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Most recent job postings at msccruisesusa
via LinkedIn
posted_at: 11 hours agoschedule_type: Full-time
JOB PURPOSE
The Strategic Account Manager is responsible for working with the MSC Cruises USA's largest accounts and consortia partners in all aspects of marketing and strategic growth plans...
KEY ACCOUNTABILITIES
Manage the cooperative marketing budget with recommendations for increases/decreases. Maintain National Account agreements and agency marketing agreements through the analysis of budgets, revenue, cost of sale, commissions, trend reporting
JOB PURPOSE
The Strategic Account Manager is responsible for working with the MSC Cruises USA's largest accounts and consortia partners in all aspects of marketing and strategic growth plans...
KEY ACCOUNTABILITIES
Manage the cooperative marketing budget with recommendations for increases/decreases. Maintain National Account agreements and agency marketing agreements through the analysis of budgets, revenue, cost of sale, commissions, trend reporting and consortia/account database and affiliations
Work effectively to execute marketing plans ensuring deadlines are met
Communicate and liaise with Trade Marketing, Events team, and other relevant departments for support of overall account base, marketing programs and events.
Ensure brand messaging guidelines are followed across account portfolio (print, digital, websites, intranet sites, etc.)
Build and maintain relationships with assigned account portfolio to ensure marketing strategies and support needs are implemented/executed.
Dedicated focus on agent engagement via webinars, events, seminars while targeting top producers and non-producers to grow number of engaged advisors.
Assist advisors with sales support focused on growing their business with MSC.
Process and confirm payment of invoices for approved Cooperative Marketing programs within the quarter they were executed.
Assist with secondary phone field initiatives to maintain and update database.
Work closely with Sales leadership to provide guidance and support to the field sales team to ensure national account programs and agency agent engagement plans are executed at the field level.
Communicate externally with all National & top accounts weekly promotions/offers and internally to field sales team all new offers and initiatives.
Responsible for 30% of travel, attending local, regional, and national conferences, trade shows, ship inspections, Sales meetings, company events, Seminars at Sea and to assist with sales call visits.
Support and assist Director of Strategic accounts as needed
QUALIFICATIONS
Fluent English, oral and written skills. Any additional language is considered an advantage.
Bachelor's Degree, equivalent education, or 3-5 years sales experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with little to no guidance.
Solid written and verbal communication skills a must. Clear and precise communication at all levels of the organization is essential.
Excellent interpersonal skills, strength in communicating in a multicultural environment with all levels of employees and management.
Excellent organizational and presentation skills.
Excellent relationship building skills.
Ability to multi-task and be flexible in a fast-paced environment.
Software: Proficiency in MS Word, Excel, PowerPoint
Ability to read, analyze and interpret common financial reports and legal documents.
Ability to clearly and effectively present information to top management, public groups, and/or accounts.
VISA REQUIREMENTS
US passport or green card Show more details...
The Strategic Account Manager is responsible for working with the MSC Cruises USA's largest accounts and consortia partners in all aspects of marketing and strategic growth plans...
KEY ACCOUNTABILITIES
Manage the cooperative marketing budget with recommendations for increases/decreases. Maintain National Account agreements and agency marketing agreements through the analysis of budgets, revenue, cost of sale, commissions, trend reporting and consortia/account database and affiliations
Work effectively to execute marketing plans ensuring deadlines are met
Communicate and liaise with Trade Marketing, Events team, and other relevant departments for support of overall account base, marketing programs and events.
Ensure brand messaging guidelines are followed across account portfolio (print, digital, websites, intranet sites, etc.)
Build and maintain relationships with assigned account portfolio to ensure marketing strategies and support needs are implemented/executed.
Dedicated focus on agent engagement via webinars, events, seminars while targeting top producers and non-producers to grow number of engaged advisors.
Assist advisors with sales support focused on growing their business with MSC.
Process and confirm payment of invoices for approved Cooperative Marketing programs within the quarter they were executed.
Assist with secondary phone field initiatives to maintain and update database.
Work closely with Sales leadership to provide guidance and support to the field sales team to ensure national account programs and agency agent engagement plans are executed at the field level.
Communicate externally with all National & top accounts weekly promotions/offers and internally to field sales team all new offers and initiatives.
Responsible for 30% of travel, attending local, regional, and national conferences, trade shows, ship inspections, Sales meetings, company events, Seminars at Sea and to assist with sales call visits.
Support and assist Director of Strategic accounts as needed
QUALIFICATIONS
Fluent English, oral and written skills. Any additional language is considered an advantage.
Bachelor's Degree, equivalent education, or 3-5 years sales experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with little to no guidance.
Solid written and verbal communication skills a must. Clear and precise communication at all levels of the organization is essential.
Excellent interpersonal skills, strength in communicating in a multicultural environment with all levels of employees and management.
Excellent organizational and presentation skills.
Excellent relationship building skills.
Ability to multi-task and be flexible in a fast-paced environment.
Software: Proficiency in MS Word, Excel, PowerPoint
Ability to read, analyze and interpret common financial reports and legal documents.
Ability to clearly and effectively present information to top management, public groups, and/or accounts.
VISA REQUIREMENTS
US passport or green card Show more details...
via Uvaro
posted_at: 20 days agoschedule_type: Full-time
MSC Cruises is expanding its field sales team. This is a brand new position designed to develop, maintain and service Travel Partner relationships within the New York territory, through in person sales meetings and events. Within corporate guidelines, represent MSC Cruises as the brand ambassador for that territory to create a positive perception and establish partnerships using a variety of... strategies and innovative methods. Seeking someone who
MSC Cruises is expanding its field sales team. This is a brand new position designed to develop, maintain and service Travel Partner relationships within the New York territory, through in person sales meetings and events. Within corporate guidelines, represent MSC Cruises as the brand ambassador for that territory to create a positive perception and establish partnerships using a variety of... strategies and innovative methods. Seeking someone who lives in Long Island, the Boroughs or New York City, and is familiar with this territory with cruise experience. #L1-LC1
Minimum 3 years experience managing relationships with travel partners for a cruise line or other travel business
Bachelor’s Degree or equivalent combination of education and\/or relevant sales experience;
Minimum 5 years field based sales experience and large contract negotiations
Experience in negotiating and creating marketing plans required;
Basic knowledge of Customer Relationship Management software.
Experienced with Microsoft Outlook, Word, Excel and PowerPoint;
Ability to build personal credibility by way of solid product knowledge, procedures, consistent follow-through and problem solving skills; and execute agreements using superior negotiation and presentation skills.
Ability to prepare and analyze Cost of Sale results.
Business acumen – maintain knowledge of market and competitive trends.
Effective time management skills to work independently.
Mines assigned major territory for new business streams on a regular basis. Research and continually source for new revenue opportunities and methods within territory to achieve sales goals.
Builds and establishes new Travel Agency business. Retain and manage business relationships for each travel agency and develop personalized approach to help maximize agencies’ profits. Generate ideas and strategies to actively participate in travel agency growth.
Plans, creates and implements an annual territory sales plan to achieve and maximize territory sales objectives as well as ensuring achievement of assigned goals. Reviews sales plan, accounts, promotional efforts and ROI monthly to determine success track, making adjustments to plan, when\/where necessary.
Develops a plan to remain accessible to travel partners and maintain open communication channels. Making a minimum of 25 in person Sales Calls a week.
Manages budget within guidelines to include travel, Co-Op and all other expenses. Review spend at the end of each Month.
Supports National Accounts marketing programs, promotions and events.
Analyzes sales data to present monthly, quarterly business reviews with accounts and make recommendations.
Conducts Seminars, Familiarization Cruises, Cruise events, Trade and Consumer shows, as needed; therefore must have a reliable form of transportation, and must be able to travel as required. Requires travel of approximately 90%.
Remains current on corporate information, policies, procedures, sales and marketing programs, corporate communications and related materials.
Performs other job related functions as assigned. VISA REQUIREMENTS (if any)
US passport or green card Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide Show more details...
Minimum 3 years experience managing relationships with travel partners for a cruise line or other travel business
Bachelor’s Degree or equivalent combination of education and\/or relevant sales experience;
Minimum 5 years field based sales experience and large contract negotiations
Experience in negotiating and creating marketing plans required;
Basic knowledge of Customer Relationship Management software.
Experienced with Microsoft Outlook, Word, Excel and PowerPoint;
Ability to build personal credibility by way of solid product knowledge, procedures, consistent follow-through and problem solving skills; and execute agreements using superior negotiation and presentation skills.
Ability to prepare and analyze Cost of Sale results.
Business acumen – maintain knowledge of market and competitive trends.
Effective time management skills to work independently.
Mines assigned major territory for new business streams on a regular basis. Research and continually source for new revenue opportunities and methods within territory to achieve sales goals.
Builds and establishes new Travel Agency business. Retain and manage business relationships for each travel agency and develop personalized approach to help maximize agencies’ profits. Generate ideas and strategies to actively participate in travel agency growth.
Plans, creates and implements an annual territory sales plan to achieve and maximize territory sales objectives as well as ensuring achievement of assigned goals. Reviews sales plan, accounts, promotional efforts and ROI monthly to determine success track, making adjustments to plan, when\/where necessary.
Develops a plan to remain accessible to travel partners and maintain open communication channels. Making a minimum of 25 in person Sales Calls a week.
Manages budget within guidelines to include travel, Co-Op and all other expenses. Review spend at the end of each Month.
Supports National Accounts marketing programs, promotions and events.
Analyzes sales data to present monthly, quarterly business reviews with accounts and make recommendations.
Conducts Seminars, Familiarization Cruises, Cruise events, Trade and Consumer shows, as needed; therefore must have a reliable form of transportation, and must be able to travel as required. Requires travel of approximately 90%.
Remains current on corporate information, policies, procedures, sales and marketing programs, corporate communications and related materials.
Performs other job related functions as assigned. VISA REQUIREMENTS (if any)
US passport or green card Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide Show more details...
via Indeed
posted_at: 12 hours agoschedule_type: Full-time
MSC Cruises, the world’s third largest and fastest growing cruise line brand is hiring for the MSC Cruise Concierge position. The MSC Cruise Concierge is a multi-channel salesperson, responsible for selling MSC Cruises products and services, contributing to the achievement of the business objectives set by Head Office and to the delivery of operational excellence and quality of service towards... MSC Cruises customers. A MSC Cruise Concierge is
MSC Cruises, the world’s third largest and fastest growing cruise line brand is hiring for the MSC Cruise Concierge position. The MSC Cruise Concierge is a multi-channel salesperson, responsible for selling MSC Cruises products and services, contributing to the achievement of the business objectives set by Head Office and to the delivery of operational excellence and quality of service towards... MSC Cruises customers. A MSC Cruise Concierge is also responsible for the effective handling of all individual customers’ requests coming by telephone, email, social media, and chat, in line with MSC Service Standards & Procedures.
Key Responsibilities
• Sell MSC Cruise vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.
• Sell consultatively and make recommendations to prospects and existing guests.
• Maximize all opportunities in the process of the sale.
• Maintain contact with all clients to ensure high levels of client satisfaction.
• Maintain accurate records of all guests and potential customers within Siebel and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.
• · Meet assigned annual sales quota and other relevant individual and departmental KPIs.
• Assist in departmental sales efforts to move soft sailings and last-minute inventory.
• Proactively establish and maintain effective working team relationships with all support departments.
• Adherence to schedule, objectives, and goals.
• Other duties as assigned by management.
Job-Requirements
• Fluent English, oral and written. (Any additional language is considered an advantage).
• High School Diploma or equivalent; Bachelor’s degree in Marketing; Business Administration or related field preferred.
• Minimum one year of Sales experience; two years sales experience preferred. Cruise sales a plus.
• Ability to build trust, value others, communicate effectively, execute, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Experience with Microsoft Outlook, Word, Excel, and basic computer proficiency.
• Proven resilience and ability to work well under pressure.
• Flexibility to work occasional extended hours, evening hours, and weekends.
• Strong understanding of customer, market dynamics and requirements.
Work authorization
• US Passport or US Permanent Residents
• MSC Cruises USA is an e-verify employer
Job Type: Full-time
Salary: From $20.00 per hour
Expected hours: 40 per week
Benefits:
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Compensation package:
• Commission pay
Schedule:
• 8 hour shift
Travel requirement:
• No travel
Ability to Relocate:
• Fort Lauderdale, FL 33309: Relocate before starting work (Required)
Work Location: Hybrid remote in Fort Lauderdale, FL 33309 Show more details...
Key Responsibilities
• Sell MSC Cruise vacation packages to direct customers, employing selling skills and utilizing product knowledge to effectively present MSC Cruises products.
• Sell consultatively and make recommendations to prospects and existing guests.
• Maximize all opportunities in the process of the sale.
• Maintain contact with all clients to ensure high levels of client satisfaction.
• Maintain accurate records of all guests and potential customers within Siebel and continually develop a database of qualified leads through referrals, direct mail, email, social media, and networking.
• · Meet assigned annual sales quota and other relevant individual and departmental KPIs.
• Assist in departmental sales efforts to move soft sailings and last-minute inventory.
• Proactively establish and maintain effective working team relationships with all support departments.
• Adherence to schedule, objectives, and goals.
• Other duties as assigned by management.
Job-Requirements
• Fluent English, oral and written. (Any additional language is considered an advantage).
• High School Diploma or equivalent; Bachelor’s degree in Marketing; Business Administration or related field preferred.
• Minimum one year of Sales experience; two years sales experience preferred. Cruise sales a plus.
• Ability to build trust, value others, communicate effectively, execute, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Experience with Microsoft Outlook, Word, Excel, and basic computer proficiency.
• Proven resilience and ability to work well under pressure.
• Flexibility to work occasional extended hours, evening hours, and weekends.
• Strong understanding of customer, market dynamics and requirements.
Work authorization
• US Passport or US Permanent Residents
• MSC Cruises USA is an e-verify employer
Job Type: Full-time
Salary: From $20.00 per hour
Expected hours: 40 per week
Benefits:
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
• Work from home
Compensation package:
• Commission pay
Schedule:
• 8 hour shift
Travel requirement:
• No travel
Ability to Relocate:
• Fort Lauderdale, FL 33309: Relocate before starting work (Required)
Work Location: Hybrid remote in Fort Lauderdale, FL 33309 Show more details...
via LinkedIn
posted_at: 20 days agoschedule_type: Full-time
JOB PURPOSE
MSC Cruises is recruiting for its Cyber Security department a Cyber Security Officer Manager to support the enhancement of Cyber Security and Privacy requirements in the MSC Cruises USA in Miami office and across the organization in alignment with the Cyber security Framework and Privacy Framework with the directions provided by the Corporate Cyber Security Department and Privacy... Function.
KEY ACCOUNTABILITIES
Coordinate the Cyber
JOB PURPOSE
MSC Cruises is recruiting for its Cyber Security department a Cyber Security Officer Manager to support the enhancement of Cyber Security and Privacy requirements in the MSC Cruises USA in Miami office and across the organization in alignment with the Cyber security Framework and Privacy Framework with the directions provided by the Corporate Cyber Security Department and Privacy... Function.
KEY ACCOUNTABILITIES
Coordinate the Cyber Security and Privacy Compliance in MSC Cruises USA, in order to support the implementation of cyber security and data privacy projects, in alignment with the Corporate Cybersecurity Department and Data Protection Officer.
Work with IT departments and business units, in order to:
-Improve the cyber security posture of the organization.
-Support the implementation of the cyber requirements given by the Corporate Cyber Security department.
-Partner with business stakeholders across the company to raise awareness of risk management concerns: Identify risks on business initiatives and support business owners in managing them.
-Develop and enhance the application of the information security management framework, in MSC Cruises USA collaborating with the Corporate Cyber Security department.
-Ensuring that newly acquired technology complies with the IT security regulations, collaborating with the Corporate Cyber Security department. Promote the Cyber Security culture and awareness.
-Support the IT departments in the implementation of the cyber security countermeasures in alignment with the Cyber Security framework.
Support the IT departments in the implementation of the cyber security countermeasures in alignment with the Cyber Security framework.
Presenting regular feedback reports on the cyber security projects of MSC Cruises USA to the Corporate Cyber Security Department and to the Chief Information Security Officer (CISO)
Support the Data Protection Officer in implementing, managing and supervising Privacy requirements and compliance according to US Privacy Laws (CCPA, CPRA and other state laws). More specifically,
-Performs privacy risk assessment that addresses the key areas of privacy risk/opportunity.
-Monitors privacy trends, laws and initiatives.
-Maintains and updates the Records of Processing Activities and other registers.
-Drafts privacy policies and procedures and other documents, contributes to DPIA, TIA and other assessments.
-Advises business functions on privacy topics and coordinates privacy matters with HQ and local US stakeholders.
-Acts as a point of contact for local authorities.
Promote the Cyber Security and Privacy culture and awareness.
QUALIFICATIONS
English as primary language.
4-6 years of IT experience in an information security role and supervisory role.
sound knowledge of information security technologies.
Deep knowledge of US Privacy Laws and requirements (CCPA, CPRA and other sectorial and state privacy laws) and experience in implementing of those requirements.
Ability to document technical analysis and articulate outcomes to non-technical audiences.
Excellent communication skills and ability to report effectively and presenting impactfully to management.
Experience in maritime security would be a plus.
Strong analytical and problem-solving skills.
Knowledge of common information security management frameworks, such as ISO/IEC 27001, and NIST
Experience with Cloud computing across virtualized environments.
Experience with contract and vendor negotiations and management including managed services.
Certifications in field of information security, cyber security & risk management will be an advantage (e.g. ISO27001, CISSP, CISM, CRISC etc.).
Adaptable individual and Team player.
VISA REQUIREMENTS
US passport or green card Show more details...
MSC Cruises is recruiting for its Cyber Security department a Cyber Security Officer Manager to support the enhancement of Cyber Security and Privacy requirements in the MSC Cruises USA in Miami office and across the organization in alignment with the Cyber security Framework and Privacy Framework with the directions provided by the Corporate Cyber Security Department and Privacy... Function.
KEY ACCOUNTABILITIES
Coordinate the Cyber Security and Privacy Compliance in MSC Cruises USA, in order to support the implementation of cyber security and data privacy projects, in alignment with the Corporate Cybersecurity Department and Data Protection Officer.
Work with IT departments and business units, in order to:
-Improve the cyber security posture of the organization.
-Support the implementation of the cyber requirements given by the Corporate Cyber Security department.
-Partner with business stakeholders across the company to raise awareness of risk management concerns: Identify risks on business initiatives and support business owners in managing them.
-Develop and enhance the application of the information security management framework, in MSC Cruises USA collaborating with the Corporate Cyber Security department.
-Ensuring that newly acquired technology complies with the IT security regulations, collaborating with the Corporate Cyber Security department. Promote the Cyber Security culture and awareness.
-Support the IT departments in the implementation of the cyber security countermeasures in alignment with the Cyber Security framework.
Support the IT departments in the implementation of the cyber security countermeasures in alignment with the Cyber Security framework.
Presenting regular feedback reports on the cyber security projects of MSC Cruises USA to the Corporate Cyber Security Department and to the Chief Information Security Officer (CISO)
Support the Data Protection Officer in implementing, managing and supervising Privacy requirements and compliance according to US Privacy Laws (CCPA, CPRA and other state laws). More specifically,
-Performs privacy risk assessment that addresses the key areas of privacy risk/opportunity.
-Monitors privacy trends, laws and initiatives.
-Maintains and updates the Records of Processing Activities and other registers.
-Drafts privacy policies and procedures and other documents, contributes to DPIA, TIA and other assessments.
-Advises business functions on privacy topics and coordinates privacy matters with HQ and local US stakeholders.
-Acts as a point of contact for local authorities.
Promote the Cyber Security and Privacy culture and awareness.
QUALIFICATIONS
English as primary language.
4-6 years of IT experience in an information security role and supervisory role.
sound knowledge of information security technologies.
Deep knowledge of US Privacy Laws and requirements (CCPA, CPRA and other sectorial and state privacy laws) and experience in implementing of those requirements.
Ability to document technical analysis and articulate outcomes to non-technical audiences.
Excellent communication skills and ability to report effectively and presenting impactfully to management.
Experience in maritime security would be a plus.
Strong analytical and problem-solving skills.
Knowledge of common information security management frameworks, such as ISO/IEC 27001, and NIST
Experience with Cloud computing across virtualized environments.
Experience with contract and vendor negotiations and management including managed services.
Certifications in field of information security, cyber security & risk management will be an advantage (e.g. ISO27001, CISSP, CISM, CRISC etc.).
Adaptable individual and Team player.
VISA REQUIREMENTS
US passport or green card Show more details...
via Jooble
posted_at: 4 days agoschedule_type: Full-time
JOB PURPOSE
MSC Cruises, the world's third largest and fastest-growing cruise line, is expanding its communications team in the USA. Reporting to the VP of Communications, MSC Cruises USA, the Director of Media Relations will serve as the country leader of crisis communications, issues management, sustainability messaging and other corporate communications functions. This role will help build... and protect MSC Cruises' reputation in the U.S., supporting
JOB PURPOSE
MSC Cruises, the world's third largest and fastest-growing cruise line, is expanding its communications team in the USA. Reporting to the VP of Communications, MSC Cruises USA, the Director of Media Relations will serve as the country leader of crisis communications, issues management, sustainability messaging and other corporate communications functions. This role will help build... and protect MSC Cruises' reputation in the U.S., supporting executive speaking opportunities, business media interviews, and trade media engagement. #LI-LC1
This is a hybrid position requiring 2 days / week in the office in S Florida.
KEY ACCOUNTABILITIES
Coordinate crisis communications and issues management response strategy for urgent media matters.
Develop communications plans, draft messaging/statements, and strategic communications counsel for U.S. communications team issues management protocols and responses.
Work closely with global corporate communications teams to support goals and needs in the U.S., including sustainability communications, crisis communications, government relations, and employee engagement.
Support and organize executive speaking opportunities, media interviews and stakeholder communications.
Investigate, monitor, and work with internal stakeholders regarding guest complaints with media sensitivities.
Collaborate with Human Resources and internal communications team to support employee engagement initiatives and messaging needs.
Work with trade engagement, trade marketing and sales teams to reinforce industry messaging and build relationships with trade media.
Support social media and guest communications teams with messaging and response strategy around irregular operations or sensitive topics.
Manage and support global crisis communications agency.
Write and edit press releases, talking points, presentations, scripts and other materials.
Support government relations team with events and messaging, including maiden calls, dignitary visits, stakeholder communications and event management.
QUALIFICATIONS (skills, competencies, experience)
7+ years experience in corporate communications, crisis communications, reputation management or media relations, preferably with travel/hospitality experience
Bachelor's degree in journalism, communications, or other relevant subject
Exceptional communications skills, confidence and experience liaising with senior stakeholders, both internally and externally
Advanced writing skills, including speechwriting, press release development and media interview preparation.
Accustomed to working closely with internal business partners in Marketing, PR, Revenue Management and Contact Center.
Demonstrable experience of driving crisis and corporate communications strategy, both internal and external
Exceptional Powerpoint and presentation development skills, including knowledge of video and visual asset creation.
VISA REQUIREMENTS (if any)
US passport or Green Card Show more details...
MSC Cruises, the world's third largest and fastest-growing cruise line, is expanding its communications team in the USA. Reporting to the VP of Communications, MSC Cruises USA, the Director of Media Relations will serve as the country leader of crisis communications, issues management, sustainability messaging and other corporate communications functions. This role will help build... and protect MSC Cruises' reputation in the U.S., supporting executive speaking opportunities, business media interviews, and trade media engagement. #LI-LC1
This is a hybrid position requiring 2 days / week in the office in S Florida.
KEY ACCOUNTABILITIES
Coordinate crisis communications and issues management response strategy for urgent media matters.
Develop communications plans, draft messaging/statements, and strategic communications counsel for U.S. communications team issues management protocols and responses.
Work closely with global corporate communications teams to support goals and needs in the U.S., including sustainability communications, crisis communications, government relations, and employee engagement.
Support and organize executive speaking opportunities, media interviews and stakeholder communications.
Investigate, monitor, and work with internal stakeholders regarding guest complaints with media sensitivities.
Collaborate with Human Resources and internal communications team to support employee engagement initiatives and messaging needs.
Work with trade engagement, trade marketing and sales teams to reinforce industry messaging and build relationships with trade media.
Support social media and guest communications teams with messaging and response strategy around irregular operations or sensitive topics.
Manage and support global crisis communications agency.
Write and edit press releases, talking points, presentations, scripts and other materials.
Support government relations team with events and messaging, including maiden calls, dignitary visits, stakeholder communications and event management.
QUALIFICATIONS (skills, competencies, experience)
7+ years experience in corporate communications, crisis communications, reputation management or media relations, preferably with travel/hospitality experience
Bachelor's degree in journalism, communications, or other relevant subject
Exceptional communications skills, confidence and experience liaising with senior stakeholders, both internally and externally
Advanced writing skills, including speechwriting, press release development and media interview preparation.
Accustomed to working closely with internal business partners in Marketing, PR, Revenue Management and Contact Center.
Demonstrable experience of driving crisis and corporate communications strategy, both internal and external
Exceptional Powerpoint and presentation development skills, including knowledge of video and visual asset creation.
VISA REQUIREMENTS (if any)
US passport or Green Card Show more details...
via LinkedIn
posted_at: 10 days agoschedule_type: Part-time and Contractor
JOB PURPOSE
MSC Cruises, the world's third largest cruise line, is looking seeking a contractor for its U.S. Social Media team. This is a part time role, approx. 20 hours / week. Seeking someone local to S Florida as whilst regular in-office hours won't be required, some face time is preferred...
The Social Media Content Creator is proficient in social media editing, tasked with creating 2-3 videos per week based on existing footage. They must possess
JOB PURPOSE
MSC Cruises, the world's third largest cruise line, is looking seeking a contractor for its U.S. Social Media team. This is a part time role, approx. 20 hours / week. Seeking someone local to S Florida as whilst regular in-office hours won't be required, some face time is preferred...
The Social Media Content Creator is proficient in social media editing, tasked with creating 2-3 videos per week based on existing footage. They must possess knowledge and expertise in social trends, utilizing tools such as Photoshop, Premiere Pro, and a moderate understanding of After Effects. The ideal candidate should be able to develop engaging social media content that tells the brand story.
KEY ACCOUNTABILITIES
- Conceptualize and produce engaging TikTok/Reels content for MSC Cruises USA Social Media Pages.
- Collaborate with the Social Media team to brainstorm content ideas aimed at increasing engagement and brand awareness.
QUALIFICATIONS
- Bachelor's degree in Film, Communications, Advertising, Marketing, or related field.
- Excellent communication skills, including verbal, written, and copywriting abilities.
- Proficiency in Canva and Adobe Suite, particularly Photoshop, Premiere Pro, and a moderate understanding of After Effects.
- Experience in photo and video production, including shooting with simple equipment and editing both within and outside of platforms (graphic overlays, music syncing, etc.).
- Up-to-date knowledge of the latest social media trends and cultural moments.
- Affinity for and daily usage of TikTok.
VISA REQUIREMENTS
US passport or green card Show more details...
MSC Cruises, the world's third largest cruise line, is looking seeking a contractor for its U.S. Social Media team. This is a part time role, approx. 20 hours / week. Seeking someone local to S Florida as whilst regular in-office hours won't be required, some face time is preferred...
The Social Media Content Creator is proficient in social media editing, tasked with creating 2-3 videos per week based on existing footage. They must possess knowledge and expertise in social trends, utilizing tools such as Photoshop, Premiere Pro, and a moderate understanding of After Effects. The ideal candidate should be able to develop engaging social media content that tells the brand story.
KEY ACCOUNTABILITIES
- Conceptualize and produce engaging TikTok/Reels content for MSC Cruises USA Social Media Pages.
- Collaborate with the Social Media team to brainstorm content ideas aimed at increasing engagement and brand awareness.
QUALIFICATIONS
- Bachelor's degree in Film, Communications, Advertising, Marketing, or related field.
- Excellent communication skills, including verbal, written, and copywriting abilities.
- Proficiency in Canva and Adobe Suite, particularly Photoshop, Premiere Pro, and a moderate understanding of After Effects.
- Experience in photo and video production, including shooting with simple equipment and editing both within and outside of platforms (graphic overlays, music syncing, etc.).
- Up-to-date knowledge of the latest social media trends and cultural moments.
- Affinity for and daily usage of TikTok.
VISA REQUIREMENTS
US passport or green card Show more details...
via Jooble
posted_at: 13 days agoschedule_type: Full-time
JOB PURPOSE
MSC Cruises is seeking a Director, Human Resources Business Partner (HRBP) to lead a best-in-class talent agenda and build new capabilities in a fast-paced, rapidly growing market for the global company. This position requires a seasoned HR professional who will be a thought partner to the leadership team, bringing best practices to the region and collaborate closely with other... markets to ensure MSC is well positioned to attract, develop
JOB PURPOSE
MSC Cruises is seeking a Director, Human Resources Business Partner (HRBP) to lead a best-in-class talent agenda and build new capabilities in a fast-paced, rapidly growing market for the global company. This position requires a seasoned HR professional who will be a thought partner to the leadership team, bringing best practices to the region and collaborate closely with other... markets to ensure MSC is well positioned to attract, develop and retain top talent. The Director, HRBP will bring analytical rigor to align the people agenda to ROI and business results. S/he will be a champion of culture, continuing to shape mission and values and leading with "people first". This role is equal parts strategy and execution, and a successful HR leader will be able to find the right involvement in the details that really matter. #LI-LC1
The Director- HRBP will serve as the key Business Partner to Marketing, including E-Commerce, Trade Sales, Contact Center, Commercial Management, Outbound Sales, Revenue Management, Casino USAS/he will support approximately 300 MSC U.S. employees and support the continued growth of the Commercial Sales organization. This role reports to the Vice President, Human Resources MSC Cruises USA and dotted line to the Executive Vice President & Chief Commercial Officer.
KEY ACCOUNTABILITIES
Span of Control
Support approximately 300+ employees
Serve as the HRBP to Marketing, including E-Commerce, Trade Sales, Contact Center, Commercial Management, Outbound Sales, Revenue Mgt, Casino USA Business Complexity includes the support of 5 ships (adding 2 additional), 4 ports
Specific Responsibilities
Oversee all strategic and operational HR functions: employee engagement, learning & development, performance management, talent planning, talent management, HRIS, onboarding, organizational design, compensation and benefits
Serve as the key HRBP for all people matters
Lead and support the design and execution of talent reviews and formal succession planning
Develop organizational design to meet the future growth and create the business talent planning strategy to support
Manage full employee lifecycle from onboarding to offboarding
Create, educate and train leaders of people on effective ways to lead people, manage performance and develop employees at all levels
Create, track and report HR Metrics
Track and update organization charts and human capital budgets
Coordinate, and lead employee training both mandatory and developmental
Facilitate investigations
General Responsibilities
Designs and manages, in collaboration with Corporate HR, a process of organization development that addresses needs across performance management, succession planning, employee development, key employee retention strategies, organization design, and change management
Alongside senior leadership team, plays a key role in driving overall employee engagement, as well as service levels and productivity in guest facing roles (contact center / sales)
Prepares the annual headcount and salary cost budgets, conducts reviews and analysis on an ongoing basis, and partners with finance leaders and management team to ensure proper management of workforce-related costs
Develops and maintains program and policy documents to support the organization (i.e. compensation cycle documentation and process, workforce and budget management documentation and process, onboarding and offboarding processes, etc.)
Researches, develops, and implements competitive compensation, benefits, and incentive programs
Drives Diversity, Equity, Inclusion and Belongingness initiatives. Contributes to improving employee health and wellbeing through people-centric approach.
Supervises and provides leadership to the HR team; assists with resolution of employee relations, compensation, and benefits questions, concerns and issues
Ensures compliance with employment, benefits, insurance, safety and other laws, regulations, and requirements
Fosters cross-functional relationships and ensures managers and team members are properly connected through coaching, communications, and collaboration
QUALIFICATIONS (skills, competencies, experience)
Qualifications
Bachelors degree in Human Resources, Psychology or related field required
At least 10 years of professional Human Resources experience
HR Certification preferred (SHRM- CP or SHRM- SCP)
Experience leading a team of HR professionals
Required Skills/Abilities
Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict resolution skills
Ability to function well in a high-paced, high growth environment
Proficient in Microsoft Office applications
Must have high level of attention to detail, willing to challenge status quo, effective at influencing change, comfortable navigating ambiguity.
Must have a solid understanding of HR laws and regulations
VISA REQUIREMENTS (if any)
US passport or Green Card Show more details...
MSC Cruises is seeking a Director, Human Resources Business Partner (HRBP) to lead a best-in-class talent agenda and build new capabilities in a fast-paced, rapidly growing market for the global company. This position requires a seasoned HR professional who will be a thought partner to the leadership team, bringing best practices to the region and collaborate closely with other... markets to ensure MSC is well positioned to attract, develop and retain top talent. The Director, HRBP will bring analytical rigor to align the people agenda to ROI and business results. S/he will be a champion of culture, continuing to shape mission and values and leading with "people first". This role is equal parts strategy and execution, and a successful HR leader will be able to find the right involvement in the details that really matter. #LI-LC1
The Director- HRBP will serve as the key Business Partner to Marketing, including E-Commerce, Trade Sales, Contact Center, Commercial Management, Outbound Sales, Revenue Management, Casino USAS/he will support approximately 300 MSC U.S. employees and support the continued growth of the Commercial Sales organization. This role reports to the Vice President, Human Resources MSC Cruises USA and dotted line to the Executive Vice President & Chief Commercial Officer.
KEY ACCOUNTABILITIES
Span of Control
Support approximately 300+ employees
Serve as the HRBP to Marketing, including E-Commerce, Trade Sales, Contact Center, Commercial Management, Outbound Sales, Revenue Mgt, Casino USA Business Complexity includes the support of 5 ships (adding 2 additional), 4 ports
Specific Responsibilities
Oversee all strategic and operational HR functions: employee engagement, learning & development, performance management, talent planning, talent management, HRIS, onboarding, organizational design, compensation and benefits
Serve as the key HRBP for all people matters
Lead and support the design and execution of talent reviews and formal succession planning
Develop organizational design to meet the future growth and create the business talent planning strategy to support
Manage full employee lifecycle from onboarding to offboarding
Create, educate and train leaders of people on effective ways to lead people, manage performance and develop employees at all levels
Create, track and report HR Metrics
Track and update organization charts and human capital budgets
Coordinate, and lead employee training both mandatory and developmental
Facilitate investigations
General Responsibilities
Designs and manages, in collaboration with Corporate HR, a process of organization development that addresses needs across performance management, succession planning, employee development, key employee retention strategies, organization design, and change management
Alongside senior leadership team, plays a key role in driving overall employee engagement, as well as service levels and productivity in guest facing roles (contact center / sales)
Prepares the annual headcount and salary cost budgets, conducts reviews and analysis on an ongoing basis, and partners with finance leaders and management team to ensure proper management of workforce-related costs
Develops and maintains program and policy documents to support the organization (i.e. compensation cycle documentation and process, workforce and budget management documentation and process, onboarding and offboarding processes, etc.)
Researches, develops, and implements competitive compensation, benefits, and incentive programs
Drives Diversity, Equity, Inclusion and Belongingness initiatives. Contributes to improving employee health and wellbeing through people-centric approach.
Supervises and provides leadership to the HR team; assists with resolution of employee relations, compensation, and benefits questions, concerns and issues
Ensures compliance with employment, benefits, insurance, safety and other laws, regulations, and requirements
Fosters cross-functional relationships and ensures managers and team members are properly connected through coaching, communications, and collaboration
QUALIFICATIONS (skills, competencies, experience)
Qualifications
Bachelors degree in Human Resources, Psychology or related field required
At least 10 years of professional Human Resources experience
HR Certification preferred (SHRM- CP or SHRM- SCP)
Experience leading a team of HR professionals
Required Skills/Abilities
Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict resolution skills
Ability to function well in a high-paced, high growth environment
Proficient in Microsoft Office applications
Must have high level of attention to detail, willing to challenge status quo, effective at influencing change, comfortable navigating ambiguity.
Must have a solid understanding of HR laws and regulations
VISA REQUIREMENTS (if any)
US passport or Green Card Show more details...
via Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
3.
8 4 hours ago Full Job Description MS Cruises, the world's third largest and fastest growing cruise brand, is expanding its HR team.
This position is responsible for assisting the VP of HR MSC Cruises USA and working with the team on all HR functions, supporting the day-to-day HR related needs of our internal clients...
This role will have a specific focus on both Facilities Management and being the lead coordinator (alongside VP HR) for our CARE
3.
8 4 hours ago Full Job Description MS Cruises, the world's third largest and fastest growing cruise brand, is expanding its HR team.
This position is responsible for assisting the VP of HR MSC Cruises USA and working with the team on all HR functions, supporting the day-to-day HR related needs of our internal clients...
This role will have a specific focus on both Facilities Management and being the lead coordinator (alongside VP HR) for our CARE Team, which develops and executes support to our employees, guests and their families during a crisis.
The role will be in our Miami office with some visits to our Fort Lauderdale office when needed Bachelor's degree with Human Resources emphasis Minimum of 5 years of Human Resources experience Must have managed Employee Relations and stressful situation that may require some level of psychological awareness Previous experience with Facilities Management is a strong plus Proficient in Microsoft Office with high level of knowledge of Excel Competent with ADP Workforce Now or similar payroll system Fluent English, oral and written skills.
Any additional language is considered an advantage.
Competency:
Ethical Practice Competency:
Global and Cultural Awareness Competency:
Relationship Management Supports, establishes and maintains an intimate understanding of the client organizations and the business, in the interest of building effective and productive working relationships with internal stakeholders and clients, at all levels of the organization.
Facilitate the consistent application, implementation and improvement of HR policies, processes, and programs (e.
g.
, merit and promotion, planning, performance management, employee relations, career development, employee relations, headcount planning, etc.
) Coach business executives on HR policies and processes, including talent planning, learning and development, and performance management to promote engagement and a culture of continuous growth and development.
Collaborates with recruitment, with a strong focus on acquiring and retaining top talent and on building pipeline for future needs Proactively works on the Facility Management of our two offices in Miami and Fort Lauderdale assisting the VP of HR in day-by-day operations and long-term projects.
Together with the VP of HR, acts as the Lead coordinator of the CARE team Collaborates in or leads specific HR projects Coordinates and manages employee engagement and recognition activities Performs other duties as assigned VISA REQUIREMENTS (if any) US passport or green card Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean.
Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf.
MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide.
As a result of a euro 6.
5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes:
Lirica, Musica, Fantasia and Meraviglia.
The fleet's average age is 7 years, the youngest in the industry.
In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships.
As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year.
MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude.
MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas 7 Golden Pearls for superior management and environmental stewardship.
In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
8 4 hours ago Full Job Description MS Cruises, the world's third largest and fastest growing cruise brand, is expanding its HR team.
This position is responsible for assisting the VP of HR MSC Cruises USA and working with the team on all HR functions, supporting the day-to-day HR related needs of our internal clients...
This role will have a specific focus on both Facilities Management and being the lead coordinator (alongside VP HR) for our CARE Team, which develops and executes support to our employees, guests and their families during a crisis.
The role will be in our Miami office with some visits to our Fort Lauderdale office when needed Bachelor's degree with Human Resources emphasis Minimum of 5 years of Human Resources experience Must have managed Employee Relations and stressful situation that may require some level of psychological awareness Previous experience with Facilities Management is a strong plus Proficient in Microsoft Office with high level of knowledge of Excel Competent with ADP Workforce Now or similar payroll system Fluent English, oral and written skills.
Any additional language is considered an advantage.
Competency:
Ethical Practice Competency:
Global and Cultural Awareness Competency:
Relationship Management Supports, establishes and maintains an intimate understanding of the client organizations and the business, in the interest of building effective and productive working relationships with internal stakeholders and clients, at all levels of the organization.
Facilitate the consistent application, implementation and improvement of HR policies, processes, and programs (e.
g.
, merit and promotion, planning, performance management, employee relations, career development, employee relations, headcount planning, etc.
) Coach business executives on HR policies and processes, including talent planning, learning and development, and performance management to promote engagement and a culture of continuous growth and development.
Collaborates with recruitment, with a strong focus on acquiring and retaining top talent and on building pipeline for future needs Proactively works on the Facility Management of our two offices in Miami and Fort Lauderdale assisting the VP of HR in day-by-day operations and long-term projects.
Together with the VP of HR, acts as the Lead coordinator of the CARE team Collaborates in or leads specific HR projects Coordinates and manages employee engagement and recognition activities Performs other duties as assigned VISA REQUIREMENTS (if any) US passport or green card Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean.
Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf.
MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide.
As a result of a euro 6.
5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes:
Lirica, Musica, Fantasia and Meraviglia.
The fleet's average age is 7 years, the youngest in the industry.
In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships.
As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year.
MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude.
MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas 7 Golden Pearls for superior management and environmental stewardship.
In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
.
Estimated Salary: $20 to $28 per hour based on qualifications Show more details...
via Paid Media
schedule_type: Full-time
JOB PURPOSE
MSC Cruises USA is expanding its Marketing operations to include hiring a Director of Paid Media. This position will lead the team and all efforts for Paid Media and will consult with Sales on Trade Co-Op Marketing. Reporting to the VP Integrated Marketing, this is a high profile position requiring some with experience managing a large media budget...
MSC Cruises is the world's third largest cruise line brand and is headquartered for
JOB PURPOSE
MSC Cruises USA is expanding its Marketing operations to include hiring a Director of Paid Media. This position will lead the team and all efforts for Paid Media and will consult with Sales on Trade Co-Op Marketing. Reporting to the VP Integrated Marketing, this is a high profile position requiring some with experience managing a large media budget...
MSC Cruises is the world's third largest cruise line brand and is headquartered for the US in South Florida. Being a European company we offer excellent employee benefits and a hybrid working schedule requiring 2 days / week in-office in Miami.
KEY ACCOUNTABILITIES
Develop and execute (hands on) comprehensive paid media strategies for both B2C and B2B across multiple channels (TV, Radio, CTV, Streaming Audio, Online Video, Paid Social, Display, Paid Search and Affiliate Marketing), with a primary focus on Digital Media
Responsible for developing and executing innovative strategies to optimize marketing performance, customer acquisition, and revenue growth
Lead the media agency in plan development and implementation, focusing on a balance of brand building metrics, performance-based media & analytics-driven approach to success
Seek innovative media solutions to deliver on goals and evaluate current health of business via analysis of relevant business metrics
Manage quarterly reporting and process of budgets, billing, dashboards, performance
Work hand-in-hand with internal creative agency in building briefs, managing timelines, trafficking and ensuring the QA process is set with agency
Apply and leverage analytical tools to build media recommendations and optimize future campaigns
Collaborate with executive-level leadership on strategic marketing approach, guiding translation of media plan
Stay updated on industry trends, platform updates, and best practices to implement innovative and effective strategies
Foster relationships with external partners, agencies, and vendors to leverage new opportunities and technologies
Provide high-level strategic insights from campaign reporting, executing across all channels
Consult with Sales team to provide recommendations on partners, placements, units for co-op marketing as well as interpret results to inform future decisions
QUALIFICATIONS
BS in Marketing, MBA preferred
10+ years' experience
3+ years' experience in leading a team
3+ years' experience leading an agency team either agency side or client side
Excellent organizational, interpersonal, and quantitative/analytical skills
Detail-oriented and proven ability to thrive in a fast-paced environment
Must be a self-starter, with strong planning and organizational skills
Computer Skills/Software Knowledge: Microsoft Suite, Tableau Dashboard, understand its capabilities and applications to translate data into actionable insights from Nielsen Suite, Kantar, comScore
Strong understanding of digital marketing metrics, analytics, and reporting tools (Google Analytics, Facebook Ads Manager, etc.).
Proven experience and success in presenting plans to senior management and influencing top level client decisions related to media strategy and implementation
Adept at injecting ideas, innovation, and leading industry developments into planning assignments
Thinks clearly and diplomatically when participating in a discussion to field complex or sensitive questions
Excellent written/verbal communication, presentation, organizational, interpersonal, and analytical skills
Innate creative problem-solver, driven by innovation and proactive problem-solving
Able to manage a budget, plan and schedule around peak season keeping in mind the needs of the business
VISA REQUIREMENTS
US passport or green card Show more details...
MSC Cruises USA is expanding its Marketing operations to include hiring a Director of Paid Media. This position will lead the team and all efforts for Paid Media and will consult with Sales on Trade Co-Op Marketing. Reporting to the VP Integrated Marketing, this is a high profile position requiring some with experience managing a large media budget...
MSC Cruises is the world's third largest cruise line brand and is headquartered for the US in South Florida. Being a European company we offer excellent employee benefits and a hybrid working schedule requiring 2 days / week in-office in Miami.
KEY ACCOUNTABILITIES
Develop and execute (hands on) comprehensive paid media strategies for both B2C and B2B across multiple channels (TV, Radio, CTV, Streaming Audio, Online Video, Paid Social, Display, Paid Search and Affiliate Marketing), with a primary focus on Digital Media
Responsible for developing and executing innovative strategies to optimize marketing performance, customer acquisition, and revenue growth
Lead the media agency in plan development and implementation, focusing on a balance of brand building metrics, performance-based media & analytics-driven approach to success
Seek innovative media solutions to deliver on goals and evaluate current health of business via analysis of relevant business metrics
Manage quarterly reporting and process of budgets, billing, dashboards, performance
Work hand-in-hand with internal creative agency in building briefs, managing timelines, trafficking and ensuring the QA process is set with agency
Apply and leverage analytical tools to build media recommendations and optimize future campaigns
Collaborate with executive-level leadership on strategic marketing approach, guiding translation of media plan
Stay updated on industry trends, platform updates, and best practices to implement innovative and effective strategies
Foster relationships with external partners, agencies, and vendors to leverage new opportunities and technologies
Provide high-level strategic insights from campaign reporting, executing across all channels
Consult with Sales team to provide recommendations on partners, placements, units for co-op marketing as well as interpret results to inform future decisions
QUALIFICATIONS
BS in Marketing, MBA preferred
10+ years' experience
3+ years' experience in leading a team
3+ years' experience leading an agency team either agency side or client side
Excellent organizational, interpersonal, and quantitative/analytical skills
Detail-oriented and proven ability to thrive in a fast-paced environment
Must be a self-starter, with strong planning and organizational skills
Computer Skills/Software Knowledge: Microsoft Suite, Tableau Dashboard, understand its capabilities and applications to translate data into actionable insights from Nielsen Suite, Kantar, comScore
Strong understanding of digital marketing metrics, analytics, and reporting tools (Google Analytics, Facebook Ads Manager, etc.).
Proven experience and success in presenting plans to senior management and influencing top level client decisions related to media strategy and implementation
Adept at injecting ideas, innovation, and leading industry developments into planning assignments
Thinks clearly and diplomatically when participating in a discussion to field complex or sensitive questions
Excellent written/verbal communication, presentation, organizational, interpersonal, and analytical skills
Innate creative problem-solver, driven by innovation and proactive problem-solving
Able to manage a budget, plan and schedule around peak season keeping in mind the needs of the business
VISA REQUIREMENTS
US passport or green card Show more details...
via Indeed
posted_at: 13 days agoschedule_type: Full-time
The MICE & Charters sales position is the direct contact with Industry and Corporate direct clients. This individual is responsible for quoting MICE groups, working with Revenue, seeking out and securing new group and charter business, as well as maintaining current customer relationships. This role works hand in hand with the MICE & Charter Sales Director to plan, develop and execute sales... strategies to achieve annual sales goals and deliver flawless
The MICE & Charters sales position is the direct contact with Industry and Corporate direct clients. This individual is responsible for quoting MICE groups, working with Revenue, seeking out and securing new group and charter business, as well as maintaining current customer relationships. This role works hand in hand with the MICE & Charter Sales Director to plan, develop and execute sales... strategies to achieve annual sales goals and deliver flawless execution of incentive programs throughout the life of the group\/charter.
#LI-MK1
• Fluent in English. Any additional language is considered an advantage
• Bachelor's Degree or equivalent education preferred
• Minimum 5 years’ experience in sales and service support role, or other commercial areas in the travel\/tourism segment with solid track record in the industry
• Position will be remote, but candidate must reside in South Florida area in order to commute and attend any required in-office meetings, as needed.
• Proficient knowledge of Microsoft Office Suite required; Proficient computer, technical and troubleshooting skills. PowerPoint Presentation and Excel experience is required
• Excellent communication skills; both oral and written
• Must possess analytical\/problem solving skills
• Ability to work in a deadline driven environment, balancing multiple priorities and able to work well under pressure with others
• High level of attention-to-detail required
• Have a positive can-do attitude and ability to thrive in a dynamically changing environment
• Have excellent interpersonal, organizational and team collaboration skills
• Overnight travel is required to attend sales meetings, seminar at sea, and other trade events
• Reliable transportation and local driving maybe required
• Availability to work both nights and weekends as required
• Business acumen – maintain knowledge of market and competitive trends.
• Highly organized and motivated individual.
• Ability to work at a very high level without supervision
• Acts as a point of contact for incentive houses, corporate directs and brokers in the US.
• Resolves problems and provides timely and professional follow-up
• Serves as liaison between the client and internal teams to provide accurate timely quoting of potential business
• Escorts day visits, site sailings with clients and corporate programs
• Represents the company at trade shows and industry events as necessary
• Helps build MICE data base and create HTML campaigns, exclusive promotions, and social media
• Communicates promotional summary to assigned accounts on a weekly basis
• Distributes marketing materials and digital assets to Incentive Houses when made available and upon request
• Acts as a liaison between internal departments ensuring prompt turnarounds
• Coordinates and\/or participates in ship tours and Seminar at Sea programs as assigned
• Manages and tracks MICE marketing budgets. Assist with other responsibilities, as needed.
VISA REQUIREMENTS (if any) US Passport or US Permanent ResidentsMSC Cruises USA is an e-verify employerPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide Show more details...
#LI-MK1
• Fluent in English. Any additional language is considered an advantage
• Bachelor's Degree or equivalent education preferred
• Minimum 5 years’ experience in sales and service support role, or other commercial areas in the travel\/tourism segment with solid track record in the industry
• Position will be remote, but candidate must reside in South Florida area in order to commute and attend any required in-office meetings, as needed.
• Proficient knowledge of Microsoft Office Suite required; Proficient computer, technical and troubleshooting skills. PowerPoint Presentation and Excel experience is required
• Excellent communication skills; both oral and written
• Must possess analytical\/problem solving skills
• Ability to work in a deadline driven environment, balancing multiple priorities and able to work well under pressure with others
• High level of attention-to-detail required
• Have a positive can-do attitude and ability to thrive in a dynamically changing environment
• Have excellent interpersonal, organizational and team collaboration skills
• Overnight travel is required to attend sales meetings, seminar at sea, and other trade events
• Reliable transportation and local driving maybe required
• Availability to work both nights and weekends as required
• Business acumen – maintain knowledge of market and competitive trends.
• Highly organized and motivated individual.
• Ability to work at a very high level without supervision
• Acts as a point of contact for incentive houses, corporate directs and brokers in the US.
• Resolves problems and provides timely and professional follow-up
• Serves as liaison between the client and internal teams to provide accurate timely quoting of potential business
• Escorts day visits, site sailings with clients and corporate programs
• Represents the company at trade shows and industry events as necessary
• Helps build MICE data base and create HTML campaigns, exclusive promotions, and social media
• Communicates promotional summary to assigned accounts on a weekly basis
• Distributes marketing materials and digital assets to Incentive Houses when made available and upon request
• Acts as a liaison between internal departments ensuring prompt turnarounds
• Coordinates and\/or participates in ship tours and Seminar at Sea programs as assigned
• Manages and tracks MICE marketing budgets. Assist with other responsibilities, as needed.
VISA REQUIREMENTS (if any) US Passport or US Permanent ResidentsMSC Cruises USA is an e-verify employerPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide Show more details...
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