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Most recent job postings at Mimecast
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Location: Lexington, MA USA; Hybrid (in-office Tuesday-Thursday)
The Customer Support Associate role is based within the Service Delivery team at Mimecast. We're looking for an exceptional customer centric person with a solid customer service/support background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators as well as account-based support to... standard business contacts and Partners. We provide
Location: Lexington, MA USA; Hybrid (in-office Tuesday-Thursday)
The Customer Support Associate role is based within the Service Delivery team at Mimecast. We're looking for an exceptional customer centric person with a solid customer service/support background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators as well as account-based support to... standard business contacts and Partners. We provide 6-8 weeks of job specific training to ensure you're enabled to do what you do best every day!
Are you...
• Interested to join a high performing company and team, with a focus on quality, accuracy, and responsiveness?
• Looking to grow a diverse skill set focused on both Technical and Account Customer Service?
• Managing a variety of support tasks and engaging with customers?
• Always thriving to improve everything you do?
• Someone who takes pride in scaling things up?
• Excited by the idea of making Mimecast even faster, more reliable, and more available?
• Able to collaborate with high performance individuals in other areas of business?
If this sounds like you, then please read on...
What You'll Do
• Address both technical and account related questions and concerns via telephone and by written response to provide support to our worldwide customer base.
• Identify inbound customer support phone calls that can be quickly resolved and ensure quick escalation to senior/specialist teams as required.
• Act as a consultant to our customers and users to teach best practices and make sure they can take full advantage of everything we have to offer.
• Work collaboratively with senior staff to quickly assess and respond to email-based support queries prior to escalation
• Maintain detailed and accurate case history while managing your personal queue of cases and following up as necessary with customers and internal staff.
• Work with and provide exceptional support to Mimecast partners and resellers
• Engage with customers to follow-up on surveys and other feedback to ensure timely resolution of issues and identify areas for improvement.
• Liase with other teams within Mimecast to ensure the completion of various tasks and projects necessary to addressing a customer’s request or concern.
What You'll Need
• Minimum 1 year of service/support-related experience in a high-volume call center environment.
• Proficient in typing
• Demonstrated enthusiasm for providing quality service in a professional environment.
• Ability to thrive in a dynamic, team environment while remaining knowledgeable of our evolving industry.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Client focused with a passion for support.
• Aptitude for technology.
• Creative and curious troubleshooter.
• Works well under pressure.
• Excellent verbal and written communication skills that can be used to explain technical concepts and complex account support processes to customers in understandable terms.
• Detail oriented individual that enjoys the challenge of a fast-paced environment.
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
The Customer Support Associate role is based within the Service Delivery team at Mimecast. We're looking for an exceptional customer centric person with a solid customer service/support background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators as well as account-based support to... standard business contacts and Partners. We provide 6-8 weeks of job specific training to ensure you're enabled to do what you do best every day!
Are you...
• Interested to join a high performing company and team, with a focus on quality, accuracy, and responsiveness?
• Looking to grow a diverse skill set focused on both Technical and Account Customer Service?
• Managing a variety of support tasks and engaging with customers?
• Always thriving to improve everything you do?
• Someone who takes pride in scaling things up?
• Excited by the idea of making Mimecast even faster, more reliable, and more available?
• Able to collaborate with high performance individuals in other areas of business?
If this sounds like you, then please read on...
What You'll Do
• Address both technical and account related questions and concerns via telephone and by written response to provide support to our worldwide customer base.
• Identify inbound customer support phone calls that can be quickly resolved and ensure quick escalation to senior/specialist teams as required.
• Act as a consultant to our customers and users to teach best practices and make sure they can take full advantage of everything we have to offer.
• Work collaboratively with senior staff to quickly assess and respond to email-based support queries prior to escalation
• Maintain detailed and accurate case history while managing your personal queue of cases and following up as necessary with customers and internal staff.
• Work with and provide exceptional support to Mimecast partners and resellers
• Engage with customers to follow-up on surveys and other feedback to ensure timely resolution of issues and identify areas for improvement.
• Liase with other teams within Mimecast to ensure the completion of various tasks and projects necessary to addressing a customer’s request or concern.
What You'll Need
• Minimum 1 year of service/support-related experience in a high-volume call center environment.
• Proficient in typing
• Demonstrated enthusiasm for providing quality service in a professional environment.
• Ability to thrive in a dynamic, team environment while remaining knowledgeable of our evolving industry.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Client focused with a passion for support.
• Aptitude for technology.
• Creative and curious troubleshooter.
• Works well under pressure.
• Excellent verbal and written communication skills that can be used to explain technical concepts and complex account support processes to customers in understandable terms.
• Detail oriented individual that enjoys the challenge of a fast-paced environment.
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
via LinkedIn
posted_at: 4 days agoschedule_type: Full-time
Our Sales teams don’t take no for an answer.
Are you straight-talking, dynamic-thinking and game-changing? Then you’re the Sales Engineer we’re looking for...
The Channel Sales Engineer role is responsible for managing the technical relationships & presales enablement of our national channel partners, Guidepoint and Carahsoft. The ideal candidate has a background in a Sales Engineering, technical account management or technical enablement
Our Sales teams don’t take no for an answer.
Are you straight-talking, dynamic-thinking and game-changing? Then you’re the Sales Engineer we’re looking for...
The Channel Sales Engineer role is responsible for managing the technical relationships & presales enablement of our national channel partners, Guidepoint and Carahsoft. The ideal candidate has a background in a Sales Engineering, technical account management or technical enablement role. The Channel Sales Engineer is an important component in our channel program and initiatives though technical guidance, advice, support, and training. These efforts combined with key stakeholder relationships will bridge the partners to internal teams including sales, sales engineering, customer success, professional services and service delivery/support.
Key Responsibilities
• Presenting at Mimecast Partner Connect events
• Running regular update and new release webinars for the partner community to keep them informed and upskilled
• Participate in/lead initiatives to improve Mimecast’s overall positioning in the market with partners
• Deliver the partner technical enablement program
• Drive the Mimecast certification program
• Maintain and grow the partner technical community
• Provide enablement on solution positioning and differentiation
• Work closely cross-functionally to ensure partners have the proper tools and content to be successful
• Present at partner and technical events
• Track and measure partner engagement
• Travel up to 50%
Essential Skills And Experience
• Demonstrated track record of managing technical relationships
• Presales enablement or training experience with Channel partners or Vendors
• Experienced at working in a sales environment, especially indirect sales
• Demonstrable commercial / business acumen
• Ability to present technical concepts in a confident and articulate manner tailored to their audience
• Superior analytical and problem-solving skills
• Working knowledge of email technologies, ideally email security, Microsoft Exchange Server, Office 365/Exchange Online, optionally: Crowdstrike, Netskope, Palo Alto, EDR/XDR, SIEM, DLP and other security infrastructure products
• Team player
• Working knowledge of corporate and enterprise IT Infrastructure including (but not limited to) Active Directory, DNS, Networking, TCP/IP, VDI, Citrix, Terminal Services, Application Virtualization
• Any previous product evangelistic experience
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
Are you straight-talking, dynamic-thinking and game-changing? Then you’re the Sales Engineer we’re looking for...
The Channel Sales Engineer role is responsible for managing the technical relationships & presales enablement of our national channel partners, Guidepoint and Carahsoft. The ideal candidate has a background in a Sales Engineering, technical account management or technical enablement role. The Channel Sales Engineer is an important component in our channel program and initiatives though technical guidance, advice, support, and training. These efforts combined with key stakeholder relationships will bridge the partners to internal teams including sales, sales engineering, customer success, professional services and service delivery/support.
Key Responsibilities
• Presenting at Mimecast Partner Connect events
• Running regular update and new release webinars for the partner community to keep them informed and upskilled
• Participate in/lead initiatives to improve Mimecast’s overall positioning in the market with partners
• Deliver the partner technical enablement program
• Drive the Mimecast certification program
• Maintain and grow the partner technical community
• Provide enablement on solution positioning and differentiation
• Work closely cross-functionally to ensure partners have the proper tools and content to be successful
• Present at partner and technical events
• Track and measure partner engagement
• Travel up to 50%
Essential Skills And Experience
• Demonstrated track record of managing technical relationships
• Presales enablement or training experience with Channel partners or Vendors
• Experienced at working in a sales environment, especially indirect sales
• Demonstrable commercial / business acumen
• Ability to present technical concepts in a confident and articulate manner tailored to their audience
• Superior analytical and problem-solving skills
• Working knowledge of email technologies, ideally email security, Microsoft Exchange Server, Office 365/Exchange Online, optionally: Crowdstrike, Netskope, Palo Alto, EDR/XDR, SIEM, DLP and other security infrastructure products
• Team player
• Working knowledge of corporate and enterprise IT Infrastructure including (but not limited to) Active Directory, DNS, Networking, TCP/IP, VDI, Citrix, Terminal Services, Application Virtualization
• Any previous product evangelistic experience
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
The Technical Customer Support Engineer is based within the Service Delivery team here at Mimecast. We're looking for an exceptional person with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators.
Are you...
• Looking to help solve problems, in a fast-paced, cutting edge technology environment?
• Someone that wants to work with customers?
• Always thriving to improve
The Technical Customer Support Engineer is based within the Service Delivery team here at Mimecast. We're looking for an exceptional person with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators.
Are you...
• Looking to help solve problems, in a fast-paced, cutting edge technology environment?
• Someone that wants to work with customers?
• Always thriving to improve everything you do?
• Someone who takes pride in scaling things up?
• Excited by the idea of making Mimecast even faster, more reliable, and more available?
If this sounds like you, then please read on...
What You'll Do
• Work with the entire US Service Delivery team to provide support to our US and worldwide customer base
• Assist administrators with using the Mimecast service and ensure best practice configuration via both phone and e-mail
• Investigate and troubleshoot issues and make recommendations to improve system performance
• Maintain detailed case history and escalate issues appropriately
• Provide training as needed to ensure customers understand product functionality
• Work with and provide exceptional support to Mimecast partners and resellers
• Hands on experience with Microsoft Exchange and Active Directory
• Understanding of internet fundamentals, network routing, and e-mail delivery
• Experience providing technical support to IT Administrators
What You'll Need
• Hands on experience with Microsoft Exchange, Active Directory, other e-mail related systems, as well as networking fundamentals
• Knowledge of the mail flow process
• Experience with administration and support of Active Directory, Azure, Google Directory, and other related technologies.
• Experience with email related technology such as SMTP, TLS, SSL, and Firewalls.
• Understanding of internet fundamentals, network routing, and e-mail delivery
• Experience with email gateway solutions such as McAfee, MessageLabs\Symantec. Cloud, Proofpoint etc. a plus.
• Experience providing technical support to IT Administrators and interfacing with external customers
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com Show more details...
Are you...
• Looking to help solve problems, in a fast-paced, cutting edge technology environment?
• Someone that wants to work with customers?
• Always thriving to improve everything you do?
• Someone who takes pride in scaling things up?
• Excited by the idea of making Mimecast even faster, more reliable, and more available?
If this sounds like you, then please read on...
What You'll Do
• Work with the entire US Service Delivery team to provide support to our US and worldwide customer base
• Assist administrators with using the Mimecast service and ensure best practice configuration via both phone and e-mail
• Investigate and troubleshoot issues and make recommendations to improve system performance
• Maintain detailed case history and escalate issues appropriately
• Provide training as needed to ensure customers understand product functionality
• Work with and provide exceptional support to Mimecast partners and resellers
• Hands on experience with Microsoft Exchange and Active Directory
• Understanding of internet fundamentals, network routing, and e-mail delivery
• Experience providing technical support to IT Administrators
What You'll Need
• Hands on experience with Microsoft Exchange, Active Directory, other e-mail related systems, as well as networking fundamentals
• Knowledge of the mail flow process
• Experience with administration and support of Active Directory, Azure, Google Directory, and other related technologies.
• Experience with email related technology such as SMTP, TLS, SSL, and Firewalls.
• Understanding of internet fundamentals, network routing, and e-mail delivery
• Experience with email gateway solutions such as McAfee, MessageLabs\Symantec. Cloud, Proofpoint etc. a plus.
• Experience providing technical support to IT Administrators and interfacing with external customers
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
The Analytics team is the front end for the BI team – we work directly with Mimecasters at every level of the business to both report on, and drive process change. At Mimecast we are growing our customer base fast, and because our customers love us so much they stay with us, and go on to sign up for more of our services. The Analytics team works with every department to ensure we maintain and... improve on our success via actionable analytics, reporting
The Analytics team is the front end for the BI team – we work directly with Mimecasters at every level of the business to both report on, and drive process change. At Mimecast we are growing our customer base fast, and because our customers love us so much they stay with us, and go on to sign up for more of our services. The Analytics team works with every department to ensure we maintain and... improve on our success via actionable analytics, reporting solutions, and innovative advanced analytical tools.
At Mimecast we believe in getting the right data to the right people, at the right time to make data data-driven decisions, and it’s the BI & Analytics team’s responsibility to execute on that strategy. Self-service dashboards? Yes. Custom alerts based on statistical models of our data? Absolutely. Face to face presentation to Executives? The most senior people in the business know we’re the team to come to when faced with a new challenge, or to find out if the numbers support a new idea.
We’re data geeks at heart, but the business relies on us to break down all that data we’re excited about into clear, concise recommendations, with polish and zero jargon. We’re extremely proud of what we’ve accomplished so far, and as Mimecast grows so does the appetite for data, analysis, and insights.
Role And Responsibilities
• Lead, influence and contribute to Data Science capabilities as the thought leader and internal expert on machine learning and advanced analytical techniques
• Partner directly with functional teams to bring data & analytics expertise to our decision-making process while maintaining a tight connection on the pulse of our business efforts.
• Capable of explaining the most complex models in a succinct and digestible manner
• Strong understanding of best practices and KPIs around e-commerce, transactional and subscription-based products
• Demonstrated experience using complex data sets and building impactful analytics frameworks that scale
• Responsible for ongoing training and enablement of the team and end stakeholders on data science topical areas
• Works collaboratively across data engineering, analytics engineering & analytics team to bring data science and machine learning insights to life
Essential Skills And Experience
• A minimum of 5 years of work experience in data science, analytics or directly related area, during which both technical and analytical capabilities have been clearly demonstrated
• Prior success deploying machine learning solutions at scale in production environments with an emphasis on creating impact to business outcomes.
• Strong knowledge of underlying mathematical foundations of statistics and machine learning including the fundamentals of machine learning, such as algorithm families (regression, classification, unsupervised), AB testing, hypothesis testing, and optimization
• Strong communication and presentation skills to colleagues & executives with ability to explain complex concepts at in simple manner to tie back to business outcomes
• Demonstrated excellence in a relevant AI/ML discipline, including experience with analytical tools, languages (R/Python/SQL) and ML model building with libraries such as Scikit, Tensorflow and PyTorch
• Proven ability in extracting insights from statistical models, such as linear regression, clustering algorithms, random forest models, time series, Neural Networks, etc
• Capable of communicating nuanced business needs to technical experts, and technically challenging topics to business stakeholders
• Demonstrated experience collaborating with cross-functional teams and stakeholders to evaluate & prioritize new Machine Learning opportunities while balancing the maintenance and tuning of existing models
• Strong stakeholder partnership and management approach, fostering a culture of collaboration, data literacy and up leveling our analytics maturity
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
At Mimecast we believe in getting the right data to the right people, at the right time to make data data-driven decisions, and it’s the BI & Analytics team’s responsibility to execute on that strategy. Self-service dashboards? Yes. Custom alerts based on statistical models of our data? Absolutely. Face to face presentation to Executives? The most senior people in the business know we’re the team to come to when faced with a new challenge, or to find out if the numbers support a new idea.
We’re data geeks at heart, but the business relies on us to break down all that data we’re excited about into clear, concise recommendations, with polish and zero jargon. We’re extremely proud of what we’ve accomplished so far, and as Mimecast grows so does the appetite for data, analysis, and insights.
Role And Responsibilities
• Lead, influence and contribute to Data Science capabilities as the thought leader and internal expert on machine learning and advanced analytical techniques
• Partner directly with functional teams to bring data & analytics expertise to our decision-making process while maintaining a tight connection on the pulse of our business efforts.
• Capable of explaining the most complex models in a succinct and digestible manner
• Strong understanding of best practices and KPIs around e-commerce, transactional and subscription-based products
• Demonstrated experience using complex data sets and building impactful analytics frameworks that scale
• Responsible for ongoing training and enablement of the team and end stakeholders on data science topical areas
• Works collaboratively across data engineering, analytics engineering & analytics team to bring data science and machine learning insights to life
Essential Skills And Experience
• A minimum of 5 years of work experience in data science, analytics or directly related area, during which both technical and analytical capabilities have been clearly demonstrated
• Prior success deploying machine learning solutions at scale in production environments with an emphasis on creating impact to business outcomes.
• Strong knowledge of underlying mathematical foundations of statistics and machine learning including the fundamentals of machine learning, such as algorithm families (regression, classification, unsupervised), AB testing, hypothesis testing, and optimization
• Strong communication and presentation skills to colleagues & executives with ability to explain complex concepts at in simple manner to tie back to business outcomes
• Demonstrated excellence in a relevant AI/ML discipline, including experience with analytical tools, languages (R/Python/SQL) and ML model building with libraries such as Scikit, Tensorflow and PyTorch
• Proven ability in extracting insights from statistical models, such as linear regression, clustering algorithms, random forest models, time series, Neural Networks, etc
• Capable of communicating nuanced business needs to technical experts, and technically challenging topics to business stakeholders
• Demonstrated experience collaborating with cross-functional teams and stakeholders to evaluate & prioritize new Machine Learning opportunities while balancing the maintenance and tuning of existing models
• Strong stakeholder partnership and management approach, fostering a culture of collaboration, data literacy and up leveling our analytics maturity
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Securing the trust of the largest businesses globally
Are you experienced at the highest level of new customer acquisition and account management? Our Key Account Executive team works with our largest customers at a strategic level for Mimecast. It’s your job to deliver the professionalism, consultation, and innovation they expect. Beyond this, you’ll be incredibly creative in capitalizing on... opportunities to drive revenue, adoption of new
Securing the trust of the largest businesses globally
Are you experienced at the highest level of new customer acquisition and account management? Our Key Account Executive team works with our largest customers at a strategic level for Mimecast. It’s your job to deliver the professionalism, consultation, and innovation they expect. Beyond this, you’ll be incredibly creative in capitalizing on... opportunities to drive revenue, adoption of new technologies, and market penetration in the enterprise space. Ultimately, you will also have a proven track record in generating – and winning – new business in IT sales. If you’ve experienced in corporate technology, SaaS, or cybersecurity, that’s even better.
As a partner centric organization, Mimecast’s Key Account Executive will be known by and connected with our loyal partner community. You’ll collaborate with other areas across the business to build a pipeline of new business opportunities, which they can successfully convert into new customers. Experience in delivering innovative partner business plans and seeing them through to success will put you in an excellent position to get this role.
This is a pacey, but well-oiled sales environment that is regularly reinventing itself. We need you to be tuned into our competitive industry and provide market intelligence, while turning your passion for non-stop learning into advantages for the business. In return, we promise you first-class development, ample rewards, and a company culture you’ll find it difficult not to fall in love with.
• Bachelor’s degree preferred
• Minimum of 5 years IT or SaaS sales experience
• Successful experience with new logo acquisition and customer management – meeting and exceeding quotas in fast-paced sales environment
• Ability to take on a consultative style when presenting ideas and products
• Strong foundational knowledge of the cybersecurity industry, technology stack, and technology and security processes and ecosystems
• Experience selling through Channel partners
• Clear understanding of Information Security, Risk and Compliance, and corporate IT teams buying processes
• Competency with customer relationship management platform Salesforce
• Solid knowledge of sales process including MEDDIC, Force Management, Challenger and Spin Sales Process
• The ability to travel approximately 25-30% of the time to regional meetings with prospects, customers, channel partners, ecosystem/integration partners and field marketing events
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
Are you experienced at the highest level of new customer acquisition and account management? Our Key Account Executive team works with our largest customers at a strategic level for Mimecast. It’s your job to deliver the professionalism, consultation, and innovation they expect. Beyond this, you’ll be incredibly creative in capitalizing on... opportunities to drive revenue, adoption of new technologies, and market penetration in the enterprise space. Ultimately, you will also have a proven track record in generating – and winning – new business in IT sales. If you’ve experienced in corporate technology, SaaS, or cybersecurity, that’s even better.
As a partner centric organization, Mimecast’s Key Account Executive will be known by and connected with our loyal partner community. You’ll collaborate with other areas across the business to build a pipeline of new business opportunities, which they can successfully convert into new customers. Experience in delivering innovative partner business plans and seeing them through to success will put you in an excellent position to get this role.
This is a pacey, but well-oiled sales environment that is regularly reinventing itself. We need you to be tuned into our competitive industry and provide market intelligence, while turning your passion for non-stop learning into advantages for the business. In return, we promise you first-class development, ample rewards, and a company culture you’ll find it difficult not to fall in love with.
• Bachelor’s degree preferred
• Minimum of 5 years IT or SaaS sales experience
• Successful experience with new logo acquisition and customer management – meeting and exceeding quotas in fast-paced sales environment
• Ability to take on a consultative style when presenting ideas and products
• Strong foundational knowledge of the cybersecurity industry, technology stack, and technology and security processes and ecosystems
• Experience selling through Channel partners
• Clear understanding of Information Security, Risk and Compliance, and corporate IT teams buying processes
• Competency with customer relationship management platform Salesforce
• Solid knowledge of sales process including MEDDIC, Force Management, Challenger and Spin Sales Process
• The ability to travel approximately 25-30% of the time to regional meetings with prospects, customers, channel partners, ecosystem/integration partners and field marketing events
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
via Jobs On TechSpot
posted_at: 6 days agoschedule_type: Full-time
We are looking for a Site Reliability Engineer to help us develop the operational aspects of the Email Security, Cloud Integrated platform. An ideal candidate will have passion for tackling complex problem with ingenuity, implementing new ideas to build and scale reliable, high performing software. Prior experience working as an SRE with multiple teams is valuable.We provide cyber security that helps thousands of organizations worldwide make email
We are looking for a Site Reliability Engineer to help us develop the operational aspects of the Email Security, Cloud Integrated platform. An ideal candidate will have passion for tackling complex problem with ingenuity, implementing new ideas to build and scale reliable, high performing software. Prior experience working as an SRE with multiple teams is valuable.We provide cyber security that helps thousands of organizations worldwide make email safer, restore trust, and bolster cyber resilience. Mimecast helps organizations stand strong in the face of cyberattacks, human error and technical failure.Specific responsibilities for this role include:Optimize existing and create new CloudFormation code for the automated deployments of applications on AWSCreate automated deployment pipelines with necessary quality gatesDocument stack deployment process and sequencePerform knowledge transfer session to other team membersAt Mimecast, Senior Site Reliability Engineers are generally... responsible for:Building and supporting analysis tools for our cloud-security productsParticipating in development of new services within the Mimecast platformDeveloping, deploying, managing, and monitoring software across the full Continuous Delivery lifecycleSupporting and troubleshooting, occasionally outside of regular office hours when neededWorking closely with developers to bring an operational perspective to the work of the team, suggesting ways to help the systems scale further, better, and more easilyParticipating in and driving forward any operational initiatives such as containerization and virtualization technologiesRequired Skills / Experience:6+ years of experience as a Site Reliability or DevOps EngineerEngineering / Computer science degree or equivalent experienceExtensive experience with AWS (especially EC2 instances, Lambdas, S3 buckets, and Kinesis Data Streams), MySQL/Aurora, and ElasticsearchExperience automating the deployment and monitoring of distributed applications at large scale running in both public and private cloudHands-on experience in configuration management of server farms using tools such as Puppet or ChefFamiliarity with Infrastructure as Code (IaC) and orchestration tools (Gitlab CI, Terraform, CloudFormation)Familiarity monitoring tools like Nagios/Zabbix, Prometheus, Grafana, and similarSolid networking understanding of VPC and CIDR blocksAdmin-level familiarity with Linux, including configuration, troubleshooting, and performance tuning / identifying bottlenecksStrong grasp of O-O programming conceptsCoding experience in at least one scripting language apart from BASH – PHP preferred, PowerShell, Python, others helpfulExperience with CI/CD using Jenkins or GitlabExperience administering Java and/or PHP applications (tuning, GC, memory, etc.)Working knowledge of Docker/Kubernetes/MinikubeProven ability to integrate with and automate using third party APIs (e.g., Google, Microsoft, Amazon etc)Other Skills:Experience with Agile Scrum, potentially across multiple teamsClear understanding of OWASP Top 10 security vulnerabilitiesExperience of working as part of a SaaS solution and multi-tenant systemsBasic understanding of authorization protocols such as OAuthWhy Mimecast?We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.DEI StatementCybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law
Show more details...
via LinkedIn
posted_at: 17 days agoschedule_type: Full-time
The VP, Global Go-to-Market Enablement will lead Mimecast’s global enablement function. This leadership position will seek to accelerating productivity, enhance efficiency, and help our team members advance their careers across the entire GTM organization including Business Development, Sales, Account Management, Partners, Solutions Engineering and Customer Operations teams.
This is both a... strategic and hands-on position that requires exceptional
The VP, Global Go-to-Market Enablement will lead Mimecast’s global enablement function. This leadership position will seek to accelerating productivity, enhance efficiency, and help our team members advance their careers across the entire GTM organization including Business Development, Sales, Account Management, Partners, Solutions Engineering and Customer Operations teams.
This is both a... strategic and hands-on position that requires exceptional skills in developing and delivering solutions. This position will have the ability to make a major impact on continued growth and success. You will combine driving near-term improvements and results while also scaling our people, processes, and systems to support hyper growth.
Role Value
The VP, Global Go-to-Market Enablement is pivotal to the company attaining our growth goals. You will have the ability to make a significant impact on company performance through reducing ramp time, improving performance, and helping to develop a world class GTM team. In addition, you will lead and inspire a group of dedicated and experienced enablement team members.
Example Responsibilities
• Review and expand the vision and strategy for the Enablement function
• Develop the system and processes to ensure we are efficiently enabling our team members to be successful
• Identify and monitor key metrics to inform enablement design, compliance, and efficacy as well as ROI
• Partner with cross-functional leaders to identify enablement priorities and work cross functionally to increase productivity and performance
• Design, manage, develop, and grow a global enablement team that delivers first-class results
• Continually assess future needs and lead enablement programs, systems, and initiatives
• Optimize onboarding and continual learning for all GTM teams as well as our Channel partners and Customer Operations teams
• Support and participate in GTM team events, e.g., SKO
• Define and manage the global enablement budget
• Define roles and responsibilities across the organization around enablement goals, systems, and behaviors
• Support new product launches to aggressively enable our teams
• Collaborate with Marketing on product positioning and honing our value proposition and messaging
• Analyze go-to-market strategies and optimizing their effectiveness
• Partner with 3rd party content and learning suppliers
Requirements
• Minimum of 10+ years previous experience with GTM Enablement including global experience at a tech/cybersecurity company
• Experience in leadership capacity managing teams and people
• Experience in Enablement transformation and scaling of customer facing organizations
• Work well both independently and collaboratively
• Effective communication skills
• Bachelor's degree in related area or demonstration of equivalent knowledge
• International travel required
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
This is both a... strategic and hands-on position that requires exceptional skills in developing and delivering solutions. This position will have the ability to make a major impact on continued growth and success. You will combine driving near-term improvements and results while also scaling our people, processes, and systems to support hyper growth.
Role Value
The VP, Global Go-to-Market Enablement is pivotal to the company attaining our growth goals. You will have the ability to make a significant impact on company performance through reducing ramp time, improving performance, and helping to develop a world class GTM team. In addition, you will lead and inspire a group of dedicated and experienced enablement team members.
Example Responsibilities
• Review and expand the vision and strategy for the Enablement function
• Develop the system and processes to ensure we are efficiently enabling our team members to be successful
• Identify and monitor key metrics to inform enablement design, compliance, and efficacy as well as ROI
• Partner with cross-functional leaders to identify enablement priorities and work cross functionally to increase productivity and performance
• Design, manage, develop, and grow a global enablement team that delivers first-class results
• Continually assess future needs and lead enablement programs, systems, and initiatives
• Optimize onboarding and continual learning for all GTM teams as well as our Channel partners and Customer Operations teams
• Support and participate in GTM team events, e.g., SKO
• Define and manage the global enablement budget
• Define roles and responsibilities across the organization around enablement goals, systems, and behaviors
• Support new product launches to aggressively enable our teams
• Collaborate with Marketing on product positioning and honing our value proposition and messaging
• Analyze go-to-market strategies and optimizing their effectiveness
• Partner with 3rd party content and learning suppliers
Requirements
• Minimum of 10+ years previous experience with GTM Enablement including global experience at a tech/cybersecurity company
• Experience in leadership capacity managing teams and people
• Experience in Enablement transformation and scaling of customer facing organizations
• Work well both independently and collaboratively
• Effective communication skills
• Bachelor's degree in related area or demonstration of equivalent knowledge
• International travel required
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
via VentureFizz
schedule_type: Full-time
The VP, Global Go-to-Market Enablement will lead Mimecasts global enablement function. This leadership position will seek to accelerating productivity, enhance efficiency, and help our team members advance their careers across the entire GTM organization including Business Development, Sales, Account Management, Partners, Solutions Engineering and Customer Operations teams.
This is both a... strategic and hands-on position that requires exceptional
The VP, Global Go-to-Market Enablement will lead Mimecasts global enablement function. This leadership position will seek to accelerating productivity, enhance efficiency, and help our team members advance their careers across the entire GTM organization including Business Development, Sales, Account Management, Partners, Solutions Engineering and Customer Operations teams.
This is both a... strategic and hands-on position that requires exceptional skills in developing and delivering solutions. This position will have the ability to make a major impact on continued growth and success. You will combine driving near-term improvements and results while also scaling our people, processes, and systems to support hyper growth.
Role Value
The VP, Global Go-to-Market Enablement is pivotal to the company attaining our growth goals. You will have the ability to make a significant impact on company performance through reducing ramp time, improving performance, and helping to develop a world class GTM team. In addition, you will lead and inspire a group of dedicated and experienced enablement team members.
Example Responsibilities
• Review and expand the vision and strategy for the Enablement function
• Develop the system and processes to ensure we are efficiently enabling our team members to be successful
• Identify and monitor key metrics to inform enablement design, compliance, and efficacy as well as ROI
• Partner with cross-functional leaders to identify enablement priorities and work cross functionally to increase productivity and performance
• Design, manage, develop, and grow a global enablement team that delivers first-class results
• Continually assess future needs and lead enablement programs, systems, and initiatives
• Optimize onboarding and continual learning forall GTM teams as well as our Channel partners and Customer Operations teams
• Support and participate in GTM team events, e.g., SKO
• Define and manage the global enablement budget
• Define roles and responsibilities across the organization around enablement goals, systems, and behaviors
• Support new product launches to aggressively enable our teams
• Collaborate with Marketing on product positioning and honing our value proposition and messaging
• Analyze go-to-market strategies and optimizing their effectiveness
• Partner with 3rd party content and learning suppliers
Requirements
• Minimum of 10+ years previous experience with GTM Enablement including global experience at a tech/cybersecurity company
• Experience in leadership capacity managing teams and people
• Experience in Enablement transformation and scaling of customer facing organizations
• Work well both independently and collaboratively
• Effective communication skills
• Bachelor's degree in related area or demonstration of equivalent knowledge
• International travel required
#LI-LF1
Why Mimecast?
Were fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly and outstandingly. Were big on honesty because it makes us better. Were empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. Thats The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. Thats why were committed to building an inclusive, diverse community that celebrates and welcomes everyone unless theyre a cybercriminal, of course.
Were proud to be an Equal Opportunity and Affirmative Action Employer, and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic wont affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
This is both a... strategic and hands-on position that requires exceptional skills in developing and delivering solutions. This position will have the ability to make a major impact on continued growth and success. You will combine driving near-term improvements and results while also scaling our people, processes, and systems to support hyper growth.
Role Value
The VP, Global Go-to-Market Enablement is pivotal to the company attaining our growth goals. You will have the ability to make a significant impact on company performance through reducing ramp time, improving performance, and helping to develop a world class GTM team. In addition, you will lead and inspire a group of dedicated and experienced enablement team members.
Example Responsibilities
• Review and expand the vision and strategy for the Enablement function
• Develop the system and processes to ensure we are efficiently enabling our team members to be successful
• Identify and monitor key metrics to inform enablement design, compliance, and efficacy as well as ROI
• Partner with cross-functional leaders to identify enablement priorities and work cross functionally to increase productivity and performance
• Design, manage, develop, and grow a global enablement team that delivers first-class results
• Continually assess future needs and lead enablement programs, systems, and initiatives
• Optimize onboarding and continual learning forall GTM teams as well as our Channel partners and Customer Operations teams
• Support and participate in GTM team events, e.g., SKO
• Define and manage the global enablement budget
• Define roles and responsibilities across the organization around enablement goals, systems, and behaviors
• Support new product launches to aggressively enable our teams
• Collaborate with Marketing on product positioning and honing our value proposition and messaging
• Analyze go-to-market strategies and optimizing their effectiveness
• Partner with 3rd party content and learning suppliers
Requirements
• Minimum of 10+ years previous experience with GTM Enablement including global experience at a tech/cybersecurity company
• Experience in leadership capacity managing teams and people
• Experience in Enablement transformation and scaling of customer facing organizations
• Work well both independently and collaboratively
• Effective communication skills
• Bachelor's degree in related area or demonstration of equivalent knowledge
• International travel required
#LI-LF1
Why Mimecast?
Were fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly and outstandingly. Were big on honesty because it makes us better. Were empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. Thats The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. Thats why were committed to building an inclusive, diverse community that celebrates and welcomes everyone unless theyre a cybercriminal, of course.
Were proud to be an Equal Opportunity and Affirmative Action Employer, and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic wont affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
via LinkedIn
posted_at: 11 hours agoschedule_type: Full-time
The Technical Account Management Team Lead is responsible for the efficient technical oversight of the Technical Account Managers (TAM) team. This individual is also responsible for mentoring individuals on the team and fostering the Mimecast Way. The TAM Team Lead reports to the Technical Account Management Team Manager. The TAM Team Lead will provide consistent guidance on technical utilization... of the Mimecast platform, project management, technical
The Technical Account Management Team Lead is responsible for the efficient technical oversight of the Technical Account Managers (TAM) team. This individual is also responsible for mentoring individuals on the team and fostering the Mimecast Way. The TAM Team Lead reports to the Technical Account Management Team Manager. The TAM Team Lead will provide consistent guidance on technical utilization... of the Mimecast platform, project management, technical consultancy.
Key Responsibilities
Team Oversight
• Lead day to day technical needs of the team, including schedule adherence, assign, and transition customer accounts.
• Ensure queue cases are handled efficiently by working with Customer Operations leaders to adhere to support SLAs. Work with CS, PS, SD, ESUP, CD, MSOC and Product to ensure TAM needs are met.
• Monitor support queues with a focus on meeting key support metrics while maintaining a consistent response.
• Review cases and projects frequently to ensure appropriate procedures and escalation paths are followed.
• Provide narrative on general queue cases and strategic projects to provide for efficient case handling by the customer support team and progressive project updates from the Technical Account Managers.
• Provide regular feedback to the TAM Management on engineer performance, potential issues, capacity planning, and opportunities for improved efficiency.
• Conduct one on one review sessions with TAMs to discuss projects, critical cases, escalations, at least monthly.
• Qualify and quantify specific metrics to assist in scaling the team.
• Work with TAM Management to develop TAM projects, Hand and Playbooks.
• Respond to technical queries raised in the slack channels particularly the TAM channel and ensure that workflows are being used and adhered to.
Case Handling
• Investigation, analysis and assignment of nonstandard or advanced support engagements. Route and delegate email cases for TAM team members from their assigned customers as appropriate.
• Serve as formal escalation point within the team for difficult cases.
• Be available for warm transfers for “supervisor” escalations when necessary.
• Identify, troubleshoot, and remediate high cluster loads and other outbreaks as highlighted by queue reporting systems or management teams.
• Assist with scheduled calls and one-off projects with customers as needed or as directed by management.
• Cases that require significant investigation or potential development review should still be escalated to the Senior Support Engineers. However, JIRA cases can be opened as required for routine escalations.
• Request prioritization for ESUP and Dev tickets.
• Make internal notes on general queue cases or grab complex issues as appropriate, assisting to drive customer’s desired business outcomes, relevant engagements, adoption of services, satisfaction and growth within the organization.
Team Mentorship
• Work with the TAM team to help grow and hone their skills in a mentorship role, providing feedback on appropriate case handling, project focus and troubleshooting strategies.
• Work with Senior Management to help identify support and product trends, and opportunities for improvement within the team.
• Provide training to new hires assigned to the team through the induction process, coordinate shadowing and ongoing skill-up training for existing team members. Ensure engineers are attending relevant training sessions and participating in assigned LMS courses.
Essential Skills And Experience
The ideal candidate for this role will have the following characteristics:
• A bachelors degree and 2-4 years of experience working with MimeOS and full knowledge of all platform functionality.
• A working knowledge of Mimecast departments, key stakeholders, and company processes.
• An emphasis on customer satisfaction and the ability to remain calm under pressure.
• Demonstrated crisis management skills, including the ability to set priorities and pursue multiple threads at the same time.
• Demonstrated leadership skills in fast paced, highly dynamic situations.
• Excellent written and verbal communication skills, including the ability to communicate technical concepts clearly and effectively to executives or non-technical stakeholders across all levels of the organization.
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
Key Responsibilities
Team Oversight
• Lead day to day technical needs of the team, including schedule adherence, assign, and transition customer accounts.
• Ensure queue cases are handled efficiently by working with Customer Operations leaders to adhere to support SLAs. Work with CS, PS, SD, ESUP, CD, MSOC and Product to ensure TAM needs are met.
• Monitor support queues with a focus on meeting key support metrics while maintaining a consistent response.
• Review cases and projects frequently to ensure appropriate procedures and escalation paths are followed.
• Provide narrative on general queue cases and strategic projects to provide for efficient case handling by the customer support team and progressive project updates from the Technical Account Managers.
• Provide regular feedback to the TAM Management on engineer performance, potential issues, capacity planning, and opportunities for improved efficiency.
• Conduct one on one review sessions with TAMs to discuss projects, critical cases, escalations, at least monthly.
• Qualify and quantify specific metrics to assist in scaling the team.
• Work with TAM Management to develop TAM projects, Hand and Playbooks.
• Respond to technical queries raised in the slack channels particularly the TAM channel and ensure that workflows are being used and adhered to.
Case Handling
• Investigation, analysis and assignment of nonstandard or advanced support engagements. Route and delegate email cases for TAM team members from their assigned customers as appropriate.
• Serve as formal escalation point within the team for difficult cases.
• Be available for warm transfers for “supervisor” escalations when necessary.
• Identify, troubleshoot, and remediate high cluster loads and other outbreaks as highlighted by queue reporting systems or management teams.
• Assist with scheduled calls and one-off projects with customers as needed or as directed by management.
• Cases that require significant investigation or potential development review should still be escalated to the Senior Support Engineers. However, JIRA cases can be opened as required for routine escalations.
• Request prioritization for ESUP and Dev tickets.
• Make internal notes on general queue cases or grab complex issues as appropriate, assisting to drive customer’s desired business outcomes, relevant engagements, adoption of services, satisfaction and growth within the organization.
Team Mentorship
• Work with the TAM team to help grow and hone their skills in a mentorship role, providing feedback on appropriate case handling, project focus and troubleshooting strategies.
• Work with Senior Management to help identify support and product trends, and opportunities for improvement within the team.
• Provide training to new hires assigned to the team through the induction process, coordinate shadowing and ongoing skill-up training for existing team members. Ensure engineers are attending relevant training sessions and participating in assigned LMS courses.
Essential Skills And Experience
The ideal candidate for this role will have the following characteristics:
• A bachelors degree and 2-4 years of experience working with MimeOS and full knowledge of all platform functionality.
• A working knowledge of Mimecast departments, key stakeholders, and company processes.
• An emphasis on customer satisfaction and the ability to remain calm under pressure.
• Demonstrated crisis management skills, including the ability to set priorities and pursue multiple threads at the same time.
• Demonstrated leadership skills in fast paced, highly dynamic situations.
• Excellent written and verbal communication skills, including the ability to communicate technical concepts clearly and effectively to executives or non-technical stakeholders across all levels of the organization.
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
via LinkedIn
posted_at: 2 days agoschedule_type: Full-time
Securing the trust of the largest businesses globally
Are you experienced at the highest level of new customer acquisition and account management? Our Enterprise Account Executive team works with our largest customers at a strategic level for Mimecast. It’s your job to deliver the professionalism, consultation, and innovation they expect. Beyond this, you’ll be incredibly creative in... capitalizing on opportunities to drive revenue, adoption
Securing the trust of the largest businesses globally
Are you experienced at the highest level of new customer acquisition and account management? Our Enterprise Account Executive team works with our largest customers at a strategic level for Mimecast. It’s your job to deliver the professionalism, consultation, and innovation they expect. Beyond this, you’ll be incredibly creative in... capitalizing on opportunities to drive revenue, adoption of new technologies, and market penetration in the enterprise space. Ultimately, you will also have a proven track record in generating – and winning – new business in IT sales. If you’ve experienced in corporate technology, SaaS, or cybersecurity, that’s even better.
As a partner centric organization, Mimecast’s Enterprise Account Executive will be known by and connected with our loyal partner community. You’ll collaborate with other areas across the business to build a pipeline of new business opportunities, which they can successfully convert into new customers. Experience in delivering innovative partner business plans and seeing them through to success will put you in an excellent position to get this role.
This is a pacey, but well-oiled sales environment that is regularly reinventing itself. We need you to be tuned into our competitive industry and provide market intelligence, while turning your passion for non-stop learning into advantages for the business. In return, we promise you first-class development, ample rewards, and a company culture you’ll find it difficult not to fall in love with.
Key Responsibilities
• Identify, qualify and develop new opportunities through prospecting and networking
• Maintain and develop the existing client base through regional marketing and direct sales activities
• Manage and maintain your territory’s sales pipeline and target key accounts and vertical markets for development
• Achieve assigned monthly, quarterly and annual sales budgets and other objectives established by the Sr Director of Sales
• Provide monthly and quarterly sales forecasts
• Manage the day to day activities of cross functional sales personnel dedicated to your region. This includes pre-sales, post sales, customer success, channel managers, BDR’s, field marketing, digital marketing and sales engineers to promote Mimecast and drive incremental new business
• Consistently achieve and/or exceed your assigned quotas and revenue objectives
• Utilize channel sales resources in your region as necessary including resell partners and integration ecosystem partners to drive awareness, pipeline and new business campaigns
• Stay abreast of competitive industry and market intelligence, show dedication to continuous learning on all fronts and provide feedback in this area to executive management
• Perform other related duties as assigned
• Condut proof of value technical validation engagements with customers to validate our technology and tie the technology back to the customer and business value
• Provide feedback to peers and internal teams to aid in the development and improvement of sales materials
• Maintain full use and adoption of the sales tech stack, including Salesforce, DemandBase, Zoominfo, LinkedIn Navigator, Gong, etc.
Essential Skills And Experience
• Bachelor’s degree preferred
• Minimum of 5 years IT or SaaS sales experience
• Successful experience with new logo acquisition and customer management – meeting and exceeding quotas in fast-paced sales environment
• Ability to take on a consultative style when presenting ideas and products
• Strong foundational knowledge of the cybersecurity industry, technology stack, and technology and security processes and ecosystems
• Experience selling through Channel partners
• Clear understanding of Information Security, Risk and Compliance, and corporate IT teams buying processes
• Competency with customer relationship management platform Salesforce
• Solid knowledge of sales process including MEDDIC, Force Management, Challenger and Spin Sales Process
• The ability to travel approximately 25-30% of the time to regional meetings with prospects, customers, channel partners, ecosystem/integration partners and field marketing events
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
Are you experienced at the highest level of new customer acquisition and account management? Our Enterprise Account Executive team works with our largest customers at a strategic level for Mimecast. It’s your job to deliver the professionalism, consultation, and innovation they expect. Beyond this, you’ll be incredibly creative in... capitalizing on opportunities to drive revenue, adoption of new technologies, and market penetration in the enterprise space. Ultimately, you will also have a proven track record in generating – and winning – new business in IT sales. If you’ve experienced in corporate technology, SaaS, or cybersecurity, that’s even better.
As a partner centric organization, Mimecast’s Enterprise Account Executive will be known by and connected with our loyal partner community. You’ll collaborate with other areas across the business to build a pipeline of new business opportunities, which they can successfully convert into new customers. Experience in delivering innovative partner business plans and seeing them through to success will put you in an excellent position to get this role.
This is a pacey, but well-oiled sales environment that is regularly reinventing itself. We need you to be tuned into our competitive industry and provide market intelligence, while turning your passion for non-stop learning into advantages for the business. In return, we promise you first-class development, ample rewards, and a company culture you’ll find it difficult not to fall in love with.
Key Responsibilities
• Identify, qualify and develop new opportunities through prospecting and networking
• Maintain and develop the existing client base through regional marketing and direct sales activities
• Manage and maintain your territory’s sales pipeline and target key accounts and vertical markets for development
• Achieve assigned monthly, quarterly and annual sales budgets and other objectives established by the Sr Director of Sales
• Provide monthly and quarterly sales forecasts
• Manage the day to day activities of cross functional sales personnel dedicated to your region. This includes pre-sales, post sales, customer success, channel managers, BDR’s, field marketing, digital marketing and sales engineers to promote Mimecast and drive incremental new business
• Consistently achieve and/or exceed your assigned quotas and revenue objectives
• Utilize channel sales resources in your region as necessary including resell partners and integration ecosystem partners to drive awareness, pipeline and new business campaigns
• Stay abreast of competitive industry and market intelligence, show dedication to continuous learning on all fronts and provide feedback in this area to executive management
• Perform other related duties as assigned
• Condut proof of value technical validation engagements with customers to validate our technology and tie the technology back to the customer and business value
• Provide feedback to peers and internal teams to aid in the development and improvement of sales materials
• Maintain full use and adoption of the sales tech stack, including Salesforce, DemandBase, Zoominfo, LinkedIn Navigator, Gong, etc.
Essential Skills And Experience
• Bachelor’s degree preferred
• Minimum of 5 years IT or SaaS sales experience
• Successful experience with new logo acquisition and customer management – meeting and exceeding quotas in fast-paced sales environment
• Ability to take on a consultative style when presenting ideas and products
• Strong foundational knowledge of the cybersecurity industry, technology stack, and technology and security processes and ecosystems
• Experience selling through Channel partners
• Clear understanding of Information Security, Risk and Compliance, and corporate IT teams buying processes
• Competency with customer relationship management platform Salesforce
• Solid knowledge of sales process including MEDDIC, Force Management, Challenger and Spin Sales Process
• The ability to travel approximately 25-30% of the time to regional meetings with prospects, customers, channel partners, ecosystem/integration partners and field marketing events
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law Show more details...
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