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Most recent job postings at GoCardless
via Built In
schedule_type: Full-timework_from_home: 1
About us
We're a global leader in account-to-account payments, making it easy for merchants to collect both recurring and one-off payments directly from customers' bank accounts. Our global payments network and technology platform take the pain out of getting paid for 80,000 businesses worldwide, from multinational corporations to small businesses. Each year we process US$30 billion of payments... across more than 30 countries. We're headquartered
About us
We're a global leader in account-to-account payments, making it easy for merchants to collect both recurring and one-off payments directly from customers' bank accounts. Our global payments network and technology platform take the pain out of getting paid for 80,000 businesses worldwide, from multinational corporations to small businesses. Each year we process US$30 billion of payments... across more than 30 countries. We're headquartered in the UK, with additional offices in Australia, France and the United States.
The Role
You will be part of the founding team helping to bring a brand new GoCardless product to market that focuses on powering other payments companies. You will be working hand in hand with a small agile cross functional team (Go to Market, Engineering, Product) and be paramount into shaping the future product direction and success of the new solution. You will work in close collaboration with the broader team and especially close with the GTM lead.
Your responsibilities as a Sales Development Representative will be to prospect, qualify opportunities and capture key needs/requirements from senior decision makers in other payments companies globally. You will work highly collaboratively with the GTM lead to find new sales opportunities.
This role will be our sixth addition to a close knit high performing remote SDR team that consistently overachieves against their targets.
You will be responsible for introducing GoCardless to new prospects, identifying the client’s pains, uncovering opportunities, and growing the pipeline through a sequence of outreach methods. This will entail researching and identifying relevant stakeholders in the sales decision-making process.
This role will primarily be an outbound position to;
• Introduce how GoCardless can make a real difference to businesses in North America, the UK and Europe
• Passionately articulate GoCardless’ value proposition in new verticals
• Nurture prospects through to a fully qualified meeting
• Think creatively about how best to engage new merchants
• Maintain and track your activity on Salesforce.com
• Develop the skills necessary for promotion to a closing or leadership position
Desired skills
• Experience working in a payments company is required
• A proven track record (circa 12-18 months) in an outbound sales development role
• You’re highly motivated to overachieve targets
• You enjoy thinking outside the box to engage new prospects
• Comfortable working in an evolving product and value proposition
• Experience using Salesforce, LinkedIn Sales Navigator and other prospecting tools is beneficial
• You are good at finding ways to motivate yourself and your teammates. We pride ourselves on positivity and camaraderie
• You embody the core values of GoCardless (Be Humble, Care Deeply, Act with Integrity, Start with Why)
Our team comes from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
Life at GoCardless
When it comes to culture, we're proud of what we call the 'GC magic'. It's primarily defined by our values: Start With Why, Be Humble, Act with Integrity, and Care Deeply. They've been our bedrock since day one, and they continue to be one of the key factors of our success, and the reason we love showing up to work every day.
Because we're now delivering on our important, and ambitious vision to become the world's bank payment network, we're working at pace. To help clear the path to success - so any obstacles and blockers don't slow us down - we've introduced our own set of operating principles, which live alongside our values. They're designed to help us successfully navigate our continued growth by helping us work together better. They provide guideposts around some of the key areas of how we operate so things are smoother, easier and ultimately lead to better outcomes. Read more about our values and operating principles here.
There's lots more to the magic. We view Diversity and inclusion as a business imperative, so we have a leader whose role it is to ensure we create an inclusive workplace where people from all backgrounds can thrive, and where people from all walks of life want to join us. We also have high engagement with our GeeCee-led 'employee resource groups' (such as BEAM, Inspiring, Pride, Mindful and Access) that are supported and sponsored by members of our Exec team. You can view our latest Gender Pay Gap report here.
We've also rolled out our 'Adaptive Working' and 'Work Away' schemes. Adaptive Working allows you to work flexibly, and in a way that fits around your lifestyle, whilst still ensuring our teams can collaborate effectively and get together and socialise. Work Away gives the flexibility to work away from your normal country of residence for up to 90 days in any 12 month period.
We also offer enhanced parental leave, pension packages, and you'll receive equity. Having this 'buy in' is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.
There's also our legendary 'GC Fridays'. They're four additional all-company days off every year, giving GeeCees a chance to switch off and relax, as a token of thanks for everyone's hard work and commitment.
Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn Show more details...
We're a global leader in account-to-account payments, making it easy for merchants to collect both recurring and one-off payments directly from customers' bank accounts. Our global payments network and technology platform take the pain out of getting paid for 80,000 businesses worldwide, from multinational corporations to small businesses. Each year we process US$30 billion of payments... across more than 30 countries. We're headquartered in the UK, with additional offices in Australia, France and the United States.
The Role
You will be part of the founding team helping to bring a brand new GoCardless product to market that focuses on powering other payments companies. You will be working hand in hand with a small agile cross functional team (Go to Market, Engineering, Product) and be paramount into shaping the future product direction and success of the new solution. You will work in close collaboration with the broader team and especially close with the GTM lead.
Your responsibilities as a Sales Development Representative will be to prospect, qualify opportunities and capture key needs/requirements from senior decision makers in other payments companies globally. You will work highly collaboratively with the GTM lead to find new sales opportunities.
This role will be our sixth addition to a close knit high performing remote SDR team that consistently overachieves against their targets.
You will be responsible for introducing GoCardless to new prospects, identifying the client’s pains, uncovering opportunities, and growing the pipeline through a sequence of outreach methods. This will entail researching and identifying relevant stakeholders in the sales decision-making process.
This role will primarily be an outbound position to;
• Introduce how GoCardless can make a real difference to businesses in North America, the UK and Europe
• Passionately articulate GoCardless’ value proposition in new verticals
• Nurture prospects through to a fully qualified meeting
• Think creatively about how best to engage new merchants
• Maintain and track your activity on Salesforce.com
• Develop the skills necessary for promotion to a closing or leadership position
Desired skills
• Experience working in a payments company is required
• A proven track record (circa 12-18 months) in an outbound sales development role
• You’re highly motivated to overachieve targets
• You enjoy thinking outside the box to engage new prospects
• Comfortable working in an evolving product and value proposition
• Experience using Salesforce, LinkedIn Sales Navigator and other prospecting tools is beneficial
• You are good at finding ways to motivate yourself and your teammates. We pride ourselves on positivity and camaraderie
• You embody the core values of GoCardless (Be Humble, Care Deeply, Act with Integrity, Start with Why)
Our team comes from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.
Life at GoCardless
When it comes to culture, we're proud of what we call the 'GC magic'. It's primarily defined by our values: Start With Why, Be Humble, Act with Integrity, and Care Deeply. They've been our bedrock since day one, and they continue to be one of the key factors of our success, and the reason we love showing up to work every day.
Because we're now delivering on our important, and ambitious vision to become the world's bank payment network, we're working at pace. To help clear the path to success - so any obstacles and blockers don't slow us down - we've introduced our own set of operating principles, which live alongside our values. They're designed to help us successfully navigate our continued growth by helping us work together better. They provide guideposts around some of the key areas of how we operate so things are smoother, easier and ultimately lead to better outcomes. Read more about our values and operating principles here.
There's lots more to the magic. We view Diversity and inclusion as a business imperative, so we have a leader whose role it is to ensure we create an inclusive workplace where people from all backgrounds can thrive, and where people from all walks of life want to join us. We also have high engagement with our GeeCee-led 'employee resource groups' (such as BEAM, Inspiring, Pride, Mindful and Access) that are supported and sponsored by members of our Exec team. You can view our latest Gender Pay Gap report here.
We've also rolled out our 'Adaptive Working' and 'Work Away' schemes. Adaptive Working allows you to work flexibly, and in a way that fits around your lifestyle, whilst still ensuring our teams can collaborate effectively and get together and socialise. Work Away gives the flexibility to work away from your normal country of residence for up to 90 days in any 12 month period.
We also offer enhanced parental leave, pension packages, and you'll receive equity. Having this 'buy in' is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.
There's also our legendary 'GC Fridays'. They're four additional all-company days off every year, giving GeeCees a chance to switch off and relax, as a token of thanks for everyone's hard work and commitment.
Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn Show more details...
via Salary.com
posted_at: 3 days agoschedule_type: Full-time
The role
You will be an integral part of a collaborative and rapidly growing legal team at a fast-paced fintech scale-up. As a member of a busy legal team you will also contribute to team-wide initiatives and work with people from across our geos (including UK, France, Latvia, US and ANZ...
What excites you
• Reviewing supplier contracts, using GoCardless’ playbook as the standard and updating it when required
• Extracting and recording key
The role
You will be an integral part of a collaborative and rapidly growing legal team at a fast-paced fintech scale-up. As a member of a busy legal team you will also contribute to team-wide initiatives and work with people from across our geos (including UK, France, Latvia, US and ANZ...
What excites you
• Reviewing supplier contracts, using GoCardless’ playbook as the standard and updating it when required
• Extracting and recording key information from contracts
• Conducting risk reviews of contracts and escalating internally as required
• Updating process documents and contract templates
• Supporting the drafting of new clauses/terms and review forms used to onboard suppliers and highlighting key risk areas
• Being the first point of contact for a broad range of contract manager/paralegal issues from all business functions of a high-growth fintech scale-up
• Managing the inflow of legal matters by answering basic queries from across the business and involving other members of the legal team as appropriate
• Reviewing and negotiating NDAs and other ancillary legal documents and building out and maintaining self-help tools for the legal team and for the wider business
• Spotting opportunities that allow us to deliver contract management/paralegal/legal executive services in a more efficient and scalable way, and building new processes
• Helping members of the team with ad-hoc projects such as legal research, product launches, corporate projects and IP matters
• Taking charge of document management
What excites us
• You have previous experience working as contract manager/paralegal in either a commercial law firm or in-house organisation
• You are used to working independently and proactively on a variety of projects simultaneously, and can effectively prioritise
• You are tech-savvy and have experience with legal tech tools and contract management systems
• You are a great communicator and want to work in a fun, fast-growing but demanding company
• You want to make it easier for the legal team to provide advice with your support
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Salary Range: €1,800 - €2,000 Show more details...
You will be an integral part of a collaborative and rapidly growing legal team at a fast-paced fintech scale-up. As a member of a busy legal team you will also contribute to team-wide initiatives and work with people from across our geos (including UK, France, Latvia, US and ANZ...
What excites you
• Reviewing supplier contracts, using GoCardless’ playbook as the standard and updating it when required
• Extracting and recording key information from contracts
• Conducting risk reviews of contracts and escalating internally as required
• Updating process documents and contract templates
• Supporting the drafting of new clauses/terms and review forms used to onboard suppliers and highlighting key risk areas
• Being the first point of contact for a broad range of contract manager/paralegal issues from all business functions of a high-growth fintech scale-up
• Managing the inflow of legal matters by answering basic queries from across the business and involving other members of the legal team as appropriate
• Reviewing and negotiating NDAs and other ancillary legal documents and building out and maintaining self-help tools for the legal team and for the wider business
• Spotting opportunities that allow us to deliver contract management/paralegal/legal executive services in a more efficient and scalable way, and building new processes
• Helping members of the team with ad-hoc projects such as legal research, product launches, corporate projects and IP matters
• Taking charge of document management
What excites us
• You have previous experience working as contract manager/paralegal in either a commercial law firm or in-house organisation
• You are used to working independently and proactively on a variety of projects simultaneously, and can effectively prioritise
• You are tech-savvy and have experience with legal tech tools and contract management systems
• You are a great communicator and want to work in a fun, fast-growing but demanding company
• You want to make it easier for the legal team to provide advice with your support
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Salary Range: €1,800 - €2,000 Show more details...
via Jooble
posted_at: 3 days agoschedule_type: Full-time
The role
GoCardless is on a mission to become the world’s bank payment network. Customer Operations is set to play a vital role in the business’s ambition to reach this goal. This team is responsible for scaling, optimising, and at times creating sustainable operational processes that will help the business evolve and thrive in the Open Banking industry. This role is vital to the successful... delivery of the company's objectives and ensuring
The role
GoCardless is on a mission to become the world’s bank payment network. Customer Operations is set to play a vital role in the business’s ambition to reach this goal. This team is responsible for scaling, optimising, and at times creating sustainable operational processes that will help the business evolve and thrive in the Open Banking industry. This role is vital to the successful... delivery of the company's objectives and ensuring we’re supporting our Customers’ journey from day one.
If you’re eager to make your mark and are looking for an exciting challenge, this may be your role. You’ll be working closely with our customers and touching base with a variety of teams and stakeholders within GoCardless. You’ll also have the opportunity to develop your communication, operational, and prioritisation skills. Though you will be expected to hit the ground running, you’ll be part of a dedicated team that’s well-established and has a focus on developing careers. To that end, before you start, there's paid training, an induction, and a thorough onboarding process, so you get comfortable with the GoCardless product. If you’re happy working in a fast-paced environment where the work is varied and challenging, then this is the role for you.
======
This role is part of the Customer Operations group and is responsible for supporting customers and carrying out Customer & KYC responsibilities such as carrying out KYC checks, providing an excellent level of service by owning customer queries relating to product usage, general enquiries and troubleshooting.
While setting up this team, we will begin by dedicating the team to tasks related to customers or KYC. The role is expected to eventually blend KYC and customer skills, making it an excellent career path in Customer Operations as both are very essential skills in fast-paced fintech. Not only will it allow for two essential skill sets to be developed and mastered that are key for the fintech industry but it will allow for development and growth into a multitude of pathways such as AML Analysis, senior customer support and potential management opportunities.
Location
Onsite - Riga, Latvia
Working hours
Shift Pattern 1 - (40 hours per week, weekdays as per below)
• Monday - Friday, 10 am to 7 pm EET
Shift Pattern 2 - Rotational Shift Pattern (4 days working - 4 days break, including weekdays and weekends rotation between following shifts per below)
• 8 am - 8 pm EET for 4 days
• 4 days off
• 8 pm - 8 am EET for 4 days
• 4 days off
We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays.
For all the shift options mentioned above, the first four weeks will be dedicated to induction & onboarding, and you will need to be in our Riga office 9 am - 6 pm, Monday to Friday.
What excites you
As a Customer & KYC Specialist, you will:
• Support Partners and Developers in using the Gocardless product
• Supporting customers through various channels, ensuring the delivery of a world-class customer experience
• Conduct onboarding checks, ensuring that our local and global KYC (Know your Customer) requirements are met while ensuring new and existing customers have a seamless experience by delivering high-quality KYC reviews
• Be responsible for handling KYC escalations and screening queries from your colleagues
• Be responsible for supervising during the night shift by delegating tasks, monitoring the team’s performance and assisting the team by performing the tasks with them where required.(not applicable if you applying for Shift Pattern 1)
• Helping with training and development
• Conduct enhanced due diligence on GoCardless customers, identifying risks and making recommendations on how these risks can be mitigated
• Perform politically exposed (PEP), Sanctions and Adverse media screening
• Identify opportunities to upskill other team members and proactively share knowledge
• Work on projects to improve the customer experience and enable further scaling of the team
• Review the output of risk tooling models and taking decisions on alerts
We care about customer experience, speed and quality. We have challenging KPIs that we work hard to deliver against and growing markets to serve as GoCardless expands globally.
What excites us
• You have a minimum of 2-3 years of previous experience working in a similar role in Customer support or KYC role
• Y ou have a flawless command of English and communicate clearly in speaking and writing, and are happy to support customers via email or over the phone
• You care deeply about providing customers with a great experience
• You take pride in having strong attention to detail and always see tasks through to completion
• You're proactive, can pre-empt issues and are a creative problem solver
• You have the ability to keep calm under pressure
• Ability to learn API programming
• You understand the importance of anti-money laundering and counter-terrorist financing
• Equally, you're passionate about balancing AML requirements with a great customer experience, explaining our requirements effectively
• You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach
• Prior experience using tools like Zendesk, Intercom or Looker is preferred
• Previous experience working with a complex and technical product or compliance (AML/KYC) experience where you’ve had exposure to a variety of entity types across multiple geographies is preferred
• Coding skills in languages such as PHP, .NET, Java, Ruby and Python are desirable
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Salary Range: €1440 - €2300 monthly (Gross Show more details...
GoCardless is on a mission to become the world’s bank payment network. Customer Operations is set to play a vital role in the business’s ambition to reach this goal. This team is responsible for scaling, optimising, and at times creating sustainable operational processes that will help the business evolve and thrive in the Open Banking industry. This role is vital to the successful... delivery of the company's objectives and ensuring we’re supporting our Customers’ journey from day one.
If you’re eager to make your mark and are looking for an exciting challenge, this may be your role. You’ll be working closely with our customers and touching base with a variety of teams and stakeholders within GoCardless. You’ll also have the opportunity to develop your communication, operational, and prioritisation skills. Though you will be expected to hit the ground running, you’ll be part of a dedicated team that’s well-established and has a focus on developing careers. To that end, before you start, there's paid training, an induction, and a thorough onboarding process, so you get comfortable with the GoCardless product. If you’re happy working in a fast-paced environment where the work is varied and challenging, then this is the role for you.
======
This role is part of the Customer Operations group and is responsible for supporting customers and carrying out Customer & KYC responsibilities such as carrying out KYC checks, providing an excellent level of service by owning customer queries relating to product usage, general enquiries and troubleshooting.
While setting up this team, we will begin by dedicating the team to tasks related to customers or KYC. The role is expected to eventually blend KYC and customer skills, making it an excellent career path in Customer Operations as both are very essential skills in fast-paced fintech. Not only will it allow for two essential skill sets to be developed and mastered that are key for the fintech industry but it will allow for development and growth into a multitude of pathways such as AML Analysis, senior customer support and potential management opportunities.
Location
Onsite - Riga, Latvia
Working hours
Shift Pattern 1 - (40 hours per week, weekdays as per below)
• Monday - Friday, 10 am to 7 pm EET
Shift Pattern 2 - Rotational Shift Pattern (4 days working - 4 days break, including weekdays and weekends rotation between following shifts per below)
• 8 am - 8 pm EET for 4 days
• 4 days off
• 8 pm - 8 am EET for 4 days
• 4 days off
We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays.
For all the shift options mentioned above, the first four weeks will be dedicated to induction & onboarding, and you will need to be in our Riga office 9 am - 6 pm, Monday to Friday.
What excites you
As a Customer & KYC Specialist, you will:
• Support Partners and Developers in using the Gocardless product
• Supporting customers through various channels, ensuring the delivery of a world-class customer experience
• Conduct onboarding checks, ensuring that our local and global KYC (Know your Customer) requirements are met while ensuring new and existing customers have a seamless experience by delivering high-quality KYC reviews
• Be responsible for handling KYC escalations and screening queries from your colleagues
• Be responsible for supervising during the night shift by delegating tasks, monitoring the team’s performance and assisting the team by performing the tasks with them where required.(not applicable if you applying for Shift Pattern 1)
• Helping with training and development
• Conduct enhanced due diligence on GoCardless customers, identifying risks and making recommendations on how these risks can be mitigated
• Perform politically exposed (PEP), Sanctions and Adverse media screening
• Identify opportunities to upskill other team members and proactively share knowledge
• Work on projects to improve the customer experience and enable further scaling of the team
• Review the output of risk tooling models and taking decisions on alerts
We care about customer experience, speed and quality. We have challenging KPIs that we work hard to deliver against and growing markets to serve as GoCardless expands globally.
What excites us
• You have a minimum of 2-3 years of previous experience working in a similar role in Customer support or KYC role
• Y ou have a flawless command of English and communicate clearly in speaking and writing, and are happy to support customers via email or over the phone
• You care deeply about providing customers with a great experience
• You take pride in having strong attention to detail and always see tasks through to completion
• You're proactive, can pre-empt issues and are a creative problem solver
• You have the ability to keep calm under pressure
• Ability to learn API programming
• You understand the importance of anti-money laundering and counter-terrorist financing
• Equally, you're passionate about balancing AML requirements with a great customer experience, explaining our requirements effectively
• You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach
• Prior experience using tools like Zendesk, Intercom or Looker is preferred
• Previous experience working with a complex and technical product or compliance (AML/KYC) experience where you’ve had exposure to a variety of entity types across multiple geographies is preferred
• Coding skills in languages such as PHP, .NET, Java, Ruby and Python are desirable
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Salary Range: €1440 - €2300 monthly (Gross Show more details...
via Salary.com
schedule_type: Full-time
The role
The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care...
You’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and
The role
The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care...
You’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk.
On a daily basis you will:
• Monitor the risk alert queue and identify high risk behaviour within the business portfolio
• Conduct fraud investigations within service level agreements to reduce potential revenue losses
• Attain a thorough understanding of GoCardless’ product, policies and processes
• Lead on customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experience
What excites you
• The opportunity to work in a newly built team and make important daily decisions that can make an impact on GoCardless’s future success
• Having the opportunity to learn more about data and how to use it to make informative decisions across the business
• Working in a global fraud team where you can share experiences and learn from other team members who come from a variety of industries
What excites us
• You have some experience in a fraud investigations role or similar and are looking for your next challenge
• You use logic and reasoning to separate legitimate behaviour from suspected illicit activity
• You understand the implications of new information for both current and future problem-solving and decision-making
• You use your written English skills to strike the right tone with internal and external stakeholders.
• You’re driven by initiative, and understand the impact of every decision you make on our merchants
• Results-focused: You can prioritise, organise, and show initiative and willing to get the job done
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply Show more details...
The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care...
You’ll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk.
On a daily basis you will:
• Monitor the risk alert queue and identify high risk behaviour within the business portfolio
• Conduct fraud investigations within service level agreements to reduce potential revenue losses
• Attain a thorough understanding of GoCardless’ product, policies and processes
• Lead on customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experience
What excites you
• The opportunity to work in a newly built team and make important daily decisions that can make an impact on GoCardless’s future success
• Having the opportunity to learn more about data and how to use it to make informative decisions across the business
• Working in a global fraud team where you can share experiences and learn from other team members who come from a variety of industries
What excites us
• You have some experience in a fraud investigations role or similar and are looking for your next challenge
• You use logic and reasoning to separate legitimate behaviour from suspected illicit activity
• You understand the implications of new information for both current and future problem-solving and decision-making
• You use your written English skills to strike the right tone with internal and external stakeholders.
• You’re driven by initiative, and understand the impact of every decision you make on our merchants
• Results-focused: You can prioritise, organise, and show initiative and willing to get the job done
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply Show more details...
via Salary.com
schedule_type: Full-time
The Role
We're looking for an enthusiastic leader to manage our brand-new Customer Operations team based in Riga. Our team in Riga consists of 1) Customer & KYC Representatives and 2) Customer & KYC Specialists...
As a Customer Operations Manager, you will be working closely with the Customer Operations team based in Riga and London. You will be responsible for scaling, optimising, and at times creating sustainable operational processes that will
The Role
We're looking for an enthusiastic leader to manage our brand-new Customer Operations team based in Riga. Our team in Riga consists of 1) Customer & KYC Representatives and 2) Customer & KYC Specialists...
As a Customer Operations Manager, you will be working closely with the Customer Operations team based in Riga and London. You will be responsible for scaling, optimising, and at times creating sustainable operational processes that will help the business evolve and thrive in the Open Banking industry. This role is vital to the successful delivery of the company's objectives and ensuring we’re supporting our Customers’ journey from day one.
If you’re eager to make your mark and are looking for an exciting challenge, this may be your role. Your team will be working closely with our customers and touching base with a variety of teams and stakeholders within GoCardless.
You’ll also have the opportunity to develop people’s careers by helping them do their job effectively and efficiently. Though you will be expected to hit the ground running, you’ll be part of a dedicated team that’s well-established and has a focus on developing careers. To that end, before you start, there's paid training, an induction, and a thorough onboarding process so you get comfortable with the GoCardless product and processes. If you’re happy working in a fast-paced environment where the work is varied and challenging, then this is the role for you.
Location
Riga, Latvia
Working hours
As part of this roles you may be expected to work days, evenings and weekends
What excites you
• Lead and develop your team to deliver sensational customer service by proactively identifying knowledge gaps and delivering operational targets
• Setting tactical goals at individual and team level to achieve objectives & key results
• Obsessing over analytics to identify ways to deliver ambitious performance metrics
• Liaise and work closely with other stakeholders in the business to improve cross-functional processes and also undertake periodic reviews of Customer Operation systems and processes
• Actively drive the agenda to put forward the needs of our customers as well as leverage every opportunity to streamline processes to reduce effort and enhance customer experience
• Actively involved in the Recruitment and Onboarding process
• Lead on Incident Management
• Researching new tools which will further improve customer experience
• Keeping abreast of new technologies and best practices in the industry to ensure that GC is always ahead of the curve
What excites us
• You are passionate about Customer Support & KYC
• You have a prior experience of managing KYC or Customer Support teams
• You’re a leader and a teacher
• You have experience in creating and nurturing high-performing teams
• You love solving problems and can adapt quickly to change
• You have heaps of initiative, enthusiasm, and patience
• You make smart choices and prioritise well
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Salary Range: €2900 - €3300 monthly (Gross Show more details...
We're looking for an enthusiastic leader to manage our brand-new Customer Operations team based in Riga. Our team in Riga consists of 1) Customer & KYC Representatives and 2) Customer & KYC Specialists...
As a Customer Operations Manager, you will be working closely with the Customer Operations team based in Riga and London. You will be responsible for scaling, optimising, and at times creating sustainable operational processes that will help the business evolve and thrive in the Open Banking industry. This role is vital to the successful delivery of the company's objectives and ensuring we’re supporting our Customers’ journey from day one.
If you’re eager to make your mark and are looking for an exciting challenge, this may be your role. Your team will be working closely with our customers and touching base with a variety of teams and stakeholders within GoCardless.
You’ll also have the opportunity to develop people’s careers by helping them do their job effectively and efficiently. Though you will be expected to hit the ground running, you’ll be part of a dedicated team that’s well-established and has a focus on developing careers. To that end, before you start, there's paid training, an induction, and a thorough onboarding process so you get comfortable with the GoCardless product and processes. If you’re happy working in a fast-paced environment where the work is varied and challenging, then this is the role for you.
Location
Riga, Latvia
Working hours
As part of this roles you may be expected to work days, evenings and weekends
What excites you
• Lead and develop your team to deliver sensational customer service by proactively identifying knowledge gaps and delivering operational targets
• Setting tactical goals at individual and team level to achieve objectives & key results
• Obsessing over analytics to identify ways to deliver ambitious performance metrics
• Liaise and work closely with other stakeholders in the business to improve cross-functional processes and also undertake periodic reviews of Customer Operation systems and processes
• Actively drive the agenda to put forward the needs of our customers as well as leverage every opportunity to streamline processes to reduce effort and enhance customer experience
• Actively involved in the Recruitment and Onboarding process
• Lead on Incident Management
• Researching new tools which will further improve customer experience
• Keeping abreast of new technologies and best practices in the industry to ensure that GC is always ahead of the curve
What excites us
• You are passionate about Customer Support & KYC
• You have a prior experience of managing KYC or Customer Support teams
• You’re a leader and a teacher
• You have experience in creating and nurturing high-performing teams
• You love solving problems and can adapt quickly to change
• You have heaps of initiative, enthusiasm, and patience
• You make smart choices and prioritise well
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Salary Range: €2900 - €3300 monthly (Gross Show more details...
via Jooble
posted_at: 6 days agoschedule_type: Full-time
The Role
We are looking for experienced Business Intelligence Engineers to help support our growing business and build out our data capabilities. You will be working with the BI Engineering team to define and build GoCardless’s core data models which provide the foundations for BI excellence and downstream data-hungry teams and tools. You’ll create the underpinning models that enable deep... insight into a fast-growing business and do so with
The Role
We are looking for experienced Business Intelligence Engineers to help support our growing business and build out our data capabilities. You will be working with the BI Engineering team to define and build GoCardless’s core data models which provide the foundations for BI excellence and downstream data-hungry teams and tools. You’ll create the underpinning models that enable deep... insight into a fast-growing business and do so with scale and resilience in mind from day one. You’ll help people in all areas of GoCardless make better, faster, more data-driven decisions and develop an expert knowledge of all areas of our operation.
You’ll sit in our Product Development division and will work with technical and non-technical people across the whole company. You’ll collaborate closely with our team of talented BI Analysts, designing and implementing the foundations they need to provide first class analysis to the business.
The main elements of this role will involve:
• Developing coherent and performant data models that transform large, complex and disparate datasets into explorable, understandable and accurate data products
• Building end-to-end BI solutions from ETL through to data modelling and on to front end dashboards
• Collaborating with engineers to prototype, design and build pipelines which take raw data from production systems and deliver them in a format suitable for analytic workloads
• Supporting people across the company to enable them to self-serve Business Intelligence through BI tools - we’re using dbt and Looker at GoCardless.
• Building BI tooling that fully leverages the capabilities of Google Cloud Platform and BigQuery
• Collaborating with BI Analysts and other data teams to create a data architecture that powers their deep-dive analysis to both test specific hypotheses and generate new business insights
• Collaborating with our team of Data Infrastructure Engineers to design and implement ingestion pipelines for new data sources, leveraging their tooling to expand the breadth of the GoCardless data warehouse
What excites you
• You can point to a solid track record as a developer of first class data tooling
• You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve problems with data
• You’re used to sharing your technical work in a clear way to others around you
• You can turn complex business requirements into scalable, robust, explorable data products
• You’re good at quickly getting a grasp of any dataset that you’re working with
• You’ll be able to demonstrate how you have automated repetitive tasks and built robust ETL pipelines
What excites us
• You have excellent SQL skills and experience of scripting languages like Python
• Experience with Big Data technologies (e.g. BigQuery, Snowflake) and working with data at significant scale
• You have a firm grasp of self-serve data tools like Looker, Tableau or similar. We’re using Looker at GoCardless.
• You have experience working in an agile environment at pace
• You can communicate your work clearly to both technical and non-technical audiences
• You are as comfortable sourcing data from third party APIs as you are with discussing data modelling approaches
Salary Range: €3,420 - €3,780 Show more details...
We are looking for experienced Business Intelligence Engineers to help support our growing business and build out our data capabilities. You will be working with the BI Engineering team to define and build GoCardless’s core data models which provide the foundations for BI excellence and downstream data-hungry teams and tools. You’ll create the underpinning models that enable deep... insight into a fast-growing business and do so with scale and resilience in mind from day one. You’ll help people in all areas of GoCardless make better, faster, more data-driven decisions and develop an expert knowledge of all areas of our operation.
You’ll sit in our Product Development division and will work with technical and non-technical people across the whole company. You’ll collaborate closely with our team of talented BI Analysts, designing and implementing the foundations they need to provide first class analysis to the business.
The main elements of this role will involve:
• Developing coherent and performant data models that transform large, complex and disparate datasets into explorable, understandable and accurate data products
• Building end-to-end BI solutions from ETL through to data modelling and on to front end dashboards
• Collaborating with engineers to prototype, design and build pipelines which take raw data from production systems and deliver them in a format suitable for analytic workloads
• Supporting people across the company to enable them to self-serve Business Intelligence through BI tools - we’re using dbt and Looker at GoCardless.
• Building BI tooling that fully leverages the capabilities of Google Cloud Platform and BigQuery
• Collaborating with BI Analysts and other data teams to create a data architecture that powers their deep-dive analysis to both test specific hypotheses and generate new business insights
• Collaborating with our team of Data Infrastructure Engineers to design and implement ingestion pipelines for new data sources, leveraging their tooling to expand the breadth of the GoCardless data warehouse
What excites you
• You can point to a solid track record as a developer of first class data tooling
• You’re a self-starter - you take initiative in spotting opportunities and finding ways to solve problems with data
• You’re used to sharing your technical work in a clear way to others around you
• You can turn complex business requirements into scalable, robust, explorable data products
• You’re good at quickly getting a grasp of any dataset that you’re working with
• You’ll be able to demonstrate how you have automated repetitive tasks and built robust ETL pipelines
What excites us
• You have excellent SQL skills and experience of scripting languages like Python
• Experience with Big Data technologies (e.g. BigQuery, Snowflake) and working with data at significant scale
• You have a firm grasp of self-serve data tools like Looker, Tableau or similar. We’re using Looker at GoCardless.
• You have experience working in an agile environment at pace
• You can communicate your work clearly to both technical and non-technical audiences
• You are as comfortable sourcing data from third party APIs as you are with discussing data modelling approaches
Salary Range: €3,420 - €3,780 Show more details...
via Salary.com
schedule_type: Full-time
The role
We are looking for a people's person with technical acumen to assist our customers with a range of issues...
As a tech support specialist you will be the first point of contact for any issues on our API. You will be talking to programmers, product owners, CTOs, and CEOs. These people know what they're doing, what they need, and really appreciate sharp, to-the-point support.
You will need to investigate across an array of logs, databases,
The role
We are looking for a people's person with technical acumen to assist our customers with a range of issues...
As a tech support specialist you will be the first point of contact for any issues on our API. You will be talking to programmers, product owners, CTOs, and CEOs. These people know what they're doing, what they need, and really appreciate sharp, to-the-point support.
You will need to investigate across an array of logs, databases, error monitoring tools. Test and recreate bugs.Consult and improve documentation, collaborate with developers, testers, salespeople and product managers. You will live and breathe customer needs and problems and bring their concerns to the table, be their advocate.
The cases you will handle via our CS platform (Zendesk) will be very diverse and full of surprises. It will not be a numbers game, but one of quality and creativity. Out of 5-10 cases a day that you will handle, half are initially a mystery that requires a good amount of head-scratching and collaboration.
To understand the core product, your onboarding will be a bootcamp similar to those for junior developers - Python, CLI, SQL, API, Postman, Git, etc..
We take pride in the quality of our support and are looking for a professional who will help us take our service to the next level.
What excites you
• Helping people
• Understanding complex systems and processes
• Getting under the hood of an application to study technical details
• Devising new ways to extract and process data
• Participate in automating and making your job easier
• Dealing with high-stakes issues as part of a small team
What excites us
• Experience in customer support, preferably SaaS
• Strong logical and analytical skills - you'll have your detective hat on 5 days a week
• Tech experience, understanding code. (took a course, dropped out of Computer Science in uni, like to tinker with automations, etc..)
• Emotional intelligence and empathy, passion for helping people
• Excellent English language skills
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Salary Range: €1700 - €2300 monthly (Gross Show more details...
We are looking for a people's person with technical acumen to assist our customers with a range of issues...
As a tech support specialist you will be the first point of contact for any issues on our API. You will be talking to programmers, product owners, CTOs, and CEOs. These people know what they're doing, what they need, and really appreciate sharp, to-the-point support.
You will need to investigate across an array of logs, databases, error monitoring tools. Test and recreate bugs.Consult and improve documentation, collaborate with developers, testers, salespeople and product managers. You will live and breathe customer needs and problems and bring their concerns to the table, be their advocate.
The cases you will handle via our CS platform (Zendesk) will be very diverse and full of surprises. It will not be a numbers game, but one of quality and creativity. Out of 5-10 cases a day that you will handle, half are initially a mystery that requires a good amount of head-scratching and collaboration.
To understand the core product, your onboarding will be a bootcamp similar to those for junior developers - Python, CLI, SQL, API, Postman, Git, etc..
We take pride in the quality of our support and are looking for a professional who will help us take our service to the next level.
What excites you
• Helping people
• Understanding complex systems and processes
• Getting under the hood of an application to study technical details
• Devising new ways to extract and process data
• Participate in automating and making your job easier
• Dealing with high-stakes issues as part of a small team
What excites us
• Experience in customer support, preferably SaaS
• Strong logical and analytical skills - you'll have your detective hat on 5 days a week
• Tech experience, understanding code. (took a course, dropped out of Computer Science in uni, like to tinker with automations, etc..)
• Emotional intelligence and empathy, passion for helping people
• Excellent English language skills
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Salary Range: €1700 - €2300 monthly (Gross Show more details...
via Jooble
posted_at: 7 days agoschedule_type: Full-time
Engineering at GoCardless
The technical challenges of building GoCardless span from simplifying building banking schemes to optimising the time to render the dashboard. We’re looking for engineers to join our growing Connectivity Group, where you’ll be working on problems that sit at the core of GoCardless: orchestrating and keeping track of the movement of funds, as well as building and... maintaining the bank and scheme integrations that make
Engineering at GoCardless
The technical challenges of building GoCardless span from simplifying building banking schemes to optimising the time to render the dashboard. We’re looking for engineers to join our growing Connectivity Group, where you’ll be working on problems that sit at the core of GoCardless: orchestrating and keeping track of the movement of funds, as well as building and... maintaining the bank and scheme integrations that make it possible to keep our merchants’ cash flowing.
You will enjoy being a software engineer at GoCardless if:
• You’re looking to champion a great engineering culture within GC and in the wider engineering community;
• You enjoy collaborating and learning from people from various backgrounds and experiences;
• You want to feel proud of the work you’re doing and its impact on real customers.
• Our engineers contribute to the engineering culture within and outside of GoCardless: they contribute to Open Source Software projects (see our Github ), and share learnings in post-mortems, conferences and on our blog .
Our technologies
We endeavour to build simple, reliable systems and we believe in using the best technologies for each task. Joining the Connectivity Group you’ll be working in a team that primarily uses: Ruby on Rails , PostgreSQL, BigQuery, and Google Cloud Storage.
Across GoCardless, our other technologies include: Golang, Python, React, Kubernetes, Elasticsearch, Prometheus, Google Cloud (GCP).
You’re not expected to have expertise in all these technologies. Members of our team have picked up the tools once they’ve started working with the team. If you’re unsure, please apply.
About You
• Professional experience of building applications in Ruby
• You have experience building web products and services, and have an awareness of technologies across the stack.
• You adapt to new technologies and processes quickly.
• You thrive in a collaborative environment and believe the best products are built through collaboration.
• You care about building reliable, well-tested systems.
• You enjoy solving problems and are happy to take initiative to find better solutions.
• You enjoy mentoring and supporting the development of team members and colleagues
Salary Range: between €5600 and €7600 per month (Gross Show more details...
The technical challenges of building GoCardless span from simplifying building banking schemes to optimising the time to render the dashboard. We’re looking for engineers to join our growing Connectivity Group, where you’ll be working on problems that sit at the core of GoCardless: orchestrating and keeping track of the movement of funds, as well as building and... maintaining the bank and scheme integrations that make it possible to keep our merchants’ cash flowing.
You will enjoy being a software engineer at GoCardless if:
• You’re looking to champion a great engineering culture within GC and in the wider engineering community;
• You enjoy collaborating and learning from people from various backgrounds and experiences;
• You want to feel proud of the work you’re doing and its impact on real customers.
• Our engineers contribute to the engineering culture within and outside of GoCardless: they contribute to Open Source Software projects (see our Github ), and share learnings in post-mortems, conferences and on our blog .
Our technologies
We endeavour to build simple, reliable systems and we believe in using the best technologies for each task. Joining the Connectivity Group you’ll be working in a team that primarily uses: Ruby on Rails , PostgreSQL, BigQuery, and Google Cloud Storage.
Across GoCardless, our other technologies include: Golang, Python, React, Kubernetes, Elasticsearch, Prometheus, Google Cloud (GCP).
You’re not expected to have expertise in all these technologies. Members of our team have picked up the tools once they’ve started working with the team. If you’re unsure, please apply.
About You
• Professional experience of building applications in Ruby
• You have experience building web products and services, and have an awareness of technologies across the stack.
• You adapt to new technologies and processes quickly.
• You thrive in a collaborative environment and believe the best products are built through collaboration.
• You care about building reliable, well-tested systems.
• You enjoy solving problems and are happy to take initiative to find better solutions.
• You enjoy mentoring and supporting the development of team members and colleagues
Salary Range: between €5600 and €7600 per month (Gross Show more details...
via Salary.com
schedule_type: Full-time
The role
You will report to the Financial Processes Development Lead and optimise many different financial processes. This will include identifying, mapping, re-designing, and implementing processes, controls, and financial systems. The work will require significant interaction with different teams across the business...
What excites you:
• Identifying financial and related activities in need of improvement.
• Mapping existing processes and
The role
You will report to the Financial Processes Development Lead and optimise many different financial processes. This will include identifying, mapping, re-designing, and implementing processes, controls, and financial systems. The work will require significant interaction with different teams across the business...
What excites you:
• Identifying financial and related activities in need of improvement.
• Mapping existing processes and re-designing those to meet current and future business needs.
• Creating and bringing for approval related policies and procedures.
• Identifying control weaknesses and design and implement controls to address.
• Improving performance by standardisation and automation of financial activities.
• Working with people from across the company from all functions and in all levels.
What excites us:
• Good knowledge of the inner workings of financial departments. Someone who is no stranger to financial and accounting terms.
• You will have an understanding financial control frameworks (e.g. SOX an advantage) with previous experience in developing and implementing controls
• You have a firm grasp of self-serve data tools like Looker, Tableau, QlikView or similar. We’re using Looker at GoCardless.
• You have demonstrated experience tackling big problems with a structured approach, incorporating infrastructure development, automation, designing customer-facing processes, and monitoring.
• You have excellent communication skills and are able to bring the cross-functional team with you as you develop and implement new processes.
• Able to travel to London on occasions for short periods of time.
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Salary Range: €3630 - €4267 monthly (Gross Show more details...
You will report to the Financial Processes Development Lead and optimise many different financial processes. This will include identifying, mapping, re-designing, and implementing processes, controls, and financial systems. The work will require significant interaction with different teams across the business...
What excites you:
• Identifying financial and related activities in need of improvement.
• Mapping existing processes and re-designing those to meet current and future business needs.
• Creating and bringing for approval related policies and procedures.
• Identifying control weaknesses and design and implement controls to address.
• Improving performance by standardisation and automation of financial activities.
• Working with people from across the company from all functions and in all levels.
What excites us:
• Good knowledge of the inner workings of financial departments. Someone who is no stranger to financial and accounting terms.
• You will have an understanding financial control frameworks (e.g. SOX an advantage) with previous experience in developing and implementing controls
• You have a firm grasp of self-serve data tools like Looker, Tableau, QlikView or similar. We’re using Looker at GoCardless.
• You have demonstrated experience tackling big problems with a structured approach, incorporating infrastructure development, automation, designing customer-facing processes, and monitoring.
• You have excellent communication skills and are able to bring the cross-functional team with you as you develop and implement new processes.
• Able to travel to London on occasions for short periods of time.
We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
Salary Range: €3630 - €4267 monthly (Gross Show more details...
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