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Most recent job postings at Intercom
via CareerBuilder
posted_at: 3 days agoschedule_type: Contractor
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity?
We are looking for an experienced Contracts Manager who has a growth mindset and is excited to work in a fast-paced environment and take on a broad range of responsibilities. This person will be responsible for reviewing and negotiating contr acts, improving contracting processes and efficiencies and supporting various strategic projects across the Legal team . The successful candidate must be able to work cross-functionally with teams across the organization and demonstrate excellent communication skills and sound business judgment. This role is an outstanding opportunity for someone looking to join a growth-stage company and have a big impact.
What will I be doing?
• Assist with negotiating a broad range of commercial contracts (e.g., SaaS subscription, nondisclosure, vendor, consulting, recruiting and data processing agreements), working with internal clients and external parties .
• Manage daily incoming contract requests, progress workflows and coordinate the signature process.
• Implement best practices for contract administration using a CLM.
• Maintain and update template agreements, playbooks and document repositories.
• Implement and track updates to online terms and policies.
• Develop and maintain internal learning resources (e.g., training materials and process documentation).
• Foster and develop strong relationships with internal company stakeholders in Sales, Procurement, Finance, Security, IT and other functions and answer inbound queries from stakeholders.
• Support various strategic projects across the broader Legal team.
What skills do I need?
• 5+ years of experience working as a Contracts Manager or in a role fostering similar skills, including ability to draft and issue spotting.
• Knowledge of legal and commercial terms and concepts and familiarity with basic business contracts.
• Bachelor's degree; JD is a plus but not required.
• Ability to work independently and as part of a high-functioning team in a collaborative manner.
• Astute judgment in escalating issues when necessary.
• Resourceful, organized and have a high level of attention to detail.
• Experience working at a SaaS or other technology company preferred but not required.
• Familiarity with Google Workspace products, Slack, CLMs, MS Word, Excel, PowerPoint and DocuSign. Familiarity with Coupa, Salesforce and collaborative workspace platforms (e.g., maintaining internal wikis and information hubs) is a plus.
Bonus skills & attributes
• Spanish or Portuguese language skills
Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity?
We are looking for an experienced Contracts Manager who has a growth mindset and is excited to work in a fast-paced environment and take on a broad range of responsibilities. This person will be responsible for reviewing and negotiating contr acts, improving contracting processes and efficiencies and supporting various strategic projects across the Legal team . The successful candidate must be able to work cross-functionally with teams across the organization and demonstrate excellent communication skills and sound business judgment. This role is an outstanding opportunity for someone looking to join a growth-stage company and have a big impact.
What will I be doing?
• Assist with negotiating a broad range of commercial contracts (e.g., SaaS subscription, nondisclosure, vendor, consulting, recruiting and data processing agreements), working with internal clients and external parties .
• Manage daily incoming contract requests, progress workflows and coordinate the signature process.
• Implement best practices for contract administration using a CLM.
• Maintain and update template agreements, playbooks and document repositories.
• Implement and track updates to online terms and policies.
• Develop and maintain internal learning resources (e.g., training materials and process documentation).
• Foster and develop strong relationships with internal company stakeholders in Sales, Procurement, Finance, Security, IT and other functions and answer inbound queries from stakeholders.
• Support various strategic projects across the broader Legal team.
What skills do I need?
• 5+ years of experience working as a Contracts Manager or in a role fostering similar skills, including ability to draft and issue spotting.
• Knowledge of legal and commercial terms and concepts and familiarity with basic business contracts.
• Bachelor's degree; JD is a plus but not required.
• Ability to work independently and as part of a high-functioning team in a collaborative manner.
• Astute judgment in escalating issues when necessary.
• Resourceful, organized and have a high level of attention to detail.
• Experience working at a SaaS or other technology company preferred but not required.
• Familiarity with Google Workspace products, Slack, CLMs, MS Word, Excel, PowerPoint and DocuSign. Familiarity with Coupa, Salesforce and collaborative workspace platforms (e.g., maintaining internal wikis and information hubs) is a plus.
Bonus skills & attributes
• Spanish or Portuguese language skills
Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
via LinkedIn
posted_at: 7 days agoschedule_type: Full-time
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity? 🤔
The role of Team-IT at Intercom is to offer outstanding IT experience by providing efficient and productive support in our San Francisco, Chicago, London, and Dublin offices. We directly support Audio & Video conferencing systems, troubleshoot and resolve issues with hardware, software, and third-party tools. We manage all user access and provisioning while maintaining and strengthening a robust infrastructure to reinforce and build better efficiency. We also manage a complex stack of applications and their integrations while practicing heavy awareness and care for security.We have a very cohesive team that is consistently raising the bar for IT excellence in our industry. We always step up and make the most out of opportunities to better the IT needs of Intercom. Now is the time, more than ever, to make sure our employees and Intercom are well taken care of and happy with their tech needs.
What will I be doing? 🚀
At Intercom, you will be working with a team and be the frontrunner for all end-user support. You will be in charge of account provisioning and de provisioning, onboarding and off boarding, and maintaining the stack of applications and their integrations contained within our environment. You will be working heavily in the Jamf, Okta, Intune, and GitHub environments, coming up with ideas on management and organization within them, and their basic troubleshooting. You will be coming up with and documenting processes for how we work and supporting our end-users. You will also be contributing to the maturity process of the team as a whole while managing your work projects. We are expecting impactful work from a motivated individual that wants the best for oneself and one's team.
What skills do I need? 📖
• College level degree in the relevant field or experience to make up for lack thereof.
• You love helping people and working with a team.
• Ability to solve hardware and software problems while also implementing/documenting ways or processes to avoid them in the future.
• Experience with Audio/Video and Video Conference systems across our offices. This includes technologies like Google Hangouts and hardware like TVs, projectors, speakers, microphones, cameras, etc. and assist employees in getting the most out of them.
• Experience in hosting productivity and communications applications (GSuite, for example) and the ability to train and help employees on their use. Also experience in the implementation, management, and use of SSO, 2FA, and MDM technology (Okta, Duo, JAMF, etc...) in an enterprise environment.
• Lastly, you must possess a wonderful passion for what you do, eager to learn and improve, and excited about technology and the future of the Internet and IT. With the ambition to be part of the best IT team in the industry.
Bonus skills & attributes 🙌
• Relevant certifications (Casper/JAMF certs, A+, Network+, Okta Admin, AWS certs, etc…)
• Cloud-heavy infrastructure experience
• Buildout experience
• GitHub knowledge
• Automation w/ Okta Workflows, BetterCloud, etc…
• Scripting knowledge
• Slack admin knowledge
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $70,600.00 - $95,500.00. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity? 🤔
The role of Team-IT at Intercom is to offer outstanding IT experience by providing efficient and productive support in our San Francisco, Chicago, London, and Dublin offices. We directly support Audio & Video conferencing systems, troubleshoot and resolve issues with hardware, software, and third-party tools. We manage all user access and provisioning while maintaining and strengthening a robust infrastructure to reinforce and build better efficiency. We also manage a complex stack of applications and their integrations while practicing heavy awareness and care for security.We have a very cohesive team that is consistently raising the bar for IT excellence in our industry. We always step up and make the most out of opportunities to better the IT needs of Intercom. Now is the time, more than ever, to make sure our employees and Intercom are well taken care of and happy with their tech needs.
What will I be doing? 🚀
At Intercom, you will be working with a team and be the frontrunner for all end-user support. You will be in charge of account provisioning and de provisioning, onboarding and off boarding, and maintaining the stack of applications and their integrations contained within our environment. You will be working heavily in the Jamf, Okta, Intune, and GitHub environments, coming up with ideas on management and organization within them, and their basic troubleshooting. You will be coming up with and documenting processes for how we work and supporting our end-users. You will also be contributing to the maturity process of the team as a whole while managing your work projects. We are expecting impactful work from a motivated individual that wants the best for oneself and one's team.
What skills do I need? 📖
• College level degree in the relevant field or experience to make up for lack thereof.
• You love helping people and working with a team.
• Ability to solve hardware and software problems while also implementing/documenting ways or processes to avoid them in the future.
• Experience with Audio/Video and Video Conference systems across our offices. This includes technologies like Google Hangouts and hardware like TVs, projectors, speakers, microphones, cameras, etc. and assist employees in getting the most out of them.
• Experience in hosting productivity and communications applications (GSuite, for example) and the ability to train and help employees on their use. Also experience in the implementation, management, and use of SSO, 2FA, and MDM technology (Okta, Duo, JAMF, etc...) in an enterprise environment.
• Lastly, you must possess a wonderful passion for what you do, eager to learn and improve, and excited about technology and the future of the Internet and IT. With the ambition to be part of the best IT team in the industry.
Bonus skills & attributes 🙌
• Relevant certifications (Casper/JAMF certs, A+, Network+, Okta Admin, AWS certs, etc…)
• Cloud-heavy infrastructure experience
• Buildout experience
• GitHub knowledge
• Automation w/ Okta Workflows, BetterCloud, etc…
• Scripting knowledge
• Slack admin knowledge
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $70,600.00 - $95,500.00. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
via CareerBuilder
posted_at: 8 days agoschedule_type: Full-time
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity?
The GTM Systems team within the Business Systems group is well-positioned to drive real impact in supporting our Go To Market teams - to set us up to do business the way our customers demand, to create seamless employee experiences that make it easier to delight our customers, to coordinate the changes we make that create impact across the organization, to build a world class ability to enable our business partners, and so much more.
We are looking for an experienced Salesforce Quality Assurance Lead to join our team! The successful candidate will be responsible for managing and leading the QA efforts for our Salesforce applications. They will work closely with our development team to ensure the delivery of high-quality software, and drive the development and execution of test plans, test cases, and test scripts.
If you are an experienced QA leader with a passion for ensuring the quality of enterprise applications, we encourage you to apply for this exciting opportunity to lead a dynamic Salesforce testing team!
What will I be doing?
• Lead the development and execution of test plans, test cases, and test scripts to ensure the quality of our Salesforce applications.
• Collaborate with developers and stakeholders to understand project requirements and identify potential areas of risk or concern.
• Perform functional, regression, and performance testing to identify defects and ensure the application meets our high standards for quality.
• Create and maintain test data and test environments to support testing efforts.
• Establish and maintain testing metrics and KPIs, and communicate progress and results to stakeholders.
• Develop and implement automation testing frameworks to reduce manual testing efforts.
• Coach and mentor team members to improve testing skills and knowledge.
• Establish and maintain testing standards, processes, and best practices.
• Collaborate with project managers to ensure testing timelines and deliverables are met.
• Stay up-to-date with industry trends and best practices in Salesforce testing and quality assurance.
What skills do I need?
• Bachelor's degree in Computer Science or a related field.
• 5+ years of experience in Salesforce testing and quality assurance, with 2+ years in a lead or management role.
• Strong understanding of Salesforce development, configuration, and customization.
• Experience with automation testing frameworks and tools such as Gearset or Copado. and frameworks.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Salesforce certifications such as Administrator, Platform App Builder, or Platform Developer I are a plus.
• Enthusiasm for startup culture and learning fast!
Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Macbooks are our standard, but we're happy to get you whatever equipment helps you get your job done
• Fun events for Intercomrades, friends, and family!
The base salary range for this role is targeted at $136,000 - $204,000 in Colorado, $140,600 - $184,000 in Washington, and $151,000 - $204,000 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity?
The GTM Systems team within the Business Systems group is well-positioned to drive real impact in supporting our Go To Market teams - to set us up to do business the way our customers demand, to create seamless employee experiences that make it easier to delight our customers, to coordinate the changes we make that create impact across the organization, to build a world class ability to enable our business partners, and so much more.
We are looking for an experienced Salesforce Quality Assurance Lead to join our team! The successful candidate will be responsible for managing and leading the QA efforts for our Salesforce applications. They will work closely with our development team to ensure the delivery of high-quality software, and drive the development and execution of test plans, test cases, and test scripts.
If you are an experienced QA leader with a passion for ensuring the quality of enterprise applications, we encourage you to apply for this exciting opportunity to lead a dynamic Salesforce testing team!
What will I be doing?
• Lead the development and execution of test plans, test cases, and test scripts to ensure the quality of our Salesforce applications.
• Collaborate with developers and stakeholders to understand project requirements and identify potential areas of risk or concern.
• Perform functional, regression, and performance testing to identify defects and ensure the application meets our high standards for quality.
• Create and maintain test data and test environments to support testing efforts.
• Establish and maintain testing metrics and KPIs, and communicate progress and results to stakeholders.
• Develop and implement automation testing frameworks to reduce manual testing efforts.
• Coach and mentor team members to improve testing skills and knowledge.
• Establish and maintain testing standards, processes, and best practices.
• Collaborate with project managers to ensure testing timelines and deliverables are met.
• Stay up-to-date with industry trends and best practices in Salesforce testing and quality assurance.
What skills do I need?
• Bachelor's degree in Computer Science or a related field.
• 5+ years of experience in Salesforce testing and quality assurance, with 2+ years in a lead or management role.
• Strong understanding of Salesforce development, configuration, and customization.
• Experience with automation testing frameworks and tools such as Gearset or Copado. and frameworks.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Salesforce certifications such as Administrator, Platform App Builder, or Platform Developer I are a plus.
• Enthusiasm for startup culture and learning fast!
Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Macbooks are our standard, but we're happy to get you whatever equipment helps you get your job done
• Fun events for Intercomrades, friends, and family!
The base salary range for this role is targeted at $136,000 - $204,000 in Colorado, $140,600 - $184,000 in Washington, and $151,000 - $204,000 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
via CareerBuilder
posted_at: 3 days agoschedule_type: Full-time
Intercom Test -
Job
Intercom Test -
Job Show more details...
Job Show more details...
via CareerBuilder
posted_at: 21 days agoschedule_type: Full-time
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity?
We are looking for a strong technical Global Payroll Manager covering our offices in San Francisco, Chicago, Dublin, London, and Sydney - over 800 employees in 4 employing country entities, with 5 payrolls per month. The Global Payroll Manager will be part of the Finance team based in San Francisco.
This role will manage and implement all global payroll activities, working closely with our internal stakeholders (our employees, People Ops, Finance, IT) and external stakeholders (payroll service providers, benefit brokers, government agencies, etc), to ensure that all our employees are paid accurately and on time every month.
What will I be doing?
• Manage global payroll operations for our five offices in 4 countries
• Ensure that data is delivered in a timely and accurately to our payroll service providers for 3 international countries
• Perform monthly payroll close duties, including the preparation/review of period-end accruals and monthly journal entries for all payroll and benefits and preparation of reconciliations of payroll accounts
• Review, analyze and improve the current payroll process, benefits (related to payroll), and tax procedures
• Work with our People Operations team to ensure our HRIS (Workday) captures payroll data accurately and integrates seamlessly with payroll processes
• Oversee payments to employees for terminations/off-cycle payrolls
• Support audits such as annual financial statement and 401(k)
• Manage annual preparation and delivery of Form W-2s
• Maintain compliance with all Federal, State, and local payroll tax laws
• Provide formal and ad hoc analyses of payroll, benefits, and headcount
• Manage all employee payroll queries and communication, including the Payroll inbox and Slack channels
• Collaborate with the wider Controllership team to identify and implement automation solutions
• Develop and maintain payroll policies, processes, procedures, and related internal controls to ensure compliance, efficiency, and standardization globally
• Coach, mentor, and develop the payroll team to ensure operational excellence
What skills do I need?
• 7+ years of experience working with outsourced payroll or managing in house payroll
• Multi-country payroll experience, including United States, Ireland, United Kingdom and Australia
• Must have experience using Workday
• Knowledge of Payroll laws and regulations (including U.S. exempt and non-exempt laws)
• Experience running payroll with global equity inputs and working cross functionally with the stock administration team
• Experience setting up new country payrolls (nice to have)
• Able to work in a fast-paced, high-volume environment in a geographically dispersed team
Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
The base salary range for candidates within the San Francisco Bay Area is $132,700 - $179,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity?
We are looking for a strong technical Global Payroll Manager covering our offices in San Francisco, Chicago, Dublin, London, and Sydney - over 800 employees in 4 employing country entities, with 5 payrolls per month. The Global Payroll Manager will be part of the Finance team based in San Francisco.
This role will manage and implement all global payroll activities, working closely with our internal stakeholders (our employees, People Ops, Finance, IT) and external stakeholders (payroll service providers, benefit brokers, government agencies, etc), to ensure that all our employees are paid accurately and on time every month.
What will I be doing?
• Manage global payroll operations for our five offices in 4 countries
• Ensure that data is delivered in a timely and accurately to our payroll service providers for 3 international countries
• Perform monthly payroll close duties, including the preparation/review of period-end accruals and monthly journal entries for all payroll and benefits and preparation of reconciliations of payroll accounts
• Review, analyze and improve the current payroll process, benefits (related to payroll), and tax procedures
• Work with our People Operations team to ensure our HRIS (Workday) captures payroll data accurately and integrates seamlessly with payroll processes
• Oversee payments to employees for terminations/off-cycle payrolls
• Support audits such as annual financial statement and 401(k)
• Manage annual preparation and delivery of Form W-2s
• Maintain compliance with all Federal, State, and local payroll tax laws
• Provide formal and ad hoc analyses of payroll, benefits, and headcount
• Manage all employee payroll queries and communication, including the Payroll inbox and Slack channels
• Collaborate with the wider Controllership team to identify and implement automation solutions
• Develop and maintain payroll policies, processes, procedures, and related internal controls to ensure compliance, efficiency, and standardization globally
• Coach, mentor, and develop the payroll team to ensure operational excellence
What skills do I need?
• 7+ years of experience working with outsourced payroll or managing in house payroll
• Multi-country payroll experience, including United States, Ireland, United Kingdom and Australia
• Must have experience using Workday
• Knowledge of Payroll laws and regulations (including U.S. exempt and non-exempt laws)
• Experience running payroll with global equity inputs and working cross functionally with the stock administration team
• Experience setting up new country payrolls (nice to have)
• Able to work in a fast-paced, high-volume environment in a geographically dispersed team
Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
The base salary range for candidates within the San Francisco Bay Area is $132,700 - $179,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
via Salary.com
schedule_type: Full-time
What's the opportunity? 🤔
Intercom is looking for a Vice President of Pricing and Monetization Strategy to lead the development and implementation of our global pricing and packaging strategy. This position requires strong capabilities in both strategy — thought leadership, analytical prowess, data-driven thinking, creativity — and execution — leadership and conviction, ability to build process... and drive to outcomes, and caring deeply
What's the opportunity? 🤔
Intercom is looking for a Vice President of Pricing and Monetization Strategy to lead the development and implementation of our global pricing and packaging strategy. This position requires strong capabilities in both strategy — thought leadership, analytical prowess, data-driven thinking, creativity — and execution — leadership and conviction, ability to build process... and drive to outcomes, and caring deeply about results. You will lead quantitative and qualitative research with customers and of competitors to support the pricing and monetization strategy and build a framework to measure effectiveness of the pricing model. This is an exciting opportunity to transform Intercom’s pricing strategy, setting it on a forward-looking footing. You will directly impact Intercom’s trajectory and business success and have the opportunity to build the pricing, packaging and monetization organization for our future growth.
What will I be doing? 🚀
• Lead the end to end development of Intercom’s pricing and packaging strategy through data analysis and modeling, experimentation and research. Drive momentum for these solutions with executive and senior leadership.
• Generate market insights, drive competitive analysis, and build and leverage quantitative models in support of pricing and packaging recommendations
• Lead the execution and implementation of strategic decisions and day to day monetization operations. Develop operational strategy and roadmap for key capability needs and gaps aligned to commercial and product outcomes
• Build the framework for testing and measuring the effectiveness of our pricing and packaging decisions, to evolve and iterate on our strategy. Oversee and optimize pricing operations through technologies and process transformation. Create a promotions and offers strategy that ladders up to the company's commercial and GTM strategy
• Support efforts to grow the Salesforce CPQ platform through new applications and technology, and own all pricing workstreams for CPQ and the full discounting waterfall
• Over time, build a pricing organization that can scale with the future growth of our business. Establish deal strategy function and establish collaboration model with deal desk and sales ops
What skills do I need? 📖
• 5 years of experience leading pricing and packaging strategy and execution at a companywide or business unit-level
• 10 years of experience in technology, with at least 5 years of experience at a modern, B2B SaaS company.
• Excellent strategic planning and execution skills and ability to manage multiple projects & priorities.
• Strong problem solving and data analysis capabilities, proficient in statistical analysis & financial modeling.
• Proven experience driving results on executive level decisions and actions on pricing and monetization strategies.
• Thoughtful leader with proven ability to build, mentor and inspire teams.
• BA/BS degree.
Bonus skills & attributes 🙌
• MBA
• Previous experience in strategy consulting, investing, investment banking or equity research
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required Show more details...
Intercom is looking for a Vice President of Pricing and Monetization Strategy to lead the development and implementation of our global pricing and packaging strategy. This position requires strong capabilities in both strategy — thought leadership, analytical prowess, data-driven thinking, creativity — and execution — leadership and conviction, ability to build process... and drive to outcomes, and caring deeply about results. You will lead quantitative and qualitative research with customers and of competitors to support the pricing and monetization strategy and build a framework to measure effectiveness of the pricing model. This is an exciting opportunity to transform Intercom’s pricing strategy, setting it on a forward-looking footing. You will directly impact Intercom’s trajectory and business success and have the opportunity to build the pricing, packaging and monetization organization for our future growth.
What will I be doing? 🚀
• Lead the end to end development of Intercom’s pricing and packaging strategy through data analysis and modeling, experimentation and research. Drive momentum for these solutions with executive and senior leadership.
• Generate market insights, drive competitive analysis, and build and leverage quantitative models in support of pricing and packaging recommendations
• Lead the execution and implementation of strategic decisions and day to day monetization operations. Develop operational strategy and roadmap for key capability needs and gaps aligned to commercial and product outcomes
• Build the framework for testing and measuring the effectiveness of our pricing and packaging decisions, to evolve and iterate on our strategy. Oversee and optimize pricing operations through technologies and process transformation. Create a promotions and offers strategy that ladders up to the company's commercial and GTM strategy
• Support efforts to grow the Salesforce CPQ platform through new applications and technology, and own all pricing workstreams for CPQ and the full discounting waterfall
• Over time, build a pricing organization that can scale with the future growth of our business. Establish deal strategy function and establish collaboration model with deal desk and sales ops
What skills do I need? 📖
• 5 years of experience leading pricing and packaging strategy and execution at a companywide or business unit-level
• 10 years of experience in technology, with at least 5 years of experience at a modern, B2B SaaS company.
• Excellent strategic planning and execution skills and ability to manage multiple projects & priorities.
• Strong problem solving and data analysis capabilities, proficient in statistical analysis & financial modeling.
• Proven experience driving results on executive level decisions and actions on pricing and monetization strategies.
• Thoughtful leader with proven ability to build, mentor and inspire teams.
• BA/BS degree.
Bonus skills & attributes 🙌
• MBA
• Previous experience in strategy consulting, investing, investment banking or equity research
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required Show more details...
via Salary.com
schedule_type: Full-time
What's the opportunity? 🤔
As part of the Business Operations team, you’ll drive key decisions and initiatives in collaboration with stakeholders across the company. We’re looking for someone who exhibits intellectual curiosity and analytical rigor to take on challenges that span the breadth of our business. You’ll get your hands dirty in the process. You'll construct persuasive cases for and... against certain courses of action and follow
What's the opportunity? 🤔
As part of the Business Operations team, you’ll drive key decisions and initiatives in collaboration with stakeholders across the company. We’re looking for someone who exhibits intellectual curiosity and analytical rigor to take on challenges that span the breadth of our business. You’ll get your hands dirty in the process. You'll construct persuasive cases for and... against certain courses of action and follow through with execution. You'll have executive-level visibility and a finger on the pulse of the overall business. You’ll act as an example and mentor to both people on the team and outside the team. This is a great opportunity to impact the trajectory of a rapidly growing company.
What will I be doing? 🚀
Business Operations works on the highest impact business problems we face. You’ll collaborate with stakeholders across the company to steer key initiatives designed to address these problems. Such as:
• Build consensus and deliver a commitment on the right course of action. Partner with cross-functional stakeholders (R&D, Finance, Marketing, Sales, Support, etc) to operationalize that commitment and see the resulting initiative through to a successful outcome;
• Develop business cases for Intercom to invest in new markets or steer new initiatives by gathering relevant context / data and building sound financial models to inform the right course of action;
• Assess Intercom’s business and identify opportunities for improvement to support our company strategy and organizational priorities. Develop corresponding action plans and lead cross-functional partner teams to address the opportunity and demonstrate meaningful improvement.
Some examples of the projects you could work on:
• Develop business cases for Intercom to invest in new markets, new product offerings, or deliver improved business performance through other channels; working with teams across the business to drive strategies and recommendations all the way through to reality;
• Become a subject matter expert in one or more of our business; contribute to the creation of the “winning strategies” for those areas; and provide insights and opinion on those areas on an ongoing and proactive basis;
• Closely partner with our finance, business analytics and data teams to assess the health of our business systems and revenue reporting infrastructure for an executive audience. Deliver a unified dashboard that concisely communicates in which areas of our business we are doing well and in which areas there are opportunities;
• Establish and run an ongoing cadence of business performance reporting including recommendations on what can be improved and coordinating with stakeholders on the ownership and actions.
As the above list suggests, you should enjoy variety in your work, be comfortable with ambiguity and have an insatiable drive to make an impact.
What skills or experience do I need? 📖
• You have 5 years of experience in technical or quantitative fields including significant operating experience within a technology company, with a mix of Finance, Analytics, Operations, management consulting, and Product roles;
• You should have a solid understanding of subscription-based businesses and SaaS metrics such as MRR, Churn, CAC, and LTV. Additionally, you should have some familiarity with general GTM funnel concepts and metrics including Self-serve vs Sales-led, PLG, Sales pipeline.
• You perform data analysis (and partner with the Data Science teams) to define key performance indicators; use them to better understand our business; identify opportunities and threats; and persuasively communicate findings to cross-functional stakeholders at all levels;
• You communicate effectively in written (documents and emails), visual (charts and decks), and verbal forms, and are able to calibrate communications for audiences of all levels;
• You have an appetite to absorb data (quantitative & qualitative) from a variety of sources (SQL, customer interviews, Sales rep data, competitors, product behavior, dashboards, meetings, etc.); connect it; and be able to draw a “so what?” conclusion;
• You have a proven commercial sense, i.e., be able to connect a course of action that Intercom takes to the impact on top or bottom line figures and other leading indicators of business performance;
• You are comfortable writing advanced SQL from scratch and designing and developing high quality Tableau dashboards;
• You have a basic working knowledge of statistical concepts (but you don’t have to be a data scientist).
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
The base salary range for candidates within the San Francisco Bay Area is $152,000 - $206,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs Show more details...
As part of the Business Operations team, you’ll drive key decisions and initiatives in collaboration with stakeholders across the company. We’re looking for someone who exhibits intellectual curiosity and analytical rigor to take on challenges that span the breadth of our business. You’ll get your hands dirty in the process. You'll construct persuasive cases for and... against certain courses of action and follow through with execution. You'll have executive-level visibility and a finger on the pulse of the overall business. You’ll act as an example and mentor to both people on the team and outside the team. This is a great opportunity to impact the trajectory of a rapidly growing company.
What will I be doing? 🚀
Business Operations works on the highest impact business problems we face. You’ll collaborate with stakeholders across the company to steer key initiatives designed to address these problems. Such as:
• Build consensus and deliver a commitment on the right course of action. Partner with cross-functional stakeholders (R&D, Finance, Marketing, Sales, Support, etc) to operationalize that commitment and see the resulting initiative through to a successful outcome;
• Develop business cases for Intercom to invest in new markets or steer new initiatives by gathering relevant context / data and building sound financial models to inform the right course of action;
• Assess Intercom’s business and identify opportunities for improvement to support our company strategy and organizational priorities. Develop corresponding action plans and lead cross-functional partner teams to address the opportunity and demonstrate meaningful improvement.
Some examples of the projects you could work on:
• Develop business cases for Intercom to invest in new markets, new product offerings, or deliver improved business performance through other channels; working with teams across the business to drive strategies and recommendations all the way through to reality;
• Become a subject matter expert in one or more of our business; contribute to the creation of the “winning strategies” for those areas; and provide insights and opinion on those areas on an ongoing and proactive basis;
• Closely partner with our finance, business analytics and data teams to assess the health of our business systems and revenue reporting infrastructure for an executive audience. Deliver a unified dashboard that concisely communicates in which areas of our business we are doing well and in which areas there are opportunities;
• Establish and run an ongoing cadence of business performance reporting including recommendations on what can be improved and coordinating with stakeholders on the ownership and actions.
As the above list suggests, you should enjoy variety in your work, be comfortable with ambiguity and have an insatiable drive to make an impact.
What skills or experience do I need? 📖
• You have 5 years of experience in technical or quantitative fields including significant operating experience within a technology company, with a mix of Finance, Analytics, Operations, management consulting, and Product roles;
• You should have a solid understanding of subscription-based businesses and SaaS metrics such as MRR, Churn, CAC, and LTV. Additionally, you should have some familiarity with general GTM funnel concepts and metrics including Self-serve vs Sales-led, PLG, Sales pipeline.
• You perform data analysis (and partner with the Data Science teams) to define key performance indicators; use them to better understand our business; identify opportunities and threats; and persuasively communicate findings to cross-functional stakeholders at all levels;
• You communicate effectively in written (documents and emails), visual (charts and decks), and verbal forms, and are able to calibrate communications for audiences of all levels;
• You have an appetite to absorb data (quantitative & qualitative) from a variety of sources (SQL, customer interviews, Sales rep data, competitors, product behavior, dashboards, meetings, etc.); connect it; and be able to draw a “so what?” conclusion;
• You have a proven commercial sense, i.e., be able to connect a course of action that Intercom takes to the impact on top or bottom line figures and other leading indicators of business performance;
• You are comfortable writing advanced SQL from scratch and designing and developing high quality Tableau dashboards;
• You have a basic working knowledge of statistical concepts (but you don’t have to be a data scientist).
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
The base salary range for candidates within the San Francisco Bay Area is $152,000 - $206,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs Show more details...
via Greenhouse
schedule_type: Full-time
What's the opportunity? 🤔
The Business Systems organization builds and operates the core infrastructure used to execute Intercom’s strategy to redefine how businesses support their customers by enabling the company to operate in a highly effective and efficient way...
The organization is well-positioned to drive real impact, establishing the source of truth for all of our key metrics, creating seamless user experiences for our employees, setting
What's the opportunity? 🤔
The Business Systems organization builds and operates the core infrastructure used to execute Intercom’s strategy to redefine how businesses support their customers by enabling the company to operate in a highly effective and efficient way...
The organization is well-positioned to drive real impact, establishing the source of truth for all of our key metrics, creating seamless user experiences for our employees, setting Intercom up to do business the way our customers demand, coordinating the changes we make with our diverse stakeholder groups to set us all up for success.
As a Sr. Salesforce Engineer, you will be responsible for creating custom solutions to automate some of the most complex processes in a fast-paced environment. The ideal candidate will be a people-person who has a very strong passion in building highly scalable, effective, user-experience driven solutions. We are looking for a talented and energetic Systems Engineer with an in-depth knowledge of the Salesforce development platform, integrations, CPQ, and general web application development.
We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. While we’d love to see you at the office, this job is also available for remote employment if your place of permanent residence in the following states; California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington.
What will I be doing? 🚀
• Build solutions using key Salesforce core programing languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs)
• Contribute to our framework for Salesforce development best practices. You will help establish what great looks like for others to follow.
• Using Salesforce APIs, partner with cross-functional teams to implement and maintain our Lead to Cash integrations in order to drive automation and efficiency.
• Manage Salesforce engineering projects throughout the entire Salesforce.com development life cycle (including technical design, coding, testing, deployment, documentation and support)
• Perform independent code reviews and certify code developed other team members on the project
• Follow Salesforce development best practices and guidelines, implementing solutions and corresponding test classes, without creating technical debt, and maintaining security in the application.
• Analyze and implement high-quality code according to specifications
• Partner with Business Systems Analysts to understand business requirements in order to build solutions that meet the needs of the business
• Participate in our technical skill building activities to support an environment of continuous learning and collaborating on solutions by giving feedback.
What skills do I need? 📖
• 5+ Years of Salesforce development platform: Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPI, and Flows.
• You have a strong understanding of CPQ
• Experience with CI/CD and deployment techniques in Salesforce (SalesforceDX,Gearset etc.)
• Experience with the Salesforce Security Model
• Familiarity with the following: Salesforce Developer Console / Workbench / API Tooling, Visual Workflow, and other development tools.
• Experience with integrating 3rd-party APIs with the Salesforce platform
• Ability to write in HTML, CSS, Javascript, and popular Web UI frameworks within.
• Understanding of Salesforce test framework
• Thorough understanding of the constraints of Salesforce platform, particularly with regards to governor limits and best practices in delivering business requirements in the context of those constraints and troubleshooting problems which are hitting limits.
• Experience with financial systems (Zuora, Netsuite) is a plus
• Enthusiasm in startup culture and learning fast!
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• Fun events for Intercomrades, friends, and family!
#LI-Remote Show more details...
The Business Systems organization builds and operates the core infrastructure used to execute Intercom’s strategy to redefine how businesses support their customers by enabling the company to operate in a highly effective and efficient way...
The organization is well-positioned to drive real impact, establishing the source of truth for all of our key metrics, creating seamless user experiences for our employees, setting Intercom up to do business the way our customers demand, coordinating the changes we make with our diverse stakeholder groups to set us all up for success.
As a Sr. Salesforce Engineer, you will be responsible for creating custom solutions to automate some of the most complex processes in a fast-paced environment. The ideal candidate will be a people-person who has a very strong passion in building highly scalable, effective, user-experience driven solutions. We are looking for a talented and energetic Systems Engineer with an in-depth knowledge of the Salesforce development platform, integrations, CPQ, and general web application development.
We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. While we’d love to see you at the office, this job is also available for remote employment if your place of permanent residence in the following states; California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington.
What will I be doing? 🚀
• Build solutions using key Salesforce core programing languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs)
• Contribute to our framework for Salesforce development best practices. You will help establish what great looks like for others to follow.
• Using Salesforce APIs, partner with cross-functional teams to implement and maintain our Lead to Cash integrations in order to drive automation and efficiency.
• Manage Salesforce engineering projects throughout the entire Salesforce.com development life cycle (including technical design, coding, testing, deployment, documentation and support)
• Perform independent code reviews and certify code developed other team members on the project
• Follow Salesforce development best practices and guidelines, implementing solutions and corresponding test classes, without creating technical debt, and maintaining security in the application.
• Analyze and implement high-quality code according to specifications
• Partner with Business Systems Analysts to understand business requirements in order to build solutions that meet the needs of the business
• Participate in our technical skill building activities to support an environment of continuous learning and collaborating on solutions by giving feedback.
What skills do I need? 📖
• 5+ Years of Salesforce development platform: Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPI, and Flows.
• You have a strong understanding of CPQ
• Experience with CI/CD and deployment techniques in Salesforce (SalesforceDX,Gearset etc.)
• Experience with the Salesforce Security Model
• Familiarity with the following: Salesforce Developer Console / Workbench / API Tooling, Visual Workflow, and other development tools.
• Experience with integrating 3rd-party APIs with the Salesforce platform
• Ability to write in HTML, CSS, Javascript, and popular Web UI frameworks within.
• Understanding of Salesforce test framework
• Thorough understanding of the constraints of Salesforce platform, particularly with regards to governor limits and best practices in delivering business requirements in the context of those constraints and troubleshooting problems which are hitting limits.
• Experience with financial systems (Zuora, Netsuite) is a plus
• Enthusiasm in startup culture and learning fast!
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• Fun events for Intercomrades, friends, and family!
#LI-Remote Show more details...
via Salary.com
posted_at: 26 days agoschedule_type: Full-time
The world’s first customer platform helping internet businesses accelerate growth☝️
Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion... unique people worldwide.
Intercom is a deeply
The world’s first customer platform helping internet businesses accelerate growth☝️
Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion... unique people worldwide.
Intercom is a deeply creative company with the confidence to believe it can fundamentally change the future of internet business. Our people are incredibly ambitious, yet humble. Warm, accepting, and positive. Whether you build, market, sell or support product, we want you to make your mark with us.
What's the opportunity? 🤔
We are looking for a Senior Business Systems Analyst with top notch “Run The Business” skills to join our GTM Business Systems Team. In this role you will be responsible for supporting our Sales, Marketing and Billing/Finance teams by administering and advancing the business systems that are the heart of our departments. We’re looking for someone with a deep knowledge of the Salesforce ecosystem and CPQ interested in building out a world class enterprise sales tech stack using the best tools on the market. By nature, you're a problem solver and excited to troubleshoot issues that impair our sales/support processes. You should have the ability to uncover deficiencies in our systems, escalate them properly, and devise long-term solutions.
What will I be doing? 🚀
• Collaborate with business partners to identify, analyze and document requirements for new Salesforce initiatives and enhancements.
• Lead the design, configuration and customization of Salesforce solutions that meet business needs, using best practices.
• Act as the primary liaison between business partners and technical teams to ensure solutions are delivered on-time, within scope and to specification.
• Conduct data analysis to identify trends, validate assumptions, and support business cases.
• Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design.
• Participate in the testing and deployment of enhancements and projects related configuration in Salesforce, CPQ, and other sales tools.
• Develop a deep knowledge of various platforms to help document and improve Intercom’s sales process.
• Effectively liaise between Sales Operations, Marketing Operations, Engineering, Sales Enablement, Finance, and Sales Leaders to identify deficiencies and deliver innovative solutions.
What skills do I need? 📖
• Bachelor’s Degree or relevant work experiences
• 5 years of experience as a Salesforce BSA or Salesforce Admin, with a strong understanding of Salesforce architecture and integration with other systems.
• Salesforce Certified Administrator or Platform App Builder Certifications.
• Experience in Salesforce Lightning and/or Salesforce CPQ is a plus.
• Experience working in an Agile environment.
• Ability to document the business use cases and translate into technical requirements.
• Facilitate and drive alignment between conflicting prioritization.
• Effective verbal and written communicator.
Bonus skills & attributes 🙌
• Salesforce Certified Administrator or Platform App Builder Certifications
• Experience working in an Agile environment
• Experience or troubleshooting issues involving Flows, Validation Rules, Process Builders, and Apex Triggers within Salesforce
• Sales or Sales Ops Experience
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
The base salary range for this role is targeted at $102,900.00 - $139,100.00 in Colorado, 108,900.00 - 147,200.00 in Washington, and 121,000.00 - 163,600.00 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well Show more details...
Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby’s, and Shopify, use Intercom to connect with a billion... unique people worldwide.
Intercom is a deeply creative company with the confidence to believe it can fundamentally change the future of internet business. Our people are incredibly ambitious, yet humble. Warm, accepting, and positive. Whether you build, market, sell or support product, we want you to make your mark with us.
What's the opportunity? 🤔
We are looking for a Senior Business Systems Analyst with top notch “Run The Business” skills to join our GTM Business Systems Team. In this role you will be responsible for supporting our Sales, Marketing and Billing/Finance teams by administering and advancing the business systems that are the heart of our departments. We’re looking for someone with a deep knowledge of the Salesforce ecosystem and CPQ interested in building out a world class enterprise sales tech stack using the best tools on the market. By nature, you're a problem solver and excited to troubleshoot issues that impair our sales/support processes. You should have the ability to uncover deficiencies in our systems, escalate them properly, and devise long-term solutions.
What will I be doing? 🚀
• Collaborate with business partners to identify, analyze and document requirements for new Salesforce initiatives and enhancements.
• Lead the design, configuration and customization of Salesforce solutions that meet business needs, using best practices.
• Act as the primary liaison between business partners and technical teams to ensure solutions are delivered on-time, within scope and to specification.
• Conduct data analysis to identify trends, validate assumptions, and support business cases.
• Independently review requests and troubleshoot issues to understand technical deficiencies of the product, define root causes, and implement proactive resolution design.
• Participate in the testing and deployment of enhancements and projects related configuration in Salesforce, CPQ, and other sales tools.
• Develop a deep knowledge of various platforms to help document and improve Intercom’s sales process.
• Effectively liaise between Sales Operations, Marketing Operations, Engineering, Sales Enablement, Finance, and Sales Leaders to identify deficiencies and deliver innovative solutions.
What skills do I need? 📖
• Bachelor’s Degree or relevant work experiences
• 5 years of experience as a Salesforce BSA or Salesforce Admin, with a strong understanding of Salesforce architecture and integration with other systems.
• Salesforce Certified Administrator or Platform App Builder Certifications.
• Experience in Salesforce Lightning and/or Salesforce CPQ is a plus.
• Experience working in an Agile environment.
• Ability to document the business use cases and translate into technical requirements.
• Facilitate and drive alignment between conflicting prioritization.
• Effective verbal and written communicator.
Bonus skills & attributes 🙌
• Salesforce Certified Administrator or Platform App Builder Certifications
• Experience working in an Agile environment
• Experience or troubleshooting issues involving Flows, Validation Rules, Process Builders, and Apex Triggers within Salesforce
• Sales or Sales Ops Experience
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
The base salary range for this role is targeted at $102,900.00 - $139,100.00 in Colorado, 108,900.00 - 147,200.00 in Washington, and 121,000.00 - 163,600.00 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well Show more details...
via Indeed
posted_at: 22 days agoschedule_type: Full-timework_from_home: 1
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity?
Intercom is looking for a Senior Pricing Manager to help scale our Monetization team. This team leads pricing and packaging efforts across all of Intercom's new and existing products and services. You will take the lead on complex projects, incorporating customer insights, company strategy, quantitative analysis, and stakeholder management. You will collaborate with leaders from product, marketing, sales, and finance to lead research, develop recommendations, run experiments, and launch new products - ultimately helping Intercom continue to grow.
This position is highly visible, cross-functional, and strategic, and you will be in the driver's seat for one of the most impactful roles in the business. This is a unique opportunity to make a big impact at an iconic late-stage SaaS unicorn!
We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. While we'd love to see you at the office, this job is also available for remote employment in the following states; California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington.
What will I be doing?
• Lead Pricing and Packaging projects, with particular focus on existing products, services, metrics, and levers, through experimentation, customer research, and collaboration with sales teams.
• Operationalize and improve the product launch and monetization process, in collaboration with Product Marketing, Business Operations, and Product.
• Identify opportunities for new pricing, packaging and bundling strategies that will contribute to our strategic goals and revenue growth.
• Drive competitive pricing analysis, pricing research, and other relevant analyses to inform pricing recommendations
• Collaborate with our research and data science teams to develop standardized, repeatable monetization reports to uncover key trends, performance, issues, behaviors, and metrics
• Propose experiments and research projects to optimize our monetization strategy
What skills do I need?
• Bachelor's degree or equivalent working experience; MBA preferred but not required.
• 5+ years of experience in developing pricing and packaging, marketing SaaS products, management consulting or related field
• Excellent organization and project management skills, able to demonstrate experience working in a fast-paced environment with tight deadlines and multiple, competing priorities.
• Proven analytical skills and strategic thinking, with demonstrated ability to develop creative solutions to complex problems
• Able to effectively communicate and influence across all levels: within the team, to cross-functional partners, leadership, and executives.
• Strong research abilities, with experience performing customer segmentation, price elasticity analysis, competitive intelligence, and ROI analysis.
• Strong written and spoken communication skills
Bonus skills & attributes
• Experience with pricing experiments like Van Westendorp, Gabor-Granger, and conjoint analysis.
• Familiarity with quantitative tools such SQL, Excel, R, and Tableau
Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
The base salary range for candidates within the San Francisco Bay Area is $130,000-$177,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
The base salary range for this role is targeted at $104,000-$123,000 in Colorado and most remote locations, and $111,000-$150,000 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, New York and Colorado, but the role is open to candidates outside of those locations as well.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity?
Intercom is looking for a Senior Pricing Manager to help scale our Monetization team. This team leads pricing and packaging efforts across all of Intercom's new and existing products and services. You will take the lead on complex projects, incorporating customer insights, company strategy, quantitative analysis, and stakeholder management. You will collaborate with leaders from product, marketing, sales, and finance to lead research, develop recommendations, run experiments, and launch new products - ultimately helping Intercom continue to grow.
This position is highly visible, cross-functional, and strategic, and you will be in the driver's seat for one of the most impactful roles in the business. This is a unique opportunity to make a big impact at an iconic late-stage SaaS unicorn!
We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. While we'd love to see you at the office, this job is also available for remote employment in the following states; California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington.
What will I be doing?
• Lead Pricing and Packaging projects, with particular focus on existing products, services, metrics, and levers, through experimentation, customer research, and collaboration with sales teams.
• Operationalize and improve the product launch and monetization process, in collaboration with Product Marketing, Business Operations, and Product.
• Identify opportunities for new pricing, packaging and bundling strategies that will contribute to our strategic goals and revenue growth.
• Drive competitive pricing analysis, pricing research, and other relevant analyses to inform pricing recommendations
• Collaborate with our research and data science teams to develop standardized, repeatable monetization reports to uncover key trends, performance, issues, behaviors, and metrics
• Propose experiments and research projects to optimize our monetization strategy
What skills do I need?
• Bachelor's degree or equivalent working experience; MBA preferred but not required.
• 5+ years of experience in developing pricing and packaging, marketing SaaS products, management consulting or related field
• Excellent organization and project management skills, able to demonstrate experience working in a fast-paced environment with tight deadlines and multiple, competing priorities.
• Proven analytical skills and strategic thinking, with demonstrated ability to develop creative solutions to complex problems
• Able to effectively communicate and influence across all levels: within the team, to cross-functional partners, leadership, and executives.
• Strong research abilities, with experience performing customer segmentation, price elasticity analysis, competitive intelligence, and ROI analysis.
• Strong written and spoken communication skills
Bonus skills & attributes
• Experience with pricing experiments like Van Westendorp, Gabor-Granger, and conjoint analysis.
• Familiarity with quantitative tools such SQL, Excel, R, and Tableau
Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
The base salary range for candidates within the San Francisco Bay Area is $130,000-$177,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
The base salary range for this role is targeted at $104,000-$123,000 in Colorado and most remote locations, and $111,000-$150,000 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, New York and Colorado, but the role is open to candidates outside of those locations as well.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
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