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informaconnect
Informa Connect is a professional networking and educational platform that connects professionals, industries, and communities worldwide. The website serves as a hub for professionals seeking to expand their knowledge, network, and discover new opportunities. Informa Connect offers a diverse range of industry-specific events, conferences, training programs, and webinars to facilitate learning and networking among professionals. With a focus on industries such as finance, healthcare, technology, energy, and more, the platform aims to foster collaboration, knowledge sharing, and business growth. Informa Connect provides a comprehensive and dynamic online experience for professionals to engage with peers, gain insights from industry leaders, and stay updated on the latest trends and developments in their respective fields.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#18,111 Site Rank
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Site age5 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#18,111
#18,111
Site age
5 yrs
5 yrs
Location
United States
United States
Popular Questions for informaconnect
Newest job postings for informaconnect
via Girlboss Jobs
schedule_type: Full-time
This employee must have a “can-do” attitude and an open-minded approach to projects and ideas. Will play a large role in the Event Operations team, as well as within the commercial families.
Goal of the position is to support the execution of operational delivery around assigned events. You will be part of the operations team with a group committed to help you succeed...
Deliverables:
• Managing all operational aspects as a lead on smaller
This employee must have a “can-do” attitude and an open-minded approach to projects and ideas. Will play a large role in the Event Operations team, as well as within the commercial families.
Goal of the position is to support the execution of operational delivery around assigned events. You will be part of the operations team with a group committed to help you succeed...
Deliverables:
• Managing all operational aspects as a lead on smaller events usually acting as the single operational point of contact
• Information Classification: General
• Working as part of an Operational team on large events ensuring the execution of designated areas as well as helping to train and develop more junior staff as needed
• Lead, manage, deliver, and own your event including working with show team, venues and suppliers
• Communicate the detailed delivery plan with clear accountability pre-event to ensure exceptional delivery onsite
• Organize post-event debriefs, to continuously improve the events, and cascade to the vendors and suppliers
• The ability to manage total show operational budgets as well as manage to individual line items assigned to
• Proficient in providing accurate production cost estimates to internal teams
• Manage production work for the areas of responsibility assigned to you on your shows that you are not the lead on
• Responsible for coordinating logistics for designated show areas with vendors and other internal teams
• Work in tandem with assigned operational show lead and additional operations staff to carry out all operational functions on assigned events
• Manage multiple projects at once and deal with unexpected situation on show site.
• Maintain and develop strong working relationships and communication process with show teams, vendors, venues, etc
• Negotiate with general contractors and other vendors
• Ability to evaluate big picture supported recommendations to leadership team
The pay range for this position is $68,000 - $80,000 depending on experience.
Qualifications
• 3+ years in a relevant tradeshow operations execution
• An established track record of delivering operational success in the B2B or B2C space.
• Working closely with event teams: event director, marketing, sales, and finance departments.
• A college degree or equivalent experience
• Proficiency in Microsoft Word & Excel
• Ability to work in a vendor management web-based system
• Ability to work outside of traditional workday hours when needed
• Travel is required
Skills Required:
• High attention to detail
• Strong organizational skills
• Strong oral and written communication skills
• The ability to work well with people in a service-oriented fashion
• Ability to travel and attend multiple trade shows, conferences, and site visits
• Multitasking skills with the ability to organize and coordinate several projects simultaneously
• Ambitious, energetic, positive and inquisitive constantly looking for the upside and ways of making things better
• Proactively manage all aspects of the event, someone who takes time to listen to our customers (internal/external) always looking to exceed expectations and assist with solutions
Additional Information
We offer:
• Competitive Compensation Package
• Access to LinkedIn Learning and other development/training opportunities
• Health and Wellness Benefits (medical, dental, eye)
• 401K and Matching
• Employee Stock Purchase Program
• Generous PTO policy
• Work-life balance
• Additional discounts through various partnerships
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law Show more details...
Goal of the position is to support the execution of operational delivery around assigned events. You will be part of the operations team with a group committed to help you succeed...
Deliverables:
• Managing all operational aspects as a lead on smaller events usually acting as the single operational point of contact
• Information Classification: General
• Working as part of an Operational team on large events ensuring the execution of designated areas as well as helping to train and develop more junior staff as needed
• Lead, manage, deliver, and own your event including working with show team, venues and suppliers
• Communicate the detailed delivery plan with clear accountability pre-event to ensure exceptional delivery onsite
• Organize post-event debriefs, to continuously improve the events, and cascade to the vendors and suppliers
• The ability to manage total show operational budgets as well as manage to individual line items assigned to
• Proficient in providing accurate production cost estimates to internal teams
• Manage production work for the areas of responsibility assigned to you on your shows that you are not the lead on
• Responsible for coordinating logistics for designated show areas with vendors and other internal teams
• Work in tandem with assigned operational show lead and additional operations staff to carry out all operational functions on assigned events
• Manage multiple projects at once and deal with unexpected situation on show site.
• Maintain and develop strong working relationships and communication process with show teams, vendors, venues, etc
• Negotiate with general contractors and other vendors
• Ability to evaluate big picture supported recommendations to leadership team
The pay range for this position is $68,000 - $80,000 depending on experience.
Qualifications
• 3+ years in a relevant tradeshow operations execution
• An established track record of delivering operational success in the B2B or B2C space.
• Working closely with event teams: event director, marketing, sales, and finance departments.
• A college degree or equivalent experience
• Proficiency in Microsoft Word & Excel
• Ability to work in a vendor management web-based system
• Ability to work outside of traditional workday hours when needed
• Travel is required
Skills Required:
• High attention to detail
• Strong organizational skills
• Strong oral and written communication skills
• The ability to work well with people in a service-oriented fashion
• Ability to travel and attend multiple trade shows, conferences, and site visits
• Multitasking skills with the ability to organize and coordinate several projects simultaneously
• Ambitious, energetic, positive and inquisitive constantly looking for the upside and ways of making things better
• Proactively manage all aspects of the event, someone who takes time to listen to our customers (internal/external) always looking to exceed expectations and assist with solutions
Additional Information
We offer:
• Competitive Compensation Package
• Access to LinkedIn Learning and other development/training opportunities
• Health and Wellness Benefits (medical, dental, eye)
• 401K and Matching
• Employee Stock Purchase Program
• Generous PTO policy
• Work-life balance
• Additional discounts through various partnerships
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law Show more details...
via ZipRecruiter
posted_at: 6 days agoschedule_type: Full-time
Company Description
Company Overview...
Informa is a leading international events, intelligence, and scholarly research group.
We are the specialist's specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.
Informa is listed on London Stock
Company Description
Company Overview...
Informa is a leading international events, intelligence, and scholarly research group.
We are the specialist's specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 10,000 colleagues working in more than 30 countries.
Informa's divisions include:
Informa Connect, a specialist in content-driven events and digital communities that allow professionals to meet, connect, learn, and share knowledge.
Informa Intelligence, providing digital intelligence and data-based products, consultancy and research services that help businesses in specialist markets make better informed decisions, spot opportunities, and gain competitive edge.
Informa Markets, creating platforms for international markets to trade, innovate and grow. Through over 500 leading brands, our exhibitions, specialist digital content and data solutions allow customers operating in specialist markets to meet and trade, and for their businesses and markets to thrive.
Informa Tech, a division bringing specialism in technology. They aim to inspire the global technology community to design, build and run a better digital world through research, media, training, and events that inform, educate, and connect businesses and professionals working in technology.
Taylor & Francis, specialist in scholarly research and in helping academic and research communities make new breakthroughs. They commission, curate, produce and publish scholarly research and reference-led content in specialist subject areas, helping to advance research and enabling knowledge to be discovered and shared.
Global Support is Informa's sixth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.
Group Technology Overview
Group Technology (GT) is a central technology function sitting within Informa's Global Support division. It manages, supports and delivers technology services for all Informa divisions. Responsibilities include Architecture, Product Platform Delivery, Programme and project delivery, Infrastructure, Application support and development, Security Operations and Service Management.
Under a new Group Technology leadership team, we are looking to improve maturity across all technical capabilities to help grow and thrive into the future. At the heart of that goal is the need to embark on a transformational journey to deliver a step change across our systems, culture and ways of working to support the strategic aspirations of the Group - as we pivot from being a predominantly face to face business and leverage the strength of our brands in an omnichannel and digital environment.
As such, Group Technology is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable and secure services that support Informa's digital agenda and diverse customer landscape.
Job Description
Key responsibilities:
The Oracle EBS Specialist is responsible for oversight of global support for the Informa Oracle EBS system. A major aspect of the role will be engaging with business stakeholders in driving improvements and enhancements.
The Key responsibilities of the role:
• Business partnering with stakeholders especially but not exclusively to the America's region delivering process improvements and enhancements
• Understand the Accounting technical requirement and translate that into a functional or technical solution to meet the requirements
• Identifying process improvements in within the Oracle Platforms environments
• Be the Subject Matter Expert for Projects impacting Oracle EBS and/or processes.
• Manage small projects/ enhancements
• Involvement in providing support in the ERP arena relating to mergers and acquisition activities
• Design, document and/or build solutions to meet the needs of the business.
• Working with the outsourced service provider to enhance the Informa processes. The outsourced company manage all EBS incidents and BAU requests.
• Identifying & gathering change requirements and contributing to overall Oracle system change management processes.
• Engaging with Stakeholders to manage the team relationships with the business and report back on Team performance
• Provide guidance to Informa governance boards to drive the roadmap in support of approved projects.
• Guide Business users on development and "best practice" options.
• Research system improvements and implement if approved
• Answering ad-hoc user queries
Qualifications
• Strong knowledge of Oracle E-Business Suite R12 Finance modules including Accounts Receivable
• Full-cycle project management experience desirable
• Excellent interpersonal, communication, analytical, documentation, and problem-solving skills
• Finance experience with a demonstrable technical focus.
• Detail & service-oriented self-starter able to effectively prioritize assignments and meet deadlines.
• Willing to work to policies and procedures.
• Ability to adapt, learn and evolve in a dynamic team environment.
• Ability to work under pressure and deliver results within strict timetables.
Qualifications
• Experience working in a Finance or IT Finance Support / Implementation role
• 4+ years hands-on experience with Oracle E-Business Suite R12
• An accounting qualification is desirable
Additional Information
Why work for Informa?
• We adopt a Balanced Working policy that supports colleagues in taking a task-based approach to their working location - allowing time at home for focused work, individual tasks and virtual meetings. We also value team connection and collaboration highly, so encourage visits to the office to meet in-person, to collaborate, for coaching/learning and work as teams.
• We embrace and respect individuality, difference and diversity. We know our personal limitations and, whilst we celebrate personal learning and growth, we also look to others to complement our thinking. As such, we believe in the strength of teams and in enabling every team member to contribute. We like people to speak up, take responsibility for their actions and 'muck in' to support their colleagues.
• Learning and Development plan to assist with your career development
• 25 days annual leave plus bank holidays, 4 days for volunteering and a day off for your Birthday
• Central office in Blackfriars and Victoria, close to mainline and Underground stations, an onsite gym and restaurant, and a variety of amenities nearby
• Opportunity to work with market-leading products across the Lloyd's List group of services
• Other flexible benefits include Healthcare, Cycle to Work scheme and Season Ticket Loans
• 5% Pension match and Life assurance
• Share-Match options - become a shareholder
• Regular Social Events and Networking opportunities across Informa
• If you want to be part of a team driving tangible change in a dynamic organisation that doesn't stand still, this could be the team - and the company to join Show more details...
Company Overview...
Informa is a leading international events, intelligence, and scholarly research group.
We are the specialist's specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 10,000 colleagues working in more than 30 countries.
Informa's divisions include:
Informa Connect, a specialist in content-driven events and digital communities that allow professionals to meet, connect, learn, and share knowledge.
Informa Intelligence, providing digital intelligence and data-based products, consultancy and research services that help businesses in specialist markets make better informed decisions, spot opportunities, and gain competitive edge.
Informa Markets, creating platforms for international markets to trade, innovate and grow. Through over 500 leading brands, our exhibitions, specialist digital content and data solutions allow customers operating in specialist markets to meet and trade, and for their businesses and markets to thrive.
Informa Tech, a division bringing specialism in technology. They aim to inspire the global technology community to design, build and run a better digital world through research, media, training, and events that inform, educate, and connect businesses and professionals working in technology.
Taylor & Francis, specialist in scholarly research and in helping academic and research communities make new breakthroughs. They commission, curate, produce and publish scholarly research and reference-led content in specialist subject areas, helping to advance research and enabling knowledge to be discovered and shared.
Global Support is Informa's sixth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.
Group Technology Overview
Group Technology (GT) is a central technology function sitting within Informa's Global Support division. It manages, supports and delivers technology services for all Informa divisions. Responsibilities include Architecture, Product Platform Delivery, Programme and project delivery, Infrastructure, Application support and development, Security Operations and Service Management.
Under a new Group Technology leadership team, we are looking to improve maturity across all technical capabilities to help grow and thrive into the future. At the heart of that goal is the need to embark on a transformational journey to deliver a step change across our systems, culture and ways of working to support the strategic aspirations of the Group - as we pivot from being a predominantly face to face business and leverage the strength of our brands in an omnichannel and digital environment.
As such, Group Technology is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable and secure services that support Informa's digital agenda and diverse customer landscape.
Job Description
Key responsibilities:
The Oracle EBS Specialist is responsible for oversight of global support for the Informa Oracle EBS system. A major aspect of the role will be engaging with business stakeholders in driving improvements and enhancements.
The Key responsibilities of the role:
• Business partnering with stakeholders especially but not exclusively to the America's region delivering process improvements and enhancements
• Understand the Accounting technical requirement and translate that into a functional or technical solution to meet the requirements
• Identifying process improvements in within the Oracle Platforms environments
• Be the Subject Matter Expert for Projects impacting Oracle EBS and/or processes.
• Manage small projects/ enhancements
• Involvement in providing support in the ERP arena relating to mergers and acquisition activities
• Design, document and/or build solutions to meet the needs of the business.
• Working with the outsourced service provider to enhance the Informa processes. The outsourced company manage all EBS incidents and BAU requests.
• Identifying & gathering change requirements and contributing to overall Oracle system change management processes.
• Engaging with Stakeholders to manage the team relationships with the business and report back on Team performance
• Provide guidance to Informa governance boards to drive the roadmap in support of approved projects.
• Guide Business users on development and "best practice" options.
• Research system improvements and implement if approved
• Answering ad-hoc user queries
Qualifications
• Strong knowledge of Oracle E-Business Suite R12 Finance modules including Accounts Receivable
• Full-cycle project management experience desirable
• Excellent interpersonal, communication, analytical, documentation, and problem-solving skills
• Finance experience with a demonstrable technical focus.
• Detail & service-oriented self-starter able to effectively prioritize assignments and meet deadlines.
• Willing to work to policies and procedures.
• Ability to adapt, learn and evolve in a dynamic team environment.
• Ability to work under pressure and deliver results within strict timetables.
Qualifications
• Experience working in a Finance or IT Finance Support / Implementation role
• 4+ years hands-on experience with Oracle E-Business Suite R12
• An accounting qualification is desirable
Additional Information
Why work for Informa?
• We adopt a Balanced Working policy that supports colleagues in taking a task-based approach to their working location - allowing time at home for focused work, individual tasks and virtual meetings. We also value team connection and collaboration highly, so encourage visits to the office to meet in-person, to collaborate, for coaching/learning and work as teams.
• We embrace and respect individuality, difference and diversity. We know our personal limitations and, whilst we celebrate personal learning and growth, we also look to others to complement our thinking. As such, we believe in the strength of teams and in enabling every team member to contribute. We like people to speak up, take responsibility for their actions and 'muck in' to support their colleagues.
• Learning and Development plan to assist with your career development
• 25 days annual leave plus bank holidays, 4 days for volunteering and a day off for your Birthday
• Central office in Blackfriars and Victoria, close to mainline and Underground stations, an onsite gym and restaurant, and a variety of amenities nearby
• Opportunity to work with market-leading products across the Lloyd's List group of services
• Other flexible benefits include Healthcare, Cycle to Work scheme and Season Ticket Loans
• 5% Pension match and Life assurance
• Share-Match options - become a shareholder
• Regular Social Events and Networking opportunities across Informa
• If you want to be part of a team driving tangible change in a dynamic organisation that doesn't stand still, this could be the team - and the company to join Show more details...
via SmartRecruiters Job Search
posted_at: 7 days agoschedule_type: Full-time
Company Description
In a world where the number of information sources is proliferating, businesses and professionals come to Informa Connect for highly relevant and high-quality content, knowledge and connections that give them commercial edge...
Informa Connect is one of Informa's B2B Markets & Digital Services businesses. We deliver specialist digital content and creates exciting content-led live events and on-demand experiences for professionals
Company Description
In a world where the number of information sources is proliferating, businesses and professionals come to Informa Connect for highly relevant and high-quality content, knowledge and connections that give them commercial edge...
Informa Connect is one of Informa's B2B Markets & Digital Services businesses. We deliver specialist digital content and creates exciting content-led live events and on-demand experiences for professionals in Finance, Biotech & Pharma, and a number of other specialist markets.
Our in-person, live and online platforms enable businesses and professionals to meet, network, discuss and learn, and provide sponsors and marketers with digital services and connections that help them reach the right audiences year-round.
Specialist, relevant and high-quality content lies at the heart of Informa Connect. We focus on delivering unique and relevant content for our communities and audiences, in close collaboration with industry leaders.
Our teams are often experts in their specialist market and are continuously investing and innovating to make sure our platforms and live events deliver effective, valuable and inspiring experiences for businesses and professionals.
Job Description
Registration Manager – Informa Connect North America
The Registration Manager will be responsible for supporting internal stakeholders with optimizing the use of the third-party registration systems. The role will involve being the key point of contact to set up and maintain registration for a portfolio of 10 events, including managing customer inquiries and training new users.
For all events, the registration manager will support the end-to-end delivery of registration which will require travel to events approximately 20% of the time.
Responsibilities:
User Training & Team Management - (20%)
• Communicate up to date information on product developments and news to all end users and stake holders
• Ensure all the best practices are well documented and rolled out across all events
• Train temporary and contracted staff and new hires on the registration system and process
• Day-to-day management of a registration coordinator, overseeing tasks and performance
Event Management - (50%)
• Work closely with stakeholders to understand the scope and requirements of the events
• Manage registration setup process including creation of set up document, updating confirmation and visa letters and other templates
• Work closely with operations team to create onsite flow, signage and electrical and internet needs
• Work closely with marketing teams to ensure website reflects accurate information
• Manage Contact Center, including timely responses to email, phone and Click to Chat messages
• Process individual and group registrations and follow up for payment
• Create group registration form for each event
• Update and process changes such as cancelations, substitutions and updates to registrations
• Manage badge creative and Badge Rules documentation
• Maintain the registration event schedule and ensure all events follow recommended timelines
• Work with registration vendor to order equipment (printers, badge stock, lanyards, etc.) for each event
• Manage budget updates for registration for each event
• Feedback commonly reoccurring issues to the vendor
• Attend weekly meetings as required
Onsite and Travel - (20%)
• Manage registration onsite for all large-scale events, perfecting the user journey by ensuring platforms run smoothly
• Manage temp staffing requests and lead onsite training of staff
Data and Analytics (10%)
• Provide weekly pacing reports for each event
• Improve data flows in and out of our onsite technology
• Improve the insight we get from our onsite technology
Qualifications
• 2-3 years of experience in registration management within trade shows and/or conferences
• Strong customer service experience
• Ability to learn and utilize multiple systems
• Advanced organizational skills with the ability to handle multiple assignments
• Demonstrable ability to communicate with colleagues of varying levels of experience, whether in person, written, via telephone or in video conference
• Excellent written and spoken English
• Well-versed in the use of EXCEL
• Fast learner with an ability to pass on knowledge to colleagues in a friendly and accessible way
• Positive can-do attitude. You relish a challenge and are confident finding solutions to problems
• Adaptable to change and a fast-paced environment
• Ambitious, influential and pay close attention to detail
Additional Information
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
• Learning and development plan to assist with your career development
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a job here Show more details...
In a world where the number of information sources is proliferating, businesses and professionals come to Informa Connect for highly relevant and high-quality content, knowledge and connections that give them commercial edge...
Informa Connect is one of Informa's B2B Markets & Digital Services businesses. We deliver specialist digital content and creates exciting content-led live events and on-demand experiences for professionals in Finance, Biotech & Pharma, and a number of other specialist markets.
Our in-person, live and online platforms enable businesses and professionals to meet, network, discuss and learn, and provide sponsors and marketers with digital services and connections that help them reach the right audiences year-round.
Specialist, relevant and high-quality content lies at the heart of Informa Connect. We focus on delivering unique and relevant content for our communities and audiences, in close collaboration with industry leaders.
Our teams are often experts in their specialist market and are continuously investing and innovating to make sure our platforms and live events deliver effective, valuable and inspiring experiences for businesses and professionals.
Job Description
Registration Manager – Informa Connect North America
The Registration Manager will be responsible for supporting internal stakeholders with optimizing the use of the third-party registration systems. The role will involve being the key point of contact to set up and maintain registration for a portfolio of 10 events, including managing customer inquiries and training new users.
For all events, the registration manager will support the end-to-end delivery of registration which will require travel to events approximately 20% of the time.
Responsibilities:
User Training & Team Management - (20%)
• Communicate up to date information on product developments and news to all end users and stake holders
• Ensure all the best practices are well documented and rolled out across all events
• Train temporary and contracted staff and new hires on the registration system and process
• Day-to-day management of a registration coordinator, overseeing tasks and performance
Event Management - (50%)
• Work closely with stakeholders to understand the scope and requirements of the events
• Manage registration setup process including creation of set up document, updating confirmation and visa letters and other templates
• Work closely with operations team to create onsite flow, signage and electrical and internet needs
• Work closely with marketing teams to ensure website reflects accurate information
• Manage Contact Center, including timely responses to email, phone and Click to Chat messages
• Process individual and group registrations and follow up for payment
• Create group registration form for each event
• Update and process changes such as cancelations, substitutions and updates to registrations
• Manage badge creative and Badge Rules documentation
• Maintain the registration event schedule and ensure all events follow recommended timelines
• Work with registration vendor to order equipment (printers, badge stock, lanyards, etc.) for each event
• Manage budget updates for registration for each event
• Feedback commonly reoccurring issues to the vendor
• Attend weekly meetings as required
Onsite and Travel - (20%)
• Manage registration onsite for all large-scale events, perfecting the user journey by ensuring platforms run smoothly
• Manage temp staffing requests and lead onsite training of staff
Data and Analytics (10%)
• Provide weekly pacing reports for each event
• Improve data flows in and out of our onsite technology
• Improve the insight we get from our onsite technology
Qualifications
• 2-3 years of experience in registration management within trade shows and/or conferences
• Strong customer service experience
• Ability to learn and utilize multiple systems
• Advanced organizational skills with the ability to handle multiple assignments
• Demonstrable ability to communicate with colleagues of varying levels of experience, whether in person, written, via telephone or in video conference
• Excellent written and spoken English
• Well-versed in the use of EXCEL
• Fast learner with an ability to pass on knowledge to colleagues in a friendly and accessible way
• Positive can-do attitude. You relish a challenge and are confident finding solutions to problems
• Adaptable to change and a fast-paced environment
• Ambitious, influential and pay close attention to detail
Additional Information
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
• Learning and development plan to assist with your career development
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a job here Show more details...
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