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Most recent job postings at helpdesk
via TEKsystems Careers
posted_at: 2 days agoschedule_type: Full-time
One of TEKsystems clients is looking for multiple qualified
candidates to support their IT department's Helpdesk Team. Our...
client is currently going through a company initiative for Digital Transformation.
They will be updating and replacing many if the IT systems and core
applications within the environment to enhance customer experience. This is
leading to many areas of growth. Our client is looking for strong technicians
to provide Level
One of TEKsystems clients is looking for multiple qualified
candidates to support their IT department's Helpdesk Team. Our...
client is currently going through a company initiative for Digital Transformation.
They will be updating and replacing many if the IT systems and core
applications within the environment to enhance customer experience. This is
leading to many areas of growth. Our client is looking for strong technicians
to provide Level 1 and Level 2 Helpdesk phone support to
its enterprise environment within Windows Devices.
These roles are high paced and our client is looking for
candidates that can handle the high volume of calls. This is also a great
opportunity for someone to grow their skills within the IT support and have the
opportunity to advance their careers within IT. They are currently looking for
an individual who is looking to grow within their company. This will be a first
shift opportunity.
• Please apply if you're interested in hearing more about the
opportunity*
• We are looking to set up interviews as early as next week*
The following will be day to day responsibilities:
Clearly documents client requests by entering information into an
ITSM Incident System and assigning call incidents appropriately. Based on
documented procedures, determines severity and impact of request and
prioritizes workload appropriately.
• Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.
• Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.
• Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.
• Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.
• Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.
• Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing
• Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.
• Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.
• Modifies and maintains specific end-user application security.
• Communicates with external vendors related to software and hardware issues and problem solving.
Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.
(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work in
this building as well as the remote users in the area.
• Medical, Dental, and Vision Benefits Offered from Day One*
• If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law Show more details...
candidates to support their IT department's Helpdesk Team. Our...
client is currently going through a company initiative for Digital Transformation.
They will be updating and replacing many if the IT systems and core
applications within the environment to enhance customer experience. This is
leading to many areas of growth. Our client is looking for strong technicians
to provide Level 1 and Level 2 Helpdesk phone support to
its enterprise environment within Windows Devices.
These roles are high paced and our client is looking for
candidates that can handle the high volume of calls. This is also a great
opportunity for someone to grow their skills within the IT support and have the
opportunity to advance their careers within IT. They are currently looking for
an individual who is looking to grow within their company. This will be a first
shift opportunity.
• Please apply if you're interested in hearing more about the
opportunity*
• We are looking to set up interviews as early as next week*
The following will be day to day responsibilities:
Clearly documents client requests by entering information into an
ITSM Incident System and assigning call incidents appropriately. Based on
documented procedures, determines severity and impact of request and
prioritizes workload appropriately.
• Provides internal system support to all enterprise customers as well as external support to agent and policyholder customers.
• Triage and troubleshoot client computing devices and peripherals for enterprise customers. Peripherals include, but not limited to mobile devices, tablets, printers, cameras, projectors, and similar devices on Windows 10 / 11.
• Assists with and resolves call incidents, primarily through the incoming ACD/phone system queue via phone support.
• Ability to manage multiple priorities and meet established service level agreements and deadlines in a high production environment.
• Identifies, evaluates, and communicates the impact of change on information systems, procedures, and workflows.
• Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing
• Maintains an up-to-date technical and practical knowledge and understanding of hardware and software analysis and troubleshooting.
• Assists agents and policyholders with utilization of company specific, web-based applications, in support of policy and claim administration.
• Modifies and maintains specific end-user application security.
• Communicates with external vendors related to software and hardware issues and problem solving.
Work Environment: This work will be done typically during normal working hours on a hybrid onsite vs. work from home schedule.
(Monday - Friday, 8 am - 5 pm). This includes all the end-users that work in
this building as well as the remote users in the area.
• Medical, Dental, and Vision Benefits Offered from Day One*
• If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law Show more details...
via LinkedIn
posted_at: 9 hours agoschedule_type: Full-timework_from_home: 1
Title: Remote PeopleSoft HCM HelpDesk for Human Resources Specialist
Location: Remote...
We are currently seeking a dedicated and experienced individual to join our team as a Remote PeopleSoft HCM HelpDesk for Human Resources Specialist. In this role, you will provide remote support and assistance to users of the PeopleSoft Human Capital Management (HCM) system, ensuring effective resolution of inquiries and issues related to HR processes and functionalities.
Responsibilities
•
Title: Remote PeopleSoft HCM HelpDesk for Human Resources Specialist
Location: Remote...
We are currently seeking a dedicated and experienced individual to join our team as a Remote PeopleSoft HCM HelpDesk for Human Resources Specialist. In this role, you will provide remote support and assistance to users of the PeopleSoft Human Capital Management (HCM) system, ensuring effective resolution of inquiries and issues related to HR processes and functionalities.
Responsibilities
• Provide remote assistance and support to users of the PeopleSoft HCM system, addressing inquiries, troubleshooting issues, and providing guidance on HR-related processes and functionalities.
• Collaborate with HR professionals, managers, and system administrators to understand user needs and challenges, and to facilitate timely resolution of issues.
• Log and track user inquiries and issues in a ticketing system, ensuring accurate documentation and timely follow-up on open tickets.
• Identify and escalate complex issues or unresolved inquiries to higher-level support or system administrators for further investigation and resolution.
• Stay updated with the latest features, updates, and best practices related to the PeopleSoft HCM system through remote training and professional development opportunities.
• Provide remote training and guidance to end-users on using the PeopleSoft HCM system effectively, including self-service functionalities, reporting tools, and navigation.
• Collaborate with cross-functional teams remotely to address system-related challenges, implement enhancements, and improve overall user experience.
Requirements
• Bachelor's degree in human resources, business administration, information technology, or a related field.
• Experience providing remote support or helpdesk services in a technical environment, preferably with knowledge of HR systems or applications.
• Proficiency in using remote support tools, ticketing systems, and communication platforms to provide effective assistance and guidance to end-users.
• Strong understanding of HR processes and procedures, with experience working in or supporting HR departments.
• Familiarity with the PeopleSoft Human Capital Management (HCM) system or similar HRIS platforms is highly desirable.
• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.
• Strong problem-solving skills, with the ability to diagnose issues, identify root causes, and implement effective solutions remotely.
• Ability to work independently and manage multiple priorities in a remote work environment.
• Customer-focused mindset with a commitment to providing exceptional service and support to end-users.
Join our team and play a crucial role in supporting our HR operations from anywhere. Apply now to be part of our remote team Show more details...
Location: Remote...
We are currently seeking a dedicated and experienced individual to join our team as a Remote PeopleSoft HCM HelpDesk for Human Resources Specialist. In this role, you will provide remote support and assistance to users of the PeopleSoft Human Capital Management (HCM) system, ensuring effective resolution of inquiries and issues related to HR processes and functionalities.
Responsibilities
• Provide remote assistance and support to users of the PeopleSoft HCM system, addressing inquiries, troubleshooting issues, and providing guidance on HR-related processes and functionalities.
• Collaborate with HR professionals, managers, and system administrators to understand user needs and challenges, and to facilitate timely resolution of issues.
• Log and track user inquiries and issues in a ticketing system, ensuring accurate documentation and timely follow-up on open tickets.
• Identify and escalate complex issues or unresolved inquiries to higher-level support or system administrators for further investigation and resolution.
• Stay updated with the latest features, updates, and best practices related to the PeopleSoft HCM system through remote training and professional development opportunities.
• Provide remote training and guidance to end-users on using the PeopleSoft HCM system effectively, including self-service functionalities, reporting tools, and navigation.
• Collaborate with cross-functional teams remotely to address system-related challenges, implement enhancements, and improve overall user experience.
Requirements
• Bachelor's degree in human resources, business administration, information technology, or a related field.
• Experience providing remote support or helpdesk services in a technical environment, preferably with knowledge of HR systems or applications.
• Proficiency in using remote support tools, ticketing systems, and communication platforms to provide effective assistance and guidance to end-users.
• Strong understanding of HR processes and procedures, with experience working in or supporting HR departments.
• Familiarity with the PeopleSoft Human Capital Management (HCM) system or similar HRIS platforms is highly desirable.
• Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.
• Strong problem-solving skills, with the ability to diagnose issues, identify root causes, and implement effective solutions remotely.
• Ability to work independently and manage multiple priorities in a remote work environment.
• Customer-focused mindset with a commitment to providing exceptional service and support to end-users.
Join our team and play a crucial role in supporting our HR operations from anywhere. Apply now to be part of our remote team Show more details...
via ZipRecruiter
posted_at: 2 days agoschedule_type: Contractorwork_from_home: 1
Description:
PRIMARY FUNCTION: This Solution Center Analyst position will be focused on providing Level 1 help desk support and across the organization. This position requires working knowledge of the help desk environment and involve Level 1 phone and remote support. This position needs to work efficiently and collaboratively within the group and across the organization...
Duties may include, but are not limited to, application support, device
Description:
PRIMARY FUNCTION: This Solution Center Analyst position will be focused on providing Level 1 help desk support and across the organization. This position requires working knowledge of the help desk environment and involve Level 1 phone and remote support. This position needs to work efficiently and collaboratively within the group and across the organization...
Duties may include, but are not limited to, application support, device setup and troubleshooting, and remote support.
ESSENTIAL FUNCTIONS:
• Resolve Level 1 phone and remote issues and questions, which includes:
o Device hardware & software troubleshooting & support of the following OS’: Windows, Mac OS, IOS, & Android plus encryption
o Enterprise and desktop application support
o Printer access & installations including driver updates
o Password resets
o Remote Access support
• Working knowledge of help desk solutions using ITIL processes.
• Stay current with all relevant IT security, HIPAA, and other related compliance issues, technologies, and requirements.
OTHER FUNCTIONS AND COMPETENCIES:
• Demonstrated and proven ability to provide Level 1 phone and remote support for desktop-related issues including hardware, OS, applications, and peripherals.
• Must be able to keep current with new IT security technology and policy developments and present options for improvement as required.
Skills:
Help desk, Help desk support, Password reset, Remote support, Servicenow, Service desk, Office 365
Additional Skills & Qualifications:
Soft skills of this individual are crucial, specifically customer service. Experience in dealing with irate end users and being solution oriented. Experience in a high call volume environment.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law Show more details...
PRIMARY FUNCTION: This Solution Center Analyst position will be focused on providing Level 1 help desk support and across the organization. This position requires working knowledge of the help desk environment and involve Level 1 phone and remote support. This position needs to work efficiently and collaboratively within the group and across the organization...
Duties may include, but are not limited to, application support, device setup and troubleshooting, and remote support.
ESSENTIAL FUNCTIONS:
• Resolve Level 1 phone and remote issues and questions, which includes:
o Device hardware & software troubleshooting & support of the following OS’: Windows, Mac OS, IOS, & Android plus encryption
o Enterprise and desktop application support
o Printer access & installations including driver updates
o Password resets
o Remote Access support
• Working knowledge of help desk solutions using ITIL processes.
• Stay current with all relevant IT security, HIPAA, and other related compliance issues, technologies, and requirements.
OTHER FUNCTIONS AND COMPETENCIES:
• Demonstrated and proven ability to provide Level 1 phone and remote support for desktop-related issues including hardware, OS, applications, and peripherals.
• Must be able to keep current with new IT security technology and policy developments and present options for improvement as required.
Skills:
Help desk, Help desk support, Password reset, Remote support, Servicenow, Service desk, Office 365
Additional Skills & Qualifications:
Soft skills of this individual are crucial, specifically customer service. Experience in dealing with irate end users and being solution oriented. Experience in a high call volume environment.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Contractor
Job Description:
The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along... with improving the quality of data in connected systems.
Job Description:
The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along... with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.
Selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.
REQUIRED DEGREE: Bachelor's Degree in Computer Science, Information Systems, or related field Show more details...
The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along... with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.
Selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.
REQUIRED DEGREE: Bachelor's Degree in Computer Science, Information Systems, or related field Show more details...
via Indeed
posted_at: 2 days agoschedule_type: Contractor
Title: HelpDesk
Location: Lehi, Utah
Type: Contract to Permanent...
Job #: 17589
Note: This job is (not) open to C2C or 3rd party candidates.
Position Information: Our client is seeking a talented HelpDesk.
Responsibilities:
• Provide first-level technical support to end-users via phone, email, and in-person
• Diagnose and resolve hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Collaborate
Title: HelpDesk
Location: Lehi, Utah
Type: Contract to Permanent...
Job #: 17589
Note: This job is (not) open to C2C or 3rd party candidates.
Position Information: Our client is seeking a talented HelpDesk.
Responsibilities:
• Provide first-level technical support to end-users via phone, email, and in-person
• Diagnose and resolve hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Collaborate with other IT team members to escalate and resolve complex issues
• Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system
• Assist in the development and maintenance of IT documentation and knowledge base
• Conduct user training sessions on various IT tools and applications
• Stay up-to-date with the latest technology trends and recommend improvements to enhance the overall IT infrastructure
Requirements:
• US Citizen/Authorized to work in the US
• 0 - 5 years’ relevant experience from any field, such as (but not limited to):
• Proven experience as a Helpdesk Technician or in a similar role
• Strong knowledge of Microsoft Windows and Office applications
• Familiarity with troubleshooting hardware, software, and network issues
• Excellent customer service and communication skills
• Ability to work independently and collaboratively in a team environment
• Detail-oriented and organized with effective problem-solving skills
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Additional Information:
Candidates may need to pass a drug and/or background check.
Send your resume to DVS-Recruiters@CDW.com to get a quick response from one of our onsite recruiters:
COVID-19 Update:
Thank you for your interest in a career with IGNW a CDW Company. We are committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of customers, coworkers and the community.
In alignment with this commitment to safety, IGNW requires all U.S.-based coworkers to be fully vaccinated against COVID-19. The only exceptions to this policy are a documented, legally required medical or religious exemption/accommodation granted by IGNW.
To view other IGNW opportunities please visit https://www.ignw.io/jobs
CDW Corporation, a leading multi-brand technology solutions provider to business, government, education and healthcare customers announced it has acquired IGNW! IGNW provides digital velocity solutions including advisory, consulting, development services, and has been a CDW services partner since 2018. IGNW provides services to customers across all cloud platforms including hybrid environments, Google Cloud Platform, Microsoft Azure and Amazon AWS. IGNW is Cisco’s leading Digital Solutions Integrator Partner and 2019 Cisco Global Ecosystem Partner of the Year.
WHY IGNW?
So many reasons:
• The recent acquisition by CDW. Press release here.
• IGNW being voted Glassdoor’s Best Places to Work in 2020 across the U.S. and eight other countries. See the details here.
• IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current contractors. Check it out here!
• We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more Show more details...
Location: Lehi, Utah
Type: Contract to Permanent...
Job #: 17589
Note: This job is (not) open to C2C or 3rd party candidates.
Position Information: Our client is seeking a talented HelpDesk.
Responsibilities:
• Provide first-level technical support to end-users via phone, email, and in-person
• Diagnose and resolve hardware and software issues
• Install, configure, and maintain computer systems and peripherals
• Collaborate with other IT team members to escalate and resolve complex issues
• Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system
• Assist in the development and maintenance of IT documentation and knowledge base
• Conduct user training sessions on various IT tools and applications
• Stay up-to-date with the latest technology trends and recommend improvements to enhance the overall IT infrastructure
Requirements:
• US Citizen/Authorized to work in the US
• 0 - 5 years’ relevant experience from any field, such as (but not limited to):
• Proven experience as a Helpdesk Technician or in a similar role
• Strong knowledge of Microsoft Windows and Office applications
• Familiarity with troubleshooting hardware, software, and network issues
• Excellent customer service and communication skills
• Ability to work independently and collaboratively in a team environment
• Detail-oriented and organized with effective problem-solving skills
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Additional Information:
Candidates may need to pass a drug and/or background check.
Send your resume to DVS-Recruiters@CDW.com to get a quick response from one of our onsite recruiters:
COVID-19 Update:
Thank you for your interest in a career with IGNW a CDW Company. We are committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of customers, coworkers and the community.
In alignment with this commitment to safety, IGNW requires all U.S.-based coworkers to be fully vaccinated against COVID-19. The only exceptions to this policy are a documented, legally required medical or religious exemption/accommodation granted by IGNW.
To view other IGNW opportunities please visit https://www.ignw.io/jobs
CDW Corporation, a leading multi-brand technology solutions provider to business, government, education and healthcare customers announced it has acquired IGNW! IGNW provides digital velocity solutions including advisory, consulting, development services, and has been a CDW services partner since 2018. IGNW provides services to customers across all cloud platforms including hybrid environments, Google Cloud Platform, Microsoft Azure and Amazon AWS. IGNW is Cisco’s leading Digital Solutions Integrator Partner and 2019 Cisco Global Ecosystem Partner of the Year.
WHY IGNW?
So many reasons:
• The recent acquisition by CDW. Press release here.
• IGNW being voted Glassdoor’s Best Places to Work in 2020 across the U.S. and eight other countries. See the details here.
• IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current contractors. Check it out here!
• We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more Show more details...
via Delaware North
posted_at: 1 day agoschedule_type: Full-time
The Opportunity
Delaware North is hiring a full-time Human Resources Helpdesk Specialist to join our HR team in Buffalo, New York. As an HR Helpdesk Specialist, you will be the first point of contact for team member enquiries about HR systems, payroll, and benefits. This position is hybrid, based out of our Global Headquarters; we will consider remote for current Delaware North HR team members... The HR Helpdesk is staffed Monday through Friday from
The Opportunity
Delaware North is hiring a full-time Human Resources Helpdesk Specialist to join our HR team in Buffalo, New York. As an HR Helpdesk Specialist, you will be the first point of contact for team member enquiries about HR systems, payroll, and benefits. This position is hybrid, based out of our Global Headquarters; we will consider remote for current Delaware North HR team members... The HR Helpdesk is staffed Monday through Friday from 9 AM ET - 8 PM ET, and weekends from 9 AM ET - 5:30 PM ET. All team members are expected to work a varying schedule including weekends and some holidays.
If you like to innovate, help others, and enjoy a fast-paced job, apply now to join our team!
Pay
$20.00 - $24.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
Benefits
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Responsibilities
• Provide professional and confidential HR Helpdesk support to callers utilizing case management tools.
• Research and resolve tier one cases in a proactive, sensitive, and team member-focused manner while meeting department service level agreements.
• Escalate cases to the appropriate team in accordance with HR Shared Services policies and procedures.
• Refer current and retired team members to HR self-service technology, outside vendors, or other resources when required.
Qualifications
• 1-3 years’ of experience in a high-volume customer service role required.
• High school diploma or GED required.
• Strong communication, and interpersonal skills required.
• Experience with HR, payroll and time-keeping systems preferred.
• Excellent time management and prioritizing skills.
• Ability to demonstrate integrity when handling sensitive and confidential information.
• Must be able and willing to work a varying schedule weekdays between 9 AM - 8 PM ET, and weekends between 9 AM - 5:30 PM ET. Some holidays will be required also.
#LI-Hybrid
Shift Details
Day shift
Evening shift
Holidays
Weekends
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer Show more details...
Delaware North is hiring a full-time Human Resources Helpdesk Specialist to join our HR team in Buffalo, New York. As an HR Helpdesk Specialist, you will be the first point of contact for team member enquiries about HR systems, payroll, and benefits. This position is hybrid, based out of our Global Headquarters; we will consider remote for current Delaware North HR team members... The HR Helpdesk is staffed Monday through Friday from 9 AM ET - 8 PM ET, and weekends from 9 AM ET - 5:30 PM ET. All team members are expected to work a varying schedule including weekends and some holidays.
If you like to innovate, help others, and enjoy a fast-paced job, apply now to join our team!
Pay
$20.00 - $24.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
Benefits
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Responsibilities
• Provide professional and confidential HR Helpdesk support to callers utilizing case management tools.
• Research and resolve tier one cases in a proactive, sensitive, and team member-focused manner while meeting department service level agreements.
• Escalate cases to the appropriate team in accordance with HR Shared Services policies and procedures.
• Refer current and retired team members to HR self-service technology, outside vendors, or other resources when required.
Qualifications
• 1-3 years’ of experience in a high-volume customer service role required.
• High school diploma or GED required.
• Strong communication, and interpersonal skills required.
• Experience with HR, payroll and time-keeping systems preferred.
• Excellent time management and prioritizing skills.
• Ability to demonstrate integrity when handling sensitive and confidential information.
• Must be able and willing to work a varying schedule weekdays between 9 AM - 8 PM ET, and weekends between 9 AM - 5:30 PM ET. Some holidays will be required also.
#LI-Hybrid
Shift Details
Day shift
Evening shift
Holidays
Weekends
Who We Are
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Contractor and Temp worksalary: 19–21 an hour
Duration: 3 years
Schedule: M-F; 7 AM - 5 PM...
Pay Rate: $19 - $21/hr.
Roles & Responsibilities
• Team will be responsible for handling break/fix, configuration issues, troubleshooting, software installations, and hardware repair including in-house repair or coordinating 3rd party vendor services.
• Team will be responsible for Patch management, mobile device management, asset management, PC imaging and deployment.
• rovide support to end
Duration: 3 years
Schedule: M-F; 7 AM - 5 PM...
Pay Rate: $19 - $21/hr.
Roles & Responsibilities
• Team will be responsible for handling break/fix, configuration issues, troubleshooting, software installations, and hardware repair including in-house repair or coordinating 3rd party vendor services.
• Team will be responsible for Patch management, mobile device management, asset management, PC imaging and deployment.
• rovide support to end users by handling service requests.
• Responsible for maintaining, analyzing, troubleshooting, repairing, upgrading, installing, moving, testing, & replacing software systems, hardware, & computer peripherals.
• Responsible for maintaining user account information including rights, security, & systems groups.
• Handle On-site installation of new PCs & locally attached peripherals such as printers, desktop phones, monitors, & scanners.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
#ZR Show more details...
Schedule: M-F; 7 AM - 5 PM...
Pay Rate: $19 - $21/hr.
Roles & Responsibilities
• Team will be responsible for handling break/fix, configuration issues, troubleshooting, software installations, and hardware repair including in-house repair or coordinating 3rd party vendor services.
• Team will be responsible for Patch management, mobile device management, asset management, PC imaging and deployment.
• rovide support to end users by handling service requests.
• Responsible for maintaining, analyzing, troubleshooting, repairing, upgrading, installing, moving, testing, & replacing software systems, hardware, & computer peripherals.
• Responsible for maintaining user account information including rights, security, & systems groups.
• Handle On-site installation of new PCs & locally attached peripherals such as printers, desktop phones, monitors, & scanners.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
#ZR Show more details...
via Insight Global
posted_at: 2 days agoschedule_type: Full-time and Contractor
A large speciality gas client is looking for a Helpdesk technician to join their team in Radnor, PA. This candidate will be supporting internal employees over the phone. Any issues that can't be resolved over the phone will be escalated to a tier 2 team. High call volume is expected - this employee will handle 40-70 tickets each day. Tickets will include assisting with login credentials, network... issues, password resets, and Google Suite products.
A large speciality gas client is looking for a Helpdesk technician to join their team in Radnor, PA. This candidate will be supporting internal employees over the phone. Any issues that can't be resolved over the phone will be escalated to a tier 2 team. High call volume is expected - this employee will handle 40-70 tickets each day. Tickets will include assisting with login credentials, network... issues, password resets, and Google Suite products. The most important thing this candidate must have is the ability to learn new technologies and skills. A go-getter personality with strong communication is necessary. The employee must be comfortable going into the office 1x per week and working the 9AM-6PM shift, or the 10AM-7PM shift
Show more details...
via TEKsystems Careers
posted_at: 4 days agoschedule_type: Full-timesalary: 16–17 an hour
Description:
The Service Desk Analyst has a very wide array of tasks, all surrounding inbound contacts. This role is responsible for supporting internal end users. The calls vary from Tier I to Tier II technical issues. This role will also involve responding to emails and chats...
Preferred Experience:
• 3 months - 1 year of Help Desk or Call Center experience
• 3 months - 1 year working with Help Desk ticketing tools, i.e. ServiceNow, Remedy
•
Description:
The Service Desk Analyst has a very wide array of tasks, all surrounding inbound contacts. This role is responsible for supporting internal end users. The calls vary from Tier I to Tier II technical issues. This role will also involve responding to emails and chats...
Preferred Experience:
• 3 months - 1 year of Help Desk or Call Center experience
• 3 months - 1 year working with Help Desk ticketing tools, i.e. ServiceNow, Remedy
• Experience supporting end users
Skills:
• Ability to troubleshoot common Windows 10 related issues
• Working knowledge of Active Directory
• Working knowledge of Domain hierarchy
• Working knowledge of Microsoft Windows OS
• Microsoft O365: Word, Excel, Outlook, PowerPoint, etc..
• Remote meeting software including: Microsoft Teams, Cisco WebEx, Zoom
• Troubleshooting VPN Clients – Citrix NetScaler, Cisco VPN
• Strong written and verbal communication
• Ability to learn and troubleshoot custom applications
Non-Technical Requirements:
Excellent customer service skills with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.
The ability to listen to the end user and understand their needs and perspectives.
Sense of urgency in supporting the end user – returning the ability for them to perform their job.
This candidate will be working remotely as part of a larger team. While TEKsystems will provide a company laptop and USB headset, there are some physical needs that the candidate will need to provide. Such as a secure/quiet location to work, personal high speed internet connection (no hot spots or public internet locations), cell phone with good reception, Speakers/Mic to ensure quality audio during conversations.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law Show more details...
The Service Desk Analyst has a very wide array of tasks, all surrounding inbound contacts. This role is responsible for supporting internal end users. The calls vary from Tier I to Tier II technical issues. This role will also involve responding to emails and chats...
Preferred Experience:
• 3 months - 1 year of Help Desk or Call Center experience
• 3 months - 1 year working with Help Desk ticketing tools, i.e. ServiceNow, Remedy
• Experience supporting end users
Skills:
• Ability to troubleshoot common Windows 10 related issues
• Working knowledge of Active Directory
• Working knowledge of Domain hierarchy
• Working knowledge of Microsoft Windows OS
• Microsoft O365: Word, Excel, Outlook, PowerPoint, etc..
• Remote meeting software including: Microsoft Teams, Cisco WebEx, Zoom
• Troubleshooting VPN Clients – Citrix NetScaler, Cisco VPN
• Strong written and verbal communication
• Ability to learn and troubleshoot custom applications
Non-Technical Requirements:
Excellent customer service skills with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.
The ability to listen to the end user and understand their needs and perspectives.
Sense of urgency in supporting the end user – returning the ability for them to perform their job.
This candidate will be working remotely as part of a larger team. While TEKsystems will provide a company laptop and USB headset, there are some physical needs that the candidate will need to provide. Such as a secure/quiet location to work, personal high speed internet connection (no hot spots or public internet locations), cell phone with good reception, Speakers/Mic to ensure quality audio during conversations.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law Show more details...
via SaluteMyJob
posted_at: 4 days agoschedule_type: Temp work
Russell Tobin is looking to hire a Technical Support Representative based in Columbus, OH for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.
Job title: The Service Desk Analyst...
Location: Columbus, OH
Duration: 6 months
Pay rate: $21.00/hour
Russell Tobin is looking to hire a Technical Support Representative based in Columbus, OH for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.
Job title: The Service Desk Analyst...
Location: Columbus, OH
Duration: 6 months
Pay rate: $21.00/hour Show more details...
Job title: The Service Desk Analyst...
Location: Columbus, OH
Duration: 6 months
Pay rate: $21.00/hour Show more details...
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