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issa
Issa.com is a versatile online platform that provides a wide range of resources and services for businesses, professionals, and individuals alike. It offers solutions for managing membership and events, creating websites, and designing marketing materials. Users can also access technology and design tools to enhance their online presence and reach their target audience effectively. With a user-friendly interface and customizable features, Issa.com is a convenient and practical option for those looking to streamline their operations and enhance their brand image.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityLansing, Michigan
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Latitude\Longitude42.7257 / -84.636 Google Map
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Traffic rank#64,740 Site Rank
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Site age28 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#64,740
#64,740
Site age
28 yrs
28 yrs
Location
United States
United States
Popular Questions for issa
Newest job postings for issa
via Indeed
posted_at: 16 days agoschedule_type: Full-timework_from_home: 1
ISSA is looking for a VP Human Resources!
This is a remote role, but we are prioritizing local (Phoenix AZ) candidates at this time...
About ISSA: ISSA is an education and certification company for fitness trainers, personal trainers, strength and conditioning coaches, nutritionists, nutrition coaches, yoga instructors, medical professionals, and more! For over 35 years, ISSA has created a personal fitness training program to merge gym experience
ISSA is looking for a VP Human Resources!
This is a remote role, but we are prioritizing local (Phoenix AZ) candidates at this time...
About ISSA: ISSA is an education and certification company for fitness trainers, personal trainers, strength and conditioning coaches, nutritionists, nutrition coaches, yoga instructors, medical professionals, and more! For over 35 years, ISSA has created a personal fitness training program to merge gym experience with practical and applied sciences. With over 200 employees, we have certified nearly 500,000 trainers in 174 countries. And we were recently recognized as a Best Place to Work by The Phoenix Business Journal, and Fastest Growing Private Company by Inc. Southwest Regionals!
We are adding a VP Human Resources to our team of relationship-builders who are laser focused on providing exceptional service to our students. We are tenacious and resilient in our pursuit of personal and professional success, while we incorporate fun into every day!
Job Summary:
The VP Human Resources is responsible for leading the talent acquisition and talent retention business functions that allow ISSA to grow and scale in accordance with company plans and objectives. The role creates and delivers progressive and innovative people programs backed by meaningful data, supporting ISSA’s ability to find, attract, acquire and retain high performance individuals. The role manages a team to deliver a wide range of employee-centered services. Effective leadership in this role results in ISSA earning Best Places to Work awards, consistently high employee satisfaction scores, and outstanding retention rates, while ensuring strong employee efficiency and value creation for the company stakeholders.
Responsibilities and duties:
The VP of Human Resources reports to the Chief Executive Officer, and is the single point of accountability for the following:
• Talent Acquisition and Talent Retention: Manage recruiting and retention strategies that meet core business needs on a consistent basis. Ensure hiring quality, type and timing map to ISSA’s corporate plan. Deliver best-in-class employee service throughout the employment lifecycle of every ISSA team member.
• Talent Management: Ensure organizational changes are aligned with effective communication plans. Lead the organizational strategy on learning and development goals and outcomes. Deliver career path guidance and develop organizational succession planning.
• Total Rewards Strategy and Delivery: Research and report on market compensation data for all ISSA roles. Design salary and variable compensation programs aimed at supporting achievement of company goals. Ensure effective management and delivery of benefit programs. Establish and implement effective reward and recognition programs.
• People Programs: Develop meaningful People programs, policies, and standards that support key ISSA goals and achieve high levels of team engagement. Continually identify opportunities to enhance employee engagement and satisfaction while creating the operational programs to consistently provide and support those opportunities.
• Performance Management: Develop, implement, and oversee company wide performance management programs, including annual OKRs and goal setting, regular performance reviews, 1:1 and team meeting expectations, and compensation strategy and structure.
• Value Creation: Ongoing identification and suggestions of ways to increase employee efficiency and effectiveness, while finding the most cost effective way to deliver amazing service to our students and programs, with the goal of increasing company value for our stakeholders.
• People Operations Management: Lead the People Operations team with effective coaching, KPIs and stretch goal management, training opportunities, regular 1:1 check-ins, and professional development plans. Manage 3rd party partners and consultants in the on-time/on-budget delivery of payroll/benefits/additional services.
What is ISSA looking for:
• 7+ years progressive management experience in a People Operations leadership role, preferably in an educational environment, with at least 4+ years directly managing teams
• 2+ years in a startup or fast growth environment
• Experience with both call-center teams as well as professionals preferred
• Proven experience building, implementing and scaling People Operations programs
• Demonstrated experience cultivating amazing company cultures
• Strong focus on data, and understanding of core business functional areas, including Finance, Marketing, Sales and Technology
• Ability to demonstrate in-depth knowledge of pertinent laws and compliance issues across a multi-state employee base
• Strong skill base in managing employee relations issues and related legal matters
• Excellent critical thinking skills and the ability to exercise good judgment
• Ability to solve problems quickly and effectively
• Proven ability to create and deliver corporate presentations
• PHR or SPHR Certification preferred
Anything else? Absolutely! Benefits and Perks:
ISSA is a place where every day we are inspired by our teammates, encouraging each other to be our best. The environment is relaxed, friendly, and upbeat! And we feel it’s important to reward our team with competitive pay and benefits. Here are some of the highlights:
• Free Certifications: Who wants to be their best self? WE DO! As an ISSA team member, you have access to all 25 certifications…at no expense! Additionally, you'll receive exclusive discounts on leading products in the fitness industry. Cool, right?
• Work-Life Synergy: Our Core Team members have 4 weeks of PTO. If you join ISSA as a People Leader you get 5 weeks of PTO and our Directors and Above have Discretionary Time Off! All PTO starts accruing on day one! And everyone at ISSA gets 8 paid national holidays every year! Work hard, play hard!
• Parental Time Off: We support our team members as they grow their families! Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.
• Well-Rounded Support: We are proud to offer Maven, a global platform that provides on-demand care! Maven provides an option for inclusive, comprehensive support for the whole employee and their family journey!
• Medical, Dental, and Vision Insurance: A key component to living a healthy lifestyle is having access to the care we (and our families) need. We offer 2 medical insurance plans accompanied by Health Saving Account (HSA) and Flexible Savings Account (FSA) options, as well Dental and Vision coverage. And you don’t have to wait forever! Eligibility begins the 1st of the month after you start.
• Team Building: We may be remote, but we don’t have to be alone! We host a monthly schedule of virtual team activities, town halls, weekly gratitude and motivational sessions, and other special events…so many fun ways for us to connect and support one another.
• Growth Opportunities: When our people grow…we grow! We offer leadership training, development journeys for each role and career path, and many coaching/mentoring opportunities. Constant growth and development are inherent in our culture.
• Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock ‘n roll on your first day. We also provide a monthly work-from-home allowance!
• 100% Remote Work: You can say goodbye to long commutes, because all of our roles can be performed from the comfort of your own home. In order to connect and communicate more effectively, ISSA is a camera-friendly culture in which cameras are on for scheduled meetings. We have found that this bridges the gap that can exist since we are not working together in an office.
• What Else? We have a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. We also offer an employee assistance program to assist with work-life concerns (legal, financial, and mental health). Our ultimate goal is to support you and your overall wellness.
Transform your career at ISSA Show more details...
This is a remote role, but we are prioritizing local (Phoenix AZ) candidates at this time...
About ISSA: ISSA is an education and certification company for fitness trainers, personal trainers, strength and conditioning coaches, nutritionists, nutrition coaches, yoga instructors, medical professionals, and more! For over 35 years, ISSA has created a personal fitness training program to merge gym experience with practical and applied sciences. With over 200 employees, we have certified nearly 500,000 trainers in 174 countries. And we were recently recognized as a Best Place to Work by The Phoenix Business Journal, and Fastest Growing Private Company by Inc. Southwest Regionals!
We are adding a VP Human Resources to our team of relationship-builders who are laser focused on providing exceptional service to our students. We are tenacious and resilient in our pursuit of personal and professional success, while we incorporate fun into every day!
Job Summary:
The VP Human Resources is responsible for leading the talent acquisition and talent retention business functions that allow ISSA to grow and scale in accordance with company plans and objectives. The role creates and delivers progressive and innovative people programs backed by meaningful data, supporting ISSA’s ability to find, attract, acquire and retain high performance individuals. The role manages a team to deliver a wide range of employee-centered services. Effective leadership in this role results in ISSA earning Best Places to Work awards, consistently high employee satisfaction scores, and outstanding retention rates, while ensuring strong employee efficiency and value creation for the company stakeholders.
Responsibilities and duties:
The VP of Human Resources reports to the Chief Executive Officer, and is the single point of accountability for the following:
• Talent Acquisition and Talent Retention: Manage recruiting and retention strategies that meet core business needs on a consistent basis. Ensure hiring quality, type and timing map to ISSA’s corporate plan. Deliver best-in-class employee service throughout the employment lifecycle of every ISSA team member.
• Talent Management: Ensure organizational changes are aligned with effective communication plans. Lead the organizational strategy on learning and development goals and outcomes. Deliver career path guidance and develop organizational succession planning.
• Total Rewards Strategy and Delivery: Research and report on market compensation data for all ISSA roles. Design salary and variable compensation programs aimed at supporting achievement of company goals. Ensure effective management and delivery of benefit programs. Establish and implement effective reward and recognition programs.
• People Programs: Develop meaningful People programs, policies, and standards that support key ISSA goals and achieve high levels of team engagement. Continually identify opportunities to enhance employee engagement and satisfaction while creating the operational programs to consistently provide and support those opportunities.
• Performance Management: Develop, implement, and oversee company wide performance management programs, including annual OKRs and goal setting, regular performance reviews, 1:1 and team meeting expectations, and compensation strategy and structure.
• Value Creation: Ongoing identification and suggestions of ways to increase employee efficiency and effectiveness, while finding the most cost effective way to deliver amazing service to our students and programs, with the goal of increasing company value for our stakeholders.
• People Operations Management: Lead the People Operations team with effective coaching, KPIs and stretch goal management, training opportunities, regular 1:1 check-ins, and professional development plans. Manage 3rd party partners and consultants in the on-time/on-budget delivery of payroll/benefits/additional services.
What is ISSA looking for:
• 7+ years progressive management experience in a People Operations leadership role, preferably in an educational environment, with at least 4+ years directly managing teams
• 2+ years in a startup or fast growth environment
• Experience with both call-center teams as well as professionals preferred
• Proven experience building, implementing and scaling People Operations programs
• Demonstrated experience cultivating amazing company cultures
• Strong focus on data, and understanding of core business functional areas, including Finance, Marketing, Sales and Technology
• Ability to demonstrate in-depth knowledge of pertinent laws and compliance issues across a multi-state employee base
• Strong skill base in managing employee relations issues and related legal matters
• Excellent critical thinking skills and the ability to exercise good judgment
• Ability to solve problems quickly and effectively
• Proven ability to create and deliver corporate presentations
• PHR or SPHR Certification preferred
Anything else? Absolutely! Benefits and Perks:
ISSA is a place where every day we are inspired by our teammates, encouraging each other to be our best. The environment is relaxed, friendly, and upbeat! And we feel it’s important to reward our team with competitive pay and benefits. Here are some of the highlights:
• Free Certifications: Who wants to be their best self? WE DO! As an ISSA team member, you have access to all 25 certifications…at no expense! Additionally, you'll receive exclusive discounts on leading products in the fitness industry. Cool, right?
• Work-Life Synergy: Our Core Team members have 4 weeks of PTO. If you join ISSA as a People Leader you get 5 weeks of PTO and our Directors and Above have Discretionary Time Off! All PTO starts accruing on day one! And everyone at ISSA gets 8 paid national holidays every year! Work hard, play hard!
• Parental Time Off: We support our team members as they grow their families! Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.
• Well-Rounded Support: We are proud to offer Maven, a global platform that provides on-demand care! Maven provides an option for inclusive, comprehensive support for the whole employee and their family journey!
• Medical, Dental, and Vision Insurance: A key component to living a healthy lifestyle is having access to the care we (and our families) need. We offer 2 medical insurance plans accompanied by Health Saving Account (HSA) and Flexible Savings Account (FSA) options, as well Dental and Vision coverage. And you don’t have to wait forever! Eligibility begins the 1st of the month after you start.
• Team Building: We may be remote, but we don’t have to be alone! We host a monthly schedule of virtual team activities, town halls, weekly gratitude and motivational sessions, and other special events…so many fun ways for us to connect and support one another.
• Growth Opportunities: When our people grow…we grow! We offer leadership training, development journeys for each role and career path, and many coaching/mentoring opportunities. Constant growth and development are inherent in our culture.
• Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock ‘n roll on your first day. We also provide a monthly work-from-home allowance!
• 100% Remote Work: You can say goodbye to long commutes, because all of our roles can be performed from the comfort of your own home. In order to connect and communicate more effectively, ISSA is a camera-friendly culture in which cameras are on for scheduled meetings. We have found that this bridges the gap that can exist since we are not working together in an office.
• What Else? We have a 401(k) company match and 100% company-paid life/AD&D insurance/short-term disability. We also offer an employee assistance program to assist with work-life concerns (legal, financial, and mental health). Our ultimate goal is to support you and your overall wellness.
Transform your career at ISSA Show more details...
via Indeed
posted_at: 4 days agoschedule_type: Full-timesalary: 50K–60K a year
Job purpose
The primary objective of this position is to increase revenue through a direct relationship with prospects, current customers, and members. A qualified candidate will successfully drive new business by qualifying each lead and providing solutions. The Account Executive must be organized and be able to utilize the Sales Force platform to track the entire sales process for the customer... journey. Often, you will be required to follow up
Job purpose
The primary objective of this position is to increase revenue through a direct relationship with prospects, current customers, and members. A qualified candidate will successfully drive new business by qualifying each lead and providing solutions. The Account Executive must be organized and be able to utilize the Sales Force platform to track the entire sales process for the customer... journey. Often, you will be required to follow up on warm leads and network with current customers to find new opportunities.
Duties and Responsibilities
• Selling educational and certification programs via consultative sales approach
• Prospecting/Hunting/Nurturing/Closing Leads
• Manage data input within Sales Force
• Identify new business opportunities
• Discover and recommend new product ideas for customers’ needs
• Achieve and exceed sales performance goals
• Maintaining business relationships with customers.
• Some focus on customer retention and certification renewals
• Other tasks and additional duties as requested
The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities.
Qualifications
• Experience in sales and customer service
• Strong verbal and written communication skills
• Excellent, articulate, personable and diplomatic customer service skills
• Ability to multitask, work independently and work efficiently under deadline
• Possess a positive team-player attitude
• Proficient in MS Office (Word, Excel, PowerPoint). Knowledge of membership database programs a plus
• Proven project coordination skills
• Possible travel
PI216966941 Show more details...
The primary objective of this position is to increase revenue through a direct relationship with prospects, current customers, and members. A qualified candidate will successfully drive new business by qualifying each lead and providing solutions. The Account Executive must be organized and be able to utilize the Sales Force platform to track the entire sales process for the customer... journey. Often, you will be required to follow up on warm leads and network with current customers to find new opportunities.
Duties and Responsibilities
• Selling educational and certification programs via consultative sales approach
• Prospecting/Hunting/Nurturing/Closing Leads
• Manage data input within Sales Force
• Identify new business opportunities
• Discover and recommend new product ideas for customers’ needs
• Achieve and exceed sales performance goals
• Maintaining business relationships with customers.
• Some focus on customer retention and certification renewals
• Other tasks and additional duties as requested
The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities.
Qualifications
• Experience in sales and customer service
• Strong verbal and written communication skills
• Excellent, articulate, personable and diplomatic customer service skills
• Ability to multitask, work independently and work efficiently under deadline
• Possess a positive team-player attitude
• Proficient in MS Office (Word, Excel, PowerPoint). Knowledge of membership database programs a plus
• Proven project coordination skills
• Possible travel
PI216966941 Show more details...
via Indeed
posted_at: 27 days agoschedule_type: Full-timesalary: 60K–70K a year
The Global Biorisk Advisory Council (GBAC) Program Manager will coordinate and manage the GBAC STAR™ program portfolio both pertaining to the customer experience, and the systems in place that are vital for its success. GBAC STARTM is a performance-based accreditation program that helps facilities and events demonstrate that they have the work practices, procedures and protocols that demonstrate... their commitment to upholding a clean and healthy
The Global Biorisk Advisory Council (GBAC) Program Manager will coordinate and manage the GBAC STAR™ program portfolio both pertaining to the customer experience, and the systems in place that are vital for its success. GBAC STARTM is a performance-based accreditation program that helps facilities and events demonstrate that they have the work practices, procedures and protocols that demonstrate... their commitment to upholding a clean and healthy space for employees, guests, and community. It utilizes both a quality management system and a Biorisk management systems approach to ensure the built environment, and the people within it, are prepared against infectious diseases and illness outbreaks.
GBAC Program Manager
The GBAC Program Manager will be passionate about customer satisfaction and data analysis by using a systematic approach and have diverse professional and educational backgrounds with strong interest in public health, and program development.
Responsibilities:
• Coordinate and manage the GBAC STAR accreditation program pertaining to the customer experience and the systems behind it.
• Manage the GBAC Customer Satisfaction Coordinator
• Ensure compliance with GBAC STAR requirements, as well as ISSA best practices.
• Develop and maintain documentation related to the GBAC STAR accreditation program.
• Analyze customer feedback and performance data to identify areas for improvement.
• Develop and implement strategies to improve customer satisfaction and program performance.
• Use Salesforce to manage and analyze data related to the GBAC STAR program.
• Collaborate with various departments to implement improvements and track progress.
• Prepare reports and presentations on program performance and customer satisfaction to senior management.
• Respond to inbound phone calls, providing on-spot solutions to issues or noting questions or concerns to triage to appropriate team members.
• Manage, monitor and triage general and technical customer support.
• Respond to customer inquiries to resolve issues and help them navigate the use of GBAC programs.
• Maintain a positive, solutions-oriented demeanor while listening, documenting, and resolving customer inquiries.
• Assist with development activities, making outreach and supporting engagement efforts with current customers including affiliated accounts, destination cities, and Scholarship Programs.
• Identify reoccurring themes, pain points and issues that arise from repeat customer inquiries and propose solutions to enhance the customer experience.
• Maintain key measures and metrics associated with the GBAC STARTM program through data management efforts.
• Ability to maintain a consistent work schedule while working remotely.
Candidate Prerequisites:
• Must have 3 or more years of experience in a relevant field including business administration, customer service, or communications with an interest in the field of public health. An associate or bachelor’s degree, or pursuing, in a business-related field preferred.
• Proven experience in program coordination, customer satisfaction, and data analysis.
• Proficient in Microsoft Office Suite.
• Experience working with Salesforce.
• Excellent organizational and project management skills.
• Strong communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Must be comfortable working remotely.
• Must complete GBAC Trusted Advisor Training and onboarding.
Candidate Profile:
• Must be comfortable with a “family” culture.
• Willingness to work flexible hours.
• Receptive to change, and willing to seek solutions when presented with roadblocks, and/or feedback.
• Ethical conduct.
• Strategic thinking.
• People Oriented with active listening and presentation skills.
• Positivity.
• Self-motivated.
• Detail-oriented.
• Strong interpersonal skills with a genuine approach to helping others Show more details...
GBAC Program Manager
The GBAC Program Manager will be passionate about customer satisfaction and data analysis by using a systematic approach and have diverse professional and educational backgrounds with strong interest in public health, and program development.
Responsibilities:
• Coordinate and manage the GBAC STAR accreditation program pertaining to the customer experience and the systems behind it.
• Manage the GBAC Customer Satisfaction Coordinator
• Ensure compliance with GBAC STAR requirements, as well as ISSA best practices.
• Develop and maintain documentation related to the GBAC STAR accreditation program.
• Analyze customer feedback and performance data to identify areas for improvement.
• Develop and implement strategies to improve customer satisfaction and program performance.
• Use Salesforce to manage and analyze data related to the GBAC STAR program.
• Collaborate with various departments to implement improvements and track progress.
• Prepare reports and presentations on program performance and customer satisfaction to senior management.
• Respond to inbound phone calls, providing on-spot solutions to issues or noting questions or concerns to triage to appropriate team members.
• Manage, monitor and triage general and technical customer support.
• Respond to customer inquiries to resolve issues and help them navigate the use of GBAC programs.
• Maintain a positive, solutions-oriented demeanor while listening, documenting, and resolving customer inquiries.
• Assist with development activities, making outreach and supporting engagement efforts with current customers including affiliated accounts, destination cities, and Scholarship Programs.
• Identify reoccurring themes, pain points and issues that arise from repeat customer inquiries and propose solutions to enhance the customer experience.
• Maintain key measures and metrics associated with the GBAC STARTM program through data management efforts.
• Ability to maintain a consistent work schedule while working remotely.
Candidate Prerequisites:
• Must have 3 or more years of experience in a relevant field including business administration, customer service, or communications with an interest in the field of public health. An associate or bachelor’s degree, or pursuing, in a business-related field preferred.
• Proven experience in program coordination, customer satisfaction, and data analysis.
• Proficient in Microsoft Office Suite.
• Experience working with Salesforce.
• Excellent organizational and project management skills.
• Strong communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Must be comfortable working remotely.
• Must complete GBAC Trusted Advisor Training and onboarding.
Candidate Profile:
• Must be comfortable with a “family” culture.
• Willingness to work flexible hours.
• Receptive to change, and willing to seek solutions when presented with roadblocks, and/or feedback.
• Ethical conduct.
• Strategic thinking.
• People Oriented with active listening and presentation skills.
• Positivity.
• Self-motivated.
• Detail-oriented.
• Strong interpersonal skills with a genuine approach to helping others Show more details...
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