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helpdesk
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CountryHosted in United States
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Traffic rank#170,262 Site Rank
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Site age30 yrs old
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Traffic rank
#170,262
#170,262
Site age
30 yrs
30 yrs
Location
United States
United States
Newest job postings for helpdesk
via TEKsystems Careers
posted_at: 2 days agoschedule_type: Full-time
One of TEKsystems clients is looking for multiple qualified
candidates to support their IT department's Helpdesk Team. Our...
client is currently going through a company initiative for Digital Transformation.
They will be updating and replacing many if the IT systems and core
applications within the environment to enhance customer experience. This is
leading to many areas of growth. Our client is looking for strong technicians
to provide Level
One of TEKsystems clients is looking for multiple qualified
candidates to support their IT department's Helpdesk Team. Our...
client is currently going through a company initiative for Digital Transformation.
They will be updating and replacing many if the IT systems and core
applications within the environment to enhance customer experience. This is
leading to many areas of growth. Our client is looking for strong technicians
to provide Level 1 and Level 2 Helpdesk phone support to
its enterprise environment within Windows Devices.
These roles are high paced and our client is looking for
candidates that can handle the high volume of calls. This is also a great
opportunity for someone to grow their skills within the IT support and have the
opportunity to advance their careers within IT. They are currently looking for
an individual who is looking to grow within their company. This will be a first
shift opportunity.
• Please apply if you're interested in hearing more about the
opportunity*
• We are looking to set up interviews as early as next week*
The following will be day to day responsibilities:
Clearly documents client requests by entering information into an
ITSM Incident System and assigning call incidents appropriately. Based on
documented procedures, determines severity and impact of request and
prioritizes workload appropriately.
• Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.
• Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.
• Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.
• Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.
• Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.
• Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing
• Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.
• Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.
• Modifies and maintains specific end-user application security.
• Communicates with external vendors related to software and hardware issues and problem solving.
Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.
(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work in
this building as well as the remote users in the area.
• Medical, Dental, and Vision Benefits Offered from Day One*
• If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law Show more details...
candidates to support their IT department's Helpdesk Team. Our...
client is currently going through a company initiative for Digital Transformation.
They will be updating and replacing many if the IT systems and core
applications within the environment to enhance customer experience. This is
leading to many areas of growth. Our client is looking for strong technicians
to provide Level 1 and Level 2 Helpdesk phone support to
its enterprise environment within Windows Devices.
These roles are high paced and our client is looking for
candidates that can handle the high volume of calls. This is also a great
opportunity for someone to grow their skills within the IT support and have the
opportunity to advance their careers within IT. They are currently looking for
an individual who is looking to grow within their company. This will be a first
shift opportunity.
• Please apply if you're interested in hearing more about the
opportunity*
• We are looking to set up interviews as early as next week*
The following will be day to day responsibilities:
Clearly documents client requests by entering information into an
ITSM Incident System and assigning call incidents appropriately. Based on
documented procedures, determines severity and impact of request and
prioritizes workload appropriately.
• Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.
• Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.
• Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.
• Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.
• Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.
• Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing
• Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.
• Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.
• Modifies and maintains specific end-user application security.
• Communicates with external vendors related to software and hardware issues and problem solving.
Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.
(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work in
this building as well as the remote users in the area.
• Medical, Dental, and Vision Benefits Offered from Day One*
• If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law Show more details...
via LinkedIn
posted_at: 9 hours agoschedule_type: Full-timework_from_home: 1
Title: Remote PeopleSoft HCM HelpDesk for Human Resources Specialist
Location: Remote...
We are currently seeking a dedicated and experienced individual to join our team as a Remote PeopleSoft HCM HelpDesk for Human Resources Specialist. In this role, you will provide remote support and assistance to users of the PeopleSoft Human Capital Management (HCM) system, ensuring effective resolution of inquiries and issues related to HR processes and functionalities.
Responsibilities
•
Title: Remote PeopleSoft HCM HelpDesk for Human Resources Specialist
Location: Remote...
We are currently seeking a dedicated and experienced individual to join our team as a Remote PeopleSoft HCM HelpDesk for Human Resources Specialist. In this role, you will provide remote support and assistance to users of the PeopleSoft Human Capital Management (HCM) system, ensuring effective resolution of inquiries and issues related to HR processes and functionalities.
Responsibilities
• Provide remote assistance and support to users of the PeopleSoft HCM system, addressing inquiries, troubleshooting issues, and providing guidance on HR-related processes and functionalities.
• Collaborate with HR professionals, managers, and system administrators to understand user needs and challenges, and to facilitate timely resolution of issues.
• Log and track user inquiries and issues in a ticketing system, ensuring accurate documentation and timely follow-up on open tickets.
• Identify and escalate complex issues or unresolved inquiries to higher-level support or system administrators for further investigation and resolution.
• Stay updated with the latest features, updates, and best practices related to the PeopleSoft HCM system through remote training and professional development opportunities.
• Provide remote training and guidance to end-users on using the PeopleSoft HCM system effectively, including self-service functionalities, reporting tools, and navigation.
• Collaborate with cross-functional teams remotely to address system-related challenges, implement enhancements, and improve overall user experience.
Requirements
• Bachelor's degree in human resources, business administration, information technology, or a related field.
• Experience providing remote support or helpdesk services in a technical environment, preferably with knowledge of HR systems or applications.
• Proficiency in using remote support tools, ticketing systems, and communication platforms to provide effective assistance and guidance to end-users.
• Strong understanding of HR processes and procedures, with experience working in or supporting HR departments.
• Familiarity with the PeopleSoft Human Capital Management (HCM) system or similar HRIS platforms is highly desirable.
• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.
• Strong problem-solving skills, with the ability to diagnose issues, identify root causes, and implement effective solutions remotely.
• Ability to work independently and manage multiple priorities in a remote work environment.
• Customer-focused mindset with a commitment to providing exceptional service and support to end-users.
Join our team and play a crucial role in supporting our HR operations from anywhere. Apply now to be part of our remote team Show more details...
Location: Remote...
We are currently seeking a dedicated and experienced individual to join our team as a Remote PeopleSoft HCM HelpDesk for Human Resources Specialist. In this role, you will provide remote support and assistance to users of the PeopleSoft Human Capital Management (HCM) system, ensuring effective resolution of inquiries and issues related to HR processes and functionalities.
Responsibilities
• Provide remote assistance and support to users of the PeopleSoft HCM system, addressing inquiries, troubleshooting issues, and providing guidance on HR-related processes and functionalities.
• Collaborate with HR professionals, managers, and system administrators to understand user needs and challenges, and to facilitate timely resolution of issues.
• Log and track user inquiries and issues in a ticketing system, ensuring accurate documentation and timely follow-up on open tickets.
• Identify and escalate complex issues or unresolved inquiries to higher-level support or system administrators for further investigation and resolution.
• Stay updated with the latest features, updates, and best practices related to the PeopleSoft HCM system through remote training and professional development opportunities.
• Provide remote training and guidance to end-users on using the PeopleSoft HCM system effectively, including self-service functionalities, reporting tools, and navigation.
• Collaborate with cross-functional teams remotely to address system-related challenges, implement enhancements, and improve overall user experience.
Requirements
• Bachelor's degree in human resources, business administration, information technology, or a related field.
• Experience providing remote support or helpdesk services in a technical environment, preferably with knowledge of HR systems or applications.
• Proficiency in using remote support tools, ticketing systems, and communication platforms to provide effective assistance and guidance to end-users.
• Strong understanding of HR processes and procedures, with experience working in or supporting HR departments.
• Familiarity with the PeopleSoft Human Capital Management (HCM) system or similar HRIS platforms is highly desirable.
• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.
• Strong problem-solving skills, with the ability to diagnose issues, identify root causes, and implement effective solutions remotely.
• Ability to work independently and manage multiple priorities in a remote work environment.
• Customer-focused mindset with a commitment to providing exceptional service and support to end-users.
Join our team and play a crucial role in supporting our HR operations from anywhere. Apply now to be part of our remote team Show more details...
via ZipRecruiter
posted_at: 2 days agoschedule_type: Contractorwork_from_home: 1
Description:
PRIMARY FUNCTION: This Solution Center Analyst position will be focused on providing Level 1 help desk support and across the organization. This position requires working knowledge of the help desk environment and involve Level 1 phone and remote support. This position needs to work efficiently and collaboratively within the group and across the organization...
Duties may include, but are not limited to, application support, device
Description:
PRIMARY FUNCTION: This Solution Center Analyst position will be focused on providing Level 1 help desk support and across the organization. This position requires working knowledge of the help desk environment and involve Level 1 phone and remote support. This position needs to work efficiently and collaboratively within the group and across the organization...
Duties may include, but are not limited to, application support, device setup and troubleshooting, and remote support.
ESSENTIAL FUNCTIONS:
• Resolve Level 1 phone and remote issues and questions, which includes:
o Device hardware & software troubleshooting & support of the following OS’: Windows, Mac OS, IOS, & Android plus encryption
o Enterprise and desktop application support
o Printer access & installations including driver updates
o Password resets
o Remote Access support
• Working knowledge of help desk solutions using ITIL processes.
• Stay current with all relevant IT security, HIPAA, and other related compliance issues, technologies, and requirements.
OTHER FUNCTIONS AND COMPETENCIES:
• Demonstrated and proven ability to provide Level 1 phone and remote support for desktop-related issues including hardware, OS, applications, and peripherals.
• Must be able to keep current with new IT security technology and policy developments and present options for improvement as required.
Skills:
Help desk, Help desk support, Password reset, Remote support, Servicenow, Service desk, Office 365
Additional Skills & Qualifications:
Soft skills of this individual are crucial, specifically customer service. Experience in dealing with irate end users and being solution oriented. Experience in a high call volume environment.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law Show more details...
PRIMARY FUNCTION: This Solution Center Analyst position will be focused on providing Level 1 help desk support and across the organization. This position requires working knowledge of the help desk environment and involve Level 1 phone and remote support. This position needs to work efficiently and collaboratively within the group and across the organization...
Duties may include, but are not limited to, application support, device setup and troubleshooting, and remote support.
ESSENTIAL FUNCTIONS:
• Resolve Level 1 phone and remote issues and questions, which includes:
o Device hardware & software troubleshooting & support of the following OS’: Windows, Mac OS, IOS, & Android plus encryption
o Enterprise and desktop application support
o Printer access & installations including driver updates
o Password resets
o Remote Access support
• Working knowledge of help desk solutions using ITIL processes.
• Stay current with all relevant IT security, HIPAA, and other related compliance issues, technologies, and requirements.
OTHER FUNCTIONS AND COMPETENCIES:
• Demonstrated and proven ability to provide Level 1 phone and remote support for desktop-related issues including hardware, OS, applications, and peripherals.
• Must be able to keep current with new IT security technology and policy developments and present options for improvement as required.
Skills:
Help desk, Help desk support, Password reset, Remote support, Servicenow, Service desk, Office 365
Additional Skills & Qualifications:
Soft skills of this individual are crucial, specifically customer service. Experience in dealing with irate end users and being solution oriented. Experience in a high call volume environment.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law Show more details...
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