Home 
How Blumble Works 
Search Algorithm 
Your Privacy 
About 
Facebook
Twitter
Blog
Most recent job postings at Intercom
via Greenhouse
posted_at: 13 days agoschedule_type: Full-time
What's the opportunity? 🤔
• Do you have a strong need to understand how and why things work the way they do? Are you acutely aware of customer experience and upset when a company you’re dealing with lets you down? If you have some engineering or web development experience and want to be a part of creating truly exceptional customer experiences then the Customer Support team at Intercom is right... for you.
• We're looking for a support engineer
What's the opportunity? 🤔
• Do you have a strong need to understand how and why things work the way they do? Are you acutely aware of customer experience and upset when a company you’re dealing with lets you down? If you have some engineering or web development experience and want to be a part of creating truly exceptional customer experiences then the Customer Support team at Intercom is right... for you.
• We're looking for a support engineer to join our team in Chicago. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle the challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams.
• We use Intercom to support Intercom customers, so whether you’re just starting out in your career or want to get a deeper understanding of fundamental customer motivations and how those are applied to building an ambitious, world-class product, this role provides that great opportunity. We have all experienced terrible customer service. Robotic agents running through a script of predetermined messages, never helping or sympathizing, just programmatically following instructions. That’s the opposite of who we are.
• Our way of providing support is based on the principles of continuity and trust and our style of communication is personal, friendly and fun. We engage in dynamic conversations with our customers and are big fans of visual communication (think emojis, stickers, GIFs) - we believe that visual support is human support!
• This opportunity is for folks who truly love supporting customers and sees themselves in a customer facing role long term. This is not a springboard into other areas or jobs at Intercom. This is a great role for those who are looking to be part of our support team for a while and who are excited about supporting Intercom’s growth with personal experiences.
This opportunity will have a working schedule of Saturday through Wednesday. With Thursday and Friday being your days off. The expectation is to be in-role for at least one year before transitioning to a more standard schedule.
What will I be doing? 🚀
• Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers
• Solve technical problems for customers on a daily basis
• Utilize inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
• Influence the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams
What your first 6 months will look like:
• 30 days - Onboarding to Intercom & Customer Support: You’ll learn what it means to be an Intercomrade and the ins & outs of our product. You will learn the fundamentals to set you up for success, and will be talking to our customers alongside a dedicated mentor.
• 90 days - Helping customers & crushing KPIs: At this point you’ll be fully ready to jump in - helping customers and tracking your performance based on our ambitious yet achievable Key Performance Indicators.
• 6 months - Broadening your impact on the team and your personal development: While supporting customers, you will also have the opportunity to get involved with CS teams and additional projects like social media support, bots & automation, quality assurance, internal support, and more!
What skills do I need? 📖
The basic requirements to be successful in this role are:
• Solid basic knowledge of programming. You don’t have to be proficient in one of the languages we use (Ruby and JavaScript) but you should have an active interest in learning them
• Computer Science degree or 1-2 years working in a web development background
• Previous experience with problem solving in a troubleshooting environment
However, great support takes more than tech skills, so we also need you to have:
• A real interest in helping a high volume of customers who range from experienced developers to non-technical
• The ability to rapidly switch gears while retaining focus on the bigger picture
• Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
• Ambition, eagerness to learn and improve, passion for tech and the future of the internet
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!
Bonus skills & attributes 🙌
• Strong knowledge of Ruby, Rails and Javascript
• Familiarity with native mobile development
The base salary range for candidates within the Chicago Area is $60,000.00 - $81,300.00. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs Show more details...
• Do you have a strong need to understand how and why things work the way they do? Are you acutely aware of customer experience and upset when a company you’re dealing with lets you down? If you have some engineering or web development experience and want to be a part of creating truly exceptional customer experiences then the Customer Support team at Intercom is right... for you.
• We're looking for a support engineer to join our team in Chicago. This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle the challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Intercom into their products, diagnose and report problems they have, and serve as the bridge between our customers and our product teams.
• We use Intercom to support Intercom customers, so whether you’re just starting out in your career or want to get a deeper understanding of fundamental customer motivations and how those are applied to building an ambitious, world-class product, this role provides that great opportunity. We have all experienced terrible customer service. Robotic agents running through a script of predetermined messages, never helping or sympathizing, just programmatically following instructions. That’s the opposite of who we are.
• Our way of providing support is based on the principles of continuity and trust and our style of communication is personal, friendly and fun. We engage in dynamic conversations with our customers and are big fans of visual communication (think emojis, stickers, GIFs) - we believe that visual support is human support!
• This opportunity is for folks who truly love supporting customers and sees themselves in a customer facing role long term. This is not a springboard into other areas or jobs at Intercom. This is a great role for those who are looking to be part of our support team for a while and who are excited about supporting Intercom’s growth with personal experiences.
This opportunity will have a working schedule of Saturday through Wednesday. With Thursday and Friday being your days off. The expectation is to be in-role for at least one year before transitioning to a more standard schedule.
What will I be doing? 🚀
• Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers
• Solve technical problems for customers on a daily basis
• Utilize inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
• Influence the direction of the Intercom product through daily communication with our customers and consistent collaboration with our product teams
What your first 6 months will look like:
• 30 days - Onboarding to Intercom & Customer Support: You’ll learn what it means to be an Intercomrade and the ins & outs of our product. You will learn the fundamentals to set you up for success, and will be talking to our customers alongside a dedicated mentor.
• 90 days - Helping customers & crushing KPIs: At this point you’ll be fully ready to jump in - helping customers and tracking your performance based on our ambitious yet achievable Key Performance Indicators.
• 6 months - Broadening your impact on the team and your personal development: While supporting customers, you will also have the opportunity to get involved with CS teams and additional projects like social media support, bots & automation, quality assurance, internal support, and more!
What skills do I need? 📖
The basic requirements to be successful in this role are:
• Solid basic knowledge of programming. You don’t have to be proficient in one of the languages we use (Ruby and JavaScript) but you should have an active interest in learning them
• Computer Science degree or 1-2 years working in a web development background
• Previous experience with problem solving in a troubleshooting environment
However, great support takes more than tech skills, so we also need you to have:
• A real interest in helping a high volume of customers who range from experienced developers to non-technical
• The ability to rapidly switch gears while retaining focus on the bigger picture
• Excellent written communication skills with the ability to explain complex topics in easily understood, concise language [English]
• Ambition, eagerness to learn and improve, passion for tech and the future of the internet
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!
Bonus skills & attributes 🙌
• Strong knowledge of Ruby, Rails and Javascript
• Familiarity with native mobile development
The base salary range for candidates within the Chicago Area is $60,000.00 - $81,300.00. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs Show more details...
via Indeed
posted_at: 15 hours agoschedule_type: Full-timesalary: 20–26 an hour
We are looking for a technician to install Audio Visual, CCTV, Intercom / PA Communications Systems. We are an established industry leader for over 50 years in Central Texas serving our Commercial, Government, Manufacturing and Healthcare customers. Are you motivated to learn new systems? We train AND support our technicians in the field. Are you experienced? We want to take you to the next... level.
Lead Technician Skills:
• Know how to install
We are looking for a technician to install Audio Visual, CCTV, Intercom / PA Communications Systems. We are an established industry leader for over 50 years in Central Texas serving our Commercial, Government, Manufacturing and Healthcare customers. Are you motivated to learn new systems? We train AND support our technicians in the field. Are you experienced? We want to take you to the next... level.
Lead Technician Skills:
• Know how to install cabling and basic/complex components and devices for AV, Intercom / PA Communication systems, and CCTV systems with minimum to no supervision.
• System programming and/or computer background is a plus.
• Knowledge of Distributive Audio systems such as 70 Volt and 25 Volt
• Basic Electronic Circuit knowledge such as voltage, current, impedance and relay logic.
• Experience with digital signal processors – connecting, configuring, and commissioning.
• Experience with tools of the trade such as: soldering iron, voltmeter, and impedance meter.
• Experience working as a team with other technicians and having materials at job site to complete an installation project on time.
• Experience working in the field with other contractors to ensure projects are completed to Code and customer satisfaction.
• Able to read and interpret system blueprints and schematics to determine efficient installation of new or upgraded systems.
• Able to inspect, test and diagnose electrical problems on system
• Manufacturing certifications preferred but not required.
• Proven work record and good communication skills.
• Great attitude, positive, team player, motivated to learn, and takes pride in completing quality installations.
• Hardworking, leader and goal oriented.
• Occasional travel.
• High school diploma or equivalent.
• Valid driver’s license and clean driving record required.
Entry Level Skills:
• Work with our teams to install low voltage cabling and devices for intercom/PA, AV, and CCTV systems.
• Some experience in cabling, terminating and installing devices.
• Good with hand tools.
• Able to follow directions.
• Proven work record and good communication skills.
• Dependable and organized.
• Travel to the job site and arrive on time, with all safety gear, required tools and parts.
• Occasional travel.
• High school diploma or equivalent.
• Valid driver’s license and clean driving record required.
Great Benefits:
• Competitive pay based on level of experience
• Full time2 weeks of PTO in the first year
• Medical Benefits after 30 days
• Dental Benefits
• Vision
• Matching 401K
• Weekly direct deposit
• Free Life Insurance
• 7 paid Holidays
• Company uniforms provided
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Education:
• High school or equivalent (Required)
License/Certification:
• Driver's License (Required)
Work Location: One location Show more details...
Lead Technician Skills:
• Know how to install cabling and basic/complex components and devices for AV, Intercom / PA Communication systems, and CCTV systems with minimum to no supervision.
• System programming and/or computer background is a plus.
• Knowledge of Distributive Audio systems such as 70 Volt and 25 Volt
• Basic Electronic Circuit knowledge such as voltage, current, impedance and relay logic.
• Experience with digital signal processors – connecting, configuring, and commissioning.
• Experience with tools of the trade such as: soldering iron, voltmeter, and impedance meter.
• Experience working as a team with other technicians and having materials at job site to complete an installation project on time.
• Experience working in the field with other contractors to ensure projects are completed to Code and customer satisfaction.
• Able to read and interpret system blueprints and schematics to determine efficient installation of new or upgraded systems.
• Able to inspect, test and diagnose electrical problems on system
• Manufacturing certifications preferred but not required.
• Proven work record and good communication skills.
• Great attitude, positive, team player, motivated to learn, and takes pride in completing quality installations.
• Hardworking, leader and goal oriented.
• Occasional travel.
• High school diploma or equivalent.
• Valid driver’s license and clean driving record required.
Entry Level Skills:
• Work with our teams to install low voltage cabling and devices for intercom/PA, AV, and CCTV systems.
• Some experience in cabling, terminating and installing devices.
• Good with hand tools.
• Able to follow directions.
• Proven work record and good communication skills.
• Dependable and organized.
• Travel to the job site and arrive on time, with all safety gear, required tools and parts.
• Occasional travel.
• High school diploma or equivalent.
• Valid driver’s license and clean driving record required.
Great Benefits:
• Competitive pay based on level of experience
• Full time2 weeks of PTO in the first year
• Medical Benefits after 30 days
• Dental Benefits
• Vision
• Matching 401K
• Weekly direct deposit
• Free Life Insurance
• 7 paid Holidays
• Company uniforms provided
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
Education:
• High school or equivalent (Required)
License/Certification:
• Driver's License (Required)
Work Location: One location Show more details...
via UPMatters Jobs
posted_at: 1 day agoschedule_type: Full-time
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity?
The Business Systems organization builds and operates the core infrastructure used to execute Intercom's strategy to redefine how businesses support their customers by enabling the company to operate in a highly effective and efficient way.
The organization is well-positioned to drive real impact, establishing the source of truth for all of our key metrics, creating seamless user experiences for our employees, setting Intercom up to do business the way our customers demand, coordinating the changes we make with our diverse stakeholder groups to set us all up for success.
As a Sr. Salesforce Engineer, you will be responsible for creating custom solutions to automate some of the most complex processes in a fast-paced environment. The ideal candidate will be a people-person who has a very strong passion in building highly scalable, effective, user-experience driven solutions. We are looking for a talented and energetic Systems Engineer with an in-depth knowledge of the Salesforce development platform, integrations, CPQ, and general web application development.
We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. While we'd love to see you at the office, this job is also available for remote employment if your place of permanent residence in the following states; California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington.
What will I be doing?
• Build solutions using key Salesforce core programing languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs)
• Contribute to our framework for Salesforce development best practices. You will help establish what great looks like for others to follow.
• Using Salesforce APIs, partner with cross-functional teams to implement and maintain our Lead to Cash integrations in order to drive automation and efficiency.
• Manage Salesforce engineering projects throughout the entire development life cycle (including technical design, coding, testing, deployment, documentation and support)
• Perform independent code reviews and certify code developed other team members on the project
• Follow Salesforce development best practices and guidelines, implementing solutions and corresponding test classes, without creating technical debt, and maintaining security in the application.
• Analyze and implement high-quality code according to specifications
• Partner with Business Systems Analysts to understand business requirements in order to build solutions that meet the needs of the business
• Participate in our technical skill building activities to support an environment of continuous learning and collaborating on solutions by giving feedback.
What skills do I need?
• 5+ Years of Salesforce development platform: Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPI, and Flows.
• You have a strong understanding of CPQ
• Experience with CI/CD and deployment techniques in Salesforce (SalesforceDX,Gearset etc.)
• Experience with the Salesforce Security Model
• Familiarity with the following: Salesforce Developer Console / Workbench / API Tooling, Visual Workflow, and other development tools.
• Experience with integrating 3rd-party APIs with the Salesforce platform
• Ability to write in HTML, CSS, Javascript, and popular Web UI frameworks within.
• Understanding of Salesforce test framework
• Thorough understanding of the constraints of Salesforce platform, particularly with regards to governor limits and best practices in delivering business requirements in the context of those constraints and troubleshooting problems which are hitting limits.
• Experience with financial systems (Zuora, Netsuite) is a plus
• Enthusiasm in startup culture and learning fast!
Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Macbooks are our standard, but we're happy to get you whatever equipment helps you get your job done
• Fun events for Intercomrades, friends, and family!
The base salary range for this role is targeted at $143,000 - $193,500 in Colorado, $151,500 - $204,900 in Washington, and $168,000 - $227,000 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity?
The Business Systems organization builds and operates the core infrastructure used to execute Intercom's strategy to redefine how businesses support their customers by enabling the company to operate in a highly effective and efficient way.
The organization is well-positioned to drive real impact, establishing the source of truth for all of our key metrics, creating seamless user experiences for our employees, setting Intercom up to do business the way our customers demand, coordinating the changes we make with our diverse stakeholder groups to set us all up for success.
As a Sr. Salesforce Engineer, you will be responsible for creating custom solutions to automate some of the most complex processes in a fast-paced environment. The ideal candidate will be a people-person who has a very strong passion in building highly scalable, effective, user-experience driven solutions. We are looking for a talented and energetic Systems Engineer with an in-depth knowledge of the Salesforce development platform, integrations, CPQ, and general web application development.
We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. While we'd love to see you at the office, this job is also available for remote employment if your place of permanent residence in the following states; California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington.
What will I be doing?
• Build solutions using key Salesforce core programing languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs)
• Contribute to our framework for Salesforce development best practices. You will help establish what great looks like for others to follow.
• Using Salesforce APIs, partner with cross-functional teams to implement and maintain our Lead to Cash integrations in order to drive automation and efficiency.
• Manage Salesforce engineering projects throughout the entire development life cycle (including technical design, coding, testing, deployment, documentation and support)
• Perform independent code reviews and certify code developed other team members on the project
• Follow Salesforce development best practices and guidelines, implementing solutions and corresponding test classes, without creating technical debt, and maintaining security in the application.
• Analyze and implement high-quality code according to specifications
• Partner with Business Systems Analysts to understand business requirements in order to build solutions that meet the needs of the business
• Participate in our technical skill building activities to support an environment of continuous learning and collaborating on solutions by giving feedback.
What skills do I need?
• 5+ Years of Salesforce development platform: Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPI, and Flows.
• You have a strong understanding of CPQ
• Experience with CI/CD and deployment techniques in Salesforce (SalesforceDX,Gearset etc.)
• Experience with the Salesforce Security Model
• Familiarity with the following: Salesforce Developer Console / Workbench / API Tooling, Visual Workflow, and other development tools.
• Experience with integrating 3rd-party APIs with the Salesforce platform
• Ability to write in HTML, CSS, Javascript, and popular Web UI frameworks within.
• Understanding of Salesforce test framework
• Thorough understanding of the constraints of Salesforce platform, particularly with regards to governor limits and best practices in delivering business requirements in the context of those constraints and troubleshooting problems which are hitting limits.
• Experience with financial systems (Zuora, Netsuite) is a plus
• Enthusiasm in startup culture and learning fast!
Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Macbooks are our standard, but we're happy to get you whatever equipment helps you get your job done
• Fun events for Intercomrades, friends, and family!
The base salary range for this role is targeted at $143,000 - $193,500 in Colorado, $151,500 - $204,900 in Washington, and $168,000 - $227,000 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
via Greenhouse
schedule_type: Full-time
What's the opportunity? 🤔
The role of Team-IT at Intercom is to offer outstanding IT experience by providing efficient and productive support in our San Francisco, Chicago, London, and Dublin offices. We directly support Audio & Video conferencing systems, troubleshoot and resolve issues with hardware, software, and third-party tools. We manage all user access and provisioning while maintaining... and strengthening a robust infrastructure to reinforce
What's the opportunity? 🤔
The role of Team-IT at Intercom is to offer outstanding IT experience by providing efficient and productive support in our San Francisco, Chicago, London, and Dublin offices. We directly support Audio & Video conferencing systems, troubleshoot and resolve issues with hardware, software, and third-party tools. We manage all user access and provisioning while maintaining... and strengthening a robust infrastructure to reinforce and build better efficiency. We also manage a complex stack of applications and their integrations while practicing heavy awareness and care for security.We have a very cohesive team that is consistently raising the bar for IT excellence in our industry. We always step up and make the most out of opportunities to better the IT needs of Intercom. Now is the time, more than ever, to make sure our employees and Intercom are well taken care of and happy with their tech needs.
What will I be doing? 🚀
At Intercom, you will be working with a team and be the frontrunner for all end-user support. You will be in charge of account provisioning and de provisioning, onboarding and off boarding, and maintaining the stack of applications and their integrations contained within our environment. You will be working heavily in the Jamf, Okta, Intune, and GitHub environments, coming up with ideas on management and organization within them, and their basic troubleshooting. You will be coming up with and documenting processes for how we work and supporting our end-users. You will also be contributing to the maturity process of the team as a whole while managing your work projects. We are expecting impactful work from a motivated individual that wants the best for oneself and one's team.
What skills do I need? 📖
• College level degree in the relevant field or experience to make up for lack thereof.
• You love helping people and working with a team.
• Ability to solve hardware and software problems while also implementing/documenting ways or processes to avoid them in the future.
• Experience with Audio/Video and Video Conference systems across our offices. This includes technologies like Google Hangouts and hardware like TVs, projectors, speakers, microphones, cameras, etc. and assist employees in getting the most out of them.
• Experience in hosting productivity and communications applications (GSuite, for example) and the ability to train and help employees on their use. Also experience in the implementation, management, and use of SSO, 2FA, and MDM technology (Okta, Duo, JAMF, etc...) in an enterprise environment.
• Lastly, you must possess a wonderful passion for what you do, eager to learn and improve, and excited about technology and the future of the Internet and IT. With the ambition to be part of the best IT team in the industry.
Bonus skills & attributes 🙌
• Relevant certifications (Casper/JAMF certs, A+, Network+, Okta Admin, AWS certs, etc…)
• Cloud-heavy infrastructure experience
• Buildout experience
• GitHub knowledge
• Automation w/ Okta Workflows, BetterCloud, etc…
• Scripting knowledge
• Slack admin knowledge
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $70,600.00 - $95,500.00. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
The role of Team-IT at Intercom is to offer outstanding IT experience by providing efficient and productive support in our San Francisco, Chicago, London, and Dublin offices. We directly support Audio & Video conferencing systems, troubleshoot and resolve issues with hardware, software, and third-party tools. We manage all user access and provisioning while maintaining... and strengthening a robust infrastructure to reinforce and build better efficiency. We also manage a complex stack of applications and their integrations while practicing heavy awareness and care for security.We have a very cohesive team that is consistently raising the bar for IT excellence in our industry. We always step up and make the most out of opportunities to better the IT needs of Intercom. Now is the time, more than ever, to make sure our employees and Intercom are well taken care of and happy with their tech needs.
What will I be doing? 🚀
At Intercom, you will be working with a team and be the frontrunner for all end-user support. You will be in charge of account provisioning and de provisioning, onboarding and off boarding, and maintaining the stack of applications and their integrations contained within our environment. You will be working heavily in the Jamf, Okta, Intune, and GitHub environments, coming up with ideas on management and organization within them, and their basic troubleshooting. You will be coming up with and documenting processes for how we work and supporting our end-users. You will also be contributing to the maturity process of the team as a whole while managing your work projects. We are expecting impactful work from a motivated individual that wants the best for oneself and one's team.
What skills do I need? 📖
• College level degree in the relevant field or experience to make up for lack thereof.
• You love helping people and working with a team.
• Ability to solve hardware and software problems while also implementing/documenting ways or processes to avoid them in the future.
• Experience with Audio/Video and Video Conference systems across our offices. This includes technologies like Google Hangouts and hardware like TVs, projectors, speakers, microphones, cameras, etc. and assist employees in getting the most out of them.
• Experience in hosting productivity and communications applications (GSuite, for example) and the ability to train and help employees on their use. Also experience in the implementation, management, and use of SSO, 2FA, and MDM technology (Okta, Duo, JAMF, etc...) in an enterprise environment.
• Lastly, you must possess a wonderful passion for what you do, eager to learn and improve, and excited about technology and the future of the Internet and IT. With the ambition to be part of the best IT team in the industry.
Bonus skills & attributes 🙌
• Relevant certifications (Casper/JAMF certs, A+, Network+, Okta Admin, AWS certs, etc…)
• Cloud-heavy infrastructure experience
• Buildout experience
• GitHub knowledge
• Automation w/ Okta Workflows, BetterCloud, etc…
• Scripting knowledge
• Slack admin knowledge
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $70,600.00 - $95,500.00. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
via Glassdoor
posted_at: 1 day agoschedule_type: Full-timesalary: 22–35 an hour
We are a Full-Service Security Company looking for Technicians to join our team and WE HAVE WORK!!!! Full Benefits Package/401K Matching and Competitive Salary for the right person.
- Install, repair, troubleshoot Security Systems - Multi-Family Intercom Systems, Cameras/CCTV, Access Control, Security and Fire Alarm Systems...
- Locksmith Services - Installations, Repairs
Qualifications
• Previous experience in low voltage field Mandatory
•
We are a Full-Service Security Company looking for Technicians to join our team and WE HAVE WORK!!!! Full Benefits Package/401K Matching and Competitive Salary for the right person.
- Install, repair, troubleshoot Security Systems - Multi-Family Intercom Systems, Cameras/CCTV, Access Control, Security and Fire Alarm Systems...
- Locksmith Services - Installations, Repairs
Qualifications
• Previous experience in low voltage field Mandatory
• Strong troubleshooting skills
• Familiarity with power tools and low voltage equipment
• Ability to handle physical workload
Job Type: Full-time
Pay: $22.00 - $35.00 per hour
Benefits:
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
• On call
• Weekend availability
Supplemental pay types:
• Bonus pay
COVID-19 considerations:
Our Technicians are usually required to wear masks indoors, unless the building does not require it.
Education:
• High school or equivalent (Preferred)
Experience:
• Low Voltage: 3 years (Required)
Language:
• English (Preferred)
License/Certification:
• Driver's License (Required)
Willingness to travel:
• 25% (Preferred)
Work Location: Multiple Locations Show more details...
- Install, repair, troubleshoot Security Systems - Multi-Family Intercom Systems, Cameras/CCTV, Access Control, Security and Fire Alarm Systems...
- Locksmith Services - Installations, Repairs
Qualifications
• Previous experience in low voltage field Mandatory
• Strong troubleshooting skills
• Familiarity with power tools and low voltage equipment
• Ability to handle physical workload
Job Type: Full-time
Pay: $22.00 - $35.00 per hour
Benefits:
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
• On call
• Weekend availability
Supplemental pay types:
• Bonus pay
COVID-19 considerations:
Our Technicians are usually required to wear masks indoors, unless the building does not require it.
Education:
• High school or equivalent (Preferred)
Experience:
• Low Voltage: 3 years (Required)
Language:
• English (Preferred)
License/Certification:
• Driver's License (Required)
Willingness to travel:
• 25% (Preferred)
Work Location: Multiple Locations Show more details...
via Apploi
posted_at: 8 days agoschedule_type: Full-time
Job
Job
Show more details...
via Built In Chicago
schedule_type: Full-time
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company
Intercom is redefining how businesses support their customers using powerful messaging and automation.
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity? 🤔
We’re looking for a proven operator to build and develop Customer Support’s Quality and Continuous Improvement program. Continuous Improvement is at the heart of excellent customer service organizations; analyzing our conversations with customers to inform process, training, and quality priorities is how we ensure that our team is always providing the best support experience. The right candidate is exceptionally customer-focused with a background in customer-facing roles, and has experience leading quality assurance, training, and/or continuous improvement efforts. This is an incredibly data-driven role.
What will I be doing? 🚀
• Develop a framework to feed conversation and QA insights into our Enablement and Process Management teams, ensuring we are always making improvements that enhance the customer experience.
• Collaborate with QA reviewers from the support team to facilitate quality calibrations + ensure each quality review is helping the team improve.
• Help us maximize the value of our continuous improvement tech stack (QA software, insights tool) and develop strong relationships with our software partners
• Take full ownership of large, cross-functional special projects designed to accelerate our conversation insights and quality assurance strategies
• Work with Sr. CS Leadership to surface conversation insights across the company in order to inform our company strategy and roadmap.
What skills do I need? 📖
• 5+ years of experience in Customer Support or a customer-facing role
• 3+ years in a quality assurance, quality management or equivalent role
• 2+ years of project or program management experience
• Strong interpersonal and communication skills – can quickly build rapport with senior technical and non-technical leaders
• Intrinsically motivated and entrepreneurial; you enjoy a mix of working with others and by yourself
• Strong technical aptitude with experience using QA systems
• You’re an excellent self-starter with a track record of seamless execution on complex programs or projects with minimal guidance
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, rely on Intercom to deliver efficient and personal customer experiences at scale. Intercom is used to send over 500 million messages per month and enables interactions with over 600... million monthly active end users.
Join the company helping businesses grow revenue through in-product messaging, and so much more!
What's the opportunity? 🤔
We’re looking for a proven operator to build and develop Customer Support’s Quality and Continuous Improvement program. Continuous Improvement is at the heart of excellent customer service organizations; analyzing our conversations with customers to inform process, training, and quality priorities is how we ensure that our team is always providing the best support experience. The right candidate is exceptionally customer-focused with a background in customer-facing roles, and has experience leading quality assurance, training, and/or continuous improvement efforts. This is an incredibly data-driven role.
What will I be doing? 🚀
• Develop a framework to feed conversation and QA insights into our Enablement and Process Management teams, ensuring we are always making improvements that enhance the customer experience.
• Collaborate with QA reviewers from the support team to facilitate quality calibrations + ensure each quality review is helping the team improve.
• Help us maximize the value of our continuous improvement tech stack (QA software, insights tool) and develop strong relationships with our software partners
• Take full ownership of large, cross-functional special projects designed to accelerate our conversation insights and quality assurance strategies
• Work with Sr. CS Leadership to surface conversation insights across the company in order to inform our company strategy and roadmap.
What skills do I need? 📖
• 5+ years of experience in Customer Support or a customer-facing role
• 3+ years in a quality assurance, quality management or equivalent role
• 2+ years of project or program management experience
• Strong interpersonal and communication skills – can quickly build rapport with senior technical and non-technical leaders
• Intrinsically motivated and entrepreneurial; you enjoy a mix of working with others and by yourself
• Strong technical aptitude with experience using QA systems
• You’re an excellent self-starter with a track record of seamless execution on complex programs or projects with minimal guidance
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
Is this role not quite what you're looking for? Join our Talent Community to stay connected with us Show more details...
via Greenhouse
schedule_type: Full-time
What's the opportunity? 🤔
We are looking for a driven Senior Sales Compensation Analyst to be the owner and driver of the Sales Commissions process...
We are not your standard accounting team. We're highly quantitative individuals who love to turn data into insights and communicate our findings fearlessly, and we're looking for similarly minded individuals who are constantly curious and driven to understand our business better.
You will be focused
What's the opportunity? 🤔
We are looking for a driven Senior Sales Compensation Analyst to be the owner and driver of the Sales Commissions process...
We are not your standard accounting team. We're highly quantitative individuals who love to turn data into insights and communicate our findings fearlessly, and we're looking for similarly minded individuals who are constantly curious and driven to understand our business better.
You will be focused on building scalable processes and increasing operational efficiencies focused on our Sales Commission process. We want to provide a best in class experience to our sales team, and ensure our process and systems are built to scale with our growing business. You will be a key partner to Sales leadership, Sales Operations and Finance teams.
We’re looking for someone who can help us create a strong infrastructure for the team and proactively drive change to support our company’s growth. If this sounds like you, we would love to hear from you!
We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. While we’d love to see you at the office, this job is also available for remote employment if your place of permanent residence is in the following states; California and Washington.
What will I be doing? 🚀
• Manage our commissions process for the Global Sales Organization in four offices
• Administer all sales variable payments, including commissions, draws, MBOs, and SPIFFs in accordance with the commission process for all commissionable employees
• Ensure accurate and timely distribution of individual sales compensation documents to a global sales organization
• Help develop and implement sales commission policies and processes for our sales teams across all segments; develop processes that scale as the company continues growth
• Own sales attainment metrics
• Proactively review, analyze and improve our current commissions process in partnership with our Finance and Sales teams
• Support Sales leadership, Sales Operations, and Finance teams with compensation metrics and reporting, including cost of sales analysis month to month and quarter to quarter
• Resolve commissions disputes and inquiries and process corrections and adjustments
• Provide commission expenses reporting and analytics
What skills do I need? 📖
• 5+ years of relevant experience in a Sales Compensation is required
• Strong knowledge of commissions and sales operations processes
• Prior experience in a technology/software/SaaS company is a plus
• Knowledge of compensation systems, preferably CaptivateIQ
• Strong Excel skills
• Experience with ASC 606 commissions accounting is a plus
• Strong business insight and judgment, team orientation and collaborative style
• Strong planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines and adapt to a changing business environment
• Exceptional independent problem solving skills
• Excellent communication skills, including the ability to manage senior stakeholders
Bonus skills & attributes 🙌
• BA/BS in Business with an emphasis in Accounting
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.
The base salary range for this role is targeted at $122,200 - $165,400 in Washington and California (Non-SF Metro) and $135,800 - $183,800 for the San Francisco Bay Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California and Washington Show more details...
We are looking for a driven Senior Sales Compensation Analyst to be the owner and driver of the Sales Commissions process...
We are not your standard accounting team. We're highly quantitative individuals who love to turn data into insights and communicate our findings fearlessly, and we're looking for similarly minded individuals who are constantly curious and driven to understand our business better.
You will be focused on building scalable processes and increasing operational efficiencies focused on our Sales Commission process. We want to provide a best in class experience to our sales team, and ensure our process and systems are built to scale with our growing business. You will be a key partner to Sales leadership, Sales Operations and Finance teams.
We’re looking for someone who can help us create a strong infrastructure for the team and proactively drive change to support our company’s growth. If this sounds like you, we would love to hear from you!
We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney. While we’d love to see you at the office, this job is also available for remote employment if your place of permanent residence is in the following states; California and Washington.
What will I be doing? 🚀
• Manage our commissions process for the Global Sales Organization in four offices
• Administer all sales variable payments, including commissions, draws, MBOs, and SPIFFs in accordance with the commission process for all commissionable employees
• Ensure accurate and timely distribution of individual sales compensation documents to a global sales organization
• Help develop and implement sales commission policies and processes for our sales teams across all segments; develop processes that scale as the company continues growth
• Own sales attainment metrics
• Proactively review, analyze and improve our current commissions process in partnership with our Finance and Sales teams
• Support Sales leadership, Sales Operations, and Finance teams with compensation metrics and reporting, including cost of sales analysis month to month and quarter to quarter
• Resolve commissions disputes and inquiries and process corrections and adjustments
• Provide commission expenses reporting and analytics
What skills do I need? 📖
• 5+ years of relevant experience in a Sales Compensation is required
• Strong knowledge of commissions and sales operations processes
• Prior experience in a technology/software/SaaS company is a plus
• Knowledge of compensation systems, preferably CaptivateIQ
• Strong Excel skills
• Experience with ASC 606 commissions accounting is a plus
• Strong business insight and judgment, team orientation and collaborative style
• Strong planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines and adapt to a changing business environment
• Exceptional independent problem solving skills
• Excellent communication skills, including the ability to manage senior stakeholders
Bonus skills & attributes 🙌
• BA/BS in Business with an emphasis in Accounting
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Proof of eligibility to work in the United States is required.
The base salary range for this role is targeted at $122,200 - $165,400 in Washington and California (Non-SF Metro) and $135,800 - $183,800 for the San Francisco Bay Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California and Washington Show more details...
via Dublin, CA - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
About Intercom
The way businesses talk to people online is broken. Intercom is fixing it.
Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to... consumers almost anywhere: inside your app, on your website,
About Intercom
The way businesses talk to people online is broken. Intercom is fixing it.
Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to... consumers almost anywhere: inside your app, on your website, across social media and via email. In February 2017, Intercom announced it had surpassed $50M in annual recurring revenue, an increase from $1M in ARR just three years prior, making it one of the fastest-growing companies in tech. Today more than 17,000 businesses use Intercom to connect with a billion people worldwide. Intercom has 300 employees between its San Francisco headquarters, Chicago support office, and Dublin R&D office, and has raised $116M in venture funding.
What's the opportunity?
At Intercom we firmly believe in the power and importance of creating world-class productions and experiences, both big and small. We draw inspiration from theatre, music and live television. As one of the newer functions at Intercom, events are a young but fast growing team. We have big ideas about how events can help Intercom grow even faster. You'll help to meticulously plan, analyse, promote and execute our events.
This is an opportunity to join a team of producers, designers, writers and consultants who have a lot of fun applying their skills in creating events that are quickly becoming a benchmark in our industry. You will be a core part of the events team in Dublin, holding all the pieces together and working through minute by minute schedules, collaborating and executing on our goals and ensuring the success of our projects.
What will I be doing?
As an Event Coordinator you will:
Own and develop our in-office and external speaking events. From logistics to execution - it's all yours. Here's an example of the types of events that we've hosted in the past. Your job will be to take simple events like this, elevate them and make them your own
Own the community events that we host in our Dublin office, for example Node.js and XX+Data
Carry out core, detailed administrative and event support from event research and data analysis to speaking with our customers directly
Own and run Intercom community and social events including our Intercom Speakeasy, film screenings and our customer meetups, worldwide
Work closely with our product, recruiting, sales, content and brand design teams
In addition to the day to day of supporting events, here's some examples of projects you might work on:
The Inside Intercom world tour
Conferences sponsored by Intercom like Web Summit, SupConf and TNW
What skills do I need?
This role is for you if you've previously owned and executed on events (big or small) in a professional setting - preferably for a brand in the tech industry.
You should have a direct passion and interest in events, excellent communication skills, an obsessive attention to detail, an ability to track data, as well as a strong personal drive and an interest in how software is changing the world.
You need to be comfortable working as part of a small team and managing your time efficiently, dealing with the uncertainty and unpredictability of the fast-paced startup world.
We'd also like you to have:
At least two years of experience in an events, administrative or creative role and/or a bachelor's degree in arts and humanities
Personal style and creativity, demonstrable through a portfolio of work, personal mood boards, a blog or whatever way you choose
High proficiency with Excel, Google Docs
As a bonus: Experience working in some aspect, big or small, in live events - TV, film, fashion, music or theatre
How to apply
Use the form below to include a link or a PDF file of your portfolio/blog/mood board/some other creation with examples of your style and approach to events.
Benefits
We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
Competitive salary and equity in a fast-growing start-up
We serve breakfast, lunch, and dinner every weekday. There are also snacks and drinks on tap to keep you topped up
Regular compensation reviews - we reward great work!
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Commuting is a breeze with our generous public transport allowance
Keep active with our wellness programme that allows you to expense gym and other sports activities up to â 90 quarterly
If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
The way businesses talk to people online is broken. Intercom is fixing it.
Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to... consumers almost anywhere: inside your app, on your website, across social media and via email. In February 2017, Intercom announced it had surpassed $50M in annual recurring revenue, an increase from $1M in ARR just three years prior, making it one of the fastest-growing companies in tech. Today more than 17,000 businesses use Intercom to connect with a billion people worldwide. Intercom has 300 employees between its San Francisco headquarters, Chicago support office, and Dublin R&D office, and has raised $116M in venture funding.
What's the opportunity?
At Intercom we firmly believe in the power and importance of creating world-class productions and experiences, both big and small. We draw inspiration from theatre, music and live television. As one of the newer functions at Intercom, events are a young but fast growing team. We have big ideas about how events can help Intercom grow even faster. You'll help to meticulously plan, analyse, promote and execute our events.
This is an opportunity to join a team of producers, designers, writers and consultants who have a lot of fun applying their skills in creating events that are quickly becoming a benchmark in our industry. You will be a core part of the events team in Dublin, holding all the pieces together and working through minute by minute schedules, collaborating and executing on our goals and ensuring the success of our projects.
What will I be doing?
As an Event Coordinator you will:
Own and develop our in-office and external speaking events. From logistics to execution - it's all yours. Here's an example of the types of events that we've hosted in the past. Your job will be to take simple events like this, elevate them and make them your own
Own the community events that we host in our Dublin office, for example Node.js and XX+Data
Carry out core, detailed administrative and event support from event research and data analysis to speaking with our customers directly
Own and run Intercom community and social events including our Intercom Speakeasy, film screenings and our customer meetups, worldwide
Work closely with our product, recruiting, sales, content and brand design teams
In addition to the day to day of supporting events, here's some examples of projects you might work on:
The Inside Intercom world tour
Conferences sponsored by Intercom like Web Summit, SupConf and TNW
What skills do I need?
This role is for you if you've previously owned and executed on events (big or small) in a professional setting - preferably for a brand in the tech industry.
You should have a direct passion and interest in events, excellent communication skills, an obsessive attention to detail, an ability to track data, as well as a strong personal drive and an interest in how software is changing the world.
You need to be comfortable working as part of a small team and managing your time efficiently, dealing with the uncertainty and unpredictability of the fast-paced startup world.
We'd also like you to have:
At least two years of experience in an events, administrative or creative role and/or a bachelor's degree in arts and humanities
Personal style and creativity, demonstrable through a portfolio of work, personal mood boards, a blog or whatever way you choose
High proficiency with Excel, Google Docs
As a bonus: Experience working in some aspect, big or small, in live events - TV, film, fashion, music or theatre
How to apply
Use the form below to include a link or a PDF file of your portfolio/blog/mood board/some other creation with examples of your style and approach to events.
Benefits
We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
Competitive salary and equity in a fast-growing start-up
We serve breakfast, lunch, and dinner every weekday. There are also snacks and drinks on tap to keep you topped up
Regular compensation reviews - we reward great work!
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Commuting is a breeze with our generous public transport allowance
Keep active with our wellness programme that allows you to expense gym and other sports activities up to â 90 quarterly
If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Greenhouse
schedule_type: Full-time
What's the opportunity? 🤔
The GTM Systems team within the Business Systems group is well-positioned to drive real impact in supporting our Go To Market teams - to set us up to do business the way our customers demand, to create seamless employee experiences that make it easier to delight our customers, to coordinate the changes we make that create impact across the organization, to build a... world class ability to enable our business partners,
What's the opportunity? 🤔
The GTM Systems team within the Business Systems group is well-positioned to drive real impact in supporting our Go To Market teams - to set us up to do business the way our customers demand, to create seamless employee experiences that make it easier to delight our customers, to coordinate the changes we make that create impact across the organization, to build a... world class ability to enable our business partners, and so much more.
As the Sr. Salesforce (CPQ) Admin, you will be responsible for creating custom solutions to simplify and where possible, automate the quote-to-cash processes in a fast-paced environment. The ideal candidate will have a strong passion for building highly scalable, effective, user-experience driven solutions that enable iterative usage-based pricing and packaging models that minimize time to orderability and deals to close faster. We are looking for a highly talented and energetic Sr. Salesforce CPQ Admin with a mastery of Salesforce CPQ that can help manage our product catalog and streamline our quote-to-cash processes.
What will I be doing? 🚀
• Manage the CPQ infrastructure that supports our product catalog used for quoting and order creation including product and pricing rules, order templates, e-signature integrations, approvals and discount matrices.
• Partner with cross-functional teams to implement and maintain our product catalog and Quote to Cash integrations in order to bring automation and optimization to our Sales and Accounting teams.
• Implement processes and controls in compliance with Sarbanes-Oxley financial and ITGC requirements.
• Perform independent peer reviews and certify code developed by other team members
• Follow Salesforce development best practices and guidelines in implementing solutions and test cases, without creating technical debt and maintaining security in the application
• Partner with the Engineering team to develop custom applications and perform testing using Salesforce Apex and Visualforce.
• Partner with Business Systems Analysts to understand business requirements in order to build solutions that meet the needs of the Pricing and Packaging, legal, Deal Desk, Sales Ops, and Accounting teams.
• Uplevel the skillset of the Business System team’s CPQ capabilities through knowledge transfer, thorough documentation, and demonstrating solutions to other members of the team.
• Participate in change management activities (UAT, training, communications, business readiness etc.) supporting program rollouts in partnership with Sales Operations and other business operation teams.
What skills do I need? 📖
• 7+ Years of Salesforce Administration including at least 5 years implementing, managing, and maintaining Salesforce CPQ/Steelbrick in various
• Mastery of Salesforce CPQ capabilities to support usage-based, subscription, and one-time fees, including complex product and pricing rules, multi-dimensional quoting, and custom pricing models.
• Experience working in a public company managing Quote to Cash audit processes related to the product catalog and discount approval processes.
• Experience with financial systems (Zuora, Netsuite) is a plus
• Familiarity with the following: Salesforce Developer Console / Workbench / API Tooling (REST preferred), Visual Workflow, and other development tools
• Experience with integrating 3rd-party APIs with the Salesforce platform
• Expertise with standard Salesforce Administration and no/low-code development capabilities: configuration, standard/custom data models, security, and automations such as validation rules, workflows, and event-based frameworks.
• Thorough understanding of the constraints of Salesforce platform and how to build around them, particularly with regards to governor limits and best practices in delivering business requirements in the context of those constraints
• Experience with GitHub-based CI/CD and deployment techniques (such as Gearset) in Salesforce
• Experience with the Salesforce Security Model
• Experience with key areas of enterprise architecture, including modern integration technologies like Workato.
• Enthusiasm in startup culture and learning fast!
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• Fun events for Intercomrades, friends, and family!
The base salary range for this role is targeted at $132,600 - $179,000 in Colorado, $140,000 - $190,000 in Washington, and $156,000 - $211,000 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well Show more details...
The GTM Systems team within the Business Systems group is well-positioned to drive real impact in supporting our Go To Market teams - to set us up to do business the way our customers demand, to create seamless employee experiences that make it easier to delight our customers, to coordinate the changes we make that create impact across the organization, to build a... world class ability to enable our business partners, and so much more.
As the Sr. Salesforce (CPQ) Admin, you will be responsible for creating custom solutions to simplify and where possible, automate the quote-to-cash processes in a fast-paced environment. The ideal candidate will have a strong passion for building highly scalable, effective, user-experience driven solutions that enable iterative usage-based pricing and packaging models that minimize time to orderability and deals to close faster. We are looking for a highly talented and energetic Sr. Salesforce CPQ Admin with a mastery of Salesforce CPQ that can help manage our product catalog and streamline our quote-to-cash processes.
What will I be doing? 🚀
• Manage the CPQ infrastructure that supports our product catalog used for quoting and order creation including product and pricing rules, order templates, e-signature integrations, approvals and discount matrices.
• Partner with cross-functional teams to implement and maintain our product catalog and Quote to Cash integrations in order to bring automation and optimization to our Sales and Accounting teams.
• Implement processes and controls in compliance with Sarbanes-Oxley financial and ITGC requirements.
• Perform independent peer reviews and certify code developed by other team members
• Follow Salesforce development best practices and guidelines in implementing solutions and test cases, without creating technical debt and maintaining security in the application
• Partner with the Engineering team to develop custom applications and perform testing using Salesforce Apex and Visualforce.
• Partner with Business Systems Analysts to understand business requirements in order to build solutions that meet the needs of the Pricing and Packaging, legal, Deal Desk, Sales Ops, and Accounting teams.
• Uplevel the skillset of the Business System team’s CPQ capabilities through knowledge transfer, thorough documentation, and demonstrating solutions to other members of the team.
• Participate in change management activities (UAT, training, communications, business readiness etc.) supporting program rollouts in partnership with Sales Operations and other business operation teams.
What skills do I need? 📖
• 7+ Years of Salesforce Administration including at least 5 years implementing, managing, and maintaining Salesforce CPQ/Steelbrick in various
• Mastery of Salesforce CPQ capabilities to support usage-based, subscription, and one-time fees, including complex product and pricing rules, multi-dimensional quoting, and custom pricing models.
• Experience working in a public company managing Quote to Cash audit processes related to the product catalog and discount approval processes.
• Experience with financial systems (Zuora, Netsuite) is a plus
• Familiarity with the following: Salesforce Developer Console / Workbench / API Tooling (REST preferred), Visual Workflow, and other development tools
• Experience with integrating 3rd-party APIs with the Salesforce platform
• Expertise with standard Salesforce Administration and no/low-code development capabilities: configuration, standard/custom data models, security, and automations such as validation rules, workflows, and event-based frameworks.
• Thorough understanding of the constraints of Salesforce platform and how to build around them, particularly with regards to governor limits and best practices in delivering business requirements in the context of those constraints
• Experience with GitHub-based CI/CD and deployment techniques (such as Gearset) in Salesforce
• Experience with the Salesforce Security Model
• Experience with key areas of enterprise architecture, including modern integration technologies like Workato.
• Enthusiasm in startup culture and learning fast!
Benefits 😍
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
• Competitive salary and meaningful equity
• Catered lunch and dinner served every weekday, plus a variety of breakfast foods and a fully stocked kitchen
• Fully funded comprehensive medical, dental, and vision coverage
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• Commuter benefits + 401k plan
• In-office bicycle storage
• Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• Fun events for Intercomrades, friends, and family!
The base salary range for this role is targeted at $132,600 - $179,000 in Colorado, $140,000 - $190,000 in Washington, and $156,000 - $211,000 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well Show more details...
Norton safe Web