Home 
How Blumble Works 
Search Algorithm 
Your Privacy 
About 
Facebook
Twitter
Blog
HoneyBook, Inc.
Software company
HoneyBook.com is an all-in-one platform designed to streamline and simplify the workflow for creative professionals, including wedding planners, photographers, freelancers, and more. Offering a variety of business management tools, the website allows users to efficiently manage projects, collaborate with clients, and handle tasks such as contracts, invoicing, and payments. With its intuitive interface and customizable features, HoneyBook aims to empower professionals in the creative industry by providing them with the necessary tools to organize their work, improve communication with clients, and ultimately grow their businesses.
-
EncryptedSite is Encrypted
-
CountryHosted in United States
-
CityMountain View, California
-
Latitude\Longitude37.4192 / -122.057 Google Map
-
Traffic rank#22,829 Site Rank
-
Site age18 yrs old
-
Site Owner informationWhois info
Website is Safe
Site is not blacklisted
-
Subsidiary
Traffic rank
#22,829
#22,829
Site age
18 yrs
18 yrs
Location
United States
United States
Popular Questions for HoneyBook, Inc.
Newest job postings for HoneyBook, Inc.
via Greenhouse
schedule_type: Full-time
HoneyBook is the leading platform for independent business owners to manage their client flow and cash flow, streamlining all of the steps needed to sell and deliver personalized contracted services. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide an exceptional experience at every step. HoneyBook is trusted by... service providers across the U.S. and Canada who
HoneyBook is the leading platform for independent business owners to manage their client flow and cash flow, streamlining all of the steps needed to sell and deliver personalized contracted services. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide an exceptional experience at every step. HoneyBook is trusted by... service providers across the U.S. and Canada who have booked more than $9 billion in business on its platform.
Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
Reporting to the Director of Finance, we are looking for a Strategic Finance Manager to lead modeling and forecasting, financial planning, and strategic analysis. You will help drive company-wide initiatives and optimize business decisions by delivering insightful metrics, forecasts, and operational finance support. This is a unique opportunity to join a small, high-performing Finance team that plays a key role in making recommendations that inform both short and long term decisions, determining the trajectory of the company.
Here are a few of the things you will do:
• Own the company's three-statement financial model and develop both short-term and long-range forecasts
• Gain a deep understanding of our key operational metrics and conduct complex cohort modeling and unit economics analysis
• Lead management and investor reporting, including KPIs and actuals vs plan in order to deliver monthly and quarterly performance analyses for our Leadership team and Board of Directors
• Play an integral role in the semi-annual planning process and collaborate with department leads to build and track operational budgets
• Interpret and present key findings directly to senior leadership across multiple functions
• Build metrics-driven financial models to assess new business opportunities
• Partner closely with cross-functional teams to provide value-added business insight and decision support
• Manage and mentor 1-2 analysts
Here is what is needed:
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team!
• * 5-8 years of finance experience with a mix of startup and investment banking (or similar work experience)
• Exceptional modeling skills including experience building metrics-driven revenue forecasts and integrated three-statement financial models
• Innate curiosity and analytical skills with an ability to think critically about key drivers
• Ability to collaborate and communicate effectively with cross-functional partners
• Comfortable operating in an unstructured and fast-paced environment
• Solid foundation in financial accounting and management reporting
• Bachelor’s degree is required, an MBA is a plus
• Experience in SaaS and/or payments is a plus
The good stuff:
• Mission driven. You'll be joining more than just another startup—our members are at the heart of everything we do; in fact, we invite them to co-work in our office and collaborate with us on the product itself.
• Impact. We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary + meaningful equity based on merit and market.
• $108k - $155k
• Benefits + Perks: From wellness programs to open paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
• Provisions: We give you the tools you need to get your job done and we provide a fully stocked kitchen and bar, happy hours, catered meals, and awesome company events.
• Remote friendly (must be US based)
The opportunity at HoneyBook is huge – our primary customers today are independents, who generate in aggregate $150B in revenue per year in the US. Our company, like the members we serve, thrives on creativity and risk-taking; in seven years, we’ve become the biggest and the most widely recognized player in the creative entrepreneur space. To date, HoneyBook has raised $498M and is backed by investors such as Durable Capital Partners LP, Tiger Global Management, Battery Ventures, Zeev Ventures, 01 Advisors, Norwest Venture Partners, OurCrowd, and Citi Ventures.
Follow us on Medium and Instagram and catch the latest stories about HoneyBook. Read about what our employees are saying about us on Glassdoor
HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process Show more details...
Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
Reporting to the Director of Finance, we are looking for a Strategic Finance Manager to lead modeling and forecasting, financial planning, and strategic analysis. You will help drive company-wide initiatives and optimize business decisions by delivering insightful metrics, forecasts, and operational finance support. This is a unique opportunity to join a small, high-performing Finance team that plays a key role in making recommendations that inform both short and long term decisions, determining the trajectory of the company.
Here are a few of the things you will do:
• Own the company's three-statement financial model and develop both short-term and long-range forecasts
• Gain a deep understanding of our key operational metrics and conduct complex cohort modeling and unit economics analysis
• Lead management and investor reporting, including KPIs and actuals vs plan in order to deliver monthly and quarterly performance analyses for our Leadership team and Board of Directors
• Play an integral role in the semi-annual planning process and collaborate with department leads to build and track operational budgets
• Interpret and present key findings directly to senior leadership across multiple functions
• Build metrics-driven financial models to assess new business opportunities
• Partner closely with cross-functional teams to provide value-added business insight and decision support
• Manage and mentor 1-2 analysts
Here is what is needed:
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team!
• * 5-8 years of finance experience with a mix of startup and investment banking (or similar work experience)
• Exceptional modeling skills including experience building metrics-driven revenue forecasts and integrated three-statement financial models
• Innate curiosity and analytical skills with an ability to think critically about key drivers
• Ability to collaborate and communicate effectively with cross-functional partners
• Comfortable operating in an unstructured and fast-paced environment
• Solid foundation in financial accounting and management reporting
• Bachelor’s degree is required, an MBA is a plus
• Experience in SaaS and/or payments is a plus
The good stuff:
• Mission driven. You'll be joining more than just another startup—our members are at the heart of everything we do; in fact, we invite them to co-work in our office and collaborate with us on the product itself.
• Impact. We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary + meaningful equity based on merit and market.
• $108k - $155k
• Benefits + Perks: From wellness programs to open paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
• Provisions: We give you the tools you need to get your job done and we provide a fully stocked kitchen and bar, happy hours, catered meals, and awesome company events.
• Remote friendly (must be US based)
The opportunity at HoneyBook is huge – our primary customers today are independents, who generate in aggregate $150B in revenue per year in the US. Our company, like the members we serve, thrives on creativity and risk-taking; in seven years, we’ve become the biggest and the most widely recognized player in the creative entrepreneur space. To date, HoneyBook has raised $498M and is backed by investors such as Durable Capital Partners LP, Tiger Global Management, Battery Ventures, Zeev Ventures, 01 Advisors, Norwest Venture Partners, OurCrowd, and Citi Ventures.
Follow us on Medium and Instagram and catch the latest stories about HoneyBook. Read about what our employees are saying about us on Glassdoor
HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process Show more details...
via Product Marketing Alliance
schedule_type: Full-timework_from_home: 1
HoneyBook is the leading business and financial management platform for independent small businesses. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide top-tier service at every step. HoneyBook is trusted by independent businesses across the U.S. and Canada who have booked more than $5B in business on our... platform. Every day at HoneyBook we are on a mission to
HoneyBook is the leading business and financial management platform for independent small businesses. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide top-tier service at every step. HoneyBook is trusted by independent businesses across the U.S. and Canada who have booked more than $5B in business on our... platform. Every day at HoneyBook we are on a mission to empower the independent economy to rise together, doing what they love.
Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
As a Product Marketing Manager you’ll develop strategies and go-to-market plans that drive acquisition and activation of HoneyBook among priority industry verticals. You’ll lead the development of the customer journey for our verticals, partnering with product, product education, customer success, and marketing teams on the coordination of cross-functional, go-to-market initiatives.
To be successful, you need to be adept at collaborating with cross-functional stakeholders, managing indirect resources, effectively communicating strategies and plans to the broader organization. You’ll also need to strategically evaluate and match the needs of our users with the value of our product, have a clear understanding of the competitive landscape, and develop compelling positioning and messaging.
We are open to allowing for fully remote work.
Here are a few of the things you’ll work on:
• Develop a deep understanding and customer insights of key industry verticals
• Partner with our internal research team and/or agencies to conduct primary research to understand vertical needs, pain points and barriers to conversion
• Analyze customer funnel conversion and usage data to develop insights
• Create vertical buyer personas based on insights that help inform go-to-market strategies and tactics
• Develop GTM strategies and campaigns for key industry verticals
• Develop strategy, plans and goals for vertical acquisition and activation
• Partner with cross-functional teams to develop product positioning and messaging, value propositions, market opportunity analysis, and customer proof points
• Lead cross-functional teams to execute and assess marketing programs that support our key verticals
• Develop testing and learning plans to continuously optimize vertical customer journeys
• Conduct an ongoing assessment and reporting of go-to-market strategy; making recommendations for course corrections as needed
• Work with teams to create vertical specific content that drives awareness, consideration and conversion
Here is what is needed:
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team!
• 5+ years’ career experience with at least 3 years spent in a product marketing role
• Prior experience driving acquisition of either SMB or consumer products, ideally using vertical strategies
• Strong knowledge of digital marketing channels with a proven track record of successfully planning and executing cross functional, high-impact, multi-channel campaigns that drive results
• Excellent stakeholder management and relationship building skills, with a demonstrated ability to work successfully across multiple cross functional teams; most importantly product
• Prior experience directing and managing cross functional teams toward common goals
• Strong written, verbal, and presentation skills
• Fluency in data, and prior experience leveraging data to inform recommendations and decisions
The good stuff:
• Mission driven. You'll be joining more than just another startup—our members are at the heart of everything we do; in fact, we invite them to co-work in our office and collaborate with us on the product itself.
• Impact. We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary + meaningful equity based on merit.
• Benefits + Perks: From wellness programs to open paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
• Provisions: We give you the tools you need to get your job done and we provide a fully stocked kitchen and bar, happy hours, catered meals, and awesome company events.
The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Our company, like the members we serve, thrives on creativity and risk-taking; in seven years, we’ve become the biggest and the most widely recognized player in the creative entrepreneur space. To date, HoneyBook has raised $498M and is backed by investors such as Durable Capital Partners LP, Tiger Global Management, Battery Ventures, Zeev Ventures, 01 Advisors, Norwest Venture Partners, OurCrowd, and Citi Ventures.
Follow us on Medium and Instagram and catch the latest stories about HoneyBook. Read about what our employees are saying about us on Glassdoor
HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process Show more details...
Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
As a Product Marketing Manager you’ll develop strategies and go-to-market plans that drive acquisition and activation of HoneyBook among priority industry verticals. You’ll lead the development of the customer journey for our verticals, partnering with product, product education, customer success, and marketing teams on the coordination of cross-functional, go-to-market initiatives.
To be successful, you need to be adept at collaborating with cross-functional stakeholders, managing indirect resources, effectively communicating strategies and plans to the broader organization. You’ll also need to strategically evaluate and match the needs of our users with the value of our product, have a clear understanding of the competitive landscape, and develop compelling positioning and messaging.
We are open to allowing for fully remote work.
Here are a few of the things you’ll work on:
• Develop a deep understanding and customer insights of key industry verticals
• Partner with our internal research team and/or agencies to conduct primary research to understand vertical needs, pain points and barriers to conversion
• Analyze customer funnel conversion and usage data to develop insights
• Create vertical buyer personas based on insights that help inform go-to-market strategies and tactics
• Develop GTM strategies and campaigns for key industry verticals
• Develop strategy, plans and goals for vertical acquisition and activation
• Partner with cross-functional teams to develop product positioning and messaging, value propositions, market opportunity analysis, and customer proof points
• Lead cross-functional teams to execute and assess marketing programs that support our key verticals
• Develop testing and learning plans to continuously optimize vertical customer journeys
• Conduct an ongoing assessment and reporting of go-to-market strategy; making recommendations for course corrections as needed
• Work with teams to create vertical specific content that drives awareness, consideration and conversion
Here is what is needed:
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team!
• 5+ years’ career experience with at least 3 years spent in a product marketing role
• Prior experience driving acquisition of either SMB or consumer products, ideally using vertical strategies
• Strong knowledge of digital marketing channels with a proven track record of successfully planning and executing cross functional, high-impact, multi-channel campaigns that drive results
• Excellent stakeholder management and relationship building skills, with a demonstrated ability to work successfully across multiple cross functional teams; most importantly product
• Prior experience directing and managing cross functional teams toward common goals
• Strong written, verbal, and presentation skills
• Fluency in data, and prior experience leveraging data to inform recommendations and decisions
The good stuff:
• Mission driven. You'll be joining more than just another startup—our members are at the heart of everything we do; in fact, we invite them to co-work in our office and collaborate with us on the product itself.
• Impact. We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
• Compensation: We offer a competitive salary + meaningful equity based on merit.
• Benefits + Perks: From wellness programs to open paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
• Provisions: We give you the tools you need to get your job done and we provide a fully stocked kitchen and bar, happy hours, catered meals, and awesome company events.
The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Our company, like the members we serve, thrives on creativity and risk-taking; in seven years, we’ve become the biggest and the most widely recognized player in the creative entrepreneur space. To date, HoneyBook has raised $498M and is backed by investors such as Durable Capital Partners LP, Tiger Global Management, Battery Ventures, Zeev Ventures, 01 Advisors, Norwest Venture Partners, OurCrowd, and Citi Ventures.
Follow us on Medium and Instagram and catch the latest stories about HoneyBook. Read about what our employees are saying about us on Glassdoor
HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process Show more details...
via Greenhouse
posted_at: 21 days agoschedule_type: Full-time
HoneyBook is the leading platform for independent business owners to manage their client flow and cash flow, streamlining all of the steps needed to sell and deliver personalized contracted services. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide an exceptional experience at every step. HoneyBook is trusted by... service providers across the U.S. and Canada who
HoneyBook is the leading platform for independent business owners to manage their client flow and cash flow, streamlining all of the steps needed to sell and deliver personalized contracted services. By combining tools like billing, contracts and client communication, HoneyBook helps business owners get organized so they can provide an exceptional experience at every step. HoneyBook is trusted by... service providers across the U.S. and Canada who have booked more than $8 billion in business on its platform.
Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
Our Fraud team provides behind the scenes, world class customer support, while performing all aspects of fraud monitoring and investigations. The team works diligently monitoring accounts and transactions to keep fraud and nefarious behavior off the platform, ensuring all members have the most secure and confident experience using HoneyBook’s financial products. You will lead a small, rapidly growing team where your fraud intuition, feedback, and customer advocacy will be used to shape the team and make an impact at the company and for our members.
Here are a few of the things you will do:
• Lead a team of fraud investigators and manage the day-to-day operations of the team (holding regular one-on-one discussions, supporting career development, and providing feedback)
• Stay up-to-date with the latest fraud trends and techniques and ensure that the team is trained on them
• Investigate suspected cases of fraud, as well as review and analyze fraud alerts and reports to identify trends and patterns
• Develop and maintain relationships with other departments within the company, such as Customer Success and Support, Product, Engineering, and Data
• Create and deliver reports on the team's activities and progress to senior management
• Participate in the development of fraud policies and procedures
• Ensure that the team is providing excellent customer service while investigating fraud cases
Here is what we’re looking for in a candidate:
• You’re an experienced manager, and lead with a people-first mindset; you are passionate about growing and supporting your team
• You’ve supported strong cross-functional teams and communication, and ideally have worked globally or with dispersed teams
• Keen intuition and detective skills; you have an inquisitive, puzzle-solver mindset with passion for finding the truth
• You’re always looking for ways to improve processes and documentation, and you can easily context switch to look at the task at hand and the bigger picture
Here is what is needed:
• Bachelor's degree in a related field such as business, finance, or criminal justice
• 5+ years of experience in fraud investigation, with at least 2 years in a leadership role
• Experience working with returning customers and building strong relationships, and fostering this on your team
• Strong background identifying and screening for suspicious/fraudulent transactions
• Experience scaling new teams, and working with remote teams is strongly preferred, as well as experience in the Fintech industry
The good stuff:
• Mission driven: You'll be joining more than just another startup—our members are at the heart of everything we do.
• Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
• Benefits + Perks: From wellness programs to open paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
• Compensation: We offer a competitive salary + meaningful equity based on merit and market.
• The base salary offered for this role and level of experience will begin at $105,000 and up to $145,000. Full-time employees are also eligible for a meaningful equity package and benefits. The actual base salary offered depends on your location, skills, qualifications, and experience.
The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors.
Follow us on Medium and Instagram and catch the latest stories about HoneyBook. Read about what our employees are saying about us on Glassdoor
HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process Show more details...
Our award-winning culture is built on core values that drive everything we do, including putting people first. We know experience comes in many different forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.
Our Fraud team provides behind the scenes, world class customer support, while performing all aspects of fraud monitoring and investigations. The team works diligently monitoring accounts and transactions to keep fraud and nefarious behavior off the platform, ensuring all members have the most secure and confident experience using HoneyBook’s financial products. You will lead a small, rapidly growing team where your fraud intuition, feedback, and customer advocacy will be used to shape the team and make an impact at the company and for our members.
Here are a few of the things you will do:
• Lead a team of fraud investigators and manage the day-to-day operations of the team (holding regular one-on-one discussions, supporting career development, and providing feedback)
• Stay up-to-date with the latest fraud trends and techniques and ensure that the team is trained on them
• Investigate suspected cases of fraud, as well as review and analyze fraud alerts and reports to identify trends and patterns
• Develop and maintain relationships with other departments within the company, such as Customer Success and Support, Product, Engineering, and Data
• Create and deliver reports on the team's activities and progress to senior management
• Participate in the development of fraud policies and procedures
• Ensure that the team is providing excellent customer service while investigating fraud cases
Here is what we’re looking for in a candidate:
• You’re an experienced manager, and lead with a people-first mindset; you are passionate about growing and supporting your team
• You’ve supported strong cross-functional teams and communication, and ideally have worked globally or with dispersed teams
• Keen intuition and detective skills; you have an inquisitive, puzzle-solver mindset with passion for finding the truth
• You’re always looking for ways to improve processes and documentation, and you can easily context switch to look at the task at hand and the bigger picture
Here is what is needed:
• Bachelor's degree in a related field such as business, finance, or criminal justice
• 5+ years of experience in fraud investigation, with at least 2 years in a leadership role
• Experience working with returning customers and building strong relationships, and fostering this on your team
• Strong background identifying and screening for suspicious/fraudulent transactions
• Experience scaling new teams, and working with remote teams is strongly preferred, as well as experience in the Fintech industry
The good stuff:
• Mission driven: You'll be joining more than just another startup—our members are at the heart of everything we do.
• Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation; be ready to fail fast and often!
• Benefits + Perks: From wellness programs to open paid time off and exceptional family leave policies, the health and happiness of our employees is foremost.
• Compensation: We offer a competitive salary + meaningful equity based on merit and market.
• The base salary offered for this role and level of experience will begin at $105,000 and up to $145,000. Full-time employees are also eligible for a meaningful equity package and benefits. The actual base salary offered depends on your location, skills, qualifications, and experience.
The opportunity at HoneyBook is huge – our primary customers today are creative businesses that generate in aggregate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures and 01 Advisors.
Follow us on Medium and Instagram and catch the latest stories about HoneyBook. Read about what our employees are saying about us on Glassdoor
HoneyBook is committed to diversity, inclusion and belonging and is proud to be an equal opportunity employer. We do not tolerate discrimination and do not make hiring or employment decisions on the basis of race, religion, color, national origin, sex, gender identity, age, disability, marital status, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance. We strive for the best candidate experience for all applicants and if you need special assistance, please let us know.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be used to help us identify areas of improvement in our recruitment process. We can only see aggregate responses and are unable to view individual responses. In fact, we aren’t even able to see if you’ve responded or not! Responding is your choice and it will not be used in any way in our hiring process Show more details...
Search trends for HoneyBook, Inc.
Norton safe Web