word, PowerPoint and Outlook.
• Must demonstrate good oral and written communication skills
• Must take pride and ownership in work, and exhibit a willingness to learn.
• 2-3 years of HSI/ DSL installation and repair experience.
• Advance knowledge of plant service center, central office and outside plant functions
• Basic knowledge of FTTH and data networking
• Must possess a basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices
• Must be able to perform complex hardware/software research and provide first-level technical support
• Five years minimum experience in OSP and central office engineering and construction.
• Experience and knowledge of capital project management preferred.
• Knowledge of the practical experience with Outside Plant Engineering and Outside Plant Construction including cable placement, line work and splicing.
• Knowledge of and practical experience with various CO switching equipment, optical transport equipment, DSLAM hardware, ATM, TDM, DAC's and various special service hardware.
Education, certification and/or license requirements:
• Must possess a valid state driver’s license
• Must have high school diploma or equivalent. College degree in business/management/telecommunications preferred.
• Successful completion/certification in related technical fields or vendor equipment desired
• BA/BS in Telecommunications, Operations Management or Business Administration preferred
• CCNA, PMP or CWNP a plus
Environmental Factors/Physical Requirements:
• Must be available 24/7 to support off-shift technicians and emergency situations as needed.
• Must be able to work in inclement weather, extend driving and lifting and carrying of moderately heavy objects.
• Must be willing to work overtime, be on call periodically for nights and weekends and work as required to accomplish NPEC goals and objectives. Overnight travel will occasionally be required.
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
“When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica”
RSRFTR Show more details...
via Monster
posted_at: 3 days agoschedule_type: Full-time
Director position (reporting to SVP, National Architecture & Engineering) is responsible for coverage of 25 states for the Cut Section and Plant Damage Groups. Providing a Leadership role for 8 direct reports/Managers, 21 Management employees, 78 HRLY bargain for Union associates covering multiple union contracts, + management of vendor partners.
Plant Damage group consists of 1 Manager, 1 Mgmt... Specialist, 14 associates - Plant Damage team responsibilities
Director position (reporting to SVP, National Architecture & Engineering) is responsible for coverage of 25 states for the Cut Section and Plant Damage Groups. Providing a Leadership role for 8 direct reports/Managers, 21 Management employees, 78 HRLY bargain for Union associates covering multiple union contracts, + management of vendor partners.
Plant Damage group consists of 1 Manager, 1 Mgmt... Specialist, 14 associates - Plant Damage team responsibilities include but are not limited to building Infinium records (projects) for engineering, construction, and OSP as they pertain to third party caused damages. Team focuses on updating plant records in multiple systems, creating billing packages for damages, submitting documents to SPB (Special Projects Billing) and CMR, our third-party vendor who assist with invoices for damage claims. Internally, Plant Damage works closely with SPB, Corporate Accounting, OPCEN, Local/Construction Managers, field tech’s, and local engineers across the footprint.
Cut Section group consists of 7 Managers, 20 Mgmt employees (with various job titles), 64 associates – Cut Section responsibilities include but not limited to: building records for engineering/construction project builds into various Frontier systems, service qualification associated to the plant records, in addition to our groups project managers for FTTH prebuild, OFS management , the cut section is primarily responsible for open for sale of FTTH build addresses.
Duties & Responsibilities in this position
• Establish annual team goals necessary to achieve the establish groups metrics while implementing / streamlining process improvement and cost reduction.
• Lead development of the team with skills to coach/develop Managers and commitment to communicate priorities and progress across the footprint.
• Manage multiple priorities/projects through personal involvement, accountability, and ownership of results.
• Work as a team member with, ISP/BB Engineering/Outside Plant Engineering, Operations, Assignment, PMO, Central Office, and other functional teams within the business to deliver results.
• Responsible to lead the organization through change as directed by Senior Leadership.
Required Experience & Knowledge
• BS degree in Business, Engineering or similar technical field
• 4 + years of management experience in a technology-based operations role experience with Leadership role, a combination of knowledge and or experience in business principals, telecommunications, telephony accounting, finance, negotiations, engineering, construction, internal and external customer service.
• Demonstrated ability to deliver project results within the established budget and timeframes.
• Establish strategic priorities for the team based on geographic uniqueness and targets.
• Financial Analysis – ability to determine lowest cost of ownership on various technical solutions.
• Demonstrate a strong analytical aptitude.
• Experience presenting to Senior Leadership and developing appropriate level of materials for wide range of audiences - executive, engineering, sales, marketing and finance, etc.
• Knowledgeable on Frontiers Architecture Standards and Engineering Guidelines.
• Demonstrated proficiency in company systems such as Infinium, Varasset, FROGs/GAP, DPI, SharePoint, etc.
• Strong working Knowledge of Outlook, Power Point, Microsoft Word, and Excel Show more details...
Plant Damage group consists of 1 Manager, 1 Mgmt... Specialist, 14 associates - Plant Damage team responsibilities include but are not limited to building Infinium records (projects) for engineering, construction, and OSP as they pertain to third party caused damages. Team focuses on updating plant records in multiple systems, creating billing packages for damages, submitting documents to SPB (Special Projects Billing) and CMR, our third-party vendor who assist with invoices for damage claims. Internally, Plant Damage works closely with SPB, Corporate Accounting, OPCEN, Local/Construction Managers, field tech’s, and local engineers across the footprint.
Cut Section group consists of 7 Managers, 20 Mgmt employees (with various job titles), 64 associates – Cut Section responsibilities include but not limited to: building records for engineering/construction project builds into various Frontier systems, service qualification associated to the plant records, in addition to our groups project managers for FTTH prebuild, OFS management , the cut section is primarily responsible for open for sale of FTTH build addresses.
Duties & Responsibilities in this position
• Establish annual team goals necessary to achieve the establish groups metrics while implementing / streamlining process improvement and cost reduction.
• Lead development of the team with skills to coach/develop Managers and commitment to communicate priorities and progress across the footprint.
• Manage multiple priorities/projects through personal involvement, accountability, and ownership of results.
• Work as a team member with, ISP/BB Engineering/Outside Plant Engineering, Operations, Assignment, PMO, Central Office, and other functional teams within the business to deliver results.
• Responsible to lead the organization through change as directed by Senior Leadership.
Required Experience & Knowledge
• BS degree in Business, Engineering or similar technical field
• 4 + years of management experience in a technology-based operations role experience with Leadership role, a combination of knowledge and or experience in business principals, telecommunications, telephony accounting, finance, negotiations, engineering, construction, internal and external customer service.
• Demonstrated ability to deliver project results within the established budget and timeframes.
• Establish strategic priorities for the team based on geographic uniqueness and targets.
• Financial Analysis – ability to determine lowest cost of ownership on various technical solutions.
• Demonstrate a strong analytical aptitude.
• Experience presenting to Senior Leadership and developing appropriate level of materials for wide range of audiences - executive, engineering, sales, marketing and finance, etc.
• Knowledgeable on Frontiers Architecture Standards and Engineering Guidelines.
• Demonstrated proficiency in company systems such as Infinium, Varasset, FROGs/GAP, DPI, SharePoint, etc.
• Strong working Knowledge of Outlook, Power Point, Microsoft Word, and Excel Show more details...
via Monster
posted_at: 3 days agoschedule_type: Full-time
Director position (reporting to SVP, National Architecture & Engineering) is responsible for coverage of 25 states for the Cut Section and Plant Damage Groups. Providing a Leadership role for 8 direct reports/Managers, 21 Management employees, 78 HRLY bargain for Union associates covering multiple union contracts, + management of vendor partners.
Plant Damage group consists of 1 Manager, 1 Mgmt... Specialist, 14 associates - Plant Damage team responsibilities
Director position (reporting to SVP, National Architecture & Engineering) is responsible for coverage of 25 states for the Cut Section and Plant Damage Groups. Providing a Leadership role for 8 direct reports/Managers, 21 Management employees, 78 HRLY bargain for Union associates covering multiple union contracts, + management of vendor partners.
Plant Damage group consists of 1 Manager, 1 Mgmt... Specialist, 14 associates - Plant Damage team responsibilities include but are not limited to building Infinium records (projects) for engineering, construction, and OSP as they pertain to third party caused damages. Team focuses on updating plant records in multiple systems, creating billing packages for damages, submitting documents to SPB (Special Projects Billing) and CMR, our third-party vendor who assist with invoices for damage claims. Internally, Plant Damage works closely with SPB, Corporate Accounting, OPCEN, Local/Construction Managers, field tech’s, and local engineers across the footprint.
Cut Section group consists of 7 Managers, 20 Mgmt employees (with various job titles), 64 associates – Cut Section responsibilities include but not limited to: building records for engineering/construction project builds into various Frontier systems, service qualification associated to the plant records, in addition to our groups project managers for FTTH prebuild, OFS management , the cut section is primarily responsible for open for sale of FTTH build addresses.
Duties & Responsibilities in this position
• Establish annual team goals necessary to achieve the establish groups metrics while implementing / streamlining process improvement and cost reduction.
• Lead development of the team with skills to coach/develop Managers and commitment to communicate priorities and progress across the footprint.
• Manage multiple priorities/projects through personal involvement, accountability, and ownership of results.
• Work as a team member with, ISP/BB Engineering/Outside Plant Engineering, Operations, Assignment, PMO, Central Office, and other functional teams within the business to deliver results.
• Responsible to lead the organization through change as directed by Senior Leadership.
Required Experience & Knowledge
• BS degree in Business, Engineering or similar technical field
• 4 + years of management experience in a technology-based operations role experience with Leadership role, a combination of knowledge and or experience in business principals, telecommunications, telephony accounting, finance, negotiations, engineering, construction, internal and external customer service.
• Demonstrated ability to deliver project results within the established budget and timeframes.
• Establish strategic priorities for the team based on geographic uniqueness and targets.
• Financial Analysis – ability to determine lowest cost of ownership on various technical solutions.
• Demonstrate a strong analytical aptitude.
• Experience presenting to Senior Leadership and developing appropriate level of materials for wide range of audiences - executive, engineering, sales, marketing and finance, etc.
• Knowledgeable on Frontiers Architecture Standards and Engineering Guidelines.
• Demonstrated proficiency in company systems such as Infinium, Varasset, FROGs/GAP, DPI, SharePoint, etc.
• Strong working Knowledge of Outlook, Power Point, Microsoft Word, and Excel Show more details...
Plant Damage group consists of 1 Manager, 1 Mgmt... Specialist, 14 associates - Plant Damage team responsibilities include but are not limited to building Infinium records (projects) for engineering, construction, and OSP as they pertain to third party caused damages. Team focuses on updating plant records in multiple systems, creating billing packages for damages, submitting documents to SPB (Special Projects Billing) and CMR, our third-party vendor who assist with invoices for damage claims. Internally, Plant Damage works closely with SPB, Corporate Accounting, OPCEN, Local/Construction Managers, field tech’s, and local engineers across the footprint.
Cut Section group consists of 7 Managers, 20 Mgmt employees (with various job titles), 64 associates – Cut Section responsibilities include but not limited to: building records for engineering/construction project builds into various Frontier systems, service qualification associated to the plant records, in addition to our groups project managers for FTTH prebuild, OFS management , the cut section is primarily responsible for open for sale of FTTH build addresses.
Duties & Responsibilities in this position
• Establish annual team goals necessary to achieve the establish groups metrics while implementing / streamlining process improvement and cost reduction.
• Lead development of the team with skills to coach/develop Managers and commitment to communicate priorities and progress across the footprint.
• Manage multiple priorities/projects through personal involvement, accountability, and ownership of results.
• Work as a team member with, ISP/BB Engineering/Outside Plant Engineering, Operations, Assignment, PMO, Central Office, and other functional teams within the business to deliver results.
• Responsible to lead the organization through change as directed by Senior Leadership.
Required Experience & Knowledge
• BS degree in Business, Engineering or similar technical field
• 4 + years of management experience in a technology-based operations role experience with Leadership role, a combination of knowledge and or experience in business principals, telecommunications, telephony accounting, finance, negotiations, engineering, construction, internal and external customer service.
• Demonstrated ability to deliver project results within the established budget and timeframes.
• Establish strategic priorities for the team based on geographic uniqueness and targets.
• Financial Analysis – ability to determine lowest cost of ownership on various technical solutions.
• Demonstrate a strong analytical aptitude.
• Experience presenting to Senior Leadership and developing appropriate level of materials for wide range of audiences - executive, engineering, sales, marketing and finance, etc.
• Knowledgeable on Frontiers Architecture Standards and Engineering Guidelines.
• Demonstrated proficiency in company systems such as Infinium, Varasset, FROGs/GAP, DPI, SharePoint, etc.
• Strong working Knowledge of Outlook, Power Point, Microsoft Word, and Excel Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
Salary Range:
Manager, Product CX Journey Lead - Identity and Onboarding...
Role Overview
Reporting to the Director of Product Customer Experience, The Customer Experience Journey Lead for Identity and Onboarding is responsible for ensuring the successful delivery of the identified & prioritized initiatives within the Journey to transform the Frontier Communications customer experience. This role requires the ability to partner across all Frontier
Salary Range:
Manager, Product CX Journey Lead - Identity and Onboarding...
Role Overview
Reporting to the Director of Product Customer Experience, The Customer Experience Journey Lead for Identity and Onboarding is responsible for ensuring the successful delivery of the identified & prioritized initiatives within the Journey to transform the Frontier Communications customer experience. This role requires the ability to partner across all Frontier work streams as well as functional CX leads, ensuring alignment and successful delivery of the key CX initiatives on time and on budget.
You will be comfortable in an "all hands on deck" environment, loves solving problems, and can thrive in a fast-paced culture. This role is all about bringing DELIGHT to our customers!
Requirements
• An experience wizard. You know what makes a successful brand and experience, that has meaningful relationships with consumers. You understand how to build compelling experiences that communicate on human terms
• An independent thinker. You like working without someone looking over your shoulder. You are comfortable sharing your opinion and proposing new ideas and processes
• You are an open-communicator. You do well sharing ideas with other team members and providing insights in a clear, helpful way
• You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome and share it with the world
• You understand the impact of a highly-satisfied, excited user base; you are passionate about designing the best experience possible for them
Skills
• Strategic thinking and foresight
• Interpersonal, networking and influencing skills
• Problem-solving and analytical skills
• Ability to understand business objectives and align CX accordingly
• Working backwards to lead the end-user experience
• Data-driven mindset and an aptitude for technology
Responsibilities
• Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from post purchase through the customer’s first 90 days.
• Liaise with internal teams such as marketing, sales, product development, account management, billing, finance, UX etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged
• Regular communication with internal stakeholders such as customer service executives and other customer-facing teams to identify gaps and opportunities, if any in the brand experience
• Raising red flags wherever the business process – billing, installation or anything pre or post sales – needs correction to ensure the customer has a seamless experience with the company
• Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
• Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered – help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
• Work with the technology teams to ensure a seamless brand and buying experience with the technology- be it the brand website or a self-service app
• Develop innovative, immersive and fun experiences from concept to prototyping and through to deployment
• Work across mobile, web, and other digital touch points to deliver a seamless and integrated experience for our customers
Experience
• Qualified candidates should have at least 2 years of experience including experience with requirements and design, managing engineering cycles, interaction design, user research, and usability testing
• Experience in a high volume, fast paced Agile software development environment
• Demonstrated ability to work confidently with Program Management, Development, Product Planning, Brand, Marketing and Usability
• Excellent communication, presentation and organizational skills
• Possess ability to think conceptually about design and information architecture
• Understand the array of technical constraints, user goals and business requirements that shape current and future products
• Excellent written and verbal communications skills
• Strong organizational skills and an attention to detail
Education
• Bachelor’s degree or equivalent
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Show more details...
Manager, Product CX Journey Lead - Identity and Onboarding...
Role Overview
Reporting to the Director of Product Customer Experience, The Customer Experience Journey Lead for Identity and Onboarding is responsible for ensuring the successful delivery of the identified & prioritized initiatives within the Journey to transform the Frontier Communications customer experience. This role requires the ability to partner across all Frontier work streams as well as functional CX leads, ensuring alignment and successful delivery of the key CX initiatives on time and on budget.
You will be comfortable in an "all hands on deck" environment, loves solving problems, and can thrive in a fast-paced culture. This role is all about bringing DELIGHT to our customers!
Requirements
• An experience wizard. You know what makes a successful brand and experience, that has meaningful relationships with consumers. You understand how to build compelling experiences that communicate on human terms
• An independent thinker. You like working without someone looking over your shoulder. You are comfortable sharing your opinion and proposing new ideas and processes
• You are an open-communicator. You do well sharing ideas with other team members and providing insights in a clear, helpful way
• You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome and share it with the world
• You understand the impact of a highly-satisfied, excited user base; you are passionate about designing the best experience possible for them
Skills
• Strategic thinking and foresight
• Interpersonal, networking and influencing skills
• Problem-solving and analytical skills
• Ability to understand business objectives and align CX accordingly
• Working backwards to lead the end-user experience
• Data-driven mindset and an aptitude for technology
Responsibilities
• Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from post purchase through the customer’s first 90 days.
• Liaise with internal teams such as marketing, sales, product development, account management, billing, finance, UX etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged
• Regular communication with internal stakeholders such as customer service executives and other customer-facing teams to identify gaps and opportunities, if any in the brand experience
• Raising red flags wherever the business process – billing, installation or anything pre or post sales – needs correction to ensure the customer has a seamless experience with the company
• Ensuring the CX strategies are aligned to the larger marketing and business goals and outcomes
• Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered – help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters
• Work with the technology teams to ensure a seamless brand and buying experience with the technology- be it the brand website or a self-service app
• Develop innovative, immersive and fun experiences from concept to prototyping and through to deployment
• Work across mobile, web, and other digital touch points to deliver a seamless and integrated experience for our customers
Experience
• Qualified candidates should have at least 2 years of experience including experience with requirements and design, managing engineering cycles, interaction design, user research, and usability testing
• Experience in a high volume, fast paced Agile software development environment
• Demonstrated ability to work confidently with Program Management, Development, Product Planning, Brand, Marketing and Usability
• Excellent communication, presentation and organizational skills
• Possess ability to think conceptually about design and information architecture
• Understand the array of technical constraints, user goals and business requirements that shape current and future products
• Excellent written and verbal communications skills
• Strong organizational skills and an attention to detail
Education
• Bachelor’s degree or equivalent
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Show more details...
via Monster
posted_at: 3 days agoschedule_type: Full-time
The Director, Commercial Demand Generation is responsible for the oversight, management, and success of the demand generation, operations, and analytics within Frontier’s Commercial business unit. This role will drive the strategic vision of all efforts tied to conversion and ensure tactical performance meets industry standards. In conjunction with lead generation, the Director will be... responsible for ensuring alignment and cohesion with the
The Director, Commercial Demand Generation is responsible for the oversight, management, and success of the demand generation, operations, and analytics within Frontier’s Commercial business unit. This role will drive the strategic vision of all efforts tied to conversion and ensure tactical performance meets industry standards. In conjunction with lead generation, the Director will be... responsible for ensuring alignment and cohesion with the Frontier Commercial sales force to maximize impact in the B2B market.
This role will work with the VP of Commercial Marketing to develop 1-year and 3-year strategic plans that align with the company’s product and market goals as well as oversee the execution and evolution of those plans. Under their leadership, the Demand Generation team will ensure optimum conversion rates across the marketing and sales funnel, maintain and improve the MarTech stack, and deliver statistical forecast models and market segmentation to senior leadership and key stakeholders.
Roles and Responsibilities
• Work with the VP of Commercial Marketing to develop 1-year and 3-year strategic plans that prioritize initiatives and structure work across the team
• Provide the VP of Commercial Marketing with ad hoc analyses and other operational support as needed.
• Oversee analytics of customer attributes and actions to perform customer segmentation; develop a strategy to effectively market to the existing base using that customer segmentation
• Advise on strategy for any actions impacting existing or potential customers, including retention, migrations, or competitive takedowns.
• Demand Generation Team
• Lead the team in providing senior leadership with analytical support, planning, and recommendations regarding capital allocation, marketing focus, and best practices.
• Work with direct reports to establish and guide their KPI achievement
• Assist with the overall professional development of team members, helping them grow knowledge, skills, and ability to add value across the organization.
• Continually guide, challenge and redirect the team, encouraging deep thinking new ideas, and creative problem-solving.
• Empower the teams’ education to maximize their expertise in their fields to keep Frontier at the forefront of marketing best practices
• Website Optimization and Performance
• Develop a strategic roadmap of the website alongside the Director of Digital Marketing Strategy
• Ensure website SEO optimization to maximize page rank and presence of primary search engines
• Oversee website content to maximize engagement, education, and conversion
• Establish and manage the success metrics of the Commercial website through its impact on the bottom line.
• Paid Media and SEM
• Provide insights on future growth and ROI strategy through historical business analysis and forecasting of marketing and customer trends.
• Develop and evolve a yearly digital media strategy
• Oversee the ROI and success evergreen paid media to the website
• Coordinate with Frontier Business on overlapping keywords and delineation of terms to ensure success.
• Manage and approve budget allocated to SEM, display, and other evergreen paid media accordingly
• Marketing Automation, Operations, and Analytics
• Establish and evolve MarTech stack roadmap to meet, maintain, and ultimately exceed industry-standard capabilities
• Oversee the management of MarTech stack including but not limited to Marketo, Tableau, chat systems, and representation of marketing needs in Salesforce.
• Maintain daily management dashboard and reporting
• Segmentation and Forecasting
• Develop statistical forecasts to identify trends and future performance via R, Python, MySQL, etc.
• Generate and leverage ROI models for profitability analysis
• Provide recommendations based on forecasts, industry trends, and market movement
• Own market segmentation and audience profiling for marketing and sales initiatives
• Lead Management Process
• Build and maintain an industry-leading lead development team
• Coordinate and establish career funnel for Lead Development Reps into future Account Executive positions
• Oversee lead development process, handover, and success for both inbound and outbound activities to achieve targeted success in pipeline generation and conversion rate.
• Collaboration with Field Sales, Wholesale, and CPE
• Maintain consistent dialogue and coordination with Commercial Field Sales, Wholesale, and CPE leadership and management.
• Align lead generation and marketing efforts with sales targets and strategic focus
• Establish and maintain relationship with Frontier Business to ensure market segment and web presence alignment for a proper and successful customer journey.
Qualifications and Job Experience
• 10+ years B2B marketing experience; Telecommunication experience preferred
• 10+ years of analytics, insights, and reporting to senior leadership
• 7+ years managing demand generation team
• 7+ years of product marketing experience; Cloud, VoIP, and wireline experience preferred
• 7+ years developing and executing 3-year roadmaps, supported through annual milestones and biannual cycles
• 5+ years of marketing automation and operations experience
• 5+ years managing the quota-carrying lead development team
• Historical achievement of building and managing industry-leading marketing teams from the ground up
• Proven ability to maintain inter-departmental relationships and develop a cooperative environment between teams and organizations
• Consistent track record executing business process improvements
• Strong leadership experience with demonstrated success coaching, mentoring and growing a highly intelligent team of technical and analytical talent.
• Experience developing plans for attacking complex problems and executing high-level initiatives
• Strong financial and business acumen with the ability to identify and evaluate opportunities
• Bachelor’s Degree required
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Show more details...
This role will work with the VP of Commercial Marketing to develop 1-year and 3-year strategic plans that align with the company’s product and market goals as well as oversee the execution and evolution of those plans. Under their leadership, the Demand Generation team will ensure optimum conversion rates across the marketing and sales funnel, maintain and improve the MarTech stack, and deliver statistical forecast models and market segmentation to senior leadership and key stakeholders.
Roles and Responsibilities
• Work with the VP of Commercial Marketing to develop 1-year and 3-year strategic plans that prioritize initiatives and structure work across the team
• Provide the VP of Commercial Marketing with ad hoc analyses and other operational support as needed.
• Oversee analytics of customer attributes and actions to perform customer segmentation; develop a strategy to effectively market to the existing base using that customer segmentation
• Advise on strategy for any actions impacting existing or potential customers, including retention, migrations, or competitive takedowns.
• Demand Generation Team
• Lead the team in providing senior leadership with analytical support, planning, and recommendations regarding capital allocation, marketing focus, and best practices.
• Work with direct reports to establish and guide their KPI achievement
• Assist with the overall professional development of team members, helping them grow knowledge, skills, and ability to add value across the organization.
• Continually guide, challenge and redirect the team, encouraging deep thinking new ideas, and creative problem-solving.
• Empower the teams’ education to maximize their expertise in their fields to keep Frontier at the forefront of marketing best practices
• Website Optimization and Performance
• Develop a strategic roadmap of the website alongside the Director of Digital Marketing Strategy
• Ensure website SEO optimization to maximize page rank and presence of primary search engines
• Oversee website content to maximize engagement, education, and conversion
• Establish and manage the success metrics of the Commercial website through its impact on the bottom line.
• Paid Media and SEM
• Provide insights on future growth and ROI strategy through historical business analysis and forecasting of marketing and customer trends.
• Develop and evolve a yearly digital media strategy
• Oversee the ROI and success evergreen paid media to the website
• Coordinate with Frontier Business on overlapping keywords and delineation of terms to ensure success.
• Manage and approve budget allocated to SEM, display, and other evergreen paid media accordingly
• Marketing Automation, Operations, and Analytics
• Establish and evolve MarTech stack roadmap to meet, maintain, and ultimately exceed industry-standard capabilities
• Oversee the management of MarTech stack including but not limited to Marketo, Tableau, chat systems, and representation of marketing needs in Salesforce.
• Maintain daily management dashboard and reporting
• Segmentation and Forecasting
• Develop statistical forecasts to identify trends and future performance via R, Python, MySQL, etc.
• Generate and leverage ROI models for profitability analysis
• Provide recommendations based on forecasts, industry trends, and market movement
• Own market segmentation and audience profiling for marketing and sales initiatives
• Lead Management Process
• Build and maintain an industry-leading lead development team
• Coordinate and establish career funnel for Lead Development Reps into future Account Executive positions
• Oversee lead development process, handover, and success for both inbound and outbound activities to achieve targeted success in pipeline generation and conversion rate.
• Collaboration with Field Sales, Wholesale, and CPE
• Maintain consistent dialogue and coordination with Commercial Field Sales, Wholesale, and CPE leadership and management.
• Align lead generation and marketing efforts with sales targets and strategic focus
• Establish and maintain relationship with Frontier Business to ensure market segment and web presence alignment for a proper and successful customer journey.
Qualifications and Job Experience
• 10+ years B2B marketing experience; Telecommunication experience preferred
• 10+ years of analytics, insights, and reporting to senior leadership
• 7+ years managing demand generation team
• 7+ years of product marketing experience; Cloud, VoIP, and wireline experience preferred
• 7+ years developing and executing 3-year roadmaps, supported through annual milestones and biannual cycles
• 5+ years of marketing automation and operations experience
• 5+ years managing the quota-carrying lead development team
• Historical achievement of building and managing industry-leading marketing teams from the ground up
• Proven ability to maintain inter-departmental relationships and develop a cooperative environment between teams and organizations
• Consistent track record executing business process improvements
• Strong leadership experience with demonstrated success coaching, mentoring and growing a highly intelligent team of technical and analytical talent.
• Experience developing plans for attacking complex problems and executing high-level initiatives
• Strong financial and business acumen with the ability to identify and evaluate opportunities
• Bachelor’s Degree required
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-timework_from_home: 1
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
Job Title: Network Operations Specialist III...
About this role:
The Automation Network Architect is responsible for the design and architecture
When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica
Job Title: Network Operations Specialist III...
About this role:
The Automation Network Architect is responsible for the design and architecture of AWS Cloud, IBM Netcool Tivoli Suite and Automation. This position is responsible for developing automation for network elements to improve operation efficiency, stability and deployment timelines.
The Frontier network consists of varying devices and technologies. The position will design and develop automation standards for deploying and configuring the Netcool/Resolve and AWS Cloud infrastructure and their supporting components.
Responsibilities:
• Experience with designing and implementing automation and triggers within enterprise-level monitoring systems.
• Experience in the installation, configuration and troubleshooting of Network Monitoring systems, preferably IBM Netcool NOI, Resolve and AWS Cloud.
• Work with process owners and business analysts to understand the challenges that face NOCs with their handling of Network and application incidents that are derived from monitoring. Recommends viable solutions for improving the effectiveness of the platform.
• Provides input to business peers to enhance Netcool customer monitoring.
• Provides and contributes solution designs to support projects and enhancements including but not limited to equipment onboarding, MIB structure implementation, probe configuration and metric analytics.
• Performs the software development lifecycle including maintenance of Netcool modules
• Participate in a rotating on-call schedule to ensure 24x7 support of the Netcool environment.
What you’ll need:
Required:
• 3+ years Software Development experience.
• 3+ years coding experience.
• Netcool and Resolve experience.
• Backend experience.
Preferred:
• Competency with tools, dashboards, filters and views development for network monitoring.
• Managing AWS cloud strategy and associated applications.
• Experience with Unix Operating Systems such as Linux, Python, Unix Shell Scripting and Perl.
• Background in fault management.
• Excellent oral and written communication.
• Proficient time management.
Desired:
• Experience supporting users
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
RSRFTR Show more details...
Job Title: Network Operations Specialist III...
About this role:
The Automation Network Architect is responsible for the design and architecture of AWS Cloud, IBM Netcool Tivoli Suite and Automation. This position is responsible for developing automation for network elements to improve operation efficiency, stability and deployment timelines.
The Frontier network consists of varying devices and technologies. The position will design and develop automation standards for deploying and configuring the Netcool/Resolve and AWS Cloud infrastructure and their supporting components.
Responsibilities:
• Experience with designing and implementing automation and triggers within enterprise-level monitoring systems.
• Experience in the installation, configuration and troubleshooting of Network Monitoring systems, preferably IBM Netcool NOI, Resolve and AWS Cloud.
• Work with process owners and business analysts to understand the challenges that face NOCs with their handling of Network and application incidents that are derived from monitoring. Recommends viable solutions for improving the effectiveness of the platform.
• Provides input to business peers to enhance Netcool customer monitoring.
• Provides and contributes solution designs to support projects and enhancements including but not limited to equipment onboarding, MIB structure implementation, probe configuration and metric analytics.
• Performs the software development lifecycle including maintenance of Netcool modules
• Participate in a rotating on-call schedule to ensure 24x7 support of the Netcool environment.
What you’ll need:
Required:
• 3+ years Software Development experience.
• 3+ years coding experience.
• Netcool and Resolve experience.
• Backend experience.
Preferred:
• Competency with tools, dashboards, filters and views development for network monitoring.
• Managing AWS cloud strategy and associated applications.
• Experience with Unix Operating Systems such as Linux, Python, Unix Shell Scripting and Perl.
• Background in fault management.
• Excellent oral and written communication.
• Proficient time management.
Desired:
• Experience supporting users
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
RSRFTR Show more details...
via Monster
posted_at: 3 days agoschedule_type: Full-time
The Contact Center Digital Transformation and Innovation team is responsible for setting the vision, strategy, and road map to deliver best-in-class, digital-first experiences for Frontier Customers across different digital channels. To achieve our objectives, the leader of this team will work to establish and/or reinforce a customer-first/human centered design approach that puts our customers at... the center everything that Frontier does as well
The Contact Center Digital Transformation and Innovation team is responsible for setting the vision, strategy, and road map to deliver best-in-class, digital-first experiences for Frontier Customers across different digital channels. To achieve our objectives, the leader of this team will work to establish and/or reinforce a customer-first/human centered design approach that puts our customers at... the center everything that Frontier does as well as leverage agile operating models to accelerate development progress to drive innovation. The team’s mission is to build innovative digital experiences that allow customers stay connected and help them manage their services in a digitally, wherever they are!
The VP, Head of Digital Contact Channels will drive the expansion of our digital footprint to deepen digital engagement in existing and new channels, resulting in a significant shift of volume from our voice and assisted support channels. A successful candidate will be a strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting-edge technology.
Primary Duties and Responsibilities:
• Work closely with consumer and IT teams to design technology solutions to expand our digital footprint.
• Deliver digital solutions that reduce cost to serve, while improving the customer experience and delivering NPS improvement
• Responsible for defining digital channel business processes and requirements
• Proficient storyteller. Have the ability to compose a story backed by research and data, to convey the product vision.
• Manage the product backlog and prioritization of features, taking into account varying priorities across multiple lines of business.
• Manage Agile Scrum teams to implement the build of a best-in-class digital experience.
• When introducing new customer touch points and experiences to Frontier customers, partner closely with Marketing and PR teams to ensure the experience is positioned appropriately and conveys the value proposition to the customer.
• Define product KPIs. Monitor, analyze and communicate performance of feature releases. Build dashboard to track KPIs and share with stakeholders on an on-going basis.
• Maintain domain architecture and road maps and its alignment with technology road map.
• Interface with Legal, Compliance, Risk, and ensure strategies and execution for the set of features under their control are delivered flawlessly and meet key compliance, risk, and control need to protect both our business and customer interests.
Qualifications:
• 5 to 7 years Management, Product Ownership, Release Management experience.
• 5 to 7 years of hands-on digital solution development experience
• Demonstrated ability to solve problems, determine appropriate actions and complete projects with little direction.
• Ability to meet tight deadlines and thrive in a multi-project environment, while ensuring production systems are up and performing well.
• Experience in agile development processes.
• Excellent verbal and written communication skills
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Show more details...
The VP, Head of Digital Contact Channels will drive the expansion of our digital footprint to deepen digital engagement in existing and new channels, resulting in a significant shift of volume from our voice and assisted support channels. A successful candidate will be a strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting-edge technology.
Primary Duties and Responsibilities:
• Work closely with consumer and IT teams to design technology solutions to expand our digital footprint.
• Deliver digital solutions that reduce cost to serve, while improving the customer experience and delivering NPS improvement
• Responsible for defining digital channel business processes and requirements
• Proficient storyteller. Have the ability to compose a story backed by research and data, to convey the product vision.
• Manage the product backlog and prioritization of features, taking into account varying priorities across multiple lines of business.
• Manage Agile Scrum teams to implement the build of a best-in-class digital experience.
• When introducing new customer touch points and experiences to Frontier customers, partner closely with Marketing and PR teams to ensure the experience is positioned appropriately and conveys the value proposition to the customer.
• Define product KPIs. Monitor, analyze and communicate performance of feature releases. Build dashboard to track KPIs and share with stakeholders on an on-going basis.
• Maintain domain architecture and road maps and its alignment with technology road map.
• Interface with Legal, Compliance, Risk, and ensure strategies and execution for the set of features under their control are delivered flawlessly and meet key compliance, risk, and control need to protect both our business and customer interests.
Qualifications:
• 5 to 7 years Management, Product Ownership, Release Management experience.
• 5 to 7 years of hands-on digital solution development experience
• Demonstrated ability to solve problems, determine appropriate actions and complete projects with little direction.
• Ability to meet tight deadlines and thrive in a multi-project environment, while ensuring production systems are up and performing well.
• Experience in agile development processes.
• Excellent verbal and written communication skills
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Show more details...
via Salary.com
posted_at: 4 days agoschedule_type: Full-time
Job Title: Communications Tech
MAJOR RESPONSIBILITIES FOR WHICH THIS POSITION IS ACCOUNTABLE...
Installs, maintains and/or repairs network facilities, and associated apparatus from the station equipment to the line card; performs other related duties.
Duties include, but are not limited to, the following:
• Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services.
•
Job Title: Communications Tech
MAJOR RESPONSIBILITIES FOR WHICH THIS POSITION IS ACCOUNTABLE...
Installs, maintains and/or repairs network facilities, and associated apparatus from the station equipment to the line card; performs other related duties.
Duties include, but are not limited to, the following:
• Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services.
• Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire.
• Effects repairs and restores service outages. Performs cable pair recovery activity.
• Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow-up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment.
• May be required to perform additional duties and tasks as required by the Company.
BASIC QUALIFICATIONS:
• Ability to work in confined areas.
• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc.
• Ability to climb poles/ladders.
• Ability to lift, carry, set-up, climb and take down ladders.
• Ability to communicate naturally and pleasantly over the telephone and/or in person.
• Ability to work under pressure in stressful conditions.
• Requires alertness and attention to detail.
• A valid driver’s license. Able to meet the medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours.
• Able to read and interpret architectural, electrical wiring diagrams.
• Able to operate test equipment such as VOMs, test sets, etc.
• Indoor-outdoor work. Exposed to adverse weather conditions, dust, noise, dirt, heat, poor lighting, fumes, etc.
• Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc.
• May be exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. May work with molten lead and wax.
• Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours. Subject to scheduled and/or unscheduled overtime and call out.
• May be required to have experience in one or a combination of: Equipment Technician, Special Services Technician, Telecommunications Technician, T&P Technician, Cable Splicer, Systems Technician, Network Maintainer, I&R Technician, Cable Technician.
• Must possess the ability to perceive difference in colors.
• Must possess the ability to distinguish audible tones/levels.
TRAINING:
• Successful completion of an advanced electronics concepts course from an accredited or recognized educational institution.
EDUCATION:
• Desire a degree in electronics technology, to include successful completion of digital logic, electronic communications, and microprocessor fundamentals from an accredited or recognized educational institution Show more details...
MAJOR RESPONSIBILITIES FOR WHICH THIS POSITION IS ACCOUNTABLE...
Installs, maintains and/or repairs network facilities, and associated apparatus from the station equipment to the line card; performs other related duties.
Duties include, but are not limited to, the following:
• Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data, and ancillary equipment and network services.
• Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire.
• Effects repairs and restores service outages. Performs cable pair recovery activity.
• Interfaces with customer to further analyze installation and repair issues. Responds to inquiries and provides follow-up.
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• Operates standard and aerial lift vehicles and manual, hydraulic, pneumatic, electric, electronic, gasoline, propane and power actuated tools and equipment.
• May be required to perform additional duties and tasks as required by the Company.
BASIC QUALIFICATIONS:
• Ability to work in confined areas.
• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, generators, manhole/pullbox covers, etc.
• Ability to climb poles/ladders.
• Ability to lift, carry, set-up, climb and take down ladders.
• Ability to communicate naturally and pleasantly over the telephone and/or in person.
• Ability to work under pressure in stressful conditions.
• Requires alertness and attention to detail.
• A valid driver’s license. Able to meet the medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours.
• Able to read and interpret architectural, electrical wiring diagrams.
• Able to operate test equipment such as VOMs, test sets, etc.
• Indoor-outdoor work. Exposed to adverse weather conditions, dust, noise, dirt, heat, poor lighting, fumes, etc.
• Works in buildings being constructed/renovated, manholes, rough terrain, traffic, aerial lifts, platforms, etc.
• May be exposed to high voltage electrical power lines, explosive and/or flammable liquids and gases, oxygen deficiency, carbon monoxide, lead toxicity and asbestos materials. May work with molten lead and wax.
• Scheduled work tours may be weekday, weekend and holiday, including day, evening and night hours. Subject to scheduled and/or unscheduled overtime and call out.
• May be required to have experience in one or a combination of: Equipment Technician, Special Services Technician, Telecommunications Technician, T&P Technician, Cable Splicer, Systems Technician, Network Maintainer, I&R Technician, Cable Technician.
• Must possess the ability to perceive difference in colors.
• Must possess the ability to distinguish audible tones/levels.
TRAINING:
• Successful completion of an advanced electronics concepts course from an accredited or recognized educational institution.
EDUCATION:
• Desire a degree in electronics technology, to include successful completion of digital logic, electronic communications, and microprocessor fundamentals from an accredited or recognized educational institution Show more details...
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