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Most recent job postings at Hotel manager
via WayUp
posted_at: 3 days agoschedule_type: Full-time
We have an exciting opportunity for someone looking to lead our team and provide the best service for our guests as the next General Manager of our busy hotel. Do you enjoy bringing new and creative ideas to help drive revenue and building strong relationships with guests to gain repeat business? Our ideal candidate brings a high standard of service quality along with at least 3 or more years of hospitality experience, preferably in a hotel management
We have an exciting opportunity for someone looking to lead our team and provide the best service for our guests as the next General Manager of our busy hotel. Do you enjoy bringing new and creative ideas to help drive revenue and building strong relationships with guests to gain repeat business? Our ideal candidate brings a high standard of service quality along with at least 3 or more years of hospitality experience, preferably in a hotel management role. As the General Manager, you will oversee HR matters, including interviewing, hiring, training, assigning work, coaching/counseling, and performance management. If this describes you, apply today! Responsibilities: • Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success • Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them • Create a budget... to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services • Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities Qualifications: • High school diploma or equivalent GED; degree in hospitality or related field of study preferred • Must have at least 5 or more years of experience in the hospitality field • Previous experience as a hotel manager, assistant manager, or hotel department manager required • Demonstrate excellent organizational skills, communication skills, and problem-solving skills Compensation: $60,500 yearly
• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success • Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them • Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services • Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities • Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep Show more details...
• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success • Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them • Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services • Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities • Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep Show more details...
via LinkedIn
posted_at: 16 hours agoschedule_type: Full-time
Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Express & Suites Tacoma Downtown looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!
Benefits...
• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses – potential for up to $650 monthly
• Employee discounts at IHG Hotels worldwide
• Referral
Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Express & Suites Tacoma Downtown looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!
Benefits...
• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses – potential for up to $650 monthly
• Employee discounts at IHG Hotels worldwide
• Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
• Tacoma Paid Leave
• Vacation time accrued based on hours worked
• Free parking
Job Description
• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
• Controls and records financial transactions a front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Preferred Skills
• Strong Computer skills, including Microsoft Office
• Ability to type 40+wpm
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up-to 20 lbs.
• Must be able to work weekends and holidays
Job Posted by ApplicantPro Show more details...
Benefits...
• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses – potential for up to $650 monthly
• Employee discounts at IHG Hotels worldwide
• Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
• Tacoma Paid Leave
• Vacation time accrued based on hours worked
• Free parking
Job Description
• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
• Controls and records financial transactions a front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
Preferred Skills
• Strong Computer skills, including Microsoft Office
• Ability to type 40+wpm
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up-to 20 lbs.
• Must be able to work weekends and holidays
Job Posted by ApplicantPro Show more details...
via Recruit.net
posted_at: 5 days agoschedule_type: Full-time
Job Summary : Welcome Home to Our House! We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits
• Medical and Dental Insurance
• PTO...
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room
Job Summary : Welcome Home to Our House! We are looking to add an upbeat Front Desk Agent to our team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits
• Medical and Dental Insurance
• PTO...
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development
Responsibilities
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
Qualifications
• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills
At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! *We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.* Apply for Front Desk Agent
Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted Show more details...
• Medical and Dental Insurance
• PTO...
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development
Responsibilities
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
Qualifications
• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills
At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! *We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.* Apply for Front Desk Agent
Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted Show more details...
via New Orleans And Company
schedule_type: Full-time
We are looking for a reliable and friendly room attendant to join our hospitality team in order to provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner.
To be successful as a room attendant you... must be honest, pleasant, and have detailed knowledge
We are looking for a reliable and friendly room attendant to join our hospitality team in order to provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner.
To be successful as a room attendant you... must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards
Guest Services
• Maintenance of hotel guest rooms for guest comfort and safety
• Presentation of a polite, congenial manner in all interactions with guests and co-workers
• Development of good customer relations skills
Hotel Operations
• Operation and maintenance of equipment in a safe, professional manner
• Transportation of trash and waste to disposal areas
• Operation of telephone code system when entering and exiting all guest rooms
• Following of proper procedure for Lost & Found items, timely turning items in to Supervisor
• Maintenance of Housekeeping cart in a manner specified by Supervisor
Maintenance
• Reporting of any unusual conditions, repairs, or maintenance items to the Supervisor
Safety & Security
• Use of supplies on appropriate materials in a safe and professional manner
• Securing of guest rooms during servicing
• Securing of paperwork to protect guest information
Other Responsibilities
• Completion of general cleaning of rooms
• Completion of general housekeeping functions in corridors and public space areas
• Completion of any request made by Supervisor or General Manager
Qualifications
Room Attendant must be able to perform each essential duty as listed above satisfactorily. Reasonable accommodations relating to duties or work environment may be made to enable individuals with disabilities to perform the essential functions.
Competencies:
Customer Service:
• Responsive to guest needs in a courteous, proactive, timely manner.
• Management of difficult or emotional customer situations in a rational, calm manner.
• Solicitation of customer feedback to improve service.
Written/Verbal Communication:
• Ability to read and write in a clear, professional manner and tone.
Mathematical:
• Proficient in addition, subtraction, multiplication, and division.
Physical Demands:
• Standing, walking, climbing, sitting, using hands and fingers, handling or feeling, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, crawling, hearing, talking.
• Occasionally lifting and/or moving up to 30 pounds.
• Pushing and pulling a loaded housekeeping cart.
Performance Criteria:
1. Customer Service:
• Communicates in a friendly, courteous, and professional manner. Takes prompt action to satisfy guest needs.
2. Punctuality/Appearance:
• Arrives in uniform, ready to begin work as scheduled. Maintains personal appearance in a clean & professional manner, in accordance to company policy.
3. Professional Demeanor:
• Maintains a cheerful, cooperative, work-oriented demeanor, and good working relationship with staff.
4. Standards:
• Completes daily duties in the allotted time while maintaining all established hotel cleanliness standards. Maintains housekeeping cart in a neat, well stocked and orderly manner.
5. Hotel Operations:
• Reports all repair and maintenance issues. Verifies all lights, radios, TVs, irons, hairdryers in guestrooms are in working order. Checks all linens for stains, burns, and tears.
6. Communications:
• Checks all vacant rooms at beginning of day and reports any discrepancies to Supervisor. Consistently uses telephone status codes to communicate guestroom status to front desk.
7. Lost & Found:
• Turns in all lost and found items to Supervisor with paperwork properly filled out.
8. Special Projects:
• Efficiently completes all special projects assigned by Supervisor or General Manager.
9. Technical Skills:
• Uses cleaning supplies/materials safely on appropriate surfaces, and in appropriate quantities.
10. Safety & Security:
• Keeps cart in front of opened door of guestroom when cleaning. Maintains control of master station keys at all times Show more details...
To be successful as a room attendant you... must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards
Guest Services
• Maintenance of hotel guest rooms for guest comfort and safety
• Presentation of a polite, congenial manner in all interactions with guests and co-workers
• Development of good customer relations skills
Hotel Operations
• Operation and maintenance of equipment in a safe, professional manner
• Transportation of trash and waste to disposal areas
• Operation of telephone code system when entering and exiting all guest rooms
• Following of proper procedure for Lost & Found items, timely turning items in to Supervisor
• Maintenance of Housekeeping cart in a manner specified by Supervisor
Maintenance
• Reporting of any unusual conditions, repairs, or maintenance items to the Supervisor
Safety & Security
• Use of supplies on appropriate materials in a safe and professional manner
• Securing of guest rooms during servicing
• Securing of paperwork to protect guest information
Other Responsibilities
• Completion of general cleaning of rooms
• Completion of general housekeeping functions in corridors and public space areas
• Completion of any request made by Supervisor or General Manager
Qualifications
Room Attendant must be able to perform each essential duty as listed above satisfactorily. Reasonable accommodations relating to duties or work environment may be made to enable individuals with disabilities to perform the essential functions.
Competencies:
Customer Service:
• Responsive to guest needs in a courteous, proactive, timely manner.
• Management of difficult or emotional customer situations in a rational, calm manner.
• Solicitation of customer feedback to improve service.
Written/Verbal Communication:
• Ability to read and write in a clear, professional manner and tone.
Mathematical:
• Proficient in addition, subtraction, multiplication, and division.
Physical Demands:
• Standing, walking, climbing, sitting, using hands and fingers, handling or feeling, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, crawling, hearing, talking.
• Occasionally lifting and/or moving up to 30 pounds.
• Pushing and pulling a loaded housekeeping cart.
Performance Criteria:
1. Customer Service:
• Communicates in a friendly, courteous, and professional manner. Takes prompt action to satisfy guest needs.
2. Punctuality/Appearance:
• Arrives in uniform, ready to begin work as scheduled. Maintains personal appearance in a clean & professional manner, in accordance to company policy.
3. Professional Demeanor:
• Maintains a cheerful, cooperative, work-oriented demeanor, and good working relationship with staff.
4. Standards:
• Completes daily duties in the allotted time while maintaining all established hotel cleanliness standards. Maintains housekeeping cart in a neat, well stocked and orderly manner.
5. Hotel Operations:
• Reports all repair and maintenance issues. Verifies all lights, radios, TVs, irons, hairdryers in guestrooms are in working order. Checks all linens for stains, burns, and tears.
6. Communications:
• Checks all vacant rooms at beginning of day and reports any discrepancies to Supervisor. Consistently uses telephone status codes to communicate guestroom status to front desk.
7. Lost & Found:
• Turns in all lost and found items to Supervisor with paperwork properly filled out.
8. Special Projects:
• Efficiently completes all special projects assigned by Supervisor or General Manager.
9. Technical Skills:
• Uses cleaning supplies/materials safely on appropriate surfaces, and in appropriate quantities.
10. Safety & Security:
• Keeps cart in front of opened door of guestroom when cleaning. Maintains control of master station keys at all times Show more details...
via Recruit.net
posted_at: 2 days agoschedule_type: Full-time
Opportunity: Assistant General Manager
Supervise and manage hotel departments and oversee hotel operations as directed...
Potential Career Path
General Manager – Area General Manager –Regional Director of Operations
Essential Job Functions
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel
Opportunity: Assistant General Manager
Supervise and manage hotel departments and oversee hotel operations as directed...
Potential Career Path
General Manager – Area General Manager –Regional Director of Operations
Essential Job Functions
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
Position Requirements
• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.
Work Environment and Context
• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law Show more details...
Supervise and manage hotel departments and oversee hotel operations as directed...
Potential Career Path
General Manager – Area General Manager –Regional Director of Operations
Essential Job Functions
• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel’s safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
Position Requirements
• Associate or Bachelor’s degree preferred.
• Intermediate knowledge of overall hotel operations.
Work Environment and Context
• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law Show more details...
via Recruit.net
posted_at: 3 days agoschedule_type: Full-time
Description Calling all Handy People The Comfort Inn Auburn is now hiring for a Handy Person Full Time. Must be detail oriented, able to work on own and in a team, and must have good communication skills. Full time hours available. Why Giri Hotels? Benefits to working at our hotel include: Employee Discounts Hotels Refer a Friend - Get Paid Extra When They Join Our Team Earned Paid Time Off (Use Those Hotel Discounts) Short Term/Long Term Disability
Description Calling all Handy People The Comfort Inn Auburn is now hiring for a Handy Person Full Time. Must be detail oriented, able to work on own and in a team, and must have good communication skills. Full time hours available. Why Giri Hotels? Benefits to working at our hotel include: Employee Discounts Hotels Refer a Friend - Get Paid Extra When They Join Our Team Earned Paid Time Off (Use Those Hotel Discounts) Short Term/Long Term Disability Employer-Contribution Medical/Dental/Vision Insurance Life Insurance Optional 401k with Employee Match Optional Life Insurance Opportunities to Grow - One of the Fastest-Growing Hotel Companies And More Job Responsibilities include: • Use cleaning supplies and equipment to keep the interior of the building looking clean and professional • Respond to repair requests quickly and with a professional manner • Adhere to the company's safety policies to create a safe work environment for everyone • Perform routine cleaning tasks based on a... schedule created by the facility management team • Keep workstations and equipment clean, organized, and in good working order • Other duties as assigned Start your new career today We look forward to adding you to our team
Show more details...
via LinkedIn
posted_at: 3 days agoschedule_type: Full-time
Job Details
Description...
The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.
• Respond
Job Details
Description...
The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.
• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents Show more details...
Description...
The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. They are committed to provide all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels. Additionally, they will assist and support front of the house operations as needed.
• Respond to all guest requests, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card report and maintain close observation of daily house count.
• Prepare team member schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Have effective interviewing skills and ability to recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
• Be able to effectively investigate, report and follow-up on employee and guest accidents Show more details...
via Nevada Professional Group
posted_at: 4 days agoschedule_type: Full-time
As a Hospitality Management Assistant in Las Vegas, Nevada you are responsible for performing a
variety of administrative duties including, but not limited to, helping to manage the organization’s
mission, culture, and supervision. Hospitality Management Assistants will also assist in managing...
leadership styles, motivational variables and supervision, workplace and organizational
communication. A Hospitality Management Assistant may also play
As a Hospitality Management Assistant in Las Vegas, Nevada you are responsible for performing a
variety of administrative duties including, but not limited to, helping to manage the organization’s
mission, culture, and supervision. Hospitality Management Assistants will also assist in managing...
leadership styles, motivational variables and supervision, workplace and organizational
communication. A Hospitality Management Assistant may also play a supportive role in problem
solving, preventing litigation, workplace conflict, supervisory asset management, empowering
employees, continuous professional development, and current issues Show more details...
variety of administrative duties including, but not limited to, helping to manage the organization’s
mission, culture, and supervision. Hospitality Management Assistants will also assist in managing...
leadership styles, motivational variables and supervision, workplace and organizational
communication. A Hospitality Management Assistant may also play a supportive role in problem
solving, preventing litigation, workplace conflict, supervisory asset management, empowering
employees, continuous professional development, and current issues Show more details...
via Recruit.net
posted_at: 3 days agoschedule_type: Full-time
JOB SUMMARY: Oversees the Front Desk operation and the department’s employees ensuring that guest service is the #1 priority. Supervises all department clerks, auditors, and recreation personnel (i.e. Lifeguards, and Recreation Attendants). KNOWLEDGE, SKILLS and ABILITIES:
• Bachelor Degree in Hospitality, Recreation or Travel Management or High-School Diploma with (3) years or more experience as... a Front Desk Supervisor or similar.
• Must
JOB SUMMARY: Oversees the Front Desk operation and the department’s employees ensuring that guest service is the #1 priority. Supervises all department clerks, auditors, and recreation personnel (i.e. Lifeguards, and Recreation Attendants). KNOWLEDGE, SKILLS and ABILITIES:
• Bachelor Degree in Hospitality, Recreation or Travel Management or High-School Diploma with (3) years or more experience as... a Front Desk Supervisor or similar.
• Must be well organized, detail orientated, handle multiple events, have exceptional telephone etiquette and have outstanding customer service skills
• Must have a professional courteous and friendly manner
• Exhibits excellent listening and negotiation skills and the ability to ask open ended questions
• Must be able to stand for up to four (4) hours at a time
• Must have the ability to work under pressure
• Experience with Room Master a plus.
• Must have proven communication skills both written and oral
• Competence in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) required
• Must remain flexible with schedule to accommodate business needs, including weekends & holidays
• Must be able to perform tasks in a safe manner and adhere to company policies and procedures
ESSENTIAL FUNCTIONS:
Through the training process and current experience, the following skills and abilities are required to successfully perform this job.
• Oversee and provide assistance to the Front Desk and Activities Supervisors in the interviewing, selecting, supervising and evaluating of job performance of the front desk agents and activity associates.
• Supports supervisors in oversight and motivation of staff to ensure that proper guest service is the number one priority.
• Oversee that the Supervisor is coordinating the training of new employees and the on-going training of front desk staff.
• Ensures that employees’ performance is evaluated in a timely manner
• Ensure that all Front Desk Procedures are completed daily (i.e. bucket checks, call backs, signature procedures, etc.).
• Achieves a high level score from Secret Shopper reports.
• Answer switchboard calls in a professional and friendly manner.
• Operate the front desk system to make reservations. Pre-blocks rooms and cabins.
• Check guests in and out using the established US Hotels procedures
• Monitors cash flow and credit operations of the desk while maintaining accuracy in account handling and reconciling any discrepancies. Maintains key control.
• Maintains room inventory by keeping abreast of all revenue lost through out of order rooms and other maintenance problems. Resolves such problems in a timely basis with Maintenance and Housekeeping.
• Maintains and upholds all Front of the House and Activities operations while setting the standards of high guest service.
• Finds and implements professional resolution to problems and complaints as they occur.
• Communicates with the GM and AGM on a daily basis regarding operational developments of concern.
• Interfaces with the sales office to coordinate group room details.
• Assist supervisors when needed while approving all weekly time sheets /payroll, purchase orders, and invoices. Update time & attendance point sheets as needed.
• Participate in property meetings and employee functions as required.
• Act as Manager On Duty as required.
• Performs other duties as assigned.
Perks offered : Employee friendly environment, training opportunities, transfer opportunities, holiday pay, paid time off, meal plan, room, food & retail discounts, incentives, recreation facility usage, 401k, free overnight stays at the Great Ohio Lodges and 50% discounts on Regency Hotel Management properties. Health, Dental, Vison, Short Term Disabitlity, Long Term Disability, Supplimental Life Insurance.
Apply on our website saltforkparklodge.com, Indeed, other career sites, or the lodge front desk.
• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*
CERTIFICATION/TRAINING REQUIREMENTS :
Need VENZA training
Need CPR/AED training
Need TiPs training
Apply for Hotel Front Desk Manager
Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted Show more details...
• Bachelor Degree in Hospitality, Recreation or Travel Management or High-School Diploma with (3) years or more experience as... a Front Desk Supervisor or similar.
• Must be well organized, detail orientated, handle multiple events, have exceptional telephone etiquette and have outstanding customer service skills
• Must have a professional courteous and friendly manner
• Exhibits excellent listening and negotiation skills and the ability to ask open ended questions
• Must be able to stand for up to four (4) hours at a time
• Must have the ability to work under pressure
• Experience with Room Master a plus.
• Must have proven communication skills both written and oral
• Competence in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) required
• Must remain flexible with schedule to accommodate business needs, including weekends & holidays
• Must be able to perform tasks in a safe manner and adhere to company policies and procedures
ESSENTIAL FUNCTIONS:
Through the training process and current experience, the following skills and abilities are required to successfully perform this job.
• Oversee and provide assistance to the Front Desk and Activities Supervisors in the interviewing, selecting, supervising and evaluating of job performance of the front desk agents and activity associates.
• Supports supervisors in oversight and motivation of staff to ensure that proper guest service is the number one priority.
• Oversee that the Supervisor is coordinating the training of new employees and the on-going training of front desk staff.
• Ensures that employees’ performance is evaluated in a timely manner
• Ensure that all Front Desk Procedures are completed daily (i.e. bucket checks, call backs, signature procedures, etc.).
• Achieves a high level score from Secret Shopper reports.
• Answer switchboard calls in a professional and friendly manner.
• Operate the front desk system to make reservations. Pre-blocks rooms and cabins.
• Check guests in and out using the established US Hotels procedures
• Monitors cash flow and credit operations of the desk while maintaining accuracy in account handling and reconciling any discrepancies. Maintains key control.
• Maintains room inventory by keeping abreast of all revenue lost through out of order rooms and other maintenance problems. Resolves such problems in a timely basis with Maintenance and Housekeeping.
• Maintains and upholds all Front of the House and Activities operations while setting the standards of high guest service.
• Finds and implements professional resolution to problems and complaints as they occur.
• Communicates with the GM and AGM on a daily basis regarding operational developments of concern.
• Interfaces with the sales office to coordinate group room details.
• Assist supervisors when needed while approving all weekly time sheets /payroll, purchase orders, and invoices. Update time & attendance point sheets as needed.
• Participate in property meetings and employee functions as required.
• Act as Manager On Duty as required.
• Performs other duties as assigned.
Perks offered : Employee friendly environment, training opportunities, transfer opportunities, holiday pay, paid time off, meal plan, room, food & retail discounts, incentives, recreation facility usage, 401k, free overnight stays at the Great Ohio Lodges and 50% discounts on Regency Hotel Management properties. Health, Dental, Vison, Short Term Disabitlity, Long Term Disability, Supplimental Life Insurance.
Apply on our website saltforkparklodge.com, Indeed, other career sites, or the lodge front desk.
• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*
CERTIFICATION/TRAINING REQUIREMENTS :
Need VENZA training
Need CPR/AED training
Need TiPs training
Apply for Hotel Front Desk Manager
Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted Show more details...
via Glassdoor
posted_at: 9 days agoschedule_type: Full-timesalary: 70K–75K a year
Hotel Management & Consulting is seeking an experienced, hands-on Hotel General Manager for our Woodspring Suites location in Meridian, ID.
Our Ideal Candidate...
Adaptable. Energetic. Goal-Achiever. Strong professional history of leading & managing extended-stay hotels. Proven track record of sales & networking skills. Able to effectively hire, mentor, and lead a team toward outstanding results.
Being an HMC Hotel General Manager:
As a Hotel
Hotel Management & Consulting is seeking an experienced, hands-on Hotel General Manager for our Woodspring Suites location in Meridian, ID.
Our Ideal Candidate...
Adaptable. Energetic. Goal-Achiever. Strong professional history of leading & managing extended-stay hotels. Proven track record of sales & networking skills. Able to effectively hire, mentor, and lead a team toward outstanding results.
Being an HMC Hotel General Manager:
As a Hotel General Manager with HMC, you will be instrumental in hiring, training, and motivating your team of 6-8 hotel staff. You will be responsible for facilitating a successful hotel operation by following Brand guidelines, meeting operational deadlines, following budget guidelines, and networking your property in your community.
Benefits of working with us:
Competitive wages commensurate with experience, with the opportunity for bonuses on a monthly, quarterly, and annual basis along with medical/dental/vision plans and 401k. In addition, we have partnered with DailyPay, which is a voluntary benefit that offers employees access to their pay on their own schedule. Salary range $70,000 to $75,000.
Hotel General Manager Functions:
• Provide leadership and development by selecting, training, counseling, and motivating a small team of 6-8 employees. This includes a willingness and ability to step in and assist each team member as needed.
• Promote & Deliver exceptional guest services, including continual monitoring cleanliness of the hotel and ensuring all guest-related concerns are resolved promptly. We must always be “Guest Ready.”
• Develop, administer, and control the property revenue and budget expenses. Responsible for monthly inventories, ordering, and receiving goods.
• Analyze Profit & Loss, General Ledger statements, and submit P&L Variance Reports in a timely manner.
• Facilitate Sales & Marketing acumen – achieve revenue and maximum profitability through in-depth knowledge of the hotel surroundings/area.
• Develop & maintain rapport with competitive properties, City Conventions, Visitors Bureau, Chamber of Commerce, target accounts, lead sources, clients, etc.
Required Qualifications:
• 1+ years’ Hotel General Manager experience
• Proven team development and leadership background
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook
• Reliable transportation
• Able to lift, push, and pull up to 50 lbs.
• Able to stand, kneel, bend and twist on a continuous basis
Preferred Qualifications:
• 1+ years’ extended-stay hotel experience
• Bachelor’s degree
• Multilingual
• Local candidates strongly preferred
Hotel Management and Consulting, Inc., reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.
Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.
We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.
Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability
Supplemental pay types:
• Bonus pay
Ability to commute/relocate:
• Meridian, ID 83642: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Hotel management: 1 year (Required)
Work Location: In person Show more details...
Our Ideal Candidate...
Adaptable. Energetic. Goal-Achiever. Strong professional history of leading & managing extended-stay hotels. Proven track record of sales & networking skills. Able to effectively hire, mentor, and lead a team toward outstanding results.
Being an HMC Hotel General Manager:
As a Hotel General Manager with HMC, you will be instrumental in hiring, training, and motivating your team of 6-8 hotel staff. You will be responsible for facilitating a successful hotel operation by following Brand guidelines, meeting operational deadlines, following budget guidelines, and networking your property in your community.
Benefits of working with us:
Competitive wages commensurate with experience, with the opportunity for bonuses on a monthly, quarterly, and annual basis along with medical/dental/vision plans and 401k. In addition, we have partnered with DailyPay, which is a voluntary benefit that offers employees access to their pay on their own schedule. Salary range $70,000 to $75,000.
Hotel General Manager Functions:
• Provide leadership and development by selecting, training, counseling, and motivating a small team of 6-8 employees. This includes a willingness and ability to step in and assist each team member as needed.
• Promote & Deliver exceptional guest services, including continual monitoring cleanliness of the hotel and ensuring all guest-related concerns are resolved promptly. We must always be “Guest Ready.”
• Develop, administer, and control the property revenue and budget expenses. Responsible for monthly inventories, ordering, and receiving goods.
• Analyze Profit & Loss, General Ledger statements, and submit P&L Variance Reports in a timely manner.
• Facilitate Sales & Marketing acumen – achieve revenue and maximum profitability through in-depth knowledge of the hotel surroundings/area.
• Develop & maintain rapport with competitive properties, City Conventions, Visitors Bureau, Chamber of Commerce, target accounts, lead sources, clients, etc.
Required Qualifications:
• 1+ years’ Hotel General Manager experience
• Proven team development and leadership background
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook
• Reliable transportation
• Able to lift, push, and pull up to 50 lbs.
• Able to stand, kneel, bend and twist on a continuous basis
Preferred Qualifications:
• 1+ years’ extended-stay hotel experience
• Bachelor’s degree
• Multilingual
• Local candidates strongly preferred
Hotel Management and Consulting, Inc., reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.
Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), political affiliation, military status, or other non-merit-based factors.
We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.
Any form of unlawful harassment of employees or applications for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are a Drug Free workplace.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability
Supplemental pay types:
• Bonus pay
Ability to commute/relocate:
• Meridian, ID 83642: Reliably commute or planning to relocate before starting work (Required)
Experience:
• Hotel management: 1 year (Required)
Work Location: In person Show more details...
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