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Lifesize
Lifesize.com is a website that offers cutting-edge video conferencing and meeting room solutions. Designed to enhance collaboration and communication, Lifesize enables individuals and businesses to connect and communicate seamlessly from anywhere in the world. The website offers a wide range of video conferencing hardware, software, and cloud-based solutions to facilitate high-quality virtual meetings and presentations. With a commitment to exceptional audio and video quality, Lifesize aims to provide an immersive and productive meeting experience. Whether it's for remote work, distance learning, or global business collaborations, Lifesize.com offers reliable and innovative solutions to connect people and teams in real time.
Whether a lecture theatre, auditorium, MDT room or unusual spaces, the Icon 800 provides a system that can be designed around your business needs.lifesize-cloud.co.ukThe Lifesize Icon 800 is designed for integration and large spaces that require more thought and design, to get the perfect collaborative space.
In addition, it can be installed wherever it is most suitable for your company.dekom.comThe Lifesize Icon 300's ultra-wide field of view ensures that every meeting participant is clearly visible, even in the smallest possible areas.
Real-time reporting and statistics features of the software enable its users to get insights into:techjockey.comLifesize offers its facilities across more than 60 countries all around the globe. Moreover, users can record their hosted conferences over the cloud or share them for further use as well.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityBoardman, Oregon
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Latitude\Longitude45.8491 / -119.714 Google Map
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Traffic rank#23,251 Site Rank
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Site age27 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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FoundedJanuary 2003 (as KMV Technologies),Austin,,,Texas,,,U.S.
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FoundersCraig Malloy,Michael Kenoyer
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HeadquartersAustin, Texas,US
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Key peopleTrent Waterhouse, CEO
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Number of employees200+
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ProductsLifesize Cloud, Lifesize Icon Series, Lifesize Phone HD
Traffic rank
#23,251
#23,251
Site age
27 yrs
27 yrs
Location
United States
United States
Popular Questions for Lifesize
Newest job postings for Lifesize
via WayUp
schedule_type: Full-time
About Lifesize
At Lifesize, we understand the power of connecting people to make the workplace great. For more than a decade, Lifesize has been at the forefront of video collaboration, delivering high-quality solutions designed to bring people together. We combine a best-in-class, cloud-based video conferencing experience, with award-winning, easy-to-use devices that are designed for any... conference room so you can connect to anyone, anywhere.
About Lifesize
At Lifesize, we understand the power of connecting people to make the workplace great. For more than a decade, Lifesize has been at the forefront of video collaboration, delivering high-quality solutions designed to bring people together. We combine a best-in-class, cloud-based video conferencing experience, with award-winning, easy-to-use devices that are designed for any... conference room so you can connect to anyone, anywhere. It’s a meeting experience like no other. Our video conferencing solutions are designed for the demands of today’s modern enterprise, yet fully accessible to businesses of any size. For more information, visit www.lifesize.com or follow the company @LifesizeHD.
Description As part of Lifesize’s Inside sales team, you will be responsible for a quota based on sales. You will be calling on Direct Customers, Value Added Resellers Opportunities and assigning leads in a defined geography. You will also be outbound calling to find new business. You will be a support role to a specific geography solely responsible for all activity. Inside Sales will be managing and maintaining a specific set of resellers and their forecasts. You will work with end users and grow opportunities through qualifying questions and demonstrations of the products. You will need to grow opportunities, move opportunities through the pipeline, and be an overall product specialist for Value Added Resellers and end users. You will own a specific number of resellers that you manage from the day that they sign up. Inside Sales will be managing and maintaining a specific set of resellers and their forecasts. You will need to manage every opportunity your partners have for Lifesize from beginning until close. You will show all results of forecasts, close-win ratios, new partner trainings, SMB pipeline within SalesForce. Responsibilities:
• Own quota based on territory-based activity, ability to forecast, track and manage business
• Continual pipeline growth and follow-up. You will need to manage a pipeline and forecast closely and report on it weekly.
• Focus relentlessly on qualifying and driving demand generation responses to warm, qualified leads for LifeSize and partners
• Drive and manage qualifying through both audio and video calls with end user customers/prospects
• Conduct video calls to demonstrate the Lifesize products to qualified end user customers/prospects
• Input, update and maintain Salesforce records on each account and opportunity for assigned area(s).
• In conjunction with existing install base and related partner sales, mine existing customers for additional business.
• Manage bookings in SalesForce for accuracy.
• Weekly forecast meetings and updates
• Knowledge of all Lifesize products and continued training and maintenance of skill-set.
• Follow-up on all activities, events and tradeshows if needed
• Provide input to demand generation activities. Collaborate with Channel Marketing and Corporate Marketing to maximize the effectiveness of all Lifesize demand generation
Qualifications:
• Experience working with and selling SaaS
• A sound understanding of the sales processes and associated best practices.
• Proven ability to forecast and achieve quarterly targets
• Prior experience working with a team that is being built from the ground up
• Excellent communication and listening skills.
• Working knowledge of Salesforce/CRM, Excel and other productivity tools as needed.
• Prior work experience establishing goals, execution of daily tasks, providing clear direction, and achieving service level standards.
• Proven sales track record and the ability to achieve challenging sales objectives.
• Prior work experience and knowledge of solution-selling strategies and tactics as well as, business value selling.
• Comfortable presenting to various audiences in person or over video including customers, senior management, administrative assistants, and technical employees.
• BS/BA degree or equivalent work experience combined with 3+ years of relevant inside sales experience working with Small & Midsize Business (SMB) and complex account environments
Lifesize Inc. is an Equal Opportunity Employer. Lifesize does not discriminate against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability Show more details...
At Lifesize, we understand the power of connecting people to make the workplace great. For more than a decade, Lifesize has been at the forefront of video collaboration, delivering high-quality solutions designed to bring people together. We combine a best-in-class, cloud-based video conferencing experience, with award-winning, easy-to-use devices that are designed for any... conference room so you can connect to anyone, anywhere. It’s a meeting experience like no other. Our video conferencing solutions are designed for the demands of today’s modern enterprise, yet fully accessible to businesses of any size. For more information, visit www.lifesize.com or follow the company @LifesizeHD.
Description As part of Lifesize’s Inside sales team, you will be responsible for a quota based on sales. You will be calling on Direct Customers, Value Added Resellers Opportunities and assigning leads in a defined geography. You will also be outbound calling to find new business. You will be a support role to a specific geography solely responsible for all activity. Inside Sales will be managing and maintaining a specific set of resellers and their forecasts. You will work with end users and grow opportunities through qualifying questions and demonstrations of the products. You will need to grow opportunities, move opportunities through the pipeline, and be an overall product specialist for Value Added Resellers and end users. You will own a specific number of resellers that you manage from the day that they sign up. Inside Sales will be managing and maintaining a specific set of resellers and their forecasts. You will need to manage every opportunity your partners have for Lifesize from beginning until close. You will show all results of forecasts, close-win ratios, new partner trainings, SMB pipeline within SalesForce. Responsibilities:
• Own quota based on territory-based activity, ability to forecast, track and manage business
• Continual pipeline growth and follow-up. You will need to manage a pipeline and forecast closely and report on it weekly.
• Focus relentlessly on qualifying and driving demand generation responses to warm, qualified leads for LifeSize and partners
• Drive and manage qualifying through both audio and video calls with end user customers/prospects
• Conduct video calls to demonstrate the Lifesize products to qualified end user customers/prospects
• Input, update and maintain Salesforce records on each account and opportunity for assigned area(s).
• In conjunction with existing install base and related partner sales, mine existing customers for additional business.
• Manage bookings in SalesForce for accuracy.
• Weekly forecast meetings and updates
• Knowledge of all Lifesize products and continued training and maintenance of skill-set.
• Follow-up on all activities, events and tradeshows if needed
• Provide input to demand generation activities. Collaborate with Channel Marketing and Corporate Marketing to maximize the effectiveness of all Lifesize demand generation
Qualifications:
• Experience working with and selling SaaS
• A sound understanding of the sales processes and associated best practices.
• Proven ability to forecast and achieve quarterly targets
• Prior experience working with a team that is being built from the ground up
• Excellent communication and listening skills.
• Working knowledge of Salesforce/CRM, Excel and other productivity tools as needed.
• Prior work experience establishing goals, execution of daily tasks, providing clear direction, and achieving service level standards.
• Proven sales track record and the ability to achieve challenging sales objectives.
• Prior work experience and knowledge of solution-selling strategies and tactics as well as, business value selling.
• Comfortable presenting to various audiences in person or over video including customers, senior management, administrative assistants, and technical employees.
• BS/BA degree or equivalent work experience combined with 3+ years of relevant inside sales experience working with Small & Midsize Business (SMB) and complex account environments
Lifesize Inc. is an Equal Opportunity Employer. Lifesize does not discriminate against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability Show more details...
via WayUp
schedule_type: Full-time
About Lifesize
At Lifesize, we understand the power of connecting people to make the workplace great. For more than a decade, Lifesize has been at the forefront of video collaboration, delivering high-quality solutions designed to bring people together. We combine a best-in-class, cloud-based video conferencing experience, with award-winning, easy-to-use devices that are designed for any... conference room so you can connect to anyone, anywhere.
About Lifesize
At Lifesize, we understand the power of connecting people to make the workplace great. For more than a decade, Lifesize has been at the forefront of video collaboration, delivering high-quality solutions designed to bring people together. We combine a best-in-class, cloud-based video conferencing experience, with award-winning, easy-to-use devices that are designed for any... conference room so you can connect to anyone, anywhere. It’s a meeting experience like no other. Our video conferencing solutions are designed for the demands of today’s modern enterprise, yet fully accessible to businesses of any size. For more information, visit www.lifesize.com or follow the company @LifesizeHD.
Do you enjoy a fun and challenging work environment? At Lifesize, we focus on building teams of incredible people and making our customers extremely happy. We work hard, but we believe in balance.
Our culture makes us special! If you’re looking for a challenge and working in an open-culture environment where innovation and creating cutting-edge technologies is central to our success, then Lifesize is the right place for you. If you genuinely care about customers and are passionate about their success, then you should talk with us. Lifesize employees are encouraged to ask for help from and offer help to anyone at any time. We believe in a spirit of entrepreneurship. Many of our employees have previously founded other successful tech companies. We are looking for cream-of-the-crop candidates who love a good challenge.
Lifesize is looking for a Director of Customer Success to lead our global Customer Success Team. Lifesize customers pay us over time and because we earn their business day after day, Customer Success is an incredibly vital part of our success and our long-term profitability. Lifesize is only successful if our customers get value from our service and because of this, we need a strong senior executive to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g. on-boarding, adoption, professional services, advocacy, retention, etc.) and outcomes (e.g. renewals, up-sell, etc.).
RESPONSIBILITIES:
Drive Customer Success Outcomes
• Increase renewal rates and reduce churn
• Expand our revenue in accounts through cross-sell and up-sell
• Influence future lifetime value through higher product adoption, customer loyalty and overall health scores
• Drive new business growth through greater advocacy and reference-ability (identify and leverage our Raving Fans)
Optimize Existing Customer Lifecycle
Continuous improvements to existing segmentation models and journey maps based on learning from customers and industry best practices
• Listening points (e.g. usage, issues, surveys, etc.)
• Intervention playbooks
Manage Customer Success Activities
• Onboarding
• Training
• Professional Services
• Customer Success Management
• Renewals
• Cross-sell / Up-sell
• Advocacy
Measure Effectiveness of Customer Success
Review and modify
• Existing operational team metrics
• Metric tracking system
• Cadence for metrics review with team
• Expose subset of metrics to exec team, company & board
Lead World-Class Customer Success Team
• Continue to foster a culture of Customer Obsession and Accountability
• Recruit talented leaders for each functional role
• Attract high potential individual contributors into team
• Review and modify rapid onboarding process for new team members
• Foster collaboration within team and across customer lifecycle
• Encourage continuous learning within team
• Provide continuous feedback & radical candor to allow our team members to grow
Enhance Effectiveness and Efficiency Through Technology
• Customer Success systems
• Customer marketing software
• Partner with Community leader on reference and advocacy solutions
• Customer Success Management platform
Inspire Customer Success Across Company
• Continue to drive company-wide culture of Customer Success
• Align with Marketing around marketing to existing clients
• Align with Product around driving product roadmap
• Align with Sales around renewals, cross-sell and up-sell and focus on selling with a retention focus
• Align with Finance around measurement and forecasting
• Align with Executive Team around key metrics and objectives
• Drive company-wide definition of ideal customer
• Create company-wide customer feedback loop
REQUIRED EXPERIENCE/SKILLS:
5+ years experience in leading customer-facing organizations
Strong people leader with experience leading globally dispersed teams and customers
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Strong empathy for customers AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Passionate and creative problem solver
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others
Excellent communication and presentation skills
Travel and schedule flexibility required
• This role requires international travel in EMEA and APAC regions
Relevant Bachelor’s degree; preference for computer science or related degrees
Lifesize, Inc. is an Equal Opportunity Employer. Lifesize does not discriminate against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability Show more details...
At Lifesize, we understand the power of connecting people to make the workplace great. For more than a decade, Lifesize has been at the forefront of video collaboration, delivering high-quality solutions designed to bring people together. We combine a best-in-class, cloud-based video conferencing experience, with award-winning, easy-to-use devices that are designed for any... conference room so you can connect to anyone, anywhere. It’s a meeting experience like no other. Our video conferencing solutions are designed for the demands of today’s modern enterprise, yet fully accessible to businesses of any size. For more information, visit www.lifesize.com or follow the company @LifesizeHD.
Do you enjoy a fun and challenging work environment? At Lifesize, we focus on building teams of incredible people and making our customers extremely happy. We work hard, but we believe in balance.
Our culture makes us special! If you’re looking for a challenge and working in an open-culture environment where innovation and creating cutting-edge technologies is central to our success, then Lifesize is the right place for you. If you genuinely care about customers and are passionate about their success, then you should talk with us. Lifesize employees are encouraged to ask for help from and offer help to anyone at any time. We believe in a spirit of entrepreneurship. Many of our employees have previously founded other successful tech companies. We are looking for cream-of-the-crop candidates who love a good challenge.
Lifesize is looking for a Director of Customer Success to lead our global Customer Success Team. Lifesize customers pay us over time and because we earn their business day after day, Customer Success is an incredibly vital part of our success and our long-term profitability. Lifesize is only successful if our customers get value from our service and because of this, we need a strong senior executive to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g. on-boarding, adoption, professional services, advocacy, retention, etc.) and outcomes (e.g. renewals, up-sell, etc.).
RESPONSIBILITIES:
Drive Customer Success Outcomes
• Increase renewal rates and reduce churn
• Expand our revenue in accounts through cross-sell and up-sell
• Influence future lifetime value through higher product adoption, customer loyalty and overall health scores
• Drive new business growth through greater advocacy and reference-ability (identify and leverage our Raving Fans)
Optimize Existing Customer Lifecycle
Continuous improvements to existing segmentation models and journey maps based on learning from customers and industry best practices
• Listening points (e.g. usage, issues, surveys, etc.)
• Intervention playbooks
Manage Customer Success Activities
• Onboarding
• Training
• Professional Services
• Customer Success Management
• Renewals
• Cross-sell / Up-sell
• Advocacy
Measure Effectiveness of Customer Success
Review and modify
• Existing operational team metrics
• Metric tracking system
• Cadence for metrics review with team
• Expose subset of metrics to exec team, company & board
Lead World-Class Customer Success Team
• Continue to foster a culture of Customer Obsession and Accountability
• Recruit talented leaders for each functional role
• Attract high potential individual contributors into team
• Review and modify rapid onboarding process for new team members
• Foster collaboration within team and across customer lifecycle
• Encourage continuous learning within team
• Provide continuous feedback & radical candor to allow our team members to grow
Enhance Effectiveness and Efficiency Through Technology
• Customer Success systems
• Customer marketing software
• Partner with Community leader on reference and advocacy solutions
• Customer Success Management platform
Inspire Customer Success Across Company
• Continue to drive company-wide culture of Customer Success
• Align with Marketing around marketing to existing clients
• Align with Product around driving product roadmap
• Align with Sales around renewals, cross-sell and up-sell and focus on selling with a retention focus
• Align with Finance around measurement and forecasting
• Align with Executive Team around key metrics and objectives
• Drive company-wide definition of ideal customer
• Create company-wide customer feedback loop
REQUIRED EXPERIENCE/SKILLS:
5+ years experience in leading customer-facing organizations
Strong people leader with experience leading globally dispersed teams and customers
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Strong empathy for customers AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Passionate and creative problem solver
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others
Excellent communication and presentation skills
Travel and schedule flexibility required
• This role requires international travel in EMEA and APAC regions
Relevant Bachelor’s degree; preference for computer science or related degrees
Lifesize, Inc. is an Equal Opportunity Employer. Lifesize does not discriminate against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability Show more details...
via WayUp
schedule_type: Full-time
About Lifesize
At Lifesize, we understand the power of connecting people to make the workplace great. For more than a decade, Lifesize has been at the forefront of video collaboration, delivering high-quality solutions designed to bring people together. We combine a best-in-class, cloud-based video conferencing experience, with award-winning, easy-to-use devices that are designed for any... conference room so you can connect to anyone, anywhere.
About Lifesize
At Lifesize, we understand the power of connecting people to make the workplace great. For more than a decade, Lifesize has been at the forefront of video collaboration, delivering high-quality solutions designed to bring people together. We combine a best-in-class, cloud-based video conferencing experience, with award-winning, easy-to-use devices that are designed for any... conference room so you can connect to anyone, anywhere. It’s a meeting experience like no other. Our video conferencing solutions are designed for the demands of today’s modern enterprise, yet fully accessible to businesses of any size. For more information, visit www.lifesize.com or follow the company @LifesizeHD.
Do you enjoy a fun and challenging work environment? At Lifesize, we focus on building teams of incredible people and making our customers extremely happy. We work hard, but we believe in balance.
Our culture makes us special! If you’re looking for a challenge and working in an open-culture environment where innovation and creating cutting-edge technologies is central to our success, then Lifesize is the right place for you. If you genuinely care about customers and are passionate about their success, then you should talk with us. Lifesize employees are encouraged to ask for help from and offer help to anyone at any time. We believe in a spirit of entrepreneurship. Many of our employees have previously founded other successful tech companies. We are looking for cream-of-the-crop candidates who love a good challenge.
Lifesize is looking for a Community Lead to head our awesome community of Lifesize family members (aka customers and partners). Lifesize succeeds if our customers are successful. Our community is an important and critical component to keeping our customers and partners connected to our Lifesize family,
Do you care deeply about the success of your customers?
Are you the go-to person for your company’s most challenging issues?
Do you love to “teach a man to fish” and take time to teach others how to use technology and solve problems?
Does bureaucracy that keeps you from getting work done and making customers happy frustrate you?
If so, we should talk. We’re building a world-class company and need more people like you!
We are looking for a Community Lead to expand our Global Customer Obsession Team. The Community Lead owns the strategy and execution of all Community initiatives achieving such a high level of excellence that every customer is an “Evangelist” for Lifesize at every opportunity.
Key Responsibilities include:
• Enthusiasm for serving customers and eagerness to take ownership
• Set the strategic vision for community and define success criteria
• Lead all aspects of our external and internal communities, including execution of the strategy
• Be an Evangelist for Lifesize Community with internal Lifesizers, customers and partners
• Educate stakeholders and end users on benefits and why / how to use the Community
• Be the “go-to” person for on-boarding new members, generating new topics and continuing to move Lifesize forward in building a world-class community that extends our reach beyond our current customer and partner base
• Build a group of internal community facilitators, champions/advocates and moderators through providing orientation, mentorship and support
• Own the Community Help / Support Space (content, monitoring, answering questions, etc.)
• Monitor overall adoption and make adjustments as needed
• Monitor and help moderate community activity, encouraging membership, facilitating discussions, and managing use procedures
• Lead content creation initiatives to populate community with relevant technical and non-technical content
• Lead community advocacy efforts to build a family of Lifesize evangelists (both customers and partners)
• Accountable for maintaining industry leading Net Promoter Score (NPS) and contributing to organic growth by partnering with others to promote and grow community and world-class service experiences through Community
• Ability to partner cross functionally and lead all initiatives for Community
• Strong cross functional team player
• Partner with Customer Operations in analyzing and selecting next generation community, training, and advocacy platform(s)
• Perform other tasks, roles and responsibilities as required
Requirements:
The ideal candidate will have:
• Passion for serving customers
• Strong networking skills
• Positive professional attitude (but we expect you to have fun at work)
• Ability to build strong bonds and relationships with both customers, partners and Lifesizers
• Ability to uncover problems that get in the way of building a great Community and fix them
• Ability to build honest and trusting relationships with customers and Lifesizers
• Expert follow through
• Self-motivated individual with a strong desire to learn new technologies and entrepreneurial spirit
• Strong Lifesize product knowledge
• Experience in enterprise software and hardware industry; specifically with Lifesize Video Conferencing
• Excellent interpersonal, communication and presentation skills (both verbal and written)
• Zealous problem solver
• Demonstrated ability to handle many tasks simultaneously
• Able to clearly articulate information to others so it’s easy to understand
• Great team player
• Travel may be required
• Flexibility is required
• Ability to work in a fast-paced office environment where multi-tasking is a must
• Ability to work full time (40+ hours/week)
Lifesize, Inc. is an Equal Opportunity Employer. Lifesize does not discriminate against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability Show more details...
At Lifesize, we understand the power of connecting people to make the workplace great. For more than a decade, Lifesize has been at the forefront of video collaboration, delivering high-quality solutions designed to bring people together. We combine a best-in-class, cloud-based video conferencing experience, with award-winning, easy-to-use devices that are designed for any... conference room so you can connect to anyone, anywhere. It’s a meeting experience like no other. Our video conferencing solutions are designed for the demands of today’s modern enterprise, yet fully accessible to businesses of any size. For more information, visit www.lifesize.com or follow the company @LifesizeHD.
Do you enjoy a fun and challenging work environment? At Lifesize, we focus on building teams of incredible people and making our customers extremely happy. We work hard, but we believe in balance.
Our culture makes us special! If you’re looking for a challenge and working in an open-culture environment where innovation and creating cutting-edge technologies is central to our success, then Lifesize is the right place for you. If you genuinely care about customers and are passionate about their success, then you should talk with us. Lifesize employees are encouraged to ask for help from and offer help to anyone at any time. We believe in a spirit of entrepreneurship. Many of our employees have previously founded other successful tech companies. We are looking for cream-of-the-crop candidates who love a good challenge.
Lifesize is looking for a Community Lead to head our awesome community of Lifesize family members (aka customers and partners). Lifesize succeeds if our customers are successful. Our community is an important and critical component to keeping our customers and partners connected to our Lifesize family,
Do you care deeply about the success of your customers?
Are you the go-to person for your company’s most challenging issues?
Do you love to “teach a man to fish” and take time to teach others how to use technology and solve problems?
Does bureaucracy that keeps you from getting work done and making customers happy frustrate you?
If so, we should talk. We’re building a world-class company and need more people like you!
We are looking for a Community Lead to expand our Global Customer Obsession Team. The Community Lead owns the strategy and execution of all Community initiatives achieving such a high level of excellence that every customer is an “Evangelist” for Lifesize at every opportunity.
Key Responsibilities include:
• Enthusiasm for serving customers and eagerness to take ownership
• Set the strategic vision for community and define success criteria
• Lead all aspects of our external and internal communities, including execution of the strategy
• Be an Evangelist for Lifesize Community with internal Lifesizers, customers and partners
• Educate stakeholders and end users on benefits and why / how to use the Community
• Be the “go-to” person for on-boarding new members, generating new topics and continuing to move Lifesize forward in building a world-class community that extends our reach beyond our current customer and partner base
• Build a group of internal community facilitators, champions/advocates and moderators through providing orientation, mentorship and support
• Own the Community Help / Support Space (content, monitoring, answering questions, etc.)
• Monitor overall adoption and make adjustments as needed
• Monitor and help moderate community activity, encouraging membership, facilitating discussions, and managing use procedures
• Lead content creation initiatives to populate community with relevant technical and non-technical content
• Lead community advocacy efforts to build a family of Lifesize evangelists (both customers and partners)
• Accountable for maintaining industry leading Net Promoter Score (NPS) and contributing to organic growth by partnering with others to promote and grow community and world-class service experiences through Community
• Ability to partner cross functionally and lead all initiatives for Community
• Strong cross functional team player
• Partner with Customer Operations in analyzing and selecting next generation community, training, and advocacy platform(s)
• Perform other tasks, roles and responsibilities as required
Requirements:
The ideal candidate will have:
• Passion for serving customers
• Strong networking skills
• Positive professional attitude (but we expect you to have fun at work)
• Ability to build strong bonds and relationships with both customers, partners and Lifesizers
• Ability to uncover problems that get in the way of building a great Community and fix them
• Ability to build honest and trusting relationships with customers and Lifesizers
• Expert follow through
• Self-motivated individual with a strong desire to learn new technologies and entrepreneurial spirit
• Strong Lifesize product knowledge
• Experience in enterprise software and hardware industry; specifically with Lifesize Video Conferencing
• Excellent interpersonal, communication and presentation skills (both verbal and written)
• Zealous problem solver
• Demonstrated ability to handle many tasks simultaneously
• Able to clearly articulate information to others so it’s easy to understand
• Great team player
• Travel may be required
• Flexibility is required
• Ability to work in a fast-paced office environment where multi-tasking is a must
• Ability to work full time (40+ hours/week)
Lifesize, Inc. is an Equal Opportunity Employer. Lifesize does not discriminate against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability Show more details...
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