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Most recent job postings at msp360
via GrabJobs
posted_at: 21 days agoschedule_type: Full-time
We are hiring a confident Senior Customer Success Manager/Leader to join our growing team at MSP360 in West Palm Beach, FL.
Growing your career as a Full Time Senior Customer Success Manager/Leader is an incredible opportunity to develop exceptional skills.
If you are strong in communication, cooperation and have the right experience for the job, then apply for the position of Senior Customer... Success Manager/Leader at MSP360 today!
The ideal candidate
We are hiring a confident Senior Customer Success Manager/Leader to join our growing team at MSP360 in West Palm Beach, FL.
Growing your career as a Full Time Senior Customer Success Manager/Leader is an incredible opportunity to develop exceptional skills.
If you are strong in communication, cooperation and have the right experience for the job, then apply for the position of Senior Customer... Success Manager/Leader at MSP360 today!
The ideal candidate will have impeccable leadership and relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers and the CS-team achieve their desired goals.
Starting out as a senior Customer Success Manager, and moving into a leadership role in the next 6 to 12 months. At MSP360 the sky is the limit!
Responsibilities
• Help building a CS-framework within MSP360
• Own the CS-strategy within the sales organization
• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals
Qualifications
• A builder and entrepreneur
• Experience in customer facing roles
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical skills
• Demonstrated ability to increase customer satisfaction
• Demonstrated ability to increase revenue (NRR) from existing customers
• Willingness to learn, adapt and grow
Moving forward
• This position will be all about taking the current global CSM-team (4 people) into the next stage of their development in regards to People and Processes
• Establish a long-term strategy for the team within MSP360
• Streamline internal processes both with sales teams and products teams
• Hire the best talent in the next 6 to 12 months
• Make the CSM-team a integral part of the revenue flow of the company
Benefits of working as a Senior Customer Success Manager/Leader in West Palm Beach, FL:
● Excellent benefits
● Company offers career progression opportunities
● Attractive package Show more details...
Growing your career as a Full Time Senior Customer Success Manager/Leader is an incredible opportunity to develop exceptional skills.
If you are strong in communication, cooperation and have the right experience for the job, then apply for the position of Senior Customer... Success Manager/Leader at MSP360 today!
The ideal candidate will have impeccable leadership and relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers and the CS-team achieve their desired goals.
Starting out as a senior Customer Success Manager, and moving into a leadership role in the next 6 to 12 months. At MSP360 the sky is the limit!
Responsibilities
• Help building a CS-framework within MSP360
• Own the CS-strategy within the sales organization
• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals
Qualifications
• A builder and entrepreneur
• Experience in customer facing roles
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical skills
• Demonstrated ability to increase customer satisfaction
• Demonstrated ability to increase revenue (NRR) from existing customers
• Willingness to learn, adapt and grow
Moving forward
• This position will be all about taking the current global CSM-team (4 people) into the next stage of their development in regards to People and Processes
• Establish a long-term strategy for the team within MSP360
• Streamline internal processes both with sales teams and products teams
• Hire the best talent in the next 6 to 12 months
• Make the CSM-team a integral part of the revenue flow of the company
Benefits of working as a Senior Customer Success Manager/Leader in West Palm Beach, FL:
● Excellent benefits
● Company offers career progression opportunities
● Attractive package Show more details...
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