Mountain America Credit Union Overview

via LinkedIn posted_at: 3 days agoschedule_type: Full-time

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely... manner. Job Summary Manage critical organization Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely... manner.

Job Summary

Manage critical organization data and data systems, turn data into information, and information into insight. Deliver comprehensive business intelligence solutions, data cube design, reporting and analytics. Provide system administrative support for data extract processes and reporting tools, including support for user community.

Job Description

LOCATION

Remote - Utah

SCHEDULE

Full-time; Monday - Friday 9:00am - 6:00pm

Job Description

To be effective, an individual must be able to perform each job duty successfully.
• Identifies and recommends methods to normalize and maintain data from disparate systems. Works closely with ETL Developers throughout the EDW development lifecycle.
• Works with internal and external data users to identify requirements to deliver high quality BI solutions and analyses and takes ownership for data and report quality.
• Translates and documents results of requirements gathering into a standard format to be used to create the appropriate Business Intelligence (BI) solution.
• Leads in the collection of system/business requirements and the documentation of business and technical data dictionaries/metadata and specifications in support of complex strategic EDW solutions. Prepares documentation for ETL Developers for integration of new data into EDW.
• Applies industry standards to the technical architecture of a Business Intelligence solution (Stars, Cubes, etc.) to solve business problems or increase business efficiency.
• Manages user acceptance testing of reporting modules, analyzes test results, and corrects problems.
• Establishes data quality standards and data governance protocols.
• Coordinates with ETL Developers to create and support Business Intelligence environment.
• Identifies and works with appropriate staff to resolve technical issues.
• Provides on-going data consultation, including training end users on data usage and BI tools
• Collects and analyzes external market data to provide benchmarks for comparison purposes
• Performs additional duties as assigned

KNOWLEDGE, SKILLS, And ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Five to eight years related experience

Banking/Finance Experience Preferred

Education

Four-year college degree or equivalent in related field.

Computer/Office Equipment Skills
• Strong knowledge and experience using T-SQL and MS-SQL - (MCSE Certification preferred)
• Strong knowledge of data warehouse architecture, data modeling, data cubes, etc. and experience using SQL query techniques to access SQL Server or other relational databases.
• Data reporting and analytics competencies (content knowledge)
• Experience with detailed data analysis over complex data systems, including many-to-many databases
• Experience with management of BI systems for a large organization
• Advanced level skill for Excel
• Intermediate knowledge in analytical software such as Tableau, Power BI, Oracle, Google Analytics
• SSMS or SSIS experience preferred

Managerial Responsibility

Does not have managerial responsibility.

Other Skills And Abilities
• Project management
• Forecasting
• Adaptive to change
• Innovative
• Responds positively to altered circumstances or conditions
• Effective communication skills with technical team members as well as business partners. Able to distill complex ideas into straightforward language

Physical Abilities / Working Conditions

Physical Demands

Ability to sit, talk and hear consistently

Ability use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer Show more details...

Financial Service Representative (Loan Officer) - Bi-lingual...

via Workday posted_at: 9 days agoschedule_type: Full-timework_from_home: 1

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary At Mountain America, the Financial Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary At Mountain America, the Financial Services Representative (FSR) recognizes and meets member needs by providing quality service through loan servicing transactions and cross-selling products and services in order to help our members achieve their financial dreams. Job Description LOCATION Cedar City - Main Street UT Branch 410 North Main Street Cedar City, UT 84720 SCHEDULE Full Time: Monday - Friday 8:45am - 6:15pm; Rotating Saturdays 8:45am - 2:15pm Day off during the week when a Saturday is worked. At Mountain America, we are committed to taking care of all our employees... Starting competitive pay plus incentives + $1.00 Bi-lingual Allowance. Pay can increase depending on experience, plus incentives Performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution (full time employees) Paid time off, volunteer time off, and paid holidays Matching 401K Tuition assistance Professional development And more! To be effective, an individual must be able to perform each job duty successfully. Member Focus Provides exceptional member service to credit union membership by assessing member needs, advising to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives. Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach Consistent focus on increasing member satisfaction, building the membership base and account retention Expected to meet sales and service goals Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution. Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach Loan Servicing Originates loans by accepting, reviewing, and approving loan applications. Interviews loan applicants, reviewing credit report and cross-sells loans. Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position Loan Underwriters, Title Specialist Other Responsibilities Acts as a liaison to Business Services Reaches out to the community through outbound phone calls and by attending SEG events Performs Teller duties as needed Represents the credit union in a professional manner, both in dress and in actions Keeps work area neat and clean Responds to email/voicemail/missed calls/other communication in a timely manner Actively participates and completes product knowledge courses Complies with all regulations as required by law May require travel to other branches Performs other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience At least one year of retail banking or related sales and customer service experience Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence Ability to multi-task and maintain composure while handling all member activities and requests Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service Ability to perform mathematical calculations. Ability to communicate effectively using written and verbal communication Education High school diploma or equivalent Licenses, Certificates, Registrations, Trainings To be completed during the first 90 days: MSR Certification Package: Teller Follow-up Training MSR Sales Certification Annual FSR Certification Training to be completed generally during the first 90 days: New Account Training IRA Training Loan Training Loan Follow-up Training Notary Public NMLS Certification Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration Computer/Office Equipment Skills Basic computer operating skills Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel) Type a minimum of 35 words per minute preferred Symitar experience preferred Managerial Responsibility No supervisory/managerial responsibilities Other Skills and Abilities Bilingual English / Spanish Preferred Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence Ability to multi-task and maintain composure while handling all member activities and requests Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service Ability to perform mathematical calculations Ability to communicate effectively using written and verbal communication Thorough knowledge of credit union policies, procedures and regulations Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service Ability to perform mathematical calculations Ability to communicate effectively using written and verbal communication PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) #LI-JS1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer. Follow @MountainAmericaLife on Facebook and Instagram to see why our employees love working at Mountain America! Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, New Mexico, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America. Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, Touch-Tone Teller, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions Show more details...

Issue Management Program Manager

via Workday posted_at: 4 days agoschedule_type: Full-timework_from_home: 1

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary The Issue Management Program Manager Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary The Issue Management Program Manager will work within the Credit Union’s second line of defense and will be responsible for maturing, leading and executing the Issues Management Program across the organization. This role reports to the Enterprise Risk Management Director and will work closely with all levels of the organization and across all lines of business to ensure compliance with the Issues Management Program and regulation. Responsible for continued development of the program framework and maturity to ensure alignment with the Credit Union’s size and complexity. Job... Description LOCATION Mountain America Center - Hybrid 9800 S Monroe St Sandy, UT 84070 SCHEDULE Hybrid schedule * Remote work with the expectation of coming into the office Wednesday & Thursday. To be effective, an individual must be able to perform each job duty successfully. Manage and drive the Issue Management Program, from start to finish in alignment with policies and procedures Develop and implement Issues Management process within the Credit Unions GRC, RSA Archer Hire diversified, capable, and motivated talent that can deliver, adjusting to solutions aligned with business needs Coach, train, motivate and develop employees to achieve success, mentor team as well as peers across the Credit Union Leverage communication and influencing skills to guide issue resolution, root cause, and remediation plans throughout the issue management process Partners with Compliance, Legal, and Enterprise Risk Management to determine control gaps Partners with stakeholders across the entire organization to resolve issues Provide consistent Issue status communication to senior leaders in supported Lines of Business, which includes applicable escalations. Develops, produces, and monitors issue metrics (KPI, KRI) for Senior Leadership on a consistent basis and confirms that program is being performed in accordance with the process Display continued growth in leadership and coaching to be a quality contributor and point of contact for all areas of the business in identifying and escalating issues and making sound decisions based on facts Business knowledge and delivering innovative decisions/solutions Drive a culture of continuous improvement and efficiency within the Issue Management team and first line business units Improve speed and consistency in identifying and escalating issues while maintaining accuracy and diligent documentation Keeps abreast of the organization’s operational processes and best practices for business strategy Appropriately assess risk when business decisions are made, demonstrating particular consideration for safeguarding the Credit Union and our members, by driving compliance with applicable laws, rules, and regulations Drive a disciplined change management approach to rolling out Program changes. This includes tracking change requests, logging change implementation, updating / creating program procedures, communicating, training, and provide ongoing support to ensure the change is sustained Support the ERM framework, including risk appetite, risk taxonomies, and reporting Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position Performs other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience 7 years of experience in Risk Management, Compliance, or Internal Audit, including direct Issue Management experience RSA Archer experience desired Education Bachelor’s degree in business administration, finance, or equivalent experience Licenses, Certifications, Registrations Certified Regulatory Compliance Manager (CRCM) certification, Certified Trust and Fiduciary Advisor (CTFA), or other applicable/relevant certification preferred but not required Managerial Responsibility Has supervisory/managerial responsibility for a team of up to 5 employees. Supervises, coordinates, and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy Computer/Office Equipment Skills Advances skills: Word, Excel, PowerPoint, and with internal systems Language Skills Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing and through insightful reports and graphic illustrations Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization. Other Skills and Abilities Understanding of mortgage origination and fair lending practices Understanding of control frameworks that support cross-functional and cross-business controls Demonstrates understanding of the Issue Management Lifecycle Understanding and experience as an end-user for various GRC platforms Understanding of the linkages between RCSA, Controls Testing, and Issue Management Familiarity with applicable regulatory and legal compliance obligations, rules, and regulations including, but not limited to, the three lines of defense risk governance framework Ability to deliver risk management execution across multiple business lines offering a wide variety of financial services products and services Deep knowledge of the financial services sector, particularly with the competitive dynamics and products in retail banking and risk management Developed understanding and demonstrated application of operational risk identification and mitigation practices and procedures. Developed understanding of the regulatory environment and how the risks of the products and services the Credit Union offers are viewed by regulators. Excellent technical, analytical, and communication skills PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Ability to stand, walk, and use hands to handle or reach occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) Mountain America Credit Union is an EEO/AA/ADA/Veterans employer. Follow @MountainAmericaLife on Facebook and Instagram to see why our employees love working at Mountain America! Mountain America Credit Union is one of the foremost financial institutions in the country, with more than 95 branches located in 5 states (Utah, Idaho, Nevada, New Mexico, and Arizona). We believe that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, comfortable and inclusive work environment, fun employee activities and exciting charity events to ensure that no day is dull at Mountain America. Our purpose is to help members enjoy a good life by providing them a positive incentive to save and manage their finances. We also give members easy access to their accounts and allow them to control their funds in a variety of ways, including ATMs, online home banking, mobile banking, direct deposit, Touch-Tone Teller, automatic payment options and access through a large branch network. When making decisions, we always put members' needs first. It's just the way we do business and a part of the "people helping people" philosophy of credit unions Show more details...