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Most recent job postings at informatech
via Glassdoor
posted_at: 10 days agoschedule_type: Full-timesalary: 70K–80K a year
Company Description
Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide...
Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media. A vibrant community of over
Company Description
Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide...
Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media. A vibrant community of over 1,000 colleagues across 19 locations, we’re dedicated to inspiring the tech community to design better, to build better.
Which is why we champion you, the individual, to make an impact through change and innovation. Life at Informa means more freedom and fewer barriers. Our entrepreneurial spirit runs deep, encouraging our team to stick their hands up to spark innovation or get stuck in to deliver amazing results. It’s time to feel the impact of your work and enjoy making a difference. Are you ready to start your future, today?
Industry Dive is a leading business journalism company. Nearly 13 million decision-makers across 20+ competitive industries rely on its exclusive insight and analysis delivered through 26 publications. Industry Dive was founded in 2012 to provide business leaders with the information they need to move industries forward. Our team of reporters, editors, designers, and marketers delivers insights and programs that spark innovation, fuel growth and shape agendas in every industry we cover.
Job Description
Retail Dive seeks an experienced reporter to provide timely, insightful coverage of the retail industry and direct to consumer brands. This includes both quick turnaround news coverage and more in-depth enterprise features. The reporter will also work with the Retail Dive team to conceive and execute bigger editorial projects.
Retail Dive is an award-winning publication covering the evolving world of physical retail and e-commerce.
Successful candidates will monitor their beat, pitch stories, cultivate industry relationships and chase down scoops. This position will report directly to Retail Dive’s lead editor.
What you’ll do:
The retail reporter will regularly write stories that lead our coverage of the retail industry, from breaking news briefs to in-depth enterprise stories and long features about the trends impacting retailers. You will monitor your beat, pitch stories, cultivate relationships with stakeholders and hunt down scoops. The retail reporter will help identify key industry storylines the publication can own and pitch and execute on industry leading stories. This position reports to the Retail Dive Lead Editor.
Qualifications
• A proven track record of strong reporting and writing skills
• Ability to interpret and analyze business concepts, industry trends, and major news stories and to connect the dots to highlight larger trends
• Ability to build relationships with important sources and report on complex subjects
• Experience interpreting and analyzing business news, trends and concepts
• Deadline-oriented time management skills; ability to turn around stories on tight deadlines
• Ability to thrive in a fast-paced news environment and deadline-oriented time management skills
• Bachelor's degree or better in journalism, English or similar field
• 3+ years experience in business reporting, preferably with a focus on either financial reporting and/or the retail industry
Additional Information
The salary range for the role is $70,000.00 - $80,000.00 depending on experience.
This posting will automatically expire on January 5th 2023.
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
• Learning and development plan to assist with your career development
• Unlimited PTO, 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a job here Show more details...
Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide...
Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media. A vibrant community of over 1,000 colleagues across 19 locations, we’re dedicated to inspiring the tech community to design better, to build better.
Which is why we champion you, the individual, to make an impact through change and innovation. Life at Informa means more freedom and fewer barriers. Our entrepreneurial spirit runs deep, encouraging our team to stick their hands up to spark innovation or get stuck in to deliver amazing results. It’s time to feel the impact of your work and enjoy making a difference. Are you ready to start your future, today?
Industry Dive is a leading business journalism company. Nearly 13 million decision-makers across 20+ competitive industries rely on its exclusive insight and analysis delivered through 26 publications. Industry Dive was founded in 2012 to provide business leaders with the information they need to move industries forward. Our team of reporters, editors, designers, and marketers delivers insights and programs that spark innovation, fuel growth and shape agendas in every industry we cover.
Job Description
Retail Dive seeks an experienced reporter to provide timely, insightful coverage of the retail industry and direct to consumer brands. This includes both quick turnaround news coverage and more in-depth enterprise features. The reporter will also work with the Retail Dive team to conceive and execute bigger editorial projects.
Retail Dive is an award-winning publication covering the evolving world of physical retail and e-commerce.
Successful candidates will monitor their beat, pitch stories, cultivate industry relationships and chase down scoops. This position will report directly to Retail Dive’s lead editor.
What you’ll do:
The retail reporter will regularly write stories that lead our coverage of the retail industry, from breaking news briefs to in-depth enterprise stories and long features about the trends impacting retailers. You will monitor your beat, pitch stories, cultivate relationships with stakeholders and hunt down scoops. The retail reporter will help identify key industry storylines the publication can own and pitch and execute on industry leading stories. This position reports to the Retail Dive Lead Editor.
Qualifications
• A proven track record of strong reporting and writing skills
• Ability to interpret and analyze business concepts, industry trends, and major news stories and to connect the dots to highlight larger trends
• Ability to build relationships with important sources and report on complex subjects
• Experience interpreting and analyzing business news, trends and concepts
• Deadline-oriented time management skills; ability to turn around stories on tight deadlines
• Ability to thrive in a fast-paced news environment and deadline-oriented time management skills
• Bachelor's degree or better in journalism, English or similar field
• 3+ years experience in business reporting, preferably with a focus on either financial reporting and/or the retail industry
Additional Information
The salary range for the role is $70,000.00 - $80,000.00 depending on experience.
This posting will automatically expire on January 5th 2023.
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
• Learning and development plan to assist with your career development
• Unlimited PTO, 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a job here Show more details...
via LinkedIn
posted_at: 10 days agoschedule_type: Full-timework_from_home: 1
At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.
Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training... events, and media.
We sit at the heart of the tech community
At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.
Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training... events, and media.
We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.
Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.
Job Description
What we’re looking for:
Informa Engage is seeking a full-time Intake & Quality Assurance Coordinator for its Operations Team. Reporting to the Sr. Manager of Data Integrity, the Intake & Quality Assurance Coordinator will be a critical link between Informa Engage and the various Informa Business Units. This will be a highly visible role and a key contact to internal stakeholders, who will manage data quality assurance for incoming business, ensuring requirements for reporting and delivery are met. Additionally, the candidate will participate in cross-team collaboration for the creation, improvement, and maintenance of data intake procedures, as well as the creation of KPI reporting utilizing the data collected.
Principal duties and responsibilities:
• Receive incoming business orders with a small team via a high-volume centralized email inbox.
• Uphold data accuracy and monitor team performance to ensure quality control.
• Verify business orders meet standard requirements and assign the work to delivery teams.
• Collaborate on developing incremental improvements to intake procedures to maximize efficiency.
• Assist with knowledge gathering to establish integrations with technology, liaising with the Operations’ Data Enablement team, and other teams as necessary.
• Create reports that assist in visualizing key aspects of business intake (strong knowledge of Excel & Pivots, with willingness to learn PowerBI).
• ·Proactively troubleshoot issues and take lead on problem-solving.
• Ad-hoc reporting on an as-needed basis, including cross-training on Operation Team needs.
Qualifications
Position requirements:
• Ability to manage multiple priorities with ease.
• Extremely detail oriented and organized.
• Ability to adjust workflow and project plans to respond to high-volume workflow while still managing deadlines.
• Excellent teamwork and communication .
• Ability to collaborate with multiple teams on common goals.
• Intermediate knowledge of Excel/Pivot tables, Word and PowerPoint .
• Experience (or strong interest in upskilling on) PowerBI.
• Experience with databases a bonus.
• Experience with integrating systems a bonus.
• Minimum BA/BS.
Additional Information
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomesall types of candidates.We are alsoflexiblewithdifferent working patternsandprioritizes promotions internally. Our benefits include:
• Learning and development plan to assist with your career development
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
All your information will be kept confidential according to EEO guidelines Show more details...
Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training... events, and media.
We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.
Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.
Job Description
What we’re looking for:
Informa Engage is seeking a full-time Intake & Quality Assurance Coordinator for its Operations Team. Reporting to the Sr. Manager of Data Integrity, the Intake & Quality Assurance Coordinator will be a critical link between Informa Engage and the various Informa Business Units. This will be a highly visible role and a key contact to internal stakeholders, who will manage data quality assurance for incoming business, ensuring requirements for reporting and delivery are met. Additionally, the candidate will participate in cross-team collaboration for the creation, improvement, and maintenance of data intake procedures, as well as the creation of KPI reporting utilizing the data collected.
Principal duties and responsibilities:
• Receive incoming business orders with a small team via a high-volume centralized email inbox.
• Uphold data accuracy and monitor team performance to ensure quality control.
• Verify business orders meet standard requirements and assign the work to delivery teams.
• Collaborate on developing incremental improvements to intake procedures to maximize efficiency.
• Assist with knowledge gathering to establish integrations with technology, liaising with the Operations’ Data Enablement team, and other teams as necessary.
• Create reports that assist in visualizing key aspects of business intake (strong knowledge of Excel & Pivots, with willingness to learn PowerBI).
• ·Proactively troubleshoot issues and take lead on problem-solving.
• Ad-hoc reporting on an as-needed basis, including cross-training on Operation Team needs.
Qualifications
Position requirements:
• Ability to manage multiple priorities with ease.
• Extremely detail oriented and organized.
• Ability to adjust workflow and project plans to respond to high-volume workflow while still managing deadlines.
• Excellent teamwork and communication .
• Ability to collaborate with multiple teams on common goals.
• Intermediate knowledge of Excel/Pivot tables, Word and PowerPoint .
• Experience (or strong interest in upskilling on) PowerBI.
• Experience with databases a bonus.
• Experience with integrating systems a bonus.
• Minimum BA/BS.
Additional Information
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomesall types of candidates.We are alsoflexiblewithdifferent working patternsandprioritizes promotions internally. Our benefits include:
• Learning and development plan to assist with your career development
• 15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
All your information will be kept confidential according to EEO guidelines Show more details...
via Built In
posted_at: 20 hours agoschedule_type: Contractorwork_from_home: 1
Company Description
Do you want to make an impact...
Informa Tech sits at the heart of a thriving business technology community.
And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that really matter.
At Informa Tech, you'll be joining a vibrant community of over 2000 colleagues across
Company Description
Do you want to make an impact...
Informa Tech sits at the heart of a thriving business technology community.
And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that really matter.
At Informa Tech, you'll be joining a vibrant community of over 2000 colleagues across 19 locations, and a fast-paced international company that’s part of the UK’s FTSE 100 group of leading businesses. Where else can you rub shoulders with big brands and leading experts, in exciting places, alongside some of the most respected colleagues in our markets?
Job Description
We’re now looking for a Product Management Associate to join our Government & Manufacturing (G&M) team.
This role sits in the Government & Manufacturing (G&M) market pillar and will predominantly be focused on G&M’s Omdia research business.
Initially a contract position, this role will have the opportunity to go permanent.
G&M has a diverse portfolio of data and market intelligence products serving the following markets:
• Manufacturing Technology
• Physical Security Technologies
• Public Safety & Critical Communications
• Smart Buildings & Energy Infrastructure
The Product Management Associate will have a diverse set of responsibilities, supporting the G&M product manager and G&M research team across three core domains.
This role will suit a proactive, organised problem-solver with good commercial awareness.
Product Operations (40%)
• Supporting with the creation and collation of sales enablement materials and product marketing collateral, in collaboration with the marketing team
• Collaborating with content operations and publishing teams to ensure all products are live, visible, functioning as required across all platforms.
• Become domain expert for research product publication workflow, troubleshooting any issues identified.
• Help manage ad-hoc and planned Research initiatives, for example by maintaining a project tracker and supporting with execution.
• Significant stakeholder management to ensure alignment on all research initiatives
• Responding to all research enquiries / product enquiries from the sales team and escalating any issues where appropriate
• Collaborating with Omdia Central PM team, ensuring all cross-pillar requests are managed
• Proactively identify issues / problems with existing processes and workflows and recommend solutions
Data Operations and Analysis (30%)
• Working alongside PM and Data Analyst to analyse product usage reports for all Omdia product and share findings with Research leads and PM
• Collate feedback from internal stakeholders on data analysis requirements, collaborating with Data Analyst to ensure dashboard serve internal stakeholders’ requirements
• Support any ad-hoc data collection, data-entry (or similar) tasks
Commercial / Market-Driven Product Management (30%)
• Work alongside analysts and PM to support with data-driven customer discovery and product validation
• Support with competitor analyses across all product groups, providing inputs for product strategy
• Work directly with analysts to support the definition and launch of new products
• Support PM with maintenance and management of Omdia Outcome and Opportunity Roadmaps
• Customer research and product discovery – conducting surveys and research calls to help validate new product ideas
• Support building customer personas, in collaboration with PM and Marketing
• Pricing quotation support, using Tableau dashboard to advise on recommended pricing
• Collaborate with Omdia marketing to ensure product positioning, value proposition (etc) is all correct across product marketing materials.
Qualifications
Experience
• At least 3 years’ experience in a business analyst, product management, commercial operations, marketing or similar role. Preferably within B2B context but not essential.
• Demonstrated experience working with cross-functional teams and stakeholders, managing projects and facilitating collaboration.
Skills & Qualities
• Strong organizational and problem solving skills
• Proactive and self-driven approach to work
• Excellent written and verbal communication skills
• Familiarity with Salesforce (or willingness to learn)
• Proficiency in (or willingness to learn) analytics and visualization tools such as PowerBI and Tableau
• Ability to adapt to a fast-paced environment and manage changing priorities
• Commercial awareness and basic understanding of market dynamics
• Appreciation for – and understanding of – how to use data to make decisions
Additional Information
You can make a real impact at Informa Tech, because what we do matters – and we do it at scale. Informa Tech is a division of Informa, where no two days are the same and you’ll find the freedom, opportunity and support of a fantastic community.
Our benefits include:
• Competitive Leave Policy (Annual Leave, Birthday Leave, Voluntary Leave and many more!)
Employee experience is very important to us. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritise promotions internally.
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law
See how Informa handles your personal data when you apply for a job here Show more details...
Do you want to make an impact...
Informa Tech sits at the heart of a thriving business technology community.
And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that really matter.
At Informa Tech, you'll be joining a vibrant community of over 2000 colleagues across 19 locations, and a fast-paced international company that’s part of the UK’s FTSE 100 group of leading businesses. Where else can you rub shoulders with big brands and leading experts, in exciting places, alongside some of the most respected colleagues in our markets?
Job Description
We’re now looking for a Product Management Associate to join our Government & Manufacturing (G&M) team.
This role sits in the Government & Manufacturing (G&M) market pillar and will predominantly be focused on G&M’s Omdia research business.
Initially a contract position, this role will have the opportunity to go permanent.
G&M has a diverse portfolio of data and market intelligence products serving the following markets:
• Manufacturing Technology
• Physical Security Technologies
• Public Safety & Critical Communications
• Smart Buildings & Energy Infrastructure
The Product Management Associate will have a diverse set of responsibilities, supporting the G&M product manager and G&M research team across three core domains.
This role will suit a proactive, organised problem-solver with good commercial awareness.
Product Operations (40%)
• Supporting with the creation and collation of sales enablement materials and product marketing collateral, in collaboration with the marketing team
• Collaborating with content operations and publishing teams to ensure all products are live, visible, functioning as required across all platforms.
• Become domain expert for research product publication workflow, troubleshooting any issues identified.
• Help manage ad-hoc and planned Research initiatives, for example by maintaining a project tracker and supporting with execution.
• Significant stakeholder management to ensure alignment on all research initiatives
• Responding to all research enquiries / product enquiries from the sales team and escalating any issues where appropriate
• Collaborating with Omdia Central PM team, ensuring all cross-pillar requests are managed
• Proactively identify issues / problems with existing processes and workflows and recommend solutions
Data Operations and Analysis (30%)
• Working alongside PM and Data Analyst to analyse product usage reports for all Omdia product and share findings with Research leads and PM
• Collate feedback from internal stakeholders on data analysis requirements, collaborating with Data Analyst to ensure dashboard serve internal stakeholders’ requirements
• Support any ad-hoc data collection, data-entry (or similar) tasks
Commercial / Market-Driven Product Management (30%)
• Work alongside analysts and PM to support with data-driven customer discovery and product validation
• Support with competitor analyses across all product groups, providing inputs for product strategy
• Work directly with analysts to support the definition and launch of new products
• Support PM with maintenance and management of Omdia Outcome and Opportunity Roadmaps
• Customer research and product discovery – conducting surveys and research calls to help validate new product ideas
• Support building customer personas, in collaboration with PM and Marketing
• Pricing quotation support, using Tableau dashboard to advise on recommended pricing
• Collaborate with Omdia marketing to ensure product positioning, value proposition (etc) is all correct across product marketing materials.
Qualifications
Experience
• At least 3 years’ experience in a business analyst, product management, commercial operations, marketing or similar role. Preferably within B2B context but not essential.
• Demonstrated experience working with cross-functional teams and stakeholders, managing projects and facilitating collaboration.
Skills & Qualities
• Strong organizational and problem solving skills
• Proactive and self-driven approach to work
• Excellent written and verbal communication skills
• Familiarity with Salesforce (or willingness to learn)
• Proficiency in (or willingness to learn) analytics and visualization tools such as PowerBI and Tableau
• Ability to adapt to a fast-paced environment and manage changing priorities
• Commercial awareness and basic understanding of market dynamics
• Appreciation for – and understanding of – how to use data to make decisions
Additional Information
You can make a real impact at Informa Tech, because what we do matters – and we do it at scale. Informa Tech is a division of Informa, where no two days are the same and you’ll find the freedom, opportunity and support of a fantastic community.
Our benefits include:
• Competitive Leave Policy (Annual Leave, Birthday Leave, Voluntary Leave and many more!)
Employee experience is very important to us. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritise promotions internally.
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law
See how Informa handles your personal data when you apply for a job here Show more details...
via NewsletterJobs.io
posted_at: 24 days agoschedule_type: Full-timesalary: 50K–55K a yearwork_from_home: 1
Informais one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide.
Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media... A vibrant community of over 1,000 colleagues across
Informais one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide.
Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media... A vibrant community of over 1,000 colleagues across 19 locations, we’re dedicated to inspiring the tech community to design better, to build better.
Which is why we champion you, the individual, to make an impact through change and innovation. Life at Informa means more freedom and fewer barriers. Our entrepreneurial spirit runs deep, encouraging our team to stick their hands up to spark innovation or get stuck in to deliver amazing results. It’s time to feel the impact of your work and enjoy making a difference. Are you ready to start your future, today?
Job Description
As an Editor for American City & County, you will collaborate with our Senior Director to drive an audience-engaging content strategy. Your primary responsibilities include writing compelling digital content, managing contributors, and participating in events to maximize the reach and impact of our content among local government leaders across the USA.
Key Responsibilities
Strategic Content Development:
• Contribute to the development and implementation of the editorial strategy for American City & County.
• Write compelling and timely digital content focusing on the impact of technology on local government.
Performance Analysis and Optimization:
• Review content performance and assess its value against cost/effort, ensuring alignment with audience needs.
• Identify and address the current and anticipated information needs of our target audience.
Relationship Building:
• Develop and maintain key external relationships within the local government community.
• Coordinate with another editor to manage freelance contributions.
Event Planning and Moderation:
• Work with event content team to suggest content ideas for events.
• Moderate webinars and digital symposiums.
• Coordinate with the marketing team to grow our audience and brand.
Newsletter Creation:
• Create and deliver bi-weekly digital newsletters to the American City & County audience, alongside another editor
Collaboration and Coordination:
• Work closely with other editors and market teams to assess opportunities for co-branded or joint content.
• Support the sales team in identifying and pursuing commercial opportunities.
Social Media and Brand Building:
• Contribute to the social media strategy, with a strong presence on LinkedIn.
• Uphold best practice editorial processes to drive efficiency and effectiveness.
Qualifications
Knowledge and Skills
• Strong market knowledge and ability to connect topics to target audience needs.
• Proficiency in planning and managing content delivery.
• Collaboration skills within a matrix organization structure.
• Experience with sourcing and managing internal and external content creators.
• Strategic editorial planning and execution.
Experience and Qualifications
• Accomplished journalist or content writer with at least 1-2 years of experience in business news and features.
• Demonstrated experience interacting with and managing senior stakeholders.
• Experience in local government and/or technology industries is desirable.
• Strong written and verbal communication skills.
• Knowledge of multimedia editorial practices (video and audio).
• Awareness of social media, SEO, and AI best practices.
• Strong presentation skills and confidence in public speaking.
Additional Information
The salary range for this role is 50k -55k depending on experience.
This role will automatically be unpublished on Mar 7th 2024
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomesall types of candidates.We are alsoflexiblewithdifferent working patternsandprioritizes promotions internally. Our benefits include:
• Learning and development plan to assist with your career development
• 15 days PTO plus 10national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a jobhere Show more details...
Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media... A vibrant community of over 1,000 colleagues across 19 locations, we’re dedicated to inspiring the tech community to design better, to build better.
Which is why we champion you, the individual, to make an impact through change and innovation. Life at Informa means more freedom and fewer barriers. Our entrepreneurial spirit runs deep, encouraging our team to stick their hands up to spark innovation or get stuck in to deliver amazing results. It’s time to feel the impact of your work and enjoy making a difference. Are you ready to start your future, today?
Job Description
As an Editor for American City & County, you will collaborate with our Senior Director to drive an audience-engaging content strategy. Your primary responsibilities include writing compelling digital content, managing contributors, and participating in events to maximize the reach and impact of our content among local government leaders across the USA.
Key Responsibilities
Strategic Content Development:
• Contribute to the development and implementation of the editorial strategy for American City & County.
• Write compelling and timely digital content focusing on the impact of technology on local government.
Performance Analysis and Optimization:
• Review content performance and assess its value against cost/effort, ensuring alignment with audience needs.
• Identify and address the current and anticipated information needs of our target audience.
Relationship Building:
• Develop and maintain key external relationships within the local government community.
• Coordinate with another editor to manage freelance contributions.
Event Planning and Moderation:
• Work with event content team to suggest content ideas for events.
• Moderate webinars and digital symposiums.
• Coordinate with the marketing team to grow our audience and brand.
Newsletter Creation:
• Create and deliver bi-weekly digital newsletters to the American City & County audience, alongside another editor
Collaboration and Coordination:
• Work closely with other editors and market teams to assess opportunities for co-branded or joint content.
• Support the sales team in identifying and pursuing commercial opportunities.
Social Media and Brand Building:
• Contribute to the social media strategy, with a strong presence on LinkedIn.
• Uphold best practice editorial processes to drive efficiency and effectiveness.
Qualifications
Knowledge and Skills
• Strong market knowledge and ability to connect topics to target audience needs.
• Proficiency in planning and managing content delivery.
• Collaboration skills within a matrix organization structure.
• Experience with sourcing and managing internal and external content creators.
• Strategic editorial planning and execution.
Experience and Qualifications
• Accomplished journalist or content writer with at least 1-2 years of experience in business news and features.
• Demonstrated experience interacting with and managing senior stakeholders.
• Experience in local government and/or technology industries is desirable.
• Strong written and verbal communication skills.
• Knowledge of multimedia editorial practices (video and audio).
• Awareness of social media, SEO, and AI best practices.
• Strong presentation skills and confidence in public speaking.
Additional Information
The salary range for this role is 50k -55k depending on experience.
This role will automatically be unpublished on Mar 7th 2024
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomesall types of candidates.We are alsoflexiblewithdifferent working patternsandprioritizes promotions internally. Our benefits include:
• Learning and development plan to assist with your career development
• 15 days PTO plus 10national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a jobhere Show more details...
via Built In
posted_at: 6 days agoschedule_type: Full-timesalary: 70K–85K a yearwork_from_home: 1
Company Description
Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide...
Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media. A vibrant community of over
Company Description
Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide...
Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media. A vibrant community of over 1,000 colleagues across 19 locations, we’re dedicated to inspiring the tech community to design better, to build better.
Which is why we champion you, the individual, to make an impact through change and innovation. Life at Informa means more freedom and fewer barriers. Our entrepreneurial spirit runs deep, encouraging our team to stick their hands up to spark innovation or get stuck in to deliver amazing results. It’s time to feel the impact of your work and enjoy making a difference. Are you ready to start your future, today?
Industry Dive is a leading business journalism company. Nearly 13 million decision-makers across 20+ competitive industries rely on its exclusive insight and analysis delivered through 26 publications. Industry Dive was founded in 2012 to provide business leaders with the information they need to move industries forward. Our team of reporters, editors, designers, and marketers delivers insights and programs that spark innovation, fuel growth and shape agendas in every industry we cover.
Job Description
Payments Dive seeks a sharp, experienced Reporter to provide timely, insightful coverage of the payments industry, including its reach into banking and technology. This will include breaking news coverage, enterprise reporting and in-depth features analyzing the trends and issues important to top executives at major payments players. You’ll produce daily briefs and articles that follow business, financial and regulatory developments, including corporate strategy changes, national and state agency moves, legislative proposals, earnings reports and press releases. You’ll also work with other members of the Payments Dive team to conceive and execute bigger editorial projects.
Successful candidates will be prepared to quickly develop beat knowledge and sources, deliver daily stories, track down scoops and work on longer-term deadlines. Underlying those tactical efforts, the best candidate will show potential for understanding the broader context of the industry and how the current economic conditions affect it. Most importantly, a candidate will understand what makes for fresh, original storylines.
The job will give you an opportunity to build a beat in the burgeoning payments arena, which is part of the broader financial services sphere. You’ll assist in editing stories and the newsletter, attend conferences, meet with sources and collaborate with a team of experienced journalists.
This position reports to the Lead Editor.
What you'll do:
• Play a key role in contributing excellent news stories to the Payments Dive web site and daily newsletter, and work with the rest of the team on assignments and editing in a collaborative fashion.
• Help identify key industry storylines we can own.
• Pitch and execute standout pieces on breaking news in the industry, as you follow timely payments topics and broader trends.
• Track analytics to gauge what stories are resonating with readers.
• Work with the Payments team in a growing newsroom that encourages innovative and creative projects.
Qualifications
• At least 3 years experience in writing and reporting role.
• At least 3 years of hands-on journalism experience
• A track record of strong writing and reporting skills and an ability to thrive in a fast-paced news environment.
• Experience in business, financial services, payments and/or fintech reporting is highly preferred.
• An ability to interpret and analyze business concepts and major news stories, including financial reports, legal documents, SEC filings and government regulations.
• An ability to build relationships with industry, government and other sources and grasp complex subjects related to the payments industry.
• Strong digital news knowledge and aptitude for finding information.
• Deadline-oriented time management skills; an ability to turn around stories on tight deadlines, including breaking news coverage.
• A bachelor’s degree or graduate degree in journalism, English or similar field.
Additional Information
The salary range for the role is $70,000.00 - $85,000.00 USD depending on experience.
This role will automatically expire on 3/25/2024.
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.
Our benefits include:
• Learning and development plan to assist with your career development
• Unlimited PTO, 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a job here Show more details...
Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide...
Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media. A vibrant community of over 1,000 colleagues across 19 locations, we’re dedicated to inspiring the tech community to design better, to build better.
Which is why we champion you, the individual, to make an impact through change and innovation. Life at Informa means more freedom and fewer barriers. Our entrepreneurial spirit runs deep, encouraging our team to stick their hands up to spark innovation or get stuck in to deliver amazing results. It’s time to feel the impact of your work and enjoy making a difference. Are you ready to start your future, today?
Industry Dive is a leading business journalism company. Nearly 13 million decision-makers across 20+ competitive industries rely on its exclusive insight and analysis delivered through 26 publications. Industry Dive was founded in 2012 to provide business leaders with the information they need to move industries forward. Our team of reporters, editors, designers, and marketers delivers insights and programs that spark innovation, fuel growth and shape agendas in every industry we cover.
Job Description
Payments Dive seeks a sharp, experienced Reporter to provide timely, insightful coverage of the payments industry, including its reach into banking and technology. This will include breaking news coverage, enterprise reporting and in-depth features analyzing the trends and issues important to top executives at major payments players. You’ll produce daily briefs and articles that follow business, financial and regulatory developments, including corporate strategy changes, national and state agency moves, legislative proposals, earnings reports and press releases. You’ll also work with other members of the Payments Dive team to conceive and execute bigger editorial projects.
Successful candidates will be prepared to quickly develop beat knowledge and sources, deliver daily stories, track down scoops and work on longer-term deadlines. Underlying those tactical efforts, the best candidate will show potential for understanding the broader context of the industry and how the current economic conditions affect it. Most importantly, a candidate will understand what makes for fresh, original storylines.
The job will give you an opportunity to build a beat in the burgeoning payments arena, which is part of the broader financial services sphere. You’ll assist in editing stories and the newsletter, attend conferences, meet with sources and collaborate with a team of experienced journalists.
This position reports to the Lead Editor.
What you'll do:
• Play a key role in contributing excellent news stories to the Payments Dive web site and daily newsletter, and work with the rest of the team on assignments and editing in a collaborative fashion.
• Help identify key industry storylines we can own.
• Pitch and execute standout pieces on breaking news in the industry, as you follow timely payments topics and broader trends.
• Track analytics to gauge what stories are resonating with readers.
• Work with the Payments team in a growing newsroom that encourages innovative and creative projects.
Qualifications
• At least 3 years experience in writing and reporting role.
• At least 3 years of hands-on journalism experience
• A track record of strong writing and reporting skills and an ability to thrive in a fast-paced news environment.
• Experience in business, financial services, payments and/or fintech reporting is highly preferred.
• An ability to interpret and analyze business concepts and major news stories, including financial reports, legal documents, SEC filings and government regulations.
• An ability to build relationships with industry, government and other sources and grasp complex subjects related to the payments industry.
• Strong digital news knowledge and aptitude for finding information.
• Deadline-oriented time management skills; an ability to turn around stories on tight deadlines, including breaking news coverage.
• A bachelor’s degree or graduate degree in journalism, English or similar field.
Additional Information
The salary range for the role is $70,000.00 - $85,000.00 USD depending on experience.
This role will automatically expire on 3/25/2024.
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.
Our benefits include:
• Learning and development plan to assist with your career development
• Unlimited PTO, 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a job here Show more details...
via Built In
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
Company Description
Informa is a leading international events, intelligence, and scholarly research group...
Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000
Company Description
Informa is a leading international events, intelligence, and scholarly research group...
Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
Informa’s divisions include: Informa Connect, Informa Markets, Informa Tech, Taylor & Francis and Global Support.
Informa is a successful and diverse FTSE 100 business that has been built over the past twenty years through a mix of organic growth and acquisition. Informa is transforming itself to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels.
Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in strategic programmes like GAP II, focused on a digital acceleration and associated investment and the Unifying Technology Programme, focused on transforming the Technology Operating Model.
Technology Solutions & Services
• Global Support is Informa’s fifth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa’s operating divisions, enabling our commercial teams to focus on their markets and customers.
• Technology Solutions & Services is a key function within Global Support, with responsibility for the management and evolution of the key enterprise technology disciplines that underpin day to day business operations including Strategy & Technology Change, Enterprise Architecture, Enterprise Technology, Customer Technology, Technology Operations, and Information Security.
The Technology function is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable, and secure services that support Informa’s digital agenda and diverse customer landscape, through the Unifying Technology Programme. We recognise the need for change and have a good understanding of where we need to get to. We need people to help us shape, solve problems and deliver the change agenda. Ensuring that we are seen as a trusted partner to our business colleagues.
• Infront is an internally developed CRM, marketing data platform and multi-channel campaign management tool with data, sales and marketing reporting capabilities. It is integrated with the Informa enterprise application landscape.
Successful candidates will be ready to be Customer-focused, collaborative and growth focused.
Job Description
Purpose of the Role & Team Profile
• Support the development and a clear product vision and strategy for marketing data products.
• Collaborate with stakeholders to define and prioritise product features and enhancements.
• Create and maintain a product roadmap that aligns with Informa’s business objectives.
• Communicate the product roadmap with all relevant stakeholders and teams.
• Manage day-to-day Infront and other data related application requirements, lead the delivery of demand and strategical projects.
Key interactions
• Work closely with colleagues in the Customer Technology pillar and collaborate with peers across the Technology Solutions & Services function.
• Engage with business stake holders and users to understand and prioritise the functional and marketing data needs and demand.
• Collaborate with the engineering team on delivery and help refine requirements.
• Partner with marketing and sales teams to drive product adoption and support go to market strategies.
Key Areas of Responsibility/Accountability
• Gain deep understanding of Infront and other data related application, platform functionality and user workflows.
• Accountable for executing configuration changes in Infront and other associated applications as part of both BAU (Business as Usual) activities and projects.
• Serve as the Subject Matter Expert and offer support as required for application(s) and integration processes.
• Provide assistance in data migrations, specifically in the onboarding of new businesses.
• Place special emphasis on optimising marketers’ workflows within Infront, Treasure Data, and upcoming solution landscapes.
• Communicate updates on the product to stakeholders and platform users.
• Develop and take ownership of comprehensive stakeholder plans.
Key Outputs and Outcomes
• Streamline alignment of solutions with business requirements.
• Improve prioritisation of demand, resulting in enhanced project and product efficiency.
• Collaborate with the Head of Marketing Data & Segmentation to contribute to the development of strategies and explore additional opportunities for Infront and other related applications.
Measures of Success
The Product Manager, Marketing Data will be measured against their ability to:
• Become the expert in their field and the go-to source for information and support.
• Understand business requirements, user journeys and priorities.
• Collaborate with developers and project teams and help refine requirements.
• Contribute to development of strategy and further opportunities for Infront and other related applications.
This posting will automatically expire on March 25, 2024.
Qualifications
What we’re looking for
• Proven experience in Marketing Data Management with a strong understanding of segmentation.
• Hands-on experience working with Marketing Data Platforms, CRMs or CDPs and Segmentation tools.
• Excellent communication and interpersonal skills.
• Proven ability in handling concurrent projects with attention to detail and accuracy.
• Ability to connect well with non-technical users and developers alike.
Additional Information
Why work at Informa?
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:
• Learning and development plan to assist with your career development
• 25 days annual leave, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits
• Work with high quality specialist products
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• Share-Match options - become a shareholder
• Regular social events and networking opportunities
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
Please let us know of any adjustments we need to make for you to show us your best self. We want all of our candidates to shine in the recruitment process!
See how Informa handles your personal data when you apply for a job here Show more details...
Informa is a leading international events, intelligence, and scholarly research group...
Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
Informa’s divisions include: Informa Connect, Informa Markets, Informa Tech, Taylor & Francis and Global Support.
Informa is a successful and diverse FTSE 100 business that has been built over the past twenty years through a mix of organic growth and acquisition. Informa is transforming itself to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels.
Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in strategic programmes like GAP II, focused on a digital acceleration and associated investment and the Unifying Technology Programme, focused on transforming the Technology Operating Model.
Technology Solutions & Services
• Global Support is Informa’s fifth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa’s operating divisions, enabling our commercial teams to focus on their markets and customers.
• Technology Solutions & Services is a key function within Global Support, with responsibility for the management and evolution of the key enterprise technology disciplines that underpin day to day business operations including Strategy & Technology Change, Enterprise Architecture, Enterprise Technology, Customer Technology, Technology Operations, and Information Security.
The Technology function is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable, and secure services that support Informa’s digital agenda and diverse customer landscape, through the Unifying Technology Programme. We recognise the need for change and have a good understanding of where we need to get to. We need people to help us shape, solve problems and deliver the change agenda. Ensuring that we are seen as a trusted partner to our business colleagues.
• Infront is an internally developed CRM, marketing data platform and multi-channel campaign management tool with data, sales and marketing reporting capabilities. It is integrated with the Informa enterprise application landscape.
Successful candidates will be ready to be Customer-focused, collaborative and growth focused.
Job Description
Purpose of the Role & Team Profile
• Support the development and a clear product vision and strategy for marketing data products.
• Collaborate with stakeholders to define and prioritise product features and enhancements.
• Create and maintain a product roadmap that aligns with Informa’s business objectives.
• Communicate the product roadmap with all relevant stakeholders and teams.
• Manage day-to-day Infront and other data related application requirements, lead the delivery of demand and strategical projects.
Key interactions
• Work closely with colleagues in the Customer Technology pillar and collaborate with peers across the Technology Solutions & Services function.
• Engage with business stake holders and users to understand and prioritise the functional and marketing data needs and demand.
• Collaborate with the engineering team on delivery and help refine requirements.
• Partner with marketing and sales teams to drive product adoption and support go to market strategies.
Key Areas of Responsibility/Accountability
• Gain deep understanding of Infront and other data related application, platform functionality and user workflows.
• Accountable for executing configuration changes in Infront and other associated applications as part of both BAU (Business as Usual) activities and projects.
• Serve as the Subject Matter Expert and offer support as required for application(s) and integration processes.
• Provide assistance in data migrations, specifically in the onboarding of new businesses.
• Place special emphasis on optimising marketers’ workflows within Infront, Treasure Data, and upcoming solution landscapes.
• Communicate updates on the product to stakeholders and platform users.
• Develop and take ownership of comprehensive stakeholder plans.
Key Outputs and Outcomes
• Streamline alignment of solutions with business requirements.
• Improve prioritisation of demand, resulting in enhanced project and product efficiency.
• Collaborate with the Head of Marketing Data & Segmentation to contribute to the development of strategies and explore additional opportunities for Infront and other related applications.
Measures of Success
The Product Manager, Marketing Data will be measured against their ability to:
• Become the expert in their field and the go-to source for information and support.
• Understand business requirements, user journeys and priorities.
• Collaborate with developers and project teams and help refine requirements.
• Contribute to development of strategy and further opportunities for Infront and other related applications.
This posting will automatically expire on March 25, 2024.
Qualifications
What we’re looking for
• Proven experience in Marketing Data Management with a strong understanding of segmentation.
• Hands-on experience working with Marketing Data Platforms, CRMs or CDPs and Segmentation tools.
• Excellent communication and interpersonal skills.
• Proven ability in handling concurrent projects with attention to detail and accuracy.
• Ability to connect well with non-technical users and developers alike.
Additional Information
Why work at Informa?
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:
• Learning and development plan to assist with your career development
• 25 days annual leave, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits
• Work with high quality specialist products
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• Share-Match options - become a shareholder
• Regular social events and networking opportunities
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
Please let us know of any adjustments we need to make for you to show us your best self. We want all of our candidates to shine in the recruitment process!
See how Informa handles your personal data when you apply for a job here Show more details...
via Built In
posted_at: 5 days agoschedule_type: Full-timesalary: 70K–85K a yearwork_from_home: 1
Company Description
Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide...
Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media. A vibrant community of over
Company Description
Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide...
Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media. A vibrant community of over 1,000 colleagues across 19 locations, we’re dedicated to inspiring the tech community to design better, to build better.
Which is why we champion you, the individual, to make an impact through change and innovation. Life at Informa means more freedom and fewer barriers. Our entrepreneurial spirit runs deep, encouraging our team to stick their hands up to spark innovation or get stuck in to deliver amazing results. It’s time to feel the impact of your work and enjoy making a difference. Are you ready to start your future, today?
Industry Dive is a leading business journalism company. Nearly 13 million decision-makers across 20+ competitive industries rely on its exclusive insight and analysis delivered through 26 publications. Industry Dive was founded in 2012 to provide business leaders with the information they need to move industries forward. Our team of reporters, editors, designers, and marketers delivers insights and programs that spark innovation, fuel growth and shape agendas in every industry we cover.
Job Description
Supply Chain Dive is looking for an editor interested in joining a dynamic team responsible for covering news and trends affecting end-to-end supply chain management.
As part of your regular duties as an editor, you will regularly edit and report stories of how retailers and manufacturers adapt to evolving supply chain issues and forge resilient organizations. While doing so, you will work closely with a team to build engaging coverage on a range of supply chain topics, including supplier relations, demand planning and logistics management. In addition, you will have the opportunity to elevate all types of stories, whether it's a breaking news story on the Red Sea crisis or a deep dive on last mile delivery trends.
An Editor at Industry Dive is someone who has proven to be more than just an adept copy editor; they have an ability to improve the quality, structure and flow of other writers’ work. They have a proven track record of being organized and able to manage planning and execution of time-sensitive publication tasks. They also incorporate beat knowledge built over time into their editing and coverage decisions, in ways that improve the publication and writers' work.
The opportunity on Supply Chain Dive is perfect for those who seek to be part of a team tasked with covering the complexities of supply chain management, while owning their assigned beat.
The Supply Chain Dive Editor reports directly to the managing editor.
We'd love it if you:
• Have experience covering an aspect of the supply chain
• Excel at project management and collaborative projects
• Know how to build relationships with important sources and report on complex subjects
• Are interested in working on innovative storytelling formats or data visualization projects
• Can deftly write and edit various types of story formats, including but not limited to breaking news, short-form briefs and long-form trend stories
• Have worked with freelancers, editing their work and providing feedback
• Demonstrate an understanding of analytics that help steer a publication
• You are have experience with one or several of the following: AP style, HTML, Google Analytics, Sailthru, JIRA, Worksuite, Spreadsheets, SEO principles
• Have experience mining earnings reports, government documents and other public filings to find news
• Have experience on a daily news publication, or with daily newsletter management
Qualifications
• 3+ years of experience in journalism, or in a related field
• Track record of editing, writing and reporting business news
• Demonstrated ability to improve writers' work
• Clear understanding of copy editing and style
• Proven time management skills, particularly on deadline
• A team player who takes joy in brainstorming how to approach stories, as well as workshopping newsletter subject lines, headlines, sentence structure and strategy with others
• An aptitude for analyzing trends, data and issues for business leaders
Additional Information
The salary range for the role is $70,000.00 - $85,000.00 USD depending on experience.
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.
Our benefits include:
• Learning and development plan to assist with your career development
• Unlimited PTO, 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a job here Show more details...
Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide...
Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media. A vibrant community of over 1,000 colleagues across 19 locations, we’re dedicated to inspiring the tech community to design better, to build better.
Which is why we champion you, the individual, to make an impact through change and innovation. Life at Informa means more freedom and fewer barriers. Our entrepreneurial spirit runs deep, encouraging our team to stick their hands up to spark innovation or get stuck in to deliver amazing results. It’s time to feel the impact of your work and enjoy making a difference. Are you ready to start your future, today?
Industry Dive is a leading business journalism company. Nearly 13 million decision-makers across 20+ competitive industries rely on its exclusive insight and analysis delivered through 26 publications. Industry Dive was founded in 2012 to provide business leaders with the information they need to move industries forward. Our team of reporters, editors, designers, and marketers delivers insights and programs that spark innovation, fuel growth and shape agendas in every industry we cover.
Job Description
Supply Chain Dive is looking for an editor interested in joining a dynamic team responsible for covering news and trends affecting end-to-end supply chain management.
As part of your regular duties as an editor, you will regularly edit and report stories of how retailers and manufacturers adapt to evolving supply chain issues and forge resilient organizations. While doing so, you will work closely with a team to build engaging coverage on a range of supply chain topics, including supplier relations, demand planning and logistics management. In addition, you will have the opportunity to elevate all types of stories, whether it's a breaking news story on the Red Sea crisis or a deep dive on last mile delivery trends.
An Editor at Industry Dive is someone who has proven to be more than just an adept copy editor; they have an ability to improve the quality, structure and flow of other writers’ work. They have a proven track record of being organized and able to manage planning and execution of time-sensitive publication tasks. They also incorporate beat knowledge built over time into their editing and coverage decisions, in ways that improve the publication and writers' work.
The opportunity on Supply Chain Dive is perfect for those who seek to be part of a team tasked with covering the complexities of supply chain management, while owning their assigned beat.
The Supply Chain Dive Editor reports directly to the managing editor.
We'd love it if you:
• Have experience covering an aspect of the supply chain
• Excel at project management and collaborative projects
• Know how to build relationships with important sources and report on complex subjects
• Are interested in working on innovative storytelling formats or data visualization projects
• Can deftly write and edit various types of story formats, including but not limited to breaking news, short-form briefs and long-form trend stories
• Have worked with freelancers, editing their work and providing feedback
• Demonstrate an understanding of analytics that help steer a publication
• You are have experience with one or several of the following: AP style, HTML, Google Analytics, Sailthru, JIRA, Worksuite, Spreadsheets, SEO principles
• Have experience mining earnings reports, government documents and other public filings to find news
• Have experience on a daily news publication, or with daily newsletter management
Qualifications
• 3+ years of experience in journalism, or in a related field
• Track record of editing, writing and reporting business news
• Demonstrated ability to improve writers' work
• Clear understanding of copy editing and style
• Proven time management skills, particularly on deadline
• A team player who takes joy in brainstorming how to approach stories, as well as workshopping newsletter subject lines, headlines, sentence structure and strategy with others
• An aptitude for analyzing trends, data and issues for business leaders
Additional Information
The salary range for the role is $70,000.00 - $85,000.00 USD depending on experience.
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.
Our benefits include:
• Learning and development plan to assist with your career development
• Unlimited PTO, 10 national holidays, 4 days for volunteering and a day off for your birthday!
• Competitive Benefits with 401k match
• Paid parental leave
• Work with a high quality of specialist products and service
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
• ESPP - become a shareholder
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
See how Informa handles your personal data when you apply for a job here Show more details...
via Built In
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
Company Description
Informa is a leading international events, intelligence, and scholarly research group...
Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000
Company Description
Informa is a leading international events, intelligence, and scholarly research group...
Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
Informa’s divisions include: Informa Connect, Informa Markets, Informa Tech, Taylor & Francis and Global Support.
Informa is a successful and diverse FTSE 100 business that has been built over the past twenty years through a mix of organic growth and acquisition. Informa is transforming itself to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels.
Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in strategic programmes like GAP II, focused on a digital acceleration and associated investment and the Unifying Technology Programme, focused on transforming the Technology Operating Model.
Global Support is Informa’s fifth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa’s operating divisions, enabling our commercial teams to focus on their markets and customers.
Technology Solutions & Services is a key function within Global Support, with responsibility for the management and evolution of the key enterprise technology disciplines that underpin day to day business operations including Strategy & Technology Change, Enterprise Architecture, Enterprise Technology, Customer Technology, Technology Operations, and Information Security.
The Technology function is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable, and secure services that support Informa’s digital agenda and diverse customer landscape, through the Unifying Technology Programme. We recognise the need for change and have a good understanding of where we need to get to. We need people to help us shape, solve problems and deliver the change agenda. Ensuring that we are seen as a trusted partner to our business colleagues.
Job Description
We are seeking a Customer Experience (CX) Manager, Marketing Technology with a strong CX or product management background, for our marketing platforms that manage £1bn of revenue for our events and media businesses.
The role spans the full customer lifecycle from first touchpoint in reading an insightful article via Google on our media websites, selecting career-expanding videos from our libraries, immersing yourself in learning and networking at an event, and sharing highlights with colleagues, plus all supporting digital and physical interactions (yes, including the emails and invoices!).
We operate at scale, with a passion to affect millions of professionals across thousands of products. The magic is forming a common CX backbone across all, and allowing the UX, UI and branding layer to be customised precisely for the needs of each specific niche brand. Take a look at the brands on informa.com and see the scale of the challenge and the opportunity!
Purpose of the Role & Team Profile
You’ll work in the Marketing Technology team, with skilled product managers, analysts, UX/UI designer and engineers. You’ll spearhead the customer experience across the marketing lifecycle, taking directions from business leads and strategists within Informa, and fed with data insights from our platforms and from usability and discovery sessions with customers.
You’ll work intimately with your UX and product management colleagues who own their specific platforms and products, in a way that unifies all into a single, clean and scalable customer experience. You’ll be high-profile, presenting and selling your ideas to senior stakeholders..
We’re not looking for individual website designers, though that’s a great background. Instead all our designs impact thousands of product websites directly, because we work at an industrial customer platform scale, developed by our world-class engineers.
Key interactions
• Harness Informa’s wide network of brand marketers to understand their markets and customers’ needs.
• Lead research with many of our customer types in different markets, to understand their motivations, needs and interactions, from which we develop personas, scenarios, and customer journeys.
• Lead engagement with external customer experience agency.
• Collaborate intimately with skilled product managers, data analysts, UX/UI designers and engineers in our Customer Technology team, to get the designs right and turn them into reality.
Key Areas of Responsibility/Accountability
• Spearhead the customer experience across all marketing platforms from discovery to launch.
• Ensure a unified and scalable customer experience across all platforms and products.
• Incorporate quantitative data and qualitative feedback from everywhere and define success metrics and targets.
• Manage wider stakeholders to gather insights, explain design concepts, and champion the resulting designs.
Key Outputs and Outcomes
• Target customer experience model and design system covering full lifecycle and all customer types, that grows and refreshes continuously.
• Usability test results.
• Successful implementation of CX that delights customers and meets business objectives.
• Demonstrable improvement in customer satisfaction metrics, revenue growth and margin improvement.
Measures of Success
• Adoption and engagement metrics for redesigned customer experience.
• Higher customer satisfaction scores and corresponding increases in conversion and revenue.
• Simplification of current incoherent experience into tight experience with no duplication, and corresponding removal of redundant systems.
• Positive feedback from stakeholders who recognise the improvements in approach and results.
Qualifications
• 10+ years’ experience in CX design, or as a product manager with strong CX experience.
• Proven track record in media, digital products or events industries, not necessarily yet at this scale, showing you yearn for this role and will step up to it.
• Experience is a plus in another industry such as finance, health and pharma, food and restaurants, aviation, technology or building industries.
• Enjoy thriving with multiple opportunities and multiple challenges, confident to express and sell your ideas, and get things done. You will certainly have the full support of your manager, Head of Product Strategy.
• Proficiency in UX/UI design and product management tools such as Figma and Jira, and techniques of personas, scenarios and customer journey maps.
• Portfolio of the products you have designed directly or been instrumental in their design, and how they have been successful.
• Adept across full journey of discovery with stakeholders, checking current data, leading high-level design, defining prototypes, running usability testing, iterating to the final design, and reviewing data and feedback once launched.
This post will automatically expire on March 23, 2024
Additional Information
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:
• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
Please let us know of any adjustments we need to make for you to show us your best self. We want all of our candidates to shine in the recruitment process!
See how Informa handles your personal data when you apply for a job at https://www.informa.com/talent/informa-applicant-privacy-notice Show more details...
Informa is a leading international events, intelligence, and scholarly research group...
Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
Informa’s divisions include: Informa Connect, Informa Markets, Informa Tech, Taylor & Francis and Global Support.
Informa is a successful and diverse FTSE 100 business that has been built over the past twenty years through a mix of organic growth and acquisition. Informa is transforming itself to increase digital capability and the mix of revenues, with the expectation that far higher proportions of revenue are derived from new digital products and through the sales of all products through digital channels.
Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in strategic programmes like GAP II, focused on a digital acceleration and associated investment and the Unifying Technology Programme, focused on transforming the Technology Operating Model.
Global Support is Informa’s fifth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa’s operating divisions, enabling our commercial teams to focus on their markets and customers.
Technology Solutions & Services is a key function within Global Support, with responsibility for the management and evolution of the key enterprise technology disciplines that underpin day to day business operations including Strategy & Technology Change, Enterprise Architecture, Enterprise Technology, Customer Technology, Technology Operations, and Information Security.
The Technology function is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable, and secure services that support Informa’s digital agenda and diverse customer landscape, through the Unifying Technology Programme. We recognise the need for change and have a good understanding of where we need to get to. We need people to help us shape, solve problems and deliver the change agenda. Ensuring that we are seen as a trusted partner to our business colleagues.
Job Description
We are seeking a Customer Experience (CX) Manager, Marketing Technology with a strong CX or product management background, for our marketing platforms that manage £1bn of revenue for our events and media businesses.
The role spans the full customer lifecycle from first touchpoint in reading an insightful article via Google on our media websites, selecting career-expanding videos from our libraries, immersing yourself in learning and networking at an event, and sharing highlights with colleagues, plus all supporting digital and physical interactions (yes, including the emails and invoices!).
We operate at scale, with a passion to affect millions of professionals across thousands of products. The magic is forming a common CX backbone across all, and allowing the UX, UI and branding layer to be customised precisely for the needs of each specific niche brand. Take a look at the brands on informa.com and see the scale of the challenge and the opportunity!
Purpose of the Role & Team Profile
You’ll work in the Marketing Technology team, with skilled product managers, analysts, UX/UI designer and engineers. You’ll spearhead the customer experience across the marketing lifecycle, taking directions from business leads and strategists within Informa, and fed with data insights from our platforms and from usability and discovery sessions with customers.
You’ll work intimately with your UX and product management colleagues who own their specific platforms and products, in a way that unifies all into a single, clean and scalable customer experience. You’ll be high-profile, presenting and selling your ideas to senior stakeholders..
We’re not looking for individual website designers, though that’s a great background. Instead all our designs impact thousands of product websites directly, because we work at an industrial customer platform scale, developed by our world-class engineers.
Key interactions
• Harness Informa’s wide network of brand marketers to understand their markets and customers’ needs.
• Lead research with many of our customer types in different markets, to understand their motivations, needs and interactions, from which we develop personas, scenarios, and customer journeys.
• Lead engagement with external customer experience agency.
• Collaborate intimately with skilled product managers, data analysts, UX/UI designers and engineers in our Customer Technology team, to get the designs right and turn them into reality.
Key Areas of Responsibility/Accountability
• Spearhead the customer experience across all marketing platforms from discovery to launch.
• Ensure a unified and scalable customer experience across all platforms and products.
• Incorporate quantitative data and qualitative feedback from everywhere and define success metrics and targets.
• Manage wider stakeholders to gather insights, explain design concepts, and champion the resulting designs.
Key Outputs and Outcomes
• Target customer experience model and design system covering full lifecycle and all customer types, that grows and refreshes continuously.
• Usability test results.
• Successful implementation of CX that delights customers and meets business objectives.
• Demonstrable improvement in customer satisfaction metrics, revenue growth and margin improvement.
Measures of Success
• Adoption and engagement metrics for redesigned customer experience.
• Higher customer satisfaction scores and corresponding increases in conversion and revenue.
• Simplification of current incoherent experience into tight experience with no duplication, and corresponding removal of redundant systems.
• Positive feedback from stakeholders who recognise the improvements in approach and results.
Qualifications
• 10+ years’ experience in CX design, or as a product manager with strong CX experience.
• Proven track record in media, digital products or events industries, not necessarily yet at this scale, showing you yearn for this role and will step up to it.
• Experience is a plus in another industry such as finance, health and pharma, food and restaurants, aviation, technology or building industries.
• Enjoy thriving with multiple opportunities and multiple challenges, confident to express and sell your ideas, and get things done. You will certainly have the full support of your manager, Head of Product Strategy.
• Proficiency in UX/UI design and product management tools such as Figma and Jira, and techniques of personas, scenarios and customer journey maps.
• Portfolio of the products you have designed directly or been instrumental in their design, and how they have been successful.
• Adept across full journey of discovery with stakeholders, checking current data, leading high-level design, defining prototypes, running usability testing, iterating to the final design, and reviewing data and feedback once launched.
This post will automatically expire on March 23, 2024
Additional Information
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:
• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
Please let us know of any adjustments we need to make for you to show us your best self. We want all of our candidates to shine in the recruitment process!
See how Informa handles your personal data when you apply for a job at https://www.informa.com/talent/informa-applicant-privacy-notice Show more details...
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