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Most recent job postings at Hootsuite
via Employbl
schedule_type: Full-time
We’re looking for a Global Payroll Specialist to help us deliver accurate and timely payroll processing with an extraordinary level of customer service for our international employees. While working remotely or in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Vancouver or Toronto office, you will report to the... Senior Manager, Global Payroll.
WHAT YOU’LL
We’re looking for a Global Payroll Specialist to help us deliver accurate and timely payroll processing with an extraordinary level of customer service for our international employees. While working remotely or in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Vancouver or Toronto office, you will report to the... Senior Manager, Global Payroll.
WHAT YOU’LL DO:
• Full cycle international payroll processing including monthly and semi-monthly for our International employees in the US and EMEA countries.
• Support international employees with payroll inquiries in a friendly and timely manner
• Reconciling and prepare all monthly international payroll JE’s for finance team including verifying variable input totals
• Audit all international new hire payroll documents to ensure the information is complete and accurate for payroll processing
• Preparation and review of employee/employer year end payroll forms/filings for the international payrolls
• Preparing termination payments for employees in a timely accurate manner including vacation calculation payout for international payrolls
WHAT YOU’LL NEED:
• Must have relevant experience with full cycle international payroll processing Canadian Payroll Association PCP certification, or working towards, and a diploma or a degree in Accounting, Business or Finance or equivalent experience
• Strong written and verbal communications skills
• Experience with Workday including payroll processing module and ADP Streamline
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-AS2 Show more details...
WHAT YOU’LL DO:
• Full cycle international payroll processing including monthly and semi-monthly for our International employees in the US and EMEA countries.
• Support international employees with payroll inquiries in a friendly and timely manner
• Reconciling and prepare all monthly international payroll JE’s for finance team including verifying variable input totals
• Audit all international new hire payroll documents to ensure the information is complete and accurate for payroll processing
• Preparation and review of employee/employer year end payroll forms/filings for the international payrolls
• Preparing termination payments for employees in a timely accurate manner including vacation calculation payout for international payrolls
WHAT YOU’LL NEED:
• Must have relevant experience with full cycle international payroll processing Canadian Payroll Association PCP certification, or working towards, and a diploma or a degree in Accounting, Business or Finance or equivalent experience
• Strong written and verbal communications skills
• Experience with Workday including payroll processing module and ADP Streamline
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-AS2 Show more details...
via Employbl
schedule_type: Full-time
We’re looking for a Senior Software Developer who can design, build, test, and ship high quality software that delivers value to our customers. You’ll be a technical leader on a small and agile team that continuously incorporates feedback to refine and improve the products and features you deliver. Your team will own the entire delivery lifecycle from beta releases to production ready, scalable... products suitable for new and existing customers.
We’re looking for a Senior Software Developer who can design, build, test, and ship high quality software that delivers value to our customers. You’ll be a technical leader on a small and agile team that continuously incorporates feedback to refine and improve the products and features you deliver. Your team will own the entire delivery lifecycle from beta releases to production ready, scalable... products suitable for new and existing customers. This role reports to a Software Development Manager, and is based in Hootsuite’s Vancouver/Toronto office (post COVID19) or remotely across Canada or the US (in accordance with Hootsuite's local employment entities).
WHAT YOU’LL DO:
• Provide technical leadership within a cross-functional team (including designers, product managers, architects and other developers) to deliver compelling products and services to our customers
• Design, write, test, review, and deploy high quality scalable code, and guide others to do the same
• Help shape our technical roadmap as we scale our services and build new products
• Drive improvements to our standards of security, reliability, performance, and quality
• Provide mentorship and support to other developers, helping to grow the team, better our processes, and positively contribute to the wider community
• Participate in technical hiring interviews with an aim of attracting and hiring the best developers
• Run code reviews, and apply software development best practices
• Enhance Hootsuite’s culture and environment, striving to build a better way through improved tooling, streamlining processes, and working across product boundaries
• Work with one the following technologies: Java/Scala, Golang, Python, REST APIs, Docker, and Kubernetes
WHAT YOU’LL NEED:
• A degree in Computer Science or Engineering, and extensive experience in designing, developing and maintaining software or an equivalent level of work experience, and a track record of substantial contributions to software projects with high business impact
• You are proficient in at least one programming language, ideally Scala, Java, Golang, Python and have a desire to learn other languages.
• You have extensive software design experience: you think in terms of architecture; you know how to identify and explain pros and cons of a technical solution and how it might fit your project; you deliver reliable software through the principles of observability.
• You have worked on challenging large-scale projects, taking full ownership of at least a subset of their functionalities, enabling communication with stakeholders, and being the point of contact for developers; experience on SaaS software development is considered an asset.
• You foster best practices in everything you do: writing thoroughly-tested code, performing accurate and constructive code reviews, coaching peers. Having been a speaker at technical conferences is a plus.
• Experience with mentoring, coaching, and pairing with coworkers
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Problem Solving: uses an organized and logical approach to find solutions to complex problems and looks beyond the obvious to understand the root cause of problems and proposes several possible solutions.
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
• Creativity and Innovation: seeks new and better ways of doing things, generating original and imaginative ideas, products, and/or solutions
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-NS1 Show more details...
WHAT YOU’LL DO:
• Provide technical leadership within a cross-functional team (including designers, product managers, architects and other developers) to deliver compelling products and services to our customers
• Design, write, test, review, and deploy high quality scalable code, and guide others to do the same
• Help shape our technical roadmap as we scale our services and build new products
• Drive improvements to our standards of security, reliability, performance, and quality
• Provide mentorship and support to other developers, helping to grow the team, better our processes, and positively contribute to the wider community
• Participate in technical hiring interviews with an aim of attracting and hiring the best developers
• Run code reviews, and apply software development best practices
• Enhance Hootsuite’s culture and environment, striving to build a better way through improved tooling, streamlining processes, and working across product boundaries
• Work with one the following technologies: Java/Scala, Golang, Python, REST APIs, Docker, and Kubernetes
WHAT YOU’LL NEED:
• A degree in Computer Science or Engineering, and extensive experience in designing, developing and maintaining software or an equivalent level of work experience, and a track record of substantial contributions to software projects with high business impact
• You are proficient in at least one programming language, ideally Scala, Java, Golang, Python and have a desire to learn other languages.
• You have extensive software design experience: you think in terms of architecture; you know how to identify and explain pros and cons of a technical solution and how it might fit your project; you deliver reliable software through the principles of observability.
• You have worked on challenging large-scale projects, taking full ownership of at least a subset of their functionalities, enabling communication with stakeholders, and being the point of contact for developers; experience on SaaS software development is considered an asset.
• You foster best practices in everything you do: writing thoroughly-tested code, performing accurate and constructive code reviews, coaching peers. Having been a speaker at technical conferences is a plus.
• Experience with mentoring, coaching, and pairing with coworkers
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Problem Solving: uses an organized and logical approach to find solutions to complex problems and looks beyond the obvious to understand the root cause of problems and proposes several possible solutions.
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
• Creativity and Innovation: seeks new and better ways of doing things, generating original and imaginative ideas, products, and/or solutions
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-NS1 Show more details...
via Employbl
schedule_type: Full-time
As Hootsuite’s VP, Customer & Expansion - EMEA you are responsible for the overall Customer experience of EMEA Customers, as well as delivering successful Renewal and Expansion outcomes for the region. We are looking for a SaaS leader who is obsessed with Customers - Customers give you energy and you look forward to helping them and expanding their footprint with Hootsuite. Their success is our... success! You love coaching and developing people
As Hootsuite’s VP, Customer & Expansion - EMEA you are responsible for the overall Customer experience of EMEA Customers, as well as delivering successful Renewal and Expansion outcomes for the region. We are looking for a SaaS leader who is obsessed with Customers - Customers give you energy and you look forward to helping them and expanding their footprint with Hootsuite. Their success is our... success! You love coaching and developing people and take great pride in enabling their growth and achievements. You appreciate diversity and build cultures where everyone is comfortable being themselves.
The role requires an executive who recognises changing market dynamics and will contribute to Hootsuite's overall strategy in a collaborative way. You will work with the other members of the Hootsuite Leadership Team, including Product and Marketing, to ensure strong alignment across our company objectives. We aspire to be an agile organisation and our leaders thrive in an ever-changing environment, as we strive to be the best we can be. This will require testing new approaches and learning along the way.
As a regional leader and key member of the Customer & Expansion leadership team, you will work closely with all parts of our company to ensure strong alignment and a seamless, world-class Customer experience. As the senior most leader in the region, you will also serve as the voice of the market and indirect leader to all Hootsuite employees in EMEA, responsible for their engagement and development.
Located in London, this role will report directly to the Chief Customer Officer.
WHAT YOU’LL DO:
• Provide executive leadership for the EMEA Customer & Expansion teams, developing and implementing a framework for strategic planning and resource allocation of the Customer & Expansion function to influence and impact Customer success, Renewals, Expansion, and the Company’s long term business strategy
• Hire, coach, and mentor high performing team members by creating a culture of partnership, growth, and ongoing learning. Evolve to the changing needs of the business through critical and efficient planning that will allow effective iteration to the organizational structure.
• Provide direct day-to-day leadership and mentoring to drive success and Customer value
• Provide indirect leadership to the diverse and cross-functional GTM teams through trusted relationships, influence and collaboration in exceeding organisational objectives and key results
• Foster innovation across Customer & Expansion in building scalable systems and workflow processes in order to achieve repeatable success at scale. Leverage metrics and data to guide decision making
• Build a business that is sustainable and operates at scale in a fast paced environment to achieve our renewals and expansion targets.
• Drive the development and maintenance of key executive Customer relationships across the various countries, focused on Customer outcomes. Establish yourself as a thought leader and represent Hootsuite at industry events, partner conferences, and Customer advisory boards
• Collaborate with Sales, Marketing, and Product Leadership to build a world-class go to market motion that enables our clients with the strategies, tactics, and tools they need to be successful on social media
WHAT YOU’LL NEED:
• Demonstrated leadership experience building, managing and scaling enterprise Customer Success teams, with considerable experience preferably in high-growth and fast-paced B2B SaaS environments
• Excellent problem-solving skills, a business development focus, and both operational and financial acumen
• A growth mindset and a willingness to challenge the status quo. Courage to address difficult issues, seeking first to understand
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external Customers to meet their needs. Ability to interact with Customers of all levels and industry backgrounds, from the C-Level to IT individual contributor
• Creativity to win in a competitive market, coupled with a willingness to do what it takes to get the work done
• Clear communication style. The ability to influence others, bring them on the journey and mobilise them to take action. Good at establishing clear direction and inspiring others to achieve their best work
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of the team and individuals on the team
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
• Curious. You are always learning and seeking ways to make things better
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-AS1 Show more details...
The role requires an executive who recognises changing market dynamics and will contribute to Hootsuite's overall strategy in a collaborative way. You will work with the other members of the Hootsuite Leadership Team, including Product and Marketing, to ensure strong alignment across our company objectives. We aspire to be an agile organisation and our leaders thrive in an ever-changing environment, as we strive to be the best we can be. This will require testing new approaches and learning along the way.
As a regional leader and key member of the Customer & Expansion leadership team, you will work closely with all parts of our company to ensure strong alignment and a seamless, world-class Customer experience. As the senior most leader in the region, you will also serve as the voice of the market and indirect leader to all Hootsuite employees in EMEA, responsible for their engagement and development.
Located in London, this role will report directly to the Chief Customer Officer.
WHAT YOU’LL DO:
• Provide executive leadership for the EMEA Customer & Expansion teams, developing and implementing a framework for strategic planning and resource allocation of the Customer & Expansion function to influence and impact Customer success, Renewals, Expansion, and the Company’s long term business strategy
• Hire, coach, and mentor high performing team members by creating a culture of partnership, growth, and ongoing learning. Evolve to the changing needs of the business through critical and efficient planning that will allow effective iteration to the organizational structure.
• Provide direct day-to-day leadership and mentoring to drive success and Customer value
• Provide indirect leadership to the diverse and cross-functional GTM teams through trusted relationships, influence and collaboration in exceeding organisational objectives and key results
• Foster innovation across Customer & Expansion in building scalable systems and workflow processes in order to achieve repeatable success at scale. Leverage metrics and data to guide decision making
• Build a business that is sustainable and operates at scale in a fast paced environment to achieve our renewals and expansion targets.
• Drive the development and maintenance of key executive Customer relationships across the various countries, focused on Customer outcomes. Establish yourself as a thought leader and represent Hootsuite at industry events, partner conferences, and Customer advisory boards
• Collaborate with Sales, Marketing, and Product Leadership to build a world-class go to market motion that enables our clients with the strategies, tactics, and tools they need to be successful on social media
WHAT YOU’LL NEED:
• Demonstrated leadership experience building, managing and scaling enterprise Customer Success teams, with considerable experience preferably in high-growth and fast-paced B2B SaaS environments
• Excellent problem-solving skills, a business development focus, and both operational and financial acumen
• A growth mindset and a willingness to challenge the status quo. Courage to address difficult issues, seeking first to understand
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external Customers to meet their needs. Ability to interact with Customers of all levels and industry backgrounds, from the C-Level to IT individual contributor
• Creativity to win in a competitive market, coupled with a willingness to do what it takes to get the work done
• Clear communication style. The ability to influence others, bring them on the journey and mobilise them to take action. Good at establishing clear direction and inspiring others to achieve their best work
• Inclusive Leadership: Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Play to Win: Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Long Range Planning: Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Enablement: Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of the team and individuals on the team
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
• Curious. You are always learning and seeking ways to make things better
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-AS1 Show more details...
via Product Marketing Alliance
schedule_type: Contractorwork_from_home: 1
We’re looking for a Senior Product Marketing Manager to help us support product marketing initiatives for a Plan & Create Hootsuite portfolio as well as cross-portfolio project management for the PMM team. The Senior Product Marketing Manager will support and execute go-to-market strategies under the guidance of management and the senior product leaders. Additionally, you’ll be supporting... marketing and research projects across other Hootsuite
We’re looking for a Senior Product Marketing Manager to help us support product marketing initiatives for a Plan & Create Hootsuite portfolio as well as cross-portfolio project management for the PMM team. The Senior Product Marketing Manager will support and execute go-to-market strategies under the guidance of management and the senior product leaders. Additionally, you’ll be supporting... marketing and research projects across other Hootsuite Product portfolios. While based in Hootsuite’s Vancouver or Toronto office (post COVID19) or remotely across Canada (in accordance with Hootsuite's local employment entities), you will report to Manager, Solutions and Product Marketing.
WHAT YOU’LL DO:
• Build strategies and plans to differentiate Hootsuite products and solutions from competition through positioning, in collaboration with sales leaders.
• Lead go-to-market strategies for new products and solutions. Create compelling sales and customer-facing collateral and thought leadership. Develop product narratives highlighting new features.
• Analyze market trends and identify new required capabilities and growth opportunities in the areas of plan & create.
• Provide subject matter expertise in selecting methods, techniques, and evaluation criteria of global comprehensive marketing plans that drive market interest and revenue.
• Responsible for growth and product adoption by setting goals that align with the overall growth and revenue targets of the business (Different verticals, customer types, and use cases).
• Manage customer feedback loop for the Plan & Create portfolio collaborating with product, customer success teams, research, and other PMM’s to synthesize feedback from customers and inform of product enhancements while emphasizing the strategic value.
• Collaborate regularly with senior leaders across product management, customer success, and sales to provide market or internal input on features and functionality requirements.
• Use your experience to develop talent on the product marketing team through coaching and mentoring team members.
WHAT YOU’LL NEED:
• Considerable years of experience in marketing or product marketing
• Experience in social marketing specifically content creation, campaign planning, and campaign ROI/ reporting is a plus
• Strong fluency with corporate social media strategies & metrics
• Exceptional written and verbal communication skills
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Tolerance for Change/Ambiguity, Resilience,: can effectively cope with change, finding ways to advance work and projects
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process Show more details...
WHAT YOU’LL DO:
• Build strategies and plans to differentiate Hootsuite products and solutions from competition through positioning, in collaboration with sales leaders.
• Lead go-to-market strategies for new products and solutions. Create compelling sales and customer-facing collateral and thought leadership. Develop product narratives highlighting new features.
• Analyze market trends and identify new required capabilities and growth opportunities in the areas of plan & create.
• Provide subject matter expertise in selecting methods, techniques, and evaluation criteria of global comprehensive marketing plans that drive market interest and revenue.
• Responsible for growth and product adoption by setting goals that align with the overall growth and revenue targets of the business (Different verticals, customer types, and use cases).
• Manage customer feedback loop for the Plan & Create portfolio collaborating with product, customer success teams, research, and other PMM’s to synthesize feedback from customers and inform of product enhancements while emphasizing the strategic value.
• Collaborate regularly with senior leaders across product management, customer success, and sales to provide market or internal input on features and functionality requirements.
• Use your experience to develop talent on the product marketing team through coaching and mentoring team members.
WHAT YOU’LL NEED:
• Considerable years of experience in marketing or product marketing
• Experience in social marketing specifically content creation, campaign planning, and campaign ROI/ reporting is a plus
• Strong fluency with corporate social media strategies & metrics
• Exceptional written and verbal communication skills
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Tolerance for Change/Ambiguity, Resilience,: can effectively cope with change, finding ways to advance work and projects
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process Show more details...
via Employbl
schedule_type: Full-time
We’re looking for an inquisitive data savvy individual who thrives uncovering how data should be leveraged in a holistic manner to promote action to improve our business outcomes. As an ambassador for data across the organization you will work to develop, build and visualize insights from our data and guide our key stakeholders in disseminating those insights.
WHAT YOU’LL DO...
• Identify patterns and trends within our data assets using a data-driven
We’re looking for an inquisitive data savvy individual who thrives uncovering how data should be leveraged in a holistic manner to promote action to improve our business outcomes. As an ambassador for data across the organization you will work to develop, build and visualize insights from our data and guide our key stakeholders in disseminating those insights.
WHAT YOU’LL DO...
• Identify patterns and trends within our data assets using a data-driven approach to improve performance and impact to overall business outcomes.
• Collaborate effectively with multiple stakeholders on multiple projects in parallel, manage expectations and prioritization
• Develop existing data sources to ensure accuracy of reporting on measures and metrics
• Recommend new data sources and assets to continually provide accurate and reliable measures of our customer outcomes.
• Operationalize data assets to a data warehouse and ensure versioning via GitHub
• Develop and maintain documentation on data, metrics and processes in Confluence
• Provide actionable insights and analysis that drive results, inform strategies and maximize opportunities for the business.
• Develop specifications, proposals and standard processes to manage large complex data sets to enable and enhance complex analysis and provide insights to the business.
• Undertake complex analysis, involving extracting, transforming, and disseminating key insights in a simple and concise manner for business stakeholders to understand and drive action.
• Build dashboards and reports using Tableau or equivalent Business Intelligence (BI) toolset
• Educate business stakeholders on best practices to ensure they leverage accurate and reliable data and insights.
• Present data and insights in a clear and concise manner through the use of visuals, slide decks, and in unconventional ways. #thinkdifferent
• Promote data literacy at various organization levels to increase the correct use of data for operational reporting, dashboards and predictive analytics.
• Contribute to the further development of a centre of excellence for data by participating and contributing on initiatives to improve overall data maturity of the organization.
• Working with a diverse group of stakeholders and engage with them to better understand the needs and translate them into the best solutions with our data platform and tooling.
• Perform other related duties as assigned
WHAT YOU’LL NEED:
• Proven work experience analyzing data and developing advanced dashboards
• Degree in computer science, data analytics, statistics or a related field
• Advanced querying with SQL and database
• Understanding of AWS platform and tools associated with analytics and data (Redshift, Glue)
• Strong understanding of agile methodologies
• Uses the available tools of modern data science to analyze petabytes of data is a plus
• Ability to analyze data and create compelling visual dashboards with Tableau, Mixpanel
• Ability to leverage the power of SQL, R or Python in building reproducible and scalable analyses.
• Familiarity with R or Python is a plus
• Advanced skills with spreadsheet software (Google Sheets and/ Microsoft Excel, etc.)
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-CK1 Show more details...
WHAT YOU’LL DO...
• Identify patterns and trends within our data assets using a data-driven approach to improve performance and impact to overall business outcomes.
• Collaborate effectively with multiple stakeholders on multiple projects in parallel, manage expectations and prioritization
• Develop existing data sources to ensure accuracy of reporting on measures and metrics
• Recommend new data sources and assets to continually provide accurate and reliable measures of our customer outcomes.
• Operationalize data assets to a data warehouse and ensure versioning via GitHub
• Develop and maintain documentation on data, metrics and processes in Confluence
• Provide actionable insights and analysis that drive results, inform strategies and maximize opportunities for the business.
• Develop specifications, proposals and standard processes to manage large complex data sets to enable and enhance complex analysis and provide insights to the business.
• Undertake complex analysis, involving extracting, transforming, and disseminating key insights in a simple and concise manner for business stakeholders to understand and drive action.
• Build dashboards and reports using Tableau or equivalent Business Intelligence (BI) toolset
• Educate business stakeholders on best practices to ensure they leverage accurate and reliable data and insights.
• Present data and insights in a clear and concise manner through the use of visuals, slide decks, and in unconventional ways. #thinkdifferent
• Promote data literacy at various organization levels to increase the correct use of data for operational reporting, dashboards and predictive analytics.
• Contribute to the further development of a centre of excellence for data by participating and contributing on initiatives to improve overall data maturity of the organization.
• Working with a diverse group of stakeholders and engage with them to better understand the needs and translate them into the best solutions with our data platform and tooling.
• Perform other related duties as assigned
WHAT YOU’LL NEED:
• Proven work experience analyzing data and developing advanced dashboards
• Degree in computer science, data analytics, statistics or a related field
• Advanced querying with SQL and database
• Understanding of AWS platform and tools associated with analytics and data (Redshift, Glue)
• Strong understanding of agile methodologies
• Uses the available tools of modern data science to analyze petabytes of data is a plus
• Ability to analyze data and create compelling visual dashboards with Tableau, Mixpanel
• Ability to leverage the power of SQL, R or Python in building reproducible and scalable analyses.
• Familiarity with R or Python is a plus
• Advanced skills with spreadsheet software (Google Sheets and/ Microsoft Excel, etc.)
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-CK1 Show more details...
via Employbl
schedule_type: Full-time
We’re looking for a Senior Customer Relationship Manager to support our key enterprise customers, ensuring our largest, most complex customers have the tools and resources needed to maximize the value from our solutions and enabling them to achieve their business goals on social media. In this role you will leverage your extensive and strategic customer experience to drive business outcomes for... our customers and partner with the Customer Account
We’re looking for a Senior Customer Relationship Manager to support our key enterprise customers, ensuring our largest, most complex customers have the tools and resources needed to maximize the value from our solutions and enabling them to achieve their business goals on social media. In this role you will leverage your extensive and strategic customer experience to drive business outcomes for... our customers and partner with the Customer Account Management team in driving best-in-class user adoption, revenue retention and growth, and customer advocacy. You will deliver value by understanding their social goals, use cases, and desired outcomes, and then partner with the Customer Account Manager to successfully deliver against those goals through an agreed set of strategies and actions. In addition, you will consistently and proactively review, refine and re-validate these plans as both Hootsuite and the customer evolve to ensure the customer gains full value from the product suite, the partnership, Hootsuite and social media as a channel. While based in Hootsuite’s Vancouver or Toronto office in a hybrid model or remotely across Canada (in accordance with Hootsuite's local employment entities), you will report to Director, Customer Experience.
WHAT YOU’LL DO:
• Lead relationship and project management responsibility for Hootsuite’s most strategically significant customers to ensure the successful onboarding of key enterprise customers, partnering across internal Hootsuite technical teams. Ensure technology is aligned to customer goals and delivers value. Assess complexity to add additional onboarding resources if necessary.
• Partner with Customer Account Managers to ensure effective adoption and successful outcomes of customer success plans, providing input on high value engagements that will support the success plan.
• Leverage tools and analytics to guide how the plans develop and ensure value is delivered against success criteria.
• Proactively monitor and increase customer health and adoption by advising customers on social strategies and leveraging value consulting tools.
• Develop and deepen relationships with customers, managing complexity across different customer user groups and departments. Provide regular product release updates, metrics, recommendations, and gage progress through periodic progress updates.
• Represent the voice of the customer with product feedback, ensuring key themes are highlighted to senior leadership in Product . Work cross-functionally with internal product teams to champion change. Support internal teams through facilitating case studies, advisory boards, and ongoing research.
• Lead insightful Quarterly Business Reviews along with CAM team sharing industry trends, assess risks and highlight unique product features that will deepen value offered to customers.
• Support team members in navigating complex accounts by sharing proven tactics and resources.
• As appropriate, lead short-term projects that include both Hootsuite and customer to drive meaningful customer outcomes.
• Perform other related duties as assigned, such as enabling partners to support customers.
WHAT YOU’LL NEED:
• Proven customer-facing / account management experience, preferably in the technology (SaaS) industry; proven success managing a customer portfolio with a record of successful adoption.
• Solid knowledge of social media and/or social marketing and business use of social media.
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training & collaboration sessions.
• Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-AK1 Show more details...
WHAT YOU’LL DO:
• Lead relationship and project management responsibility for Hootsuite’s most strategically significant customers to ensure the successful onboarding of key enterprise customers, partnering across internal Hootsuite technical teams. Ensure technology is aligned to customer goals and delivers value. Assess complexity to add additional onboarding resources if necessary.
• Partner with Customer Account Managers to ensure effective adoption and successful outcomes of customer success plans, providing input on high value engagements that will support the success plan.
• Leverage tools and analytics to guide how the plans develop and ensure value is delivered against success criteria.
• Proactively monitor and increase customer health and adoption by advising customers on social strategies and leveraging value consulting tools.
• Develop and deepen relationships with customers, managing complexity across different customer user groups and departments. Provide regular product release updates, metrics, recommendations, and gage progress through periodic progress updates.
• Represent the voice of the customer with product feedback, ensuring key themes are highlighted to senior leadership in Product . Work cross-functionally with internal product teams to champion change. Support internal teams through facilitating case studies, advisory boards, and ongoing research.
• Lead insightful Quarterly Business Reviews along with CAM team sharing industry trends, assess risks and highlight unique product features that will deepen value offered to customers.
• Support team members in navigating complex accounts by sharing proven tactics and resources.
• As appropriate, lead short-term projects that include both Hootsuite and customer to drive meaningful customer outcomes.
• Perform other related duties as assigned, such as enabling partners to support customers.
WHAT YOU’LL NEED:
• Proven customer-facing / account management experience, preferably in the technology (SaaS) industry; proven success managing a customer portfolio with a record of successful adoption.
• Solid knowledge of social media and/or social marketing and business use of social media.
• Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training & collaboration sessions.
• Priority Setting: Focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
• Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-AK1 Show more details...
via Indeed
posted_at: 25 days agoschedule_type: Full-timesalary: 15–20 an hourwork_from_home: 1
Responsibilities
• The Social Media Manager is responsible for planning, implementing, managing, and monitoring clients' social media strategies to increase brand awareness, improve marketing efforts, and, ultimately, drive sales
• This includes managing the day-to-day handling of all social media channels such as Facebook, Instagram, Twitter, LinkedIn, TikTok, and Pinterest, adapting campaign... strategies to suit different channels
• Collaborate
Responsibilities
• The Social Media Manager is responsible for planning, implementing, managing, and monitoring clients' social media strategies to increase brand awareness, improve marketing efforts, and, ultimately, drive sales
• This includes managing the day-to-day handling of all social media channels such as Facebook, Instagram, Twitter, LinkedIn, TikTok, and Pinterest, adapting campaign... strategies to suit different channels
• Collaborate with clients and internal agency stakeholders, including the Social Media Director, to develop social media planning, strategy, and goal setting
• Work with copywriters and designers to ensure content aligns to social media channels and is informative, appealing, and within social media best practices
• Prepare, schedule, and post approved content for multiple social channels
• Manage all paid social campaigns, including advertising budget, audience development, and segmentation
• Monitor, listen, and respond to users in a "social" way
• Responding to comments in a timely manner
• Monitor, track, analyze, and report on social media campaign performance and recommend improvements to maximize results
Qualifications
• Stay up-to-date with the latest social media best practices and technologies
• B.S. in marketing, communications, journalism and/or related field
• Excellent knowledge of Facebook, Instagram, Twitter, LinkedIn, Pinterest, TikTok and how each channel can be deployed in different scenarios
• Relevant experience determining a target audience and how to cater unique marketing campaigns to capture their attention
• Good understanding of social media KPIs
• Exhibit strong decision-making, organization, time-management, planning, and problem-solving skills
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
• Health insurance
Schedule:
• Monday to Friday
Work Location: Remote
• Health insurance Show more details...
• The Social Media Manager is responsible for planning, implementing, managing, and monitoring clients' social media strategies to increase brand awareness, improve marketing efforts, and, ultimately, drive sales
• This includes managing the day-to-day handling of all social media channels such as Facebook, Instagram, Twitter, LinkedIn, TikTok, and Pinterest, adapting campaign... strategies to suit different channels
• Collaborate with clients and internal agency stakeholders, including the Social Media Director, to develop social media planning, strategy, and goal setting
• Work with copywriters and designers to ensure content aligns to social media channels and is informative, appealing, and within social media best practices
• Prepare, schedule, and post approved content for multiple social channels
• Manage all paid social campaigns, including advertising budget, audience development, and segmentation
• Monitor, listen, and respond to users in a "social" way
• Responding to comments in a timely manner
• Monitor, track, analyze, and report on social media campaign performance and recommend improvements to maximize results
Qualifications
• Stay up-to-date with the latest social media best practices and technologies
• B.S. in marketing, communications, journalism and/or related field
• Excellent knowledge of Facebook, Instagram, Twitter, LinkedIn, Pinterest, TikTok and how each channel can be deployed in different scenarios
• Relevant experience determining a target audience and how to cater unique marketing campaigns to capture their attention
• Good understanding of social media KPIs
• Exhibit strong decision-making, organization, time-management, planning, and problem-solving skills
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
• Health insurance
Schedule:
• Monday to Friday
Work Location: Remote
• Health insurance Show more details...
via Employbl
schedule_type: Full-time
As Lead, Salesforce Administrator you will design, build and maintain solutions in Salesforce. You'll develop and implement systems, processes and plans to build and maintain integrations between Salesforce and various third-party tools. You’ll collaborate, communicate and influence senior leaders and a wide range of stakeholders in providing visibility into the Business Technology team’s... technical project initiatives and achievements. While
As Lead, Salesforce Administrator you will design, build and maintain solutions in Salesforce. You'll develop and implement systems, processes and plans to build and maintain integrations between Salesforce and various third-party tools. You’ll collaborate, communicate and influence senior leaders and a wide range of stakeholders in providing visibility into the Business Technology team’s... technical project initiatives and achievements. While working remotely or in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Vancouver or Toronto office, you will report to our Director, Information Technology Services.
WHAT YOU’LL DO:
• Provide inclusive leadership and management to the IT Business Technology team focusing on creating a performance culture, supporting employee development, coaching, mentoring and all other people-management practices, including hiring, performance management and DE&I.
• Collaborate with a wide group of stakeholders to design, build and maintain solutions in Salesforce using declarative and programmatic methods
• Develop and implement a strategy to build and maintain integrations between Salesforce and third party tools (e.g. Netsuite, Zendesk, ZoomInfo, etc.) to deliver outstanding business results through agile methodologies
• Establish, implement and maintain complex product and pricing strategies in Salesforce CPQ. Partner with stakeholders to review and simplify existing CPQ structure
• Drive large and complex technical Salesforce projects. Work in collaboration with Sales, SalesOps and other key stakeholders and system owners to execute plans and deliver tangible value to the organization
• Responsible for developing and documenting existing processes and technical designs. Build and refine operational processes for SFDC and Marketo to drive efficiency, effectiveness and ensure the team is maximizing its delivery of solutions to business challenges and opportunities
• Partner with the BizTech Product Manager and business stakeholders to identify, negotiate and prioritize needed improvements and enhancements that are tied to business driven outcomes and key results
• Communicate and influence senior leaders and a wide range of stakeholders in providing visibility into the Business Technology team’s technical project initiatives and deliverables to the organization, in particular Sales, Marketing, Product and Finance
• Being a strong mentor and coach by delivering technical training to other team members and providing ongoing guidance to teammates.
• Provide guidance and support in resolving complex technical queries escalated by senior system technicians
• Perform other related duties as assigned
WHAT YOU’LL NEED:
• You have a post secondary degree in Computer Science, or Business with 8+ years of experience in Salesforce Administration, or equivalent combination of education and experience
• Having the following certifications is desirable:
• Salesforce Certified Administrator
• Salesforce Platform Developer
• Experience with business systems such as Salesforce, LeanData, Vidyard, Marketo, ZoomInfo
• Experience integrating Salesforce with 3rd party tools
• Using native integrations and also via ETLs
• Ability to clearly explain integration concepts such as APIs, OAuth and SAML
• Experience configuring and optimizing CPQ software (ideally Salesforce CPQ)
• Experience with declarative development in SFDC (eg. workflow rules, Process Builders, Lightning Flow)
• Good understanding and experience in developing solutions in Apex
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Proven ability to translate business goals and objectives into documented technical requirements for administrators to execute
• Strong business stakeholder management skills; executives, peers and subordinates
• Strong decision-making and problem-solving skills
• Able to manage different personalities all with the same goal of building their careers
• Must operate with a sense of urgency, quickly responding to stakeholders by giving visibility to the status of where work stands
• Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-LN1 Show more details...
WHAT YOU’LL DO:
• Provide inclusive leadership and management to the IT Business Technology team focusing on creating a performance culture, supporting employee development, coaching, mentoring and all other people-management practices, including hiring, performance management and DE&I.
• Collaborate with a wide group of stakeholders to design, build and maintain solutions in Salesforce using declarative and programmatic methods
• Develop and implement a strategy to build and maintain integrations between Salesforce and third party tools (e.g. Netsuite, Zendesk, ZoomInfo, etc.) to deliver outstanding business results through agile methodologies
• Establish, implement and maintain complex product and pricing strategies in Salesforce CPQ. Partner with stakeholders to review and simplify existing CPQ structure
• Drive large and complex technical Salesforce projects. Work in collaboration with Sales, SalesOps and other key stakeholders and system owners to execute plans and deliver tangible value to the organization
• Responsible for developing and documenting existing processes and technical designs. Build and refine operational processes for SFDC and Marketo to drive efficiency, effectiveness and ensure the team is maximizing its delivery of solutions to business challenges and opportunities
• Partner with the BizTech Product Manager and business stakeholders to identify, negotiate and prioritize needed improvements and enhancements that are tied to business driven outcomes and key results
• Communicate and influence senior leaders and a wide range of stakeholders in providing visibility into the Business Technology team’s technical project initiatives and deliverables to the organization, in particular Sales, Marketing, Product and Finance
• Being a strong mentor and coach by delivering technical training to other team members and providing ongoing guidance to teammates.
• Provide guidance and support in resolving complex technical queries escalated by senior system technicians
• Perform other related duties as assigned
WHAT YOU’LL NEED:
• You have a post secondary degree in Computer Science, or Business with 8+ years of experience in Salesforce Administration, or equivalent combination of education and experience
• Having the following certifications is desirable:
• Salesforce Certified Administrator
• Salesforce Platform Developer
• Experience with business systems such as Salesforce, LeanData, Vidyard, Marketo, ZoomInfo
• Experience integrating Salesforce with 3rd party tools
• Using native integrations and also via ETLs
• Ability to clearly explain integration concepts such as APIs, OAuth and SAML
• Experience configuring and optimizing CPQ software (ideally Salesforce CPQ)
• Experience with declarative development in SFDC (eg. workflow rules, Process Builders, Lightning Flow)
• Good understanding and experience in developing solutions in Apex
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Proven ability to translate business goals and objectives into documented technical requirements for administrators to execute
• Strong business stakeholder management skills; executives, peers and subordinates
• Strong decision-making and problem-solving skills
• Able to manage different personalities all with the same goal of building their careers
• Must operate with a sense of urgency, quickly responding to stakeholders by giving visibility to the status of where work stands
• Builds inclusive, cohesive teams which apply diversity to achieve common goals
• Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work
• Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision
• Challenges and supports others to create results but also develop new capabilities. Successfully develops the capacity and capability of team and individuals on the team
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-LN1 Show more details...
via Employbl
schedule_type: Full-time
We’re looking for an Intermediate UX Designer to help us design and deliver thoughtful user experiences that truly empower our customers on social. You’ll be working on a diverse set of UX challenges, helping to develop creative and strong user-centered solutions. While based in Hootsuite’s London office or remotely across England (in accordance with Hootsuite's local employment entities), you... will report to Senior Manager, Product Design.
WHAT
We’re looking for an Intermediate UX Designer to help us design and deliver thoughtful user experiences that truly empower our customers on social. You’ll be working on a diverse set of UX challenges, helping to develop creative and strong user-centered solutions. While based in Hootsuite’s London office or remotely across England (in accordance with Hootsuite's local employment entities), you... will report to Senior Manager, Product Design.
WHAT YOU’LL DO:
• Develop and maintain a deep understanding of Hootsuite’s business objectives, customers, product portfolio, and competition - by conducting or participating in relevant user research, competitive analysis, and other design thinking activities.
• Build a close and collaborative relationship with your agile squad: your product manager, product design lead, and software developers, to define and achieve product objectives, creative approaches and deliverables.
• Independently develop and deliver high level and detailed storyboards, concept diagrams, user interface sketches, mockups, prototypes, and detailed design specifications to effectively communicate design concepts and solutions.
• Support your development team as they deliver products that implement your designs.
• Actively mentor other team members and better your peers through shared thought leadership and driving effective processes.
WHAT YOU’LL NEED:
• Ample experience as a strong UX team member, tackling complex design challenges and transforming them into simple, intuitive solutions.
• A strong portfolio comprised of projects which demonstrate creative, user centered design solutions to moderately complex problems.
• Ability to independently conduct or participate in a wide range of appropriate UX design activities for medium complexity problems such as: user research, brainstorming, concept design, detailed design, rapid prototyping, and usability testing.
• Ability to identify opportunities, scope problems, find solutions, implement and launch. Consistently relied upon to tackle medium complexity problems that impact their portfolio.
• Proficient and effective use of industry-standard UX and UI design platforms.
• Experience designing for Enterprise and B2B SaaS products using agile and iterative design processes.
• Experience working with researchers, product managers, developers, and other designers who are aligned to execute on medium complexity problems.
• Ability to develop a proficient understanding of the business, vision, and strategy, as well as technical requirements, and incorporate them into elegant design solutions.
• Experience advocating for research-backed design solutions. Ability to apply user-centered design principles, concepts, and practices at the team/project level. Recognizes when solutions are not ideal and communicates to cross-functional partners.
• Experience operating confidently using existing processes. Ability to recognize when there is a breakdown or inefficiency in operations.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Interpersonal Savvy: relates openly and comfortably with diverse groups of people
• Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion. You belong here.
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-RL1 Show more details...
WHAT YOU’LL DO:
• Develop and maintain a deep understanding of Hootsuite’s business objectives, customers, product portfolio, and competition - by conducting or participating in relevant user research, competitive analysis, and other design thinking activities.
• Build a close and collaborative relationship with your agile squad: your product manager, product design lead, and software developers, to define and achieve product objectives, creative approaches and deliverables.
• Independently develop and deliver high level and detailed storyboards, concept diagrams, user interface sketches, mockups, prototypes, and detailed design specifications to effectively communicate design concepts and solutions.
• Support your development team as they deliver products that implement your designs.
• Actively mentor other team members and better your peers through shared thought leadership and driving effective processes.
WHAT YOU’LL NEED:
• Ample experience as a strong UX team member, tackling complex design challenges and transforming them into simple, intuitive solutions.
• A strong portfolio comprised of projects which demonstrate creative, user centered design solutions to moderately complex problems.
• Ability to independently conduct or participate in a wide range of appropriate UX design activities for medium complexity problems such as: user research, brainstorming, concept design, detailed design, rapid prototyping, and usability testing.
• Ability to identify opportunities, scope problems, find solutions, implement and launch. Consistently relied upon to tackle medium complexity problems that impact their portfolio.
• Proficient and effective use of industry-standard UX and UI design platforms.
• Experience designing for Enterprise and B2B SaaS products using agile and iterative design processes.
• Experience working with researchers, product managers, developers, and other designers who are aligned to execute on medium complexity problems.
• Ability to develop a proficient understanding of the business, vision, and strategy, as well as technical requirements, and incorporate them into elegant design solutions.
• Experience advocating for research-backed design solutions. Ability to apply user-centered design principles, concepts, and practices at the team/project level. Recognizes when solutions are not ideal and communicates to cross-functional partners.
• Experience operating confidently using existing processes. Ability to recognize when there is a breakdown or inefficiency in operations.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Interpersonal Savvy: relates openly and comfortably with diverse groups of people
• Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion. You belong here.
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-RL1 Show more details...
via Employbl
schedule_type: Full-time
We’re looking for an Executive Assistant to support our Finance Leadership. You’ll be working as an integral member of the organization to help both the leadership and the team to do more, in the most efficient and effective way possible! This role can be based in Vancouver, or working remotely in Vancouver.
WHAT YOU’LL DO...
• Executive Management
• Work behind-the-scenes in order to ensure the smooth flow of the Leader’s activities
We’re looking for an Executive Assistant to support our Finance Leadership. You’ll be working as an integral member of the organization to help both the leadership and the team to do more, in the most efficient and effective way possible! This role can be based in Vancouver, or working remotely in Vancouver.
WHAT YOU’LL DO...
• Executive Management
• Work behind-the-scenes in order to ensure the smooth flow of the Leader’s activities and support the demands of a high-energy leadership team. Day-to-day tasks change constantly; the ability to flexibly adapt is necessary to succeed in this role. You will work independently, thrive by leveraging your resourcefulness, excel at being well-organized, and be able to follow through the completion of tasks without being prompted.
• Manage email correspondence
• You will assist your execs in the management of a heavy email inbox flagging important and actionable items for them as well as taking personal action on items as needed without supervision. Confidentiality is a must.
• Calendar management
• You will be the point of contact for internal & external requests, assuming full ownership and maintenance of the calendar; scheduling, confirming, and negotiating for meeting space and relevant attendees
• Meeting Management & Coordination:
• Set up, prepare agenda and take meeting notes for team and leadership meetings
• Coordinate with leadership and project leads on monthly All Hands meetings, including relevant tech needs, briefing materials and presentations.
• Assist with on and offsite team meetings and quarterly business reviews, arranging space and catering needs and other ad hoc requests.
• Travel Management:
• Arrange domestic and international travel, from hotel and air booking to itinerary coordination and research into local transportation and activities.
• Prepare all documents and materials needed for travel and coordinate with the PR manager on speaking engagements & conference attendance as required.
• Special Event & Project Management:
• Coordinating team celebrations as needed
• Assisting with Onboarding of new hires and transition during team changes
• Prepare internal team communications getting input from primary stakeholders
• Expenses & Invoicing:
• File and track expense reports through the Certify program ensuring detailed accuracy and coding.
• Code and submit incoming invoices and follow up with Accounts Payable to ensure timely payment and budget reconciliation
• Other administrative and support duties as required
WHAT YOU’LL NEED
• Proven years of previous experience providing support to multiple senior executives
• Confident character to liaise with senior stakeholders, both internally and externally
• Experience of diary management across multiple time zones
• Experience using Google suite of tools including G-Mail, Google Docs, Calendars, Hangouts
• Discreet and professional with the ability to manage highly confidential information
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Accountability: holds self and others accountable to meet commitments
• Attention To Detail: The ability to process detailed information effectively and consistently
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Interpersonal Savvy: relates openly and comfortably with diverse groups of people
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Flexible: willing to tackle different and varied tasks with various stakeholders
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-NS1 Show more details...
WHAT YOU’LL DO...
• Executive Management
• Work behind-the-scenes in order to ensure the smooth flow of the Leader’s activities and support the demands of a high-energy leadership team. Day-to-day tasks change constantly; the ability to flexibly adapt is necessary to succeed in this role. You will work independently, thrive by leveraging your resourcefulness, excel at being well-organized, and be able to follow through the completion of tasks without being prompted.
• Manage email correspondence
• You will assist your execs in the management of a heavy email inbox flagging important and actionable items for them as well as taking personal action on items as needed without supervision. Confidentiality is a must.
• Calendar management
• You will be the point of contact for internal & external requests, assuming full ownership and maintenance of the calendar; scheduling, confirming, and negotiating for meeting space and relevant attendees
• Meeting Management & Coordination:
• Set up, prepare agenda and take meeting notes for team and leadership meetings
• Coordinate with leadership and project leads on monthly All Hands meetings, including relevant tech needs, briefing materials and presentations.
• Assist with on and offsite team meetings and quarterly business reviews, arranging space and catering needs and other ad hoc requests.
• Travel Management:
• Arrange domestic and international travel, from hotel and air booking to itinerary coordination and research into local transportation and activities.
• Prepare all documents and materials needed for travel and coordinate with the PR manager on speaking engagements & conference attendance as required.
• Special Event & Project Management:
• Coordinating team celebrations as needed
• Assisting with Onboarding of new hires and transition during team changes
• Prepare internal team communications getting input from primary stakeholders
• Expenses & Invoicing:
• File and track expense reports through the Certify program ensuring detailed accuracy and coding.
• Code and submit incoming invoices and follow up with Accounts Payable to ensure timely payment and budget reconciliation
• Other administrative and support duties as required
WHAT YOU’LL NEED
• Proven years of previous experience providing support to multiple senior executives
• Confident character to liaise with senior stakeholders, both internally and externally
• Experience of diary management across multiple time zones
• Experience using Google suite of tools including G-Mail, Google Docs, Calendars, Hangouts
• Discreet and professional with the ability to manage highly confidential information
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Accountability: holds self and others accountable to meet commitments
• Attention To Detail: The ability to process detailed information effectively and consistently
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Interpersonal Savvy: relates openly and comfortably with diverse groups of people
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess importance of tasks and decisions
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Flexible: willing to tackle different and varied tasks with various stakeholders
WHO YOU ARE:
• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-NS1 Show more details...
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