Most recent job postings at hrblock
via LinkedIn schedule_type: Full-time
What You'll Do... H&R Block is transforming tax preparation through data to ensure that every client we serve gets the best tax outcome possible. The Director, Data Science & Analytics is a high-visibility and critical role in this transformation. They will be responsible for the Enterprise Analytics practice which provides forecasting, data science, and statistical analysis in support of... enterprise level initiatives.  Day to day, you’ll… • What You'll Do...

H&R Block is transforming tax preparation through data to ensure that every client we serve gets the best tax outcome possible. The Director, Data Science & Analytics is a high-visibility and critical role in this transformation. They will be responsible for the Enterprise Analytics practice which provides forecasting, data science, and statistical analysis in support of... enterprise level initiatives. 

Day to day, you’ll…
• Serve as the day-to-day leader of the Enterprise Analytics team providing data science support to key business partners and executives in a consulting model  
• Partner with leadership and executives to advance a bold vision for data science at Block, including identifying new opportunities/use cases  
• Recruit, train, develop, and motivate advanced analytics talent 
• Direct and execute the collection, mining, and analysis of large amounts of data 
• Provide selection, oversight, and maintenance of software and other tools used to develop analyses 
• Make positive contributions across the enterprise as we continue advancement of data-driven-decision making to delight clients 

What You'll Bring To The Team...
• Advanced degree in a quantitative field, or equivalent experience and ability 
• Experience creating robust processes to rapidly deliver measurable impact through data to business partners 
• 10+ years of experience (or equivalent) in solving analytical problems using quantitative approaches, including experience developing and delivering machine-learning models that work in production 
• Demonstrated success in leading a team of analytic professionals and building a team culture 
• Demonstrated leadership using statistical analysis and research to drive positive change in a business setting, including working and conceptual knowledge of data structures, algorithms, statistics, machine learning, and programming 
• Familiarity with relational databases, an advanced-level knowledge of SQL, and demonstrated experience working with the following programming languages: Python, R, Java, Tensorflow, Torch, or equivalent languages 
• Experience working with large data sets and tools like MapReduce, Hadoop, and Hive, and working with large data-streaming technologies like Spark, Flint, and Kafka. 
• Deep expertise in at least one of the following: Supervised and Unsupervised Learning, Classification Models, Cluster Analysis, Neural Nets and Deep Learning, Natural Language Processing, Multivariate Statistics, Markov Models 
• Experience with Cloud using Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP) 
• Desire to remain on the cutting-edge, smartly implementing innovative solutions from Generative AI, blockchain, bots, NLP, data visualization, OCR, graphs, geospatial analytics, etc. 

It would be even better if you also had...
• Experience leading data science groups in a retail, direct to consumer or technology business

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range Minimum

119000

Pay Range Maximum

202000

About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

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via Glassdoor posted_at: 15 days agoschedule_type: Full-timesalary: 108K a yearwork_from_home: 1
H&R Block is looking for a talented Product Manager to join the Retail Assisted Tax Platform team. This person will be responsible for delivering an outstanding experience for our tax professionals and clients using H&R Block tax software in offices to prepare taxes and offer tax plus products. As a Product Manager, you will be accountable for... • Being the heart, mind and voice of the tax preparation software used in H&R Block offices for both H&R Block is looking for a talented Product Manager to join the Retail Assisted Tax Platform team. This person will be responsible for delivering an outstanding experience for our tax professionals and clients using H&R Block tax software in offices to prepare taxes and offer tax plus products.

As a Product Manager, you will be accountable for...
• Being the heart, mind and voice of the tax preparation software used in H&R Block offices for both the tax professionals and the clients.
• Working with the Lead Product Manager to define product enhancements to tax topics and other product functional areas as assigned.
• Initiate and plan product deliverables working closely with design and IT to document requirements, control and report on scope, schedule, quality, costs, resources and risks.
• Creating and ensuring delivery of tax professional and client t -facing product interaction and implementation requirements to meet specific tax and client t needs.
• Ensuring client satisfaction goals are met or exceeded.
• Establishing and nurturing relationships with consumers, as well as internal product sponsors, stakeholders, and cross-functional team members.
• Product results that are in alignment with business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIEs:
• Relentless in the pursuit of creating an outstanding tax preparation experience that delights and amazes our clients.
• Own overall responsibility for the success of assigned projects.
• Understand business goals and client research and data to create hypothesis and define requirements for solving client pain points.
• Take an iterative approach to creating an assisted tax experience that is focused on simplifying complex tax topics for ease of use.
• Collaborate effectively with designers, researchers, software engineers, QA, customer support, and product management peers to create deliverables to meet product objectives.
• Have ability to discuss technical issues at a high-level with engineering and understand design implementation and impact.
• Identify and track key success metrics (ex: usage and fallout by tax topic, Net Promoter Score) against product goals.
• Other duties as assigned.

REQUIREMENTS
• Bachelor’s degree in related area, or the equivalent through a combination of education and work experience.
• Three to five years experience in product or account management for software pplications with products/service. The ideal candidate will have experience managing both internal and consumer-facing products in the software industry.
• Passion for solving problems for customers and their tax preparation needs.
• Ability to think creatively.
• Very detail oriented.
• Ability to work effectively as part of a team.
• Demonstrated decision-making, analytical and problem solving abilities.
• High-energy, “can do” style that thrives in a fast-paced environment.
• Effective written and oral presentation and facilitation skills, including the ability to communicate with all levels of internal associates and business partners to influence a wide range of audiences.
• Effective in a matrix-management environment.
• Proficiency with Microsoft Office and product planning tools.
• Tax or financial background is nonessential.

What you'll bring to the team...

Education:
• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:
• 3 years Minimum related work experience
• Proficiency with Microsoft Office software and product planning tools.
• Effective oral, written and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills.
• Demonstrated decision making, analytical and problem-solving skills.
• Introduction to formal product management methodologies.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range Minimum

72000

Pay Range Maximum

108000

About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Job Family

Product Management

Employee Type

Regular

Sponsored Job

#hrbjob #LI-REMOTE

WOTC Eligibility Check

No
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via Glassdoor posted_at: 4 days agoschedule_type: Temp worksalary: 62K–93K a yearwork_from_home: 1
Home Office - CO Remote... Colorado What you'll do... Looking for a place where your hard work can be FUN and APPRECIATED? Come join H&R Block! This is your chance to join our organization and become part of a known and respected brand. H&R Block is America's 4th largest retail organization. Due to our exciting plans for the future, we have several career opportunities available. Develop and design general and specific training. Research delivery Home Office - CO

Remote...

Colorado

What you'll do...

Looking for a place where your hard work can be FUN and APPRECIATED? Come join H&R Block! This is your chance to join our organization and become part of a known and respected brand. H&R Block is America's 4th largest retail organization. Due to our exciting plans for the future, we have several career opportunities available.

Develop and design general and specific training. Research delivery of timely, relevant and cost effective training in accordance with program objectives and ensures all requisite documentation is collected while monitoring training effectiveness and employee progress.

Day to Day, you'll...
• Design, develop, and deliver effective training courses and performance support materials in an adult learning environment. Normally the training would be at an intermediate level. Identify learning objectives for each course and ensure courses are aligned with business unit strategic objectives.
• Select appropriate instructional delivery methods and matches to intended learning objectives; may need to ask for advice from more senior level. Develop training materials for synchronous and asynchronous delivery methods.
• Conduct training needs assessments and job/task analysis to support ongoing development and improvement of training courses.
• Modify, create, implement, and maintain state of the art learning templates for use within development tools and instructional products for intermediate level training.
• Utilize templates to implement course evaluation methods and instruments. Utilize standard report results template to share training programs with business unit leaders.
• Facilitate training, and train-the-trainer sessions for all training courses developed.
• Participate in various management and operational meetings to better understand key business initiatives and develop training to support these initiatives.
• Deliver/facilitate training sessions as needed

What you'll bring to the team...
• Bachelor’s degree in Instructional Design, Adult Education, Educational Technology, or related field; or the equivalent through combination of education and work experience.
• At least 3 years experience in the design, development, and delivery of training programs of which 2 years is in a financial services or call center environment.
• Experience in course development, and/or instructional project management.
• Knowledge of instructional design theory, concepts, principles, and techniques.
• Demonstrated knowledge of adult learning theory and learning styles.
• Effective facilitation and presentation skills.
• Effective oral, written, and interpersonal communication skills. Ability to work effectively with associates throughout the organization.
• Strong analytical skills.
• Demonstrated ability to establish priorities, organize and plan work to satisfy established timeframes.
• Proven ability to handle multiple tasks and projects simultaneously.
• Ability to adapt to a variety of business situations
• Prior use of a Windows-based computer system. Proficiency in MS Word, Excel, and PowerPoint.
• Proficiency in industry leading eLearning authoring and development tools.
• Ability to evaluate and apply new and evolving Internet technologies

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range Minimum

62000

Pay Range Maximum

93000

About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Job Family

Learning & Development

Employee Type

Seasonal - Corporate

Sponsored Job

#hrbjob

WOTC Eligibility Check

Yes

For best consideration, please submit your application materials by:

06/04/2024
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via Glassdoor schedule_type: Full-time and Part-time
What You'll Do... The Client Advisor-Small Business & Tax Services applies principles of accounting to analyze financial information and prepare financial reports. Prepares, submits and manages tax statements and tax returns for businesses and clients (1040, 1065, 1120, 1120S). Provides advice on financial and tax matters and should have an in-depth knowledge of the regulations, laws, and acts... that govern the process. Attention to detail, strong What You'll Do...

The Client Advisor-Small Business & Tax Services applies principles of accounting to analyze financial information and prepare financial reports. Prepares, submits and manages tax statements and tax returns for businesses and clients (1040, 1065, 1120, 1120S). Provides advice on financial and tax matters and should have an in-depth knowledge of the regulations, laws, and acts... that govern the process. Attention to detail, strong analytical skills, and is a good communicator.
Serves as business advisor to our clients aiming at maximizing engagement and achieving qualitative outcomes.
• Facilitate and manage the preparation and review of company federal tax returns and the accurate, timely filing of all tax forms.
• Ensure accurate, timely filing of consolidated federal, state, and local income tax returns and other business-related filings.
• Find and implement opportunities for process improvement in company tax procedures.
• Develop and implement strategic tax planning for all necessary federal and state taxes.
• Work with members of the tax team as they prepare components of the company's US federal income tax return and other tax documents.
• Plan for and develop overall return calendar and coordinate timing and inputs with tax team.
• Maintain effective control procedures over all aspects of the tax process.
• Manage and facilitate IRS income tax audits: preparing responses, creating schedules, etc.
• Monitor legislative and regulatory tax law developments, communicate the effects of these developments to management and the tax team, and create strategies to capitalize on changes to taxation legislation.
• Provide support with various internal audits and special tax related projects.
• Review tax returns and quarterly/yearly tax projections.
• Mentor less experienced members of the tax team to greater levels of effectiveness and engagement

What You'll Bring To The Team...
Education:
• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:
• Understanding and previous use of a Windows-based computer system, Proficiency in MS Word, Excel, and PowerPoint.
• Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously.
• Demonstrated critical thinking skills
• Excellent interpersonal skills including oral and written communication.
• Thorough knowledge of tax preparation including: 1040, 1041, 1065, 1120/s, etc...
• Intermediate (practical application) Knowledge of integrated online accounting applications
• Intermediate (practical application) Knowledge of Generally Accepted Accounting Principles
• 5 years Minimum related work experience

Location: 1064 104th St, Naperville, IL 60564
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Disability insurance
• Employee discount
• Employee stock purchase plan
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Experience level:
• 5 years

Schedule:
• 8-hour shift
• Day shift
• Evening shift
• Extended hours
• Monday to Friday
• Overtime
• Weekends as needed
• Year round work

Education:
• Bachelor's (Preferred)

Experience:
• Tax experience: 5 years (Required)
• Accounting: 3 years (Required)

License/Certification:
• CPA (Preferred)
• Enrolled Agent (EA) (Preferred)

Work Location: In person
Location: 3815 North Mulford Road, Rockford, Illinois 61114
Job Types: Full-time, Part-time, Temporary
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Overtime
• Weekends as needed

Location: 1064 104th Street, Naperville, Illinois 60564

Job Types: Full-time, Part-time, Temporary

Expected hours: No less than 36 per week

Work Location: In person
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via Glassdoor posted_at: 20 days agoschedule_type: Part-timesalary: 18.27–27.40 an hour
Home Office - MO Remote... Missouri What you'll do... Play an important role on an exciting and rapidly growing new division with the world’s largest tax preparation company. As a representative of H&R Block U.S. Expat Tax Services, you are responsible for providing U.S. tax services to U.S. citizens and residents living outside the United States. You are responsible for managing a client list generating between $110,000 and $150,000 in annual Home Office - MO

Remote...

Missouri

What you'll do...

Play an important role on an exciting and rapidly growing new division with the world’s largest tax preparation company. As a representative of H&R Block U.S. Expat Tax Services, you are responsible for providing U.S. tax services to U.S. citizens and residents living outside the United States. You are responsible for managing a client list generating between $110,000 and $150,000 in annual revenue.
• Analyze tax information provided by expatriate tax clients to prepare complete and accurate tax returns for U.S. taxpayer clients. Follow internal guidelines for review and referral of tax returns.
• Manage engagements of 275-400 expat tax clients during the tax season while maintaining high levels of customer satisfaction.
• Assist clients that are out of compliance with their U.S. income tax and account reporting requirements to participate in disclosure programs offered by the IRS.
• Leverage internal resources to resolve unclear tax issues presented by clients.
• Assist in transitioning acquired clients to H&R Block brand. Develop or leverage prior global experience, education, or insights to build rapport and provide a well-rounded service to clients in devoted country/countries.
• Remain current with company policies and procedures related to tax preparation and offering other financial products.
• Attend training required for the position. Develop high-level knowledge of foreign tax and financial systems in devoted country/countries to enhance client experience. Read other business and tax publications, as recommended by management.
• Other duties, as assigned

What you'll bring to the team...

Education:
• Bachelor’s degree in accounting, finance, business administration, or related degree

Work Experience:
• 2+ years of expat tax preparation or similar tax experience
• Circular 230 credentials (Enrolled Agent, CPA, or Attorney) or willing to obtain within one year of employment.
• Ability to communicate tax and financial advice clearly and effectively with the public in a variety of situations including but not limited to phone, email and videoconference calls with expat clients
• Excellent interpersonal skills to include oral and written communication.

It would be even better if you also had...
• Prior experience working in a customer service environment
• Foreign language capabilities.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range Minimum

18.27

Pay Range Maximum

27.4

About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Job Family

Expat Tax

Employee Type

Regular

Sponsored Job

#hrbjob

WOTC Eligibility Check

Yes
Show more details...
via LinkedIn schedule_type: Full-time
What You'll Bring To The Team... • Answer phones and greet clients in a personalized, friendly, and inviting manner • Match clients with the best-suited tax professional for their needs... • Schedule clients how they would like to be scheduled • Help to ensure all clients needs have been met during service both in person, over the phone or virtually • Maintain office cleanliness and organization of resources with team members • Other duties What You'll Bring To The Team...
• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs...
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Your Expertise
• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

It would be even better if you also had...
• High school diploma or equivalent
• Sales/marketing experience

Perks of the job...

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
• Medical coverage and well-being programs including mental health support and coaching
• 401k Retirement Savings Plan and Employee Stock Purchase Plan
• Tax prep benefit - allows eligible associates to receive the same tax preparation as our clients, all with no direct cost to you!
• Other perks like flexible/remote opportunities that meet your life, collaborative teams and much more!

The Community You Will Join

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you're looking to make an impact, H&R Block is the place for you.

Sponsored Job

#23311
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via Glassdoor posted_at: 27 days agoschedule_type: Full-time
TUSCON Arizona... Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known TUSCON

Arizona...

Our Company

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year.

Joining H&R Block as a seasonal Receptionist means you'll focus on how to wow clients now and in the future.

What you'll bring to the team...
• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Your Expertise:
• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

It would be even better if you also had...
• High school diploma or equivalent
• Sales/marketing experience

Perks of the job...

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
• Medical coverage and well-being programs including mental health support and coaching
• 401k Retirement Savings Plan and Employee Stock Purchase Plan
• Tax prep benefit - allows eligible associates to receive the same tax preparation as our clients, all with no direct cost to you!
• Other perks like flexible/remote opportunities that meet your life, collaborative teams and much more!

The Community You Will Join:

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you're looking to make an impact, H&R Block is the place for you.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range Minimum

11

Pay Range Maximum

27

Sponsored Job

#66505
Show more details...
via Glassdoor posted_at: 9 days agoschedule_type: Full-time
Home Office - PA Remote... Pennsylvania What you'll do... Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations. Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between Home Office - PA

Remote...

Pennsylvania

What you'll do...

Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations.

Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.

Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.

Day to day you'll…
• Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
• Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed.
• Review and verify invoices and prepares payment in Coupa for the DOC’s approval.
• Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information. Interpret customers’ needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
• May remote into office computers in order to resolve technical issues
• Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
• Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
• Use software solutions and computer systems to accurately document and track customer contacts.
• Adapt to changes in user demands, work environment, and changes to processes or requirements.
• Maintain a technical working knowledge of product or products supported by the department.
• Attends training related to the effective and efficient performance of job duties.
• Other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.

What you'll bring to the team...

Education:
• High school diploma or equivalent

Work Experience:
• 1-3 years Administrative experience
• Customer service experience
• Demonstrated decision making, analytical and problem-solving skills.
• Demonstrated organization, prioritization and project coordination skills.
• Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
• Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniqueswith associates who may be under stress.
• Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools.
• Experience working with Windows Environment

About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Job Family

Admin

Employee Type

Seasonal - Corporate

WOTC Eligibility Check

Yes
Show more details...
via LinkedIn schedule_type: Temp work
What You'll Do... Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations... Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between customers, Technology Services functional What You'll Do...

Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations...

Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.

Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.

Day to day you'll…
• Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
• Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed.
• Review and verify invoices and prepares payment in Coupa for the DOC’s approval.
• Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information. Interpret customers’ needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.
• May remote into office computers in order to resolve technical issues
• Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
• Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
• Use software solutions and computer systems to accurately document and track customer contacts.
• Adapt to changes in user demands, work environment, and changes to processes or requirements.
• Maintain a technical working knowledge of product or products supported by the department.
• Attends training related to the effective and efficient performance of job duties.
• Other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.

What You'll Bring To The Team...

Education:
• High school diploma or equivalent
Work Experience:
• 1-3 years Administrative experience
• Customer service experience
• Demonstrated decision making, analytical and problem-solving skills.
• Demonstrated organization, prioritization and project coordination skills.
• Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
• Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniqueswith associates who may be under stress.
• Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools.
• Experience working with Windows Environment

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range Minimum

15.87

Pay Range Maximum

24.04

About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply
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via Glassdoor posted_at: 16 days agoschedule_type: Full-timesalary: 202K a year
H&R Block is transforming tax preparation through data to ensure that every client we serve gets the best tax outcome possible. The Director, Data Science & Analytics is a high-visibility and critical role in this transformation. They will be responsible for the Enterprise Analytics practice which provides forecasting, data science, and statistical analysis in support of enterprise level... initiatives. Day to day, you’ll… • Serve as the day-to-day H&R Block is transforming tax preparation through data to ensure that every client we serve gets the best tax outcome possible. The Director, Data Science & Analytics is a high-visibility and critical role in this transformation. They will be responsible for the Enterprise Analytics practice which provides forecasting, data science, and statistical analysis in support of enterprise level... initiatives.

Day to day, you’ll…
• Serve as the day-to-day leader of the Enterprise Analytics team providing data science support to key business partners and executives in a consulting model
• Partner with leadership and executives to advance a bold vision for data science at Block, including identifying new opportunities/use cases
• Recruit, train, develop, and motivate advanced analytics talent
• Direct and execute the collection, mining, and analysis of large amounts of data
• Provide selection, oversight, and maintenance of software and other tools used to develop analyses
• Make positive contributions across the enterprise as we continue advancement of data-driven-decision making to delight clients

What you'll bring to the team...
• Advanced degree in a quantitative field, or equivalent experience and ability
• Experience creating robust processes to rapidly deliver measurable impact through data to business partners
• 10+ years of experience (or equivalent) in solving analytical problems using quantitative approaches, including experience developing and delivering machine-learning models that work in production
• Demonstrated success in leading a team of analytic professionals and building a team culture
• Demonstrated leadership using statistical analysis and research to drive positive change in a business setting, including working and conceptual knowledge of data structures, algorithms, statistics, machine learning, and programming
• Familiarity with relational databases, an advanced-level knowledge of SQL, and demonstrated experience working with the following programming languages: Python, R, Java, Tensorflow, Torch, or equivalent languages
• Experience working with large data sets and tools like MapReduce, Hadoop, and Hive, and working with large data-streaming technologies like Spark, Flint, and Kafka.
• Deep expertise in at least one of the following: Supervised and Unsupervised Learning, Classification Models, Cluster Analysis, Neural Nets and Deep Learning, Natural Language Processing, Multivariate Statistics, Markov Models
• Experience with Cloud using Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP)
• Desire to remain on the cutting-edge, smartly implementing innovative solutions from Generative AI, blockchain, bots, NLP, data visualization, OCR, graphs, geospatial analytics, etc.

It would be even better if you also had...
• Experience leading data science groups in a retail, direct to consumer or technology business

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range Minimum

119000

Pay Range Maximum

202000

About H&R Block...

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Job Family

Corporate Analytics

Employee Type

Regular

Sponsored Job

#LI-KB1 #LI-Hybrid

WOTC Eligibility Check

Yes

For best consideration, please submit your application materials by:

05/31/2024
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