Mimecast

Mimecast is a cloud-based email management platform that helps organizations protect their data and ensure business continuity. It provides security, archiving, and continuity services to safeguard organizations against email-borne threats and data leakage. Mimecast prevents phishing and malware attacks, and helps organizations comply with data privacy regulations. It also provides cloud-based email archiving to store and manage emails, ensuring compliance and reducing storage costs. With its advanced email continuity services, Mimecast provides uninterrupted access to emails even when the primary mail server is down.

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in Sweden

  • City
    Washington, Virginia

  • Latitude\Longitude
    38.7095 / -78.1539    Google Map

  • Traffic rank
    #2,074 Site Rank

  • Site age
    21 yrs old

  • Site Owner information
    Whois info

  • Stock price
    MIME,MIME,MIME,(NASDAQ),79.92 USD,79.92 USD,79.92 USD,,+0.03 (0.04%)

  • Traded as
    Nasdaq,: MIME

  • Founded
    2003

  • Founders
    Peter Bauer,Neil Murray

  • Headquarters
    London,,,England,,,UK,Lexington, Massachusetts,,,United States

  • Key people
    Peter Bauer,Neil Murray,Rafe Brown,Nathaniel Borenstein,Bernd Leger,Karen Anderson

  • Number of employees
    2,000 ( 2022)

  • ISIN
    GB00BYT5JK65

Traffic rank
#2,074
Site age
21 yrs
Location
Sweden
Popular Questions for Mimecast
Newest job postings for Mimecast
via LinkedIn posted_at: 2 days agoschedule_type: Full-time
Location: Lexington, MA USA; Hybrid (in-office Tuesday-Thursday) The Customer Support Associate role is based within the Service Delivery team at Mimecast. We're looking for an exceptional customer centric person with a solid customer service/support background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators as well as account-based support to... standard business contacts and Partners. We provide Location: Lexington, MA USA; Hybrid (in-office Tuesday-Thursday)

The Customer Support Associate role is based within the Service Delivery team at Mimecast. We're looking for an exceptional customer centric person with a solid customer service/support background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators as well as account-based support to... standard business contacts and Partners. We provide 6-8 weeks of job specific training to ensure you're enabled to do what you do best every day!

Are you...
• Interested to join a high performing company and team, with a focus on quality, accuracy, and responsiveness?
• Looking to grow a diverse skill set focused on both Technical and Account Customer Service?
• Managing a variety of support tasks and engaging with customers?
• Always thriving to improve everything you do?
• Someone who takes pride in scaling things up?
• Excited by the idea of making Mimecast even faster, more reliable, and more available?
• Able to collaborate with high performance individuals in other areas of business?

If this sounds like you, then please read on...

What You'll Do
• Address both technical and account related questions and concerns via telephone and by written response to provide support to our worldwide customer base.
• Identify inbound customer support phone calls that can be quickly resolved and ensure quick escalation to senior/specialist teams as required.
• Act as a consultant to our customers and users to teach best practices and make sure they can take full advantage of everything we have to offer.
• Work collaboratively with senior staff to quickly assess and respond to email-based support queries prior to escalation
• Maintain detailed and accurate case history while managing your personal queue of cases and following up as necessary with customers and internal staff.
• Work with and provide exceptional support to Mimecast partners and resellers
• Engage with customers to follow-up on surveys and other feedback to ensure timely resolution of issues and identify areas for improvement.
• Liase with other teams within Mimecast to ensure the completion of various tasks and projects necessary to addressing a customer’s request or concern.

What You'll Need
• Minimum 1 year of service/support-related experience in a high-volume call center environment.
• Proficient in typing
• Demonstrated enthusiasm for providing quality service in a professional environment.
• Ability to thrive in a dynamic, team environment while remaining knowledgeable of our evolving industry.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Client focused with a passion for support.
• Aptitude for technology.
• Creative and curious troubleshooter.
• Works well under pressure.
• Excellent verbal and written communication skills that can be used to explain technical concepts and complex account support processes to customers in understandable terms.
• Detail oriented individual that enjoys the challenge of a fast-paced environment.

Why Mimecast?

We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law
Show more details...
via LinkedIn posted_at: 4 days agoschedule_type: Full-time
Our Sales teams don’t take no for an answer. Are you straight-talking, dynamic-thinking and game-changing? Then you’re the Sales Engineer we’re looking for... The Channel Sales Engineer role is responsible for managing the technical relationships & presales enablement of our national channel partners, Guidepoint and Carahsoft. The ideal candidate has a background in a Sales Engineering, technical account management or technical enablement Our Sales teams don’t take no for an answer.

Are you straight-talking, dynamic-thinking and game-changing? Then you’re the Sales Engineer we’re looking for...

The Channel Sales Engineer role is responsible for managing the technical relationships & presales enablement of our national channel partners, Guidepoint and Carahsoft. The ideal candidate has a background in a Sales Engineering, technical account management or technical enablement role. The Channel Sales Engineer is an important component in our channel program and initiatives though technical guidance, advice, support, and training. These efforts combined with key stakeholder relationships will bridge the partners to internal teams including sales, sales engineering, customer success, professional services and service delivery/support.

Key Responsibilities
• Presenting at Mimecast Partner Connect events
• Running regular update and new release webinars for the partner community to keep them informed and upskilled
• Participate in/lead initiatives to improve Mimecast’s overall positioning in the market with partners
• Deliver the partner technical enablement program
• Drive the Mimecast certification program
• Maintain and grow the partner technical community
• Provide enablement on solution positioning and differentiation
• Work closely cross-functionally to ensure partners have the proper tools and content to be successful
• Present at partner and technical events
• Track and measure partner engagement
• Travel up to 50%

Essential Skills And Experience
• Demonstrated track record of managing technical relationships
• Presales enablement or training experience with Channel partners or Vendors
• Experienced at working in a sales environment, especially indirect sales
• Demonstrable commercial / business acumen
• Ability to present technical concepts in a confident and articulate manner tailored to their audience
• Superior analytical and problem-solving skills
• Working knowledge of email technologies, ideally email security, Microsoft Exchange Server, Office 365/Exchange Online, optionally: Crowdstrike, Netskope, Palo Alto, EDR/XDR, SIEM, DLP and other security infrastructure products
• Team player
• Working knowledge of corporate and enterprise IT Infrastructure including (but not limited to) Active Directory, DNS, Networking, TCP/IP, VDI, Citrix, Terminal Services, Application Virtualization
• Any previous product evangelistic experience

Why Mimecast?

We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law
Show more details...
via LinkedIn posted_at: 2 days agoschedule_type: Full-time
The Technical Customer Support Engineer is based within the Service Delivery team here at Mimecast. We're looking for an exceptional person with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators. Are you... • Looking to help solve problems, in a fast-paced, cutting edge technology environment? • Someone that wants to work with customers? • Always thriving to improve The Technical Customer Support Engineer is based within the Service Delivery team here at Mimecast. We're looking for an exceptional person with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators.

Are you...
• Looking to help solve problems, in a fast-paced, cutting edge technology environment?
• Someone that wants to work with customers?
• Always thriving to improve everything you do?
• Someone who takes pride in scaling things up?
• Excited by the idea of making Mimecast even faster, more reliable, and more available?

If this sounds like you, then please read on...

What You'll Do
• Work with the entire US Service Delivery team to provide support to our US and worldwide customer base
• Assist administrators with using the Mimecast service and ensure best practice configuration via both phone and e-mail
• Investigate and troubleshoot issues and make recommendations to improve system performance
• Maintain detailed case history and escalate issues appropriately
• Provide training as needed to ensure customers understand product functionality
• Work with and provide exceptional support to Mimecast partners and resellers
• Hands on experience with Microsoft Exchange and Active Directory
• Understanding of internet fundamentals, network routing, and e-mail delivery
• Experience providing technical support to IT Administrators

What You'll Need
• Hands on experience with Microsoft Exchange, Active Directory, other e-mail related systems, as well as networking fundamentals
• Knowledge of the mail flow process
• Experience with administration and support of Active Directory, Azure, Google Directory, and other related technologies.
• Experience with email related technology such as SMTP, TLS, SSL, and Firewalls.
• Understanding of internet fundamentals, network routing, and e-mail delivery
• Experience with email gateway solutions such as McAfee, MessageLabs\Symantec. Cloud, Proofpoint etc. a plus.
• Experience providing technical support to IT Administrators and interfacing with external customers

Why Mimecast?

We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.

And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.

Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com
Show more details...
Search trends for Mimecast