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Most recent job postings at Keap
via LinkedIn
posted_at: 5 days agoschedule_type: Full-time
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
The Role
Our Customer Success Managers are critical to maintaining the relationship with our customers … they serve in finding customized solutions that best fits the needs of each customer…
This is a flexible work model (remote Monday, Wednesday & Friday and in the office on Tuesday & Thursday).
All employees must be within a commutable distance of our corporate office in Chandler, AZ.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
The Work
• Drive Customer Success by maintaining the department standards for customer usage
• Customer Retention (monthly cancel percent of 63% or lower or churn below 2.5%)
• Expand AMRR of the existing customer base by managing revenue wisely and finding opportunities for growth. This includes standards of excellence regarding Credit/ Refunds and billing reductions.
Daily Execution Excellence
• Increase customer retention through review and assessment of their business goals and monitor progress and offer recommendations based on results
• Ensure the highest customer satisfaction and return on their investment in our product while enhancing their experience
• Define business objectives for the customer and develop a strategic direction for success
• Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What you’ll need to have:
• Proficient knowledge of Keap products and features
• Can speak to Lifecycle Marketing to increase adoption
• Can build collaborative relationships with customers
• Communicate clear written and verbal messages
• Assist in assessing risks, benefits, and considerations of alternatives
• Encourage a customer-focused mentality
• Can easily share project status updates at any given time
• Contribute positively to team dynamics
• Manage change within the immediate team and support larger change efforts
• Identify barriers to effective collaboration and escalate issues if unable to resolve
Your experience should include...
• 2+ years of sales and marketing experience OR small business coaching experience
• Experience managing a large client load or book of business
• Ability to demonstrate strong business insights
• Experience working with small businesses or have a small business background
• Knowledge of CRM technologies and methodologies
• Project management experience a plus
• Bachelor Degree preferred
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution Show more details...
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
The Role
Our Customer Success Managers are critical to maintaining the relationship with our customers … they serve in finding customized solutions that best fits the needs of each customer…
This is a flexible work model (remote Monday, Wednesday & Friday and in the office on Tuesday & Thursday).
All employees must be within a commutable distance of our corporate office in Chandler, AZ.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
The Work
• Drive Customer Success by maintaining the department standards for customer usage
• Customer Retention (monthly cancel percent of 63% or lower or churn below 2.5%)
• Expand AMRR of the existing customer base by managing revenue wisely and finding opportunities for growth. This includes standards of excellence regarding Credit/ Refunds and billing reductions.
Daily Execution Excellence
• Increase customer retention through review and assessment of their business goals and monitor progress and offer recommendations based on results
• Ensure the highest customer satisfaction and return on their investment in our product while enhancing their experience
• Define business objectives for the customer and develop a strategic direction for success
• Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What you’ll need to have:
• Proficient knowledge of Keap products and features
• Can speak to Lifecycle Marketing to increase adoption
• Can build collaborative relationships with customers
• Communicate clear written and verbal messages
• Assist in assessing risks, benefits, and considerations of alternatives
• Encourage a customer-focused mentality
• Can easily share project status updates at any given time
• Contribute positively to team dynamics
• Manage change within the immediate team and support larger change efforts
• Identify barriers to effective collaboration and escalate issues if unable to resolve
Your experience should include...
• 2+ years of sales and marketing experience OR small business coaching experience
• Experience managing a large client load or book of business
• Ability to demonstrate strong business insights
• Experience working with small businesses or have a small business background
• Knowledge of CRM technologies and methodologies
• Project management experience a plus
• Bachelor Degree preferred
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution Show more details...
via ZipRecruiter
posted_at: 15 days agoschedule_type: Full-time
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens... of thousands of customers and over a hundred thousand
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens... of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
The VP of Customer Success will be the senior-most customer leader, responsible for orchestrating a customer experience that creates raving fans of Keap. The VP of Customer Success will lead strategically, working across the company to cultivate deep customer empathy and ensure we deliver our brand promise. This leader will develop and lead a passionate and talented Customer Success Organization, full of Keapers who listen to, care for and serve our customers. This leader must set the vision for Keap’s Customer Success organization and must empower the team to deliver amazing customer experiences. This position will partner cross-functionally to drive customer success, retention, and overall operational excellence. The VP of Customer Success will be a member of the executive team and will report directly to the CEO.
What You'll Be Doing...
• Coordinate with all other functions to drive customer success and retention, deliver a great customer experience and create raving fans: Collaborate with Marketing, Sales, Product, and all back office functions to ensure we practice Lifecycle Automation with OUR customers at Keap.
• Build a high-performing, highly engaged Customer Success team: Set the vision for a high-performing Customer Success organization. Drive Keap’s Leadership Model and Core Values. Build strong relationships with cross-functional partners in Marketing, Sales, Product, and all back office functions.
• Ensure consistency and quality of the Support and CSM functions: These two major functions of Customer Success must run effectively to deliver a great customer experience, but your work goes far beyond these functions.
• Direct the customer in clear ways to use Keap every day to achieve the benefits of our brand promise. Promote and sell Success Services along the customer journey to ensure customers achieve success.
• Be an expert in Lifecycle Automation and confidently lead teams to direct customers to the best ways to Collect Leads, Convert Clients and Create Fans in their businesses.
• Communicate effectively to customers and stakeholders. Manage the relationship with your customers and all cross-functional stakeholders. Track and bubble up challenges in the experience or with our product so we can improve both. Report out and escalate challenges proactively to management.
• Lead the executive team and board in matters of Customer Success. Advocate for the customer at every opportunity. Provide insights to executives and the board to help us better serve our customers.
• Work with the CEO and executive team to drive strategy and execution, partnering with team members to achieve the company’s goals.
• Build external relationships with investors and financial partners to garner support and resources for the company’s mission.
• Lead your organization and the company in a way consistent with Keap’s Purpose, Values, Mission, and Leadership Model.
Your Experience Should Include...
• Strong leadership, with demonstrated ability to build bridges and drive cross-functional results
• 10+ years of customer service experience, with responsibility for delivering measurable CS results
• 7+ years in a leadership role; high growth environment preferred in a company of $100-$300m in sales
• A deep connection to entrepreneurial small businesses and passionate for helping them succeed
• Proven ability to put in place strategy, process, and tools to ensure scalability and consistency
• Customer-focused mindset and passion for customer success
• Ability to enroll and drive customer-focused initiatives cross-functionally
• Strong attention to detail and superior organizational skills
• Demonstrated ability to learn quickly
• Exceptional decision-making and problem-solving skills
• Experience creating processes and insuring that processes as executed match process design
• Passion for and experience with quantitative approaches to operations and customer success
• Confidence leading and facilitating change management
• Highly analytical and a strong, effective communicator
• Ability to thrive in a fast-paced, ever-changing environment
• Excellent fit with Keap’s Purpose, Values, and Mission
Bonus Points If You Possess...
• Knowledge of CRM and marketing automation technologies and methodologies or Keap experience
• Bachelor’s degree in Business, or a related area
• Masters in Business Administration or similar
• Experience working with or owning a small business
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status, or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
California Employee Privacy Notice: https://keap.com/legal/cepn Show more details...
The VP of Customer Success will be the senior-most customer leader, responsible for orchestrating a customer experience that creates raving fans of Keap. The VP of Customer Success will lead strategically, working across the company to cultivate deep customer empathy and ensure we deliver our brand promise. This leader will develop and lead a passionate and talented Customer Success Organization, full of Keapers who listen to, care for and serve our customers. This leader must set the vision for Keap’s Customer Success organization and must empower the team to deliver amazing customer experiences. This position will partner cross-functionally to drive customer success, retention, and overall operational excellence. The VP of Customer Success will be a member of the executive team and will report directly to the CEO.
What You'll Be Doing...
• Coordinate with all other functions to drive customer success and retention, deliver a great customer experience and create raving fans: Collaborate with Marketing, Sales, Product, and all back office functions to ensure we practice Lifecycle Automation with OUR customers at Keap.
• Build a high-performing, highly engaged Customer Success team: Set the vision for a high-performing Customer Success organization. Drive Keap’s Leadership Model and Core Values. Build strong relationships with cross-functional partners in Marketing, Sales, Product, and all back office functions.
• Ensure consistency and quality of the Support and CSM functions: These two major functions of Customer Success must run effectively to deliver a great customer experience, but your work goes far beyond these functions.
• Direct the customer in clear ways to use Keap every day to achieve the benefits of our brand promise. Promote and sell Success Services along the customer journey to ensure customers achieve success.
• Be an expert in Lifecycle Automation and confidently lead teams to direct customers to the best ways to Collect Leads, Convert Clients and Create Fans in their businesses.
• Communicate effectively to customers and stakeholders. Manage the relationship with your customers and all cross-functional stakeholders. Track and bubble up challenges in the experience or with our product so we can improve both. Report out and escalate challenges proactively to management.
• Lead the executive team and board in matters of Customer Success. Advocate for the customer at every opportunity. Provide insights to executives and the board to help us better serve our customers.
• Work with the CEO and executive team to drive strategy and execution, partnering with team members to achieve the company’s goals.
• Build external relationships with investors and financial partners to garner support and resources for the company’s mission.
• Lead your organization and the company in a way consistent with Keap’s Purpose, Values, Mission, and Leadership Model.
Your Experience Should Include...
• Strong leadership, with demonstrated ability to build bridges and drive cross-functional results
• 10+ years of customer service experience, with responsibility for delivering measurable CS results
• 7+ years in a leadership role; high growth environment preferred in a company of $100-$300m in sales
• A deep connection to entrepreneurial small businesses and passionate for helping them succeed
• Proven ability to put in place strategy, process, and tools to ensure scalability and consistency
• Customer-focused mindset and passion for customer success
• Ability to enroll and drive customer-focused initiatives cross-functionally
• Strong attention to detail and superior organizational skills
• Demonstrated ability to learn quickly
• Exceptional decision-making and problem-solving skills
• Experience creating processes and insuring that processes as executed match process design
• Passion for and experience with quantitative approaches to operations and customer success
• Confidence leading and facilitating change management
• Highly analytical and a strong, effective communicator
• Ability to thrive in a fast-paced, ever-changing environment
• Excellent fit with Keap’s Purpose, Values, and Mission
Bonus Points If You Possess...
• Knowledge of CRM and marketing automation technologies and methodologies or Keap experience
• Bachelor’s degree in Business, or a related area
• Masters in Business Administration or similar
• Experience working with or owning a small business
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status, or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
California Employee Privacy Notice: https://keap.com/legal/cepn Show more details...
via CareerBuilder
posted_at: 5 days agoschedule_type: Full-time
Job Description About Keap Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap's vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens of thousands of customers
Job Description About Keap Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap's vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision. The Role Our New Customer Onboarding Coaches onboard our new customers by teaching them the fundamentals to help them grow sales and save time. Some of the strongest relationships our customers have are with our New Customer Onboarding Coaches through the value they deliver and their dedication to small business success! The New Customer Onboarding Coach will utilize Lifecycle Marketing Automation (LCA) and small business acumen along with any necessary tools... (currently phone, and email) to deliver high-impact results for our customers. Our New Customer Onboarding Coaches are expected to operate effectively, and professionally in a high-paced and ever-changing environment where their creativity, knowledge and insight can bring about positive customer and company results. The Objectives * Help new Keap customers achieve their growth goals * New Customer Retention 90% measured at month 4 * Customer Satisfaction Survey results at 4.7/5+ The Work * Deliver a world-class Onboarding experience with the Let's Grow Onboarding guarantee--(our process for implementing Keap in our new customer's business). * Ensure effective facilitation of an onboarding experience delivered in a way that connects our customers challenges and needs to the true value of our products, while building confidence in their purchase. * Direct the customer in the best practices and methods to use Keap everyday for their business. * Conduct coaching sessions (through video-conferencing) that demonstrate the power of Keap and deliver the Keap brand promise to grow sales and save time by automating follow-up. * Manage and coordinate multiple customer implementations simultaneously. * Demonstrate confidence and expertise in Lifecycle Marketing-- set appropriate expectations for how customers will engage in the onboarding experience. * Be the technical "go to" for our product during onboarding via email, conference calls and in occasional onsite meetings; assist to mitigate potential cancel requests by resolving customer concerns * Own your ongoing development and product education, ensuring you're up to date on all current software releases/features, as well as effective consulting skills. * Deliver projects accurately and on time. Maintain comprehensive project documentation, and complete the onboarding experience as designed. * Perform risk management to minimize overall project risk. Measure project performance using appropriate tools and techniques. Manage changes to the project's scope, and project schedule. * Proactive and Timely Communication to Customers and Stakeholders. Manage the relationship with your customers and all cross-functional stakeholders. Track and bubble up challenges in the experience or with our product so we can improve both. Report out and escalate challenges proactively to management as needed. * Communicate (verbal and written) with customers, and internal employees professionally. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What you'll need to have/competencies: * Customer Focus: Empathetic to the challenges of small business owners. Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Drive for results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. * A positive attitude in the face of an ever-changing and dynamic environment where you're expected to set the vision in the midst of ambiguity * Action-oriented and full of energy for the things they see as challenging; not fearful of acting with minimal planning; seizes more opportunities than others, a highly motivated, entrepreneurial individual that will seek opportunities to innovate & expand your role * Can effectively cope with change: Can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and unce
Show more details...
via ZipRecruiter
posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
The Role
Our Customer Success Managers are critical to maintaining the relationship with our customers … they serve in finding customized solutions that best fits the needs of each customer…
This is a flexible work model (remote Monday, Wednesday & Friday and in the office on Tuesday & Thursday).
All employees must be within a commutable distance of our corporate office in Chandler, AZ.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
The Work
• Drive Customer Success by maintaining the department standards for customer usage
• Customer Retention (monthly cancel percent of 63% or lower or churn below 2.5%)
• Expand AMRR of the existing customer base by managing revenue wisely and finding opportunities for growth. This includes standards of excellence regarding Credit/ Refunds and billing reductions.
Daily Execution Excellence
• Increase customer retention through review and assessment of their business goals and monitor progress and offer recommendations based on results
• Ensure the highest customer satisfaction and return on their investment in our product while enhancing their experience
• Define business objectives for the customer and develop a strategic direction for success
• Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What you’ll need to have:
• Proficient knowledge of Keap products and features
• Can speak to Lifecycle Marketing to increase adoption
• Can build collaborative relationships with customers
• Communicate clear written and verbal messages
• Assist in assessing risks, benefits, and considerations of alternatives
• Encourage a customer-focused mentality
• Can easily share project status updates at any given time
• Contribute positively to team dynamics
• Manage change within the immediate team and support larger change efforts
• Identify barriers to effective collaboration and escalate issues if unable to resolve
Your experience should include...
• 2+ years of sales and marketing experience OR small business coaching experience
• Experience managing a large client load or book of business
• Ability to demonstrate strong business insights
• Experience working with small businesses or have a small business background
• Knowledge of CRM technologies and methodologies
• Project management experience a plus
• Bachelor Degree preferred
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-AM1 Show more details...
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
The Role
Our Customer Success Managers are critical to maintaining the relationship with our customers … they serve in finding customized solutions that best fits the needs of each customer…
This is a flexible work model (remote Monday, Wednesday & Friday and in the office on Tuesday & Thursday).
All employees must be within a commutable distance of our corporate office in Chandler, AZ.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
The Work
• Drive Customer Success by maintaining the department standards for customer usage
• Customer Retention (monthly cancel percent of 63% or lower or churn below 2.5%)
• Expand AMRR of the existing customer base by managing revenue wisely and finding opportunities for growth. This includes standards of excellence regarding Credit/ Refunds and billing reductions.
Daily Execution Excellence
• Increase customer retention through review and assessment of their business goals and monitor progress and offer recommendations based on results
• Ensure the highest customer satisfaction and return on their investment in our product while enhancing their experience
• Define business objectives for the customer and develop a strategic direction for success
• Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What you’ll need to have:
• Proficient knowledge of Keap products and features
• Can speak to Lifecycle Marketing to increase adoption
• Can build collaborative relationships with customers
• Communicate clear written and verbal messages
• Assist in assessing risks, benefits, and considerations of alternatives
• Encourage a customer-focused mentality
• Can easily share project status updates at any given time
• Contribute positively to team dynamics
• Manage change within the immediate team and support larger change efforts
• Identify barriers to effective collaboration and escalate issues if unable to resolve
Your experience should include...
• 2+ years of sales and marketing experience OR small business coaching experience
• Experience managing a large client load or book of business
• Ability to demonstrate strong business insights
• Experience working with small businesses or have a small business background
• Knowledge of CRM technologies and methodologies
• Project management experience a plus
• Bachelor Degree preferred
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-AM1 Show more details...
via Upwork
posted_at: 16 hours agoschedule_type: Contractorwork_from_home: 1
We are looking for someone proficient in Wordpress, Woocommerce and Infusionsoft/Keap (Max Classic) to set up a specific marketing automation, using the campaign builder in Infusionsoft.
This marketing automation project is for following up with failed payments from subscriptions...
You should be someone who is advanced at using the campaign builder function in Infusionsoft, and have experience integrating Infusionsoft with Woocommerce via the InfusedWoo
We are looking for someone proficient in Wordpress, Woocommerce and Infusionsoft/Keap (Max Classic) to set up a specific marketing automation, using the campaign builder in Infusionsoft.
This marketing automation project is for following up with failed payments from subscriptions...
You should be someone who is advanced at using the campaign builder function in Infusionsoft, and have experience integrating Infusionsoft with Woocommerce via the InfusedWoo plugin. You should also be an expert in Zapier. If you are a certified Keap partner, even better.
Given the right fit following this smaller project, there would be opportunity to bring you onto our team on a retainer basis for ongoing help setting up marketing automation campaigns using these softwares Show more details...
This marketing automation project is for following up with failed payments from subscriptions...
You should be someone who is advanced at using the campaign builder function in Infusionsoft, and have experience integrating Infusionsoft with Woocommerce via the InfusedWoo plugin. You should also be an expert in Zapier. If you are a certified Keap partner, even better.
Given the right fit following this smaller project, there would be opportunity to bring you onto our team on a retainer basis for ongoing help setting up marketing automation campaigns using these softwares Show more details...
via Recruit.net
posted_at: 4 days agoschedule_type: Full-time
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens... of thousands of customers and over a hundred thousand
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies. With tens... of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision. See how your unique perspectives and experiences contribute to achieving those goals … Overview Keap is searching for the right CFO to lead the company’s next stage of growth. Keap’s CFO is an Executive position reporting to the CEO, is responsible for leading Finance, Data & Analytics, Accounting, Operations, and Legal teams. The CFO oversees cash management, financial planning, risk, compliance, and internal systems, analyzing Keap’s strengths and playing a key role in the company’s strategic direction. This position impacts the entire company and works closely with stakeholders to gain a full understanding of their needs. The right candidate is also a thought leader, influencing others to gain buy-in and support of the company’s strategies, processes, and standards. The CFO leads FP&A, Accounting, Legal, Operations, and an Analytics Team made up of Data Engineers, Data Analysts, and Data Scientists, taking responsibility for all cash management, investments, budgeting, and all financial reporting. Collectively, the organization works together to ensure strong fiscal management, oversee financial IT systems, ensure compliance with relevant regulatory entities (ex: Financial Accounting Standards Board, Internal Revenue Service, state attorneys general), architect and build data environments, inform business processes and predict outcomes. Because the entire company relies on the CFO’s org to make data-driven decisions, experience leading in Finance, Data, and Operations teams are required. What You’ll Do Every Day Effectively lead the finance, accounting, operations, analytics, and legal teams to deliver world-class solutions, while building leaders and serving the company in a collaborative way. Deliver timely, accurate, relevant, and proactive insights that compel action and drive profitable growth through data culture, collaborative partnership, process automation, and continuous improvement. Work with the executive team to drive strategy and execution, partnering with team members to achieve the company’s goals. Work with the CEO and board of directors to steer the company and create value for common and preferred shareholders. Build external relationships with investors and financial partners to garner support and resources for the company’s mission. Lead your organization and the company in a way consistent with Keap’s Purpose, Values, Mission, and Leadership Model. Strengthen the company’s culture of “profitable growth,” to help the company achieve the Rule of 40. Skills Story Strong leadership experience, with demonstrated ability to build bridges and drive results across functional areas of the business Established history of effective financial reporting with timely and measurable results Strategic innovator that creates effective solutions to operational challenges Bachelor’s Degree in Finance, Accounting, Economics, Statistics, IS, or related field; advanced degree preferred. Professional certification (ex: Certified Public Accountant) Minimum of 5-10 years of experience leading Business Intelligence, Data Warehousing, and" Big Data" solutions Minimum 7-10 years of FP&A experience Minimum of 5 years leading teams at a $100m technology company (preferably SaaS) Experience with NetSuite, Salesforce, SQL, Looker, or other financial & data visualization tools Highly analytical and a strong, effective communicator Ability to thrive in a fast-paced, ever-changing environment Excellent fit with Keap’s Purpose, Values, and Mission The company has a hybrid work policy, with local employees working in the office Tuesdays and Thursdays. Remote employees rarely come into the office. This role is preferred to be local, but it is not required. The rigors of being the CFO are demanding, but the rewards are great. The right candidate will take on the challenges with a great attitude and enthusiasm for the Mission of Keap: To simplify growth for a million small businesses worldwide by 2030. At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status, or any legally protected status. Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening
Show more details...
via Ladders
posted_at: 20 days agoschedule_type: Full-timesalary: 100K–150K a year
Keap liberates and empowers entrepreneurs to strengthen families, communities and economies. Our leading Sales and Marketing Automation platform is built on 20 years of experience working with over 200,000 entrepreneurs to grow sales and save time in the process. We're growing fast and have big goals.
See how your unique perspectives and experiences contribute to achieving those goals... …
Overview
As a Sr Mobile Full Stack Engineer at Keap,
Keap liberates and empowers entrepreneurs to strengthen families, communities and economies. Our leading Sales and Marketing Automation platform is built on 20 years of experience working with over 200,000 entrepreneurs to grow sales and save time in the process. We're growing fast and have big goals.
See how your unique perspectives and experiences contribute to achieving those goals... …
Overview
As a Sr Mobile Full Stack Engineer at Keap, you’ll get to work as a member of a team working on a suite of new products and features. You will be integrated into a fast moving environment where we are constantly learning and growing as a team and as individuals. We're looking for someone who is ready to dive right in. As part of the Keap team, your opinion not only counts, but is routinely requested. You will be working closely with a very talented and skilled team that is passionate about empowering entrepreneurs and helping small businesses succeed.
What You’ll Do Every Day
• Mastery: Elevate personal technical acumen with teams and the department.
• Product delivery and value: ensure valuable software is built and shipped to create valuable insight and immediate impact.
• Operational excellence: Deliver high quality performant code with high levels of coverage, low complexity and low defect rate.
Skills Story
• Develop clean, semantic markup with current best practices utilizing React Native and JavaScript libraries.
• Implement adaptive layouts on different devices and form factors.
• Ensure projects are completed and properly documented according to specifications and timelines.
• Collaborate well in a cross-functional team of engineers, designers, and product managers.
Expertise
If you can execute the work, you can do the job. That being said, we realize we need someone with…
• 5+ years of experience as a full stack mobile engineer
• Strong understanding of ECMAScript 2018 or newer JavaScript
• Experience with one or more testing frameworks: Jest, Supertest, Cucumber, Appium, WebdriverIO, etc.
• Work experience with: Git/GitHub, JIRA, mobile continuous integration and delivery platforms
• Drive to proactively research best practices in development, keep up with online trends, and strive to find new/inventive techniques
Ideally, you possess...
• Experience developing with React Native, Node.js, GraphQL, and Typescript
• Experience developing and deploying applications to the Apple App Store and Google Play Store
• Experience developing under Agile, SCRUM or similar iterative unified processes
• Understanding of security best practices
• Previous work at fast growth company or in an entrepreneurial environment
• GitHub / Stackoverflow profile demonstrating contributions to open source or personal projects
• Experience with iOS or Android development (Swift, Objective-C, Java, Kotlin), Google Cloud Platform, Twillio, CircleCI, and Fastlane is a HUGE plus
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
This is a hybrid role with an expectation of coming into the office (if outside of AZ 1x per quarter).
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties and criminal prosecution Show more details...
See how your unique perspectives and experiences contribute to achieving those goals... …
Overview
As a Sr Mobile Full Stack Engineer at Keap, you’ll get to work as a member of a team working on a suite of new products and features. You will be integrated into a fast moving environment where we are constantly learning and growing as a team and as individuals. We're looking for someone who is ready to dive right in. As part of the Keap team, your opinion not only counts, but is routinely requested. You will be working closely with a very talented and skilled team that is passionate about empowering entrepreneurs and helping small businesses succeed.
What You’ll Do Every Day
• Mastery: Elevate personal technical acumen with teams and the department.
• Product delivery and value: ensure valuable software is built and shipped to create valuable insight and immediate impact.
• Operational excellence: Deliver high quality performant code with high levels of coverage, low complexity and low defect rate.
Skills Story
• Develop clean, semantic markup with current best practices utilizing React Native and JavaScript libraries.
• Implement adaptive layouts on different devices and form factors.
• Ensure projects are completed and properly documented according to specifications and timelines.
• Collaborate well in a cross-functional team of engineers, designers, and product managers.
Expertise
If you can execute the work, you can do the job. That being said, we realize we need someone with…
• 5+ years of experience as a full stack mobile engineer
• Strong understanding of ECMAScript 2018 or newer JavaScript
• Experience with one or more testing frameworks: Jest, Supertest, Cucumber, Appium, WebdriverIO, etc.
• Work experience with: Git/GitHub, JIRA, mobile continuous integration and delivery platforms
• Drive to proactively research best practices in development, keep up with online trends, and strive to find new/inventive techniques
Ideally, you possess...
• Experience developing with React Native, Node.js, GraphQL, and Typescript
• Experience developing and deploying applications to the Apple App Store and Google Play Store
• Experience developing under Agile, SCRUM or similar iterative unified processes
• Understanding of security best practices
• Previous work at fast growth company or in an entrepreneurial environment
• GitHub / Stackoverflow profile demonstrating contributions to open source or personal projects
• Experience with iOS or Android development (Swift, Objective-C, Java, Kotlin), Google Cloud Platform, Twillio, CircleCI, and Fastlane is a HUGE plus
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
This is a hybrid role with an expectation of coming into the office (if outside of AZ 1x per quarter).
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties and criminal prosecution Show more details...
via Ladders
posted_at: 20 days agoschedule_type: Full-timesalary: 80K–100K a year
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
Overview
We are the Product Development team and we’re looking for a frontend software engineer to work with us at the forefront of building and running highly-scalable services.We are working on establishing best practices around the design, development, testing, deployment, and operation of Front End User Experiences at Keap. We are at the center of a major strategic transformation building a product family based on a common platform and design libraries. Our engineers ensure projects are completed and properly documented according to specifications and timelines and test for cross-browser, cross-platform, and/or cross-device compatibility, and site QA. It is an exciting place to be during an exciting time at Keap. There are many opportunities to get involved, become an expert, and begin teaching others as you help pave the road to Infusionsoft’s future.
What you’ll be doing...
We are working on establishing best practices around the design, development, testing, deployment, and operation of Front End User Experiences at Keap. We are at the center of a major strategic transformation building a product family based on a common platform and design libraries. Our engineers ensure projects are completed and properly documented according to specifications and timelines and test for cross-browser, cross-platform, and/or cross-device compatibility, and site QA. It is an exciting place to be during an exciting time at Keap There are many opportunities to get involved, become an expert, and begin teaching others as you help pave the road to Infusionsoft’s future.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Your experience should include...
• 4+ years of software engineering experience
• BS in Computer Science or related, or relevant experience
• Advanced coding skills and programming knowledge
• Experience with component driven architectures with at least one of the JavaScript framework such as Vue, React, etc
• Advanced knowledge of one of the testing frameworks such as Mocha, Jest, etc.
• Advanced secure coding best practices
• Knowledge of frontend build tools
• Must proactively research best practices in development, keep up with online trends, and strive to find new/inventive techniquesYou’ll hit the ground running if you also possess...
• Work experience with: Git/GitHub, Webpack, JIRA, Confluence, CircleCI
• Experience developing under Agile, SCRUM or similar iterative unified processes
• GitHub / Stackoverflow profile demonstrating contributions to open source or personal projects.
• Previous work at fast growth company or in an entrepreneurial environment
Bonus points if you…
• Previous work at fast growth company or in an entrepreneurial environment.
• Work experience with: Git/GitHub, Webpack, JIRA, Confluence, CircleCI
• Experience developing under Agile, SCRUM or similar iterative unified processes
• GitHub / Stackoverflow profile demonstrating contributions to open source or personal projects
Our Technology
We are using the following technologies, but experience in these specific technologies is not required. We are looking for people that are always learning and enjoy that process.
• JavaScript
• Vue
• Git/Github
• React
• HTML
• CSS/Sass
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-AM1 Show more details...
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
Overview
We are the Product Development team and we’re looking for a frontend software engineer to work with us at the forefront of building and running highly-scalable services.We are working on establishing best practices around the design, development, testing, deployment, and operation of Front End User Experiences at Keap. We are at the center of a major strategic transformation building a product family based on a common platform and design libraries. Our engineers ensure projects are completed and properly documented according to specifications and timelines and test for cross-browser, cross-platform, and/or cross-device compatibility, and site QA. It is an exciting place to be during an exciting time at Keap. There are many opportunities to get involved, become an expert, and begin teaching others as you help pave the road to Infusionsoft’s future.
What you’ll be doing...
We are working on establishing best practices around the design, development, testing, deployment, and operation of Front End User Experiences at Keap. We are at the center of a major strategic transformation building a product family based on a common platform and design libraries. Our engineers ensure projects are completed and properly documented according to specifications and timelines and test for cross-browser, cross-platform, and/or cross-device compatibility, and site QA. It is an exciting place to be during an exciting time at Keap There are many opportunities to get involved, become an expert, and begin teaching others as you help pave the road to Infusionsoft’s future.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Your experience should include...
• 4+ years of software engineering experience
• BS in Computer Science or related, or relevant experience
• Advanced coding skills and programming knowledge
• Experience with component driven architectures with at least one of the JavaScript framework such as Vue, React, etc
• Advanced knowledge of one of the testing frameworks such as Mocha, Jest, etc.
• Advanced secure coding best practices
• Knowledge of frontend build tools
• Must proactively research best practices in development, keep up with online trends, and strive to find new/inventive techniquesYou’ll hit the ground running if you also possess...
• Work experience with: Git/GitHub, Webpack, JIRA, Confluence, CircleCI
• Experience developing under Agile, SCRUM or similar iterative unified processes
• GitHub / Stackoverflow profile demonstrating contributions to open source or personal projects.
• Previous work at fast growth company or in an entrepreneurial environment
Bonus points if you…
• Previous work at fast growth company or in an entrepreneurial environment.
• Work experience with: Git/GitHub, Webpack, JIRA, Confluence, CircleCI
• Experience developing under Agile, SCRUM or similar iterative unified processes
• GitHub / Stackoverflow profile demonstrating contributions to open source or personal projects
Our Technology
We are using the following technologies, but experience in these specific technologies is not required. We are looking for people that are always learning and enjoy that process.
• JavaScript
• Vue
• Git/Github
• React
• HTML
• CSS/Sass
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-AM1 Show more details...
via Ladders
posted_at: 14 days agoschedule_type: Full-timesalary: 80K–100K a year
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a
About Keap
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
Overview
Aat Keap and we’re searching for a Product Manager/Agile Product Owner. Ideally, you will be an early adopter of technology and ideas, a dedicated team player, a relentless researcher, and a passionate miner of customer feedback. We are building delightful yet powerful experiences – you will energize and fuel this development with the data and customer connections you cultivate. In order to accomplish the goals we’ve set, we need someone who will strike the perfect balance between energy, thoroughness, and precise execution with room for iteration. Are you up for the challenge?
What you’ll be doing...
• Help continuously grow and refine the understanding of the competitive landscape with thorough and thoughtful analysis of competitors, existing and emerging.
• Drive qualitative and quantitative customer feedback by coordinating interviews, design reviews, and surveys.
• Translate learnings into incremental user stories for an engineering team to execute.
• Ensure product enhancements are communicated effectively, internally and externally, using a variety of media, and following cross-department standards
• Provide data insights and additional value to customers, both internal and external
• Personally acquire and strengthen Product Management skills and practices, for career growth
Daily Duties
• Manage backlog, priority, and execution for a product feature team, creating high-functioning team dynamics, including standups, grooming, demos, and retrospectives
• Always stay on top of competitors; develop and maintain standards for competitive analysis documentation.
• Help strengthen cross-functional relationships with the engineering, sales, marketing, and support teams by providing in-depth internal documentation and facilitating communication
• Help foster a product culture of testing and learning by coordinating customer reviews, interviews, surveys, etc., and organizing feedback.
• Gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve.
• Work closely with Product Managers and leaders to review and analyze customer feedback
• Understand and assist in the measurement and documentation of product success metrics.
• Assist in preparations for product launch, coordinating product documentation, working closely with the cross-departmental launch team
• Work with our Compliance team to ensure customers are receiving notifications to improve email sending practices
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Your experience should include...
• 3+ years of Product Management experience, or relevant education+experience that demonstrates the desired skillset
• CSM or CSPO qualification
• Facilitating Agile Scrum Ceremonies
• Strong proactive communication skills and an ability to work collaboratively are critical
• Ability to negotiate without being adversarial
• Exemplary organization skills, helping to coordinate multiple channels of feedback across multiple customer groups
• Empathy for the customer experience, as well as data analysis, to contribute to departmental decision-making
• Superb written and oral communication skills
• Experience working and thriving in a fast-moving environment
• Top-notch listening skills; ability to look beyond what a customer says and understand what they need
• Ability to work productively by engaging others across departments and aligning communications and documentation
• Skill at researching companies and products, organizing data from diverse sources into actionable insights and comparisons
Bonus points if you…
• You never say “That’s not my job” or “I didn’t sign up for that”.
• You are a problem-solver and embrace constant change
• You know what “fast-paced” really means and you embrace it.
• You strike the perfect balance between motivation, creation, and precise execution with room for iteration.
• You never stop learning
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-AM1 Show more details...
Keap is the leading Sales & Marketing Automation platform for serious small businesses. We are a purpose-driven, values-based company that loves helping small businesses grow and understands how hard it is to run a successful small business. Keap’s vision is to liberate and empower entrepreneurs by automating follow-up, so they can strengthen their families, communities and economies... With tens of thousands of customers and over a hundred thousand users, we are just scratching the surface of our vision.
Overview
Aat Keap and we’re searching for a Product Manager/Agile Product Owner. Ideally, you will be an early adopter of technology and ideas, a dedicated team player, a relentless researcher, and a passionate miner of customer feedback. We are building delightful yet powerful experiences – you will energize and fuel this development with the data and customer connections you cultivate. In order to accomplish the goals we’ve set, we need someone who will strike the perfect balance between energy, thoroughness, and precise execution with room for iteration. Are you up for the challenge?
What you’ll be doing...
• Help continuously grow and refine the understanding of the competitive landscape with thorough and thoughtful analysis of competitors, existing and emerging.
• Drive qualitative and quantitative customer feedback by coordinating interviews, design reviews, and surveys.
• Translate learnings into incremental user stories for an engineering team to execute.
• Ensure product enhancements are communicated effectively, internally and externally, using a variety of media, and following cross-department standards
• Provide data insights and additional value to customers, both internal and external
• Personally acquire and strengthen Product Management skills and practices, for career growth
Daily Duties
• Manage backlog, priority, and execution for a product feature team, creating high-functioning team dynamics, including standups, grooming, demos, and retrospectives
• Always stay on top of competitors; develop and maintain standards for competitive analysis documentation.
• Help strengthen cross-functional relationships with the engineering, sales, marketing, and support teams by providing in-depth internal documentation and facilitating communication
• Help foster a product culture of testing and learning by coordinating customer reviews, interviews, surveys, etc., and organizing feedback.
• Gracefully accept feedback from stakeholders and maintain flexibility as product requirements and priorities evolve.
• Work closely with Product Managers and leaders to review and analyze customer feedback
• Understand and assist in the measurement and documentation of product success metrics.
• Assist in preparations for product launch, coordinating product documentation, working closely with the cross-departmental launch team
• Work with our Compliance team to ensure customers are receiving notifications to improve email sending practices
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Your experience should include...
• 3+ years of Product Management experience, or relevant education+experience that demonstrates the desired skillset
• CSM or CSPO qualification
• Facilitating Agile Scrum Ceremonies
• Strong proactive communication skills and an ability to work collaboratively are critical
• Ability to negotiate without being adversarial
• Exemplary organization skills, helping to coordinate multiple channels of feedback across multiple customer groups
• Empathy for the customer experience, as well as data analysis, to contribute to departmental decision-making
• Superb written and oral communication skills
• Experience working and thriving in a fast-moving environment
• Top-notch listening skills; ability to look beyond what a customer says and understand what they need
• Ability to work productively by engaging others across departments and aligning communications and documentation
• Skill at researching companies and products, organizing data from diverse sources into actionable insights and comparisons
Bonus points if you…
• You never say “That’s not my job” or “I didn’t sign up for that”.
• You are a problem-solver and embrace constant change
• You know what “fast-paced” really means and you embrace it.
• You strike the perfect balance between motivation, creation, and precise execution with room for iteration.
• You never stop learning
At Keap, we celebrate diversity and inclusion to benefit our employees, our products, our community, and to help small businesses succeed. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status.
Keap’s corporate office is located at 1260 South Spectrum Blvd. Chandler AZ 85286.
Legal authorization to work in the U.S. is required. Keap will not sponsor new candidates for employment visas, now or in the future, for this job opening.
Any candidate who misrepresents their identity and/or skills may be subject to civil damages, penalties, and criminal prosecution.
#LI-AM1 Show more details...
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