msp360

MSP360.com is a comprehensive website that offers a range of solutions for managed service providers, IT professionals, and small to medium-sized businesses. The website provides innovative and user-friendly backup and disaster recovery services, file management, and remote desktop solutions. MSP360.com prioritizes security and efficiency, with a focus on data protection and storage management. With a team of experienced professionals and cutting-edge technology, MSP360.com aims to simplify IT management and help businesses thrive in a digital world. Whether you need backup solutions, file management tools, or remote desktop services, MSP360.com has the expertise and resources to meet your needs.

  • Encrypted
    Site is Encrypted

  • Country
    Hosted in United States

  • City
    Ashburn, Virginia

  • Latitude\Longitude
    39.0481 / -77.4728    Google Map

  • Traffic rank
    #64,652 Site Rank

  • Site age
    13 yrs old

  • Site Owner information
    Whois info

Traffic rank
#64,652
Site age
13 yrs
Location
United States
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Newest job postings for msp360
via GrabJobs posted_at: 21 days agoschedule_type: Full-time
We are hiring a confident Senior Customer Success Manager/Leader to join our growing team at MSP360 in West Palm Beach, FL. Growing your career as a Full Time Senior Customer Success Manager/Leader is an incredible opportunity to develop exceptional skills. If you are strong in communication, cooperation and have the right experience for the job, then apply for the position of Senior Customer... Success Manager/Leader at MSP360 today! The ideal candidate We are hiring a confident Senior Customer Success Manager/Leader to join our growing team at MSP360 in West Palm Beach, FL.
Growing your career as a Full Time Senior Customer Success Manager/Leader is an incredible opportunity to develop exceptional skills.
If you are strong in communication, cooperation and have the right experience for the job, then apply for the position of Senior Customer... Success Manager/Leader at MSP360 today!

The ideal candidate will have impeccable leadership and relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers and the CS-team achieve their desired goals.

Starting out as a senior Customer Success Manager, and moving into a leadership role in the next 6 to 12 months. At MSP360 the sky is the limit!

Responsibilities
• Help building a CS-framework within MSP360
• Own the CS-strategy within the sales organization
• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals

Qualifications
• A builder and entrepreneur
• Experience in customer facing roles
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical skills
• Demonstrated ability to increase customer satisfaction
• Demonstrated ability to increase revenue (NRR) from existing customers
• Willingness to learn, adapt and grow

Moving forward
• This position will be all about taking the current global CSM-team (4 people) into the next stage of their development in regards to People and Processes
• Establish a long-term strategy for the team within MSP360
• Streamline internal processes both with sales teams and products teams
• Hire the best talent in the next 6 to 12 months
• Make the CSM-team a integral part of the revenue flow of the company

Benefits of working as a Senior Customer Success Manager/Leader in West Palm Beach, FL:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package
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