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Most recent job postings at Ionos
via Talent.com
posted_at: 1 day agoschedule_type: Full-time
Inbound Telesales & Retention
• Erie, PA, USA
• Full Time...
• Full Benefits*
C OVID-19 UPDATE : At IONOS, the health and safety of our team members is of the utmost importance. Our offices exceed OSHA and CDC guidelines for health and safety protocol, and we offer a 100% remote working model.
This position must be filled with a Pennsylvania resident and is a 100% remote opportunity.
We look forward to talking with you soon about the opportunity
Inbound Telesales & Retention
• Erie, PA, USA
• Full Time...
• Full Benefits*
C OVID-19 UPDATE : At IONOS, the health and safety of our team members is of the utmost importance. Our offices exceed OSHA and CDC guidelines for health and safety protocol, and we offer a 100% remote working model.
This position must be filled with a Pennsylvania resident and is a 100% remote opportunity.
We look forward to talking with you soon about the opportunity to join our team!
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion.
IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook).
IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions.
From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide.
It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market;
making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
Job Summary
The Inbound Telesales & Retention Representative supports IONOS customers via inbound calls, chats and email. Responsibilities of the position include sales of products and services, responding to account & billing queries, customer retention, and basic technical support.
Responsibilities :
• Resolving customer issues via phone, email and chat
• Assisting potential customers with questions and recommending them to the proper product or service based on their needs with a strategic and ethical sales approach
• Assisting customers with cancellation requests and making retention efforts to maintain their partnership
• Demonstrating account management / billing proficiency, minor technical skills and effective soft skills in resolving customer issues
• Effectively managing self to meet departmental goals and resolve incoming workload efficiently
Qualifications :
• Ability to speak & write clearly in English
• Ability to field customer calls, chats & emails regarding product sales, accounts & service issues
• Ability to efficiently process and document call information
• Possesses basic computer and internet skills (Training will be provided on all 1&1 Ionos products and tools)
• Ability to regularly report to work on time as scheduled
• Ability to multitask
• Willingness to learn new products & technologies
• Ability to work in a team environment
Preferred (but not required) Qualifications :
• Experience in customer retention or sales
• Skills in shared hosting environments
• Knowledge of DNS protocols
• Bi-Lingual speaking & writing ability
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Last updated : 2023-05-02 Show more details...
• Erie, PA, USA
• Full Time...
• Full Benefits*
C OVID-19 UPDATE : At IONOS, the health and safety of our team members is of the utmost importance. Our offices exceed OSHA and CDC guidelines for health and safety protocol, and we offer a 100% remote working model.
This position must be filled with a Pennsylvania resident and is a 100% remote opportunity.
We look forward to talking with you soon about the opportunity to join our team!
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion.
IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook).
IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions.
From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide.
It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market;
making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
Job Summary
The Inbound Telesales & Retention Representative supports IONOS customers via inbound calls, chats and email. Responsibilities of the position include sales of products and services, responding to account & billing queries, customer retention, and basic technical support.
Responsibilities :
• Resolving customer issues via phone, email and chat
• Assisting potential customers with questions and recommending them to the proper product or service based on their needs with a strategic and ethical sales approach
• Assisting customers with cancellation requests and making retention efforts to maintain their partnership
• Demonstrating account management / billing proficiency, minor technical skills and effective soft skills in resolving customer issues
• Effectively managing self to meet departmental goals and resolve incoming workload efficiently
Qualifications :
• Ability to speak & write clearly in English
• Ability to field customer calls, chats & emails regarding product sales, accounts & service issues
• Ability to efficiently process and document call information
• Possesses basic computer and internet skills (Training will be provided on all 1&1 Ionos products and tools)
• Ability to regularly report to work on time as scheduled
• Ability to multitask
• Willingness to learn new products & technologies
• Ability to work in a team environment
Preferred (but not required) Qualifications :
• Experience in customer retention or sales
• Skills in shared hosting environments
• Knowledge of DNS protocols
• Bi-Lingual speaking & writing ability
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Last updated : 2023-05-02 Show more details...
via CareerBuilder
posted_at: 6 days agoschedule_type: Full-time
IONOS Inc. (formerly 1&1 IONOS) is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge
IONOS Inc. (formerly 1&1 IONOS) is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.IONOS has grown since it introduced its distinctive approach to the U.S... market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas. Job Summary:The Technical Customer Service Representative primarily supports IONOS customers with their drag-and-drop website builders through inbound phone calls and email. Additional responsibilities of the position include assisting customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder. Technical Customer Service Representatives also sell these products, assist with billing issues, and cancel packages as necessary.Specific Responsibilities:Resolving customer issues via phone, email and chatTroubleshooting a wide range of technical and billing concerns and educating customers about our products and processesDemonstrating both technical proficiency and effective soft skills in resolving customer issues Recommending and selling the right products and services based on customer's business and personal needsEffectively managing self to meet departmental goals and resolve incoming workload efficientlyQualifications:Technical support and customer service experience is a plusStrong written and spoken communication skillsAbility to adapt to changing products and processesAbility to process and document phone calls, chats and emails efficientlyAbility to project a positive and helpful attitude to customers and colleaguesGeneral familiarity with computer functionality and use of internet (training will be provided for specific IONOS products)Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law
Show more details...
via Glassdoor
posted_at: 10 days agoschedule_type: Full-time
Organically grow hosting business revenue with existing IONOS clients. In order to ensure the best possible service and to inspire our clients, you will provide professional services and guidance for our largest shared and dedicated hosting customers. Be a trusted contact person for all concerns of assigned accounts. Act as a hosting business partner for clients while maintain high visibility... during the entire relationship cycle. Maintain constant
Organically grow hosting business revenue with existing IONOS clients. In order to ensure the best possible service and to inspire our clients, you will provide professional services and guidance for our largest shared and dedicated hosting customers. Be a trusted contact person for all concerns of assigned accounts. Act as a hosting business partner for clients while maintain high visibility... during the entire relationship cycle. Maintain constant real time understanding of the satisfaction of our clients with our implemented IONOS products and related service. Continuously seek new information about clients' business model and evolving data needs. Simultaneously maintain continuous learning of the IONOS suite of products including new product offerings. Introduce existing clients to new IONOS data products and be able to illustrate sound value propositions in order to secure new contract revenue using professional sales skills and closing capabilities.
Responsibilities:
Account Management/Sales:
• Meet assigned annual quota of additional contract revenue from existing clients for shared and dedicated clients.
• Retain existing business using problem solving ability, outstanding sales and communication skills, and solid understanding of both IONOS and competitor products.
• Contact existing customers and convince them of the value in maintaining and expanding partnership with IONOS.
• Collaborate with the IONOS operations teams to ensure high service quality for our partners; stay ahead of any customer service or product issues; express understanding to clients; and engage in actions to mitigate concerns far in advance of renewal dates.
• Develop relationships with internal IONOS departments necessary to resolve client concerns
• Intensify business relationships and build a sustainable long-term relationship with the partners.
• Test new methods as well as new product marketing tools with clients.
Marketing/Acquisition:
• Test new methods as well as new marketing and communication channels to reach your target group.
• Establish a professional lead-nurturing process together with your agency business marketing colleagues
• Ensure a constant growth of registered IONOS partners together with your team.
Service/Support:
• Ensure professional support for our IONOS partners and be a valued contact person for their needs.
• Develop the account managers in team to become competent "single points of contact" for the partners they support and ensure that written and telephone inquiries are handled professionally.
• You will collaborate with the IONOS operations teams to ensure high service quality for our partners.
Required Qualifications:
• 5-7 years in state-of-the-art B2B marketing, sales and account management.
• Strong technical background and knowledge in web design, e-commerce, web hosting, server and cloud technology
• You are able to present confidently towards larger audiences and represent IONOS in meetings, fairs and conferences.
• You are curious and love to explore innovations and new technologies; drive to continuously self-develop knowledge of IONOS and competitor products.
• You have a strong customer orientation and a good mix of sales and service mentality
• Effective problem solving ability with the skills needed to leverage internal IONOS departments to solve customer concerns.
Preferred Qualifications:
• Bachelor or master's degree in computer science or economics or related professional technical education
Physical requirements and Working Conditions
• Sitting or standing for extended periods of time
• Spend extended hours in front of a computer screen
• Ability to travel via air and/or vehicle on an overnight basis up to approximately 10-20% of time (2 overnight trips/month)
• Ability to lift objects during travel up to 20 lbs.
• The ability to perform the essential responsibilities of this job in our Philadelphia office on days as designated by management
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
Responsibilities:
Account Management/Sales:
• Meet assigned annual quota of additional contract revenue from existing clients for shared and dedicated clients.
• Retain existing business using problem solving ability, outstanding sales and communication skills, and solid understanding of both IONOS and competitor products.
• Contact existing customers and convince them of the value in maintaining and expanding partnership with IONOS.
• Collaborate with the IONOS operations teams to ensure high service quality for our partners; stay ahead of any customer service or product issues; express understanding to clients; and engage in actions to mitigate concerns far in advance of renewal dates.
• Develop relationships with internal IONOS departments necessary to resolve client concerns
• Intensify business relationships and build a sustainable long-term relationship with the partners.
• Test new methods as well as new product marketing tools with clients.
Marketing/Acquisition:
• Test new methods as well as new marketing and communication channels to reach your target group.
• Establish a professional lead-nurturing process together with your agency business marketing colleagues
• Ensure a constant growth of registered IONOS partners together with your team.
Service/Support:
• Ensure professional support for our IONOS partners and be a valued contact person for their needs.
• Develop the account managers in team to become competent "single points of contact" for the partners they support and ensure that written and telephone inquiries are handled professionally.
• You will collaborate with the IONOS operations teams to ensure high service quality for our partners.
Required Qualifications:
• 5-7 years in state-of-the-art B2B marketing, sales and account management.
• Strong technical background and knowledge in web design, e-commerce, web hosting, server and cloud technology
• You are able to present confidently towards larger audiences and represent IONOS in meetings, fairs and conferences.
• You are curious and love to explore innovations and new technologies; drive to continuously self-develop knowledge of IONOS and competitor products.
• You have a strong customer orientation and a good mix of sales and service mentality
• Effective problem solving ability with the skills needed to leverage internal IONOS departments to solve customer concerns.
Preferred Qualifications:
• Bachelor or master's degree in computer science or economics or related professional technical education
Physical requirements and Working Conditions
• Sitting or standing for extended periods of time
• Spend extended hours in front of a computer screen
• Ability to travel via air and/or vehicle on an overnight basis up to approximately 10-20% of time (2 overnight trips/month)
• Ability to lift objects during travel up to 20 lbs.
• The ability to perform the essential responsibilities of this job in our Philadelphia office on days as designated by management
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
via Jobs - ApplicantPool
schedule_type: Full-time
IONOS Inc. (formerly 1&1 IONOS) is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web... hosting, site creation, technical support and cutting-edge
IONOS Inc. (formerly 1&1 IONOS) is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web... hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
The Server Technical Support Representative primarily supports IONOS customers with dedicated, root, and VPS server products via phone, email and chat. Additional responsibilities of the position include assisting customers with their domains, email, billing, and account management. Server Support Representatives also sell related products and services based on customer need. Potential candidates must possess a basic understanding of web hosting concepts. Full product support training is provided.
Responsibilities:
· Resolving customer issues via phone, email and chat
· Demonstrating both technical proficiency and effective soft skills in resolving customer issues
· Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
· Recommending and selling the right products and services based on customer's business and personal needs
· Effectively managing self to meet departmental goals (including efficiency, productivity, customer satisfaction and sales/revenue) and resolve incoming workload efficiently
Qualifications:
• Prior technical support and/or customer service experience preferred
• Strong spoken and written communication skills
• Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
• Basic understanding of web hosting software such as IIS and Apache
• Willing to learn and adapt to new technologies in a changing environment
• High School diploma or equivalent
Preferred Qualifications:
• Skills in the web hosting environment
• Technical education in networking and IT infrastructure
Physical Requirements and Working Conditions:
• The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis.
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
• The ability to regularly sit or stand for extended periods of time
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
The Server Technical Support Representative primarily supports IONOS customers with dedicated, root, and VPS server products via phone, email and chat. Additional responsibilities of the position include assisting customers with their domains, email, billing, and account management. Server Support Representatives also sell related products and services based on customer need. Potential candidates must possess a basic understanding of web hosting concepts. Full product support training is provided.
Responsibilities:
· Resolving customer issues via phone, email and chat
· Demonstrating both technical proficiency and effective soft skills in resolving customer issues
· Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
· Recommending and selling the right products and services based on customer's business and personal needs
· Effectively managing self to meet departmental goals (including efficiency, productivity, customer satisfaction and sales/revenue) and resolve incoming workload efficiently
Qualifications:
• Prior technical support and/or customer service experience preferred
• Strong spoken and written communication skills
• Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
• Basic understanding of web hosting software such as IIS and Apache
• Willing to learn and adapt to new technologies in a changing environment
• High School diploma or equivalent
Preferred Qualifications:
• Skills in the web hosting environment
• Technical education in networking and IT infrastructure
Physical Requirements and Working Conditions:
• The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis.
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
• The ability to regularly sit or stand for extended periods of time
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
via LinkedIn
posted_at: 20 days agoschedule_type: Full-time
IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation... technical support and cutting edge technology, IONOS
IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation... technical support and cutting edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies.
We are always seeking energetic sales and business development individuals with a passion for helping others to join our team in our new Center City office. Our inbound sales and retention contact center teammates assist potential customers with questions and recommending them to the proper product or service based on their needs with a strategic and ethical sales approach
They also assisting customers with cancellation requests and making retention efforts to maintain their partnership. They demonstrate account management/billing proficiency, minor technical skills and effective soft skills in resolving customer issues.
We are looking for great customer service and sales skills developed through 1-2 years in the field along with great technical skills and the ability to recommend products and solutions to satisfy customer needs and/or concerns.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies.
We are always seeking energetic sales and business development individuals with a passion for helping others to join our team in our new Center City office. Our inbound sales and retention contact center teammates assist potential customers with questions and recommending them to the proper product or service based on their needs with a strategic and ethical sales approach
They also assisting customers with cancellation requests and making retention efforts to maintain their partnership. They demonstrate account management/billing proficiency, minor technical skills and effective soft skills in resolving customer issues.
We are looking for great customer service and sales skills developed through 1-2 years in the field along with great technical skills and the ability to recommend products and solutions to satisfy customer needs and/or concerns.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
via Trabajo.org
posted_at: 5 days agoschedule_type: Full-time
• Customer Service
• Lenexa, KS, USA
• Base + Commission...
• Full Time
• Benefits Eligible*
• Do **YOU**
• Do **YOU**
• Do **YOU**
• Do **YOU**
• Then **WE** want to meet **YOU**
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge
• Customer Service
• Lenexa, KS, USA
• Base + Commission...
• Full Time
• Benefits Eligible*
• Do **YOU**
• Do **YOU**
• Do **YOU**
• Do **YOU**
• Then **WE** want to meet **YOU**
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
• *Job Summary:**
The MyWebsite Customer Service Representative primarily supports IONOS customers with their drag-and-drop website builders through inbound phone calls and email. Additional responsibilities of the position include assisting customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder. MyWebsite Customer Service Representatives also sell these products, assist with billing issues, and cancel packages as necessary.
• *Specific Responsibilities:**
• Resolving customer issues via phone, email and chat
• Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
• Demonstrating both technical proficiency and effective soft skills in resolving customer issues
• Recommending and selling the right products and services based on customer's business and personal needs
• Effectively managing self to meet departmental goals and resolve incoming workload efficiently
• *Qualifications:**
• Technical support and customer service experience is a plus
• Strong written and spoken communication skills
• Ability to adapt to changing products and processes
• Ability to process and document phone calls, chats and emails efficiently
• Ability to project a positive and helpful attitude to customers and colleagues
• General familiarity with computer functionality and use of internet (training will be provided for specific IONOS products)
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
• Lenexa, KS, USA
• Base + Commission...
• Full Time
• Benefits Eligible*
• Do **YOU**
• Do **YOU**
• Do **YOU**
• Do **YOU**
• Then **WE** want to meet **YOU**
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
• *Job Summary:**
The MyWebsite Customer Service Representative primarily supports IONOS customers with their drag-and-drop website builders through inbound phone calls and email. Additional responsibilities of the position include assisting customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder. MyWebsite Customer Service Representatives also sell these products, assist with billing issues, and cancel packages as necessary.
• *Specific Responsibilities:**
• Resolving customer issues via phone, email and chat
• Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
• Demonstrating both technical proficiency and effective soft skills in resolving customer issues
• Recommending and selling the right products and services based on customer's business and personal needs
• Effectively managing self to meet departmental goals and resolve incoming workload efficiently
• *Qualifications:**
• Technical support and customer service experience is a plus
• Strong written and spoken communication skills
• Ability to adapt to changing products and processes
• Ability to process and document phone calls, chats and emails efficiently
• Ability to project a positive and helpful attitude to customers and colleagues
• General familiarity with computer functionality and use of internet (training will be provided for specific IONOS products)
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
via ZipRecruiter
schedule_type: Full-time
IONOS Inc. (formerly 1&1 IONOS) is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a... one-stop-shop for web solutions. From domain registration to
IONOS Inc. (formerly 1&1 IONOS) is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a... one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
Job Purpose
The Inbound Telesales & Retention Representative supports IONOS customers via inbound calls, chats and email. Responsibilities of the position include sales of products and services, customer retention, response to account & billing inquiries, and general technical support.
Responsibilities:
• Resolve customer issues via phone, email and chat during scheduled shift
• Assist existing and potential customers with support based and product purchase questions; recommend to the Customer a proper product and/or service based on their needs using a strategic and ethical sales approach
• Put forth tactical and strategic efforts to retain customer partnerships by offering discounts/credits where applicable; Assist customers with cancellation requests where retention is not possible
• Demonstrate strong foundational customer service skills, as well as account management and billing proficiency, general technical skills and a refined ability to patiently resolve customer issues
• Effectively self-manage to resolve incoming workload efficiently and meet overarching departmental service level goals
Required Qualifications:
• 1-2 years of experience in a customer service or retail environment with exposure to or responsibility for sales.
• Proven strong verbal and written communication skills
• Ability to effectively manage multi-channel workflow including customer calls, chats and emails regarding product sales, as well as account, billing, and service issues
• Ability to efficiently process and document call information in CRM application
• Possess basic computer and internet skills
• Ability to regularly report to work on time as scheduled
• Ability to manage competing priorities in terms of their importance
• Willingness to learn new products, understand new approaches, and adapt to new technologies
• Ability to work as an individual contributor within a team environment
Preferred Qualifications:
• Skills in shared hosting environments
• Knowledge of DNS protocols
• Bilingual speaking & writing ability
Physical Requirements and Working Conditions:
• The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis (generally 2 days/week working in the office and 3/week remotely)
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
• The ability to regularly sit or stand for extended periods of time
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
Job Purpose
The Inbound Telesales & Retention Representative supports IONOS customers via inbound calls, chats and email. Responsibilities of the position include sales of products and services, customer retention, response to account & billing inquiries, and general technical support.
Responsibilities:
• Resolve customer issues via phone, email and chat during scheduled shift
• Assist existing and potential customers with support based and product purchase questions; recommend to the Customer a proper product and/or service based on their needs using a strategic and ethical sales approach
• Put forth tactical and strategic efforts to retain customer partnerships by offering discounts/credits where applicable; Assist customers with cancellation requests where retention is not possible
• Demonstrate strong foundational customer service skills, as well as account management and billing proficiency, general technical skills and a refined ability to patiently resolve customer issues
• Effectively self-manage to resolve incoming workload efficiently and meet overarching departmental service level goals
Required Qualifications:
• 1-2 years of experience in a customer service or retail environment with exposure to or responsibility for sales.
• Proven strong verbal and written communication skills
• Ability to effectively manage multi-channel workflow including customer calls, chats and emails regarding product sales, as well as account, billing, and service issues
• Ability to efficiently process and document call information in CRM application
• Possess basic computer and internet skills
• Ability to regularly report to work on time as scheduled
• Ability to manage competing priorities in terms of their importance
• Willingness to learn new products, understand new approaches, and adapt to new technologies
• Ability to work as an individual contributor within a team environment
Preferred Qualifications:
• Skills in shared hosting environments
• Knowledge of DNS protocols
• Bilingual speaking & writing ability
Physical Requirements and Working Conditions:
• The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis (generally 2 days/week working in the office and 3/week remotely)
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
• The ability to regularly sit or stand for extended periods of time
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
via Salary.com
schedule_type: Full-timework_from_home: 1
Job Purpose:
In this position you will ensure that server, storage, network, power, and cooling systems perform optimally within the Data Center rack and stack environment. By maintaining the Data Center this role would prevent loss of data, damage to equipment, and ensure the 5 9’s principal (99.999% uptime environment). This position would be expected to work second shift from 3 PM – 11:30... PM.
Responsibilities:
• Preparation, assembly
Job Purpose:
In this position you will ensure that server, storage, network, power, and cooling systems perform optimally within the Data Center rack and stack environment. By maintaining the Data Center this role would prevent loss of data, damage to equipment, and ensure the 5 9’s principal (99.999% uptime environment). This position would be expected to work second shift from 3 PM – 11:30... PM.
Responsibilities:
• Preparation, assembly and installation of racks within the Data Center
• Installation of servers, storages and network equipment
• Diagnostics of servers, storages and network equipment in both lab and production environments, including repairs by swapping of chassis or small parts (HDD, RAM, CPU, RAID Controller, etc.)
• Installation and documentation of cabling for network connectivity (Ethernet, Fiber)
• Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed
• Maintain safety and security protocols, and clean work environments within the Data Center
• Escort sub-contractors/vendors as needed
• Asset tracking of inventory using internal tools for all hardware installed in the Data Center
• Identify assets within the RMA period and provide them to Provisioning for replacement
• Ensure that proper power and cooling to all I.T. equipment is provided by the installation of PDU’s, blanking plates, sealing floor tiles, and cold aisle containment zones
• Collaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systems
• Maintain SLA’s for ticket resolutions to deliver fast solutions to our customers
• Local and domestic travel to maintain equipment colocation(s)
• Potential international travel for support and training
• Working shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends, and on-call, with punctual attendance and attentiveness to the schedule
• Contribute to internal knowledgebase to maintain up-to-date documentation
• Change management including defragmenting racks, IT equipment moves, and planned events
• Assist with other duties assigned by Data Center Service Team Leader or Head of Operations
Required Qualifications:
• High school diploma, GED, or equivalent work experience
• Demonstrate strong spoken and written English communication skills
• Prior experience utilizing different hardware brands including, HP, Dell, EMC, Supermicro, IBM, Seagate, etc.
• General knowledge of Windows and Linux operating systems and office suites (Word, Excel, etc.)
• Must have a valid driver’s license and be able to travel to other locations in the Kansas City area using company-provided transportation to our local colocation(s)
Preferred Qualifications:
• Two (2) or four (4) year college degree, or an equivalent level of related experience
• A or Network Certification or equivalent work experience
• Cable management to TIA industry standards including Ethernet and Fiber terminations
• Practical experience maintaining server and network systems, and hardware replacement – preferably in a datacenter environment
• Understanding and use of RAID configurations
• Experience in utilizing Windows and Linux operating systems
• Experience in TCP/IP networking, BIOS, and management interfaces (iDRAC, IPMI, etc.)
• Teamwork experience in a 24/7 rotational shift work environment
Physical Requirements and Working Conditions:
• The ability to perform the essential responsibilities of this job in the Lenexa office on a hybrid basis (or more as needed to perform essential responsibilities
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information
• The ability to lift up to 50 lbs of computer or related equipment
• The ability to climb and stand on a latter as needed
• The ability to use hands and fingers to manipulate computer equipment with fine detail
• The ability to stand/bend/stretch/reach/kneel/crawl. Etc. as needed
• The ability to regularly sit or stand for extended periods of time.
IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies.
IONOS is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Education benefits:
• Professional development assistance
• Tuition reimbursement
Schedule:
• 8 hour shift
Work Location: Hybrid remote in Lenexa, KS 66215 Show more details...
In this position you will ensure that server, storage, network, power, and cooling systems perform optimally within the Data Center rack and stack environment. By maintaining the Data Center this role would prevent loss of data, damage to equipment, and ensure the 5 9’s principal (99.999% uptime environment). This position would be expected to work second shift from 3 PM – 11:30... PM.
Responsibilities:
• Preparation, assembly and installation of racks within the Data Center
• Installation of servers, storages and network equipment
• Diagnostics of servers, storages and network equipment in both lab and production environments, including repairs by swapping of chassis or small parts (HDD, RAM, CPU, RAID Controller, etc.)
• Installation and documentation of cabling for network connectivity (Ethernet, Fiber)
• Provide assistance to Data Center Provisioning, Data Center Infrastructure, and Network Engineering as needed
• Maintain safety and security protocols, and clean work environments within the Data Center
• Escort sub-contractors/vendors as needed
• Asset tracking of inventory using internal tools for all hardware installed in the Data Center
• Identify assets within the RMA period and provide them to Provisioning for replacement
• Ensure that proper power and cooling to all I.T. equipment is provided by the installation of PDU’s, blanking plates, sealing floor tiles, and cold aisle containment zones
• Collaboration with domestic and international customers or support teams to ensure clear communication via internal ticketing systems
• Maintain SLA’s for ticket resolutions to deliver fast solutions to our customers
• Local and domestic travel to maintain equipment colocation(s)
• Potential international travel for support and training
• Working shifts in a 24/7 environment in a rotational schedule including nights, holidays, weekends, and on-call, with punctual attendance and attentiveness to the schedule
• Contribute to internal knowledgebase to maintain up-to-date documentation
• Change management including defragmenting racks, IT equipment moves, and planned events
• Assist with other duties assigned by Data Center Service Team Leader or Head of Operations
Required Qualifications:
• High school diploma, GED, or equivalent work experience
• Demonstrate strong spoken and written English communication skills
• Prior experience utilizing different hardware brands including, HP, Dell, EMC, Supermicro, IBM, Seagate, etc.
• General knowledge of Windows and Linux operating systems and office suites (Word, Excel, etc.)
• Must have a valid driver’s license and be able to travel to other locations in the Kansas City area using company-provided transportation to our local colocation(s)
Preferred Qualifications:
• Two (2) or four (4) year college degree, or an equivalent level of related experience
• A or Network Certification or equivalent work experience
• Cable management to TIA industry standards including Ethernet and Fiber terminations
• Practical experience maintaining server and network systems, and hardware replacement – preferably in a datacenter environment
• Understanding and use of RAID configurations
• Experience in utilizing Windows and Linux operating systems
• Experience in TCP/IP networking, BIOS, and management interfaces (iDRAC, IPMI, etc.)
• Teamwork experience in a 24/7 rotational shift work environment
Physical Requirements and Working Conditions:
• The ability to perform the essential responsibilities of this job in the Lenexa office on a hybrid basis (or more as needed to perform essential responsibilities
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information
• The ability to lift up to 50 lbs of computer or related equipment
• The ability to climb and stand on a latter as needed
• The ability to use hands and fingers to manipulate computer equipment with fine detail
• The ability to stand/bend/stretch/reach/kneel/crawl. Etc. as needed
• The ability to regularly sit or stand for extended periods of time.
IONOS, Inc. is a subsidiary of United Internet, a profitable, publicly held German company with a market cap of over $8 billion. IONOS' North American headquarters is located in Philadelphia PA. IONOS is known for its comprehensive and affordable Internet products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies.
IONOS is an Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Education benefits:
• Professional development assistance
• Tuition reimbursement
Schedule:
• 8 hour shift
Work Location: Hybrid remote in Lenexa, KS 66215 Show more details...
via Trabajo.org
posted_at: 5 days agoschedule_type: Full-time
• Server Support
• Lenexa, KS, USA
• Base + Commission...
• Full Time
• Full Benefits*
• **Then WE want to meet YOU**
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable
• Server Support
• Lenexa, KS, USA
• Base + Commission...
• Full Time
• Full Benefits*
• **Then WE want to meet YOU**
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
• *Job Summary:**
The Server Support Representative primarily supports IONOS customers with dedicated, root, and VPS server products via phone, email and chat. Additional responsibilities of the position include assisting customers with their domains, email, billing, and account management. Server Support Representatives also sell related products and services based on customer need. Potential candidates must possess a basic understanding of web hosting concepts. Full product support training is provided. This position must be filled with a Kansas resident .
• *Responsibilities:**
• Resolving customer issues via phone, email and chat
• Demonstrating both technical proficiency and effective soft skills in resolving customer issues
• T roubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
• Recommending and selling the right products and services based on customer's business and personal needs
• Effectively managing self to meet departmental goals (including efficiency, productivity, customer satisfaction and sales/revenue) and resolve incoming workload efficiently
• *Qualifications:**
Prior technical support and/or customer service experience preferred
• Strong spoken and written communication skills
• Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
• Basic understanding of web hosting software such as IIS and Apache
• Willing to learn and adapt to new technologies in a changing environment Show more details...
• Lenexa, KS, USA
• Base + Commission...
• Full Time
• Full Benefits*
• **Then WE want to meet YOU**
IONOS Inc. (*formerly 1&1 IONOS)* is a subsidiary of United Internet - a profitable, publicly held German company with a market cap of over $8 billion. IONOS's North American headquarters is relocating to Philadelphia PA (presently in the Valley Forge suburb of Chesterbrook). IONOS is known for its comprehensive and affordable online products - its unique business model positions it as a one-stop-shop for web solutions. From domain registration to web hosting, site creation, technical support and cutting-edge technology, IONOS offers users every available resource to easily and affordably create and maintain an optimal online presence.
Founded in 1988, IONOS is a global leader among web hosting providers. Internationally, IONOS maintains more than 8 million customer contracts with both consumer and business users and the IONOS group manages over of 19 million domain name worldwide. It also operates 10 highly-secure, green data centers housing more than 90,000 servers.
IONOS has grown since it introduced its distinctive approach to the U.S. market in October of 2003. Since the launch of its complete product line in the US, IONOS has become one of the premiere web hosting companies serving the US market; making it one of the country's top 5 web hosting companies. In September 2008, IONOS opened a state of the art 55,000 square foot data center in Lenexa, Kansas.
• *Job Summary:**
The Server Support Representative primarily supports IONOS customers with dedicated, root, and VPS server products via phone, email and chat. Additional responsibilities of the position include assisting customers with their domains, email, billing, and account management. Server Support Representatives also sell related products and services based on customer need. Potential candidates must possess a basic understanding of web hosting concepts. Full product support training is provided. This position must be filled with a Kansas resident .
• *Responsibilities:**
• Resolving customer issues via phone, email and chat
• Demonstrating both technical proficiency and effective soft skills in resolving customer issues
• T roubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
• Recommending and selling the right products and services based on customer's business and personal needs
• Effectively managing self to meet departmental goals (including efficiency, productivity, customer satisfaction and sales/revenue) and resolve incoming workload efficiently
• *Qualifications:**
Prior technical support and/or customer service experience preferred
• Strong spoken and written communication skills
• Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
• Basic understanding of web hosting software such as IIS and Apache
• Willing to learn and adapt to new technologies in a changing environment Show more details...
via Salary.com
schedule_type: Full-time
IONOS is a leader amongst global Web hosting providers. We are proud to have more than 11 million customers and to have registered over 18 million domains worldwide. With over 6,000 employees in 7 different countries we are dedicated to creating the most innovative hosting products in the marketplace. We provide a comprehensive range of sophisticated products including domain registrations... shared hosting packages, online shops and dedicated servers
IONOS is a leader amongst global Web hosting providers. We are proud to have more than 11 million customers and to have registered over 18 million domains worldwide. With over 6,000 employees in 7 different countries we are dedicated to creating the most innovative hosting products in the marketplace. We provide a comprehensive range of sophisticated products including domain registrations... shared hosting packages, online shops and dedicated servers and Cloud Compute.
Our Cloud division offers world class IaaS and Cloud-Services through our Data Center Designer and Cloud Compute Engine delivered through one of our 10 datacenters strategically located around the globe. IONOS is the leading European Cloud provider aiming for double digit growth and is now keenly focused on growing market share in the American markets.
Summary
In order to fulfill this mission, we are looking for Growth minded individual, who will evangelize the IONOS brand and position our innovative cloud products to select target markets. As the ideal candidate, you have an entrepreneurial spirt with an affinity for technology and the ability to "think BIG". You are a client-focused individual with a high level of empathy and the desire to understand customer needs. You will be able to explore client 'needs' while relating to IONOS capabilities through discovery and client engagement. You will be creative and proactive in your outreach while providing a high level of responsiveness, follow-through, and execution of commitments. Success for this role will be measured by New client opportunity creation, Opportunity Conversion and revenue yield.
Responsibilities
• You will dominate the top of sales funnel, following up on inbound Leads & prospecting into target accounts
• Engage with newly signed trial customers to drive utilization and account activation
• Work closely with Marketing in support various campaigns and programs to optimize lead conversion
• Be creative in the development and execution of your own Go-To-Market Strategy to generate leads
• Accountable for managing and building prospect database in various CRM tools and applications
• Collaborate with and support Account Executives and Solutions Architects to ensure optimal market coverage
• Develop and maintain client relationships with influencers, decision makers and CXO's
• Work closely with Sales Operations to ensure process standardization and data governance
• Actively develop personal knowledge of industry/market sector, client's business challenges, and competitive and economic landscape.
Qualifications
• 1-3 years of business experience with an emphasis on sales preferred
• Proven background of success and growth while possessing the ability to set goals, overcome challenges and be a positive influence to those around them.
• Entrepreneurial spirit, desire to win but not afraid to fail
• Great communication skills
• High levels of empathy and emotional intelligence
• Demonstrable results-oriented attitude that overcomes barriers
• Ability to navigate business conversation
• Technology Savvy
• A high level of the initiative as well as an independent and goal-oriented way of working.
Physical Requirements and Working Conditions:
• Sitting or standing for extended periods of time
• Spend extended hours in front of a computer screen
• Ability to travel via air and/or vehicle on an overnight basis up to approximately 5-10% of time (1 overnight trip/month)
• The ability to perform the essential responsibilities of this job in our Philadelphia office on days as designated by management
Disclaimer:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
Our Cloud division offers world class IaaS and Cloud-Services through our Data Center Designer and Cloud Compute Engine delivered through one of our 10 datacenters strategically located around the globe. IONOS is the leading European Cloud provider aiming for double digit growth and is now keenly focused on growing market share in the American markets.
Summary
In order to fulfill this mission, we are looking for Growth minded individual, who will evangelize the IONOS brand and position our innovative cloud products to select target markets. As the ideal candidate, you have an entrepreneurial spirt with an affinity for technology and the ability to "think BIG". You are a client-focused individual with a high level of empathy and the desire to understand customer needs. You will be able to explore client 'needs' while relating to IONOS capabilities through discovery and client engagement. You will be creative and proactive in your outreach while providing a high level of responsiveness, follow-through, and execution of commitments. Success for this role will be measured by New client opportunity creation, Opportunity Conversion and revenue yield.
Responsibilities
• You will dominate the top of sales funnel, following up on inbound Leads & prospecting into target accounts
• Engage with newly signed trial customers to drive utilization and account activation
• Work closely with Marketing in support various campaigns and programs to optimize lead conversion
• Be creative in the development and execution of your own Go-To-Market Strategy to generate leads
• Accountable for managing and building prospect database in various CRM tools and applications
• Collaborate with and support Account Executives and Solutions Architects to ensure optimal market coverage
• Develop and maintain client relationships with influencers, decision makers and CXO's
• Work closely with Sales Operations to ensure process standardization and data governance
• Actively develop personal knowledge of industry/market sector, client's business challenges, and competitive and economic landscape.
Qualifications
• 1-3 years of business experience with an emphasis on sales preferred
• Proven background of success and growth while possessing the ability to set goals, overcome challenges and be a positive influence to those around them.
• Entrepreneurial spirit, desire to win but not afraid to fail
• Great communication skills
• High levels of empathy and emotional intelligence
• Demonstrable results-oriented attitude that overcomes barriers
• Ability to navigate business conversation
• Technology Savvy
• A high level of the initiative as well as an independent and goal-oriented way of working.
Physical Requirements and Working Conditions:
• Sitting or standing for extended periods of time
• Spend extended hours in front of a computer screen
• Ability to travel via air and/or vehicle on an overnight basis up to approximately 5-10% of time (1 overnight trip/month)
• The ability to perform the essential responsibilities of this job in our Philadelphia office on days as designated by management
Disclaimer:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law Show more details...
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