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Legoland
Theme park company
LEGOLAND.com is the official website of LEGOLAND theme parks and resorts around the world. The website offers a wealth of information and resources for LEGO enthusiasts and families planning a visit. Visitors can explore the various theme parks, including LEGOLAND California, Florida, Dubai, and more, discovering the thrilling rides, attractions, and shows that await. The site also provides details about their water parks, accommodations, and special events. Through LEGOLAND.com, users can conveniently purchase tickets, browse interactive maps, and gain access to exclusive offers. With its vibrant visuals and user-friendly navigation, the website serves as a valuable hub for LEGO enthusiasts and families seeking a memorable adventure.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude55.5946 / 12.669 Google Map
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Traffic rank#21,130 Site Rank
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Site age26 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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FoundedJune 7, 1968, Billund, Denmark
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Parent_organization
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Owners
Traffic rank
#21,130
#21,130
Site age
26 yrs
26 yrs
Location
United States
United States
Popular Questions for Legoland
Newest job postings for Legoland
via USNLX Virtual Jobs - National Labor Exchange
schedule_type: Full-time
HIRING NOW- OPEN INTERVIEWS MON - FRI 3:00 PM- 5:00 PM
LEGOLAND California, 1 Legoland Dr...
Carlsbad, California, 92008
United States
We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores the opportunities here are endless!
•
HIRING NOW- OPEN INTERVIEWS MON - FRI 3:00 PM- 5:00 PM
LEGOLAND California, 1 Legoland Dr...
Carlsbad, California, 92008
United States
We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores the opportunities here are endless!
• Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.*
What You'll Get...
Alongside holiday you can also look forward to enjoying a great benefits package including a Merlin Magic Pass consisting of 20 complimentary tickets, 30% discount in our retail shops and restaurants, and 40% discount online on Lego.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com Show more details...
LEGOLAND California, 1 Legoland Dr...
Carlsbad, California, 92008
United States
We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores the opportunities here are endless!
• Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.*
What You'll Get...
Alongside holiday you can also look forward to enjoying a great benefits package including a Merlin Magic Pass consisting of 20 complimentary tickets, 30% discount in our retail shops and restaurants, and 40% discount online on Lego.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com Show more details...
via Indeed
schedule_type: Full-time
Guest Excellence Assistant Manager
LEGOLAND California, 1 Legoland Dr...
Carlsbad, California, 92008
United States
We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!
Job Purpose:
As a
Guest Excellence Assistant Manager
LEGOLAND California, 1 Legoland Dr...
Carlsbad, California, 92008
United States
We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!
Job Purpose:
As a Model Citizen (employee) at LEGOLAND® California Resort, your purpose is to create memorable experiences for our Guests.
Acts as the primary point of Guest contact both pre and post visit. Responsible for providing Guests with information, managing memberships, assisting with ticket issues, responding to all Guests in a timely manner and resolving complex Guest issues. Works together with Resort management to find resolutions to Guest concerns and to make recommendations on how to enhance and improve our Guest’s experience at LEGOLAND California Resort. Maintains a safe working environment for themselves and team members.
Job Role:
Guest Excellence Assistant Managers are the direct leaders of front-line MCs and supervise, monitor, and evaluate their work performance. This position is responsible for the daily operation of their designated section of the department. This includes, but is not limited to, ensuring proper staffing levels, scheduling rest and meal periods and ensuring their timely completion, maintaining proper cleanliness levels, completing MC performance audits to uphold safety, service, wardrobe and efficiency standards, and monitoring and minimizing queue wait times. This person works closely with other areas of IT, Profit Protection, Operations, Central Planning, Welcome Experience, Call Center, Warehouse, Human Resources, and Marketing all the while ensuring that LEGOLAND California’s overall presentation is to the highest quality standards in the industry. Lastly, this person participates, controls daily labor budgets and implements and monitors training programs and maintains high knowledge of the POS system. This position requires high visibility in the Park to remain accessible to the team to support and mentor them on the job, as well as resolve any operational issues and be a resource for Guests. Assistant Managers work closely with the Manager to uphold the Guest Promise, support department and park initiatives, and ultimately move the business forward. Acts as the primary point of Guest contact both pre and post visit. Responsible for providing Guests with information, managing memberships, assisting with ticket issues, responding to all Guests in a timely manner and resolving complex Guest issues. Works together with Resort management to find resolutions to Guest concerns and to make recommendations on how to enhance and improve our Guest’s experience at LEGOLAND California Resort. Maintains a safe working environment for themselves and team members.
Scope and Responsibilities:
• Responsible for daily scheduling and organizing breaks and meal periods within daily budget and ensuring compliance with labor law standards.
• Ensures SOPs and competencies are up to date.
• Ensures department is prepared for opening including proper cleanliness and staffing levels.
• Responds to guest feedback using NFA practices.
• Responsible for: performance management, audits, writing and issuing performance reviews and corrective actions, holding MC development meetings, and observing and providing feedback on policy compliance.
• Monitors team performance in regard to achieving KPIs and Mystery Visit targets.
• Recommends short- and long-term changes through feedback, daily reports, and proposals.
• Promotes Guest Promise and memorable experience strategy. Liaise with Manager to ensure service standards are delivered consistently.
• Works with Profit Protection Manager, monitoring the front-line team to maintain compliance with all cash handling guidelines – including but not limited to till audits, internal audits, and analyzing cash, credit, and voucher discrepancies. Actively identifying risk and creating procedures to minimize risk.
• Liaise with Marketing team to delivery special programs and promotions on short notice.
• Intermediate knowledge of Accesso POS, troubleshooting IT issues, and communicating information to pertinent parties for a prompt resolution.
• Responsible for department training and engagement.
• Ensures that Department Standards (safety, service, cleanliness, efficiency, wardrobe, etc.) are maintained through MC monitoring, auditing, and training.
• Leads by example, motivating and inspiring MCs to exceed service expectations.
• Supports the Manager and assists in the communication of all relevant department and company information and initiatives.
• Supports with implementation and creation of key projects focused on Park guest experience to increase KPI’s drive guest satisfaction, and engagement off staff.
• Provides consistent and fair recognition to all members of the team.
• Proactive about monitoring Park attendance and adjusting staffing needs based on the needs of the business. Performs daily clerical duties using programs such as Microsoft Word, Excel, Outlook, Power Point, Avius, Accesso and social media sites.
• Assists the USA Call Center with answering Guests’ questions, resolving ticket, membership, and order issues, managing monthly contracts, and booking issues that may arise.
• Provides Guests with the highest level of Guest service, acting as a point of immediate Guest recovery for any issue that is presented.
• Assists with in park events and any other related Product Excellence needs.
• Assists with group bookings. (Birthday parties, education groups, cabanas.)
• Assists Guests with locating their lost and found items.
• Daily recording of Guest comments, stats, trends, and other related reporting.
• Keeps record and assists with staff incentives and training programs.
• Tasks will also include phone calls, copying, scanning, and printing written materials.
• Assists with providing weekly, monthly, and annual reports to Supervisor and Resort management.
• Write and publish interactive family friendly social media responses for Facebook, Instagram, Yelp, TripAdvisor, Google, and avius.
• Works with manager and all Resort management to obtain details and contact information for any injuries, safety, or service concerns relating to the Resort, their attractions, and food related issues.
• Assists with collecting and entering comments in Avius.
• Assists with all preparation for team meeting agendas and presenting in front of the group, as well as event participation duties for the Supervisor.
• Maintains and keeps a clean, organized, and well-supplied working space.
• Works toward department and company goals, Merlin values, and presents ideas for continuous improvement.
• Responsibility to ensure compliance of Health, Safety, and Security within the workplace and in line with Group Policy HS001.
• Depending on seniority and skill level an Assistant Manager may be responsible for the following:
Background and Experience:
• A minimum of three (3) years of theme park or related customer service experience is required.
• A minimum of two (2) years of supervisory experience is required. Excellent organizational and analytical skills, with the ability to execute multiple tasks are required.
• Must be self-motivated with demonstrable initiative and problem-solving skills. Ability to work well and remain calm under pressure.
• Experience in budget control is required.
• Effective leadership, staff development, organizational, verbal and written skills.
• Strong guest service and interpersonal skills are required.
• Works well in groups and promotes a team-centered environment.
• Must possess demonstrated leadership abilities.
• Must be dedicated to providing outstanding service, embodying the Guest Promise, and motivating others to do so.
• Ability to work effectively and make sound decisions in a fast-paced environment is required.
• Proper and professional verbal and written skills are required for all forms of communication to Guests and colleagues.
Education:
• Minimum high school diploma.
• Intermediate computer skills (Word, Excel, e-mail, Power Point) are required
• Business and writing courses are helpful to excel in this position.
Other Requirements:
• Must be willing to work flexible hours, including evenings, holidays and weekends to support park operations.
• This is an administrative position located offsite from LEGOLAND Resort. Reliable transportation is required.
• Required to work staggered schedules, which include days, nights, weekends, and holidays.
• Must have, or be able to learn in a timely manner, knowledge of the Resort shows, rides and attractions, safety restrictions, disabled access and Hotels.
Physical Requirements
A. Sitting:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
J. Wrist Deviation (Side to Side):
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
B. Standing:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
K. Hand/Wrist Repetitions (Up and Down):
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
C. Walking
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
L. Reaching:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
D. Lifts and Carries: Frequency:
1. Up to 10 pounds None Occasionally Frequently Constant
2. 11 to 24 pounds None Occasionally Frequently Constant
3. 25 to 34 pounds None Occasionally Frequently Constant
4. 35 to 50 pounds None Occasionally Frequently Constant
5. 51 to 74 pounds None Occasionally Frequently Constant
6. 75 to 100 pounds None Occasionally Frequently Constant
7. Over 100 pounds None Occasionally Frequently Constant
E. Lifts Overhead: Frequency:
1. Up to 10 pounds None Occasionally Frequently Constant
2. 11 to 24 pounds None Occasionally Frequently Constant
3. 25 to 34 pounds None Occasionally Frequently Constant
4. 35 to 50 pounds None Occasionally Frequently Constant
5. 51 to 74 pounds None Occasionally Frequently Constant
6. 75 to 100 pounds None Occasionally Frequently Constant
7. Over 100 pounds None Occasionally Frequently Constant
F. Twisting:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
M. Grasping:
1. Simple: < 50 pounds
2. Firm: > 50 pounds
G. Bending:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
N. Manual Dexterity/Strength:
1. Gross motor, light-moderate strength
2. Gross motor, moderate - heavy strength
3. Fine motor, light-moderate strength
4. Fine motor, moderate - heavy strength
H. Squatting/Kneeling/Crawling/
Climbing:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
O. Pushing:
1. None (0%)
2. Occasionally (1-33%) 10-20 lbs
3. Frequently (34-66%) ________ lbs
4. Constantly (67-100%) _______lbs
I. Pulling:
1. None (0%)
2. Occasionally (1-33%) _10-15_ lbs
3. Frequently (34-66%) ________ lbs
4. Constantly (67-100%) _______lbs
Visual Requirements
Hearing
P. Visual Requirements:
1. Close eye work (small figures) 2. Color discrimination
- Minimal color discrimination
- Normal color discrimination
3. Other: Depth perception, distance vision, ability to focus.
Q. Hearing Requirements:
1. Special requirements
Able to consistently fulfill communication
needs. (alarms, phone ringing, conversation,
clear acuity within 100 feet)
Working Conditions
R. Temperature:
1. < 15 degrees Fahrenheit
2. Between 16 and 95 degrees
3. > 95 degrees
U. Driving:
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)
S. Crawl Space/Cramped Position:
1. Exposed < 1 hour per day
2. Exposed 1-3 hours per day
3. Exposed 3-7 hours per day
4. Exposed > 7 hours per day
V. Noise (loud/repetitive, < 85 decibels per OSHA Standard):
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)
T. Personal Protective Equipment (e.g. respiratory mask, etc.)
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)
Other
W. Specify any other requirements or restrictions that should be CONSIDERED.
Compensation:
Compensation for the opportunity is $26.00 - 28.00.
• Compensation Rates are dependent upon skills and experiences related to the opportunity*
• * Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.**
What You'll Get...
Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com Show more details...
LEGOLAND California, 1 Legoland Dr...
Carlsbad, California, 92008
United States
We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!
Job Purpose:
As a Model Citizen (employee) at LEGOLAND® California Resort, your purpose is to create memorable experiences for our Guests.
Acts as the primary point of Guest contact both pre and post visit. Responsible for providing Guests with information, managing memberships, assisting with ticket issues, responding to all Guests in a timely manner and resolving complex Guest issues. Works together with Resort management to find resolutions to Guest concerns and to make recommendations on how to enhance and improve our Guest’s experience at LEGOLAND California Resort. Maintains a safe working environment for themselves and team members.
Job Role:
Guest Excellence Assistant Managers are the direct leaders of front-line MCs and supervise, monitor, and evaluate their work performance. This position is responsible for the daily operation of their designated section of the department. This includes, but is not limited to, ensuring proper staffing levels, scheduling rest and meal periods and ensuring their timely completion, maintaining proper cleanliness levels, completing MC performance audits to uphold safety, service, wardrobe and efficiency standards, and monitoring and minimizing queue wait times. This person works closely with other areas of IT, Profit Protection, Operations, Central Planning, Welcome Experience, Call Center, Warehouse, Human Resources, and Marketing all the while ensuring that LEGOLAND California’s overall presentation is to the highest quality standards in the industry. Lastly, this person participates, controls daily labor budgets and implements and monitors training programs and maintains high knowledge of the POS system. This position requires high visibility in the Park to remain accessible to the team to support and mentor them on the job, as well as resolve any operational issues and be a resource for Guests. Assistant Managers work closely with the Manager to uphold the Guest Promise, support department and park initiatives, and ultimately move the business forward. Acts as the primary point of Guest contact both pre and post visit. Responsible for providing Guests with information, managing memberships, assisting with ticket issues, responding to all Guests in a timely manner and resolving complex Guest issues. Works together with Resort management to find resolutions to Guest concerns and to make recommendations on how to enhance and improve our Guest’s experience at LEGOLAND California Resort. Maintains a safe working environment for themselves and team members.
Scope and Responsibilities:
• Responsible for daily scheduling and organizing breaks and meal periods within daily budget and ensuring compliance with labor law standards.
• Ensures SOPs and competencies are up to date.
• Ensures department is prepared for opening including proper cleanliness and staffing levels.
• Responds to guest feedback using NFA practices.
• Responsible for: performance management, audits, writing and issuing performance reviews and corrective actions, holding MC development meetings, and observing and providing feedback on policy compliance.
• Monitors team performance in regard to achieving KPIs and Mystery Visit targets.
• Recommends short- and long-term changes through feedback, daily reports, and proposals.
• Promotes Guest Promise and memorable experience strategy. Liaise with Manager to ensure service standards are delivered consistently.
• Works with Profit Protection Manager, monitoring the front-line team to maintain compliance with all cash handling guidelines – including but not limited to till audits, internal audits, and analyzing cash, credit, and voucher discrepancies. Actively identifying risk and creating procedures to minimize risk.
• Liaise with Marketing team to delivery special programs and promotions on short notice.
• Intermediate knowledge of Accesso POS, troubleshooting IT issues, and communicating information to pertinent parties for a prompt resolution.
• Responsible for department training and engagement.
• Ensures that Department Standards (safety, service, cleanliness, efficiency, wardrobe, etc.) are maintained through MC monitoring, auditing, and training.
• Leads by example, motivating and inspiring MCs to exceed service expectations.
• Supports the Manager and assists in the communication of all relevant department and company information and initiatives.
• Supports with implementation and creation of key projects focused on Park guest experience to increase KPI’s drive guest satisfaction, and engagement off staff.
• Provides consistent and fair recognition to all members of the team.
• Proactive about monitoring Park attendance and adjusting staffing needs based on the needs of the business. Performs daily clerical duties using programs such as Microsoft Word, Excel, Outlook, Power Point, Avius, Accesso and social media sites.
• Assists the USA Call Center with answering Guests’ questions, resolving ticket, membership, and order issues, managing monthly contracts, and booking issues that may arise.
• Provides Guests with the highest level of Guest service, acting as a point of immediate Guest recovery for any issue that is presented.
• Assists with in park events and any other related Product Excellence needs.
• Assists with group bookings. (Birthday parties, education groups, cabanas.)
• Assists Guests with locating their lost and found items.
• Daily recording of Guest comments, stats, trends, and other related reporting.
• Keeps record and assists with staff incentives and training programs.
• Tasks will also include phone calls, copying, scanning, and printing written materials.
• Assists with providing weekly, monthly, and annual reports to Supervisor and Resort management.
• Write and publish interactive family friendly social media responses for Facebook, Instagram, Yelp, TripAdvisor, Google, and avius.
• Works with manager and all Resort management to obtain details and contact information for any injuries, safety, or service concerns relating to the Resort, their attractions, and food related issues.
• Assists with collecting and entering comments in Avius.
• Assists with all preparation for team meeting agendas and presenting in front of the group, as well as event participation duties for the Supervisor.
• Maintains and keeps a clean, organized, and well-supplied working space.
• Works toward department and company goals, Merlin values, and presents ideas for continuous improvement.
• Responsibility to ensure compliance of Health, Safety, and Security within the workplace and in line with Group Policy HS001.
• Depending on seniority and skill level an Assistant Manager may be responsible for the following:
Background and Experience:
• A minimum of three (3) years of theme park or related customer service experience is required.
• A minimum of two (2) years of supervisory experience is required. Excellent organizational and analytical skills, with the ability to execute multiple tasks are required.
• Must be self-motivated with demonstrable initiative and problem-solving skills. Ability to work well and remain calm under pressure.
• Experience in budget control is required.
• Effective leadership, staff development, organizational, verbal and written skills.
• Strong guest service and interpersonal skills are required.
• Works well in groups and promotes a team-centered environment.
• Must possess demonstrated leadership abilities.
• Must be dedicated to providing outstanding service, embodying the Guest Promise, and motivating others to do so.
• Ability to work effectively and make sound decisions in a fast-paced environment is required.
• Proper and professional verbal and written skills are required for all forms of communication to Guests and colleagues.
Education:
• Minimum high school diploma.
• Intermediate computer skills (Word, Excel, e-mail, Power Point) are required
• Business and writing courses are helpful to excel in this position.
Other Requirements:
• Must be willing to work flexible hours, including evenings, holidays and weekends to support park operations.
• This is an administrative position located offsite from LEGOLAND Resort. Reliable transportation is required.
• Required to work staggered schedules, which include days, nights, weekends, and holidays.
• Must have, or be able to learn in a timely manner, knowledge of the Resort shows, rides and attractions, safety restrictions, disabled access and Hotels.
Physical Requirements
A. Sitting:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
J. Wrist Deviation (Side to Side):
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
B. Standing:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
K. Hand/Wrist Repetitions (Up and Down):
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
C. Walking
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
L. Reaching:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
D. Lifts and Carries: Frequency:
1. Up to 10 pounds None Occasionally Frequently Constant
2. 11 to 24 pounds None Occasionally Frequently Constant
3. 25 to 34 pounds None Occasionally Frequently Constant
4. 35 to 50 pounds None Occasionally Frequently Constant
5. 51 to 74 pounds None Occasionally Frequently Constant
6. 75 to 100 pounds None Occasionally Frequently Constant
7. Over 100 pounds None Occasionally Frequently Constant
E. Lifts Overhead: Frequency:
1. Up to 10 pounds None Occasionally Frequently Constant
2. 11 to 24 pounds None Occasionally Frequently Constant
3. 25 to 34 pounds None Occasionally Frequently Constant
4. 35 to 50 pounds None Occasionally Frequently Constant
5. 51 to 74 pounds None Occasionally Frequently Constant
6. 75 to 100 pounds None Occasionally Frequently Constant
7. Over 100 pounds None Occasionally Frequently Constant
F. Twisting:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
M. Grasping:
1. Simple: < 50 pounds
2. Firm: > 50 pounds
G. Bending:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
N. Manual Dexterity/Strength:
1. Gross motor, light-moderate strength
2. Gross motor, moderate - heavy strength
3. Fine motor, light-moderate strength
4. Fine motor, moderate - heavy strength
H. Squatting/Kneeling/Crawling/
Climbing:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
O. Pushing:
1. None (0%)
2. Occasionally (1-33%) 10-20 lbs
3. Frequently (34-66%) ________ lbs
4. Constantly (67-100%) _______lbs
I. Pulling:
1. None (0%)
2. Occasionally (1-33%) _10-15_ lbs
3. Frequently (34-66%) ________ lbs
4. Constantly (67-100%) _______lbs
Visual Requirements
Hearing
P. Visual Requirements:
1. Close eye work (small figures) 2. Color discrimination
- Minimal color discrimination
- Normal color discrimination
3. Other: Depth perception, distance vision, ability to focus.
Q. Hearing Requirements:
1. Special requirements
Able to consistently fulfill communication
needs. (alarms, phone ringing, conversation,
clear acuity within 100 feet)
Working Conditions
R. Temperature:
1. < 15 degrees Fahrenheit
2. Between 16 and 95 degrees
3. > 95 degrees
U. Driving:
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)
S. Crawl Space/Cramped Position:
1. Exposed < 1 hour per day
2. Exposed 1-3 hours per day
3. Exposed 3-7 hours per day
4. Exposed > 7 hours per day
V. Noise (loud/repetitive, < 85 decibels per OSHA Standard):
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)
T. Personal Protective Equipment (e.g. respiratory mask, etc.)
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)
Other
W. Specify any other requirements or restrictions that should be CONSIDERED.
Compensation:
Compensation for the opportunity is $26.00 - 28.00.
• Compensation Rates are dependent upon skills and experiences related to the opportunity*
• * Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.**
What You'll Get...
Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com Show more details...
via Adzuna
schedule_type: Full-time
Seasonal Hotel Guest Services Host
420 Harriman Dr.
Goshen, New York, 10924...
United States
At LEGOLAND New York Resort - Earn AWESOME Benefits , Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless!
About the Role
At the LEGOLAND® Hotel our Guests will have a unique Guest Journey through our contactless Hotel experience. Under the general supervision
Seasonal Hotel Guest Services Host
420 Harriman Dr.
Goshen, New York, 10924...
United States
At LEGOLAND New York Resort - Earn AWESOME Benefits , Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless!
About the Role
At the LEGOLAND® Hotel our Guests will have a unique Guest Journey through our contactless Hotel experience. Under the general supervision of the Guest Services Assistant Manager, the Guest Service Host is responsible for guest registration, guest check-in & check-out and any assistance that the Guest may need throughout their stay. The position is also responsible for facilitating or helping in case of guest queries/requests. The Guest Service Host shall provide efficient service to guests in the lobby area and ensure implementation of policies and procedures in line with the standards of the Hotel.
Role Description
- Checks house status - check supplies to ensure that stock is enough for the expected business within the covered shift and/or for the day.
- Obtains briefing from previous shift on outstanding matters requiring further attention.
- Prior to arrivals, prepares all needed documents (key cards, welcome folders, etc.) to facilitate check-in.
- Acknowledges and welcomes guests as soon as guest enters the hotel lobby area
- Assists Guest and Kiosk for the following:
-Guest reservation
-Guest history
- Assists guests in completing registration, reviewing entries to ensure important details are included. Responsible for following up on incomplete details. (Ex: Emails & Payment)
- Directs guests to appropriate lifts and coordinates with Bell staff to bring guests luggage to the room.
- Review shift reports.
- To check in guests according to procedure.
- To be alert and ready without any delay always to provide immediate attention for approaching guest.
- To be discreet when giving guests names and room numbers.
- To attend departmental meeting and training programmes when requested by the management.
- Reports to Guest Service Assistant Manager of guests' complaints immediately. However, should handle minor ones so as not to delay the guests at the Kiosk.
- To check out guests and make sure guest settles all bills upon departure.
- To carry out any other related duties as assigned by the immediate manager.
- Must be familiarize with all necessary operational components: Kiosk, ALICE, Radios, Opera, Key System (VingCard) Google Nest.
- Must be able to know all Food and Beverage outlets; operational times to be able to recommend to guests.
- To report for duty on time wearing the correct uniform and name tag always.
- Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
- To make sure that all Risk Assessment hazards are complying.
Lost and Found:
• Beware of Lost and Found procedures, at all times.
• Immediately reports and turns over lost and found items, always.
• Inform the Guest Service Assistant Manager if valuables are left in the open. Always follow standard procedures in handling this and similar situations .
Care of Equipment:
•Ensures proper maintenance of equipment in the area of assignment
•Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area
Others:
•To extend fullest co-operation to working colleagues and to coordinate and work closely with the Guest Services Assistant Manager, Bell/Valet Service, and all other departments within the Hotel.
•To maintain cleanliness of the Kiosk area always.
Communication:
Interact with other departments to provide additional or specialized guest services
HSS:
•Ensures internal compliance with maintenance, safety and security procedures by following established ASTM (American Society for Testing & Materials International), NEC (National Electrical Code), NSF (National Science Foundation), OHSA as well as state and local codes.
•Ensure full compliance of policies and procedures set forth within the Health, Safety & Security in the workplace and in line with the Merlin Entertainments Group Policy.
•Understand risk assessments within own workplace and ensure reporting of any new risks to appropriate manager.
•Compliance of safe working procedures for work activities within one's job role, but cognizant of the effects on others prior to the activity/function.
•In cases of incidents or accidents ensure appropriate reporting is done in a timely manner to the duty manager.
About You
- Friendly, outgoing personality
- Well-groomed appearance
- Ability to make a child's day memorable
- Work as part of a team
- Dependable and Responsible (after all our guests depend on you!)
- Ability to work outdoors in any weather condition
- Ability to stand/walk for long periods of time, and long distances
- Flexible Availability around park hours (peak and nonpeak times)
- Ability to work nights/weekends/holidays through agreed upon employment
The Perks
Here at Merlin, we do it all for the love of FUN and if that wasn't enough, we also have these magical benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more!
Who We Are
We're part of the Merlin Entertainments family - linking us to iconic brands such as Madame Tussauds, The London Eye, SEA LIFE and much more!
Here at LEGOLAND New York Resort We thrive on innovative thinking and big ideas!!! For that reason, this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won't come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, protected veteran status or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions, concerns, or additional support needed to succeed in an interview, please get in touch with our friendly team to find out how we can help: LLNYR-HR@LEGOLAND.com Show more details...
420 Harriman Dr.
Goshen, New York, 10924...
United States
At LEGOLAND New York Resort - Earn AWESOME Benefits , Build AWESOME Memories, and Make an AWESOME Difference. With our Theme Park, Hotels, Mini-Land and more - the opportunities here at LEGOLAND are endless!
About the Role
At the LEGOLAND® Hotel our Guests will have a unique Guest Journey through our contactless Hotel experience. Under the general supervision of the Guest Services Assistant Manager, the Guest Service Host is responsible for guest registration, guest check-in & check-out and any assistance that the Guest may need throughout their stay. The position is also responsible for facilitating or helping in case of guest queries/requests. The Guest Service Host shall provide efficient service to guests in the lobby area and ensure implementation of policies and procedures in line with the standards of the Hotel.
Role Description
- Checks house status - check supplies to ensure that stock is enough for the expected business within the covered shift and/or for the day.
- Obtains briefing from previous shift on outstanding matters requiring further attention.
- Prior to arrivals, prepares all needed documents (key cards, welcome folders, etc.) to facilitate check-in.
- Acknowledges and welcomes guests as soon as guest enters the hotel lobby area
- Assists Guest and Kiosk for the following:
-Guest reservation
-Guest history
- Assists guests in completing registration, reviewing entries to ensure important details are included. Responsible for following up on incomplete details. (Ex: Emails & Payment)
- Directs guests to appropriate lifts and coordinates with Bell staff to bring guests luggage to the room.
- Review shift reports.
- To check in guests according to procedure.
- To be alert and ready without any delay always to provide immediate attention for approaching guest.
- To be discreet when giving guests names and room numbers.
- To attend departmental meeting and training programmes when requested by the management.
- Reports to Guest Service Assistant Manager of guests' complaints immediately. However, should handle minor ones so as not to delay the guests at the Kiosk.
- To check out guests and make sure guest settles all bills upon departure.
- To carry out any other related duties as assigned by the immediate manager.
- Must be familiarize with all necessary operational components: Kiosk, ALICE, Radios, Opera, Key System (VingCard) Google Nest.
- Must be able to know all Food and Beverage outlets; operational times to be able to recommend to guests.
- To report for duty on time wearing the correct uniform and name tag always.
- Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
- To make sure that all Risk Assessment hazards are complying.
Lost and Found:
• Beware of Lost and Found procedures, at all times.
• Immediately reports and turns over lost and found items, always.
• Inform the Guest Service Assistant Manager if valuables are left in the open. Always follow standard procedures in handling this and similar situations .
Care of Equipment:
•Ensures proper maintenance of equipment in the area of assignment
•Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area
Others:
•To extend fullest co-operation to working colleagues and to coordinate and work closely with the Guest Services Assistant Manager, Bell/Valet Service, and all other departments within the Hotel.
•To maintain cleanliness of the Kiosk area always.
Communication:
Interact with other departments to provide additional or specialized guest services
HSS:
•Ensures internal compliance with maintenance, safety and security procedures by following established ASTM (American Society for Testing & Materials International), NEC (National Electrical Code), NSF (National Science Foundation), OHSA as well as state and local codes.
•Ensure full compliance of policies and procedures set forth within the Health, Safety & Security in the workplace and in line with the Merlin Entertainments Group Policy.
•Understand risk assessments within own workplace and ensure reporting of any new risks to appropriate manager.
•Compliance of safe working procedures for work activities within one's job role, but cognizant of the effects on others prior to the activity/function.
•In cases of incidents or accidents ensure appropriate reporting is done in a timely manner to the duty manager.
About You
- Friendly, outgoing personality
- Well-groomed appearance
- Ability to make a child's day memorable
- Work as part of a team
- Dependable and Responsible (after all our guests depend on you!)
- Ability to work outdoors in any weather condition
- Ability to stand/walk for long periods of time, and long distances
- Flexible Availability around park hours (peak and nonpeak times)
- Ability to work nights/weekends/holidays through agreed upon employment
The Perks
Here at Merlin, we do it all for the love of FUN and if that wasn't enough, we also have these magical benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more!
Who We Are
We're part of the Merlin Entertainments family - linking us to iconic brands such as Madame Tussauds, The London Eye, SEA LIFE and much more!
Here at LEGOLAND New York Resort We thrive on innovative thinking and big ideas!!! For that reason, this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won't come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, protected veteran status or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions, concerns, or additional support needed to succeed in an interview, please get in touch with our friendly team to find out how we can help: LLNYR-HR@LEGOLAND.com Show more details...
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