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Most recent job postings at GitLab
via Glassdoor
posted_at: 1 month agoschedule_type: Full-time
Job Description
Backend Engineers at GitLab work on our product. This includes both the open source version of GitLab, the enterprise editions, and the GitLab.com service as well. They work with peers on teams dedicated to areas of the product...
Skills required:
• Experience in a peak performance organization, preferably a tech startup
• Experience with the GitLab product as a user or contributor
• Product company experience
• Experience
Job Description
Backend Engineers at GitLab work on our product. This includes both the open source version of GitLab, the enterprise editions, and the GitLab.com service as well. They work with peers on teams dedicated to areas of the product...
Skills required:
• Experience in a peak performance organization, preferably a tech startup
• Experience with the GitLab product as a user or contributor
• Product company experience
• Experience working with a remote team
• Enterprise software company experience
• Developer platform/tool industry experience
• Experience working with a global or otherwise multicultural team
• Computer science education or equivalent experience
• Passionate about/experienced with open source and developer tools
Roles & Responsibilities::
• Develop features and improvements to the GitLab product in a secure, well-tested, and performant way
• Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment
• Advocate for improvements to product quality, security, and performance
• Solve technical problems of moderate scope and complexity.
• Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
• Recognize impediments to our efficiency as a team ("technical debt"), propose and implement solutions
• Represent GitLab and its values in public communication around specific projects and community contributions.
• Confidently ship small features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
Qualifications:
• BSC / BA in Computer Science, Engineering or a related field
To apply for this position, please upload your resume at :
DevOpsSchool.com/Cv
We prefer to select professionals those who are Certified in their domain from "Official Certification company's" like RedHat, Chef Software Inc, Puppet, Docker, Google, Amazon Inc. etc. or authorized training partners like scmGalaxy Inc. DevOpsCertification.co etc Show more details...
Backend Engineers at GitLab work on our product. This includes both the open source version of GitLab, the enterprise editions, and the GitLab.com service as well. They work with peers on teams dedicated to areas of the product...
Skills required:
• Experience in a peak performance organization, preferably a tech startup
• Experience with the GitLab product as a user or contributor
• Product company experience
• Experience working with a remote team
• Enterprise software company experience
• Developer platform/tool industry experience
• Experience working with a global or otherwise multicultural team
• Computer science education or equivalent experience
• Passionate about/experienced with open source and developer tools
Roles & Responsibilities::
• Develop features and improvements to the GitLab product in a secure, well-tested, and performant way
• Collaborate with Product Management and other stakeholders within Engineering (Frontend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment
• Advocate for improvements to product quality, security, and performance
• Solve technical problems of moderate scope and complexity.
• Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
• Recognize impediments to our efficiency as a team ("technical debt"), propose and implement solutions
• Represent GitLab and its values in public communication around specific projects and community contributions.
• Confidently ship small features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
Qualifications:
• BSC / BA in Computer Science, Engineering or a related field
To apply for this position, please upload your resume at :
DevOpsSchool.com/Cv
We prefer to select professionals those who are Certified in their domain from "Official Certification company's" like RedHat, Chef Software Inc, Puppet, Docker, Google, Amazon Inc. etc. or authorized training partners like scmGalaxy Inc. DevOpsCertification.co etc Show more details...
via Nexxt
posted_at: 4 days agoschedule_type: Full-time
Sales Development Representative (AMER)
at GitLab...
Remote, North America
The GitLab DevSecOps platform (~~~/) empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies (~~~/) with 2,000+ team members and values (~~~/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (~~~) .
This position is 100% remote,
Sales Development Representative (AMER)
at GitLab...
Remote, North America
The GitLab DevSecOps platform (~~~/) empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies (~~~/) with 2,000+ team members and values (~~~/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (~~~) .
This position is 100% remote, based in North America.
GitLab is looking for an enthusiastic and strategic Sales Development Representative (SDR), to join our growing Revenue Marketing team. As a SDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise accounts working in conjunction with the Field and Digital Marketing teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value. You will be responsible for generating qualified meetings and pipeline for GitLab's Sales organization.
Don't have a ton of knowledge about GitLab yet? Don't worry. We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.
What you'll do in this role
• Effectively manage inbound lead flow as well as executing outbound prospecting initiative
• Conduct high-level discovery conversations in target accounts
• Meet or exceed SDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all leads in your assigned territory using ~~~
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Sales Development Manager
• Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events
• Attend field marketing events to engage with participants identify opportunities, and to schedule meetings
• Act as a mentor for new SDR hires in helping them navigate their key accounts
• Work in collaboration with Digital Marketing to develop targeted marketing tactics against your assigned target accounts
• We're a diverse team and we're looking for you to bring your own unique flavor to the SDR role!
We're looking for
• Someone excited by the prospect of working cross-functionally with sales and different marketing departments. You'll have exposure to different departments like Sales, Marketing, Finance, Recruiting, Enablement, Engineering, etc. which will help you determine your career path at GitLab.
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• A self-starter with a track record of successful, credible achievements
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab's journey
• Proficient in using Salesforce and LinkedIn
• 2+ years work experience in a professional environment
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Outbound prospecting experience is a plus
• Globally we require excellent written and spoken English which is our company language
• Ability to use GitLab
• A shared interest in our values (~~~/) , and working in accordance with those values
Also, we know it's tough, but please try to avoid the ??confidence gap?.?? You don't have to match all the listed requirements exactly to be considered for this role.
Hiring Process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page (~~~) . Additional details about our process can be found on our hiring page (~~~) .
• Selected candidates will be invited to schedule a screening call (~~~) with one of our Global Recruiters
• Next, candidates will be invited to schedule a first interview with two BDR Managers for the region they have applied for
• Candidates will then be invited to schedule an interview with a regional leader
• Successful candidates will subsequently be made an offer via phone or video
The base salary range for this role's listed level is currently $40,400 - $74,900 for Colorado residents and $45,200 - $45,200 for New York and New Jersey residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits (~~~) and equity (~~~) . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Remote-Americas
The base salary range for this role's listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Colorado/Washington pay range
$40,400-$74,900 USD
California/New York/New Jersey pay range
$45,200-$79,800 USD
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. (~~~/) Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy (~~~) and EEO is the Law (~~~) . If you have a disability or special need that requires accommodation (~~~) , please let us know during the recruiting process (~~~) Show more details...
at GitLab...
Remote, North America
The GitLab DevSecOps platform (~~~/) empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies (~~~/) with 2,000+ team members and values (~~~/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (~~~) .
This position is 100% remote, based in North America.
GitLab is looking for an enthusiastic and strategic Sales Development Representative (SDR), to join our growing Revenue Marketing team. As a SDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise accounts working in conjunction with the Field and Digital Marketing teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value. You will be responsible for generating qualified meetings and pipeline for GitLab's Sales organization.
Don't have a ton of knowledge about GitLab yet? Don't worry. We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.
What you'll do in this role
• Effectively manage inbound lead flow as well as executing outbound prospecting initiative
• Conduct high-level discovery conversations in target accounts
• Meet or exceed SDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all leads in your assigned territory using ~~~
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Sales Development Manager
• Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events
• Attend field marketing events to engage with participants identify opportunities, and to schedule meetings
• Act as a mentor for new SDR hires in helping them navigate their key accounts
• Work in collaboration with Digital Marketing to develop targeted marketing tactics against your assigned target accounts
• We're a diverse team and we're looking for you to bring your own unique flavor to the SDR role!
We're looking for
• Someone excited by the prospect of working cross-functionally with sales and different marketing departments. You'll have exposure to different departments like Sales, Marketing, Finance, Recruiting, Enablement, Engineering, etc. which will help you determine your career path at GitLab.
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• A self-starter with a track record of successful, credible achievements
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab's journey
• Proficient in using Salesforce and LinkedIn
• 2+ years work experience in a professional environment
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Outbound prospecting experience is a plus
• Globally we require excellent written and spoken English which is our company language
• Ability to use GitLab
• A shared interest in our values (~~~/) , and working in accordance with those values
Also, we know it's tough, but please try to avoid the ??confidence gap?.?? You don't have to match all the listed requirements exactly to be considered for this role.
Hiring Process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page (~~~) . Additional details about our process can be found on our hiring page (~~~) .
• Selected candidates will be invited to schedule a screening call (~~~) with one of our Global Recruiters
• Next, candidates will be invited to schedule a first interview with two BDR Managers for the region they have applied for
• Candidates will then be invited to schedule an interview with a regional leader
• Successful candidates will subsequently be made an offer via phone or video
The base salary range for this role's listed level is currently $40,400 - $74,900 for Colorado residents and $45,200 - $45,200 for New York and New Jersey residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits (~~~) and equity (~~~) . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Remote-Americas
The base salary range for this role's listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Colorado/Washington pay range
$40,400-$74,900 USD
California/New York/New Jersey pay range
$45,200-$79,800 USD
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. (~~~/) Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy (~~~) and EEO is the Law (~~~) . If you have a disability or special need that requires accommodation (~~~) , please let us know during the recruiting process (~~~) Show more details...
via Nexxt
posted_at: 4 days agoschedule_type: Full-time
Business Development Representative (AMER)
at GitLab...
Remote, North America
The GitLab DevSecOps platform (~~~/) empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies (~~~/) with 2,000+ team members and values (~~~/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (~~~) .
This position is 100%
Business Development Representative (AMER)
at GitLab...
Remote, North America
The GitLab DevSecOps platform (~~~/) empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies (~~~/) with 2,000+ team members and values (~~~/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (~~~) .
This position is 100% remote.
GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR), to join our growing Revenue Marketing team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value. You will be responsible for generating qualified meetings and pipeline for the GitLab's Sales organization. Our BDRs come from a diverse background many have worked closing roles previously or managed teams.
We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.
What you'll do in this role
• Effectively execute outbound prospecting initiatives
• Conduct high-level discovery conversations in target accounts
• Meet or exceed BDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all prospects in your assigned territory using ~~~
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Business Development Manager
• Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events
• Attend field marketing events to engage with participants identify opportunities, and to schedule meetings
• Act as a mentor for new BDR hires in helping them navigate their key accounts
• Work in collaboration with Digital Marketing to develop targeted marketing tactics against your assigned target accounts
• Actively partners with the Sales Team to strategically prospect in their respective territories.
We're looking for
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly and monthly KPIs
• A self-starter with a track record of successful, credible achievements
• You share our values, and work in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab's journey
• Proficient in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Globally we require excellent written and spoken English which is our company language
Hiring Process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page (~~~) . Additional details about our process can be found on our hiring page (~~~) .
• Selected candidates will be invited to schedule a screening call (~~~) with one of our Global Recruiters
• Next, candidates will be invited to schedule a first interview with two BDR Managers for the region they have applied for
• Candidates will then be invited to schedule an interview with a regional leader
• Successful candidates will subsequently be made an offer via phone or video
The base salary range for this role's listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Colorado/Washington pay range
$49,900-$88,200 USD
California/New York/New Jersey pay range
$49,900-$88,200 USD
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. (~~~/) Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy (~~~) and EEO is the Law (~~~) . If you have a disability or special need that requires accommodation (~~~) , please let us know during the recruiting process (~~~) Show more details...
at GitLab...
Remote, North America
The GitLab DevSecOps platform (~~~/) empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies (~~~/) with 2,000+ team members and values (~~~/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (~~~) .
This position is 100% remote.
GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR), to join our growing Revenue Marketing team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value. You will be responsible for generating qualified meetings and pipeline for the GitLab's Sales organization. Our BDRs come from a diverse background many have worked closing roles previously or managed teams.
We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.
What you'll do in this role
• Effectively execute outbound prospecting initiatives
• Conduct high-level discovery conversations in target accounts
• Meet or exceed BDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all prospects in your assigned territory using ~~~
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Business Development Manager
• Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events
• Attend field marketing events to engage with participants identify opportunities, and to schedule meetings
• Act as a mentor for new BDR hires in helping them navigate their key accounts
• Work in collaboration with Digital Marketing to develop targeted marketing tactics against your assigned target accounts
• Actively partners with the Sales Team to strategically prospect in their respective territories.
We're looking for
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Meet or exceed daily, weekly and monthly KPIs
• A self-starter with a track record of successful, credible achievements
• You share our values, and work in accordance with those values
• Knowledge of business process, roles, and organizational structure
• Determined personality with a desire to grow and win
• Passionate about being a part of GitLab's journey
• Proficient in using Salesforce and LinkedIn Sales Navigator
• Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
• Globally we require excellent written and spoken English which is our company language
Hiring Process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page (~~~) . Additional details about our process can be found on our hiring page (~~~) .
• Selected candidates will be invited to schedule a screening call (~~~) with one of our Global Recruiters
• Next, candidates will be invited to schedule a first interview with two BDR Managers for the region they have applied for
• Candidates will then be invited to schedule an interview with a regional leader
• Successful candidates will subsequently be made an offer via phone or video
The base salary range for this role's listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Colorado/Washington pay range
$49,900-$88,200 USD
California/New York/New Jersey pay range
$49,900-$88,200 USD
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. (~~~/) Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy (~~~) and EEO is the Law (~~~) . If you have a disability or special need that requires accommodation (~~~) , please let us know during the recruiting process (~~~) Show more details...
via Employbl
schedule_type: Full-timework_from_home: 1
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
This Backend Engineer (Intermediate or Senior) position for our Verify:Runner group is 100% remote...
The Runner feature is central to the overall company product and
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
This Backend Engineer (Intermediate or Senior) position for our Verify:Runner group is 100% remote...
The Runner feature is central to the overall company product and mission, in this role you'll have the opportunity to help shape what it looks like for years to come. Helping to build it so it can handle scale x10 what it can now.
Our Verify:Runner group is primarily responsible for the GitLab-Runner. The GitLab-Runner is the interface between the rest of GitLab and a user's CI infrastructure. Whether CI is running on a cluster of Raspberry Pi’s, a super-computer, or, as in the case with GitLab.com, thousands of virtual machines running in the cloud - it’s the GitLab-Runner that makes this happen. Each week GitLab-Runners process millions of jobs for GitLab.com, and our docker images are downloaded hundreds-of-millions of times. The focus of this role will be to work on the Runner SaaS team, to develop and support the GitLab-Runners on gitlab.com as we continue to scale GitLab CI.
Check out the 15.6 Release Video or this Verify:Runner direction page to get a feel for what the team is working on.
What’s great about working at GitLab?
The culture here at GitLab is something we’re incredibly proud of. Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLab team members are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually -- instead, we focus on your results. You can work the hours you choose, enabled by our asynchronous approach to communication.
What you'll do in this role
• Contribute to and influence the overall direction of GitLab-Runner development.
• Lead efforts to scale the infrastructure of the GitLab-Runners powering GitLab.com.
• Solve technical problems related to the SaaS runners, you're excited by solving problems related to performance and scale
• Actively seek out difficult impediments to our efficiency as a team ("technical debt"), propose and implement solutions that will enable the entire team to iterate faster
• Confidently ship large features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
You should apply if you bring:
• Professional experience working in Golang
• Significant experience scaling SaaS products.
• Experience with profiling and debugging best practices.
• Demonstrated experience with any major cloud provider.
• Experience building, operating and maintaining resilient, scalable distributed services.
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.
• Experience working in a highly agile, intensely iterative software development process
• A desire to mentor and help fellow engineers grow.
You'll stand out if you bring
• Experience with development in Ruby on Rails.
• Experience in technical leadership roles.
• Demonstrated experience working with docker and kubernetes.
• Demonstrated experience with infrastructure-as-code tools such as Terraform, chef, ansible.
Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role.
Our hiring process for this Backend Engineer position typically follows four stages. The details of this process and our leveling structure can be found on our job family page.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
The base salary range for this role’s listed level is currently $107,500 - $218,800 for Colorado residents and $107,500 - $218,800 for New York and New Jersey residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Remote-Global
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process Show more details...
This Backend Engineer (Intermediate or Senior) position for our Verify:Runner group is 100% remote...
The Runner feature is central to the overall company product and mission, in this role you'll have the opportunity to help shape what it looks like for years to come. Helping to build it so it can handle scale x10 what it can now.
Our Verify:Runner group is primarily responsible for the GitLab-Runner. The GitLab-Runner is the interface between the rest of GitLab and a user's CI infrastructure. Whether CI is running on a cluster of Raspberry Pi’s, a super-computer, or, as in the case with GitLab.com, thousands of virtual machines running in the cloud - it’s the GitLab-Runner that makes this happen. Each week GitLab-Runners process millions of jobs for GitLab.com, and our docker images are downloaded hundreds-of-millions of times. The focus of this role will be to work on the Runner SaaS team, to develop and support the GitLab-Runners on gitlab.com as we continue to scale GitLab CI.
Check out the 15.6 Release Video or this Verify:Runner direction page to get a feel for what the team is working on.
What’s great about working at GitLab?
The culture here at GitLab is something we’re incredibly proud of. Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLab team members are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually -- instead, we focus on your results. You can work the hours you choose, enabled by our asynchronous approach to communication.
What you'll do in this role
• Contribute to and influence the overall direction of GitLab-Runner development.
• Lead efforts to scale the infrastructure of the GitLab-Runners powering GitLab.com.
• Solve technical problems related to the SaaS runners, you're excited by solving problems related to performance and scale
• Actively seek out difficult impediments to our efficiency as a team ("technical debt"), propose and implement solutions that will enable the entire team to iterate faster
• Confidently ship large features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
You should apply if you bring:
• Professional experience working in Golang
• Significant experience scaling SaaS products.
• Experience with profiling and debugging best practices.
• Demonstrated experience with any major cloud provider.
• Experience building, operating and maintaining resilient, scalable distributed services.
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.
• Experience working in a highly agile, intensely iterative software development process
• A desire to mentor and help fellow engineers grow.
You'll stand out if you bring
• Experience with development in Ruby on Rails.
• Experience in technical leadership roles.
• Demonstrated experience working with docker and kubernetes.
• Demonstrated experience with infrastructure-as-code tools such as Terraform, chef, ansible.
Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role.
Our hiring process for this Backend Engineer position typically follows four stages. The details of this process and our leveling structure can be found on our job family page.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
The base salary range for this role’s listed level is currently $107,500 - $218,800 for Colorado residents and $107,500 - $218,800 for New York and New Jersey residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Remote-Global
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process Show more details...
via Employbl
schedule_type: Full-timework_from_home: 1
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
Site Reliability Engineers (SREs) are responsible for keeping all user-facing services and other GitLab production... systems running smoothly. SREs are a blend of pragmatic
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
Site Reliability Engineers (SREs) are responsible for keeping all user-facing services and other GitLab production... systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments and the GitLab codebase. We specialize in systems, whether it be networking, the Linux kernel, or some more specific interest in scaling, algorithms, or distributed systems.
GitLab.com is a unique site and it brings unique challenges–it’s the biggest GitLab instance in existence. In fact, it’s one of the largest single-tenancy open-source SaaS sites on the internet. The experience of our team feeds back into other engineering groups within the company, as well as to GitLab customers running self-managed installations
Responsibilities
• Automating every operational task is a core requirement for this role. For example, package updates, configuration changes across all environments, creating tools for automatic provisioning of user facing services, etc.
• Responding to platform emergencies, alerts, and escalations from Customer Support.
• Ensure systems exist to manage software life-cycles (e.g. Operating Systems) with a minimum of manual effort.
• Develop a fully automated multi-environment observability stack based on the existing SaaS system, and extend it to predict capacity needs based on the usage patterns.
• Plan for new service roll-outs, expansion and capacity management of existing services, and work with users to optimise their resource consumption.
As an SRE you will:
• Be on a PagerDuty rotation to respond to GitLab.com availability incidents and provide support for service engineers with customer incidents.
• Analyze existing, create and maintain new GitLab.com Service Level Objectives.
• Troubleshoot, evaluate and resolve operational challenges contributing to defined SLO's.
• Define, improve, and engage in adapting architectural application bottlenecks as observed on GitLab.com.
• Work with other engineering stakeholders on resolving larger architectural bottlenecks and participate by offering GitLab.com point of view.
• Test, deploy, maintain and improve ML infrastructure and software that uses these models
• Work in close collaboration with software development teams to shape the future roadmap and establish strong operational readiness across teams.
• Scale systems through automation, improving change velocity and reliability.
• Leverage technical skills to partner with team members and be comfortable diving into a problem as needed.
• Work with counterparts in other teams of the Infrastructure department to improve infrastructure running with Chef, Terraform and Kubernetes.
• Make monitoring and alerting alert on symptoms and not on outages.
• Document every action so your findings turn into repeatable actions–and then into automation.
• Debug production issues across services and levels of the stack.
You may be a fit to this role if you:
• Are able to reason about large systems - how they work on large scale, edge cases, failure modes, behaviors.
• Know your way around Linux and the Unix Shell.
• Have experience in collaborating and communicating asynchronously.
• Have significant professional experience in Python backend infrastructure.
• Experience in working with pytorch , TF infrastructure and other similar frameworks
• Help improve ML features scalability and maintainability
• Collaborate with other ML engineers and advise on the MLOps architect from infrastructure prospective
• Aid in integrating of every ML feature with Gitlab
• High interest in defining infrastructure for large scale ML recommendation engines (experience with this, however is a nice-to-have).
• Comfort working in earlier stages of product development.
• A genuine passion for learning.
• Have experience with Nginx, HAProxy, Docker, Kubernetes, Terraform, or similar technologies.
• Are able to leverage GitLab as your day to day go-to tool.
Nice to have attributes:
• Research or Industry experience in ML Engineering
• Experience with Kubernetes and MLFlow or Kubeflow or similar MLOps stack
• Experience with cloud architecture optimization (GDF, PubSub, GCP).
• Experience in Continuous training of models
About the group: ModelOps
The ModelOps Stage comprises two groups Applied ML and MLOps. We have recently released the beta version of our first Applied ML feature, Suggested Reviewer. We are working on our first feature as part of MLOps , Model Registry. We will be expanding our use cases in the Future
This team primarily writes code in Python , Golang, Ruby on Rails, Vue.js.
• Senior Site Reliability Engineer Criteria
Technical:
• Deep knowledge in 2 areas of expertise and general knowledge of all areas of expertise. Capable of mentoring Junior in all areas and other SRE in their area of deep knowledge.
• Contributes small improvements to the GitLab codebase to resolve issues
Execution:
• Identifies significant projects that result in substantial cost savings or revenue
• Identifies changes for the product architecture from the reliability, performance and availability perspective with a data driven approach.
• Proactively work on the efficiency and capacity planning to set clear requirements and reduce the system resources usage to make GitLab cheaper to run for all our customers.
• Identify parts of the system that do not scale, provides immediate palliative measures and drives long term resolution of these incidents.
• Identify Service Level Indicators (SLIs) that will align the team to meet the availability and latency objectives.
Collaboration and Communication:
• Know a domain really well and radiate that knowledge
• Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent the incident from ever happening again.
Influence and Maturity:
• Lead Production SREs and Junior Production SREs by setting the example.
• Show ownership of a major part of the infrastructure.
• Trusted to de-escalate conflicts inside the team
Performance Indicators
Site Reliability Engineers have the following job-family performance indicators:
• GitLab.com Availability
• GitLab.com Performance
• Apdex and Error SLO per Service
• Mean Time to Detection
• Mean Time to Resolution
• Mean Time Between Failure
• Mean Time to Production
• Disaster Recovery Time to Recovery
Compensation
Please view the compensation range for this role at the bottom of the position description.
The base salary range for this role’s listed level is currently $100,800 - $183,600 for Colorado residents and $100,800 - $205,200 for New York and New Jersey residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process Show more details...
Site Reliability Engineers (SREs) are responsible for keeping all user-facing services and other GitLab production... systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments and the GitLab codebase. We specialize in systems, whether it be networking, the Linux kernel, or some more specific interest in scaling, algorithms, or distributed systems.
GitLab.com is a unique site and it brings unique challenges–it’s the biggest GitLab instance in existence. In fact, it’s one of the largest single-tenancy open-source SaaS sites on the internet. The experience of our team feeds back into other engineering groups within the company, as well as to GitLab customers running self-managed installations
Responsibilities
• Automating every operational task is a core requirement for this role. For example, package updates, configuration changes across all environments, creating tools for automatic provisioning of user facing services, etc.
• Responding to platform emergencies, alerts, and escalations from Customer Support.
• Ensure systems exist to manage software life-cycles (e.g. Operating Systems) with a minimum of manual effort.
• Develop a fully automated multi-environment observability stack based on the existing SaaS system, and extend it to predict capacity needs based on the usage patterns.
• Plan for new service roll-outs, expansion and capacity management of existing services, and work with users to optimise their resource consumption.
As an SRE you will:
• Be on a PagerDuty rotation to respond to GitLab.com availability incidents and provide support for service engineers with customer incidents.
• Analyze existing, create and maintain new GitLab.com Service Level Objectives.
• Troubleshoot, evaluate and resolve operational challenges contributing to defined SLO's.
• Define, improve, and engage in adapting architectural application bottlenecks as observed on GitLab.com.
• Work with other engineering stakeholders on resolving larger architectural bottlenecks and participate by offering GitLab.com point of view.
• Test, deploy, maintain and improve ML infrastructure and software that uses these models
• Work in close collaboration with software development teams to shape the future roadmap and establish strong operational readiness across teams.
• Scale systems through automation, improving change velocity and reliability.
• Leverage technical skills to partner with team members and be comfortable diving into a problem as needed.
• Work with counterparts in other teams of the Infrastructure department to improve infrastructure running with Chef, Terraform and Kubernetes.
• Make monitoring and alerting alert on symptoms and not on outages.
• Document every action so your findings turn into repeatable actions–and then into automation.
• Debug production issues across services and levels of the stack.
You may be a fit to this role if you:
• Are able to reason about large systems - how they work on large scale, edge cases, failure modes, behaviors.
• Know your way around Linux and the Unix Shell.
• Have experience in collaborating and communicating asynchronously.
• Have significant professional experience in Python backend infrastructure.
• Experience in working with pytorch , TF infrastructure and other similar frameworks
• Help improve ML features scalability and maintainability
• Collaborate with other ML engineers and advise on the MLOps architect from infrastructure prospective
• Aid in integrating of every ML feature with Gitlab
• High interest in defining infrastructure for large scale ML recommendation engines (experience with this, however is a nice-to-have).
• Comfort working in earlier stages of product development.
• A genuine passion for learning.
• Have experience with Nginx, HAProxy, Docker, Kubernetes, Terraform, or similar technologies.
• Are able to leverage GitLab as your day to day go-to tool.
Nice to have attributes:
• Research or Industry experience in ML Engineering
• Experience with Kubernetes and MLFlow or Kubeflow or similar MLOps stack
• Experience with cloud architecture optimization (GDF, PubSub, GCP).
• Experience in Continuous training of models
About the group: ModelOps
The ModelOps Stage comprises two groups Applied ML and MLOps. We have recently released the beta version of our first Applied ML feature, Suggested Reviewer. We are working on our first feature as part of MLOps , Model Registry. We will be expanding our use cases in the Future
This team primarily writes code in Python , Golang, Ruby on Rails, Vue.js.
• Senior Site Reliability Engineer Criteria
Technical:
• Deep knowledge in 2 areas of expertise and general knowledge of all areas of expertise. Capable of mentoring Junior in all areas and other SRE in their area of deep knowledge.
• Contributes small improvements to the GitLab codebase to resolve issues
Execution:
• Identifies significant projects that result in substantial cost savings or revenue
• Identifies changes for the product architecture from the reliability, performance and availability perspective with a data driven approach.
• Proactively work on the efficiency and capacity planning to set clear requirements and reduce the system resources usage to make GitLab cheaper to run for all our customers.
• Identify parts of the system that do not scale, provides immediate palliative measures and drives long term resolution of these incidents.
• Identify Service Level Indicators (SLIs) that will align the team to meet the availability and latency objectives.
Collaboration and Communication:
• Know a domain really well and radiate that knowledge
• Perform and run blameless RCAs on incidents and outages aggressively looking for answers that will prevent the incident from ever happening again.
Influence and Maturity:
• Lead Production SREs and Junior Production SREs by setting the example.
• Show ownership of a major part of the infrastructure.
• Trusted to de-escalate conflicts inside the team
Performance Indicators
Site Reliability Engineers have the following job-family performance indicators:
• GitLab.com Availability
• GitLab.com Performance
• Apdex and Error SLO per Service
• Mean Time to Detection
• Mean Time to Resolution
• Mean Time Between Failure
• Mean Time to Production
• Disaster Recovery Time to Recovery
Compensation
Please view the compensation range for this role at the bottom of the position description.
The base salary range for this role’s listed level is currently $100,800 - $183,600 for Colorado residents and $100,800 - $205,200 for New York and New Jersey residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process Show more details...
via Nexxt
posted_at: 4 days agoschedule_type: Full-time
Manager, Solutions Architects (US East)
at GitLab...
Remote, US
The GitLab DevSecOps platform (~~~/) empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies (~~~/) with 2,000+ team members and values (~~~/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (~~~) .
Solutions Architects are the trusted
Manager, Solutions Architects (US East)
at GitLab...
Remote, US
The GitLab DevSecOps platform (~~~/) empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies (~~~/) with 2,000+ team members and values (~~~/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (~~~) .
Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab's Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.
The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab's customers across segments, Sales, Engineering, Product Management, and Marketing organizations.
This role provides technical guidance and support throughout the entire sales cycle. Solution Architects can help shape and execute a strategy to build mindshare and broad use of the GitLab platform with customers by becoming the trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Candidates should also have a demonstrated skill to think strategically about business, products, and technical problems.
To learn more, see the Solutions Architect handbook (~~~)
Responsibilities
• Understand and evangelize GitLab's vision, strategy, and values to your team while also translating them for application to team-specific scenarios.
• Grow a highly effective team through hiring, coaching, and retention of personnel.
• Provide continuous feedback to your team members as well as peers and leaders.
• Be accountable for the overall execution of your team while tracking key performance indicators (KPIs).
• Provide clear communication to your team, peers, and leadership on all essential matters.
• Guide by example while performing the responsibilities of a solution architect to drive customer success.
• Work closely with regional sales managers on strategy.
Requirements
• Experienced in mentoring people, including giving and receiving constructive feedback
• Experienced in collaborating with other managers and executing strategies
• Previous leadership experience is a plus
• Technical presentation and communication skills
• Experience with technical pre-sales or as a professional in the field of information technology
• Knowledge of the end-to-end software development lifecycle
• Understanding of continuous integration and continuous deployment
• Experience with modern software development or operations and their associated technologies
• Experience with cloud computing and related technologies and practices
• Willingness to travel
• ~~~. in Computer Science or equivalent experience
• Ability to use GitLab
• Ability to travel if needed and comply with the company's travel policy (~~~/)
Hiring Process
• Selected candidates will be invited to schedule a screening call (~~~) with our Global Recruiters.
• Next, candidates will be invited to schedule a first interview with a Customer Success VP or Director.
• Candidate will then schedule an interview with an SA management peer.
• Then, candidates will present a business plan to include 30/60/90 day approach, outcomes, and metrics.
• Candidates may be invited to additional interviews.
• Successful candidates will be made an offer after references are verified.
Additional details about our process can be found on our hiring page (~~~/) .
The base salary range for this role's listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Colorado/Washington pay range
$115,500-$222,700 USD
California/New York/New Jersey pay range
$115,500-$247,500 USD
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. (~~~/) Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy (~~~) and EEO is the Law (~~~) . If you have a disability or special need that requires accommodation (~~~) , please let us know during the recruiting process (~~~) Show more details...
at GitLab...
Remote, US
The GitLab DevSecOps platform (~~~/) empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies (~~~/) with 2,000+ team members and values (~~~/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (~~~) .
Solutions Architects are the trusted advisors to GitLab prospects and clients, showing how the GitLab solutions address client business requirements. Solutions Architects are responsible for driving and managing the technology evaluation and validation stages of the sales process. Solutions Architects are the product advocates for GitLab's Enterprise Edition. They focus on the technical solution while also understanding the business outcomes the customer is trying to achieve.
The Solutions Architect helps drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, the Solutions Architect supports and enables successful adoption of the GitLab platform. Solutions Architects work collaboratively with GitLab's customers across segments, Sales, Engineering, Product Management, and Marketing organizations.
This role provides technical guidance and support throughout the entire sales cycle. Solution Architects can help shape and execute a strategy to build mindshare and broad use of the GitLab platform with customers by becoming the trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Candidates should also have a demonstrated skill to think strategically about business, products, and technical problems.
To learn more, see the Solutions Architect handbook (~~~)
Responsibilities
• Understand and evangelize GitLab's vision, strategy, and values to your team while also translating them for application to team-specific scenarios.
• Grow a highly effective team through hiring, coaching, and retention of personnel.
• Provide continuous feedback to your team members as well as peers and leaders.
• Be accountable for the overall execution of your team while tracking key performance indicators (KPIs).
• Provide clear communication to your team, peers, and leadership on all essential matters.
• Guide by example while performing the responsibilities of a solution architect to drive customer success.
• Work closely with regional sales managers on strategy.
Requirements
• Experienced in mentoring people, including giving and receiving constructive feedback
• Experienced in collaborating with other managers and executing strategies
• Previous leadership experience is a plus
• Technical presentation and communication skills
• Experience with technical pre-sales or as a professional in the field of information technology
• Knowledge of the end-to-end software development lifecycle
• Understanding of continuous integration and continuous deployment
• Experience with modern software development or operations and their associated technologies
• Experience with cloud computing and related technologies and practices
• Willingness to travel
• ~~~. in Computer Science or equivalent experience
• Ability to use GitLab
• Ability to travel if needed and comply with the company's travel policy (~~~/)
Hiring Process
• Selected candidates will be invited to schedule a screening call (~~~) with our Global Recruiters.
• Next, candidates will be invited to schedule a first interview with a Customer Success VP or Director.
• Candidate will then schedule an interview with an SA management peer.
• Then, candidates will present a business plan to include 30/60/90 day approach, outcomes, and metrics.
• Candidates may be invited to additional interviews.
• Successful candidates will be made an offer after references are verified.
Additional details about our process can be found on our hiring page (~~~/) .
The base salary range for this role's listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Colorado/Washington pay range
$115,500-$222,700 USD
California/New York/New Jersey pay range
$115,500-$247,500 USD
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. (~~~/) Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy (~~~) and EEO is the Law (~~~) . If you have a disability or special need that requires accommodation (~~~) , please let us know during the recruiting process (~~~) Show more details...
via Employbl
schedule_type: Full-timework_from_home: 1
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
This position is 100% remote based...
At GitLab, developers are independent and self-organized individual contributors who work together as a tight team in a remote
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
This position is 100% remote based...
At GitLab, developers are independent and self-organized individual contributors who work together as a tight team in a remote and agile way.
The Pods Group is focused on a long-term horizontal scaling solution for GitLab. There are multiple proposals and ideas to increase horizontal scalability via solutions such as database sharding and tenant isolation. The charter of this group is to explore, iterate on, validate, and lead implementation of proposals to provide a solution to accommodate Gitlab.com's daily-active user growth. Hopefully this is the type of work that gets you excited about joining the team, if so please read on!
Backend Engineers at GitLab work on our product. This includes both the open source version of GitLab, the enterprise editions, and the GitLab.com service as well. The efforts led by the Pods Group will have an impact across all of GitLab. You will be part of a group that is changing functionality used by all features in GitLab (e.g. Load Balancing) or consulting with development groups and sub-departments to implement changes required to support Decomposition.
The Work
The Pods Group is a part of the Enablement sub-department. Enablement, as the name suggests, is about enabling development efficiencies for our greater development community and improving our scalability story for GitLab.com. We have some lofty goals on what we’d like to achieve in the next year. We cannot do all of the work we have identified by ourselves, so we are creating tools to enable teams to implement scalable solutions. Below is a list of a few of these initiatives:
• Decompose GitLab's database to improve scalability
• Support for many databases
• Rollout decomposed CI Database on GitLab.com
What you will do
• Develop new features in collaboration with our product management, UX, and frontend teams.
• Keep changes small and iterate towards the best solution.
• Reviewing Rails and/or database related changes submitted by other engineers or community contributors
• Documenting best practices or patterns to avoid
• Developing tooling to proactively inform developers of potential performance issues
• Research, design and implement solutions to improve product performance
What you will bring
• Significant experience with Ruby on Rails
• Professional software engineering experience with Databases (preferably PostgreSQL) in large production environments
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• You can reason about software, algorithms, and performance from a high level
• You are passionate about open source.
• Strong written communication skills.
• Self-motivated and have strong organizational skills.
• You share our values, and work in accordance with those values.
Nice-to-haves
• Experience in a peak performance organization, preferably a tech startup
• Experience with the GitLab product as a user or contributor
• Product company experience
• Experience working with a remote team
• Developer platform/tool industry experience
• Experience working with a global or otherwise multicultural team
• Passionate about/experienced with open source and developer tools
Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role.
The base salary range for this role’s listed level is currently $89,600 - $182,400 for Colorado residents and $89,600 - $182,400 for New York and New Jersey residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
#LI-MD5
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process Show more details...
This position is 100% remote based...
At GitLab, developers are independent and self-organized individual contributors who work together as a tight team in a remote and agile way.
The Pods Group is focused on a long-term horizontal scaling solution for GitLab. There are multiple proposals and ideas to increase horizontal scalability via solutions such as database sharding and tenant isolation. The charter of this group is to explore, iterate on, validate, and lead implementation of proposals to provide a solution to accommodate Gitlab.com's daily-active user growth. Hopefully this is the type of work that gets you excited about joining the team, if so please read on!
Backend Engineers at GitLab work on our product. This includes both the open source version of GitLab, the enterprise editions, and the GitLab.com service as well. The efforts led by the Pods Group will have an impact across all of GitLab. You will be part of a group that is changing functionality used by all features in GitLab (e.g. Load Balancing) or consulting with development groups and sub-departments to implement changes required to support Decomposition.
The Work
The Pods Group is a part of the Enablement sub-department. Enablement, as the name suggests, is about enabling development efficiencies for our greater development community and improving our scalability story for GitLab.com. We have some lofty goals on what we’d like to achieve in the next year. We cannot do all of the work we have identified by ourselves, so we are creating tools to enable teams to implement scalable solutions. Below is a list of a few of these initiatives:
• Decompose GitLab's database to improve scalability
• Support for many databases
• Rollout decomposed CI Database on GitLab.com
What you will do
• Develop new features in collaboration with our product management, UX, and frontend teams.
• Keep changes small and iterate towards the best solution.
• Reviewing Rails and/or database related changes submitted by other engineers or community contributors
• Documenting best practices or patterns to avoid
• Developing tooling to proactively inform developers of potential performance issues
• Research, design and implement solutions to improve product performance
What you will bring
• Significant experience with Ruby on Rails
• Professional software engineering experience with Databases (preferably PostgreSQL) in large production environments
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• You can reason about software, algorithms, and performance from a high level
• You are passionate about open source.
• Strong written communication skills.
• Self-motivated and have strong organizational skills.
• You share our values, and work in accordance with those values.
Nice-to-haves
• Experience in a peak performance organization, preferably a tech startup
• Experience with the GitLab product as a user or contributor
• Product company experience
• Experience working with a remote team
• Developer platform/tool industry experience
• Experience working with a global or otherwise multicultural team
• Passionate about/experienced with open source and developer tools
Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role.
The base salary range for this role’s listed level is currently $89,600 - $182,400 for Colorado residents and $89,600 - $182,400 for New York and New Jersey residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
#LI-MD5
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process Show more details...
via Employbl
schedule_type: Full-timework_from_home: 1
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
Our ambitions are to grow and scale GitLab. To do this, we are hiring Ruby on Rails engineers to help develop and... strengthen the application’s database layer.
The
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
Our ambitions are to grow and scale GitLab. To do this, we are hiring Ruby on Rails engineers to help develop and... strengthen the application’s database layer.
The Database Group develops solutions for scalability, application performance, data growth and developer enablement, especially where it concerns database interactions. It’s an exciting time for you to join our team as we scale our applications to meet our users' demand. Thanks to our Transparency value, you can see what we are working on in our Database Group page. You can even see our roadmap and listen to some of our meetings.
Database Group engineers know a great deal about databases, but aren't DBAs. They contribute code and assist other teams in developing application changes to improve database performance, availability, and reliability.
The Work
Enablement, as the name suggests, is about enabling development efficiencies for our greater development community and improving our scalability story for GitLab.com. We have some lofty goals we want to achieve in the next year. We cannot do all of the work we have identified by ourselves, so we are creating tools to enable teams to implement scalable solutions. Some examples:
• Automated database migration testing
• Database Partitioning
• Reduce total size and growth of GitLab.com's PostgreSQL database
• Address Primary Key overflow risk for tables with an integer PK
What you will do
• Develop new features in collaboration with our product management, UX, technical writing, and frontend teams.
• Iterate towards the best solution.
• Reviewing database-related changes submitted by other engineers or community contributors.
• Documenting database best practices or patterns to avoid.
• Developing tooling to proactively inform developers of potential performance issues.
• Research, design, and implement solutions to improve product performance.
What you will bring
• You have significant professional software engineering experience with PostgreSQL, or another relational database, in large production environments.
• You have significant experience with Ruby on Rails or other Ruby frameworks.
• You can reason about software, algorithms, and performance from a high level.
• You are passionate about open source.
• You have strong written communication skills.
• You are able to thrive in a fully remote organization.
• You have worked within a Git-driven environment.
• You share our values, and work in accordance with those values.
Nice-to-haves
• Experience in a Tech startup, scale-up environment
• Experience with the GitLab product as a user or contributor.
• Product company experience.
• Experience working with a remote team.
• Experience working with a global, or otherwise multicultural, team.
• Passionate about or experienced with open source and developer tooling.
The base salary range for this role’s listed level is currently $89,600 - $182,400 for Colorado residents and $89,600 - $182,400 for New York and New Jersey residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
#LI-MD5
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process Show more details...
Our ambitions are to grow and scale GitLab. To do this, we are hiring Ruby on Rails engineers to help develop and... strengthen the application’s database layer.
The Database Group develops solutions for scalability, application performance, data growth and developer enablement, especially where it concerns database interactions. It’s an exciting time for you to join our team as we scale our applications to meet our users' demand. Thanks to our Transparency value, you can see what we are working on in our Database Group page. You can even see our roadmap and listen to some of our meetings.
Database Group engineers know a great deal about databases, but aren't DBAs. They contribute code and assist other teams in developing application changes to improve database performance, availability, and reliability.
The Work
Enablement, as the name suggests, is about enabling development efficiencies for our greater development community and improving our scalability story for GitLab.com. We have some lofty goals we want to achieve in the next year. We cannot do all of the work we have identified by ourselves, so we are creating tools to enable teams to implement scalable solutions. Some examples:
• Automated database migration testing
• Database Partitioning
• Reduce total size and growth of GitLab.com's PostgreSQL database
• Address Primary Key overflow risk for tables with an integer PK
What you will do
• Develop new features in collaboration with our product management, UX, technical writing, and frontend teams.
• Iterate towards the best solution.
• Reviewing database-related changes submitted by other engineers or community contributors.
• Documenting database best practices or patterns to avoid.
• Developing tooling to proactively inform developers of potential performance issues.
• Research, design, and implement solutions to improve product performance.
What you will bring
• You have significant professional software engineering experience with PostgreSQL, or another relational database, in large production environments.
• You have significant experience with Ruby on Rails or other Ruby frameworks.
• You can reason about software, algorithms, and performance from a high level.
• You are passionate about open source.
• You have strong written communication skills.
• You are able to thrive in a fully remote organization.
• You have worked within a Git-driven environment.
• You share our values, and work in accordance with those values.
Nice-to-haves
• Experience in a Tech startup, scale-up environment
• Experience with the GitLab product as a user or contributor.
• Product company experience.
• Experience working with a remote team.
• Experience working with a global, or otherwise multicultural, team.
• Passionate about or experienced with open source and developer tooling.
The base salary range for this role’s listed level is currently $89,600 - $182,400 for Colorado residents and $89,600 - $182,400 for New York and New Jersey residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
#LI-MD5
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process Show more details...
via Employbl
schedule_type: Full-timework_from_home: 1
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,800+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
Support Readiness Specialist...
As a Support Readiness Specialist, you will be responsible for supporting the day-to-day operations and software systems used by GitLab’s
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,800+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
Support Readiness Specialist...
As a Support Readiness Specialist, you will be responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team (including, but not limited to: our Zendesk instance(s), GitLab.com projects/integrations, and Calendly setup). You will be able to juggle a diverse workload that includes everything from managing user provisioning, to troubleshooting custom applications in support of a global organization. As we rely on our systems to support and scale the organization, you will be the backbone and the foundation to our success!
Job Grade
The Support Readiness Specialist is a grade 6.
What you can expect in a Support Readiness Specialist role at GitLab:
As a Support Readiness Specialist you will:
• Develop a flexible process and tool execution strategy to support the growth and scalability objectives of GitLab Support and company wide initiatives.
• Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
• Manage a fast-paced queue of support operations requests, prioritize requests according to business impact, and drive to appropriate completion dates.
• Support and maintain several business critical SaaS systems (such as Zendesk, GitLab.com, Slack, Salesforce, Google groups), including user administration, in accordance with written and audited security controls and configuration changes when needed.
• Develop and maintain system failover processes for customer facing GitLab Support systems.
• Provide support and troubleshooting for our Support systems when necessary.
• Maintain and demonstrate 100% compliance with all written security policies and change management controls, as well as assisting with audits of user access to key systems.
• Understand internal customer's needs and business context to provide outstanding support and maintain high customer satisfaction.
• Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global efficiency.
Projects you might work on:
When you are not tackling your normal day to day challenges, you’ll have a lot of freedom to work on things that will make your life, and the lives of your coworkers, easier. Current and past Support Readiness have:
• Created tooling to generate weekly 1-1 issues for Support Engineers containing metrics, random tickets to review, etc.
• Developed tooling to generate weekly account deletion reports.
• Leaned into dogfooding by having various aspects of Zendesk version controlled via GitLab.com.
• …and even more!
Requirements
Requires Skills/Experience:
• 1-3 years experience in SaaS support, with proven ability to support diverse customers needs.
• Zendesk Administrator experience (preferred; or the ability to gain Zendesk Administrator Certification within 6 months of start date if required)
• Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions
• Proven ability to solve practical business problems
• Understanding of business processes and ability to translate business requirements into application functionality
• Zendesk enthusiast who thrives on working in a fast-paced and changing environment
• Strong team player with service-oriented attitude and customer focus
• Excellent written and verbal communication
• An eye for detail and out-of-the-box thinking
• You share our values, and work in accordance with those values
• An ability to use GitLab, or a readiness to learn how to fully utilize GitLab
Desired Skills
• Demonstrated understanding of technical software support processes and concepts
• Experience in CRM or a related industry
• Familiarity with change management processes and risk control compliance
• Experience working on the Zendesk platform as a developer
• Experience with enterprise integration tools
• Coding experience with an object oriented language (such as Ruby, Python, etc.)
Career Ladder
For more details on the engineering career ladders, please review the engineering career development handbook page.
How you'll be measured
Performance Indicators
Support Readiness collaborates with the global Support Engineering team to achieve the following performance indicators, by ensuring we have the most efficient workflows through our applications:
• Providing top tier support to the GitLab Support Engineering team
• Driving the Support Readiness mission and vision
• Maintenance of Support Operations documentation
• Adherence and improvement of Support Operations workflows
Hiring Process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
• Selected candidates receive a short assessment from our Global Recruiters.
• Qualified candidates will be invited to schedule a 30 minute screening call with our Global Recruiters.
• Candidates will then be invited to schedule a 30 minute technical interview with a Support Readiness Specialist.
• Candidates will then be invited to schedule a 60 minute behavioral interview with a panel consisting of a Support Readiness Manager and a Support Engineering Manager.
• Candidates will then be invited to schedule a 60 minute behavioral interview with our Director of Customer Support.
• Candidates will then undergo reference checks.
• Successful candidates will subsequently be made an offer via email.
Additional details about our process can be found on our hiring page.
About GitLab
GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.
We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.
Top 10 Reasons to Work for GitLab:
• Mission: Everyone can contribute
• Results: Fast growth, ambitious vision
• Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
• Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
• Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
• Diversity, Inclusion & Belonging: A focus on gender parity, Team Member Resource Groups, other initiatives
• Collaboration: Kindness, saying thanks, intentionally organize informal communication, no ego
• Total Rewards: Competitive market rates for compensation, Equity compensation, global benefits (inclusive of office equipment)
• Work/Life Harmony: Flexible workday, Friends and Family days
• Remote Done Right: One of the world's largest all-remote companies, prolific inventor of remote best practices
See our culture page for more!
Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto and guides.
For Colorado residents: The base salary range for this role’s listed level is currently $56,000 - $102,000 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
#LI-JM1
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process Show more details...
Support Readiness Specialist...
As a Support Readiness Specialist, you will be responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team (including, but not limited to: our Zendesk instance(s), GitLab.com projects/integrations, and Calendly setup). You will be able to juggle a diverse workload that includes everything from managing user provisioning, to troubleshooting custom applications in support of a global organization. As we rely on our systems to support and scale the organization, you will be the backbone and the foundation to our success!
Job Grade
The Support Readiness Specialist is a grade 6.
What you can expect in a Support Readiness Specialist role at GitLab:
As a Support Readiness Specialist you will:
• Develop a flexible process and tool execution strategy to support the growth and scalability objectives of GitLab Support and company wide initiatives.
• Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
• Manage a fast-paced queue of support operations requests, prioritize requests according to business impact, and drive to appropriate completion dates.
• Support and maintain several business critical SaaS systems (such as Zendesk, GitLab.com, Slack, Salesforce, Google groups), including user administration, in accordance with written and audited security controls and configuration changes when needed.
• Develop and maintain system failover processes for customer facing GitLab Support systems.
• Provide support and troubleshooting for our Support systems when necessary.
• Maintain and demonstrate 100% compliance with all written security policies and change management controls, as well as assisting with audits of user access to key systems.
• Understand internal customer's needs and business context to provide outstanding support and maintain high customer satisfaction.
• Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global efficiency.
Projects you might work on:
When you are not tackling your normal day to day challenges, you’ll have a lot of freedom to work on things that will make your life, and the lives of your coworkers, easier. Current and past Support Readiness have:
• Created tooling to generate weekly 1-1 issues for Support Engineers containing metrics, random tickets to review, etc.
• Developed tooling to generate weekly account deletion reports.
• Leaned into dogfooding by having various aspects of Zendesk version controlled via GitLab.com.
• …and even more!
Requirements
Requires Skills/Experience:
• 1-3 years experience in SaaS support, with proven ability to support diverse customers needs.
• Zendesk Administrator experience (preferred; or the ability to gain Zendesk Administrator Certification within 6 months of start date if required)
• Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions
• Proven ability to solve practical business problems
• Understanding of business processes and ability to translate business requirements into application functionality
• Zendesk enthusiast who thrives on working in a fast-paced and changing environment
• Strong team player with service-oriented attitude and customer focus
• Excellent written and verbal communication
• An eye for detail and out-of-the-box thinking
• You share our values, and work in accordance with those values
• An ability to use GitLab, or a readiness to learn how to fully utilize GitLab
Desired Skills
• Demonstrated understanding of technical software support processes and concepts
• Experience in CRM or a related industry
• Familiarity with change management processes and risk control compliance
• Experience working on the Zendesk platform as a developer
• Experience with enterprise integration tools
• Coding experience with an object oriented language (such as Ruby, Python, etc.)
Career Ladder
For more details on the engineering career ladders, please review the engineering career development handbook page.
How you'll be measured
Performance Indicators
Support Readiness collaborates with the global Support Engineering team to achieve the following performance indicators, by ensuring we have the most efficient workflows through our applications:
• Providing top tier support to the GitLab Support Engineering team
• Driving the Support Readiness mission and vision
• Maintenance of Support Operations documentation
• Adherence and improvement of Support Operations workflows
Hiring Process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
• Selected candidates receive a short assessment from our Global Recruiters.
• Qualified candidates will be invited to schedule a 30 minute screening call with our Global Recruiters.
• Candidates will then be invited to schedule a 30 minute technical interview with a Support Readiness Specialist.
• Candidates will then be invited to schedule a 60 minute behavioral interview with a panel consisting of a Support Readiness Manager and a Support Engineering Manager.
• Candidates will then be invited to schedule a 60 minute behavioral interview with our Director of Customer Support.
• Candidates will then undergo reference checks.
• Successful candidates will subsequently be made an offer via email.
Additional details about our process can be found on our hiring page.
About GitLab
GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 2,200 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.
We value results, transparency, sharing, freedom, efficiency, self-learning, frugality, collaboration, directness, kindness, diversity, inclusion and belonging, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.
Top 10 Reasons to Work for GitLab:
• Mission: Everyone can contribute
• Results: Fast growth, ambitious vision
• Flexible Work Hours: Plan your day so you are there for other people & have time for personal interests
• Transparency: Over 2,000 webpages in GitLab handbook, GitLab Unfiltered YouTube channel
• Iteration: Empower people to be effective & have an impact, Merge Request rate, We dogfood our own product, Directly responsible individuals
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See our culture page for more!
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For Colorado residents: The base salary range for this role’s listed level is currently $56,000 - $102,000 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process Show more details...
via CareerBuilder
posted_at: 2 days agoschedule_type: Full-time
Company Overview
Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things...
At Iridium, we understand the importance of staying connected and the limitations
Company Overview
Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things...
At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.
Position Summary, Job Requirements & Responsibilities
What We’re Looking For:
Iridium is seeking a motivated and talented Cloud Systems Administrator to join our Enterprise Applications Team supporting our Atlassian Tools, Gitlab, and other Cloud software development solutions. The Cloud System Administrator will support the Satellite Software Development teams in a fast-paced working environment within the System Administration team.
What You’ll Do:
• Provide configuration and administrative support of the Cloud based software development tools, including GitLab, Crucible in AWS, and Artifactory
• Assist in the design, implementation and maintenance of custom workflows, screens, dashboards, fields, permission schemes, post functions, etc., to serve as templates for Agile teams across the company
• Build filters, custom dashboards, and reports for software development tools within Cloud Environment
• Coordinate and respond to support requests for Cloud based software development tools including troubleshooting and fixing errors encountered
• Install, configure, test, and manage add-ons, plug-ins, and extensions for Cloud based software development tools; integrating back with on-premise Atlassian suite and other applications
• Collaborate and communicate with IT staff to coordinate infrastructure maintenance within the AWS environments
Experience & Education Requirements / EEO
What You’ll Need to Succeed:
• Bachelor’s degree in Computer Science, Engineering or related technical discipline, or equivalent, relevant experience (4 years)
• 5+ years of experience working in the Information Technology field
• Previous experience with application administration, including basic configuration activities and end-user management within AWS environments
• Strong knowledge of Agile methodologies and tools (i.e., Scrum, Kanban, etc.)
• Working knowledge of networking, DNS, databases, APIs, and Exchange/Active Directory
• Knowledge of GitLab, Crucible, and Artifactory administration activities, including configuration, maintenance, upgrades, and enhancements
• A proficiency with Microsoft Office applications including Teams, Word, Excel, and PowerPoint
• Strong communication skills, with the ability to confidently present technical information to end users, team members, and management
• The ability to learn new information quickly
• An analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
• A comfort with managing upward, including being a proactive communicator and asking for help when needed
• The ability to prioritize key tasks and have a strong sense of ownership over your work
• The initiative to seek out ways to continuously improve yourself and gain new knowledge
Things That Would be Great if You Brought to the Table:
• Previous experience as a JIRA and/or Confluence administrator
• Atlassian certified Jira Administrator
• GitLab certified Administrator
• Previous experience with Bamboo and Bitbucket and Crucible
• Previous experience working with Linux systems
We’ll also need you to:
• Be a U.S. citizen
Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protectedveteran. EOE of Minorities/Females/Vets/Disability and other protected categories Show more details...
Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things...
At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.
Position Summary, Job Requirements & Responsibilities
What We’re Looking For:
Iridium is seeking a motivated and talented Cloud Systems Administrator to join our Enterprise Applications Team supporting our Atlassian Tools, Gitlab, and other Cloud software development solutions. The Cloud System Administrator will support the Satellite Software Development teams in a fast-paced working environment within the System Administration team.
What You’ll Do:
• Provide configuration and administrative support of the Cloud based software development tools, including GitLab, Crucible in AWS, and Artifactory
• Assist in the design, implementation and maintenance of custom workflows, screens, dashboards, fields, permission schemes, post functions, etc., to serve as templates for Agile teams across the company
• Build filters, custom dashboards, and reports for software development tools within Cloud Environment
• Coordinate and respond to support requests for Cloud based software development tools including troubleshooting and fixing errors encountered
• Install, configure, test, and manage add-ons, plug-ins, and extensions for Cloud based software development tools; integrating back with on-premise Atlassian suite and other applications
• Collaborate and communicate with IT staff to coordinate infrastructure maintenance within the AWS environments
Experience & Education Requirements / EEO
What You’ll Need to Succeed:
• Bachelor’s degree in Computer Science, Engineering or related technical discipline, or equivalent, relevant experience (4 years)
• 5+ years of experience working in the Information Technology field
• Previous experience with application administration, including basic configuration activities and end-user management within AWS environments
• Strong knowledge of Agile methodologies and tools (i.e., Scrum, Kanban, etc.)
• Working knowledge of networking, DNS, databases, APIs, and Exchange/Active Directory
• Knowledge of GitLab, Crucible, and Artifactory administration activities, including configuration, maintenance, upgrades, and enhancements
• A proficiency with Microsoft Office applications including Teams, Word, Excel, and PowerPoint
• Strong communication skills, with the ability to confidently present technical information to end users, team members, and management
• The ability to learn new information quickly
• An analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
• A comfort with managing upward, including being a proactive communicator and asking for help when needed
• The ability to prioritize key tasks and have a strong sense of ownership over your work
• The initiative to seek out ways to continuously improve yourself and gain new knowledge
Things That Would be Great if You Brought to the Table:
• Previous experience as a JIRA and/or Confluence administrator
• Atlassian certified Jira Administrator
• GitLab certified Administrator
• Previous experience with Bamboo and Bitbucket and Crucible
• Previous experience working with Linux systems
We’ll also need you to:
• Be a U.S. citizen
Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protectedveteran. EOE of Minorities/Females/Vets/Disability and other protected categories Show more details...
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