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Most recent job postings at Grupo Globo
via Glassdoor
posted_at: 25 days agoschedule_type: Full-time
GLOBO is looking for qualified interpreters who want to help their community while enjoying a flexible on-site work arrangement.
Position Overview: As an on-site Interpreter, you are responsible for handling communication between the LEP and our clients...
GLOBO interpreters:
• break communication barriers between speakers of different languages while providing exceptional service across a wide range of industries including healthcare.
• are
GLOBO is looking for qualified interpreters who want to help their community while enjoying a flexible on-site work arrangement.
Position Overview: As an on-site Interpreter, you are responsible for handling communication between the LEP and our clients...
GLOBO interpreters:
• break communication barriers between speakers of different languages while providing exceptional service across a wide range of industries including healthcare.
• are fast thinkers, able to process information quickly, with great accuracy and sensitivity to cultural differences.
• maintain a professional demeanor and always adhere to industry best practices in every interaction.
GLOBO interpreters are always at their best and prepared for any situation.
Location: must be located in the TX area
This is an on-site opportunity that will require you to travel to the sites.
About the role:
As a GLOBO Interpreter you need to:
• Always use polite forms of expression, enunciate clearly, and always strive to provide great customer service even in emotionally charged situations.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
Your Background and Experience:
• Full fluency in English in addition to your mother tongue.
• Professional interpreting experience.
• Very good cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
• Very good ability to remain neutral and objective during interpreting sessions, excluding personal comments and feelings from the conversation.
• Excellent accuracy - listening, memory retention.
• Very good medical terminology knowledge
• Training Program in the interpreting/language industry is a plus Show more details...
Position Overview: As an on-site Interpreter, you are responsible for handling communication between the LEP and our clients...
GLOBO interpreters:
• break communication barriers between speakers of different languages while providing exceptional service across a wide range of industries including healthcare.
• are fast thinkers, able to process information quickly, with great accuracy and sensitivity to cultural differences.
• maintain a professional demeanor and always adhere to industry best practices in every interaction.
GLOBO interpreters are always at their best and prepared for any situation.
Location: must be located in the TX area
This is an on-site opportunity that will require you to travel to the sites.
About the role:
As a GLOBO Interpreter you need to:
• Always use polite forms of expression, enunciate clearly, and always strive to provide great customer service even in emotionally charged situations.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
Your Background and Experience:
• Full fluency in English in addition to your mother tongue.
• Professional interpreting experience.
• Very good cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
• Very good ability to remain neutral and objective during interpreting sessions, excluding personal comments and feelings from the conversation.
• Excellent accuracy - listening, memory retention.
• Very good medical terminology knowledge
• Training Program in the interpreting/language industry is a plus Show more details...
via ZipRecruiter
schedule_type: Full-timesalary: 16.10 an hourwork_from_home: 1
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are a 9+year old technology company, and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit... team with big ideas and ambitions. We’re entrepreneurial,
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are a 9+year old technology company, and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit... team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus, we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role:
GLOBO is expanding our customer operations, and we’re seeking Customer Service Associates (CSA) to join the team! The CSA will facilitate intake calls and requests ranging from on-demand to scheduled language services for our flagship customers.
If you like this idea, here’s more…
As a CSA, you are responsible for creating a best-in-class customer experience by consistently delivering clear, efficient, and valuable support to callers.
In addition to facilitating intake calls, you will:
• Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
• Provide exceptional client service experiences
• Log and track both calls and requests while servicing clients.
• Address opportunities to maintain and improve business relationships with clients
A candidate for this role can be located anywhere in the US. Schedules will be set two weeks in advance, and the schedule would include hours between 8AM-12AM EST Monday - Friday, and on weekends. Full and Part-Time Positions are Available! Flexibility is key for this role.
Apply if:
• You have a flexible schedule.
• You have strong customer service skills and a positive attitude.
• You have experience with call center software and scheduling tools.
• You are comfortable in a dynamic, fast-paced, and multi-line call center environment.
• You are highly organized.
• You have very good verbal communication skills.
• You have the ability to type quickly and accurately while taking calls.
• You are reliable and team-oriented
• You have a high school diploma or equivalent.
You’ll get bonus points for:
• You are bi-lingual (preferably in a non-Spanish language).
• Experience in the language/translation industry
GLOBO is an equal opportunity employer, and we value diversity. Employment is decided on the basis of qualifications, merit, and business need Show more details...
What’s it like to work here? Well, we’re a close-knit... team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus, we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role:
GLOBO is expanding our customer operations, and we’re seeking Customer Service Associates (CSA) to join the team! The CSA will facilitate intake calls and requests ranging from on-demand to scheduled language services for our flagship customers.
If you like this idea, here’s more…
As a CSA, you are responsible for creating a best-in-class customer experience by consistently delivering clear, efficient, and valuable support to callers.
In addition to facilitating intake calls, you will:
• Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
• Provide exceptional client service experiences
• Log and track both calls and requests while servicing clients.
• Address opportunities to maintain and improve business relationships with clients
A candidate for this role can be located anywhere in the US. Schedules will be set two weeks in advance, and the schedule would include hours between 8AM-12AM EST Monday - Friday, and on weekends. Full and Part-Time Positions are Available! Flexibility is key for this role.
Apply if:
• You have a flexible schedule.
• You have strong customer service skills and a positive attitude.
• You have experience with call center software and scheduling tools.
• You are comfortable in a dynamic, fast-paced, and multi-line call center environment.
• You are highly organized.
• You have very good verbal communication skills.
• You have the ability to type quickly and accurately while taking calls.
• You are reliable and team-oriented
• You have a high school diploma or equivalent.
You’ll get bonus points for:
• You are bi-lingual (preferably in a non-Spanish language).
• Experience in the language/translation industry
GLOBO is an equal opportunity employer, and we value diversity. Employment is decided on the basis of qualifications, merit, and business need Show more details...
via Talent.com
posted_at: 2 days agoschedule_type: Full-time
About the role :
As a GLOBO Interpreter you need to ...
• Answer all client calls in a professional manner, relaying first name and interpreter ID for every call.
• Always use polite forms of expression, enunciate clearly, and always strive to provide great customer service even in emotionally charged situations.
• Conduct intake and pre-session scripting for each client.
• Render correct concepts and meanings between the speakers, maintaining
About the role :
As a GLOBO Interpreter you need to ...
• Answer all client calls in a professional manner, relaying first name and interpreter ID for every call.
• Always use polite forms of expression, enunciate clearly, and always strive to provide great customer service even in emotionally charged situations.
• Conduct intake and pre-session scripting for each client.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
Technical Requirements :
• High-speed internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
• If you have sufficient internet speeds (10 / 5 or higher), you may choose to take calls directly through your computer and skip the phone altogether.
• Telephone service should be either a traditional landline or fixed VoIP (service directly through your cable / internet provider).
Your phone line should not have call waiting, voicemail, call forward, Caller ID, Voice Messaging, or any other feature that would interfere with call delivery.
Cellular and cordless phone are not allowed.
Your Background and Experience :
• Very good cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
• Very good ability to remain neutral and objective during calls, excluding personal comments and feelings from the conversation.
• Excellent accuracy - listening, memory retention.
• Very good medical terminology knowledge and ability to reference medical glossaries during active calls.
• Training Program in the interpreting / language industry is a plus.
• You will be required to submit a copy of your criminal background report / clearance.
Last updated : 2023-02-22 Show more details...
As a GLOBO Interpreter you need to ...
• Answer all client calls in a professional manner, relaying first name and interpreter ID for every call.
• Always use polite forms of expression, enunciate clearly, and always strive to provide great customer service even in emotionally charged situations.
• Conduct intake and pre-session scripting for each client.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
Technical Requirements :
• High-speed internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
• If you have sufficient internet speeds (10 / 5 or higher), you may choose to take calls directly through your computer and skip the phone altogether.
• Telephone service should be either a traditional landline or fixed VoIP (service directly through your cable / internet provider).
Your phone line should not have call waiting, voicemail, call forward, Caller ID, Voice Messaging, or any other feature that would interfere with call delivery.
Cellular and cordless phone are not allowed.
Your Background and Experience :
• Very good cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
• Very good ability to remain neutral and objective during calls, excluding personal comments and feelings from the conversation.
• Excellent accuracy - listening, memory retention.
• Very good medical terminology knowledge and ability to reference medical glossaries during active calls.
• Training Program in the interpreting / language industry is a plus.
• You will be required to submit a copy of your criminal background report / clearance.
Last updated : 2023-02-22 Show more details...
via ZipRecruiter
schedule_type: Full-timesalary: 45K a year
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are a 9+year old technology company, and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit... team with big ideas and ambitions. We’re entrepreneurial,
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are a 9+year old technology company, and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit... team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus, we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
GLOBO’s Market Development Specialist is on a mission to engage, inform, and delight inbound prospective customers from the time they first hear about GLOBO until they’re ready to use our solutions.
Role:
Reporting to the Digital Marketing Manager, this role collaborates closely with the Marketing team and Sales Account Executives to qualify GLOBO’s inbound marketing leads. Collaborating with Creative, Product, and Customer Experience departments to identify nurture opportunities, growth goals, and customer/prospect expectations, this role will be the first point of contact for many of GLOBO’s prospects as they take the journey to become a customer.
Responsibilities:
• Research and contact all inbound leads through email and phone
• Conduct discovery calls to determine prospect fit
• Act as a consultant and expert on GLOBO’s solutions
• Deliver sales contracts or assign clients to Account Executives as needed
• Build relationships and demonstrate the value of GLOBO’s services to prospects
• Onboard new inbound clients
• Monitor inbound clients for growth opportunities and Assign Customer Success Managers as needed
• Create emails and other initiatives to inform inbound clients of new products and services using content from the Creative team
• Monitor and report sales and client activity through Hubspot CRM and Sales Hub
Requirements:
• 0-2 years of relevant Sales/Marketing experience
• Bachelor’s Degree in Communications, Sales, Marketing, Business, or Related Field preferred
• Excellent communication skills (in virtual environments is a plus)
• Process-driven with attention to detail
• Comfortable with being client-facing
Bonus Points for:
• Experience in healthcare marketing/sales
• Experience with or knowledge of the Language Services industry
• Experience with Hubspot CRM, Marketing Hub, and Sales Hub
• Experience with Google Drive tools and Mac Operating System
GLOBO is an equal opportunity employer, and we value diversity. Employment is decided on the basis of qualifications, merit, and business need Show more details...
What’s it like to work here? Well, we’re a close-knit... team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus, we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
GLOBO’s Market Development Specialist is on a mission to engage, inform, and delight inbound prospective customers from the time they first hear about GLOBO until they’re ready to use our solutions.
Role:
Reporting to the Digital Marketing Manager, this role collaborates closely with the Marketing team and Sales Account Executives to qualify GLOBO’s inbound marketing leads. Collaborating with Creative, Product, and Customer Experience departments to identify nurture opportunities, growth goals, and customer/prospect expectations, this role will be the first point of contact for many of GLOBO’s prospects as they take the journey to become a customer.
Responsibilities:
• Research and contact all inbound leads through email and phone
• Conduct discovery calls to determine prospect fit
• Act as a consultant and expert on GLOBO’s solutions
• Deliver sales contracts or assign clients to Account Executives as needed
• Build relationships and demonstrate the value of GLOBO’s services to prospects
• Onboard new inbound clients
• Monitor inbound clients for growth opportunities and Assign Customer Success Managers as needed
• Create emails and other initiatives to inform inbound clients of new products and services using content from the Creative team
• Monitor and report sales and client activity through Hubspot CRM and Sales Hub
Requirements:
• 0-2 years of relevant Sales/Marketing experience
• Bachelor’s Degree in Communications, Sales, Marketing, Business, or Related Field preferred
• Excellent communication skills (in virtual environments is a plus)
• Process-driven with attention to detail
• Comfortable with being client-facing
Bonus Points for:
• Experience in healthcare marketing/sales
• Experience with or knowledge of the Language Services industry
• Experience with Hubspot CRM, Marketing Hub, and Sales Hub
• Experience with Google Drive tools and Mac Operating System
GLOBO is an equal opportunity employer, and we value diversity. Employment is decided on the basis of qualifications, merit, and business need Show more details...
via ZipRecruiter
schedule_type: Full-timesalary: 65K a yearwork_from_home: 1
We all speak different languages, and languages come in many forms. That language could be Mandarin or English, Python or Ruby. Languages offer unique views of the world, but can also create barriers in communication. At GLOBO, our collective, unique skills allow us to bridge the divide and enable communication, helping change the lives of some of the most vulnerable in our society. - VP of... Engineering
Listed on the Philadelphia 100 as one of
We all speak different languages, and languages come in many forms. That language could be Mandarin or English, Python or Ruby. Languages offer unique views of the world, but can also create barriers in communication. At GLOBO, our collective, unique skills allow us to bridge the divide and enable communication, helping change the lives of some of the most vulnerable in our society. - VP of... Engineering
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are a 10+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role: As a Data Analyst you will help provide insight to our teams and help inform our data strategies as we work to grow quickly and plan the productization of our data. You will be pivotal in analyzing and reporting GLOBO's key performance metrics and will aid in ongoing optimization efforts. You will have the opportunity to work closely with all the departments of GLOBO, driving data literacy throughout the organization. As you onboard we will work to expand your knowledge of SQL, Python, and other data analysis tools and concepts.
Responsibilities:
• Provide ongoing analytical guidance and support utilizing data management, technology, and modeling
• Analyze extensive client data to generate graphics and insights for customer presentations. Provide business-level explanations of trends, anomalies, and other key data points. Clear and well-reasoned explanations are key.
• Work with business owners inside and outside of our organization to utilize data to drive value
• Manage project timelines and deliverable schedules and share concerns about deliverables, timelines, and issues with project managers and directors.
• Maintain solid data integrity and work closely with engineering to ensure best practices are consistently applied
• Maintain underlying modeling and dashboards inside of our BI tool Looker
Requirements:
• Strong analytical skills; ability to manage, manipulate and analyze raw data, draw conclusions, and develop actionable recommendations
• Ability to work in a fast-paced environment focusing on real-time analytics.
• Knowledge of visual techniques for data analysis and presentation.
• Strong interpersonal written and verbal communication skills.
• Strong skills in Excel.
• Bachelor’s Degree in Computer Science, Data Science, Business Analytics, Applied Mathematics or similar degree
• 1+ years of experience working with SQL Compliant databases producing raw and summarized data sets
• 2+ years of experience with data analysis and data visualization
• Experience creating models and reports with Looker or similar BI Tool
Bonus Points
• Proficiency in programming languages such as Python or Ruby
• Experience with Machine Learning Techniques
• *
• GLOBO is located in the Philadelphia area, but we are open to this role being a remote position.
• * GLOBO is an equal opportunity employer and we value diversity. Employment is decided on the basis of qualifications, merit, and business need Show more details...
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are a 10+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role: As a Data Analyst you will help provide insight to our teams and help inform our data strategies as we work to grow quickly and plan the productization of our data. You will be pivotal in analyzing and reporting GLOBO's key performance metrics and will aid in ongoing optimization efforts. You will have the opportunity to work closely with all the departments of GLOBO, driving data literacy throughout the organization. As you onboard we will work to expand your knowledge of SQL, Python, and other data analysis tools and concepts.
Responsibilities:
• Provide ongoing analytical guidance and support utilizing data management, technology, and modeling
• Analyze extensive client data to generate graphics and insights for customer presentations. Provide business-level explanations of trends, anomalies, and other key data points. Clear and well-reasoned explanations are key.
• Work with business owners inside and outside of our organization to utilize data to drive value
• Manage project timelines and deliverable schedules and share concerns about deliverables, timelines, and issues with project managers and directors.
• Maintain solid data integrity and work closely with engineering to ensure best practices are consistently applied
• Maintain underlying modeling and dashboards inside of our BI tool Looker
Requirements:
• Strong analytical skills; ability to manage, manipulate and analyze raw data, draw conclusions, and develop actionable recommendations
• Ability to work in a fast-paced environment focusing on real-time analytics.
• Knowledge of visual techniques for data analysis and presentation.
• Strong interpersonal written and verbal communication skills.
• Strong skills in Excel.
• Bachelor’s Degree in Computer Science, Data Science, Business Analytics, Applied Mathematics or similar degree
• 1+ years of experience working with SQL Compliant databases producing raw and summarized data sets
• 2+ years of experience with data analysis and data visualization
• Experience creating models and reports with Looker or similar BI Tool
Bonus Points
• Proficiency in programming languages such as Python or Ruby
• Experience with Machine Learning Techniques
• *
• GLOBO is located in the Philadelphia area, but we are open to this role being a remote position.
• * GLOBO is an equal opportunity employer and we value diversity. Employment is decided on the basis of qualifications, merit, and business need Show more details...
via ZipRecruiter
schedule_type: Full-timework_from_home: 1
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are an 11+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit... team with big ideas and ambitions. We’re
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are an 11+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit... team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role:
As a Senior Account Executive (SAE) at GLOBO, you'll join the New Business Sales Team in pursuit of our mission of “Helping people communicate when it matters most.'' You will bring competitive and innovative tactics to acquire New Logo and Enterprise Level customers and capitalize on sales potential.
Primary responsibilities include prospecting, effective execution of solution demonstrations, preparing and presenting profitable pricing proposals, and meticulous management of CRM, best practices, and GLOBO’s Sales Process. An SAE needs to be a coachable sales professional and leader, able to work closely with the Director of Sales, and demonstrate a “can-do” attitude as you attack each day focused on exceeding your Weekly Sales Key Performance Indicators (KPIs).
Responsibilities:
• Source your own Direct Sales New Logo Deals
• Develop and maintain GPO, Channel Sales, and Direct End User customer relationships.
• Achieve, at minimum, an OTE (on-target earnings) New Business Sales Quota as determined by management
• Position the value of GLOBO’s service offerings to large and strategic accounts businesses
• Develop a deep understanding of GLOBO, our capabilities, and the language services industry
• Educate and guide prospects through the buyer’s journey to help them learn how GLOBO can grow their business
• Manage a true and robust pipeline of inbound and self-sourced leads to identify, engage, and develop relationships with potential buyers
• Qualify prospects’ business goals to determine if GLOBO can be a strategic investment for their business’ growth, all through consistent application of our “Winning By Design” Sales processes.
• Maintaining an active presence on Linkedin including doing the following on a weekly basis by 1) posting 5 articles where they include a summary of the “so what” of the article and use hashtags and tag people and 2) Make at least 3 comments on things their target prospects have posted.
• Provide meaningful input into Outbound sales proposals
• Update and maintain Hubspot in a timely manner
• Other duties as assigned
Requirements:
• Bachelor’s Degree
• 8 to 10 years of B2B, technical SaaS Enterprise Sales Experience, preferably with at least 5 years of Language Solutions experience
• At least 3 years of the above experience must be in a Senior Account Executive role with an emphasis on hunting new logos
• Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
• Experience with Google Docs and Apple/Mac Operating System preferred
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
• Fluent in English
Sound good so far? Here’s the icing on the cake and why joining the GLOBO community is something you can get excited about.
Our mission at GLOBO is to build bridges by eliminating barriers to communication. We believe the future is empathetic, and our mission is something you can be proud of! We’re committed to building a diverse community and amplifying varying perspectives, voices, and experiences that create the fabric of progress and improvement within our company.
Being a GLOBO Honeybadger comes with great benefits! We offer medical, dental, and vision plans with additional perks including benefits for virtual health and online mental health therapy. We offer a 401K with generous employer matching, Summery Fridays, and a PTO plan you can get excited about!
Want to learn more about us? Check us out on LinkedIn, Instagram, and Facebook!
GLOBO is located in the Philadelphia area, but we are open to this role being a remote position.
GLOBO is an equal opportunity employer and we value diversity. Employment is decided on the basis of qualifications, merit, and business need Show more details...
What’s it like to work here? Well, we’re a close-knit... team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role:
As a Senior Account Executive (SAE) at GLOBO, you'll join the New Business Sales Team in pursuit of our mission of “Helping people communicate when it matters most.'' You will bring competitive and innovative tactics to acquire New Logo and Enterprise Level customers and capitalize on sales potential.
Primary responsibilities include prospecting, effective execution of solution demonstrations, preparing and presenting profitable pricing proposals, and meticulous management of CRM, best practices, and GLOBO’s Sales Process. An SAE needs to be a coachable sales professional and leader, able to work closely with the Director of Sales, and demonstrate a “can-do” attitude as you attack each day focused on exceeding your Weekly Sales Key Performance Indicators (KPIs).
Responsibilities:
• Source your own Direct Sales New Logo Deals
• Develop and maintain GPO, Channel Sales, and Direct End User customer relationships.
• Achieve, at minimum, an OTE (on-target earnings) New Business Sales Quota as determined by management
• Position the value of GLOBO’s service offerings to large and strategic accounts businesses
• Develop a deep understanding of GLOBO, our capabilities, and the language services industry
• Educate and guide prospects through the buyer’s journey to help them learn how GLOBO can grow their business
• Manage a true and robust pipeline of inbound and self-sourced leads to identify, engage, and develop relationships with potential buyers
• Qualify prospects’ business goals to determine if GLOBO can be a strategic investment for their business’ growth, all through consistent application of our “Winning By Design” Sales processes.
• Maintaining an active presence on Linkedin including doing the following on a weekly basis by 1) posting 5 articles where they include a summary of the “so what” of the article and use hashtags and tag people and 2) Make at least 3 comments on things their target prospects have posted.
• Provide meaningful input into Outbound sales proposals
• Update and maintain Hubspot in a timely manner
• Other duties as assigned
Requirements:
• Bachelor’s Degree
• 8 to 10 years of B2B, technical SaaS Enterprise Sales Experience, preferably with at least 5 years of Language Solutions experience
• At least 3 years of the above experience must be in a Senior Account Executive role with an emphasis on hunting new logos
• Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
• Experience with Google Docs and Apple/Mac Operating System preferred
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
• Fluent in English
Sound good so far? Here’s the icing on the cake and why joining the GLOBO community is something you can get excited about.
Our mission at GLOBO is to build bridges by eliminating barriers to communication. We believe the future is empathetic, and our mission is something you can be proud of! We’re committed to building a diverse community and amplifying varying perspectives, voices, and experiences that create the fabric of progress and improvement within our company.
Being a GLOBO Honeybadger comes with great benefits! We offer medical, dental, and vision plans with additional perks including benefits for virtual health and online mental health therapy. We offer a 401K with generous employer matching, Summery Fridays, and a PTO plan you can get excited about!
Want to learn more about us? Check us out on LinkedIn, Instagram, and Facebook!
GLOBO is located in the Philadelphia area, but we are open to this role being a remote position.
GLOBO is an equal opportunity employer and we value diversity. Employment is decided on the basis of qualifications, merit, and business need Show more details...
via ZipRecruiter
schedule_type: Full-timesalary: 50K–60K a yearwork_from_home: 1
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are a 10+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit... team with big ideas and ambitions. We’re
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are a 10+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit... team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role:
As the Accounts Receivable Specialist at GLOBO, you'll join the Accounting Team in pursuit of our mission of “Helping people communicate when it matters most.'' You will bring your expertise to perform routine Accounts Receivable functions, effectively manage client relationships, close the books in a timely manner and assist in the completion of monthly billing.
Other key responsibilities include:
• Prepare, verify, post, and record customer payments and transactions to accounts receivable.
• Maintain professional and empathetic customer service relationships with clients.
• Create invoices according to company practices; submit invoices to customers.
• Maintain and update customer files, including name or address changes, and contractual changes.
• Identify and track delinquent accounts timely.
• Manage past-due accounts and collections correspondence by reviewing files, and contact delinquent account holders to request payment.
• Create reports regarding the current status of customer accounts as requested.
• Research customer discrepancies and past-due amounts.
• Reconcile accounts receivable on a monthly basis.
• Assist in the monthly close as needed.
Manage expense reports and company credit cards.
You’ll excel in the role by:
• Being a strong team player who is capable of prioritizing and executing projects in a fast-paced environment.
• Being a customer service guru and someone who can navigate difficult conversations with finesse and empathy.
• Apply if:
• You have an Associate’s Degree or a Bachelor’s Degree in Accounting.
• You have 2-3 years of related billing and accounts receivable experience.
• Your communications and customer service skills are top-notch.
• You have a working knowledge of QuickBooks or other small business accounting software.
• GLOBO is located in the Philadelphia area but is open to this position being remote.
GLOBO is an equal opportunity employer and we value diversity. Employment is decided on the basis of qualifications, merit, and business need Show more details...
What’s it like to work here? Well, we’re a close-knit... team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role:
As the Accounts Receivable Specialist at GLOBO, you'll join the Accounting Team in pursuit of our mission of “Helping people communicate when it matters most.'' You will bring your expertise to perform routine Accounts Receivable functions, effectively manage client relationships, close the books in a timely manner and assist in the completion of monthly billing.
Other key responsibilities include:
• Prepare, verify, post, and record customer payments and transactions to accounts receivable.
• Maintain professional and empathetic customer service relationships with clients.
• Create invoices according to company practices; submit invoices to customers.
• Maintain and update customer files, including name or address changes, and contractual changes.
• Identify and track delinquent accounts timely.
• Manage past-due accounts and collections correspondence by reviewing files, and contact delinquent account holders to request payment.
• Create reports regarding the current status of customer accounts as requested.
• Research customer discrepancies and past-due amounts.
• Reconcile accounts receivable on a monthly basis.
• Assist in the monthly close as needed.
Manage expense reports and company credit cards.
You’ll excel in the role by:
• Being a strong team player who is capable of prioritizing and executing projects in a fast-paced environment.
• Being a customer service guru and someone who can navigate difficult conversations with finesse and empathy.
• Apply if:
• You have an Associate’s Degree or a Bachelor’s Degree in Accounting.
• You have 2-3 years of related billing and accounts receivable experience.
• Your communications and customer service skills are top-notch.
• You have a working knowledge of QuickBooks or other small business accounting software.
• GLOBO is located in the Philadelphia area but is open to this position being remote.
GLOBO is an equal opportunity employer and we value diversity. Employment is decided on the basis of qualifications, merit, and business need Show more details...
via ZipRecruiter
schedule_type: Full-timesalary: 85K a year
We all speak different languages, and languages come in many forms. That language could be Mandarin or English, Python or Ruby. Languages offer unique views of the world, but can also create barriers in communication. At GLOBO, our collective, unique skills allow us to bridge the divide and enable communication, helping change the lives of some of the most vulnerable in our society. - VP of... Engineering
Listed on the Philadelphia 100 as one of
We all speak different languages, and languages come in many forms. That language could be Mandarin or English, Python or Ruby. Languages offer unique views of the world, but can also create barriers in communication. At GLOBO, our collective, unique skills allow us to bridge the divide and enable communication, helping change the lives of some of the most vulnerable in our society. - VP of... Engineering
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are a 10+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role: As a Site Reliability Engineer with GLOBO, you’ll help ensure our products are reliable, available, and error-free. We are a 24x7 shop on our mission of “helping people communicate when it matters most”. This path gives you the opportunity to work with our customers, other internal teams to ensure timely resolution of issues. This role will allow you to live somewhere between the Operations and Engineering lifestyles. Your passion for problem-solving will help you play a strategic role in our revolution of the delivery of language services and omnichannel communication.
If you like this idea; here’s more...
As a Site Reliability Engineer, working with and reporting to our VP of Engineering, you’ll be responsible for researching and resolving production bugs and performance issues as well as managing incidents and diagnosing production performance issues. You’ll work closely with the engineering and engineering operations team to triage client tickets, research detected exceptions and problems, and build on our runbooks. This is truly a job that will keep each day interesting and provide opportunities to grow your capabilities as the company grows and scales. Your experience might lie in software engineering or DevOps but your drive to provide exceptional experiences and love of learning will help propel you into this role.
Responsibilities:
• Automate systems using frameworks such as Chef, Ansible, Puppet, Capistrano and/or Terraform
• Manage and Monitor AWS services directly hosted or hosted through a third party solution provider
• Manage SIEM, GaurdDuty and other security systems
• Ownership of Incidents, managing response and communication to internal and external stakeholders
• Diagnose and resolve bugs to ensure our clients and staff have the best error free experience possible
• Manage and Deploy Mobile and Web Applications at scale
• Respond to incidents resolving infrastructure, platform and vendor issues to drive towards our five nines of availability
• Help manage our production monitoring capabilities, building new testing capabilities and maintaining existing.
• Help manage deployments of new builds of our applications into production
• Monitor, diagnose and resolve performance issues
About You:
You love to solve problems and deal gracefully under pressure. Helping ensure disenfranchised people can gain meaningful access to essential services gets you up in the morning. You’re confident working independently and enjoy working collaboratively to build truly useful products.
You're a generally curious person, eager to learn, and solving complex problems is your jam. That plus your wealth of technical knowledge will lead to your success. We believe a great communicator and creative problem solver is preferable to an expert in our specific stack.
Our Software:
To summarize, we've built a high-availability system that enables real-time interpretation through voice, video and chat. On the back-end, we provide visualized data that delivers powerful user insights. Our stack includes the following:
• Ruby on Rails
• PostgreSQL
• AWS
• Redis
• Twilio
• Objective-C/Swift
• Android/Java
• JavaScript
• React
• ElasticSearch
• RabbitMQ
This isn't a comprehensive list and we're always looking for the best tools, methodologies, and ideas.
Requirements:
• Bachelor’s Degree in Computer Science, Information Systems or related field
• 2+ years of experience developing software
• 2+ years of experience managing servers and IT infrastructure
• Knowledge of Information Security Fundamentals including HIPAA, SOC2, NIST and ISO 27001 compliance
• Working knowledge of Ruby, Python or a similar language
• A good understanding of managing and querying PostgreSQL
• Understanding of Redis or other in memory database technologies
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
Additional Preferred Requirements:
• Ability to work independently in a decentralized environment, without the reliance on direct authority
• Highest level of personal and professional integrity and ethics
• Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel
• Broad understanding of current and emerging technology practices
• High level of initiative, accountability, and follow-through
• Value strong teamwork and collaboration skills
• Demonstrated problem solving and decision-making skills;
• Ability to manage multiple initiatives and projects and prioritize needs
• Strong sense of service and passion for the company and business
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
• Fluent in English
Competencies: To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.
• Critical thinking
• Problem-solving
• Confidentiality
• Interpersonal skills
• Oral communication
• Written communication;
• Technical knowledge
• Leadership
• Planning/organizing
• Quality control
• Adaptability
• Dependability
Supervisory Responsibilities: This position does not have direct supervisory responsibilities.
GLOBO is located in the Philadelphia area, but we are open to this role being a remote position Show more details...
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are a 10+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role: As a Site Reliability Engineer with GLOBO, you’ll help ensure our products are reliable, available, and error-free. We are a 24x7 shop on our mission of “helping people communicate when it matters most”. This path gives you the opportunity to work with our customers, other internal teams to ensure timely resolution of issues. This role will allow you to live somewhere between the Operations and Engineering lifestyles. Your passion for problem-solving will help you play a strategic role in our revolution of the delivery of language services and omnichannel communication.
If you like this idea; here’s more...
As a Site Reliability Engineer, working with and reporting to our VP of Engineering, you’ll be responsible for researching and resolving production bugs and performance issues as well as managing incidents and diagnosing production performance issues. You’ll work closely with the engineering and engineering operations team to triage client tickets, research detected exceptions and problems, and build on our runbooks. This is truly a job that will keep each day interesting and provide opportunities to grow your capabilities as the company grows and scales. Your experience might lie in software engineering or DevOps but your drive to provide exceptional experiences and love of learning will help propel you into this role.
Responsibilities:
• Automate systems using frameworks such as Chef, Ansible, Puppet, Capistrano and/or Terraform
• Manage and Monitor AWS services directly hosted or hosted through a third party solution provider
• Manage SIEM, GaurdDuty and other security systems
• Ownership of Incidents, managing response and communication to internal and external stakeholders
• Diagnose and resolve bugs to ensure our clients and staff have the best error free experience possible
• Manage and Deploy Mobile and Web Applications at scale
• Respond to incidents resolving infrastructure, platform and vendor issues to drive towards our five nines of availability
• Help manage our production monitoring capabilities, building new testing capabilities and maintaining existing.
• Help manage deployments of new builds of our applications into production
• Monitor, diagnose and resolve performance issues
About You:
You love to solve problems and deal gracefully under pressure. Helping ensure disenfranchised people can gain meaningful access to essential services gets you up in the morning. You’re confident working independently and enjoy working collaboratively to build truly useful products.
You're a generally curious person, eager to learn, and solving complex problems is your jam. That plus your wealth of technical knowledge will lead to your success. We believe a great communicator and creative problem solver is preferable to an expert in our specific stack.
Our Software:
To summarize, we've built a high-availability system that enables real-time interpretation through voice, video and chat. On the back-end, we provide visualized data that delivers powerful user insights. Our stack includes the following:
• Ruby on Rails
• PostgreSQL
• AWS
• Redis
• Twilio
• Objective-C/Swift
• Android/Java
• JavaScript
• React
• ElasticSearch
• RabbitMQ
This isn't a comprehensive list and we're always looking for the best tools, methodologies, and ideas.
Requirements:
• Bachelor’s Degree in Computer Science, Information Systems or related field
• 2+ years of experience developing software
• 2+ years of experience managing servers and IT infrastructure
• Knowledge of Information Security Fundamentals including HIPAA, SOC2, NIST and ISO 27001 compliance
• Working knowledge of Ruby, Python or a similar language
• A good understanding of managing and querying PostgreSQL
• Understanding of Redis or other in memory database technologies
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
Additional Preferred Requirements:
• Ability to work independently in a decentralized environment, without the reliance on direct authority
• Highest level of personal and professional integrity and ethics
• Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel
• Broad understanding of current and emerging technology practices
• High level of initiative, accountability, and follow-through
• Value strong teamwork and collaboration skills
• Demonstrated problem solving and decision-making skills;
• Ability to manage multiple initiatives and projects and prioritize needs
• Strong sense of service and passion for the company and business
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
• Fluent in English
Competencies: To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.
• Critical thinking
• Problem-solving
• Confidentiality
• Interpersonal skills
• Oral communication
• Written communication;
• Technical knowledge
• Leadership
• Planning/organizing
• Quality control
• Adaptability
• Dependability
Supervisory Responsibilities: This position does not have direct supervisory responsibilities.
GLOBO is located in the Philadelphia area, but we are open to this role being a remote position Show more details...
via Tarta.ai
schedule_type: Full-time
About the role :
As a GLOBO Interpreter you need to ...
• Answer all client calls in a professional manner, relaying first name and interpreter ID for every call.
• Always use polite forms of expression, enunciate clearly, and always strive to provide great customer service even in emotionally charged situations.
• Conduct intake and pre-session scripting for each client.
• Render correct concepts and meanings between the speakers, maintaining
About the role :
As a GLOBO Interpreter you need to ...
• Answer all client calls in a professional manner, relaying first name and interpreter ID for every call.
• Always use polite forms of expression, enunciate clearly, and always strive to provide great customer service even in emotionally charged situations.
• Conduct intake and pre-session scripting for each client.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
Technical Requirements :
• High-speed internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
• If you have sufficient internet speeds (10 / 5 or higher), you may choose to take calls directly through your computer and skip the phone altogether.
• Telephone service should be either a traditional landline or fixed VoIP (service directly through your cable / internet provider).
Cellular and cordless phone are not allowed.
Your Background and Experience :
• Full fluency in English in addition to your mother tongue.
• Very good cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
• Very good ability to remain neutral and objective during calls, excluding personal comments and feelings from the conversation.
• Excellent accuracy - listening, memory retention.
• Very good medical terminology knowledge and ability to reference medical glossaries during active calls.
• Training Program in the interpreting / language industry is a plus.
Last updated : 2022-12-02 Show more details...
As a GLOBO Interpreter you need to ...
• Answer all client calls in a professional manner, relaying first name and interpreter ID for every call.
• Always use polite forms of expression, enunciate clearly, and always strive to provide great customer service even in emotionally charged situations.
• Conduct intake and pre-session scripting for each client.
• Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
• Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
Technical Requirements :
• High-speed internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
• If you have sufficient internet speeds (10 / 5 or higher), you may choose to take calls directly through your computer and skip the phone altogether.
• Telephone service should be either a traditional landline or fixed VoIP (service directly through your cable / internet provider).
Cellular and cordless phone are not allowed.
Your Background and Experience :
• Full fluency in English in addition to your mother tongue.
• Very good cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
• Very good ability to remain neutral and objective during calls, excluding personal comments and feelings from the conversation.
• Excellent accuracy - listening, memory retention.
• Very good medical terminology knowledge and ability to reference medical glossaries during active calls.
• Training Program in the interpreting / language industry is a plus.
Last updated : 2022-12-02 Show more details...
via ZipRecruiter
schedule_type: Full-timesalary: 100K–130K a year
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are an 11+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here...
Well, we’re a close-knit team with big ideas and ambitions. We’re
Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are an 11+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 200 languages.
What’s it like to work here...
Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role:
The ideal candidate will work with development counterparts to define service product release requirements based on market opportunities and operational improvements. As the interpretation services expert, this candidate will work with the sales and marketing teams to develop the interpretation communications, they will work with the operations team to build scalable service delivery processes, and they will analyze service utilization data to build robust staffing plans. This role will also serve as the internal and external evangelist for product offerings, working to support the sales channel and customers. Communication, teamwork, and data analysis skills are key to being successful in this role. The ideal candidate must be prepared to communicate with all areas/levels of the company.
This candidate will possess a unique blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality. Our ideal candidate must be prepared to make decisions with imperfect information, possess the ability to lead without authority, and be comfortable managing ambiguity and complexity. This candidate must also enjoy spending time with the operational data to understand utilization and find innovative solutions to achieve improved Product Margins.
Duties & Responsibilities
• Responsible for P&L for on-demand and scheduled audio and video interpreting; including providing support for billing and technical issues.
• Support execution of the business revenue and budget commitment plan and development of pricing strategy to achieve Gross Margin targets.
• Lead the development, implementation, and compliance of interpretation services’ policies, procedures, and operational strategy.
• Provide centralized operational analysis and optimization for service delivery system-wide, to include system standardization of LSP utilization, performance tracking/ productivity, product analytics, expense tracking, management reporting, and statistical analysis of all aspects of the interpretation service lines.
• Provide data analysis and modeling for Interpretation staffing models.
• Ensure that all regulatory, accreditation and industry-standard requirements are met on a continual basis for the interpretation products.
• Establish and maintain core interpretation KPIs to exceed contracted service levels and develop dashboards to monitor operational interpretation metrics through the use of data mining and analysis.
• Contribute to strategy, technical, and marketing aspects of audio, video on demand, and scheduled products in the portfolio.
• Exemplify a high standard of customer services; respond quickly to internal and external customer issues, work with colleagues to address system-wide breakdowns and proactively collaborate to resolve issues impacting the quality of service delivery.
• Devise strategies to ensure the growth of programs within the operations department, identify and implement process improvements that will maximize output and minimize cost.
• Develop implementation strategies for new and expanding clients within cross-functional teams of sales, marketing, customer success, and finance.
• Provide training and direct support of interpretation products to the Sales, Implementation, and Customer Success teams through participation in the RFP and contracting phases of client onboarding.
• Provide management oversight of 3rd party LSP vendors.
• Identify industry trends, new technology, certifications, and/or modifications needed to enhance technological and interpretation service offerings.
• Efficient and effective use of resources, teamwork, and innovation to develop
• innovative performance improvements.
• * Skills & Specifications
• Bachelors’ Degree in relevant field or equivalent career experience
• 5-7 years of experience in Operations, Demand Forecasting, or Workforce Planning
• Data and Analytical in nature with experience in data mining and analysis and able to translate data into predictable business insights
• Experience with Looker preferred
• Self-starter and independent worker
• Prior experience with technology-enabled services that are on-demand
• Strong written and verbal communication skills
• Experience with international teams and global staff
Things you get extra credit for:
• Experience in the interpretation and translation services industry
• Excellent interpersonal and project management skills
• Experience with Google Docs and Apple/Mac Operating Systems
• Possess a pleasant outlook – you must see the glass as half full rather than half empty
• Must be highly sensitive to diverse cultures and languages
Other Requirements:
• Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
• Experience with Google Docs and Apple/Mac Operating System preferred
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
GLOBO is located in the Philadelphia area, but we are open to this role being a remote position.
GLOBO is an equal opportunity employer and we value diversity. Employment is decided on the basis of qualifications, merit, and business need Show more details...
What’s it like to work here...
Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.
About the Role:
The ideal candidate will work with development counterparts to define service product release requirements based on market opportunities and operational improvements. As the interpretation services expert, this candidate will work with the sales and marketing teams to develop the interpretation communications, they will work with the operations team to build scalable service delivery processes, and they will analyze service utilization data to build robust staffing plans. This role will also serve as the internal and external evangelist for product offerings, working to support the sales channel and customers. Communication, teamwork, and data analysis skills are key to being successful in this role. The ideal candidate must be prepared to communicate with all areas/levels of the company.
This candidate will possess a unique blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality. Our ideal candidate must be prepared to make decisions with imperfect information, possess the ability to lead without authority, and be comfortable managing ambiguity and complexity. This candidate must also enjoy spending time with the operational data to understand utilization and find innovative solutions to achieve improved Product Margins.
Duties & Responsibilities
• Responsible for P&L for on-demand and scheduled audio and video interpreting; including providing support for billing and technical issues.
• Support execution of the business revenue and budget commitment plan and development of pricing strategy to achieve Gross Margin targets.
• Lead the development, implementation, and compliance of interpretation services’ policies, procedures, and operational strategy.
• Provide centralized operational analysis and optimization for service delivery system-wide, to include system standardization of LSP utilization, performance tracking/ productivity, product analytics, expense tracking, management reporting, and statistical analysis of all aspects of the interpretation service lines.
• Provide data analysis and modeling for Interpretation staffing models.
• Ensure that all regulatory, accreditation and industry-standard requirements are met on a continual basis for the interpretation products.
• Establish and maintain core interpretation KPIs to exceed contracted service levels and develop dashboards to monitor operational interpretation metrics through the use of data mining and analysis.
• Contribute to strategy, technical, and marketing aspects of audio, video on demand, and scheduled products in the portfolio.
• Exemplify a high standard of customer services; respond quickly to internal and external customer issues, work with colleagues to address system-wide breakdowns and proactively collaborate to resolve issues impacting the quality of service delivery.
• Devise strategies to ensure the growth of programs within the operations department, identify and implement process improvements that will maximize output and minimize cost.
• Develop implementation strategies for new and expanding clients within cross-functional teams of sales, marketing, customer success, and finance.
• Provide training and direct support of interpretation products to the Sales, Implementation, and Customer Success teams through participation in the RFP and contracting phases of client onboarding.
• Provide management oversight of 3rd party LSP vendors.
• Identify industry trends, new technology, certifications, and/or modifications needed to enhance technological and interpretation service offerings.
• Efficient and effective use of resources, teamwork, and innovation to develop
• innovative performance improvements.
• * Skills & Specifications
• Bachelors’ Degree in relevant field or equivalent career experience
• 5-7 years of experience in Operations, Demand Forecasting, or Workforce Planning
• Data and Analytical in nature with experience in data mining and analysis and able to translate data into predictable business insights
• Experience with Looker preferred
• Self-starter and independent worker
• Prior experience with technology-enabled services that are on-demand
• Strong written and verbal communication skills
• Experience with international teams and global staff
Things you get extra credit for:
• Experience in the interpretation and translation services industry
• Excellent interpersonal and project management skills
• Experience with Google Docs and Apple/Mac Operating Systems
• Possess a pleasant outlook – you must see the glass as half full rather than half empty
• Must be highly sensitive to diverse cultures and languages
Other Requirements:
• Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
• Experience with Google Docs and Apple/Mac Operating System preferred
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
GLOBO is located in the Philadelphia area, but we are open to this role being a remote position.
GLOBO is an equal opportunity employer and we value diversity. Employment is decided on the basis of qualifications, merit, and business need Show more details...
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