LendingClub Overview

via LinkedIn posted_at: 6 days agoschedule_type: Full-time

Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when... borrowing and earn more when saving. Since Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when... borrowing and earn more when saving. Since 2007, more than 4 million members have joined the Club to help reach their financial goals. We’re leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us!

About The Role

The main functions of the Deposit Operations Team are processing mobile deposits, check exceptions/adjustments, Levys and Garnishments, and abandoned property. The team is also responsible for settlement and reconciling of some deposit and ATM related GL accounts. The team also performs research as needed. Team members must provide superior service to our business partners in accordance with the Bank’s Core Values and accept personal responsibility for completing each assigned task. We are all responsible for every client, are empowered to make a difference, and are accountable to each other in meeting these expectations.

What You'll Do
• Manage and process Mobile Deposits
• Process check exceptions
• Settle ATM and manage exception posting
• Withholding Tax payments & reporting
• Assist with balancing & reconciliations
• Process levy and garnishment
• Develop and maintain strong working relationships with business partners to communicate information and provide assistance related to operational processes.
• Perform additional duties and participates in special projects as requested by Operations Manager
• Assist in Audit and Regulatory reviews
• This position is based on our Boston, MA office. Mandatory hybrid office schedule, with 2-3 days a week in the office.

About You
• You have a minimum 2 years of prior banking experience, preferably in an operations environment
• You have a knowledge of regulatory compliance and branch/bank policies and procedures
• You're experienced with Microsoft Office Suite, including MS Word, Excel, PowerPoint and Outlook, as well as internet navigation
• You have effective written and verbal communication skills
• You have a Bachelor’s degree

Work Location

Boston, MA

Time Zone Requirements

EST

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com Show more details...

Member Recovery Specialist – Collections

via LinkedIn posted_at: 5 days agoschedule_type: Full-time

Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when... borrowing and earn more when saving. Since Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when... borrowing and earn more when saving. Since 2007, more than 4 million members have joined the Club to help reach their financial goals. We’re leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us!

About The Role

Here at LendingClub, we take pride in providing our members (customers) with a unique, world-class experience.  

By joining the Member Recovery team, you will have the opportunity to assist members who have fallen behind on their payments (1-120 days past due including post charge-off) while you embody our ethos of service of “building relationships, making it easy and thinking ahead.” We seek individuals to join our team who act with integrity and honesty, enjoy friendly competition, and embody our company values.

What You'll Do
• Work in a fast-paced, high-volume environment as you make outbound high-risk collections calls on an auto-dialer, about 80-100 calls daily
• Navigate difficult conversations while needing to overcome objections, influence outcomes, ask clarifying questions, and negotiate payment arrangements 
• Contribute to defined performance metrics and results by infusing a human element into our call model 
• Adhere to all relevant laws and regulations, including the Fair Debt Collection Practices Act.
• Maintain a full-time schedule (40 hours per week) with punctual attendance

About You
• Have 1+ year of collections and/or sales experience  
• Contribute to a positive team environment by actively engaging with your peers and leaders while having a willingness to continuously improve through training and development.
• Ability to thrive in a high-stress environment while navigating emotions of others-mainly customers-in a professional and respectful manner

Pay: $18/hr base + monthly performance-based bonuses. Avg earnings $22-28/hr   

 

Schedule: Our call center is open Monday-Friday 6:00AM – 7:00PM, Saturday 7:00AM – 6:00PM (Saturdays are required)

Work Environment: Virtual (Work from Home), Hybrid, and In Office options available.

Virtual (Work from Home) Considerations 

LendingClub currently offers virtual, hybrid in-office, and fully in-office options so that you can request to work where you perform your best. We are asking for flexibility going forward as circumstances change and we evaluate transitioning teams back to work in the office. The following are requirements to perform this role virtually (work from home):  
• Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work. 
• Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)  
• Be able to connect directly into your modem/router (not via wifi); ethernet cord provided 
• Be comfortable trouble shooting technical issues without in-person IT support  
• MUST live and work within 75 miles of the LendingClub office hiring this role. 
• While working, it is expected that you are not the primary caregiver to any pets, children, or elderly. 

 

Working Conditions  

Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard, and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.  

  

What Makes LC different 

A great place to build your career  

We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.  

We celebrate individuality  

Individual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community.  

You are worth it  

We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:  
• Generous paid time off  
• 401(k) match up to 4% ($5,000 per year max) 
• Wellness program with cash incentives and more!  

Perks with purpose   

We also offer a wide range of onsite perks to help you get the most out of your day.  
• Onsite gym, locker room, showers and a bike room  
• Public Café in the building  
• Onsite barista for made to order coffee, smoothies, and teas 
• Light-filled, colorful workspaces that encourage collaboration and innovation  
• Covered parking  
• Basketball courts and open field for sports activities  
• Healthy snacks and drinks  

 

Position ineligible for visa sponsorship.  

Check us out on social media! 

LendingClub LinkedIn 

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com Show more details...

Marketplace Servicing Analyst

via LinkedIn posted_at: 5 days agoschedule_type: Full-time

Current Employees of LendingClub: Please apply via your internal Workday Account LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when... borrowing and earn more when saving. Since Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when... borrowing and earn more when saving. Since 2007, more than 4 million members have joined the Club to help reach their financial goals. We’re leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us!

About The Role

Our Marketplace Servicing team supports our retail and institutional investors, such as banks, asset managers, and other large non-bank investors while coordinating internally with a range of cross-functional groups throughout the organization. During onboarding, an investor and their third parties will interact with the Marketplace Servicing team to execute necessary agreements for confidentiality, purchasing, servicing, and information sharing. After onboarding, our associates are here to respond to general inquiries, assist in money movement, provide access to various reference portals, and schedule a meeting where discussions are needed.

We are looking for a highly motivated individual who thrives in a dynamic, team-based environment with the initiative to work independently in this role.

What You'll Do
• Work cross-functionally with internal teams to reduce friction for investors.
• Understand flow of institutional client life cycle from diligence through to relationship management.
• Serve as dedicated servicing and sales operations contact, supporting the sales team in delivering superior service experience to clients and related third parties, including fielding, and responding to client inquiries.
• Assist with on-boarding new investors by collecting and reviewing account (KYC) documentation for accuracy and identifying areas to improve the investor onboarding experience.
• Work with third parties such as data agents and trustees to set up and provide ongoing support for capital markets products.
• Assist with internal and external audit efforts as required by the business and our investors.
• Perform reconciliations of loan and cash movements for investors and to support the Bank’s capital markets activities.
• Receive and process requests for investor funds movement while identifying opportunities to improve current processes and controls, alongside our treasury operations team.
• Work on “ad hoc” projects and investor requests as needed, end to end, with full ownership and a “can do” attitude without feeling “above” any project at hand.

About You
• Up to 2 years experience in a related role.
• Excellent written and verbal communication skills.
• Experience in Operations and/or Customer Services preferred.
• General knowledge and understanding of financial products and terminology.
• Demonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skills in a fast-paced environment.
• Ability to pivot on short notice to meet the needs of the business.
• Ability to thrive in an environment driven by change and improvement.
• Excellent computer skills and experience with SQL, Jira, Salesforce, Excel, Word, and PowerPoint a plus.
• Strong attention to accuracy and detail is necessary.

Location

San Francisco

Hours

Mostly PT

Compensation

The target base salary range for this position is 50,000-83,000. The position is also eligible to receive a bonus (which is based on company performance, employee performance and eligible earnings) and benefits. Our salary ranges, other compensation and benefits offered are determined by role, experience level and location.

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com Show more details...