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Keap.com is a website that provides marketing automation and CRM solutions for small businesses to help them manage and grow their customer base. The platform offers features such as lead segmentation, email marketing, and sales automation, allowing businesses to streamline their operations and increase their efficiency. Additionally, Keap provides customer support and educational resources to help their users better utilize the software. With customizable options for businesses of varying sizes and needs, Keap.com aims to empower small business owners to reach their goals through effective marketing and customer management.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#12,326 Site Rank
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Site age21 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#12,326
#12,326
Site age
21 yrs
21 yrs
Location
United States
United States
Popular Questions for Keap
Newest job postings for Keap
via LinkedIn
posted_at: 5 days agoschedule_type: Full-time
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
The Role
Our Customer Success Managers are critical to maintaining the relationship with our customers … they serve in finding customized solutions that best fits the needs of each customer…
This is a flexible work model (remote Monday, Wednesday & Friday and in the office on Tuesday & Thursday).
All employees must be within a commutable distance of our corporate office in Chandler, AZ.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
The Work
• Drive Customer Success by maintaining the department standards for customer usage
• Customer Retention (monthly cancel percent of 63% or lower or churn below 2.5%)
• Expand AMRR of the existing customer base by managing revenue wisely and finding opportunities for growth. This includes standards of excellence regarding Credit/ Refunds and billing reductions.
Daily Execution Excellence
• Increase customer retention through review and assessment of their business goals and monitor progress and offer recommendations based on results
• Ensure the highest customer satisfaction and return on their investment in our product while enhancing their experience
• Define business objectives for the customer and develop a strategic direction for success
• Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What you’ll need to have:
• Proficient knowledge of Keap products and features
• Can speak to Lifecycle Marketing to increase adoption
• Can build collaborative relationships with customers
• Communicate clear written and verbal messages
• Assist in assessing risks, benefits, and considerations of alternatives
• Encourage a customer-focused mentality
• Can easily share project status updates at any given time
• Contribute positively to team dynamics
• Manage change within the immediate team and support larger change efforts
• Identify barriers to effective collaboration and escalate issues if unable to resolve
Your experience should include...
• 2+ years of sales and marketing experience OR small business coaching experience
• Experience managing a large client load or book of business
• Ability to demonstrate strong business insights
• Experience working with small businesses or have a small business background
• Knowledge of CRM technologies and methodologies
• Project management experience a plus
• Bachelor Degree preferred
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution Show more details...
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
The Role
Our Customer Success Managers are critical to maintaining the relationship with our customers … they serve in finding customized solutions that best fits the needs of each customer…
This is a flexible work model (remote Monday, Wednesday & Friday and in the office on Tuesday & Thursday).
All employees must be within a commutable distance of our corporate office in Chandler, AZ.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
The Work
• Drive Customer Success by maintaining the department standards for customer usage
• Customer Retention (monthly cancel percent of 63% or lower or churn below 2.5%)
• Expand AMRR of the existing customer base by managing revenue wisely and finding opportunities for growth. This includes standards of excellence regarding Credit/ Refunds and billing reductions.
Daily Execution Excellence
• Increase customer retention through review and assessment of their business goals and monitor progress and offer recommendations based on results
• Ensure the highest customer satisfaction and return on their investment in our product while enhancing their experience
• Define business objectives for the customer and develop a strategic direction for success
• Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What you’ll need to have:
• Proficient knowledge of Keap products and features
• Can speak to Lifecycle Marketing to increase adoption
• Can build collaborative relationships with customers
• Communicate clear written and verbal messages
• Assist in assessing risks, benefits, and considerations of alternatives
• Encourage a customer-focused mentality
• Can easily share project status updates at any given time
• Contribute positively to team dynamics
• Manage change within the immediate team and support larger change efforts
• Identify barriers to effective collaboration and escalate issues if unable to resolve
Your experience should include...
• 2+ years of sales and marketing experience OR small business coaching experience
• Experience managing a large client load or book of business
• Ability to demonstrate strong business insights
• Experience working with small businesses or have a small business background
• Knowledge of CRM technologies and methodologies
• Project management experience a plus
• Bachelor Degree preferred
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution Show more details...
via ZipRecruiter
posted_at: 15 days agoschedule_type: Full-time
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens... of thousands of customers and over a hundred thousand
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens... of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
The VP of Customer Success will be the senior-most customer leader, responsible for orchestrating a customer experience that creates raving fans of Keap. The VP of Customer Success will lead strategically, working across the company to cultivate deep customer empathy and ensure we deliver our brand promise. This leader will develop and lead a passionate and talented Customer Success Organization, full of Keapers who listen to, care for and serve our customers. This leader must set the vision for Keap’s Customer Success organization and must empower the team to deliver amazing customer experiences. This position will partner cross-functionally to drive customer success, retention, and overall operational excellence. The VP of Customer Success will be a member of the executive team and will report directly to the CEO.
What You'll Be Doing...
• Coordinate with all other functions to drive customer success and retention, deliver a great customer experience and create raving fans: Collaborate with Marketing, Sales, Product, and all back office functions to ensure we practice Lifecycle Automation with OUR customers at Keap.
• Build a high-performing, highly engaged Customer Success team: Set the vision for a high-performing Customer Success organization. Drive Keap’s Leadership Model and Core Values. Build strong relationships with cross-functional partners in Marketing, Sales, Product, and all back office functions.
• Ensure consistency and quality of the Support and CSM functions: These two major functions of Customer Success must run effectively to deliver a great customer experience, but your work goes far beyond these functions.
• Direct the customer in clear ways to use Keap every day to achieve the benefits of our brand promise. Promote and sell Success Services along the customer journey to ensure customers achieve success.
• Be an expert in Lifecycle Automation and confidently lead teams to direct customers to the best ways to Collect Leads, Convert Clients and Create Fans in their businesses.
• Communicate effectively to customers and stakeholders. Manage the relationship with your customers and all cross-functional stakeholders. Track and bubble up challenges in the experience or with our product so we can improve both. Report out and escalate challenges proactively to management.
• Lead the executive team and board in matters of Customer Success. Advocate for the customer at every opportunity. Provide insights to executives and the board to help us better serve our customers.
• Work with the CEO and executive team to drive strategy and execution, partnering with team members to achieve the company’s goals.
• Build external relationships with investors and financial partners to garner support and resources for the company’s mission.
• Lead your organization and the company in a way consistent with Keap’s Purpose, Values, Mission, and Leadership Model.
Your Experience Should Include...
• Strong leadership, with demonstrated ability to build bridges and drive cross-functional results
• 10+ years of customer service experience, with responsibility for delivering measurable CS results
• 7+ years in a leadership role; high growth environment preferred in a company of $100-$300m in sales
• A deep connection to entrepreneurial small businesses and passionate for helping them succeed
• Proven ability to put in place strategy, process, and tools to ensure scalability and consistency
• Customer-focused mindset and passion for customer success
• Ability to enroll and drive customer-focused initiatives cross-functionally
• Strong attention to detail and superior organizational skills
• Demonstrated ability to learn quickly
• Exceptional decision-making and problem-solving skills
• Experience creating processes and insuring that processes as executed match process design
• Passion for and experience with quantitative approaches to operations and customer success
• Confidence leading and facilitating change management
• Highly analytical and a strong, effective communicator
• Ability to thrive in a fast-paced, ever-changing environment
• Excellent fit with Keap’s Purpose, Values, and Mission
Bonus Points If You Possess...
• Knowledge of CRM and marketing automation technologies and methodologies or Keap experience
• Bachelor’s degree in Business, or a related area
• Masters in Business Administration or similar
• Experience working with or owning a small business
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status, or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
California Employee Privacy Notice: https://keap.com/legal/cepn Show more details...
The VP of Customer Success will be the senior-most customer leader, responsible for orchestrating a customer experience that creates raving fans of Keap. The VP of Customer Success will lead strategically, working across the company to cultivate deep customer empathy and ensure we deliver our brand promise. This leader will develop and lead a passionate and talented Customer Success Organization, full of Keapers who listen to, care for and serve our customers. This leader must set the vision for Keap’s Customer Success organization and must empower the team to deliver amazing customer experiences. This position will partner cross-functionally to drive customer success, retention, and overall operational excellence. The VP of Customer Success will be a member of the executive team and will report directly to the CEO.
What You'll Be Doing...
• Coordinate with all other functions to drive customer success and retention, deliver a great customer experience and create raving fans: Collaborate with Marketing, Sales, Product, and all back office functions to ensure we practice Lifecycle Automation with OUR customers at Keap.
• Build a high-performing, highly engaged Customer Success team: Set the vision for a high-performing Customer Success organization. Drive Keap’s Leadership Model and Core Values. Build strong relationships with cross-functional partners in Marketing, Sales, Product, and all back office functions.
• Ensure consistency and quality of the Support and CSM functions: These two major functions of Customer Success must run effectively to deliver a great customer experience, but your work goes far beyond these functions.
• Direct the customer in clear ways to use Keap every day to achieve the benefits of our brand promise. Promote and sell Success Services along the customer journey to ensure customers achieve success.
• Be an expert in Lifecycle Automation and confidently lead teams to direct customers to the best ways to Collect Leads, Convert Clients and Create Fans in their businesses.
• Communicate effectively to customers and stakeholders. Manage the relationship with your customers and all cross-functional stakeholders. Track and bubble up challenges in the experience or with our product so we can improve both. Report out and escalate challenges proactively to management.
• Lead the executive team and board in matters of Customer Success. Advocate for the customer at every opportunity. Provide insights to executives and the board to help us better serve our customers.
• Work with the CEO and executive team to drive strategy and execution, partnering with team members to achieve the company’s goals.
• Build external relationships with investors and financial partners to garner support and resources for the company’s mission.
• Lead your organization and the company in a way consistent with Keap’s Purpose, Values, Mission, and Leadership Model.
Your Experience Should Include...
• Strong leadership, with demonstrated ability to build bridges and drive cross-functional results
• 10+ years of customer service experience, with responsibility for delivering measurable CS results
• 7+ years in a leadership role; high growth environment preferred in a company of $100-$300m in sales
• A deep connection to entrepreneurial small businesses and passionate for helping them succeed
• Proven ability to put in place strategy, process, and tools to ensure scalability and consistency
• Customer-focused mindset and passion for customer success
• Ability to enroll and drive customer-focused initiatives cross-functionally
• Strong attention to detail and superior organizational skills
• Demonstrated ability to learn quickly
• Exceptional decision-making and problem-solving skills
• Experience creating processes and insuring that processes as executed match process design
• Passion for and experience with quantitative approaches to operations and customer success
• Confidence leading and facilitating change management
• Highly analytical and a strong, effective communicator
• Ability to thrive in a fast-paced, ever-changing environment
• Excellent fit with Keap’s Purpose, Values, and Mission
Bonus Points If You Possess...
• Knowledge of CRM and marketing automation technologies and methodologies or Keap experience
• Bachelor’s degree in Business, or a related area
• Masters in Business Administration or similar
• Experience working with or owning a small business
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status, or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
California Employee Privacy Notice: https://keap.com/legal/cepn Show more details...
via CareerBuilder
posted_at: 5 days agoschedule_type: Full-time
Job Description About Keap Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap's vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens of thousands of customers
Job Description About Keap Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap's vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision. The Role Our New Customer Onboarding Coaches onboard our new customers by teaching them the fundamentals to help them grow sales and save time. Some of the strongest relationships our customers have are with our New Customer Onboarding Coaches through the value they deliver and their dedication to small business success! The New Customer Onboarding Coach will utilize Lifecycle Marketing Automation (LCA) and small business acumen along with any necessary tools... (currently phone, and email) to deliver high-impact results for our customers. Our New Customer Onboarding Coaches are expected to operate effectively, and professionally in a high-paced and ever-changing environment where their creativity, knowledge and insight can bring about positive customer and company results. The Objectives * Help new Keap customers achieve their growth goals * New Customer Retention 90% measured at month 4 * Customer Satisfaction Survey results at 4.7/5+ The Work * Deliver a world-class Onboarding experience with the Let's Grow Onboarding guarantee--(our process for implementing Keap in our new customer's business). * Ensure effective facilitation of an onboarding experience delivered in a way that connects our customers challenges and needs to the true value of our products, while building confidence in their purchase. * Direct the customer in the best practices and methods to use Keap everyday for their business. * Conduct coaching sessions (through video-conferencing) that demonstrate the power of Keap and deliver the Keap brand promise to grow sales and save time by automating follow-up. * Manage and coordinate multiple customer implementations simultaneously. * Demonstrate confidence and expertise in Lifecycle Marketing-- set appropriate expectations for how customers will engage in the onboarding experience. * Be the technical "go to" for our product during onboarding via email, conference calls and in occasional onsite meetings; assist to mitigate potential cancel requests by resolving customer concerns * Own your ongoing development and product education, ensuring you're up to date on all current software releases/features, as well as effective consulting skills. * Deliver projects accurately and on time. Maintain comprehensive project documentation, and complete the onboarding experience as designed. * Perform risk management to minimize overall project risk. Measure project performance using appropriate tools and techniques. Manage changes to the project's scope, and project schedule. * Proactive and Timely Communication to Customers and Stakeholders. Manage the relationship with your customers and all cross-functional stakeholders. Track and bubble up challenges in the experience or with our product so we can improve both. Report out and escalate challenges proactively to management as needed. * Communicate (verbal and written) with customers, and internal employees professionally. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What you'll need to have/competencies: * Customer Focus: Empathetic to the challenges of small business owners. Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Drive for results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * A positive attitude in the face of an ever-changing and dynamic environment where you're expected to set the vision in the midst of ambiguity * Action-oriented and full of energy for the things they see as challenging; not fearful of acting with minimal planning; seizes more opportunities than others, a highly motivated, entrepreneurial individual that will seek opportunities to innovate & expand your role * Can effectively cope with change: Can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and unce
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