Home 
How Blumble Works 
Search Algorithm 
Your Privacy 
About 
Facebook
Twitter
Blog
Most recent job postings at mohela
via Salary.com
schedule_type: Full-time
MOHELA is a not-for-profit student loan servicer with about 1.8 million borrowers, $38 billion worth loans in combined portfolios owned by federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 340 employees and we are conveniently headquartered in Chesterfield valley, with an operation center in Columbia... Missouri, and an office in Washington, DC . We have been actively
MOHELA is a not-for-profit student loan servicer with about 1.8 million borrowers, $38 billion worth loans in combined portfolios owned by federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 340 employees and we are conveniently headquartered in Chesterfield valley, with an operation center in Columbia... Missouri, and an office in Washington, DC . We have been actively providing financial support and other support to Missouri's higher education programs for more than 40 years.
MOHELA is looking for a passionate and skillful Loan Servicing Specialists for our Credit Team and IDR/Enrollment/NSLDS Team . Starting pay rate is $17.50/hr.
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, defined benefit pension plan, and tuition assistance.
What You Will Be Doing:
The Specialists are responsible for the proper maintenance of borrower accounts through the processing and completion of assigned correspondence and applications. The Specialist is also responsible for proper documentation and response in order to ensure the timely and accurate transition of a loan into repayment status, by the use of various internally and externally produced reports.
• Borrower Correspondence Processing - Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks. Complete borrower requests based upon MOHELA established policies and procedures to grant borrowers various requests such as repayment plan changes, deferments and forbearances, specialized military processing as well as Specialty Servicing borrower requests via approved contractual guidelines. Initiate via COMPASS system borrower communications (letter or paperless based upon borrower preference) and complete tasks in appropriate turnaround times per MOHELA guidelines.
• Borrower File Request Processing – A number of borrower processing requests are received via electronic file. Most common are e-signed Income Driven Repayment plan requests and Department of Defense military eligibility tasks. Specialists work tasks in those queues, analyzing borrower eligibility for each program and administering the program on each borrower account deemed eligible.
• Account Adjustments - Based on Authority guidelines and State and Federal Regulations, the specialist should make the necessary adjustments based on the research the specialist conducted. The changes that can be made by the specialist include; OSD\EGD, maturity dates on notes, adding forbearances, capping interest, disclosing repayment terms, updating and/or changing repayment plans, NSLDS processing and in limited cases adding In School deferments and ending forbearances and deferments. To forward information to the appropriate department for further adjustments.
• NSLDS Reporting (Direct Lending) - Receive electronic weekly NSLDS feed for loan information including enrollment, repayment status, etc. Work various error reports and data monitoring reports to make sure MOHELA reporting is in sync with NSLDS and DL reporting. Review weekly NSLDS error report and maintain acceptable NSLDS error rates per MOHELA DL contract. Participate in weekly NSLDS calls/meetings respond to internal and external (DL) requests concerning borrower reporting accuracy or required updates.
For those assigned to the Credit Team:
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower’s account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower’s account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 12 months of student loan, banking, or loan servicing experience High School diploma or GED with a preference for one or more years of college coursework
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
MEDICAL, DENTAL and VISION
MOHELA offers a comprehensive medical plan that includes prescription coverage for employees and their dependents. A health savings account is available for employees to save for the future or to pay current medical expenses. We share the cost of insurance premiums with our employees. Vision coverage is available at no cost and offers free eye exams, and discounts on glasses and contacts. Dental insurance offers preventive care, dental work, and orthodontics (for dependent children) at various coverage percentages. MOHELA offers an incentive for employees who waive MOHELA’s medical plan and obtain medical coverage with another group medical plan.
EARNED TIME OFF
And the clock starts now! Time off begins to build when your employment starts. We observe 6 holidays a year: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas. We also offer 4 Personal Holidays for you to use! You will receive at least 22 days of available time off in Personal Time Off (PTO) and Vacation benefits. The days roll over from year to year, if unused. Family is very important to MOHELA. Birth and adoption time off benefits are also available to employees.
TUITION REIMBURSEMENT
One of MOHELA’s core values is education. We support helping our employees and their dependents reach their educational goals. After 3 months of employment, you can qualify for up to $12,000 per calendar year in tuition reimbursement.
401(k) MATCH UP TO 8%
After you complete six months of service, MOHELA will match each dollar you contribute up to the first 8% of your salary. You can contribute up to 50% of your annual salary. It’s simple to contribute through payroll deduction. This benefit is in addition to the Pension Plan!
Must be able to obtain a Federal 5C Security Clearance after hire
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
MOHELA is looking for a passionate and skillful Loan Servicing Specialists for our Credit Team and IDR/Enrollment/NSLDS Team . Starting pay rate is $17.50/hr.
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, defined benefit pension plan, and tuition assistance.
What You Will Be Doing:
The Specialists are responsible for the proper maintenance of borrower accounts through the processing and completion of assigned correspondence and applications. The Specialist is also responsible for proper documentation and response in order to ensure the timely and accurate transition of a loan into repayment status, by the use of various internally and externally produced reports.
• Borrower Correspondence Processing - Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks. Complete borrower requests based upon MOHELA established policies and procedures to grant borrowers various requests such as repayment plan changes, deferments and forbearances, specialized military processing as well as Specialty Servicing borrower requests via approved contractual guidelines. Initiate via COMPASS system borrower communications (letter or paperless based upon borrower preference) and complete tasks in appropriate turnaround times per MOHELA guidelines.
• Borrower File Request Processing – A number of borrower processing requests are received via electronic file. Most common are e-signed Income Driven Repayment plan requests and Department of Defense military eligibility tasks. Specialists work tasks in those queues, analyzing borrower eligibility for each program and administering the program on each borrower account deemed eligible.
• Account Adjustments - Based on Authority guidelines and State and Federal Regulations, the specialist should make the necessary adjustments based on the research the specialist conducted. The changes that can be made by the specialist include; OSD\EGD, maturity dates on notes, adding forbearances, capping interest, disclosing repayment terms, updating and/or changing repayment plans, NSLDS processing and in limited cases adding In School deferments and ending forbearances and deferments. To forward information to the appropriate department for further adjustments.
• NSLDS Reporting (Direct Lending) - Receive electronic weekly NSLDS feed for loan information including enrollment, repayment status, etc. Work various error reports and data monitoring reports to make sure MOHELA reporting is in sync with NSLDS and DL reporting. Review weekly NSLDS error report and maintain acceptable NSLDS error rates per MOHELA DL contract. Participate in weekly NSLDS calls/meetings respond to internal and external (DL) requests concerning borrower reporting accuracy or required updates.
For those assigned to the Credit Team:
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower’s account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower’s account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 12 months of student loan, banking, or loan servicing experience High School diploma or GED with a preference for one or more years of college coursework
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
MEDICAL, DENTAL and VISION
MOHELA offers a comprehensive medical plan that includes prescription coverage for employees and their dependents. A health savings account is available for employees to save for the future or to pay current medical expenses. We share the cost of insurance premiums with our employees. Vision coverage is available at no cost and offers free eye exams, and discounts on glasses and contacts. Dental insurance offers preventive care, dental work, and orthodontics (for dependent children) at various coverage percentages. MOHELA offers an incentive for employees who waive MOHELA’s medical plan and obtain medical coverage with another group medical plan.
EARNED TIME OFF
And the clock starts now! Time off begins to build when your employment starts. We observe 6 holidays a year: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas. We also offer 4 Personal Holidays for you to use! You will receive at least 22 days of available time off in Personal Time Off (PTO) and Vacation benefits. The days roll over from year to year, if unused. Family is very important to MOHELA. Birth and adoption time off benefits are also available to employees.
TUITION REIMBURSEMENT
One of MOHELA’s core values is education. We support helping our employees and their dependents reach their educational goals. After 3 months of employment, you can qualify for up to $12,000 per calendar year in tuition reimbursement.
401(k) MATCH UP TO 8%
After you complete six months of service, MOHELA will match each dollar you contribute up to the first 8% of your salary. You can contribute up to 50% of your annual salary. It’s simple to contribute through payroll deduction. This benefit is in addition to the Pension Plan!
Must be able to obtain a Federal 5C Security Clearance after hire
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
via WJHL Jobs
posted_at: 2 days agoschedule_type: Full-time
MOHELA is a not-for-profit student loan servicer with $147.2 billion worth of loans in combined portfolios owned by federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 950 employees and we are conveniently headquartered in St. Louis, Missouri, with an operation center in Columbia, Missouri, and an office in... Washington, DC . We have been actively providing financial
MOHELA is a not-for-profit student loan servicer with $147.2 billion worth of loans in combined portfolios owned by federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 950 employees and we are conveniently headquartered in St. Louis, Missouri, with an operation center in Columbia, Missouri, and an office in... Washington, DC . We have been actively providing financial support and other support to Missouri's higher education programs in the past more than 40 years.
Wilkes-Barre staff will work remotely.
MOHELA is looking for a passionate and skillful loan processing staff with prior student loan experience who are available to work 9am-6pm Monday through Friday.
MOHELA is looking for a passionate and skillful Student Loan Servicing Specialists for our Credit Team and IDR/Enrollment/NSLDS Team . Starting pay rate is $18.00 hr.
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, and tuition assistance.
What You Will Be Doing
The Specialists are responsible for the proper maintenance of borrower accounts through the processing and completion of assigned correspondence and applications. The Specialist is also responsible for proper documentation and response in order to ensure the timely and accurate transition of a loan into repayment status, by the use of various internally and externally produced reports.
• Borrower Correspondence Processing - Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks. Complete borrower requests based upon MOHELA established policies and procedures to grant borrowers various requests such as repayment plan changes, deferments and forbearances, specialized military processing as well as Specialty Servicing borrower requests via approved contractual guidelines. Initiate via COMPASS system borrower communications (letter or paperless based upon borrower preference) and complete tasks in appropriate turnaround times per MOHELA guidelines.
• Borrower File Request Processing - A number of borrower processing requests are received via electronic file. Most common are e-signed Income Driven Repayment plan requests and Department of Defense military eligibility tasks. Specialists work tasks in those queues, analyzing borrower eligibility for each program and administering the program on each borrower account deemed eligible.
• Account Adjustments - Based on Authority guidelines and State and Federal Regulations, the specialist should make the necessary adjustments based on the research the specialist conducted. The changes that can be made by the specialist include; OSDEGD, maturity dates on notes, adding forbearances, capping interest, disclosing repayment terms, updating and/or changing repayment plans, NSLDS processing and in limited cases adding In School deferments and ending forbearances and deferments. To forward information to the appropriate department for further adjustments.
• NSLDS Reporting (Direct Lending) - Receive electronic weekly NSLDS feed for loan information including enrollment, repayment status, etc. Work various error reports and data monitoring reports to make sure MOHELA reporting is in sync with NSLDS and DL reporting. Review weekly NSLDS error report and maintain acceptable NSLDS error rates per MOHELA DL contract. Participate in weekly NSLDS calls/meetings respond to internal and external (DL) requests concerning borrower reporting accuracy or required updates.
For Those Assigned To The Credit Team
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower's account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower's account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 6 months of student loan servicing experience. A High School diploma or GED with a preference for one or more years of college coursework.
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
MEDICAL, DENTAL and VISION
MOHELA offers a comprehensive medical plan that includes prescription coverage for employees and their dependents. A health savings account is available for employees to save for the future or to pay current medical expenses. We share the cost of insurance premiums with our employees. Vision coverage is available at no cost and offers free eye exams, and discounts on glasses and contacts. Dental insurance offers preventive care, dental work, and orthodontics (for dependent children) at various coverage percentages. MOHELA offers an incentive for employees who waive MOHELA's medical plan and obtain medical coverage with another group medical plan.
EARNED TIME OFF
And the clock starts now! Time off begins to build when your employment starts. We observe 7 holidays a year: New Year's Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving and Christmas. We also offer 4 Personal Holidays for you to use! You will receive at least 22 days of available time off in Personal Time Off (PTO) and Vacation benefits. The days roll over from year to year, if unused. Family is very important to MOHELA. Birth and adoption time off benefits are also available to employees.
TUITION REIMBURSEMENT
One of MOHELA's core values is education. We support helping our employees and their dependents reach their educational goals. After 3 months of employment, you can qualify for up to $12,000 per calendar year in tuition reimbursement.
401(k) MATCH UP TO 8%
After you complete six months of service, MOHELA will match each dollar you contribute up to the first 8% of your salary. You can contribute up to 50% of your annual salary. It's simple to contribute through payroll deduction.
Must be able to obtain a Federal 5C Security Clearance after hire
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1
Job Type: Full-time
Pay: From $17.50 per hour Show more details...
Wilkes-Barre staff will work remotely.
MOHELA is looking for a passionate and skillful loan processing staff with prior student loan experience who are available to work 9am-6pm Monday through Friday.
MOHELA is looking for a passionate and skillful Student Loan Servicing Specialists for our Credit Team and IDR/Enrollment/NSLDS Team . Starting pay rate is $18.00 hr.
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, and tuition assistance.
What You Will Be Doing
The Specialists are responsible for the proper maintenance of borrower accounts through the processing and completion of assigned correspondence and applications. The Specialist is also responsible for proper documentation and response in order to ensure the timely and accurate transition of a loan into repayment status, by the use of various internally and externally produced reports.
• Borrower Correspondence Processing - Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks. Complete borrower requests based upon MOHELA established policies and procedures to grant borrowers various requests such as repayment plan changes, deferments and forbearances, specialized military processing as well as Specialty Servicing borrower requests via approved contractual guidelines. Initiate via COMPASS system borrower communications (letter or paperless based upon borrower preference) and complete tasks in appropriate turnaround times per MOHELA guidelines.
• Borrower File Request Processing - A number of borrower processing requests are received via electronic file. Most common are e-signed Income Driven Repayment plan requests and Department of Defense military eligibility tasks. Specialists work tasks in those queues, analyzing borrower eligibility for each program and administering the program on each borrower account deemed eligible.
• Account Adjustments - Based on Authority guidelines and State and Federal Regulations, the specialist should make the necessary adjustments based on the research the specialist conducted. The changes that can be made by the specialist include; OSDEGD, maturity dates on notes, adding forbearances, capping interest, disclosing repayment terms, updating and/or changing repayment plans, NSLDS processing and in limited cases adding In School deferments and ending forbearances and deferments. To forward information to the appropriate department for further adjustments.
• NSLDS Reporting (Direct Lending) - Receive electronic weekly NSLDS feed for loan information including enrollment, repayment status, etc. Work various error reports and data monitoring reports to make sure MOHELA reporting is in sync with NSLDS and DL reporting. Review weekly NSLDS error report and maintain acceptable NSLDS error rates per MOHELA DL contract. Participate in weekly NSLDS calls/meetings respond to internal and external (DL) requests concerning borrower reporting accuracy or required updates.
For Those Assigned To The Credit Team
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower's account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower's account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 6 months of student loan servicing experience. A High School diploma or GED with a preference for one or more years of college coursework.
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
MEDICAL, DENTAL and VISION
MOHELA offers a comprehensive medical plan that includes prescription coverage for employees and their dependents. A health savings account is available for employees to save for the future or to pay current medical expenses. We share the cost of insurance premiums with our employees. Vision coverage is available at no cost and offers free eye exams, and discounts on glasses and contacts. Dental insurance offers preventive care, dental work, and orthodontics (for dependent children) at various coverage percentages. MOHELA offers an incentive for employees who waive MOHELA's medical plan and obtain medical coverage with another group medical plan.
EARNED TIME OFF
And the clock starts now! Time off begins to build when your employment starts. We observe 7 holidays a year: New Year's Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving and Christmas. We also offer 4 Personal Holidays for you to use! You will receive at least 22 days of available time off in Personal Time Off (PTO) and Vacation benefits. The days roll over from year to year, if unused. Family is very important to MOHELA. Birth and adoption time off benefits are also available to employees.
TUITION REIMBURSEMENT
One of MOHELA's core values is education. We support helping our employees and their dependents reach their educational goals. After 3 months of employment, you can qualify for up to $12,000 per calendar year in tuition reimbursement.
401(k) MATCH UP TO 8%
After you complete six months of service, MOHELA will match each dollar you contribute up to the first 8% of your salary. You can contribute up to 50% of your annual salary. It's simple to contribute through payroll deduction.
Must be able to obtain a Federal 5C Security Clearance after hire
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1
Job Type: Full-time
Pay: From $17.50 per hour Show more details...
via Monster
schedule_type: Full-time
MOHELA is a nationally-recognized leader in student loan servicing and higher education financing. Established in 1981, our success for more than 40 years is due to the tremendous efforts of our outstanding staff. MOHELA is currently searching for an outstanding individual for a Processing Specialist II in our mailroom
Mohela offers competitive salary and a benefit package that includes paid... personal and vacation time-off, insurances for medical,
MOHELA is a nationally-recognized leader in student loan servicing and higher education financing. Established in 1981, our success for more than 40 years is due to the tremendous efforts of our outstanding staff. MOHELA is currently searching for an outstanding individual for a Processing Specialist II in our mailroom
Mohela offers competitive salary and a benefit package that includes paid... personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, defined benefit pension plan(if residing in MO), and tuition assistance
Hours: Shift: 8am-5pm
Located in Columbia, Missouri, MOHELA offers excellent benefits, including
eneral Statement of Duties:
Classifies, scans, stores, retrieves, QC’s and updates documents. Processes incoming mail and facsimiles, sorts and batches checks and correspondence, and logs correspondence. Responsible for gaining knowledge of organizational and functional responsibilities. Responsible for some repair and maintenance of machines and moving of office supplies. Responsible for gaining a complete knowledge of Postal rates and services. The accuracy of this work affects all departments in the company
Essential Duties and Responsibilities:
Scanning
Sort documents into appropriate order to scan. Utilize scanning machine to scan documents into Stellant, MOHELA’s Imaging System
Utilize software program to identify and correctly name a wide variety of documents. Index batches of documents and ensure digital images are both legible and accurate. Verify and correctly input social security numbers. Process a large volume of documents each day. Ensure documents are scanned and correctly named under the appropriate borrower.
Monitor work flows and have flexibility to change functions i.e., scan, qc or index quickly as necessary
Processing Mail -
Incoming –
Open, sort and separate borrower payments from daily correspondence and distribute all confidential mail to the proper department, which entails a knowledge of the organizational and functional responsibilities of all departments.
Log all certified and registered mail to ensure tracking of a mail piece to its destination within MOHELA.
Responsible for learning, properly operating and maintaining the Ultra machine to open large volumes of mail.
Outgoing -
Responsible for gaining knowledge of Postal rates and services and utilizing the mail machine to apply the proper postage for the letter or parcel. Efficiently and accurately utilize the mailing equipment to process outgoing mail in a timely manner and at the least possible cost.
Prepare all overnight packages via the internet and overseas mail for pickup. Ensure all overseas mail has the proper amount of postage.
Update daily logs per procedures, recording volume of mail processed.
Returned Mail
“With” and “Without” Forwarding Address - Process pieces using RAM macro as outlined in established procedures in a timely manner.
Skiptracing mail – order letters after address has been updated in the system. Match new letter with returned correspondence and resend.
Correspondence Processing – Review incoming correspondence/forms (mail and facsimile) and determine the action required and its priority. Sort, date, and batch correspondence and update the appropriate MOHELA servicing system(s), following established procedures. Thorough understanding of demographic modules within each servicing system and thorough knowledge of all forms coming into the agency and what they are.
Print Operator Back-up – Operate the printers as back-up to the Print Processing Clerk, as directed by the Manager or Coordinator.
Inserter Operation Back-up – Operate the Inserter as back-up to the System Specialist, as directed by the Manager or Coordinator
Support service – Moving supplies, boxes, furniture, etc. as needed and supporting departments with miscellaneous requests. Follow established departmental schedule and deliver forms, paper, and miscellaneous supplies.
What Experience You Will Bring:
• High school diploma or general education degree (GED) required. 12 months of mail room experience required.
• Must be available to work overtime, as it becomes necessary.
• Ability to perform basic maintenance of office equipment.
• Grasp and retain operating procedures for specialized office equipment.
• Ability to assemble or move various office furniture and lift light to medium weight objects. Detail oriented team player and problem solver able to work closely with others.
• Capacity to work with repetitive tasks, but also be adaptable to changing tasks and always maintain confidentiality.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call 636.733.3700 x3571, TDD 7-1-1
About the Company:
Missouri Higher Education Loan Authority Show more details...
Mohela offers competitive salary and a benefit package that includes paid... personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, defined benefit pension plan(if residing in MO), and tuition assistance
Hours: Shift: 8am-5pm
Located in Columbia, Missouri, MOHELA offers excellent benefits, including
eneral Statement of Duties:
Classifies, scans, stores, retrieves, QC’s and updates documents. Processes incoming mail and facsimiles, sorts and batches checks and correspondence, and logs correspondence. Responsible for gaining knowledge of organizational and functional responsibilities. Responsible for some repair and maintenance of machines and moving of office supplies. Responsible for gaining a complete knowledge of Postal rates and services. The accuracy of this work affects all departments in the company
Essential Duties and Responsibilities:
Scanning
Sort documents into appropriate order to scan. Utilize scanning machine to scan documents into Stellant, MOHELA’s Imaging System
Utilize software program to identify and correctly name a wide variety of documents. Index batches of documents and ensure digital images are both legible and accurate. Verify and correctly input social security numbers. Process a large volume of documents each day. Ensure documents are scanned and correctly named under the appropriate borrower.
Monitor work flows and have flexibility to change functions i.e., scan, qc or index quickly as necessary
Processing Mail -
Incoming –
Open, sort and separate borrower payments from daily correspondence and distribute all confidential mail to the proper department, which entails a knowledge of the organizational and functional responsibilities of all departments.
Log all certified and registered mail to ensure tracking of a mail piece to its destination within MOHELA.
Responsible for learning, properly operating and maintaining the Ultra machine to open large volumes of mail.
Outgoing -
Responsible for gaining knowledge of Postal rates and services and utilizing the mail machine to apply the proper postage for the letter or parcel. Efficiently and accurately utilize the mailing equipment to process outgoing mail in a timely manner and at the least possible cost.
Prepare all overnight packages via the internet and overseas mail for pickup. Ensure all overseas mail has the proper amount of postage.
Update daily logs per procedures, recording volume of mail processed.
Returned Mail
“With” and “Without” Forwarding Address - Process pieces using RAM macro as outlined in established procedures in a timely manner.
Skiptracing mail – order letters after address has been updated in the system. Match new letter with returned correspondence and resend.
Correspondence Processing – Review incoming correspondence/forms (mail and facsimile) and determine the action required and its priority. Sort, date, and batch correspondence and update the appropriate MOHELA servicing system(s), following established procedures. Thorough understanding of demographic modules within each servicing system and thorough knowledge of all forms coming into the agency and what they are.
Print Operator Back-up – Operate the printers as back-up to the Print Processing Clerk, as directed by the Manager or Coordinator.
Inserter Operation Back-up – Operate the Inserter as back-up to the System Specialist, as directed by the Manager or Coordinator
Support service – Moving supplies, boxes, furniture, etc. as needed and supporting departments with miscellaneous requests. Follow established departmental schedule and deliver forms, paper, and miscellaneous supplies.
What Experience You Will Bring:
• High school diploma or general education degree (GED) required. 12 months of mail room experience required.
• Must be available to work overtime, as it becomes necessary.
• Ability to perform basic maintenance of office equipment.
• Grasp and retain operating procedures for specialized office equipment.
• Ability to assemble or move various office furniture and lift light to medium weight objects. Detail oriented team player and problem solver able to work closely with others.
• Capacity to work with repetitive tasks, but also be adaptable to changing tasks and always maintain confidentiality.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call 636.733.3700 x3571, TDD 7-1-1
About the Company:
Missouri Higher Education Loan Authority Show more details...
via Salary.com
schedule_type: Full-time
MOHELA is a nationally-recognized leader in student loan servicing and higher education financing. Established in 1981, our success for more than 40 years is due to the tremendous efforts of our outstanding staff. MOHELA is currently searching for an outstanding individual for a Processing Specialist II in our mailroom
Mohela offers competitive salary and a benefit package that includes paid... personal and vacation time-off, insurances for medical,
MOHELA is a nationally-recognized leader in student loan servicing and higher education financing. Established in 1981, our success for more than 40 years is due to the tremendous efforts of our outstanding staff. MOHELA is currently searching for an outstanding individual for a Processing Specialist II in our mailroom
Mohela offers competitive salary and a benefit package that includes paid... personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, defined benefit pension plan(if residing in MO), and tuition assistance
Hours: Shift: 8am-5pm
Located in Columbia, Missouri, MOHELA offers excellent benefits, including
eneral Statement of Duties:
Classifies, scans, stores, retrieves, QC’s and updates documents. Processes incoming mail and facsimiles, sorts and batches checks and correspondence, and logs correspondence. Responsible for gaining knowledge of organizational and functional responsibilities. Responsible for some repair and maintenance of machines and moving of office supplies. Responsible for gaining a complete knowledge of Postal rates and services. The accuracy of this work affects all departments in the company
Essential Duties and Responsibilities:
Scanning
Sort documents into appropriate order to scan. Utilize scanning machine to scan documents into Stellant, MOHELA’s Imaging System
Utilize software program to identify and correctly name a wide variety of documents. Index batches of documents and ensure digital images are both legible and accurate. Verify and correctly input social security numbers. Process a large volume of documents each day. Ensure documents are scanned and correctly named under the appropriate borrower.
Monitor work flows and have flexibility to change functions i.e., scan, qc or index quickly as necessary
Processing Mail -
Incoming –
Open, sort and separate borrower payments from daily correspondence and distribute all confidential mail to the proper department, which entails a knowledge of the organizational and functional responsibilities of all departments.
Log all certified and registered mail to ensure tracking of a mail piece to its destination within MOHELA.
Responsible for learning, properly operating and maintaining the Ultra machine to open large volumes of mail.
Outgoing -
Responsible for gaining knowledge of Postal rates and services and utilizing the mail machine to apply the proper postage for the letter or parcel. Efficiently and accurately utilize the mailing equipment to process outgoing mail in a timely manner and at the least possible cost.
Prepare all overnight packages via the internet and overseas mail for pickup. Ensure all overseas mail has the proper amount of postage.
Update daily logs per procedures, recording volume of mail processed.
Returned Mail
“With” and “Without” Forwarding Address - Process pieces using RAM macro as outlined in established procedures in a timely manner.
Skiptracing mail – order letters after address has been updated in the system. Match new letter with returned correspondence and resend.
Correspondence Processing – Review incoming correspondence/forms (mail and facsimile) and determine the action required and its priority. Sort, date, and batch correspondence and update the appropriate MOHELA servicing system(s), following established procedures. Thorough understanding of demographic modules within each servicing system and thorough knowledge of all forms coming into the agency and what they are.
Print Operator Back-up – Operate the printers as back-up to the Print Processing Clerk, as directed by the Manager or Coordinator.
Inserter Operation Back-up – Operate the Inserter as back-up to the System Specialist, as directed by the Manager or Coordinator
Support service – Moving supplies, boxes, furniture, etc. as needed and supporting departments with miscellaneous requests. Follow established departmental schedule and deliver forms, paper, and miscellaneous supplies.
What Experience You Will Bring:
• High school diploma or general education degree (GED) required. 12 months of mail room experience required.
• Must be available to work overtime, as it becomes necessary.
• Ability to perform basic maintenance of office equipment.
• Grasp and retain operating procedures for specialized office equipment.
• Ability to assemble or move various office furniture and lift light to medium weight objects. Detail oriented team player and problem solver able to work closely with others.
• Capacity to work with repetitive tasks, but also be adaptable to changing tasks and always maintain confidentiality.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
Mohela offers competitive salary and a benefit package that includes paid... personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, defined benefit pension plan(if residing in MO), and tuition assistance
Hours: Shift: 8am-5pm
Located in Columbia, Missouri, MOHELA offers excellent benefits, including
eneral Statement of Duties:
Classifies, scans, stores, retrieves, QC’s and updates documents. Processes incoming mail and facsimiles, sorts and batches checks and correspondence, and logs correspondence. Responsible for gaining knowledge of organizational and functional responsibilities. Responsible for some repair and maintenance of machines and moving of office supplies. Responsible for gaining a complete knowledge of Postal rates and services. The accuracy of this work affects all departments in the company
Essential Duties and Responsibilities:
Scanning
Sort documents into appropriate order to scan. Utilize scanning machine to scan documents into Stellant, MOHELA’s Imaging System
Utilize software program to identify and correctly name a wide variety of documents. Index batches of documents and ensure digital images are both legible and accurate. Verify and correctly input social security numbers. Process a large volume of documents each day. Ensure documents are scanned and correctly named under the appropriate borrower.
Monitor work flows and have flexibility to change functions i.e., scan, qc or index quickly as necessary
Processing Mail -
Incoming –
Open, sort and separate borrower payments from daily correspondence and distribute all confidential mail to the proper department, which entails a knowledge of the organizational and functional responsibilities of all departments.
Log all certified and registered mail to ensure tracking of a mail piece to its destination within MOHELA.
Responsible for learning, properly operating and maintaining the Ultra machine to open large volumes of mail.
Outgoing -
Responsible for gaining knowledge of Postal rates and services and utilizing the mail machine to apply the proper postage for the letter or parcel. Efficiently and accurately utilize the mailing equipment to process outgoing mail in a timely manner and at the least possible cost.
Prepare all overnight packages via the internet and overseas mail for pickup. Ensure all overseas mail has the proper amount of postage.
Update daily logs per procedures, recording volume of mail processed.
Returned Mail
“With” and “Without” Forwarding Address - Process pieces using RAM macro as outlined in established procedures in a timely manner.
Skiptracing mail – order letters after address has been updated in the system. Match new letter with returned correspondence and resend.
Correspondence Processing – Review incoming correspondence/forms (mail and facsimile) and determine the action required and its priority. Sort, date, and batch correspondence and update the appropriate MOHELA servicing system(s), following established procedures. Thorough understanding of demographic modules within each servicing system and thorough knowledge of all forms coming into the agency and what they are.
Print Operator Back-up – Operate the printers as back-up to the Print Processing Clerk, as directed by the Manager or Coordinator.
Inserter Operation Back-up – Operate the Inserter as back-up to the System Specialist, as directed by the Manager or Coordinator
Support service – Moving supplies, boxes, furniture, etc. as needed and supporting departments with miscellaneous requests. Follow established departmental schedule and deliver forms, paper, and miscellaneous supplies.
What Experience You Will Bring:
• High school diploma or general education degree (GED) required. 12 months of mail room experience required.
• Must be available to work overtime, as it becomes necessary.
• Ability to perform basic maintenance of office equipment.
• Grasp and retain operating procedures for specialized office equipment.
• Ability to assemble or move various office furniture and lift light to medium weight objects. Detail oriented team player and problem solver able to work closely with others.
• Capacity to work with repetitive tasks, but also be adaptable to changing tasks and always maintain confidentiality.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
via WJHL Jobs
posted_at: 2 days agoschedule_type: Full-time
Higher Education Loan Authority of the State of Missouri ( MOHELA ) is a nationally-recognized leader in student loan servicing and higher education financing. Established in 1981, our success for more than 40 years is due to the tremendous efforts of our outstanding staff.
MOHELA is looking for a passionate and skillful Loan Servicing Specialists for our Credit Team...
MOHELA offers competitive salary and a benefit package that includes paid personal
Higher Education Loan Authority of the State of Missouri ( MOHELA ) is a nationally-recognized leader in student loan servicing and higher education financing. Established in 1981, our success for more than 40 years is due to the tremendous efforts of our outstanding staff.
MOHELA is looking for a passionate and skillful Loan Servicing Specialists for our Credit Team...
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, and tuition assistance.
Scheduled work hours would begin at 9am-6pm Monday through Friday. Once training concludes, there would be the option to work 8am-5pm.
What You Will Be Doing -
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower's account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower's account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 12 months of student loan, banking, or loan servicing experience High School diploma or GED with a preference for one or more years of college coursework
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
MOHELA is looking for a passionate and skillful Loan Servicing Specialists for our Credit Team...
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, and tuition assistance.
Scheduled work hours would begin at 9am-6pm Monday through Friday. Once training concludes, there would be the option to work 8am-5pm.
What You Will Be Doing -
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower's account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower's account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 12 months of student loan, banking, or loan servicing experience High School diploma or GED with a preference for one or more years of college coursework
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
via LinkedIn
posted_at: 20 days agoschedule_type: Full-time
Higher Education Loan Authority of the State of Missouri (“MOHELA”) is a nationally-recognized leader in student loan servicing and higher education financing. Established in 1981, our success for more than 40 years is due to the tremendous efforts of our outstanding staff.
MOHELA is looking for a passionate and skillful Loan Servicing Specialists for our Credit Team...
MOHELA offers competitive salary and a benefit package that includes paid
Higher Education Loan Authority of the State of Missouri (“MOHELA”) is a nationally-recognized leader in student loan servicing and higher education financing. Established in 1981, our success for more than 40 years is due to the tremendous efforts of our outstanding staff.
MOHELA is looking for a passionate and skillful Loan Servicing Specialists for our Credit Team...
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, and tuition assistance.
Scheduled work hours would begin at 9am-6pm Monday through Friday. Once training concludes, there would be the option to work 8am-5pm.
What You Will Be Doing -
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower’s account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower’s account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 12 months of student loan, banking, or loan servicing experience High School diploma or GED with a preference for one or more years of college coursework
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
MOHELA is looking for a passionate and skillful Loan Servicing Specialists for our Credit Team...
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, and tuition assistance.
Scheduled work hours would begin at 9am-6pm Monday through Friday. Once training concludes, there would be the option to work 8am-5pm.
What You Will Be Doing -
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower’s account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower’s account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 12 months of student loan, banking, or loan servicing experience High School diploma or GED with a preference for one or more years of college coursework
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
via Salary.com
posted_at: 18 days agoschedule_type: Full-time
MOHELA is a not-for-profit student loan servicer with about 1.8 million borrowers, $38 billion worth loans in combined portfolios owned by federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 340 employees and we are conveniently headquartered in Chesterfield valley, with an operation center in Columbia... Missouri, and an office in Washington, DC . We have been actively
MOHELA is a not-for-profit student loan servicer with about 1.8 million borrowers, $38 billion worth loans in combined portfolios owned by federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 340 employees and we are conveniently headquartered in Chesterfield valley, with an operation center in Columbia... Missouri, and an office in Washington, DC . We have been actively providing financial support and other support to Missouri's higher education programs for more than 40 years.
MOHELA is looking for a passionate and skillful Loan Servicing Specialists for our Credit Team and Enrollment/NSLDS Team . Starting pay rate is $18.00/hr.
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary and tuition assistance.
What You Will Be Doing:
The Specialists are responsible for the proper maintenance of borrower accounts through the processing and completion of assigned correspondence and applications. The Specialist is also responsible for proper documentation and response in order to ensure the timely and accurate transition of a loan into repayment status, by the use of various internally and externally produced reports.
• Borrower Correspondence Processing - Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks. Complete borrower requests based upon MOHELA established policies and procedures to grant borrowers various requests such as repayment plan changes, deferments and forbearances, specialized military processing as well as Specialty Servicing borrower requests via approved contractual guidelines. Initiate via COMPASS system borrower communications (letter or paperless based upon borrower preference) and complete tasks in appropriate turnaround times per MOHELA guidelines.
• Borrower File Request Processing – A number of borrower processing requests are received via electronic file. Most common are e-signed Income Driven Repayment plan requests and Department of Defense military eligibility tasks. Specialists work tasks in those queues, analyzing borrower eligibility for each program and administering the program on each borrower account deemed eligible.
• Account Adjustments - Based on Authority guidelines and State and Federal Regulations, the specialist should make the necessary adjustments based on the research the specialist conducted. The changes that can be made by the specialist include; OSD\EGD, maturity dates on notes, adding forbearances, capping interest, disclosing repayment terms, updating and/or changing repayment plans, NSLDS processing and in limited cases adding In School deferments and ending forbearances and deferments. To forward information to the appropriate department for further adjustments.
• NSLDS Reporting (Direct Lending) - Receive electronic weekly NSLDS feed for loan information including enrollment, repayment status, etc. Work various error reports and data monitoring reports to make sure MOHELA reporting is in sync with NSLDS and DL reporting. Review weekly NSLDS error report and maintain acceptable NSLDS error rates per MOHELA DL contract. Participate in weekly NSLDS calls/meetings respond to internal and external (DL) requests concerning borrower reporting accuracy or required updates.
For those assigned to the Credit Team:
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower’s account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower’s account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 12 months of student loan, banking, or loan servicing experience High School diploma or GED with a preference for one or more years of college coursework
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
MEDICAL, DENTAL and VISION
MOHELA offers a comprehensive medical plan that includes prescription coverage for employees and their dependents. A health savings account is available for employees to save for the future or to pay current medical expenses. We share the cost of insurance premiums with our employees. Vision coverage is available at no cost and offers free eye exams, and discounts on glasses and contacts. Dental insurance offers preventive care, dental work, and orthodontics (for dependent children) at various coverage percentages. MOHELA offers an incentive for employees who waive MOHELA’s medical plan and obtain medical coverage with another group medical plan.
EARNED TIME OFF
And the clock starts now! Time off begins to build when your employment starts. We observe 6 holidays a year: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas. We also offer 4 Personal Holidays for you to use! You will receive at least 22 days of available time off in Personal Time Off (PTO) and Vacation benefits. The days roll over from year to year, if unused. Family is very important to MOHELA. Birth and adoption time off benefits are also available to employees.
TUITION REIMBURSEMENT
One of MOHELA’s core values is education. We support helping our employees and their dependents reach their educational goals. After 3 months of employment, you can qualify for up to $12,000 per calendar year in tuition reimbursement.
401(k) MATCH UP TO 8%
After you complete six months of service, MOHELA will match each dollar you contribute up to the first 8% of your salary. You can contribute up to 50% of your annual salary. It’s simple to contribute through payroll deduction. This benefit is in addition to the Pension Plan!
Must be able to obtain a Federal 5C Security Clearance after hire
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
MOHELA is looking for a passionate and skillful Loan Servicing Specialists for our Credit Team and Enrollment/NSLDS Team . Starting pay rate is $18.00/hr.
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary and tuition assistance.
What You Will Be Doing:
The Specialists are responsible for the proper maintenance of borrower accounts through the processing and completion of assigned correspondence and applications. The Specialist is also responsible for proper documentation and response in order to ensure the timely and accurate transition of a loan into repayment status, by the use of various internally and externally produced reports.
• Borrower Correspondence Processing - Research and analyze borrower accounts based upon various Loan Servicing Processing queue tasks. Complete borrower requests based upon MOHELA established policies and procedures to grant borrowers various requests such as repayment plan changes, deferments and forbearances, specialized military processing as well as Specialty Servicing borrower requests via approved contractual guidelines. Initiate via COMPASS system borrower communications (letter or paperless based upon borrower preference) and complete tasks in appropriate turnaround times per MOHELA guidelines.
• Borrower File Request Processing – A number of borrower processing requests are received via electronic file. Most common are e-signed Income Driven Repayment plan requests and Department of Defense military eligibility tasks. Specialists work tasks in those queues, analyzing borrower eligibility for each program and administering the program on each borrower account deemed eligible.
• Account Adjustments - Based on Authority guidelines and State and Federal Regulations, the specialist should make the necessary adjustments based on the research the specialist conducted. The changes that can be made by the specialist include; OSD\EGD, maturity dates on notes, adding forbearances, capping interest, disclosing repayment terms, updating and/or changing repayment plans, NSLDS processing and in limited cases adding In School deferments and ending forbearances and deferments. To forward information to the appropriate department for further adjustments.
• NSLDS Reporting (Direct Lending) - Receive electronic weekly NSLDS feed for loan information including enrollment, repayment status, etc. Work various error reports and data monitoring reports to make sure MOHELA reporting is in sync with NSLDS and DL reporting. Review weekly NSLDS error report and maintain acceptable NSLDS error rates per MOHELA DL contract. Participate in weekly NSLDS calls/meetings respond to internal and external (DL) requests concerning borrower reporting accuracy or required updates.
For those assigned to the Credit Team:
Quality Control - Perform quality control for Credit Reporting
Direct Credit Disputes - Conduct investigation of correspondence and borrower’s account and consult established guidelines for credit clearing and response.
In-Direct Credit Disputes - Conduct investigation of information received in e-Oscar and review borrower’s account and consult established guidelines for credit clearing.
Monthly Exception Reports - Conduct investigation of the various errors appearing and consult established guidelines for corrections.
Monthly Credit Bureau Sampling Report - Conduct investigation of random sample and consult established guidelines to ensure accurate reporting.
Credit Rehabs - Review guarantor reports for loans that have gone through the rehabilitation process and delete the applicable tradeline(s).
Credit Suppression - Manual updates to ensure accurate reporting, as applicable.
Reports - Daily task volume statistics provided to applicable management
What Experience You Will Bring: 12 months of student loan, banking, or loan servicing experience High School diploma or GED with a preference for one or more years of college coursework
• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and quality.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel and Microsoft Word.
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
MEDICAL, DENTAL and VISION
MOHELA offers a comprehensive medical plan that includes prescription coverage for employees and their dependents. A health savings account is available for employees to save for the future or to pay current medical expenses. We share the cost of insurance premiums with our employees. Vision coverage is available at no cost and offers free eye exams, and discounts on glasses and contacts. Dental insurance offers preventive care, dental work, and orthodontics (for dependent children) at various coverage percentages. MOHELA offers an incentive for employees who waive MOHELA’s medical plan and obtain medical coverage with another group medical plan.
EARNED TIME OFF
And the clock starts now! Time off begins to build when your employment starts. We observe 6 holidays a year: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas. We also offer 4 Personal Holidays for you to use! You will receive at least 22 days of available time off in Personal Time Off (PTO) and Vacation benefits. The days roll over from year to year, if unused. Family is very important to MOHELA. Birth and adoption time off benefits are also available to employees.
TUITION REIMBURSEMENT
One of MOHELA’s core values is education. We support helping our employees and their dependents reach their educational goals. After 3 months of employment, you can qualify for up to $12,000 per calendar year in tuition reimbursement.
401(k) MATCH UP TO 8%
After you complete six months of service, MOHELA will match each dollar you contribute up to the first 8% of your salary. You can contribute up to 50% of your annual salary. It’s simple to contribute through payroll deduction. This benefit is in addition to the Pension Plan!
Must be able to obtain a Federal 5C Security Clearance after hire
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
via LinkedIn
schedule_type: Part-time
MOHELA is a not-for-profit student loan servicer with a combined portfolio of student loans owned by the federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 850 employees and we are conveniently headquartered in Chesterfield valley, with an operation center in Columbia, Missouri, and an office in Washington, DC... . We have been actively providing financial support
MOHELA is a not-for-profit student loan servicer with a combined portfolio of student loans owned by the federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 850 employees and we are conveniently headquartered in Chesterfield valley, with an operation center in Columbia, Missouri, and an office in Washington, DC... . We have been actively providing financial support and other support to Missouri's higher education programs for more than 40 years.
MOHELA is looking for a passionate and skillful Financial Adjustment Specialist.
General Statement of Duties: This position is responsible for reconciling all payment activity related to Federal Asset Accounting including reapplication of payments as instructed, refunding as required, posting of all write off/up, IPAC processing, and all auto debit requests. Additionally, this position is responsible for ensuring processes and procedures are kept up-to-date and followed. This position requires in-depth research and reconciliation skills.
Essential Duties And Responsibilities
• Lockbox Reconciliation – Completed a three way reconciliation between payment interfaces, Compass servicing system and CIR to ensure all debits and credits are reported to FMS correctly. Research of all payments that suspend daily to determine corrective action.
• IPAC IN/Out– Access the Department of Education’s website to extract schedule information to report and post payments as required for IPAC IN. For IPAC Out research misdirected payments to determine the correct servicer following all IPAC instructions. Schedule information will be reported and misdirected payment will be deleted from suspense.
• Refunding – Processing all credit balance and refund request following all rules and regulations.
• IPL/IDQ Queues – Accurately and timely completes IDQ/IPL tasks including payment reapplication, removal of paid ahead, FSA approved write offs for death, disability, teacher loan forgiveness, small balance and other miscellaneous write offs. Accurate and timely processing of auto debit, which include new applications, suspension of auto debit, adding additional amount or loan, and removing auto debit as required.
• Compliance – Maintains and assures program compliance through the strategic use of MOHELA’s various systems, keeping current with and accurately interpreting the program rules and regulations and the effective use of certain designated quality control standards. Assists with modification of procedures for the department.
Qualifications
Associate's degree (A.A.) or equivalent from two-year college or technical school; or one year accounts receivable experience; or equivalent combination of education and experience.
Minimum 8000 KSPH 10-key skill, Computer literate with basic knowledge of Excel and Word.
Position may require significant overtime (over 40 hours of work completed per week).
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
MOHELA is looking for a passionate and skillful Financial Adjustment Specialist.
General Statement of Duties: This position is responsible for reconciling all payment activity related to Federal Asset Accounting including reapplication of payments as instructed, refunding as required, posting of all write off/up, IPAC processing, and all auto debit requests. Additionally, this position is responsible for ensuring processes and procedures are kept up-to-date and followed. This position requires in-depth research and reconciliation skills.
Essential Duties And Responsibilities
• Lockbox Reconciliation – Completed a three way reconciliation between payment interfaces, Compass servicing system and CIR to ensure all debits and credits are reported to FMS correctly. Research of all payments that suspend daily to determine corrective action.
• IPAC IN/Out– Access the Department of Education’s website to extract schedule information to report and post payments as required for IPAC IN. For IPAC Out research misdirected payments to determine the correct servicer following all IPAC instructions. Schedule information will be reported and misdirected payment will be deleted from suspense.
• Refunding – Processing all credit balance and refund request following all rules and regulations.
• IPL/IDQ Queues – Accurately and timely completes IDQ/IPL tasks including payment reapplication, removal of paid ahead, FSA approved write offs for death, disability, teacher loan forgiveness, small balance and other miscellaneous write offs. Accurate and timely processing of auto debit, which include new applications, suspension of auto debit, adding additional amount or loan, and removing auto debit as required.
• Compliance – Maintains and assures program compliance through the strategic use of MOHELA’s various systems, keeping current with and accurately interpreting the program rules and regulations and the effective use of certain designated quality control standards. Assists with modification of procedures for the department.
Qualifications
Associate's degree (A.A.) or equivalent from two-year college or technical school; or one year accounts receivable experience; or equivalent combination of education and experience.
Minimum 8000 KSPH 10-key skill, Computer literate with basic knowledge of Excel and Word.
Position may require significant overtime (over 40 hours of work completed per week).
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1 Show more details...
via LinkedIn
schedule_type: Full-time
MOHELA is a not-for-profit student loan servicer with $147.2 billion worth of loans in combined portfolios owned by federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 950 employees . We have been actively providing financial support and other support to Missouri's higher education programs in the past more than... 40 years.
MOHELA is looking for passionate and
MOHELA is a not-for-profit student loan servicer with $147.2 billion worth of loans in combined portfolios owned by federal government, special entities, and itself. We are a contracted servicer with the Department of Education. We currently have around 950 employees . We have been actively providing financial support and other support to Missouri's higher education programs in the past more than... 40 years.
MOHELA is looking for passionate and skillful Service Member and Veteran Liaison
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, defined benefit pension plan, and tuition assistance.
What You Will Be Doing
General Statement Of Duties
Responsible for oversight and direction of all service member accounts to meet the needs of our military borrowers and to enhance the overall borrower experience. This includes ownership over all service member related phone calls, correspondence, and military borrower outreach. Work closely with internal departments and external partners to ensure accurate and timely processing of all military related processes. This includes but is not limited to processing of payments, service member related documentation, and all forms of service member outreach. Responsible for gathering and tracking service member trends, preferred options, and method of communication to identify gaps and improve our overall program and process. Also must keep up on recent regulations or Change Requests pertaining to service members to be able to fully educate the borrower on all of their available benefits. . Expert knowledge over the Public Service Loan Forgiveness program to ensure excellent service for Military borrowers enrolled in the program. Respond to PSLF correspondence and related escalations for MOHELA borrowers.
• Compliance and Quality Assurance - Maintain and assure compliance through the strategic use of MOHELA’s various systems, keeping current with and accurately interpreting the applicable laws, rules and regulations. Ensure all accounts are worked within MOHELA standards and in compliance with state and federal laws and regulations. Assure and maintain quality assurance standards in the department and strive to meet goals to ensure departmental compliance with all Federal, State and internal guidelines and policies which includes Security and Privacy Policies.
• Verbal and Written Communication - Must be able to communicate effectively both verbally and in writing. Must be able to adjust communication style to fit the listener’s needs. Promotes effective communication, internally and externally with military service members, internal departments, and external partners over the phone and in writing.
• Analysis/Problem Identification - Secure relevant information and identify key issues and relationships from a base of information. Relate and compare data from different sources and identify cause-effect relationships. Detect problems or opportunities. Gather all relevant information. Identify underlying issues or problems. Organize information. Recognize trends. Commit to an action after developing alternative courses of action that are based on logical assumptions and factual information, taking into consideration resources, constraints and organizational values. Weigh pros and cons/impact of alternatives. Commit to the most appropriate action. Develop and maintain weekly, monthly, quarterly and other progress reports for management, as requested.
• Account Research/Analysis/Resolution - Respond to agency wide requests regarding service member accounts via phone or in writing. The Liaison is required to advocate for each and every caller. Ensure the accurate and efficient education for handling of inbound/outbound calls by providing a positive world class borrower experience including first call resolution and a high quality assurance, and meeting the Customer Promise and Customer Service Mission. Make recommendations to help improve our level of service. Track and compile data to help identify gaps and make recommendations to prevent future escalations and improve borrower satisfaction. May be required to work various tasks or projects at once.
• Call Handling - Field all service member caller issues with tact and professionalism, while representing MOHELA in positive image. Must display empathy, sensitivity, and understanding when dealing with sensitive situations. Is required to advocate for each and every caller and collaborate with internal departments and other MOHELA clients in order to provide a satisfactory resolution. Must be able to convey less than desirable news to callers, while still being able to communicate and effectively educate the caller regarding the account in question. Must be able to acknowledge and validate the borrowers concerns and convey their willingness to help to the caller. Must be able to handle a high volume of calls and continue to maintain professional composure. Must be able to approach each caller with a fresh and unbiased perspective.
• Assist Line - The purpose of the Assist Line is in place to manage incoming Call Center Agent inquiries regarding borrower accounts. All Assist Line requests will come through an identified number for tracking purposes and will allow a designated specialist to focus on this task. Will be required to research and analyze each account to provide the agent with accurate information. In addition, will be required to provide exceptional internal customer service and treat the Call Center Agent as they would treat a borrower. When assisting the Call Center Agent, the tools should be provided and the means of how to find the answer. This will prevent call backs and increase agent understanding. All Assist Line calls will be tracked by agent log in and type of call. This information is compiled and provided to the Call Center to assist with agent training and development.
• IDQ Evaluation - Field interdepartmental requests (IDQ) from the Contact Center to evaluate and approve additional forbearance requests.
• Escalated Call Handling - Required to field escalated caller issues with tact and professionalism, while representing MOHELA in positive image. Must display empathy, sensitivity, and understanding when dealing with sensitive situations. Is required to advocate for each and every caller and collaborate with internal departments and other MOHELA clients in order to provide a satisfactory resolution. Must be able to convey less than desirable news to callers, while still being able to communicate and effectively educate the caller regarding the account in question. Must be able to acknowledge and validate the borrowers concerns and convey their willingness to help to the caller. Must be able to handle a high volume of highly escalated callers and continue to maintain professional composure. Must be able to approach each caller with a fresh and unbiased perspective.
• Escalated Correspondence- Research and respond to escalated correspondence from Military VIP borrowers and from PSLF borrowers, including inquiries referred to MOHELA by FSA or other external partners. Ensure high quality written communication, efficiency, and accuracy in correspondence. Perform in-depth account research and collaborate with internal departments to advocate on behalf of borrowers. Strive for one-contact resolution on written inquiries. Ensure compliance with federal and state law regarding written correspondence.
What Experience You Will Bring
Education and Experience:
• 12 months of Student Loan Contact Center or CAT experience required or prior military experience
• A stable work history with an excellent attendance and dependability record
• Fantastic verbal skills
• Capability to exceed challenging expectations
• A friendly speaking voice
• Ability to understand and apply complex regulations
• Solid data entry skills (30 words per minute)
• Skilled in Microsoft Windows and Outlook
• Strong Verbal and Written Communication Skills
Must be able to obtain a Federal 5C Security Clearance after hire
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1
Job Type: Full-time
Pay: $20.00 - $25.00 per hour Show more details...
MOHELA is looking for passionate and skillful Service Member and Veteran Liaison
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, defined benefit pension plan, and tuition assistance.
What You Will Be Doing
General Statement Of Duties
Responsible for oversight and direction of all service member accounts to meet the needs of our military borrowers and to enhance the overall borrower experience. This includes ownership over all service member related phone calls, correspondence, and military borrower outreach. Work closely with internal departments and external partners to ensure accurate and timely processing of all military related processes. This includes but is not limited to processing of payments, service member related documentation, and all forms of service member outreach. Responsible for gathering and tracking service member trends, preferred options, and method of communication to identify gaps and improve our overall program and process. Also must keep up on recent regulations or Change Requests pertaining to service members to be able to fully educate the borrower on all of their available benefits. . Expert knowledge over the Public Service Loan Forgiveness program to ensure excellent service for Military borrowers enrolled in the program. Respond to PSLF correspondence and related escalations for MOHELA borrowers.
• Compliance and Quality Assurance - Maintain and assure compliance through the strategic use of MOHELA’s various systems, keeping current with and accurately interpreting the applicable laws, rules and regulations. Ensure all accounts are worked within MOHELA standards and in compliance with state and federal laws and regulations. Assure and maintain quality assurance standards in the department and strive to meet goals to ensure departmental compliance with all Federal, State and internal guidelines and policies which includes Security and Privacy Policies.
• Verbal and Written Communication - Must be able to communicate effectively both verbally and in writing. Must be able to adjust communication style to fit the listener’s needs. Promotes effective communication, internally and externally with military service members, internal departments, and external partners over the phone and in writing.
• Analysis/Problem Identification - Secure relevant information and identify key issues and relationships from a base of information. Relate and compare data from different sources and identify cause-effect relationships. Detect problems or opportunities. Gather all relevant information. Identify underlying issues or problems. Organize information. Recognize trends. Commit to an action after developing alternative courses of action that are based on logical assumptions and factual information, taking into consideration resources, constraints and organizational values. Weigh pros and cons/impact of alternatives. Commit to the most appropriate action. Develop and maintain weekly, monthly, quarterly and other progress reports for management, as requested.
• Account Research/Analysis/Resolution - Respond to agency wide requests regarding service member accounts via phone or in writing. The Liaison is required to advocate for each and every caller. Ensure the accurate and efficient education for handling of inbound/outbound calls by providing a positive world class borrower experience including first call resolution and a high quality assurance, and meeting the Customer Promise and Customer Service Mission. Make recommendations to help improve our level of service. Track and compile data to help identify gaps and make recommendations to prevent future escalations and improve borrower satisfaction. May be required to work various tasks or projects at once.
• Call Handling - Field all service member caller issues with tact and professionalism, while representing MOHELA in positive image. Must display empathy, sensitivity, and understanding when dealing with sensitive situations. Is required to advocate for each and every caller and collaborate with internal departments and other MOHELA clients in order to provide a satisfactory resolution. Must be able to convey less than desirable news to callers, while still being able to communicate and effectively educate the caller regarding the account in question. Must be able to acknowledge and validate the borrowers concerns and convey their willingness to help to the caller. Must be able to handle a high volume of calls and continue to maintain professional composure. Must be able to approach each caller with a fresh and unbiased perspective.
• Assist Line - The purpose of the Assist Line is in place to manage incoming Call Center Agent inquiries regarding borrower accounts. All Assist Line requests will come through an identified number for tracking purposes and will allow a designated specialist to focus on this task. Will be required to research and analyze each account to provide the agent with accurate information. In addition, will be required to provide exceptional internal customer service and treat the Call Center Agent as they would treat a borrower. When assisting the Call Center Agent, the tools should be provided and the means of how to find the answer. This will prevent call backs and increase agent understanding. All Assist Line calls will be tracked by agent log in and type of call. This information is compiled and provided to the Call Center to assist with agent training and development.
• IDQ Evaluation - Field interdepartmental requests (IDQ) from the Contact Center to evaluate and approve additional forbearance requests.
• Escalated Call Handling - Required to field escalated caller issues with tact and professionalism, while representing MOHELA in positive image. Must display empathy, sensitivity, and understanding when dealing with sensitive situations. Is required to advocate for each and every caller and collaborate with internal departments and other MOHELA clients in order to provide a satisfactory resolution. Must be able to convey less than desirable news to callers, while still being able to communicate and effectively educate the caller regarding the account in question. Must be able to acknowledge and validate the borrowers concerns and convey their willingness to help to the caller. Must be able to handle a high volume of highly escalated callers and continue to maintain professional composure. Must be able to approach each caller with a fresh and unbiased perspective.
• Escalated Correspondence- Research and respond to escalated correspondence from Military VIP borrowers and from PSLF borrowers, including inquiries referred to MOHELA by FSA or other external partners. Ensure high quality written communication, efficiency, and accuracy in correspondence. Perform in-depth account research and collaborate with internal departments to advocate on behalf of borrowers. Strive for one-contact resolution on written inquiries. Ensure compliance with federal and state law regarding written correspondence.
What Experience You Will Bring
Education and Experience:
• 12 months of Student Loan Contact Center or CAT experience required or prior military experience
• A stable work history with an excellent attendance and dependability record
• Fantastic verbal skills
• Capability to exceed challenging expectations
• A friendly speaking voice
• Ability to understand and apply complex regulations
• Solid data entry skills (30 words per minute)
• Skilled in Microsoft Windows and Outlook
• Strong Verbal and Written Communication Skills
Must be able to obtain a Federal 5C Security Clearance after hire
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1
Job Type: Full-time
Pay: $20.00 - $25.00 per hour Show more details...
via Salary.com
schedule_type: Full-time
Higher Education Loan Authority of the State of Missouri (“MOHELA”) is a nationally-recognized leader in student loan servicing and higher education financing. Established in 1981, our success for more than 40 years is due to the tremendous efforts of our outstanding staff.
We are headquartered in Chesterfield, Missouri (outside of St. Louis), with an operation center in Columbia, Missouri, and... an office in Washington, DC .
MOHELA is looking
Higher Education Loan Authority of the State of Missouri (“MOHELA”) is a nationally-recognized leader in student loan servicing and higher education financing. Established in 1981, our success for more than 40 years is due to the tremendous efforts of our outstanding staff.
We are headquartered in Chesterfield, Missouri (outside of St. Louis), with an operation center in Columbia, Missouri, and... an office in Washington, DC .
MOHELA is looking for a passionate and skillful Contact Center Supervisor in Chesterfield
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, and tuition assistance.
General Statement of Duties:
• Ensures effective day to day supervision and leadership of Student Loan Counselors consistently to deliver a positive borrower experience, accurately resolve borrower inquiries and achieve high quality assurance metrics.
• Ensures a positive work environment by the reinforcement of the values, mission and vision of the organization and fostering engaged, empowered employees with a sense of job performance ownership and accountability.
• Ensures professional leadership, employee interactions, and collaboration. Uses sound judgment for appropriate resolution or escalation.
• Ensures polices and Standard Operating Procedures are followed and identifies and communicates continuous improvements opportunities to make MOHELA and borrower experience better.
• Ensures individual counselor and team KPI and productivity standards are met.
• Ensures delivery of daily and weekly coaching, development and feedback to Counselors regarding overall work performance.
• Ensures handling of borrower inquiries to maintain skill set and to assist when volume and service level needs arise.
Essential Duties and Responsibilities:
• Compliance and Quality Assurance - Maintain and assure compliance through the strategic use of MOHELA’s various systems, keeping current with and accurately interpreting the applicable laws, rules and regulations. Ensure all accounts are worked within MOHELA standards and in compliance with state and federal laws and regulations. Ensure and maintain quality assurance standards are followed and strive to meet goals to ensure departmental compliance with all Federal, State and internal guidelines and policies which includes Security and Privacy Policies. Maintains accurate and current knowledge of loan servicing repayment plans and call flow requirements.
• Customer Service - Ensure the accurate and efficient handling of inbound/outbound calls by providing a positive world class borrower experience to meet the Customer Promise and Customer Service Mission. Ensures the education of ongoing or company training is delivered to staff in timely manner.
• Managing People – Ensures the leading of contact center team to handling customer interactions effectively and efficiently to create a positive customer experience; Makes self-available to staff; Provides regular performance feedback; Develops direct report’s skills and encourages growth; Fosters quality focus in others; continually works to improve supervisory skills. Conduct staff meetings in a professional and effective manner.
• Strives for the Remarkable - Demonstrates commitment to achieving results and holds self & others accountable to make a difference. Deals with the realities of today by investing time, effort, & energy into activities to build the future. Is process disciplined, clarifies expectations, and learns from mistakes & shares learnings with others.
• Applies Discipline to Thought and Action - Translates operating directives into understandable goals for individuals. Develops disciplined processes for meeting objectives, maximizing resources, building momentum & sustaining success. Does the homework & comes prepared. Seeks opportunities to replicate successful endeavors & practices. Identifies and communicates operational opportunities.
• Innovates - Challenges current thought processes & assumptions in order to make things better. Displays flexibility & willingness to develop & adopt new procedures & approaches. Creates changes that support strategic initiatives – makes things better. Demonstrates creativity by generating new ideas.
• Communicates Effectively - Builds trust by communicating honestly, directly, & candidly. Clearly articulates thoughts, goals & rationale. Actively seeks the ideas of others & values differing perspectives. Listens carefully to what people say & probes to understand with openness. Adapts communication methods & frequency to fit audience, circumstances & situations.
• Embraces Collaborative Learning - Seeks avenues & utilizes resources to acquire or enhance skills & knowledge. Continually learns & shares learning with others. Faces the brutal facts & searches for the most accurate information. Demonstrates self-awareness by actively seeking feedback. Probes for clarity & understanding when sharing views. Supports the development of others. Shares resources to improve business results.
• Partnership and Oneness - Demonstrates oneness through effective teamwork laterally, up and down and across site locations. Integrates operational strategies, and proactively develops productive and supportive business relationships. Exhibits selflessness by helping others become more successful in their roles. Partners to overcome obstacles. Participates in a “pay it forward” peer team environment.
Requirements
• Bachelor’s Degree preferred. 1 years’ experience with a student loan organization, financial institution, secondary market, loan guarantee agency or educational institution preferred.
• Prior supervisory experience in a professional business environment or contact center preferred.
• Possess an understanding of software packages/systems utilized within the Contact Center including CLX, SharePoint, Genesys Systems. Pheaa Compass system a plus.
• Self-motivated team player with a high degree of professionalism, positive attitude, and confidentiality.
• Organizational and time management skills a must.
• Ability to grasp, understand, and apply complex regulations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1, or emailhr@mohela.com Show more details...
We are headquartered in Chesterfield, Missouri (outside of St. Louis), with an operation center in Columbia, Missouri, and... an office in Washington, DC .
MOHELA is looking for a passionate and skillful Contact Center Supervisor in Chesterfield
MOHELA offers competitive salary and a benefit package that includes paid personal and vacation time-off, insurances for medical, dental, life, short-term disability, 401K plan with dollar-for-dollar match up to 8% of salary, and tuition assistance.
General Statement of Duties:
• Ensures effective day to day supervision and leadership of Student Loan Counselors consistently to deliver a positive borrower experience, accurately resolve borrower inquiries and achieve high quality assurance metrics.
• Ensures a positive work environment by the reinforcement of the values, mission and vision of the organization and fostering engaged, empowered employees with a sense of job performance ownership and accountability.
• Ensures professional leadership, employee interactions, and collaboration. Uses sound judgment for appropriate resolution or escalation.
• Ensures polices and Standard Operating Procedures are followed and identifies and communicates continuous improvements opportunities to make MOHELA and borrower experience better.
• Ensures individual counselor and team KPI and productivity standards are met.
• Ensures delivery of daily and weekly coaching, development and feedback to Counselors regarding overall work performance.
• Ensures handling of borrower inquiries to maintain skill set and to assist when volume and service level needs arise.
Essential Duties and Responsibilities:
• Compliance and Quality Assurance - Maintain and assure compliance through the strategic use of MOHELA’s various systems, keeping current with and accurately interpreting the applicable laws, rules and regulations. Ensure all accounts are worked within MOHELA standards and in compliance with state and federal laws and regulations. Ensure and maintain quality assurance standards are followed and strive to meet goals to ensure departmental compliance with all Federal, State and internal guidelines and policies which includes Security and Privacy Policies. Maintains accurate and current knowledge of loan servicing repayment plans and call flow requirements.
• Customer Service - Ensure the accurate and efficient handling of inbound/outbound calls by providing a positive world class borrower experience to meet the Customer Promise and Customer Service Mission. Ensures the education of ongoing or company training is delivered to staff in timely manner.
• Managing People – Ensures the leading of contact center team to handling customer interactions effectively and efficiently to create a positive customer experience; Makes self-available to staff; Provides regular performance feedback; Develops direct report’s skills and encourages growth; Fosters quality focus in others; continually works to improve supervisory skills. Conduct staff meetings in a professional and effective manner.
• Strives for the Remarkable - Demonstrates commitment to achieving results and holds self & others accountable to make a difference. Deals with the realities of today by investing time, effort, & energy into activities to build the future. Is process disciplined, clarifies expectations, and learns from mistakes & shares learnings with others.
• Applies Discipline to Thought and Action - Translates operating directives into understandable goals for individuals. Develops disciplined processes for meeting objectives, maximizing resources, building momentum & sustaining success. Does the homework & comes prepared. Seeks opportunities to replicate successful endeavors & practices. Identifies and communicates operational opportunities.
• Innovates - Challenges current thought processes & assumptions in order to make things better. Displays flexibility & willingness to develop & adopt new procedures & approaches. Creates changes that support strategic initiatives – makes things better. Demonstrates creativity by generating new ideas.
• Communicates Effectively - Builds trust by communicating honestly, directly, & candidly. Clearly articulates thoughts, goals & rationale. Actively seeks the ideas of others & values differing perspectives. Listens carefully to what people say & probes to understand with openness. Adapts communication methods & frequency to fit audience, circumstances & situations.
• Embraces Collaborative Learning - Seeks avenues & utilizes resources to acquire or enhance skills & knowledge. Continually learns & shares learning with others. Faces the brutal facts & searches for the most accurate information. Demonstrates self-awareness by actively seeking feedback. Probes for clarity & understanding when sharing views. Supports the development of others. Shares resources to improve business results.
• Partnership and Oneness - Demonstrates oneness through effective teamwork laterally, up and down and across site locations. Integrates operational strategies, and proactively develops productive and supportive business relationships. Exhibits selflessness by helping others become more successful in their roles. Partners to overcome obstacles. Participates in a “pay it forward” peer team environment.
Requirements
• Bachelor’s Degree preferred. 1 years’ experience with a student loan organization, financial institution, secondary market, loan guarantee agency or educational institution preferred.
• Prior supervisory experience in a professional business environment or contact center preferred.
• Possess an understanding of software packages/systems utilized within the Contact Center including CLX, SharePoint, Genesys Systems. Pheaa Compass system a plus.
• Self-motivated team player with a high degree of professionalism, positive attitude, and confidentiality.
• Organizational and time management skills a must.
• Ability to grasp, understand, and apply complex regulations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call please call 636.733.3700 x3571, TDD 7-1-1, or emailhr@mohela.com Show more details...
Norton safe Web