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mohela
MOHELA.com is the Missouri Higher Education Loan Authority's official website, providing information and resources for student loan borrowers. The website offers a range of services, including account management tools, repayment options, and financial aid resources. With a focus on helping borrowers understand and manage their student loans, MOHELA.com aims to provide helpful and transparent information to empower individuals to successfully navigate the loan repayment process. Whether you are looking for loan consolidation options or need assistance with repayment plans, MOHELA.com is a valuable resource for students and graduates alike.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CitySaint Charles, Missouri
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Latitude\Longitude38.7401 / -90.6218 Google Map
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Traffic rank#76,837 Site Rank
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Site age28 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#76,837
#76,837
Site age
28 yrs
28 yrs
Location
United States
United States
Popular Questions for mohela
Newest job postings for mohela
via Salary.com
schedule_type: Full-time
MOHELA is a not-for-profit student loan servicer with about 1.8 million borrowers, $38 billion worth loans in combined portfolios owned by federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 340 employees and we are conveniently headquartered in Chesterfield valley, with an operation center in Columbia... Missouri, and an office in Washington, DC . We have been actively
MOHELA is a not-for-profit student loan servicer with about 1.8 million borrowers, $38 billion worth loans in combined portfolios owned by federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 340 employees and we are conveniently headquartered in Chesterfield valley, with an operation center in Columbia... Missouri, and an office in Washington, DC . We have been actively providing financial support and other support to Missouri's higher education programs for more than 40 years.
MOHELA is looking for a passionate and skillful Loan Servicing Specialists for our Credit Team and IDR/Enrollment/NSLDS Team . Starting pay rate is $17.50/hr.
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, defined benefit pension plan, and tuition assistance.
What You Will Be Doing:
The Specialists are responsible for the proper maintenance of borrower accounts through the processing and completion of assigned correspondence and applications. The Specialist is also responsible for proper documentation and response in order to ensure the timely and accurate transition of a loan into repayment status, by the use of various internally and externally produced reports.
• Borrower Correspondence Processing - Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks. Complete borrower requests based upon MOHELA established policies and procedures to grant borrowers various requests such as repayment plan changes, deferments and forbearances, specialized military processing as well as Specialty Servicing borrower requests via approved contractual guidelines. Initiate via COMPASS system borrower communications (letter or paperless based upon borrower preference) and complete tasks in appropriate turnaround times per MOHELA guidelines.
• Borrower File Request Processing – A number of borrower processing requests are received via electronic file. Most common are e-signed Income Driven Repayment plan requests and Department of Defense military eligibility tasks. Specialists work tasks in those queues, analyzing borrower eligibility for each program and administering the program on each borrower account deemed eligible.
• Account Adjustments - Based on Authority guidelines and State and Federal Regulations, the specialist should make the necessary adjustments based on the research the specialist conducted. The changes that can be made by the specialist include; OSD\EGD, maturity dates on notes, adding forbearances, capping interest, disclosing repayment terms, updating and/or changing repayment plans, NSLDS processing and in limited cases adding In School deferments and ending forbearances and deferments. To forward information to the appropriate department for further adjustments.
• NSLDS Reporting (Direct Lending) - Receive electronic weekly NSLDS feed for loan information including enrollment, repayment status, etc. Work various error reports and data monitoring reports to make sure MOHELA reporting is in sync with NSLDS and DL reporting. Review weekly NSLDS error report and maintain acceptable NSLDS error rates per MOHELA DL contract. Participate in weekly NSLDS calls/meetings respond to internal and external (DL) requests concerning borrower reporting accuracy or required updates.
For those assigned to the Credit Team:
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower’s account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower’s account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 12 months of student loan, banking, or loan servicing experience High School diploma or GED with a preference for one or more years of college coursework
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
MEDICAL, DENTAL and VISION
MOHELA offers a comprehensive medical plan that includes prescription coverage for employees and their dependents. A health savings account is available for employees to save for the future or to pay current medical expenses. We share the cost of insurance premiums with our employees. Vision coverage is available at no cost and offers free eye exams, and discounts on glasses and contacts. Dental insurance offers preventive care, dental work, and orthodontics (for dependent children) at various coverage percentages. MOHELA offers an incentive for employees who waive MOHELA’s medical plan and obtain medical coverage with another group medical plan.
EARNED TIME OFF
And the clock starts now! Time off begins to build when your employment starts. We observe 6 holidays a year: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas. We also offer 4 Personal Holidays for you to use! You will receive at least 22 days of available time off in Personal Time Off (PTO) and Vacation benefits. The days roll over from year to year, if unused. Family is very important to MOHELA. Birth and adoption time off benefits are also available to employees.
TUITION REIMBURSEMENT
One of MOHELA’s core values is education. We support helping our employees and their dependents reach their educational goals. After 3 months of employment, you can qualify for up to $12,000 per calendar year in tuition reimbursement.
401(k) MATCH UP TO 8%
After you complete six months of service, MOHELA will match each dollar you contribute up to the first 8% of your salary. You can contribute up to 50% of your annual salary. It’s simple to contribute through payroll deduction. This benefit is in addition to the Pension Plan!
Must be able to obtain a Federal 5C Security Clearance after hire
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
MOHELA is looking for a passionate and skillful Loan Servicing Specialists for our Credit Team and IDR/Enrollment/NSLDS Team . Starting pay rate is $17.50/hr.
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, defined benefit pension plan, and tuition assistance.
What You Will Be Doing:
The Specialists are responsible for the proper maintenance of borrower accounts through the processing and completion of assigned correspondence and applications. The Specialist is also responsible for proper documentation and response in order to ensure the timely and accurate transition of a loan into repayment status, by the use of various internally and externally produced reports.
• Borrower Correspondence Processing - Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks. Complete borrower requests based upon MOHELA established policies and procedures to grant borrowers various requests such as repayment plan changes, deferments and forbearances, specialized military processing as well as Specialty Servicing borrower requests via approved contractual guidelines. Initiate via COMPASS system borrower communications (letter or paperless based upon borrower preference) and complete tasks in appropriate turnaround times per MOHELA guidelines.
• Borrower File Request Processing – A number of borrower processing requests are received via electronic file. Most common are e-signed Income Driven Repayment plan requests and Department of Defense military eligibility tasks. Specialists work tasks in those queues, analyzing borrower eligibility for each program and administering the program on each borrower account deemed eligible.
• Account Adjustments - Based on Authority guidelines and State and Federal Regulations, the specialist should make the necessary adjustments based on the research the specialist conducted. The changes that can be made by the specialist include; OSD\EGD, maturity dates on notes, adding forbearances, capping interest, disclosing repayment terms, updating and/or changing repayment plans, NSLDS processing and in limited cases adding In School deferments and ending forbearances and deferments. To forward information to the appropriate department for further adjustments.
• NSLDS Reporting (Direct Lending) - Receive electronic weekly NSLDS feed for loan information including enrollment, repayment status, etc. Work various error reports and data monitoring reports to make sure MOHELA reporting is in sync with NSLDS and DL reporting. Review weekly NSLDS error report and maintain acceptable NSLDS error rates per MOHELA DL contract. Participate in weekly NSLDS calls/meetings respond to internal and external (DL) requests concerning borrower reporting accuracy or required updates.
For those assigned to the Credit Team:
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower’s account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower’s account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 12 months of student loan, banking, or loan servicing experience High School diploma or GED with a preference for one or more years of college coursework
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
MEDICAL, DENTAL and VISION
MOHELA offers a comprehensive medical plan that includes prescription coverage for employees and their dependents. A health savings account is available for employees to save for the future or to pay current medical expenses. We share the cost of insurance premiums with our employees. Vision coverage is available at no cost and offers free eye exams, and discounts on glasses and contacts. Dental insurance offers preventive care, dental work, and orthodontics (for dependent children) at various coverage percentages. MOHELA offers an incentive for employees who waive MOHELA’s medical plan and obtain medical coverage with another group medical plan.
EARNED TIME OFF
And the clock starts now! Time off begins to build when your employment starts. We observe 6 holidays a year: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas. We also offer 4 Personal Holidays for you to use! You will receive at least 22 days of available time off in Personal Time Off (PTO) and Vacation benefits. The days roll over from year to year, if unused. Family is very important to MOHELA. Birth and adoption time off benefits are also available to employees.
TUITION REIMBURSEMENT
One of MOHELA’s core values is education. We support helping our employees and their dependents reach their educational goals. After 3 months of employment, you can qualify for up to $12,000 per calendar year in tuition reimbursement.
401(k) MATCH UP TO 8%
After you complete six months of service, MOHELA will match each dollar you contribute up to the first 8% of your salary. You can contribute up to 50% of your annual salary. It’s simple to contribute through payroll deduction. This benefit is in addition to the Pension Plan!
Must be able to obtain a Federal 5C Security Clearance after hire
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
via WJHL Jobs
posted_at: 2 days agoschedule_type: Full-time
MOHELA is a not-for-profit student loan servicer with $147.2 billion worth of loans in combined portfolios owned by federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 950 employees and we are conveniently headquartered in St. Louis, Missouri, with an operation center in Columbia, Missouri, and an office in... Washington, DC . We have been actively providing financial
MOHELA is a not-for-profit student loan servicer with $147.2 billion worth of loans in combined portfolios owned by federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 950 employees and we are conveniently headquartered in St. Louis, Missouri, with an operation center in Columbia, Missouri, and an office in... Washington, DC . We have been actively providing financial support and other support to Missouri's higher education programs in the past more than 40 years.
Wilkes-Barre staff will work remotely.
MOHELA is looking for a passionate and skillful loan processing staff with prior student loan experience who are available to work 9am-6pm Monday through Friday.
MOHELA is looking for a passionate and skillful Student Loan Servicing Specialists for our Credit Team and IDR/Enrollment/NSLDS Team . Starting pay rate is $18.00 hr.
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, and tuition assistance.
What You Will Be Doing
The Specialists are responsible for the proper maintenance of borrower accounts through the processing and completion of assigned correspondence and applications. The Specialist is also responsible for proper documentation and response in order to ensure the timely and accurate transition of a loan into repayment status, by the use of various internally and externally produced reports.
• Borrower Correspondence Processing - Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks. Complete borrower requests based upon MOHELA established policies and procedures to grant borrowers various requests such as repayment plan changes, deferments and forbearances, specialized military processing as well as Specialty Servicing borrower requests via approved contractual guidelines. Initiate via COMPASS system borrower communications (letter or paperless based upon borrower preference) and complete tasks in appropriate turnaround times per MOHELA guidelines.
• Borrower File Request Processing - A number of borrower processing requests are received via electronic file. Most common are e-signed Income Driven Repayment plan requests and Department of Defense military eligibility tasks. Specialists work tasks in those queues, analyzing borrower eligibility for each program and administering the program on each borrower account deemed eligible.
• Account Adjustments - Based on Authority guidelines and State and Federal Regulations, the specialist should make the necessary adjustments based on the research the specialist conducted. The changes that can be made by the specialist include; OSDEGD, maturity dates on notes, adding forbearances, capping interest, disclosing repayment terms, updating and/or changing repayment plans, NSLDS processing and in limited cases adding In School deferments and ending forbearances and deferments. To forward information to the appropriate department for further adjustments.
• NSLDS Reporting (Direct Lending) - Receive electronic weekly NSLDS feed for loan information including enrollment, repayment status, etc. Work various error reports and data monitoring reports to make sure MOHELA reporting is in sync with NSLDS and DL reporting. Review weekly NSLDS error report and maintain acceptable NSLDS error rates per MOHELA DL contract. Participate in weekly NSLDS calls/meetings respond to internal and external (DL) requests concerning borrower reporting accuracy or required updates.
For Those Assigned To The Credit Team
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower's account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower's account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 6 months of student loan servicing experience. A High School diploma or GED with a preference for one or more years of college coursework.
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
MEDICAL, DENTAL and VISION
MOHELA offers a comprehensive medical plan that includes prescription coverage for employees and their dependents. A health savings account is available for employees to save for the future or to pay current medical expenses. We share the cost of insurance premiums with our employees. Vision coverage is available at no cost and offers free eye exams, and discounts on glasses and contacts. Dental insurance offers preventive care, dental work, and orthodontics (for dependent children) at various coverage percentages. MOHELA offers an incentive for employees who waive MOHELA's medical plan and obtain medical coverage with another group medical plan.
EARNED TIME OFF
And the clock starts now! Time off begins to build when your employment starts. We observe 7 holidays a year: New Year's Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving and Christmas. We also offer 4 Personal Holidays for you to use! You will receive at least 22 days of available time off in Personal Time Off (PTO) and Vacation benefits. The days roll over from year to year, if unused. Family is very important to MOHELA. Birth and adoption time off benefits are also available to employees.
TUITION REIMBURSEMENT
One of MOHELA's core values is education. We support helping our employees and their dependents reach their educational goals. After 3 months of employment, you can qualify for up to $12,000 per calendar year in tuition reimbursement.
401(k) MATCH UP TO 8%
After you complete six months of service, MOHELA will match each dollar you contribute up to the first 8% of your salary. You can contribute up to 50% of your annual salary. It's simple to contribute through payroll deduction.
Must be able to obtain a Federal 5C Security Clearance after hire
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1
Job Type: Full-time
Pay: From $17.50 per hour Show more details...
Wilkes-Barre staff will work remotely.
MOHELA is looking for a passionate and skillful loan processing staff with prior student loan experience who are available to work 9am-6pm Monday through Friday.
MOHELA is looking for a passionate and skillful Student Loan Servicing Specialists for our Credit Team and IDR/Enrollment/NSLDS Team . Starting pay rate is $18.00 hr.
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, and tuition assistance.
What You Will Be Doing
The Specialists are responsible for the proper maintenance of borrower accounts through the processing and completion of assigned correspondence and applications. The Specialist is also responsible for proper documentation and response in order to ensure the timely and accurate transition of a loan into repayment status, by the use of various internally and externally produced reports.
• Borrower Correspondence Processing - Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks. Complete borrower requests based upon MOHELA established policies and procedures to grant borrowers various requests such as repayment plan changes, deferments and forbearances, specialized military processing as well as Specialty Servicing borrower requests via approved contractual guidelines. Initiate via COMPASS system borrower communications (letter or paperless based upon borrower preference) and complete tasks in appropriate turnaround times per MOHELA guidelines.
• Borrower File Request Processing - A number of borrower processing requests are received via electronic file. Most common are e-signed Income Driven Repayment plan requests and Department of Defense military eligibility tasks. Specialists work tasks in those queues, analyzing borrower eligibility for each program and administering the program on each borrower account deemed eligible.
• Account Adjustments - Based on Authority guidelines and State and Federal Regulations, the specialist should make the necessary adjustments based on the research the specialist conducted. The changes that can be made by the specialist include; OSDEGD, maturity dates on notes, adding forbearances, capping interest, disclosing repayment terms, updating and/or changing repayment plans, NSLDS processing and in limited cases adding In School deferments and ending forbearances and deferments. To forward information to the appropriate department for further adjustments.
• NSLDS Reporting (Direct Lending) - Receive electronic weekly NSLDS feed for loan information including enrollment, repayment status, etc. Work various error reports and data monitoring reports to make sure MOHELA reporting is in sync with NSLDS and DL reporting. Review weekly NSLDS error report and maintain acceptable NSLDS error rates per MOHELA DL contract. Participate in weekly NSLDS calls/meetings respond to internal and external (DL) requests concerning borrower reporting accuracy or required updates.
For Those Assigned To The Credit Team
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower's account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower's account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 6 months of student loan servicing experience. A High School diploma or GED with a preference for one or more years of college coursework.
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
MEDICAL, DENTAL and VISION
MOHELA offers a comprehensive medical plan that includes prescription coverage for employees and their dependents. A health savings account is available for employees to save for the future or to pay current medical expenses. We share the cost of insurance premiums with our employees. Vision coverage is available at no cost and offers free eye exams, and discounts on glasses and contacts. Dental insurance offers preventive care, dental work, and orthodontics (for dependent children) at various coverage percentages. MOHELA offers an incentive for employees who waive MOHELA's medical plan and obtain medical coverage with another group medical plan.
EARNED TIME OFF
And the clock starts now! Time off begins to build when your employment starts. We observe 7 holidays a year: New Year's Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving and Christmas. We also offer 4 Personal Holidays for you to use! You will receive at least 22 days of available time off in Personal Time Off (PTO) and Vacation benefits. The days roll over from year to year, if unused. Family is very important to MOHELA. Birth and adoption time off benefits are also available to employees.
TUITION REIMBURSEMENT
One of MOHELA's core values is education. We support helping our employees and their dependents reach their educational goals. After 3 months of employment, you can qualify for up to $12,000 per calendar year in tuition reimbursement.
401(k) MATCH UP TO 8%
After you complete six months of service, MOHELA will match each dollar you contribute up to the first 8% of your salary. You can contribute up to 50% of your annual salary. It's simple to contribute through payroll deduction.
Must be able to obtain a Federal 5C Security Clearance after hire
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1
Job Type: Full-time
Pay: From $17.50 per hour Show more details...
via Monster
schedule_type: Full-time
MOHELA is a nationally-recognized leader in student loan servicing and higher education financing. Established in 1981, our success for more than 40 years is due to the tremendous efforts of our outstanding staff. MOHELA is currently searching for an outstanding individual for a Processing Specialist II in our mailroom
Mohela offers competitive salary and a benefit package that includes paid... personal and vacation time-off, insurances for medical,
MOHELA is a nationally-recognized leader in student loan servicing and higher education financing. Established in 1981, our success for more than 40 years is due to the tremendous efforts of our outstanding staff. MOHELA is currently searching for an outstanding individual for a Processing Specialist II in our mailroom
Mohela offers competitive salary and a benefit package that includes paid... personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, defined benefit pension plan(if residing in MO), and tuition assistance
Hours: Shift: 8am-5pm
Located in Columbia, Missouri, MOHELA offers excellent benefits, including
eneral Statement of Duties:
Classifies, scans, stores, retrieves, QC’s and updates documents. Processes incoming mail and facsimiles, sorts and batches checks and correspondence, and logs correspondence. Responsible for gaining knowledge of organizational and functional responsibilities. Responsible for some repair and maintenance of machines and moving of office supplies. Responsible for gaining a complete knowledge of Postal rates and services. The accuracy of this work affects all departments in the company
Essential Duties and Responsibilities:
Scanning
Sort documents into appropriate order to scan. Utilize scanning machine to scan documents into Stellant, MOHELA’s Imaging System
Utilize software program to identify and correctly name a wide variety of documents. Index batches of documents and ensure digital images are both legible and accurate. Verify and correctly input social security numbers. Process a large volume of documents each day. Ensure documents are scanned and correctly named under the appropriate borrower.
Monitor work flows and have flexibility to change functions i.e., scan, qc or index quickly as necessary
Processing Mail -
Incoming –
Open, sort and separate borrower payments from daily correspondence and distribute all confidential mail to the proper department, which entails a knowledge of the organizational and functional responsibilities of all departments.
Log all certified and registered mail to ensure tracking of a mail piece to its destination within MOHELA.
Responsible for learning, properly operating and maintaining the Ultra machine to open large volumes of mail.
Outgoing -
Responsible for gaining knowledge of Postal rates and services and utilizing the mail machine to apply the proper postage for the letter or parcel. Efficiently and accurately utilize the mailing equipment to process outgoing mail in a timely manner and at the least possible cost.
Prepare all overnight packages via the internet and overseas mail for pickup. Ensure all overseas mail has the proper amount of postage.
Update daily logs per procedures, recording volume of mail processed.
Returned Mail
“With” and “Without” Forwarding Address - Process pieces using RAM macro as outlined in established procedures in a timely manner.
Skiptracing mail – order letters after address has been updated in the system. Match new letter with returned correspondence and resend.
Correspondence Processing – Review incoming correspondence/forms (mail and facsimile) and determine the action required and its priority. Sort, date, and batch correspondence and update the appropriate MOHELA servicing system(s), following established procedures. Thorough understanding of demographic modules within each servicing system and thorough knowledge of all forms coming into the agency and what they are.
Print Operator Back-up – Operate the printers as back-up to the Print Processing Clerk, as directed by the Manager or Coordinator.
Inserter Operation Back-up – Operate the Inserter as back-up to the System Specialist, as directed by the Manager or Coordinator
Support service – Moving supplies, boxes, furniture, etc. as needed and supporting departments with miscellaneous requests. Follow established departmental schedule and deliver forms, paper, and miscellaneous supplies.
What Experience You Will Bring:
• High school diploma or general education degree (GED) required. 12 months of mail room experience required.
• Must be available to work overtime, as it becomes necessary.
• Ability to perform basic maintenance of office equipment.
• Grasp and retain operating procedures for specialized office equipment.
• Ability to assemble or move various office furniture and lift light to medium weight objects. Detail oriented team player and problem solver able to work closely with others.
• Capacity to work with repetitive tasks, but also be adaptable to changing tasks and always maintain confidentiality.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call 636.733.3700 x3571, TDD 7-1-1
About the Company:
Missouri Higher Education Loan Authority Show more details...
Mohela offers competitive salary and a benefit package that includes paid... personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, defined benefit pension plan(if residing in MO), and tuition assistance
Hours: Shift: 8am-5pm
Located in Columbia, Missouri, MOHELA offers excellent benefits, including
eneral Statement of Duties:
Classifies, scans, stores, retrieves, QC’s and updates documents. Processes incoming mail and facsimiles, sorts and batches checks and correspondence, and logs correspondence. Responsible for gaining knowledge of organizational and functional responsibilities. Responsible for some repair and maintenance of machines and moving of office supplies. Responsible for gaining a complete knowledge of Postal rates and services. The accuracy of this work affects all departments in the company
Essential Duties and Responsibilities:
Scanning
Sort documents into appropriate order to scan. Utilize scanning machine to scan documents into Stellant, MOHELA’s Imaging System
Utilize software program to identify and correctly name a wide variety of documents. Index batches of documents and ensure digital images are both legible and accurate. Verify and correctly input social security numbers. Process a large volume of documents each day. Ensure documents are scanned and correctly named under the appropriate borrower.
Monitor work flows and have flexibility to change functions i.e., scan, qc or index quickly as necessary
Processing Mail -
Incoming –
Open, sort and separate borrower payments from daily correspondence and distribute all confidential mail to the proper department, which entails a knowledge of the organizational and functional responsibilities of all departments.
Log all certified and registered mail to ensure tracking of a mail piece to its destination within MOHELA.
Responsible for learning, properly operating and maintaining the Ultra machine to open large volumes of mail.
Outgoing -
Responsible for gaining knowledge of Postal rates and services and utilizing the mail machine to apply the proper postage for the letter or parcel. Efficiently and accurately utilize the mailing equipment to process outgoing mail in a timely manner and at the least possible cost.
Prepare all overnight packages via the internet and overseas mail for pickup. Ensure all overseas mail has the proper amount of postage.
Update daily logs per procedures, recording volume of mail processed.
Returned Mail
“With” and “Without” Forwarding Address - Process pieces using RAM macro as outlined in established procedures in a timely manner.
Skiptracing mail – order letters after address has been updated in the system. Match new letter with returned correspondence and resend.
Correspondence Processing – Review incoming correspondence/forms (mail and facsimile) and determine the action required and its priority. Sort, date, and batch correspondence and update the appropriate MOHELA servicing system(s), following established procedures. Thorough understanding of demographic modules within each servicing system and thorough knowledge of all forms coming into the agency and what they are.
Print Operator Back-up – Operate the printers as back-up to the Print Processing Clerk, as directed by the Manager or Coordinator.
Inserter Operation Back-up – Operate the Inserter as back-up to the System Specialist, as directed by the Manager or Coordinator
Support service – Moving supplies, boxes, furniture, etc. as needed and supporting departments with miscellaneous requests. Follow established departmental schedule and deliver forms, paper, and miscellaneous supplies.
What Experience You Will Bring:
• High school diploma or general education degree (GED) required. 12 months of mail room experience required.
• Must be available to work overtime, as it becomes necessary.
• Ability to perform basic maintenance of office equipment.
• Grasp and retain operating procedures for specialized office equipment.
• Ability to assemble or move various office furniture and lift light to medium weight objects. Detail oriented team player and problem solver able to work closely with others.
• Capacity to work with repetitive tasks, but also be adaptable to changing tasks and always maintain confidentiality.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call 636.733.3700 x3571, TDD 7-1-1
About the Company:
Missouri Higher Education Loan Authority Show more details...
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