Intercom

Intercom.help is a website that provides customer messaging and support tools for businesses. It offers live chat, email, and mobile messaging platforms that help companies to communicate with customers in real-time, improving their customer experience. Intercom.help also includes features such as automation, analytics, and integrations with popular business tools, making it easier for businesses to manage their customer communication and support needs. The website's intuitive interface makes it easy for businesses to get started with no coding required. Overall, Intercom.help helps businesses to build strong relationships with their customers and provide exceptional customer experiences.

softwarepundit.comIntercom is one of the most powerful tools on the market and is ideal for large or enterprise technology-forward businesses looking to generate and capture leads for the sales team.

Through their messaging platform, businesses can chat with prospective and existing customers either directly on their website or embedded right into their mobile application.getvoip.comIntercom provides three different messaging-first solutions that offer modern internet businesses a complete platform to accelerate growth across the entire customer journey.

Intercom is one of the most popular alternatives to Salesforce. Intercom provides usernames, icons, and profiles for each user and tools to create and edit conversations, send messages, and more.ubiquedigitalsolutions.comIntercom’s features include analytics that measures engagement rates on social media channels such as Facebook Messenger, Snapchat or Instagram stories.

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in United States

  • Latitude\Longitude
    37.751 / -97.822    Google Map

  • Traffic rank
    #9,656 Site Rank

  • Site age
    8 yrs old

  • Site Owner information
    Whois info

  • Founded
    2011

  • Founders
    Eoghan McCabe,Des Traynor,Ciaran Lee,David Barrett

  • Headquarters
    San Francisco, California,, U.S.

  • Key people
    Eoghan McCabe (Chairperson & CEO),Paul Adams (CPO),Darragh Curran (CTO),Dan Griggs (CFO)

  • Number of employees
    1,013 (2022)

  • Revenue
    US$200 million (2021)

  • Type
    Private company

  • Industry
    Enterprise software

Traffic rank
#9,656
Site age
8 yrs
Location
United States
Popular Questions for Intercom
Newest job postings for Intercom
via Greenhouse posted_at: 13 days agoschedule_type: Full-time
What's the opportunity? 🤔 • Do you have a strong need to understand how and why things work the way they do? Are you acutely aware of customer experience and upset when a company you’re dealing with lets you down? If you have some engineering or web development experience and want to be a part of creating truly exceptional customer experiences then the Customer Support team at Intercom is right... for you. • We're looking for a support engineer What's the opportunity? 🤔
• Do you have a strong need to understand how and why things work the way they do? Are you acutely aware of customer experience and upset when a company you’re dealing with lets you down? If you have some engineering or web development experience and want to be a part of creating truly exceptional customer experiences then the Customer Support team at Intercom is right... for you.
• We're looking for a support engineer to join our team in Chicago. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle the challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams.
• We use Intercom to support Intercom customers, so whether you’re just starting out in your career or want to get a deeper understanding of fundamental customer motivations and how those are applied to building an ambitious, world-class product, this role provides that great opportunity. We have all experienced terrible customer service. Robotic agents running through a script of predetermined messages, never helping or sympathizing, just programmatically following instructions. That’s the opposite of who we are.
• Our way of providing support is based on the principles of continuity and trust and our style of communication is personal, friendly and fun. We engage in dynamic conversations with our customers and are big fans of visual communication (think emojis, stickers, GIFs) - we believe that visual support is human support!
• This opportunity is for folks who truly love supporting customers and sees themselves in a customer facing role long term. This is not a springboard into other areas or jobs at Intercom. This is a great role for those who are looking to be part of our support team for a while and who are excited about supporting Intercom’s growth with personal experiences.

This opportunity will have a working schedule of Saturday through Wednesday. With Thursday and Friday being your days off. The expectation is to be in-role for at least one year before transitioning to a more standard schedule.

What will I be doing? 🚀
• Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers
• Solve technical problems for customers on a daily basis
• Utilize inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
• Influence the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams

What your first 6 months will look like:
• 30 days - Onboarding to Intercom & Customer Support: You’ll learn what it means to be an Intercomrade and the ins & outs of our product. You will learn the fundamentals to set you up for success, and will be talking to our customers alongside a dedicated mentor.
• 90 days - Helping customers & crushing KPIs: At this point you’ll be fully ready to jump in - helping customers and tracking your performance based on our ambitious yet achievable Key Performance Indicators.
• 6 months - Broadening your impact on the team and your personal development: While supporting customers, you will also have the opportunity to get involved with CS teams and additional projects like social media support, bots & automation, quality assurance, internal support, and more!

What skills do I need? 📖

The basic requirements to be successful in this role are:
• Solid basic knowledge of programming. You don’t have to be proficient in one of the languages we use (Ruby and JavaScript) but you should have an active interest in learning them
• Computer Science degree or 1-2 years working in a web development background
• Previous experience with problem solving in a troubleshooting environment

However, great support takes more than tech skills, so we also need you to have:
• A real interest in helping a high volume of customers who range from experienced developers to non-technical
• The ability to rapidly switch gears while retaining focus on the bigger picture
• Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
• Ambition, eagerness to learn and improve, passion for tech and the future of the internet

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!

Bonus skills & attributes 🙌
• Strong knowledge of Ruby, Rails and Javascript
• Familiarity with native mobile development

The base salary range for candidates within the Chicago Area is $60,000.00 - $81,300.00. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs
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via Indeed posted_at: 15 hours agoschedule_type: Full-timesalary: 20–26 an hour
We are looking for a technician to install Audio Visual, CCTV, Intercom / PA Communications Systems. We are an established industry leader for over 50 years in Central Texas serving our Commercial, Government, Manufacturing and Healthcare customers. Are you motivated to learn new systems? We train AND support our technicians in the field. Are you experienced? We want to take you to the next... level. Lead Technician Skills: • Know how to install We are looking for a technician to install Audio Visual, CCTV, Intercom / PA Communications Systems. We are an established industry leader for over 50 years in Central Texas serving our Commercial, Government, Manufacturing and Healthcare customers. Are you motivated to learn new systems? We train AND support our technicians in the field. Are you experienced? We want to take you to the next... level.

Lead Technician Skills:
• Know how to install cabling and basic/complex components and devices for AV, Intercom / PA Communication systems, and CCTV systems with minimum to no supervision.
• System programming and/or computer background is a plus.
• Knowledge of Distributive Audio systems such as 70 Volt and 25 Volt
• Basic Electronic Circuit knowledge such as voltage, current, impedance and relay logic.
• Experience with digital signal processors – connecting, configuring, and commissioning.
• Experience with tools of the trade such as: soldering iron, voltmeter, and impedance meter.
• Experience working as a team with other technicians and having materials at job site to complete an installation project on time.
• Experience working in the field with other contractors to ensure projects are completed to Code and customer satisfaction.
• Able to read and interpret system blueprints and schematics to determine efficient installation of new or upgraded systems.
• Able to inspect, test and diagnose electrical problems on system
• Manufacturing certifications preferred but not required.
• Proven work record and good communication skills.
• Great attitude, positive, team player, motivated to learn, and takes pride in completing quality installations.
• Hardworking, leader and goal oriented.
• Occasional travel.
• High school diploma or equivalent.
• Valid driver’s license and clean driving record required.

Entry Level Skills:
• Work with our teams to install low voltage cabling and devices for intercom/PA, AV, and CCTV systems.
• Some experience in cabling, terminating and installing devices.
• Good with hand tools.
• Able to follow directions.
• Proven work record and good communication skills.
• Dependable and organized.
• Travel to the job site and arrive on time, with all safety gear, required tools and parts.
• Occasional travel.
• High school diploma or equivalent.
• Valid driver’s license and clean driving record required.

Great Benefits:
• Competitive pay based on level of experience
• Full time2 weeks of PTO in the first year
• Medical Benefits after 30 days
• Dental Benefits
• Vision
• Matching 401K
• Weekly direct deposit
• Free Life Insurance
• 7 paid Holidays
• Company uniforms provided

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift

Education:
• High school or equivalent (Required)

License/Certification:
• Driver's License (Required)

Work Location: One location
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via UPMatters Jobs posted_at: 1 day agoschedule_type: Full-time
Intercom is redefining how businesses support their customers using powerful messaging and automation. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users. Join the company Intercom is redefining how businesses support their customers using powerful messaging and automation.

Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.

Join the company helping businesses grow revenue through in-product messaging, and so much more!

What's the opportunity?

The Business Systems organization builds and operates the core infrastructure used to execute Intercom's strategy to redefine how businesses support their customers by enabling the company to operate in a highly effective and efficient way.

The organization is well-positioned to drive real impact, establishing the source of truth for all of our key metrics, creating seamless user experiences for our employees, setting Intercom up to do business the way our customers demand, coordinating the changes we make with our diverse stakeholder groups to set us all up for success.

As a Sr. Salesforce Engineer, you will be responsible for creating custom solutions to automate some of the most complex processes in a fast-paced environment. The ideal candidate will be a people-person who has a very strong passion in building highly scalable, effective, user-experience driven solutions. We are looking for a talented and energetic Systems Engineer with an in-depth knowledge of the Salesforce development platform, integrations, CPQ, and general web application development.

We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. While we'd love to see you at the office, this job is also available for remote employment if your place of permanent residence in the following states; California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington.

What will I be doing?
• Build solutions using key Salesforce core programing languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs)
• Contribute to our framework for Salesforce development best practices. You will help establish what great looks like for others to follow.
• Using Salesforce APIs, partner with cross-functional teams to implement and maintain our Lead to Cash integrations in order to drive automation and efficiency.
• Manage Salesforce engineering projects throughout the entire development life cycle (including technical design, coding, testing, deployment, documentation and support)
• Perform independent code reviews and certify code developed other team members on the project
• Follow Salesforce development best practices and guidelines, implementing solutions and corresponding test classes, without creating technical debt, and maintaining security in the application.
• Analyze and implement high-quality code according to specifications
• Partner with Business Systems Analysts to understand business requirements in order to build solutions that meet the needs of the business
• Participate in our technical skill building activities to support an environment of continuous learning and collaborating on solutions by giving feedback.
What skills do I need?
• 5+ Years of Salesforce development platform: Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPI, and Flows.
• You have a strong understanding of CPQ
• Experience with CI/CD and deployment techniques in Salesforce (SalesforceDX,Gearset etc.)
• Experience with the Salesforce Security Model
• Familiarity with the following: Salesforce Developer Console / Workbench / API Tooling, Visual Workflow, and other development tools.
• Experience with integrating 3rd-party APIs with the Salesforce platform
• Ability to write in HTML, CSS, Javascript, and popular Web UI frameworks within.
• Understanding of Salesforce test framework
• Thorough understanding of the constraints of Salesforce platform, particularly with regards to governor limits and best practices in delivering business requirements in the context of those constraints and troubleshooting problems which are hitting limits.
• Experience with financial systems (Zuora, Netsuite) is a plus
• Enthusiasm in startup culture and learning fast!
Benefits

We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Macbooks are our standard, but we're happy to get you whatever equipment helps you get your job done
• Fun events for Intercomrades, friends, and family!
The base salary range for this role is targeted at $143,000 - $193,500 in Colorado, $151,500 - $204,900 in Washington, and $168,000 - $227,000 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).

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