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Most recent job postings at msccruises
via BeBee
posted_at: 3 hours agoschedule_type: Full-time
JOB PURPOSE
The Project Administration Coordinator is responsible for project management support and related activities within New Building & Refurbishment department. Assisting multiple Project Directors in the coordination and administration of key functions and documents related to New Building Projects.
This includes, but is not limited to, providing administrative support including creating reports, correspondence, spreadsheets & presentations,
JOB PURPOSE
The Project Administration Coordinator is responsible for project management support and related activities within New Building & Refurbishment department. Assisting multiple Project Directors in the coordination and administration of key functions and documents related to New Building Projects.
This includes, but is not limited to, providing administrative support including creating reports, correspondence, spreadsheets & presentations, compiling and typing statistical report, coordinating special projects, filing, processing invoices, scheduling appointments and recording meeting minutes
The job holder is expected to take a pro-active role in, and provide a significant contribution towards the development and implementation of role whilst also actively looking for opportunities to improve process and quality across the department, It is envisioned that the successful candidate will grow in skill and confidence to later become self directing in their duties and support... of the projects.
KEY ACCOUNTABILITIES
Works with the New Building Director to develop and implement programme support / PMO functions within the New Building & Refurbishment Department in particular contract and budget management, KPI reporting, process and efficiency improvements.
Assist the Project Directors with implementing the PMO standards across MSC New Building Projects, providing support as necessary.
Responsible for collecting information from multiple individuals involved with the projects, for presentation documents required by the department in support of management meetings, status reporting, etc.
Will be responsible to distribute drafts and collect information from multiple sources and to collate and organize this into a clear and meaningful document or presentation under the guidance of the NB Director.
Maintains Consultant & Architect contractual documentation, acts as a focal point for invoicing and payment queries within New Building.
Maintains and reports on Contractual spending across New Building Programme as part of KPI reporting activitiesSupports the Vice President, New Build & Refurbishment in administration related activities, in particular co-ordination with MSCCM President and MSC Cruises Executive Chairman's respective officesCoaches and mentors junior members of the New Building & Refurbishment Team as appropriate, provides assistance in special projects and performs other duties as required and directed by the NB Director.
QUALIFICATIONS
Fluency in English, knowledge of other European languages is a plus;Degree in Business Administration or a related discipline / experienceAt least 5 years experience in a project support role, providing administrative and PMO based support to a group of projects as part of a large scale development programmeA structured process orientated and quality improvement mindset with an understanding of the relevant ISO standardsGood analytical skills, attention to detail and a 'can do' attitude; experience of business analysis processes and translating complex business problems into solutions would be advantageousExperience of using a diverse set of computer software including Office 365, Document Management and / or Project Lifecycle Management / Enterprise Resource PlanningSome international travelling will be involved
VISA REQUIREMENTS
Right to work in the UK and to travel within the EU Show more details...
The Project Administration Coordinator is responsible for project management support and related activities within New Building & Refurbishment department. Assisting multiple Project Directors in the coordination and administration of key functions and documents related to New Building Projects.
This includes, but is not limited to, providing administrative support including creating reports, correspondence, spreadsheets & presentations, compiling and typing statistical report, coordinating special projects, filing, processing invoices, scheduling appointments and recording meeting minutes
The job holder is expected to take a pro-active role in, and provide a significant contribution towards the development and implementation of role whilst also actively looking for opportunities to improve process and quality across the department, It is envisioned that the successful candidate will grow in skill and confidence to later become self directing in their duties and support... of the projects.
KEY ACCOUNTABILITIES
Works with the New Building Director to develop and implement programme support / PMO functions within the New Building & Refurbishment Department in particular contract and budget management, KPI reporting, process and efficiency improvements.
Assist the Project Directors with implementing the PMO standards across MSC New Building Projects, providing support as necessary.
Responsible for collecting information from multiple individuals involved with the projects, for presentation documents required by the department in support of management meetings, status reporting, etc.
Will be responsible to distribute drafts and collect information from multiple sources and to collate and organize this into a clear and meaningful document or presentation under the guidance of the NB Director.
Maintains Consultant & Architect contractual documentation, acts as a focal point for invoicing and payment queries within New Building.
Maintains and reports on Contractual spending across New Building Programme as part of KPI reporting activitiesSupports the Vice President, New Build & Refurbishment in administration related activities, in particular co-ordination with MSCCM President and MSC Cruises Executive Chairman's respective officesCoaches and mentors junior members of the New Building & Refurbishment Team as appropriate, provides assistance in special projects and performs other duties as required and directed by the NB Director.
QUALIFICATIONS
Fluency in English, knowledge of other European languages is a plus;Degree in Business Administration or a related discipline / experienceAt least 5 years experience in a project support role, providing administrative and PMO based support to a group of projects as part of a large scale development programmeA structured process orientated and quality improvement mindset with an understanding of the relevant ISO standardsGood analytical skills, attention to detail and a 'can do' attitude; experience of business analysis processes and translating complex business problems into solutions would be advantageousExperience of using a diverse set of computer software including Office 365, Document Management and / or Project Lifecycle Management / Enterprise Resource PlanningSome international travelling will be involved
VISA REQUIREMENTS
Right to work in the UK and to travel within the EU Show more details...
via Salary.com
schedule_type: Full-time
MSC Cruises, the world's third largest and fastest growing cruise line brand is expanding its Commercial team to reflect its significant growth in the USA. As part of this expansion we are hiring a Business Development Manager \/ BDM for the state of Texas. This role will develop, maintain and service Travel Partner relationships within assigned major territory, through in person sales meetings... and events. Within corporate guidelines, represent
MSC Cruises, the world's third largest and fastest growing cruise line brand is expanding its Commercial team to reflect its significant growth in the USA. As part of this expansion we are hiring a Business Development Manager \/ BDM for the state of Texas. This role will develop, maintain and service Travel Partner relationships within assigned major territory, through in person sales meetings... and events. Within corporate guidelines, represent MSC Cruises as the brand ambassador for that territory to create a positive perception and establish partnerships using a variety of strategies and innovative methods.
Bachelor’s Degree or equivalent combination of education and\/or relevant sales experience
Must currently live in or be willing to relocate to the Greater Dallas or Houston, Texas area.
Demonstrable background in sales within the travel industry, ideally cruise.
Strong experience building relationships with travel partners including tour operators and travel agents
Ability to build personal credibility by way of solid product knowledge, procedures, consistent follow-through and problem solving skills, and execute agreements using superior negotiation and presentation skills.
Experience in negotiating and creating marketing plans required
Basic knowledge of Customer Relationship Management software.
Fluent English, oral and written skills. Any additional language is considered an advantage;
Experienced with Microsoft Outlook, Word, Excel and PowerPoint
Business acumen – maintain knowledge of market and competitive trends. Effective time management skills to work independently.
Thrives in a sales driven, data based culture
Mines assigned Major Territory for new business streams on a regular basis.
Research and continually source for new revenue opportunities and methods within territory to achieve sales goals.
Builds and establishes new Travel Agency business.
Retain and manage business relationships for each travel agency and develop personalized approach to help maximize agencies’ profits.
Generate ideas and strategies to actively participate in travel agency growth.
Plans, creates and implements an annual territory sales plan to achieve and maximize territory sales objectives as well as ensuring achievement of assigned goals.
Reviews sales plan, accounts, promotional efforts and ROI monthly to determine success track, making adjustments to plan, when\/where necessary.
Develops a plan to remain accessible to travel partners and maintain open communication channels.
Making a minimum of 25 in person Sales Calls a week.
Manages budget within guidelines to include travel, Co-Op and all other expenses. Review spend at the end of each Month.
Supports National Accounts marketing programs, promotions and events.
Analyzes sales data to present monthly, quarterly business reviews with accounts and make recommendations.
Conducts Seminars, Familiarization Cruises, Cruise events, Trade and Consumer shows, as needed; therefore must have a reliable form of transportation, and must be able to travel as required.
Requires travel of approximately 60%.
Remains current on corporate information, policies, procedures, sales and marketing programs, corporate communications and related materials.
Performs other job related functions as assigned.
VISA REQUIREMENTS (if any)
US passport or Green Card
MSC is an everify employer Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide Show more details...
Bachelor’s Degree or equivalent combination of education and\/or relevant sales experience
Must currently live in or be willing to relocate to the Greater Dallas or Houston, Texas area.
Demonstrable background in sales within the travel industry, ideally cruise.
Strong experience building relationships with travel partners including tour operators and travel agents
Ability to build personal credibility by way of solid product knowledge, procedures, consistent follow-through and problem solving skills, and execute agreements using superior negotiation and presentation skills.
Experience in negotiating and creating marketing plans required
Basic knowledge of Customer Relationship Management software.
Fluent English, oral and written skills. Any additional language is considered an advantage;
Experienced with Microsoft Outlook, Word, Excel and PowerPoint
Business acumen – maintain knowledge of market and competitive trends. Effective time management skills to work independently.
Thrives in a sales driven, data based culture
Mines assigned Major Territory for new business streams on a regular basis.
Research and continually source for new revenue opportunities and methods within territory to achieve sales goals.
Builds and establishes new Travel Agency business.
Retain and manage business relationships for each travel agency and develop personalized approach to help maximize agencies’ profits.
Generate ideas and strategies to actively participate in travel agency growth.
Plans, creates and implements an annual territory sales plan to achieve and maximize territory sales objectives as well as ensuring achievement of assigned goals.
Reviews sales plan, accounts, promotional efforts and ROI monthly to determine success track, making adjustments to plan, when\/where necessary.
Develops a plan to remain accessible to travel partners and maintain open communication channels.
Making a minimum of 25 in person Sales Calls a week.
Manages budget within guidelines to include travel, Co-Op and all other expenses. Review spend at the end of each Month.
Supports National Accounts marketing programs, promotions and events.
Analyzes sales data to present monthly, quarterly business reviews with accounts and make recommendations.
Conducts Seminars, Familiarization Cruises, Cruise events, Trade and Consumer shows, as needed; therefore must have a reliable form of transportation, and must be able to travel as required.
Requires travel of approximately 60%.
Remains current on corporate information, policies, procedures, sales and marketing programs, corporate communications and related materials.
Performs other job related functions as assigned.
VISA REQUIREMENTS (if any)
US passport or Green Card
MSC is an everify employer Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide Show more details...
via Glassdoor
posted_at: 1 day agoschedule_type: Full-time
MSC Cruises is expanding its Shore Excursions team in Fort Lauderdale, FL. The shore excursions coordinator will assist the shore excursions manager in preparing the shore excursions programs for a selected portfolio of ports within Caribbean and North American destinations. You will be in close communication with the local tour operators in the different destinations about the shore excursions program of the ports of his\/her competence as well as
MSC Cruises is expanding its Shore Excursions team in Fort Lauderdale, FL. The shore excursions coordinator will assist the shore excursions manager in preparing the shore excursions programs for a selected portfolio of ports within Caribbean and North American destinations. You will be in close communication with the local tour operators in the different destinations about the shore excursions program of the ports of his\/her competence as well as to explore and develop new products in these same ports.
Candidate must be able to communicate professionally and effectively at all levels (verbal and written) with customers and within the company. Ability to clearly convey information through a variety of media (verbal, written, e-mail, etc.) Must be able to work independently and report to the manager as well as work well as part of a team.Strong organizational skills, highly organized and detailed. Flexibility and ability to multi task.Excellent ability to work in a deadline driven... environment.Must demonstrate an excellent phone manner and etiquette and be able to maintain a positive attitude when under pressure .Experience using computer software (including Outlook, Microsoft Word, Excel, Power Point).Availability to travel onboard the ship and by flight.Knowledge of languages other than English (German, French, Spanish, Italian) is a plus.
Ensuring insurance certificates are on file up to date on a weekly basis Set up shorex programs and maintenance Keeping tour descriptions files up to date for all programs Create web files in dedicated format for all programs. Address set up and \/or web issues (eg: bugs in system) with web marketing and IT Create and maintain for new and existing programs tours bids (costs) in the costing platformProvide assistance to customer service and contact centers with doubts and general inquiries Monitor tours inventory and sales, communicate accordingly with tour operators, contact centers and ships Communicates with the ships in the Caribbean area regarding reports and tours operationsReviews reports from ships on a weekly basis and follow up with ships and tour operators as needed for corrective actionsBenchmark activities as neededMaintains in-house shorex price lists and vendor directories up to dateAssists with special projectsAssists in booking tours group space and custom and private tour requests
VISA REQUIREMENTS (if any)
US passport or Green Card. MSC is an everify employer Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide Show more details...
Candidate must be able to communicate professionally and effectively at all levels (verbal and written) with customers and within the company. Ability to clearly convey information through a variety of media (verbal, written, e-mail, etc.) Must be able to work independently and report to the manager as well as work well as part of a team.Strong organizational skills, highly organized and detailed. Flexibility and ability to multi task.Excellent ability to work in a deadline driven... environment.Must demonstrate an excellent phone manner and etiquette and be able to maintain a positive attitude when under pressure .Experience using computer software (including Outlook, Microsoft Word, Excel, Power Point).Availability to travel onboard the ship and by flight.Knowledge of languages other than English (German, French, Spanish, Italian) is a plus.
Ensuring insurance certificates are on file up to date on a weekly basis Set up shorex programs and maintenance Keeping tour descriptions files up to date for all programs Create web files in dedicated format for all programs. Address set up and \/or web issues (eg: bugs in system) with web marketing and IT Create and maintain for new and existing programs tours bids (costs) in the costing platformProvide assistance to customer service and contact centers with doubts and general inquiries Monitor tours inventory and sales, communicate accordingly with tour operators, contact centers and ships Communicates with the ships in the Caribbean area regarding reports and tours operationsReviews reports from ships on a weekly basis and follow up with ships and tour operators as needed for corrective actionsBenchmark activities as neededMaintains in-house shorex price lists and vendor directories up to dateAssists with special projectsAssists in booking tours group space and custom and private tour requests
VISA REQUIREMENTS (if any)
US passport or Green Card. MSC is an everify employer Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide Show more details...
via Glassdoor
posted_at: 1 day agoschedule_type: Full-timesalary: 85K a year
Post Booking eCommerce Lead
At MSC Cruises, we're working to be the most customer-centric cruise line website out there. If you'd like to help us build the place to purchase and plan your dream vacation, this is your chance to make history. We are looking for a dynamic, organized leader to join our US eCommerce team, and help us build our Post Booking eCommerce experience...
Position Summary:
Responsible for defining, executing, and continuously
Post Booking eCommerce Lead
At MSC Cruises, we're working to be the most customer-centric cruise line website out there. If you'd like to help us build the place to purchase and plan your dream vacation, this is your chance to make history. We are looking for a dynamic, organized leader to join our US eCommerce team, and help us build our Post Booking eCommerce experience...
Position Summary:
Responsible for defining, executing, and continuously optimizing an engaging eCommerce experience for all Post Booking products. The overall goal for this position is the development, implementation and merchandising of digital online products that increase awareness, interest, and adoption of our online cruise check-in process, onboard mobile app (MSC for me), prepaid onboard offerings, and enrollment in My MSC.
Essential Duties and Responsibilities:
• Executes against strategic online initiatives to increase product adoption of all post booking digital channels
• Design and execute the online systems functionality for all consumer and trade digital platforms, related to post booking.
• Collaborates with internal and external partners to engage consumers and increase Post Booking product adoption.
• Works with creative to update content and ensure information accuracy of web and on-line post booking programs and products.
• Manages day-to-day business relationships with optimization agency, 3rdparty providers, corporate and local teams, to ensure the delivery of high-quality online post booking functionality..
• Responsible for monthly monitoring and reconciliation of all online investment v. adoption and effectiveness, as well as sales revenue generated via digital channels
Requirements:
• Bachelor's degree in Engineering, Computer Science, Business Administration or a relevant subject. MBA preferred.
• 3-5+ years working on eCommerce strategies, digital integrations for website, mobile and other digital channels, with the goal of increasing adoption and improve revenue
• In-depth understanding of technology and functionality required to enable seamless digital experiences across multiple platforms
• Experience in all stages of user-centric website/app development strategies from planning to execution, including post-implementation analysis and recommendations.
• Strong leadership and collaborative experience with internal and external stakeholders
• Experience working with internal or external creative teams, online technical and marketing partners, research, tracking and performance firms and suppliers
• Travel industry eCommerce experience a plus
Job Type: Full-time
Pay: From $85,000.00 per year
Benefits:
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance
Schedule:
• Monday to Friday
Work Location: Hybrid remote in Miami, FL 33136 Show more details...
At MSC Cruises, we're working to be the most customer-centric cruise line website out there. If you'd like to help us build the place to purchase and plan your dream vacation, this is your chance to make history. We are looking for a dynamic, organized leader to join our US eCommerce team, and help us build our Post Booking eCommerce experience...
Position Summary:
Responsible for defining, executing, and continuously optimizing an engaging eCommerce experience for all Post Booking products. The overall goal for this position is the development, implementation and merchandising of digital online products that increase awareness, interest, and adoption of our online cruise check-in process, onboard mobile app (MSC for me), prepaid onboard offerings, and enrollment in My MSC.
Essential Duties and Responsibilities:
• Executes against strategic online initiatives to increase product adoption of all post booking digital channels
• Design and execute the online systems functionality for all consumer and trade digital platforms, related to post booking.
• Collaborates with internal and external partners to engage consumers and increase Post Booking product adoption.
• Works with creative to update content and ensure information accuracy of web and on-line post booking programs and products.
• Manages day-to-day business relationships with optimization agency, 3rdparty providers, corporate and local teams, to ensure the delivery of high-quality online post booking functionality..
• Responsible for monthly monitoring and reconciliation of all online investment v. adoption and effectiveness, as well as sales revenue generated via digital channels
Requirements:
• Bachelor's degree in Engineering, Computer Science, Business Administration or a relevant subject. MBA preferred.
• 3-5+ years working on eCommerce strategies, digital integrations for website, mobile and other digital channels, with the goal of increasing adoption and improve revenue
• In-depth understanding of technology and functionality required to enable seamless digital experiences across multiple platforms
• Experience in all stages of user-centric website/app development strategies from planning to execution, including post-implementation analysis and recommendations.
• Strong leadership and collaborative experience with internal and external stakeholders
• Experience working with internal or external creative teams, online technical and marketing partners, research, tracking and performance firms and suppliers
• Travel industry eCommerce experience a plus
Job Type: Full-time
Pay: From $85,000.00 per year
Benefits:
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance
Schedule:
• Monday to Friday
Work Location: Hybrid remote in Miami, FL 33136 Show more details...
via Salary.com
posted_at: 20 days agoschedule_type: Full-time
Job Description:
The
...
eCommerce\/Web Content Strategist will select and provision the right content to be used in msccruises.com and coordinate with brand, creative, product, and marketing for the consistent and effective use of brand guidelines and CMS\/UX capabilities. This position will possess thorough knowledge of web content authoring, production configuration, publishing, site architecture, and integration with the eCommerce funnel parameters
Job Description:
The
...
eCommerce\/Web Content Strategist will select and provision the right content to be used in msccruises.com and coordinate with brand, creative, product, and marketing for the consistent and effective use of brand guidelines and CMS\/UX capabilities. This position will possess thorough knowledge of web content authoring, production configuration, publishing, site architecture, and integration with the eCommerce funnel parameters that make products compelling and inspiring to users. Reporting to the eCommerce Product Manager, you will serve on a cross-functional team with eCommerce, marketing, creative, development, and testing teams to fulfill business requirements and accomplish marketing and communication objectives.
The successful candidate will have a keen eye to find striking content assets, CMS components, and templates, that combined will create a product platform that sells our offering in the most visually appealing way. Strong knowledge and understanding of CMS and other web and eCommerce platforms is required. Excellent interpersonal skills and a proactive approach to project management and execution.
Bachelor of marketing, design, or related discipline
Background in Digital and eCommerce asset selection and adaptation to web to best position product value proposition
2 years experience with CMS and developing templates, components, and visually appealing functionality
Experience with Photoshop, Figma and other design packages, as well as DAM and Content review Workflows
Thorough knowledge with implementing Web Content Authoring, Production, Configuration, Publishing, and site architecture
Hands-on experience with CMS implementation, upgrades & migrations
Ability to collaborate closely with cross-functional team
Basic knowledge in front end technologies like JSP,HTML, HTML5, CSS3, JavaScript and JQuery a plus
Oversee the daily management, monitoring, and maintenance of the website content and user journeys
Integrate and optimize backgrounds, images, video, SEO metadata, and tagging in adherence to best practices and stakeholder requirements.
Knowledge of how to use templates, components, and modules required to build site pages for efficiency, readability, and reuse
Conduct periodic content audits to ensure website quality and efficiency
Publishing and direct QA of all pages to discover capability gaps, define the problem statement, evaluate solution options, and makes recommendations
Create testing scripts, conduct regular test plans, and manage technical resolutions for resolution
Collaborate with all internal and external team members(designers, product owners, marketing, and content teams) to ensure appropriate website content aligns to the overall business strategy
Management of the content on multiple environments (pre-prod, stage), troubleshooting and delivering any CMS changes, especially when geared towards product showcasing
Oversee Sitecore component library system and train authors on proper methodologies to support stable, scalable, replicable CMS instance VISA REQUIREMENTS (if any)
US passport or green card
MSC is a everify employer Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
Are you interested in this job? Please apply from Salary.com
Job ID: j202304260042342194602
Recommended Job Skills: Architecture, Building Codes
Average Estimate Salary for an eCommerce Content Strategist: $65,897 to $79,507
This data is calculated using netizen feedback data. To get the most accurate number for your company jobs in your locations, use our subscription products: https://www.salary.com/companalyst Show more details...
The
...
eCommerce\/Web Content Strategist will select and provision the right content to be used in msccruises.com and coordinate with brand, creative, product, and marketing for the consistent and effective use of brand guidelines and CMS\/UX capabilities. This position will possess thorough knowledge of web content authoring, production configuration, publishing, site architecture, and integration with the eCommerce funnel parameters that make products compelling and inspiring to users. Reporting to the eCommerce Product Manager, you will serve on a cross-functional team with eCommerce, marketing, creative, development, and testing teams to fulfill business requirements and accomplish marketing and communication objectives.
The successful candidate will have a keen eye to find striking content assets, CMS components, and templates, that combined will create a product platform that sells our offering in the most visually appealing way. Strong knowledge and understanding of CMS and other web and eCommerce platforms is required. Excellent interpersonal skills and a proactive approach to project management and execution.
Bachelor of marketing, design, or related discipline
Background in Digital and eCommerce asset selection and adaptation to web to best position product value proposition
2 years experience with CMS and developing templates, components, and visually appealing functionality
Experience with Photoshop, Figma and other design packages, as well as DAM and Content review Workflows
Thorough knowledge with implementing Web Content Authoring, Production, Configuration, Publishing, and site architecture
Hands-on experience with CMS implementation, upgrades & migrations
Ability to collaborate closely with cross-functional team
Basic knowledge in front end technologies like JSP,HTML, HTML5, CSS3, JavaScript and JQuery a plus
Oversee the daily management, monitoring, and maintenance of the website content and user journeys
Integrate and optimize backgrounds, images, video, SEO metadata, and tagging in adherence to best practices and stakeholder requirements.
Knowledge of how to use templates, components, and modules required to build site pages for efficiency, readability, and reuse
Conduct periodic content audits to ensure website quality and efficiency
Publishing and direct QA of all pages to discover capability gaps, define the problem statement, evaluate solution options, and makes recommendations
Create testing scripts, conduct regular test plans, and manage technical resolutions for resolution
Collaborate with all internal and external team members(designers, product owners, marketing, and content teams) to ensure appropriate website content aligns to the overall business strategy
Management of the content on multiple environments (pre-prod, stage), troubleshooting and delivering any CMS changes, especially when geared towards product showcasing
Oversee Sitecore component library system and train authors on proper methodologies to support stable, scalable, replicable CMS instance VISA REQUIREMENTS (if any)
US passport or green card
MSC is a everify employer Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
Are you interested in this job? Please apply from Salary.com
Job ID: j202304260042342194602
Recommended Job Skills: Architecture, Building Codes
Average Estimate Salary for an eCommerce Content Strategist: $65,897 to $79,507
This data is calculated using netizen feedback data. To get the most accurate number for your company jobs in your locations, use our subscription products: https://www.salary.com/companalyst Show more details...
via Salary.com
schedule_type: Full-timework_from_home: 1
MSC Cruises is the world's third-largest cruise brand, with a strong presence in North America, the Bahamas, and the Caribbean. We are headquartered in Geneva, Switzerland, and are part of MSC Group, the leading Swiss-based shipping and logistics conglomerate. We employ over 30,000 staff globally and are expanding our Marketing team in South Florida. Being a European company, we offer... second-to-none benefits, including excellent medical, 401K match,
MSC Cruises is the world's third-largest cruise brand, with a strong presence in North America, the Bahamas, and the Caribbean. We are headquartered in Geneva, Switzerland, and are part of MSC Group, the leading Swiss-based shipping and logistics conglomerate. We employ over 30,000 staff globally and are expanding our Marketing team in South Florida. Being a European company, we offer... second-to-none benefits, including excellent medical, 401K match, PTO, and a hybrid work-from-home / in-office model. We are looking for a talented Marketing Copywriter who is highly skilled in writing and editing content for a variety of projects (including print, web, mobile, video, and social media), working closely with the marketing and design teams to brainstorm ideas, develop concepts, and articulate messaging. The right candidate will be a quick learner with a versatile writing style and an inclination for short-form copy. PLEASE INCLUDE A LINK TO A PORTFOLIO ON YOUR RESUME
Responsibilities
Collaborate with a team of brand stakeholders and creative designers, from concept development to delivery of the final product
Interpret creative briefs to develop compelling copy across all marketing channels, including website copy, email campaigns, blog posts, video scripts, digital and print ads, and packaging
Edit and proofread all copy before it goes live Develop and maintain the brand voice and tone
Research and understand the brand’s needs and target audience through online research, reviews of existing research, interviews with subject-matter experts, and in-person meetings.
Present copy concepts and final deliverables to the internal team and leadership when requested
Revise copy based on feedback
Requirements
4 years of professional copywriting experience with a solid portfolio of work.
Exceptional writing and research skills.
Knowledge of how to write in a brand’s voice and tone. Ability to use data-driven marketing to guide all copy decisions.
Thrives in a fast-paced work environment and meets tight deadlines.
Excellent organizational skills and multitasking ability.
Bachelor’s degree (or equivalent) in marketing communications, journalism, English, or related discipline
Proofreading experience and familiarity with standard style guides.
Experience with content management systems.
Familiarity with working on text in InDesign, Adobe XD, and email marketing software.
A keen eye for detail and appreciation of great design.
Previous experience in the hospitality or travel industries is a plus.
US passport or green card
Job Type: Full-time
Pay: $39,310.81 - $71,967.60 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
Schedule:
• Monday to Friday
Work Location: Hybrid remote in Fort Lauderdale, FL 33309 Show more details...
Responsibilities
Collaborate with a team of brand stakeholders and creative designers, from concept development to delivery of the final product
Interpret creative briefs to develop compelling copy across all marketing channels, including website copy, email campaigns, blog posts, video scripts, digital and print ads, and packaging
Edit and proofread all copy before it goes live Develop and maintain the brand voice and tone
Research and understand the brand’s needs and target audience through online research, reviews of existing research, interviews with subject-matter experts, and in-person meetings.
Present copy concepts and final deliverables to the internal team and leadership when requested
Revise copy based on feedback
Requirements
4 years of professional copywriting experience with a solid portfolio of work.
Exceptional writing and research skills.
Knowledge of how to write in a brand’s voice and tone. Ability to use data-driven marketing to guide all copy decisions.
Thrives in a fast-paced work environment and meets tight deadlines.
Excellent organizational skills and multitasking ability.
Bachelor’s degree (or equivalent) in marketing communications, journalism, English, or related discipline
Proofreading experience and familiarity with standard style guides.
Experience with content management systems.
Familiarity with working on text in InDesign, Adobe XD, and email marketing software.
A keen eye for detail and appreciation of great design.
Previous experience in the hospitality or travel industries is a plus.
US passport or green card
Job Type: Full-time
Pay: $39,310.81 - $71,967.60 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
Schedule:
• Monday to Friday
Work Location: Hybrid remote in Fort Lauderdale, FL 33309 Show more details...
via BeBee
posted_at: 3 days agoschedule_type: Full-time
JOB PURPOSE
The Second Officer performs his assigned bridge watch-standing and navigational duties.
KEY RESPONSIBILITIES
Executes the correct performance of his assigned bridge watch-standing and navigational duties;; Ensures the application of the company policy on board regarding the health and hygiene for crew and passengers;; Supports Captain, Staff Captain or Chief Mate in all technical matter of the Ship;; Supports or relieves the Chief Mate
JOB PURPOSE
The Second Officer performs his assigned bridge watch-standing and navigational duties.
KEY RESPONSIBILITIES
Executes the correct performance of his assigned bridge watch-standing and navigational duties;; Ensures the application of the company policy on board regarding the health and hygiene for crew and passengers;; Supports Captain, Staff Captain or Chief Mate in all technical matter of the Ship;; Supports or relieves the Chief Mate in case of emergency;; Is responsible for the cadet training during his navigational watch;; Is responsible for the weekly sanitation inspections in the Provision Room;; Is responsible for the control of water supply from shore or barges;; Supervises the Integrated Pest Control program;; Cooperates with the Safety Officer for the safety familiarization of the crew;; Participates in cabin inspections of Ship personnel when required by the Staff Captain;; Attends all cocktail parties and social and entertaining functions where his presence... is required by the Master.
;
JOB REQUIREMENTS
Fluent English, oral and written.
Any additional language is considered an advantage;; Certificate of Competency IMO STCW Cap II/2;; Extensive successful experience in a similar position within Cargo or Other Cruise Company;; Basic Windows-based programs knowledge;; Sound supervisory skills;; Proven ability to work in a harmonious productive team environment, exercising authority, diplomacy, and impartiality;; Substantial interpersonal, oral, written communication and negotiation skills;; A recognised medical certification is required before starting to work onboard.
;
VISA REQUIREMENTS
USA VISA if in possess Show more details...
The Second Officer performs his assigned bridge watch-standing and navigational duties.
KEY RESPONSIBILITIES
Executes the correct performance of his assigned bridge watch-standing and navigational duties;; Ensures the application of the company policy on board regarding the health and hygiene for crew and passengers;; Supports Captain, Staff Captain or Chief Mate in all technical matter of the Ship;; Supports or relieves the Chief Mate in case of emergency;; Is responsible for the cadet training during his navigational watch;; Is responsible for the weekly sanitation inspections in the Provision Room;; Is responsible for the control of water supply from shore or barges;; Supervises the Integrated Pest Control program;; Cooperates with the Safety Officer for the safety familiarization of the crew;; Participates in cabin inspections of Ship personnel when required by the Staff Captain;; Attends all cocktail parties and social and entertaining functions where his presence... is required by the Master.
;
JOB REQUIREMENTS
Fluent English, oral and written.
Any additional language is considered an advantage;; Certificate of Competency IMO STCW Cap II/2;; Extensive successful experience in a similar position within Cargo or Other Cruise Company;; Basic Windows-based programs knowledge;; Sound supervisory skills;; Proven ability to work in a harmonious productive team environment, exercising authority, diplomacy, and impartiality;; Substantial interpersonal, oral, written communication and negotiation skills;; A recognised medical certification is required before starting to work onboard.
;
VISA REQUIREMENTS
USA VISA if in possess Show more details...
via Salary.com
posted_at: 29 days agoschedule_type: Full-time
Job Description:
The Social Media Manager is a seasoned and passionate customer-focused and data-driven social media marketer. The Manager is responsible for MSC Cruises U.S. B2C and B2B social media strategy and content planning. The Social Media Manager will cultivate, engage, and grow the social media community across various owned properties, and develop KPIs that measure social media... performance. The manager will develop and publish ongoing
Job Description:
The Social Media Manager is a seasoned and passionate customer-focused and data-driven social media marketer. The Manager is responsible for MSC Cruises U.S. B2C and B2B social media strategy and content planning. The Social Media Manager will cultivate, engage, and grow the social media community across various owned properties, and develop KPIs that measure social media... performance. The manager will develop and publish ongoing social media content, manage the influencer marketing program, and develop ongoing reporting and analytics using native social media platforms and social media listening tools. The Manager will be part of the U.S. social media team and the broader U.S. marketing team.
EDUCATION: Bachelor's Degree in Business, Marketing, or Communications; MBA preferred
EXPERIENCE: 6 years of organic social media marketing experience for a global brand
KNOWLEDGE & SKILLS:
• Proven track record of managing effective social media programs for large and reputable brands
• Active social media user with robust working knowledge of all notable social platforms and a curiosity for understanding emerging trends in the space
• Advanced experience with major social media platforms (i.e Facebook, Instagram, YouTube, Twitter, TikTok)
• Familiarity with social media reporting and KPIs
• Hands on experience with community management and crisis communication
• Experience with influencer marketing strategy and analysis
• Working knowledge of social media tools such as: Hootsuite, Social Studio, Stackla, Sprout Social, BrandWatch, Netbase, Facebook Business Manager, Facebook Page Insights, Instagram Analytics and Twitter Analytics.
• Comfortable working in a fast-paced, dynamic environment
• Strong verbal and written communication skills
• Strong interpersonal relationship and communication skills with proven examples of successfully partnering with internal team members and external vendors to drive programs forward.
• Exceptional written skills with storytelling ability and possession of visual brand identity skills
• Experience with photoshop and graphic design is a plus
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Able to work outside normal business hours for events and other reasons due to the fast-paced 24\/7 nature of social media
• Proven ability to meet deadlines and handle multiple projects simultaneously in an environment with changing business demands
• Demonstrated strength and ability to lead social media planning and execution
• Maintain the monthly social media calendar based on business objectives and strategies
• Manage execution and scheduling of all social media posts
• Lead ongoing daily community management across multiple platforms including crisis management in partnership with PR
• Optimize performance of owned social channels to cultivate and grow our audiences
• Develop robust social media activation plans that maximize impressions, reach and engagement rates for new ship inaugurals
• Work closely with Trade Marketing Manager to develop and execute B2B social media strategy that engages and grows travel partner social media audience
• Develop and manage relationships with key influencers for US cruise market
• Manage the evergreen on board influencer marketing program and key influencer campaigns throughout the year
• Maximize user generated content library and opportunities * Monitor and report on emerging digital trends, best practices and new social features * Lead social media training opportunities for external travel advisors
• Track, research and report on social media trends, tools, and competitive activity
VISA REQUIREMENTS (if any) Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
Job Type: Full-time
Pay: From $100,000.00 per year
Work Location: In person
Are you interested in this job? Please apply from Salary.com
Job ID: j202112081231051378698
Recommended Job Skills: Blog Management, Content Strategy
Average Estimate Salary for a Social Media Manager: $95,032 to $126,989
This data is calculated using netizen feedback data. To get the most accurate number for your company jobs in your locations, use our subscription products: https://www.salary.com/companalyst Show more details...
The Social Media Manager is a seasoned and passionate customer-focused and data-driven social media marketer. The Manager is responsible for MSC Cruises U.S. B2C and B2B social media strategy and content planning. The Social Media Manager will cultivate, engage, and grow the social media community across various owned properties, and develop KPIs that measure social media... performance. The manager will develop and publish ongoing social media content, manage the influencer marketing program, and develop ongoing reporting and analytics using native social media platforms and social media listening tools. The Manager will be part of the U.S. social media team and the broader U.S. marketing team.
EDUCATION: Bachelor's Degree in Business, Marketing, or Communications; MBA preferred
EXPERIENCE: 6 years of organic social media marketing experience for a global brand
KNOWLEDGE & SKILLS:
• Proven track record of managing effective social media programs for large and reputable brands
• Active social media user with robust working knowledge of all notable social platforms and a curiosity for understanding emerging trends in the space
• Advanced experience with major social media platforms (i.e Facebook, Instagram, YouTube, Twitter, TikTok)
• Familiarity with social media reporting and KPIs
• Hands on experience with community management and crisis communication
• Experience with influencer marketing strategy and analysis
• Working knowledge of social media tools such as: Hootsuite, Social Studio, Stackla, Sprout Social, BrandWatch, Netbase, Facebook Business Manager, Facebook Page Insights, Instagram Analytics and Twitter Analytics.
• Comfortable working in a fast-paced, dynamic environment
• Strong verbal and written communication skills
• Strong interpersonal relationship and communication skills with proven examples of successfully partnering with internal team members and external vendors to drive programs forward.
• Exceptional written skills with storytelling ability and possession of visual brand identity skills
• Experience with photoshop and graphic design is a plus
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Able to work outside normal business hours for events and other reasons due to the fast-paced 24\/7 nature of social media
• Proven ability to meet deadlines and handle multiple projects simultaneously in an environment with changing business demands
• Demonstrated strength and ability to lead social media planning and execution
• Maintain the monthly social media calendar based on business objectives and strategies
• Manage execution and scheduling of all social media posts
• Lead ongoing daily community management across multiple platforms including crisis management in partnership with PR
• Optimize performance of owned social channels to cultivate and grow our audiences
• Develop robust social media activation plans that maximize impressions, reach and engagement rates for new ship inaugurals
• Work closely with Trade Marketing Manager to develop and execute B2B social media strategy that engages and grows travel partner social media audience
• Develop and manage relationships with key influencers for US cruise market
• Manage the evergreen on board influencer marketing program and key influencer campaigns throughout the year
• Maximize user generated content library and opportunities * Monitor and report on emerging digital trends, best practices and new social features * Lead social media training opportunities for external travel advisors
• Track, research and report on social media trends, tools, and competitive activity
VISA REQUIREMENTS (if any) Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
Job Type: Full-time
Pay: From $100,000.00 per year
Work Location: In person
Are you interested in this job? Please apply from Salary.com
Job ID: j202112081231051378698
Recommended Job Skills: Blog Management, Content Strategy
Average Estimate Salary for a Social Media Manager: $95,032 to $126,989
This data is calculated using netizen feedback data. To get the most accurate number for your company jobs in your locations, use our subscription products: https://www.salary.com/companalyst Show more details...
via Salary.com
schedule_type: Full-time
MSC Cruises, the world’s third largest and fastest growing cruise line, is expanding its Contact Center Organization. As we continue to enjoy the re-emergence of the cruise industry, our contact center is hiring for multiple positions including the Manager of Process Improvement and Efficiency. Our ideal candidate is a skilled continuous improvement manger who is adept at business analysis... project management and solution implementation. MSC is
MSC Cruises, the world’s third largest and fastest growing cruise line, is expanding its Contact Center Organization. As we continue to enjoy the re-emergence of the cruise industry, our contact center is hiring for multiple positions including the Manager of Process Improvement and Efficiency. Our ideal candidate is a skilled continuous improvement manger who is adept at business analysis... project management and solution implementation. MSC is a family owned company offering competitive salary as well as second to none benefits including exclusive employee cruise privileges.
• Bachelor's degree in business administration, process management, or operations.
• Three years' experience in process optimization, project management, operations, or contact center management.
• A sharp eye for identifying weak points in processes and organizational structures.
• A strategic and analytical mindset.
• Exceptional communication abilities including writing, speaking, presenting and active listening.
• Dynamic thinking and problem-solving abilities.
• Demonstrated competency with MS Office (Word, Excel, PowerPoint), Outlook, Content Management Systems, Reservation Booking Systems, Telephone Systems
• Confidence in your abilities to champion and lead organizational change.
• Analyzes Contact Center process and procedures.
• Monitors operational and performance trends and converts data into reporting and recommendations to improve Contact Center, Customer Service and Group outcomes
• Investigates escalations, system issues, and complaints to develop process enhancement strategies.
• Collaborates with key stakeholders to enhance productivity and increase both caller and staff satisfaction.
• Collaborating with other stakeholders to enhance productivity and staff satisfaction.
• Strong analytical skills and ability to translate data into measurable action and present projects for evaluation and prioritization
• Ability to manage multiple workstreams and the same time and communicate concerns related to resources, timeline obstacles and prioritization.
• Communicating ideas and opinions to other members of management.
• Leads Training, mentoring, and guiding team members in new processes.
• Staying up-to-date with developments in management and process optimization.
VISA REQUIREMENTS (if any) Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide Show more details...
• Bachelor's degree in business administration, process management, or operations.
• Three years' experience in process optimization, project management, operations, or contact center management.
• A sharp eye for identifying weak points in processes and organizational structures.
• A strategic and analytical mindset.
• Exceptional communication abilities including writing, speaking, presenting and active listening.
• Dynamic thinking and problem-solving abilities.
• Demonstrated competency with MS Office (Word, Excel, PowerPoint), Outlook, Content Management Systems, Reservation Booking Systems, Telephone Systems
• Confidence in your abilities to champion and lead organizational change.
• Analyzes Contact Center process and procedures.
• Monitors operational and performance trends and converts data into reporting and recommendations to improve Contact Center, Customer Service and Group outcomes
• Investigates escalations, system issues, and complaints to develop process enhancement strategies.
• Collaborates with key stakeholders to enhance productivity and increase both caller and staff satisfaction.
• Collaborating with other stakeholders to enhance productivity and staff satisfaction.
• Strong analytical skills and ability to translate data into measurable action and present projects for evaluation and prioritization
• Ability to manage multiple workstreams and the same time and communicate concerns related to resources, timeline obstacles and prioritization.
• Communicating ideas and opinions to other members of management.
• Leads Training, mentoring, and guiding team members in new processes.
• Staying up-to-date with developments in management and process optimization.
VISA REQUIREMENTS (if any) Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide Show more details...
via Salary.com
schedule_type: Full-time
Join MSC Cruises at a pivotal time as we prepare to sail in North America once again. The Quality Assurance Specialist is a critical role responsible for monitoring and reviewing MSC Cruises inbound\/outbound telephone sales and web chat activities. The QA Specialist will document customer communications and provide feedback to management as required.
• Fluent written and spoken English. Any... additional language is considered an advantage
•
Join MSC Cruises at a pivotal time as we prepare to sail in North America once again. The Quality Assurance Specialist is a critical role responsible for monitoring and reviewing MSC Cruises inbound\/outbound telephone sales and web chat activities. The QA Specialist will document customer communications and provide feedback to management as required.
• Fluent written and spoken English. Any... additional language is considered an advantage
• 3 or more years of relevant Quality Assurance experience
• Excellent telephone skills, experience in a call centre environment
• Excellent knowledge of Microsoft Outlook, Word, Excel
• Ability to work flexibly with the needs of the business and under pressure
• Ability to think outside the box and be open to new challenges
• Demonstrate ability to interact and cooperate with all company employees
• Organization and prioritization skills
• Candidates must be service oriented, self-confident, and dependable
• Excellent verbal and written communication skills
• Determining customer service & sales quality standards by reviewing inbound and outbound calls.
• Verifying customer service level results by measuring product knowledge, sales & service ability, greeting, active listening, etiquette, objection handling, efficiency, and a courteous close of call.
• Calibration meetings with Training & Quality Assurance Manager with agent participation.
• Conduct daily coaching sessions on calls monitored.
• Utilize Call Tracking Metrics and scorecards to grade and evaluate calls.
• Manage and Schedule PVC usage of Communication Coach.
• Work with Training and Quality Assurance Manager to create structured reporting for management.
• Provide call recordings to management when requested.
• Monitor chat transcripts via Live Person chat platform.
• Focusing on critical areas including MSC Core Messaging, grammar, enunciation and listening skills.
VISA REQUIREMENTS (if any) Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide Show more details...
• Fluent written and spoken English. Any... additional language is considered an advantage
• 3 or more years of relevant Quality Assurance experience
• Excellent telephone skills, experience in a call centre environment
• Excellent knowledge of Microsoft Outlook, Word, Excel
• Ability to work flexibly with the needs of the business and under pressure
• Ability to think outside the box and be open to new challenges
• Demonstrate ability to interact and cooperate with all company employees
• Organization and prioritization skills
• Candidates must be service oriented, self-confident, and dependable
• Excellent verbal and written communication skills
• Determining customer service & sales quality standards by reviewing inbound and outbound calls.
• Verifying customer service level results by measuring product knowledge, sales & service ability, greeting, active listening, etiquette, objection handling, efficiency, and a courteous close of call.
• Calibration meetings with Training & Quality Assurance Manager with agent participation.
• Conduct daily coaching sessions on calls monitored.
• Utilize Call Tracking Metrics and scorecards to grade and evaluate calls.
• Manage and Schedule PVC usage of Communication Coach.
• Work with Training and Quality Assurance Manager to create structured reporting for management.
• Provide call recordings to management when requested.
• Monitor chat transcripts via Live Person chat platform.
• Focusing on critical areas including MSC Core Messaging, grammar, enunciation and listening skills.
VISA REQUIREMENTS (if any) Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide Show more details...
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