Most recent job postings at ICANN
via ZipRecruiter schedule_type: Full-time
Job Summary This is a leadership role that provides direction, management, delivery of services, and global strategy for ICANN Org ERP (Oracle Cloud), DMS (Document Management System), and other system services for ICANN Org... The Oracle Cloud ERP platform includes the entire suite of HCM, Financials, Billing, Procurement modules, ADP payroll, cloud infrastructure management, and other added non-Oracle services and interfaces. This role serves Job Summary

This is a leadership role that provides direction, management, delivery of services, and global strategy for ICANN Org ERP (Oracle Cloud), DMS (Document Management System), and other system services for ICANN Org...

The Oracle Cloud ERP platform includes the entire suite of HCM, Financials, Billing, Procurement modules, ADP payroll, cloud infrastructure management, and other added non-Oracle services and interfaces. This role serves as the strategic technical leader for ERP operations, technical architect, and expert in ERP cloud platform and related services. The DMS platform (Alfresco) includes document management, document scanning/capture, enterprise collaboration, and governance services modules. This role serves as the strategic technical leader for staff facing DMS operations and expert in DMS platform and related services.

This role serves as the relationship manager with Global HR, Office of CFO, and Legal functions.

In addition, this role will weigh the applicability (functionality, adaptability, roadmap fit, security, scalability, performance, legal compliance) of the solutions designed while leading evaluation of business and technical requirements, and delivery of services and solutions.

This role includes direct management and mentoring of staff and maintaining relationship with external support service providers.

Key Responsibilities & Duties:

ERP Management
• Direct, manage, and enhance E&IT ERP Oracle staff and support service providers for the overall Oracle ERP platform.
• Serve as ERP Architect focusing on continuous improvement, service enhancement (measured by metrics) and optimization (support/measured by cost and support model).
• ERP/DMS service ticket management, including management reporting, SLA metrics reporting with attention toward continuous improvement.
• Direct management of Oracle environments and quarterly upgrade process. This includes scheduling back-ups in multiple environments, upgrade testing & scheduling, reviewing release notes and working with constituents on applying upgrades/enhancements/changes with training.
• Work with ERP Product Managers/Analysts to improve support model for:
• Evaluating business and technical requirements ensuring continuity of technical vision and capabilities.
• Configuration, testing, delivery to requirements in Oracle Cloud Financial, Procurement, and HCM modules.

DMS Management
• Direct the implementation of DMS solution for all staff facing functions. Responsible for all development and successful delivery of Alfresco platform including integration and migration of documents from other systems.
• Working with supporting functions, lead efforts for the establishment and policies and procedures regarding document storage, sharing, transmission, and destruction.
• Plan, strategize, and develop data ecosystems for Org documents following GDPR, legal, and financial requirements.
• Ensure security of system and integrity of master documents by implementing document and system access rights and revision controls.

General IT Services Management, Relationship/Client Management, and Project Management
• Serve as relationship manager for Global HR and Office of CFO and Legal functions.
• Budget management for all Org back-office E&IT services.
• Relationship and contract management of staff SaaS system providers.
• Guiding project teams and providing course changes and recommendations where required.
• Ensure adherence to our development project management methodology, including consistent timely management reporting.
• Mentoring and educating staff and other team members with core technologies.
• Develop and maintain a customer-focused relationship with business stakeholders and other E&IT areas by exhibiting a high level of collaboration, timely communication/reporting, and responsiveness.
• Work in tandem with Business Sponsors and Stakeholders to understand business vision and objectives to define, create, and implement (drive) business process improvement efficiencies across organization.
• Demonstrate and foster highest levels of service and support.
• Manage project and departmental budget(s).
• Management of internal and external resources staff.
• Ensure compliance with all required security protocols and applicable standards.
• Ensure compliance with all required GDPR protocols and legal standards.

Required Knowledge, Skills, and Abilities (KSAs):

ERP Management
• ERP Management Exceptional leadership and communication skills.
• Strong knowledge of Oracle Cloud upgrade and back-up scheduling process in a multi-environment infrastructure.
• Demonstrated knowledge of Oracle SR process, including escalation process.

DMS Management
• Direct project experience with Alfresco Digital Workspace and developing extensions using Alfresco Development Framework, preferred.
• Strong working knowledge in implementing workflows using Alfresco process service with familiarity in App Designer, BPMN editor, Form editor, Business Rule development, Data Models, and integrating process service with other systems, preferred.
• Strong working knowledge in Alfresco Governance service, preferred.

General IT Services Management, Relationship/Client Management, and Project Management
• A thought leader acting as a critical part of a senior E&IT management team.
• IT Services and Project Management process design experience (ITIL, ITSM, and PMI best practices implementation).
• Previous experience managing 3rd party service providers to contractual agreements and customer satisfaction requirements.
• Strong organizational skills to prioritize tasks under time constraints; diplomacy and ability to deal effectively with people.
• Experience in leading multidiscipline, high-performance work teams/groups.
• Demonstrated ability to design enterprise solutions to solve business problems.
• Outstanding project management and analytical skills.
• Knowledge and experience with Business Process Modeling.
• Ability to quickly learn new processes and technologies and leverage these successfully.
• Ability to multi-task and manage multiple projects.
• Demonstrated ability to manage department and project budgets.

Education and Experience Requirements:
• University degree, MBA or relevant experience within the field of project management, process engineering and functional business operations preferred.
• Prior experience working for an international organization, strongly preferred.
• Must have 12 years of direct ERP IT management (PM or Leader) experience (implementation and post-production support).
• 3-5 years of direct global Oracle Cloud Financials, Procurement, HCM full life-cycle implementation and post-production support.
• Must have 7 years managing data center operations.
• 5 years full cycle implementation (designing, architecting, data conversion, and successful delivery) of enterprise content service as a PM or Leader.
• 5 years of proficiency in any major enterprise content management platform like Alfresco, IBM FileNet, OpenText, Microsoft SharePoint, etc.

Languages:
• Fluency in both written and spoken English is required.
• ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English.

Working Conditions & Physical Requirements:
• Willingness and ability to travel domestically and internationally as needed 5% of the time, or as needed
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via ZipRecruiter schedule_type: Full-time
Job Summary The GDS Technical Services Principal Engineer is part of a group of gTLD technical experts in ICANN org. They are primarily responsible for managing technical systems related to gTLD registries and registrars, and to provide technical input and expertise to other departments in ICANN org. The Principal Engineer is someone with multiple years of experience in the technical side of a... registry and/or registrar of domain names. Key Responsibilities Job Summary

The GDS Technical Services Principal Engineer is part of a group of gTLD technical experts in ICANN org. They are primarily responsible for managing technical systems related to gTLD registries and registrars, and to provide technical input and expertise to other departments in ICANN org. The Principal Engineer is someone with multiple years of experience in the technical side of a... registry and/or registrar of domain names.

Key Responsibilities & Duties:
• Manage software development projects with experience in the role of product manager of custom developed solutions. This position will interact with internal areas, contractors, and Internet community volunteers for the development of such solutions.
• Provide DNS registry and/or registrar systems engineering and technical expertise and manage technical projects and external relationships, to address operational issues impacting gTLD (generic Top-Level Domain) registries and registrars.
• Provide systems engineering and technical expertise to address operational issues impacting gTLD (generic Top-Level Domain) registries and registrars.
• Serve as a technical resource on Internet system registry and registration services, Domain Name System (DNS) issues, and (ideally) Internationalized Domain Names (IDNs).
• Design technical protocols to facilitate the interaction between the Registries, Registrars, Data Escrow Agents, Trademark Clearing House (TMCH), etc.
• Provide technical oversight and advice for the gTLD registry accreditation/application process, and the evaluation and consideration of new services through the Registry Services Evaluation Process (RSEP).
• Write detailed documents to report tests results, document processes, charter projects, report progress of projects, etc.
• Develop and implement processes to streamline operational activities.
• Guide efforts to integrate programs and processes.
• As needed, provide support to the Contractual Compliance team to facilitate gTLD Registry compliance with the technical aspects of agreements and ICANN policy, to the Policy team for implementation of new gTLD registry policies, and to other ICANN teams to resolve issues impacting gTLD Registries and Registrars.
• Answer questions and assist in the resolution of disputes with Internet registries, registrars, and community members.
• Prepare detailed technical documentation, reports, presentations, and speeches for both internal and external audiences.
• From time to time, attend and participate in regional and international Internet technical forums and community meetings.
• Participate in 24x7 on-call weekly shifts. If an emergency impacts the availability of gTLDs' critical services during the scheduled shift, the participant is expected to be reachable via mobile phone to provide troubleshooting and escalation activities.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities
• Broad knowledge and experience in Domain Name System (DNS), DNS Security Extensions (DNSSEC), Extensible Provisioning Protocol (EPP), WHOIS, Registration Data Access Protocol (RDAP), and Data Escrow standards.
• Experience in Software development. Agile development knowledge desired.
• Demonstrated ability in at least one high-level programming language (e.g., Perl, Python, Java).
• Excellent skills as power user of Unix systems.
• Very good English-writing skills particularly regarding technical documents.
• Experience using XLM and JSON.
• Bachelor's or equivalent degree in Computer Science, Systems Engineering, Information Systems, or related field, plus 12 years of progressive, post-baccalaureate experience in the job, or in technical capacity with a Top-Level Domain (TLD) registry or domain name registrar.
• Alternatively, will accept a master's or equivalent degree in Computer Science, Systems Engineering, Information Systems, or related field, plus 8 years of experience in the job, or in a technical capacity with a Top-Level Domain (TLD) registry or domain name registrar.
• Ideally, experience with Internationalized Domain Names for Applications (IDNA).
• Network routing (BGP) knowledge desired.

Education and Experience Requirements:
• Minimum of 12 years of experience with a bachelor's degree, or 8 years of experience with a master's degree, in Computer Science, Systems Engineering, Information Systems, or related field.
• Minimum 12 years of progressive work experience in technical capacity with a Top-Level Domain (TLD) registry or domain name registrar.
• ICANN values diversity and gives preference to candidates with demonstrated skills in languages in addition to proficient written and spoken English
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via ZipRecruiter posted_at: 11 days agoschedule_type: Full-time
Job Summary The Counsel will leverage the Legal team's collective knowledge and experience, work product, and creativity to support and assist staff attorneys in special projects, research, drafting of papers, board governance issues, and other assignments as directed by the General Counsel . The Counsel will work directly with the General Counsel to track ongoing special projects, litigation... compliance, and regulatory matters involved in the Job Summary

The Counsel will leverage the Legal team's collective knowledge and experience, work product, and creativity to support and assist staff attorneys in special projects, research, drafting of papers, board governance issues, and other assignments as directed by the General Counsel . The Counsel will work directly with the General Counsel to track ongoing special projects, litigation... compliance, and regulatory matters involved in the support of ICANN Org, ICANN Board and the ICANN Community.

Key Responsibilities & Duties:
• Provide high level support to ICANN's Legal team for the following but not limited to: research, drafting of papers, board governance issues and other assignments as directed by the General Counsel.
• Responsible for tracking and reporting on the team's projects, and communication with cross-functional Org teams as appropriate.
• Ensure that project issues are escalated as needed, and provide options for resolution and course correction to the General Counsel in a timely manner.
• Exercise independent judgement in selecting methods, techniques, and evaluation criteria for obtaining results and ensure projects stay on schedule.
• Understanding and assessing various issues, problems, risks and challenges which could effect the timely outcome of projects, or other items assigned to the ICANN's Legal team.
• Coordinate project resources and work product, with ability to create and motivate the team around project deliverables.
• Drive continuous improvement of processes, policies and procedures in support of legal project management objectives, and create and facilitate legal project management training among staff attorneys and support staff.
• Maintain periodic communication and external reporting as needed/requested
• Determine work priorities based on general direction from General Counsel.
• Other duties as assigned or requested

Required Knowledge, Skills, and Abilities (KSAs):
• Professional legal-level accuracy in English writing, reading and understanding of legal documents, and oral communication skills.
• Knowledge of ICANN's Multistakeholder Model, the domain name system, and the top-level domain name industry is a plus.
• Demonstrated project management skills.
• Ability to work in cross-functional teams and experience with project management environments is beneficial.
• Ability to manage fast shifting priorities and navigate unresolved areas of law.
• Sound business and legal judgment with ability to balance business objectives and risk, and solve legal problems in a high-output, fast moving environment.
• High-quality work product with fast turnaround times.
• Proven ability to prepare detailed reports, presentations and speeches to internal and external audiences.
• Ability to work independently.
• Curiosity and passion for the development of the Internet and domain name system.

Education and Experience Requirements:
• Juris Doctorate Degree required.
• Minimum five (5) years of experience related legal research, project planning and cross-functional experience.
• Proof of License to practice law required.

Language:
• Professional legal level accuracy in English writing, and oral communication skills is required.
• Fluent written and spoken language skills in any of the other official United Nations languages is preferred.

Working Conditions & Physical Requirements:
• Maybe requested to travel internationally and/or domestically for ICANN Public meetings.
• Work is performed in a normal office environment with limited privacy and some exposure to background noise (or depending on circumstances work might also possibly be performed in a home office environment
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via ZipRecruiter posted_at: 10 days agoschedule_type: Full-time
Job Summary The Contractual Compliance Analyst's primary role is processing complaints related to the Registrar Accreditation Agreement, Registry Agreements, and Consensus Policies... Key Responsibilities: • Review and validate complaints and engage with registrars/registries to ensure compliance with ICANN's policies and agreements. • Conduct and support monitoring, outreach, and enforcement activities. • Track and document compliance trending. • Job Summary

The Contractual Compliance Analyst's primary role is processing complaints related to the Registrar Accreditation Agreement, Registry Agreements, and Consensus Policies...

Key Responsibilities:
• Review and validate complaints and engage with registrars/registries to ensure compliance with ICANN's policies and agreements.
• Conduct and support monitoring, outreach, and enforcement activities.
• Track and document compliance trending.
• Recommend tools, documentation, and process improvements.
• Other duties as assigned or requested.

Essential Job Functions:
• Understand the ICANN model and ICANN's overall missions and goals.
• Understand ICANN's contractual scope and follow established processes and procedures in providing support for different compliance areas.
• Work cooperatively within the Contractual Compliance team and across ICANN Org.

Qualifications/Experience:
• Bachelor's Degree required.
• Minimum 2 years of data analysis, complaint handling, contracts management or compliance related experience.
• Experience in an international organization preferred.

Skills:
• Strong analytical and problem-solving skills
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via LinkedIn posted_at: 24 days agoschedule_type: Full-timework_from_home: 1
Job Summary The GDS Technical Services Principal Engineer is part of a group of gTLD technical experts in ICANN org. They are primarily responsible for managing technical systems related to gTLD registries and registrars, and to provide technical input and expertise to other departments in ICANN org. The Principal Engineer is someone with multiple years of experience in the technical side of a... registry and/or registrar of domain names. Key Responsibilities Job Summary

The GDS Technical Services Principal Engineer is part of a group of gTLD technical experts in ICANN org. They are primarily responsible for managing technical systems related to gTLD registries and registrars, and to provide technical input and expertise to other departments in ICANN org. The Principal Engineer is someone with multiple years of experience in the technical side of a... registry and/or registrar of domain names.

Key Responsibilities & Duties:
• Manage software development projects with experience in the role of product manager of custom developed solutions. This position will interact with internal areas, contractors, and Internet community volunteers for the development of such solutions.
• Provide DNS registry and/or registrar systems engineering and technical expertise and manage technical projects and external relationships, to address operational issues impacting gTLD (generic Top-Level Domain) registries and registrars.
• Provide systems engineering and technical expertise to address operational issues impacting gTLD (generic Top-Level Domain) registries and registrars.
• Serve as a technical resource on Internet system registry and registration services, Domain Name System (DNS) issues, and (ideally) Internationalized Domain Names (IDNs).
• Design technical protocols to facilitate the interaction between the Registries, Registrars, Data Escrow Agents, Trademark Clearing House (TMCH), etc.
• Provide technical oversight and advice for the gTLD registry accreditation/application process, and the evaluation and consideration of new services through the Registry Services Evaluation Process (RSEP).
• Write detailed documents to report tests results, document processes, charter projects, report progress of projects, etc.
• Develop and implement processes to streamline operational activities.
• Guide efforts to integrate programs and processes.
• As needed, provide support to the Contractual Compliance team to facilitate gTLD Registry compliance with the technical aspects of agreements and ICANN policy, to the Policy team for implementation of new gTLD registry policies, and to other ICANN teams to resolve issues impacting gTLD Registries and Registrars.
• Answer questions and assist in the resolution of disputes with Internet registries, registrars, and community members.
• Prepare detailed technical documentation, reports, presentations, and speeches for both internal and external audiences.
• From time to time, attend and participate in regional and international Internet technical forums and community meetings.
• Participate in 24x7 on-call weekly shifts. If an emergency impacts the availability of gTLDs’ critical services during the scheduled shift, the participant is expected to be reachable via mobile phone to provide troubleshooting and escalation activities.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities
• Broad knowledge and experience in Domain Name System (DNS), DNS Security Extensions (DNSSEC), Extensible Provisioning Protocol (EPP), WHOIS, Registration Data Access Protocol (RDAP), and Data Escrow standards.
• Experience in Software development. Agile development knowledge desired.
• Demonstrated ability in at least one high-level programming language (e.g., Perl, Python, Java).
• Excellent skills as power user of Unix systems.
• Very good English-writing skills particularly regarding technical documents.
• Experience using XLM and JSON.
• Bachelor's or equivalent degree in Computer Science, Systems Engineering, Information Systems, or related field, plus 12 years of progressive, post-baccalaureate experience in the job, or in technical capacity with a Top-Level Domain (TLD) registry or domain name registrar.
• Alternatively, will accept a master's or equivalent degree in Computer Science, Systems Engineering, Information Systems, or related field, plus 8 years of experience in the job, or in a technical capacity with a Top-Level Domain (TLD) registry or domain name registrar.
• Ideally, experience with Internationalized Domain Names for Applications (IDNA).
• Network routing (BGP) knowledge desired.

Education and Experience Requirements:
• Minimum of 12 years of experience with a bachelor's degree, or 8 years of experience with a master’s degree, in Computer Science, Systems Engineering, Information Systems, or related field.
• Minimum 12 years of progressive work experience in technical capacity with a Top-Level Domain (TLD) registry or domain name registrar.
• ICANN values diversity and gives preference to candidates with demonstrated skills in languages in addition to proficient written and spoken English.

Targeted Base Salary Low:

$115,000

Targeted Base Salary High:

$155,000
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via ZipRecruiter posted_at: 14 days agoschedule_type: Full-time
Job Summary This position works under the guidance of the Director, Office of the President & CEO to perform functions essential to the smooth day-to-day operation of the executive office, with a focus on supporting the work of the Chief Executive Officer and the Director, Office of the President & CEO with specific responsibilities and functions... This role requires the highest level of reliability and flexibility in order to meet the demands, Job Summary

This position works under the guidance of the Director, Office of the President & CEO to perform functions essential to the smooth day-to-day operation of the executive office, with a focus on supporting the work of the Chief Executive Officer and the Director, Office of the President & CEO with specific responsibilities and functions...

This role requires the highest level of reliability and flexibility in order to meet the demands, production timelines, and carry the workload generated by the President and CEO. Additionally, the role also requires a high degree of professional maturity as there is a substantial volume of sensitive data/information requiring both confidentiality and discretion.

Key Responsibilities & Duties:
• Manage the schedule of the President & CEO. Schedule internal and external meetings and conferences while proactively balancing time zones. Monitors calls and take minutes.
• Serve as Executive assistant to the CEO and the Director, Office of the President & CEO arranging extensive travel, maintaining contacts and calendar, preparing expense reports, and special research on projects as assigned.
• Serve as a backup to the CEO Officer Director in his/her absence. This may include responsibilities such as manage CEO correspondence, briefings, and organization of meetings, functions, and conferences.
• Manage deliverable items for meetings and events, including preparations of relevant materials by Executives.
• Organize physical meetings for CEO, including booking rooms, ordering catering, providing audio visual support, and other support services as needed.
• Coordinate logistics of department activities with meetings team for ICANN public meetings, executive team meetings, and other necessary requirements.
• Work with ICANN org and Board on scheduling meetings, board workshops, and ensuring materials and agenda for calls and meetings.

Travel / Expenses Management:
• Book travel, including lodging, flights, car service and any passport/visa requirements needed for international travel for CEO.
• Support the CEO and Director travels in different time zones using extensive experience and judgment.
• Proactively follows up, communicates and manages any changes to schedule.
• Monitor and troubleshoots issues related to travel such as canceled flights, hotel room extensions, and other travel-related concerns.
• Prepare and submits expense reports related to travel and other day-to-day activities in a timely manner.

General Administration:
• Draft communication items, including blogs, emails and agendas.
• Prepare executive responses to routine memos, letters, or correspondence.
• Prepare reports, collects and analyzes information; prepares presentations. Performs routine administrative duties for the department including filing, monitoring emails and data retrieval.
• Proactive in supporting department lead to obtain closure on deadlines. Liaise and coordinate with Director to ensure tasks are carried out and delivered in a timely manner.
• Create and maintains spreadsheets, manuals, presentations, communication materials.
• Liaison with other departments and executives to coordinate efforts.
• Act as central point of contact for the coordination and activities and establish excellent working relationships with key stakeholders, including the executive team, Board of Directors, and key members of the ICANN constituencies.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs):
• Must be well organized and experienced in use of all office systems and software, with a preference for skills in Word, Excel, Outlook Adobe Professional, and PowerPoint.
• Excellent English drafting ability and communication skills, both oral and written; proficiency level and experience of drafting emails and letters for review.
• Writing and editing skills, including document formatting and creation of tables, charts and process maps.
• Strong interpersonal skills and ability to establish and maintain effective working relations with people in a multicultural, multiethnic environment with sensitivity and respect for diversity.
• Ability to communicate, coordinate and work effectively with geographically distributed staff.
• Detail-oriented and ability to multi-task and to work independently.
• Ability to solve complex issues in an ambiguous environment.
• Effective management of time and resources. The ability to be a self-starter, creative, detail-oriented, flexible and pro-active member of the team.
• Strong work ethic, positive attitude and team orientation.
• Ability to multitask and set priorities.
• Strong sense of urgency and dedication to task.
• Ability to develop and maintain efficient organizational systems.
• Proven problem solving skills.
• Ability to work independently and proactively.
• Ability to meet deadlines, working accurately and efficiently.
• Excellent interpersonal and communications skills.
• Mastery of MS Office programs: Excel, Word, PowerPoint.
• Global perspective.
• Strong follow-up skills to keep departmental deadlines on track.
• Demonstrated ability to: schedule across multiple stakeholders, time zones, coordinate travel arrangements; compose summaries and other written communication; process invoices and contracts; multi-task.
• Ability to handle confidential matters with discretion.
• Proactive in planning, ensuring availability of relevant agenda and materials for meetings and calls.
• Preparations/compilation of briefing materials as needed for travel.
• Ability to work in a flexible, fast paced, dynamic environment.
• Curiosity and passion for the development of the Internet.
Education and Experience Requirements:
• Bachelor's Degree required.
• Minimum five (5) years related Senior Executive administrative experience or equivalent supporting senior level management.
• Experience in supporting Senior Executive for domestic and international travel.
• Specialized training in procurement systems; Concur or similar expense systems; familiar with meeting scheduling system or software;

Language
• Fluency, both written and spoken, in English is required.
• ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English.
Working Conditions & Physical Requirements:
• Work is performed in a normal office environment with limited privacy and some exposure to background noise.
• Work in a normal office environment may also at times require using zoom or other virtual means of engagement.
• Working environment across time zones requires flexiblity in schedule and managing time zones.
• Work and performing duties requires ability to travel domestically or internationally as needed for ICANN meetings.
• While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel.
• The employee may occasionally lift and/or move up to 25 pounds
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via ZipRecruiter schedule_type: Full-time
Job Summary Senior digital and creative strategist for ICANN. This role leads the teams responsible for developing and implementing creative approaches to our ICANN's digital, social, and graphic needs... Oversight of the Creative Services team, responsible for the development and implementation of cohesive creative and social media strategy, maintenance and enforcement of editorial and brand standards across the Communications team and organization. Oversight Job Summary

Senior digital and creative strategist for ICANN. This role leads the teams responsible for developing and implementing creative approaches to our ICANN's digital, social, and graphic needs...

Oversight of the Creative Services team, responsible for the development and implementation of cohesive creative and social media strategy, maintenance and enforcement of editorial and brand standards across the Communications team and organization.

Oversight of the Digital Services team, responsible for ensuring that ICANN's digital platforms, including icann.org, the Open Data program, and other ICANN online properties, are designed and supported to effectively reach members of the Internet community, media, and our various stakeholders worldwide.

Oversight of the Editorial function, including consistent editorial standards, production and updates of the ICANN Style Guide, and the proofing process for all content.

Key Responsibilities & Duties:
• Full management of three direct reports, including performance reviews and professional development, compensation decisions, recruitment, discipline, termination, and other personnel actions. Lead, coach, and mentor direct reports.
• Provide leadership and direction-setting for extended team of five indirect reports.
• Oversee development, execution, and governance of the ICANN identity expressed through graphics and design.
• Lead team to periodically assess organizational needs, refresh templates and update tools accordingly.
• Manage the departmental budget in consultation with the SVP of Global Communications.
• Define and drive global social media strategy and activities to align with global communications strategy and communications efforts across all social media platforms.
• Oversee and mentor the Creative Services team to promote consistency, ensure that the ICANN look and feel continually evolve, and reignite our multichannel approach to amplify ICANN's core messaging.
• Oversee and direct the Editorial team to ensure that ICANN's style guide is applied consistently, updated regularly and communicated broadly.
• Oversee development and production of all Public Meeting-related content, including logo and graphic identity, social media campaigns, daily newsletters and video production.
• Oversee Web Content Strategy team operation and strategy.
• Set strategic vision for ICANN's externally facing digital properties (icann.org, community sites and Open Data program), including tone, style and content.
• Oversee the development all front-facing aspects of icann.org, including design, content maintenance, taxonomy, analytics, and more.
• Partner with colleagues to ensure seamless development, alignment and implementation of digital media strategies that are in line with Global Communications objectives, ensuring appropriate localization.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs):
• Extensive knowledge and experience in content creation that aligns to global strategy.
• Knowledge and experience in the content production process.
• Exceptional writing and editing skills.
• Strong project management skills.
• Demonstrated ability to manage and set multiple priorities and resources simultaneously with a high level of accuracy and attention to detail.
• Demonstrated expertise in the social media space - broad understanding and working knowledge of digital and social media platforms, technologies, and trends; understanding of content development in a multi-channel world; ability to work across multiple social and community platforms with all types of diverse personalities; ability to understand an appropriately use metrics.
• General knowledge of the Internet, governance and issues preferred.
• Specialized knowledge of storytelling techniques and the role of multichannel content creation and delivery.
• Demonstrated ability to establish and communicate strategic objectives.
• Ability to lead and motivate individuals to achieve success in content development, graphic design, production, and digital strategy.
• Proven ability to manage sensitive situations and disagreements with maturity, grace and respect.
Education and Experience Requirements:
• * Bachelor's Degree required, preferably in Communications, Journalism or Marketing.
• Minimum of 12 years of experience in multi-channel communications.
• Must include at least 7 years of people management experience.
• Prior experience working for an international organization, strongly preferred.

Languages:
• Fluency, both written and spoken, in English is required.
• Fluent written and spoken language skills in any of the other official United Nations languages (Arabic, Chinese, French, Spanish or Russian) is preferred.
Working Conditions & Physical Requirements:
• International travel may be required to support ICANN related meetings as requested for lengths of 7-10 days for each trip, approximately three times per year, likely on different continents.
• Willingness and ability to travel domestically and internationally as needed.
• Comfort level with an international work environment that requires availability at times outside normal business hours.
• Work is performed in a normal office environment with limited privacy and some exposure to background noise.
• Work location is Los Angeles
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via Adzuna schedule_type: Full-time
To reach another person on the Internet you have to type an address into your computer - a name or a number. That address, a domain name, has to be unique so computers know where to find each other. Registry operators and Registrars are the distribution network for domain names. ICANN’s Global Domain Division (GDD) Accounts and Services team is responsible for managing ICANNs relationships and... contracts with registry operators and registrars, To reach another person on the Internet you have to type an address into your computer - a name or a number. That address, a domain name, has to be unique so computers know where to find each other. Registry operators and Registrars are the distribution network for domain names.

ICANN’s Global Domain Division (GDD) Accounts and Services team is responsible for managing ICANNs relationships and... contracts with registry operators and registrars, collectively ICANN’s contracted parties. In partnership with our operations team, we provide services and support to the global network of contracted parties to facilitate their compliance with their contractual obligations.

The GDD Accounts and Services team is looking for a self-motivated individual to define and document service requirements and support the delivery of these services to the registry operators and registrars. The ideal candidate will be detail oriented, collaborate effectively with cross-functional teams, and have a strong aptitude to solve complex problems.

The GDD Services Manager must be able to conduct independent research and analysis while collaborating with our partners in other departments to quickly diagnose service-related problems and propose recommended solutions. We strive to deliver win-win-win solutions for the contracted parties, ICANN org, and the global internet community.

Key Responsibilities & Duties:
• Define, implement, and manage service requirements in partnership with cross-functional teams.
• Manage exceptions and escalations to service delivery by developing potential solutions and building cross-functional consensus.
• Become the expert for assigned services; understand, represent, and communicate ICANN’s position on an issue to both internal and external audiences with assistance from senior staff or supervisor.
• Understand complex issues and compose concise written materials to inform and/or influence internal or external audiences.
• Analyze data to identify and implement improvements to existing services.
• Serve as a liaison for the registry operator and registrar community in the development and implementation of policies or procedures.
• Partner with the operations team to ensure the design and delivery of the service meet the intent of the service definition.
• Participate and lead cross-functional project teams to drive change.
• Work constructively with other ICANN org departments and the community to implement consensus policy recommendations developed by the community.
• Be an exceptional team player and be comfortable working in a highly diverse, multicultural, and dynamic environment.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs):
• Experience documenting requirements for a product or process.
• Experience in managing projects from concept to implementation.
• Strong oral and written communication skills in the English language with demonstrated ability to effectively inform and influence.
• A creative problem solver with experience negotiating with internal and external partners.
• Experience with analyzing and interpreting policy and contractual provisions.
• Highly organized and detail-oriented with the ability to manage work on concurrent projects.
• Demonstrates a strong work ethic and is committed to seeing tasks through to completion.
• Broad knowledge and experience in public policy research and analysis is a plus.
• Commitment to organizational principles of accountability and transparency.

Education and Experience Requirements:
• Bachelor’s Degree required, Master’s degree preferred in International Relations, Public Policy, or a related field.

Experience
• Minimum of 6 years of experience in a related industry.
• Experience working in the domain name industry is a plus.
• Experience working with contracts and legal documents or managing vendors is a plus.

Languages
• Fluency, both written and spoken, in English is required..
• ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English

Working Conditions & Physical Requirements:
• International travel may be required to support ICANN related meetings as requested for lengths of 7-10 days for each trip, approximately three times per year, likely on different continents.
• Comfort level with an international work environment that requires availability at times outside normal business hours.

Targeted Base Salary Low:

$80,000

Targeted Base Salary High:

$110,000
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via Salary.com schedule_type: Full-time
Job Summary The Program Analyst will support the implementation of various programs for ICANN's Global Domains and Strategy (GDS) function. This includes the monitoring and coordination of cross departmental tasks as well as the execution of specific tasks to further the goals of the program... This individual will also work under the supervision of the Director, Strategic Initiatives to execute tasks in support of GDS Programs, with a strong focus Job Summary

The Program Analyst will support the implementation of various programs for ICANN's Global Domains and Strategy (GDS) function. This includes the monitoring and coordination of cross departmental tasks as well as the execution of specific tasks to further the goals of the program...

This individual will also work under the supervision of the Director, Strategic Initiatives to execute tasks in support of GDS Programs, with a strong focus on the New gTLD Program Subsequent Procedures and related activities and programs.

The program analyst may lead small or less complex projects from initiation to successful delivery. This includes coordinating efforts of project team members and third-party contractors or consultants to deliver projects according to plan.

This position requires an understanding of project lifecycles and continuous development of subject matter expertise within assigned areas.

This role will have the opportunity to work cross-functionally to execute various activities including data collection and analysis of assigned topics to propose potential solutions or possible approaches.

Key Responsibilities & Duties:
• Supports programs or projects of diverse scope for ICANN's Global Domains & Strategy function.
• Support Director, Strategic Initiatives in strategic decision-making for new projects and initiatives
• Support Director, Strategic Initiatives in analysis and development of detailed implementation plans for policy recommendations and advice
• Complete tasks for implementation of programs or projects requiring collection, analysis, and synthesis of multiple sources of information.
• Provide focused project support, including tracking and coordinating project teamwork and schedules, including use of organizational management software tools, and collaboration with internal and external stakeholders on status updates, problem-solving and issue resolution.
• Complete project deliverables on time in adherence to project schedule and management direction, prioritizing and escalating issues to the project manager or supervisor in a timely manner.
• Assist in coordinating major project elements including but not limited to: issue identification and resolution; establishing rationale for decisions; feasibility and advisability analysis; implementation activities; gathering status and adjusting project schedules as necessary; preparing reports and tracking key performance indicators (KPIs).
• Design and prepare formal reports and publications to inform senior management and external stakeholders of status and assume responsibility for quality and timing of delivery of reports.
• Assist Director, Strategic Initiatives in management of vendors to ensure that project deliverables meet quality and timeliness expectations.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs):
• Excellent communication and time management skills are essential.
• Detail-oriented and organized with the ability to multitask.
• Strong sense of ownership and drive to complete tasks.
• Ability to meet tight deadlines in a fast-paced environment.
• Self-motivated team player with strong ability to interact with others. Ability to work independently (self-motivated).
• Proficiency in Microsoft Word, PowerPoint, Excel, and Google Suite.
• Demonstrated ability to quickly adapt to new processes, procedures, or situations.
• Ability to proactively identify problems, propose solutions, or escalate issues as appropriate.
• Ability to grasp broader implications of complex issues (such as policy, operational, financial).
• Ability to summarize complex issues and provide meaningful analysis.
• Ability to perform complex analyses of nuanced problems and create concrete recommendations and action plans.
• Work productively and effectively with diverse, multi-lingual cross functional staff distributed globally.
• Knowledge of a project management methodology or related development process.
• Ability to acquire new knowledge quickly and comprehensively. Being intellectual curious and adaptable in assuming new responsibilities and handling unfamiliar material.
• Effectively apply project management methodology and execute project plans, revising as appropriate to meet changing needs and requirements.
• Apply critical thinking and good business judgement to assess sources and relevance of information and inputs.
• Digest and summarize large amounts of hard-to-find or unfamiliar information in a short amount of time.
• Fluent written and spoken in English is required; at least one additional language at business competency level is strongly desired.
• Manage and coordinate program and project meetings and activities

Education and Experience Requirements:
• Bachelor’s Degree required; Master's Degree preferred.
• Minimum of 2 years of experience in a business or nonprofit environment, or equivalent combination of education and experience.
• Experience in any of the following areas preferred: Domain Name Industry, Technical Writing, Research, Data Analysis, Operations, Project Management, Product Management, Implementation Management, Finance, Vendor Management, and Legal.

Working Conditions & Physical Requirements:
• Work is performed in a normal office environment with limited privacy and some exposure to background noise.
• While performing the duties of this job, the employee is frequently required to stand and walk.
• The employee regularly is required to sit.
• The employee is frequently required to talk or hear; use hands to finger, handle or feel; and to reach with hands and arms.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• The employee may occasionally lift and/or move up to 25 pounds.
• Work location can be one of our ICANN offices, including Los Angeles, Brussels, D.C., and Istanbul - with the possibility of offsite meetings or travel as relevant to job responsibilities
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via Salary.com posted_at: 9 days agoschedule_type: Full-time
Job Summary Performs project management duties and carries out responsibilities in the following areas (including, but not limited to): developing, analyzing, and managing project plans from ideation to close, managing scope, schedules, and resources for multiple large and complex projects... Key Responsibilities & Duties: • Responsible for coordinating all activities through the project lifecycle and identifying appropriate resources needed. • Job Summary

Performs project management duties and carries out responsibilities in the following areas (including, but not limited to): developing, analyzing, and managing project plans from ideation to close, managing scope, schedules, and resources for multiple large and complex projects...

Key Responsibilities & Duties:
• Responsible for coordinating all activities through the project lifecycle and identifying appropriate resources needed.
• Responsible for creating project management artifacts for each project (project charter, business case, requirements, etc.)
• Develop and manage schedules to ensure timely completion of projects.
• Develop project timeline, including milestones with a clear deliverable(s) at each stage.
• Track progress, monitor, and communicate project status regularly.
• Identify and resolve issues hindering progress and completion of projects.
• Utilize and train the project team on relevant project management software/tools used to manage and track the progress of projects.
• Provide planning and resource allocation services that support the project schedule.
• Track status of the project to include schedule, risks, issues, action items and trade-offs, and reports on status to the project team and senior management.
• Support the preparation of progress reports, standardized reporting procedures, and the monitoring of overall project performance.
• Ensure application of ICANN's project management framework for the function's projects.
• Recommend changes to the product lifecycle when circumstances dictate.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities (KSAs):
• Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
• Effectively applies project management methodology and enforces project standards.
• Facilitates project meetings effectively.
• Resolves and/or escalates issues in a timely fashion.
• Identifies opportunities for improvement and makes constructive suggestions for change.
• Excellent communication and time management skills are essential.
• Ability to manage vendors.
• Ability to work independently (self-motivated).
• Detail-oriented and organized with the ability to multitask.
• Ability to work with highly diverse workforce.
• General Knowledge Of: Content and document management; business process modelling.
• Experience In: Google suite, Office suite, Jira, and Project Planning tools.

Education and Experience Requirements:
• PMI certification preferred.
• Bachelor degree in related field required.
• Minimum 8 years related project planning and cross-functional management experience.
• Proficiency using Excel, Word, PowerPoint, and Adobe Professional.
• Must have excellent communication skills including fluency in English, both written and spoken.
• ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English.

Working Conditions & Physical Requirements:
• Work is performed in a normal office environment with limited privacy and some exposure to background noise.
• While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• The employee may occasionally lift and/or move up to 25 pounds.

Targeted Base Salary Low:

Targeted Base Salary High:

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