Most recent job postings at Mercury General
via LinkedIn posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Insurance Sales Professional - Remote AIS | Auto Insurance Specialists... Who We Are AIS was founded in 1968, selling auto insurance in sunny California. In order to meet our customers' growing demand, over the years we expanded our service capabilities across all 50 states…offering many lines of insurance including motorcycle, classic car, boat and watercraft, motor home, recreational vehicle, homeowners, renters, condo owners, earthquake, mobile Insurance Sales Professional - Remote

AIS | Auto Insurance Specialists...

Who We Are

AIS was founded in 1968, selling auto insurance in sunny California. In order to meet our customers' growing demand, over the years we expanded our service capabilities across all 50 states…offering many lines of insurance including motorcycle, classic car, boat and watercraft, motor home, recreational vehicle, homeowners, renters, condo owners, earthquake, mobile home, flood, umbrella, business, and more.

From the beginning, we've made it our policy to find the best of both worlds, combining savings and quality to ensure our clients have coverage from a reputable company at an affordable price.

Amazing Opportunity

Excellent inside sales career opportunity! Compensation includes a base hourly wage plus commission and potential sales bonus. This is a tremendous opportunity!

Our ideal candidates are interested in a rewarding insurance sales career. As an insurance professional, you will answer incoming calls (no cold calling) from our prospective customers, and after assessing their needs, find them the best combination of price and quality coverage.

We are currently recruiting dedicated, outgoing insurance sales professionals. This position is a full-time opportunity to work from home.

What We Offer
• Proven, paid training program
• Competitive hourly base pay
• Commission and bonus potential once you start selling
• Company provided inbound leads – no cold calling required
• Benefit package includes medical, dental, vision, 401k, paid time off

Your Responsibilities
• Quote multiple lines of insurance with multiple carriers in all states.
• Respond timely and follow-up to customer inquiries in an effort to finalize the sale.
• Provide an excellent customer experience by building rapport, gathering information, and create a positive high-level customer experience in a fast-paced structured environment.
• Offer and educate customers regarding insurance needs and provide estimates to the customer. Complete insurance applications and bind coverage.
• Work towards pre-defined individual performance objectives based on productivity and customer satisfaction.
• Demonstrate knowledge on carrier guidelines.
• Remain current on product offerings and company procedures.

What You’ll Bring
• Must be able to work at least every 3rd Saturday.
• Strong and persuasive sales skills with an ability to overcome objections and close.
• Ability to take initiative, multi-task, be collaborative, and use sound judgment in decision making and problem solving.
• Successfully complete company-provided training.
• Sales-driven and goal oriented with a focus on achieving sales success.
• Passion for people and developing sales relationships.
• Strong verbal and written communication skills.
• Self-motivated and able to work independently.
• Excellent time management and organizational skills.
• Technologically savvy with ability to pick up new systems and processes quickly.
• Highly motivated with a positive attitude.
• Desire and dedication for a long-term professional career.
• Ability to work independently in a high-paced environment while maintaining accuracy.

Work-from-home Requirements
• Designated workspace free from noise and other distractions.
• Remote office internet connection via Internet Service Provider (ISP) or Cable Modem.
• High-speed internet access required.

Education/Experience
• Bachelor’s degree or related insurance/sales experience.
• Active Property & Casualty/insurance license.
• Insurance sales experience preferred.

Pay Range
• $18.02/hr - $31.57/hr
• Commission and bonus potential once you start selling

Apply today for a career at AIS as an Insurance Sales Professional!

AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation. We are an equal opportunity employer committed to a diverse workforce and do not discriminate on the basis of race, gender, sexual orientation, age, national origin, religion, disability, veteran status, or other protected status
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via LinkedIn posted_at: 3 days agoschedule_type: Full-time
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023! Position Summary... As a Sr. MLOps Engineer, you'll be a member of a team dedicated to productionizing machine learning models and systems, including the implementation of data science pipeline orchestration and automation. You’ll participate in the detailed technical Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!

Position Summary...

As a Sr. MLOps Engineer, you'll be a member of a team dedicated to productionizing machine learning models and systems, including the implementation of data science pipeline orchestration and automation. You’ll participate in the detailed technical design, development, and implementation of machine learning applications using existing and emerging state-of-the-art technology platforms. You’ll serve as a key technical contributor, providing input into machine learning architectural design decisions, reviewing model and application code, and ensuring high availability and performance of our batch, API, and streaming machine learning applications. You'll have the opportunity to continuously learn & apply the latest innovations and best practices in machine learning engineering.

Essential Job Functions
• Develop and use modern software engineering practices to deploy ML solutions at scale, including building CI/CD pipelines and automated testing.
• Work with Data Scientists and Data Engineers to build automated pipelines that train, run and monitor ML Models for business applications in an agile and elegantly orchestrated manner
• Enhance and improve the code deployment and model monitoring frameworks and project operations documentation
• Support life cycle management of deployed ML model life cycle management (e.g. new releases, change management, monitoring and troubleshooting)
• Support the MLOps Platform, including model registry, model deployment, and feature store.
• Understand scalable patterns for both synchronous and asynchronous service patterns and optimization of API-enabled services.
• Knowledge of cloud-based infrastructure and demonstrated ability to architect scalable and extensible services.
• Collaborate with expert vendors and IT application teams for integrating ML models including defining SLAs and designing highly automated end-to-end testing
• Other functions may be assigned

Education
• Bachelor's degree in Computer Engineering, Computer Science, Mathematics, Electrical Engineering, Information Systems, or related technical field
• Master’s degree preferred.
• Or equivalent combination of education and/or experience

Experience
• 4 or more years of experience in MLOps engineering, data engineering, data science, and/or software engineering
• 4 or more years experience in writing SQL
• 4 or more years experience in writing Python or R
• Preferred: Experience in P&C insurance or broader financial services industry

Knowledge And Skills
• Experience working with various stakeholders from different backgrounds
• Expert at analyzing data, systems, and processes to identify gaps and inconsistencies
• Able to multitask, prioritize, and manage time effectively
• The ability to think conceptually, analytically and creatively; comfortable with ambiguity
• Experience managing and communicating plans to peers and with internal partners
• Demonstrated solid understanding, and passion for, multiple areas of MLOps engineering best practices
• Expert in SQL programming
• Experience in Python or R
• Solid experience with cloud-based advanced data and analytics environment (e.g., AWS)
• Solid experience with GitHub and/or GitLab
• Expert data skills and the ability to work with large structured and unstructured data sources
• Excellent problem-solving skills required
• Excellent analytical and critical thinking required
• Excellent written and verbal communication skills required
• Demonstrate Company’s Core Values

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We Offer Many Great Benefits, Including
• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law
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via LinkedIn posted_at: 5 days agoschedule_type: Full-timework_from_home: 1
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023! Position Summary... Are you a data-driven inquisitive individual with exceptional analytical skills and a passion for optimizing customer experiences? If so, we have the perfect opportunity for you! As a key member of our team, you'll play a crucial role in leading Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!

Position Summary...

Are you a data-driven inquisitive individual with exceptional analytical skills and a passion for optimizing customer experiences? If so, we have the perfect opportunity for you! As a key member of our team, you'll play a crucial role in leading cutting-edge analytical projects that focus on boosting customer retention, amplifying profitability, and maximizing lifetime value.

In this dynamic role, you'll have the unique opportunity to provide actionable insights that will shape the entire customer journey. By understanding the specific needs of our business, you'll be empowered to design research and implementation plans that utilize data, statistical models, and machine learning techniques in an automated and efficient manner.

As a highly skilled professional with strong data and programming abilities, you'll have the chance to collaborate closely with cross- functional teams of software engineers, data analysts, and product leaders. Together, you'll drive business initiatives and make a tangible impact on our organization's success.

Join us in this exciting and rewarding role, where your expertise and passion for data will be valued and nurtured. Apply today and start making a difference by optimizing customer lifetime value and shaping the future of our company.

Essential Job Functions
• The team member will work with different business department to include UW, Claims, Marketing and Advertising with understanding of the business processes and business needs in these areas. Identify business opportunities to improve our process, accuracy and efficiency. Leveraging different sources, statistical and machine learning algorithms and automated processes to help improve business processes and decision-making. Create Reviews and lead the discussions with colleagues and managers as necessary. Provide data support on projects and work closely with business on solution implementation through business or IT process. Create monitoring procedures and reports for projects implemented. Review monitoring results and identify potential opportunities to improve accuracy and efficiency.
• Research new data sources and data infrastructure. Create documents and standards to help business team access the new data. Create data repositories in new data environment to help with business needs. Reviews data for accuracy and optimizes methods of data retrieval when necessary. Prepares reports, graphs and charts based on research and analyses. Create, maintain and improve dynamic reports, graphs and charts through dashboard and other and programming and MS Excel. Create procedures to streamline analysis procedures. Establish automated procedures to help reduce cost and improve efficiency. Answer questions and conduct ad hoc analysis from business on related reports.
• Creates presentations breaking down problems identified, potential solutions. Lead meetings to present findings and recommendations. Team member should have a strong background in creating and explaining meaningful graphs and be skilled at assembling and presenting PowerPoint presentations. Communicates proactively, clear and consistently with SMEs, EBI, IT, and Management in the various functional areas in order to understand each job function. Through this communication, the team member will be expected to increase the breadth of his/her understanding of the processes associated with these functions, and of the various KPI’s that drive business results in each area and overall
• Mentoring entry-level data scientist and data analysts. Provide trainings on analytical tools, programming language and standards, as well as business insights. Validate results from entry-level team members and provide feedback on processes and approaches.
• Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week
• Other functions may be assigned

Education
• Worker characteristics are normally acquired through the successful completion of a Bachelor's degree in math, statistics, computer science or other related areas. Master's Degree (or ACAS/FCAS) preferred.

Experience
• At least 5 years of experience in data mining and data/statistical analysis.
• At least 5 years experience with SQL and statistical software packages (Python, R, SAS) required.
• At least 5 years experience working as a data scientist or similar role, with proven track record in data processing, predictive modeling, and machine learning techniques
• At least 1 year experience in P&C insurance
• At least 1 year experience leading projects in group settings and mentoring peers/interns

Knowledge And Skills
• Demonstrated solid skills in data mining, machine learning, programming and optimization.
• Knowledge with cloud-based advanced data and analytics environment.
• Passion for problem-solving, comfort with ambiguity.
• Ability to think conceptually, analytically and creatively.
• Knowledge of working with AWS, GitHub or other cloud-based infrastructure.
• Solid experience using R, Python and other programing languages.
• Strong data skills and the ability to work with large structured and unstructured data sources.
• Solid experience in predictive modeling, general model building, and validation procedures.
• Solid experience in text mining or other text analytics techniques.
• Excellent problem-solving skills required.
• Excellent analytical and critical thinking required.
• Excellent written and verbal communication skills required.
• Demonstrate Company’s Core Values.

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We Offer Many Great Benefits, Including
• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law
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via Glassdoor posted_at: 6 days agoschedule_type: Full-timesalary: 18.21–30.93 an hourwork_from_home: 1
Job Purpose: Responsible for working with vehicle damage appraisers (via email, telephone and text) in designated U.S. region, reviewing open inventory of assignments in order to move their workload towards resolution/closure while communicating status updates to clients. Enters information into database to ensure accurate position of assignment within workflow is known and documented in digital... claim folder. Duties: • Monitor and provide status Job Purpose:

Responsible for working with vehicle damage appraisers (via email, telephone and text) in designated U.S. region, reviewing open inventory of assignments in order to move their workload towards resolution/closure while communicating status updates to clients. Enters information into database to ensure accurate position of assignment within workflow is known and documented in digital... claim folder.

Duties:
• Monitor and provide status updates on assigned claim files, ensure that all updates and progression through completion of claim file meet the client’s quality and timeliness expectations.
• Assist with quality of claim file status from appraisers by working closely with the appraiser, dispatch, and internal management to provide timely and quality claim file updates.
• Build relationships with appraisers in assigned region to further improve claim file quality and optimal cycle time as required by corporate and client guidelines.
• Coordinate with the client, appraiser, vehicle owner, and body shop to move the claim files forward towards resolution and meet cycle time requirements.
• Assisting appraisers in securing appointments or documents through communication with appraisers, customers, body shops, tow yards, clients, etc.
• Partner with the dispatch team to ensure that the best appraiser is selected for the claim.
• Promote and possibly teach use of appraiser assistance tools (app technology) to the field network.
• Provide status updates on open claims and supplements, ensure that all updates meet the client’s quality and timeliness expectations.
• Improvement of status quality from appraisers by working closely with internal management to provide timely and specific feedback.
• Assist with load leveling of claim assignments to allow for optimal cycle time of client claim files.
• Additional tasks and/or projects as assigned by management.

Qualifications:
• High School Diploma or equivalent job-related experience.
• Display a competent level of computer literacy. PC and Windows a must.
• Must type 40+ words per minute.

Job requires:
• Being reliable, responsible, and dependable, and fulfilling obligations.
• Being pleasant with others on the job and displaying a good-natured, cooperative and professional attitude.
• Being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Being open to change (positive or negative) and to deal calmly and effectively with high stress situations.
• Being aware of others' reactions and understanding why they react as they do.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Talking to others to convey information effectively.

Skills:
• Must display a strong work ethic and honesty, and adhere and uphold Company’s core values, guidelines, policies, and procedures.
• Must engage work with a high sense of urgency, be highly organized and detail oriented.
• Must be a strong communicator with excellent customer service and communication skills.
• Must be solution oriented.
• Must always maintain confidentiality.
• Work well under pressure and meet timelines.
• Bilingual English/Spanish, a plus.

Knowledge:
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records
• Knowledge of principles and processes for providing customer services. This includes quality standards and evaluation of customer satisfaction.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day. Must be able to occasional lifting and/or moving about 10 lbs. (weight of PC computer and monitor for setup). Exposed to typical office environment conditions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Mental Effort:

Ability to work independently, prioritize duties to ensure timely completion of job duties. Requires active listening, critical thinking making decisions and time management and training skills, as well as administration and management skills. Ability to interact in a courteous and professional manner at all times. There is a moderate amount of job stress in trying to complete all items in the daily queue.

Working Conditions:

Indoors environmentally controlled; contact with others; face to face discussions in-person as well as ‘on camera’ via Microsoft Teams or Zoom interface. Position is based on work both at our Burbank, CA office 2-3x per week (may increase in the future) and at-home in a quiet environment of your designation.

Health and Safety Responsibilities:

Take reasonable and necessary precautions to ensure personal and others health and safety.

Comply with the Company Safety Program, Policies and Procedures.

Reporting Staff:

No

Normal Working Hours:

Schedule may vary based on business demands.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:
• 3 years

Shift:
• Day shift

Weekly day range:
• Monday to Friday

Work setting:
• Hybrid remote

Ability to commute/relocate:
• Burbank, CA 91505: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Burbank, CA 91505
• Health insurance

Job Types: Full-time, Part-time, Temporary

Pay: $18.21 - $30.93 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:
• Monday to Friday
• Weekend availability

Work setting:
• Remote

License/Certification:
• Driver's License (Required)

Work Location: Remote
Show more details...
via LinkedIn posted_at: 16 days agoschedule_type: Full-timework_from_home: 1
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023! This position is a work from home support our TX or GA Property Teams... Position Summary The primary job function is to evaluate, negotiate, and settle medium to high value claims in a timely and efficient manner as to prevent unnecessary expense to the Company Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!

This position is a work from home support our TX or GA Property Teams...

Position Summary

The primary job function is to evaluate, negotiate, and settle medium to high value claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders.

Essential Job Functions
• Provides complete, courteous and timely customer service to aid in the settlement process and maintain customer satisfaction.
• Maintains knowledge of current Company policy, claim developments, procedural changes and current values.
• Maintains comprehensive documentation of claim information for assigned files.
• Maintains diary of files in pending and update file information to ensure accurate record of claims; continually reviews and monitors progress and expense of claims in pending.
• Issues settlement payments based on predetermined payment authority and obtain appropriate releases for adjusted claims.

Education
• Bachelor’s Degree required and/or completion of an in-house training program

Experience
• Minimum of 3-years of experience or equivalent combination of education and/or experience

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We Offer Many Great Benefits, Including
• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law
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via LinkedIn posted_at: 15 days agoschedule_type: Full-timework_from_home: 1
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023! This position will be supporting our CA Property Claims Operations... Typical work hours are 8:00am - 4:45pm PST. Position Summary Under general supervision, evaluates and resolves minor to moderate value claims in a timely and efficient manner. Responsible for Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!

This position will be supporting our CA Property Claims Operations...

Typical work hours are 8:00am - 4:45pm PST.

Position Summary

Under general supervision, evaluates and resolves minor to moderate value claims in a timely and efficient manner.

Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. Works independently prioritizes own responsibilities and manages own workload. Travel and some overnight stays may be required.

Essential Job Functions
• Provides complete, courteous, and timely customer service to aid in the settlement process and maintain customer satisfaction.
• Maintains knowledge of current Company policy, claim developments, procedural changes, and current values.
• Maintains comprehensive documentation of claim information for assigned files. Maintains diary of files in pending and update file information to ensure an accurate record of claims; continually reviews and monitors progress and expense of claims in pending.
• Reviews claim files, sets reserves, issues payments and/or recommends reserves and payments. Payments may be for indemnity or expense.
• Excellent written communication skills to effectively and professionally document thought processes in claim system applications, customers, and external individuals or entities.
• Other functions may be assigned

Education
• Bachelor’s Degree required or equivalent combination of education and/or experience.

Experience
• Minimum of 2-years of experience or equivalent combination of education and/or experience

Knowledge And Skills
• Ability to work independently with no or limited supervision over daily activities required to successfully investigate, evaluate, negotiate, and resolve property claims.
• Working knowledge of established Company policies and procedures, with an emphasis in claims operations.
• Written and verbal communication skills to effectively and professionally negotiate with claimants, insureds, and attorneys, etc.
• Strong Customer Service, ability to meet the needs of customers in difficult situations.
• Working knowledge of office and business computer applications
• Ability to make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment
• Ability to stay organized and work through influxes in workload.

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We Offer Many Great Benefits, Including
• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law
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via LinkedIn posted_at: 13 days agoschedule_type: Full-timework_from_home: 1
Position Summary The primary job function of the Claims Business Analyst is to work with business leaders and the Business Solutions Team to implement business solutions. Viewed as integral to the business in executing any claims decisions that may be impacted by technology... Essential Job Functions Leads creation of in-depth test plans and conducts User Acceptance Testing to ensure that systems meet business requirements. Communicates challenges Position Summary

The primary job function of the Claims Business Analyst is to work with business leaders and the Business Solutions Team to implement business solutions. Viewed as integral to the business in executing any claims decisions that may be impacted by technology...

Essential Job Functions

Leads creation of in-depth test plans and conducts User Acceptance Testing to ensure that systems meet business requirements. Communicates challenges directly to IT.

Participates in the design of technology solutions based upon business needs. Responsible for innovation in one or more key business functions. Issues and interactions tend to be of medium to high complexity. Serves as a point person for strategic planning. Collaborates with management in one or more business units to align technology solutions with business strategies.

Leads key activities on projects within the Claims Organization. Collects, analyzes, reviews, documents, prepares and communicates business needs within the Claims organization. Responsible for gathering business needs and assisting in the design of solutions through direct interaction with business units and leaders. Runs data queries and conducts data analysis to identify and solve business problems.

Delivers presentations and provides project updates to Sr. Leadership, Claims employees, and partners within the organization. Creates training materials including job aids, process flow, etc.

Manages the Business Solutions Hotline and ensures that Claims users are trained in all claims business systems. Provides hands-on training when necessary to all levels of the organization.

Knowledge And Skills
• Requires ability to serve in support role in working with business leaders.
• Requires excellent customer service skills.
• Requires basic understanding of information systems, business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology.
• Requires strong verbal, written, and organizational skills.
• Ability to manage conflicting priorities.

Education

Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field is desired.

Experience

At least 5 years of relevant claims experience

Or equivalent combination of education and/or experience.
• Salary Range: $71,274 USD to $124,485 USD
Show more details...
via LinkedIn posted_at: 6 days agoschedule_type: Full-time
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023! The Senior Software Developer Analyst (Sr. SDA) is responsible for researching and fact-finding to develop or modify information systems and system integrations. Assists in defining best practices, defining... standards, developing code libraries and proof of concepts. Preparing Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!

The Senior Software Developer Analyst (Sr. SDA) is responsible for researching and fact-finding to develop or modify information systems and system integrations. Assists in defining best practices, defining... standards, developing code libraries and proof of concepts.

Preparing detailed specifications or designs from which programs will be written.

Code/configure, unit test, review code, debug, document, and maintain complex software applications, in an environment that continuously introduces leading-edge technologies.

The Sr. SDA may provide technical guidance to a medium sized development team and mentor less experienced developers.

Knowledge And Skills Required
• A minimum of 5 years of Experience related to Software Development.
• At least 4 years in Guidewire PolicyCenter development
• At least 4 years working with SQL/No SQL related technologies (SQL Server, DB2, Cassandra)
• At least 4 years of building SOAP and REST-based Web Services
• At least 2 years working with monitoring tools (App Dynamics/New Relic, Splunk)
• Bachelors degree in computer science, engineering, or related field
• Knowledge of database design concepts, programming
• Knowledge of object-oriented programming
• Understanding of software development life cycle
• Knowledge of researching and preparing detailed functional specifications
• Basic knowledge of estimating, planning, and tracking development tasks
• Knowledge of how application systems interact with each other, databases, and the Infrastructure
• Experience with debugging production issues and resolving them
• Experience with identifying application performance bottlenecks and resolving them
• Excellent written and verbal communication skills
• Ability to thrive in cross-functional matrix environment
• Excellent teamwork and interpersonal skills
• In-depth hands-on experience with continuous integration practices, processes, and tools (Jenkins, JUNIT, GitLab)
• Knowledge of Cloud-Based technologies (AWS) is a plus
• Proficient in writing configurable, maintainable, and testable code in a highly collaborative environment
• Knowledge of client and server-side UI frameworks (AngularJS, Struts, Spring MVC)

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We Offer Many Great Benefits, Including
• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law
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via LinkedIn posted_at: 14 days agoschedule_type: Full-time
• Our next training class begins June 5th, 2023** Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023... Position Summary The primary job function is responding to various types of customer service interactions which may include phone, live chat, SMS, email, social media, etc., for all lines of business nationwide • Our next training class begins June 5th, 2023**

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023...

Position Summary

The primary job function is responding to various types of customer service interactions which may include phone, live chat, SMS, email, social media, etc., for all lines of business nationwide utilizing basic understanding of products, services and in-depth knowledge of policies and procedures. Examples may include assisting customers with basic policy or billing questions, accepting the report of a new claim, and processing policy changes.

Essential Job Functions
• Provide knowledgeable answers to general customer inquiries regarding their policy, billing, or claim.
• Advanced inquiry interactions involving making a policy change, process payments, change due dates, pay plans, payment methods, portal resets/concerns, website navigation, or accepting a new claim.
• Problem resolution including investigating issues and responding to customer inquiries and requests.
• Other functions may be assigned.

Education
• High School Diploma or GED equivalent
• AA degree preferred

Experience
• 1+ year call center and/or customer service experience
• Or equivalent combination of education and experience

Knowledge And Skills
• Strong desire to provide the best customer experience, must have good communication skills and the ability to interact with customers by phone, live chat, SMS, email, social media, etc.
• Treat team members in a professional manner.
• Excellent computer skills required. (Microsoft Outlook, Word)
• A highly driven and self-motivated individual ready to work in a fast-paced workplace.
• Demonstrate ability to analyze customer needs, identify and resolve problems and make sound business decisions.

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We Offer Many Great Benefits, Including
• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law
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via LinkedIn posted_at: 20 days agoschedule_type: Full-timework_from_home: 1
Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023! Position Summary... At Mercury, members of our Product Management Team are responsible for driving profitable growth in their assigned states and line of business (Personal Lines Auto, Property or Commercial insurance) This role is responsible for leading and managing Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!

Position Summary...

At Mercury, members of our Product Management Team are responsible for driving profitable growth in their assigned states and line of business (Personal Lines Auto, Property or Commercial insurance)

This role is responsible for leading and managing the Commercial Actuarial and Product Research & Development Team. The key objective centers on providing industry leading price segmentation and rate plans that will position the Commercial program to achieve the growth and profit targets.

Essential Job Functions
• Leadership and management responsibilities of the Actuarial/R&D Team. Hiring, staffing and compensation decisions; the training, mentoring, performance management and development of team members. Carries out people strategy of the organization.
• Responsibility for the execution of all key pricing and product activities. This person will be responsible for formulating strategy to research, design, and develop new insurance products to achieve profitable growth. Stay current on emerging statistical tools to drive overall rate adequacy and best in class price segmentation.
• Responsibility for loss forecast and loss trend analysis. This person will be responsible for developing methodology and tools to understand loss trends, estimate ultimate losses, and forecast future losses. Understand internal and external factors that impact losses. Work closely with senior management on actions to manage losses and loss ratios. Stay current on emerging actuarial tools to drive overall loss estimates.
• Directs data research, statistical, and actuarial analyses to solve problems. Takes initiative in every aspect of product research, including but not limited to initiating the research, planning and coordinating resources, conducting research, leading implementation, and monitoring product performance.
• Prioritizes product development projects. Partners with colleagues and other divisions to implement changes in pricing and product models and product enhancements. Reviews and considers research plans and results. Reviews identified issues and recommended solutions and product enhancements. Reviews completed analyses of competitor pricing, product features, and service levels.
• Manage the filing process. Work closely with state product managers to ensure the filing accuracy and timeline are followed. Actively engage with the regulatory body to seek timely approval.

Education
• Bachelor’s degree required
• ACAS certification required; FCAS certification preferred

Experience
• 7+ years of Actuarial or product development and pricing related responsibilities in the property and casualty area
• 5 plus years leadership experience in R&D or Actuarial field
• Or equivalent combination of education and/or experience.

Knowledge And Skills
• Successful demonstration of ability to lead and influence ratemaking decisions, including experience presenting to Executive Leadership
• Demonstrated ability to oversee and execute the technical details associated with ratemaking, analytical support and loss reserving for specific products in assigned states
• Leadership or mentoring experience within the Product function
• Demonstrated record of innovation
• Track record of leading successful project implementations
• Requires proven leadership abilities. Proven track record of attracting, retaining and developing staff and technical leaders. Ability to motivate teams and maximize the performance of the organization through people.
• Superior problem-solving, quantitative and analytical skills and proven ability to make data-driven decisions
• Demonstrated advanced technical knowledge and skills regarding product and industry, reflective of successful progression through various job family levels within the Property & Casualty Insurance industry
• Advanced technical knowledge of auto industry products and services, philosophy and best practices; Ability to apply such knowledge in a strategic capacity
• Excellent written and verbal communication skills to correspond with upper management, internal and external customers; Strong influencing/persuasion skills gain support and commitment internally and externally
• Knowledge of MS Office and statistical software
• Thorough understanding of the insurance products and the competitive marketplace for assigned lines of business

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We Offer Many Great Benefits, Including
• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law
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