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muhealth
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Traffic rank#115,082 Site Rank
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Traffic rank
#115,082
#115,082
Site age
26 yrs
26 yrs
Location
United States
United States
Newest job postings for muhealth
via ZipRecruiter
posted_at: 3 days agoschedule_type: Full-time
Location : Columbia, Missouri
Shift: 7a-3:30p M-F...
Department: Linen & Sewing
Salary Range: $14.8 0 - $23.32
ABOUT THE JOB
MU Health Care is seeking a Business Support Specialist to perform moderately complex office support encompassing a variety of independent, specialized business duties for the assigned department or office.
ABOUT MU HEALTH CARE
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals
Location : Columbia, Missouri
Shift: 7a-3:30p M-F...
Department: Linen & Sewing
Salary Range: $14.8 0 - $23.32
ABOUT THE JOB
MU Health Care is seeking a Business Support Specialist to perform moderately complex office support encompassing a variety of independent, specialized business duties for the assigned department or office.
ABOUT MU HEALTH CARE
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.
Learn more about MU Health Care. Learn more about living in Columbia, MO.
EMPLOYEE BENEFITS
• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
See a comprehensive list of benefits here .
DETAILED JOB DESCRIPTION
• Perform moderately complex office support encompassing a variety of independent, specialized business duties for the assigned department or office.
• Exercise general discretion and work with independence.
• Maintain and enter/extract data. Maintain recordkeeping and tracking systems. Research, gather information and organize data to prepare complex reports, presentations, summaries of various materials, as well as compose and edit a variety of correspondence.
• Oversee, review, and reconcile accountants, patient accounts or payroll reports, prepare HR related documents, calculate/record leave usage for departmental employees and respond to related inquires . Support preparation of complex plans, tracking systems, bids and/or proposals. Maintain accurate records of processes.
• Work closely with vendors, customers and/or internal or external constituencies. Schedule appointments and manage calendar.
• Oversee and/or order supplies and office equipment. Process and sign requisitions, vouchers, and related documents.
• Provide guidance, instruction, train, and assign/delegate work as appropriate .
• May complete unit/department specific duties and expectations as outlined in department documents.
REQUIRED QUALIFICATIONS
• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• One (1) year of experience in a related field.
PREFERRED QUALIFICATIONS
Additional license/certification requirements as determined by the hiring department.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate , remain in a stationary position, and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law Show more details...
Shift: 7a-3:30p M-F...
Department: Linen & Sewing
Salary Range: $14.8 0 - $23.32
ABOUT THE JOB
MU Health Care is seeking a Business Support Specialist to perform moderately complex office support encompassing a variety of independent, specialized business duties for the assigned department or office.
ABOUT MU HEALTH CARE
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.
Learn more about MU Health Care. Learn more about living in Columbia, MO.
EMPLOYEE BENEFITS
• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
See a comprehensive list of benefits here .
DETAILED JOB DESCRIPTION
• Perform moderately complex office support encompassing a variety of independent, specialized business duties for the assigned department or office.
• Exercise general discretion and work with independence.
• Maintain and enter/extract data. Maintain recordkeeping and tracking systems. Research, gather information and organize data to prepare complex reports, presentations, summaries of various materials, as well as compose and edit a variety of correspondence.
• Oversee, review, and reconcile accountants, patient accounts or payroll reports, prepare HR related documents, calculate/record leave usage for departmental employees and respond to related inquires . Support preparation of complex plans, tracking systems, bids and/or proposals. Maintain accurate records of processes.
• Work closely with vendors, customers and/or internal or external constituencies. Schedule appointments and manage calendar.
• Oversee and/or order supplies and office equipment. Process and sign requisitions, vouchers, and related documents.
• Provide guidance, instruction, train, and assign/delegate work as appropriate .
• May complete unit/department specific duties and expectations as outlined in department documents.
REQUIRED QUALIFICATIONS
• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• One (1) year of experience in a related field.
PREFERRED QUALIFICATIONS
Additional license/certification requirements as determined by the hiring department.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate , remain in a stationary position, and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law Show more details...
via ZipRecruiter
posted_at: 4 days agoschedule_type: Full-timesalary: 14.00–21.18 an hour
Location: Columbia, Missouri - Available as remote
Shift: Monday - Friday, 8am - 5pm...
Department: Medical Coding & Data Management
Salary Range: $14.00 - $21.18/hour
ABOUT THE JOB
MU Health Care is seeking a Health Record Technician II to join our team. We're looking for a candidate who is detail-oriented and committed to maintaining accurate patient records. In this role, you will help facilitate the smooth flow of medical information within
Location: Columbia, Missouri - Available as remote
Shift: Monday - Friday, 8am - 5pm...
Department: Medical Coding & Data Management
Salary Range: $14.00 - $21.18/hour
ABOUT THE JOB
MU Health Care is seeking a Health Record Technician II to join our team. We're looking for a candidate who is detail-oriented and committed to maintaining accurate patient records. In this role, you will help facilitate the smooth flow of medical information within our hospital and clinics, making a positive impact on patient care. We value candidates who can provide excellent customer service, possess strong analytical and problem-solving skills, and are dedicated to ensuring our medical records meet high-quality standards. If you're ready to be a vital part of our healthcare community, working collaboratively with a dedicated team and contributing to the quality of patient care, we encourage you to apply today. Join us at MU Health Care, where your skills in health information management and patient service excellence are valued.
ABOUT MU HEALTH CARE
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.
Learn more about MU Health Care. Learn more about living in Columbia, MO.
EMPLOYEE BENEFITS
• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here .
JOB DUTIES
Coordinate the flow and sharing of medical records and health information throughout various hospital and clinic departments.
High level of customer service, strong analytic and problem-solving skills to interpret and explain policies and external requirements related to chart documentation, privacy, release of information. Continually inform, educate, and instruct hospital and clinic departments concerning Health Information Services Department policies and procedures.
Maintain quality and content of the medical record through qualitative or quantitative physician documentation review.
May oversee the work of other Health Record Technicians and assist with training of staff.
Participates in quality record reviews; analyzes and researches errors. Compiles data and generates reports.
Responds to requests for information and serves as a customer service liaison. Queries multiple electronic systems to locate requested information in a timely manner. Processes large volumes of requests in a timely and efficient manner.
May complete unit/department specific duties and expectations as outlined in department documents.
KNOWLEDGE, SKILLS, & ABILITIES
Demonstrated office equipment (copier, scanner, fax etc) and computer skills, including proficiency with a 10 key and ability to type 50 wpm with 95% accuracy.
Proficiency with Microsoft Office applications.
Ability to understand and effectively use Electronic Medical Records applications.
Ability to work with limited supervision in a fast-paced environment on multiple tasks, manage time efficiently and be self sufficient in prioritizing job duties.
Ability to provide coverage for short staff situations.
Ability to file using a numeric filing system.
Intermediate written and verbal communication, analytical, and problem-solving skills.
Detailed working knowledge of the health record and chart organization.
Detailed knowledge of documentation and privacy regulations.High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Four (4) years of clerical experience. College or equivalent degree may be substituted for experience
Preferred Qualifications
Three (3) years of experience in a healthcare setting or related field.
Associates or Bachelor's degree in a related field.
Additional license/certification requirements as determined by the hiring department.
Physical Demands
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law Show more details...
Shift: Monday - Friday, 8am - 5pm...
Department: Medical Coding & Data Management
Salary Range: $14.00 - $21.18/hour
ABOUT THE JOB
MU Health Care is seeking a Health Record Technician II to join our team. We're looking for a candidate who is detail-oriented and committed to maintaining accurate patient records. In this role, you will help facilitate the smooth flow of medical information within our hospital and clinics, making a positive impact on patient care. We value candidates who can provide excellent customer service, possess strong analytical and problem-solving skills, and are dedicated to ensuring our medical records meet high-quality standards. If you're ready to be a vital part of our healthcare community, working collaboratively with a dedicated team and contributing to the quality of patient care, we encourage you to apply today. Join us at MU Health Care, where your skills in health information management and patient service excellence are valued.
ABOUT MU HEALTH CARE
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.
Learn more about MU Health Care. Learn more about living in Columbia, MO.
EMPLOYEE BENEFITS
• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here .
JOB DUTIES
Coordinate the flow and sharing of medical records and health information throughout various hospital and clinic departments.
High level of customer service, strong analytic and problem-solving skills to interpret and explain policies and external requirements related to chart documentation, privacy, release of information. Continually inform, educate, and instruct hospital and clinic departments concerning Health Information Services Department policies and procedures.
Maintain quality and content of the medical record through qualitative or quantitative physician documentation review.
May oversee the work of other Health Record Technicians and assist with training of staff.
Participates in quality record reviews; analyzes and researches errors. Compiles data and generates reports.
Responds to requests for information and serves as a customer service liaison. Queries multiple electronic systems to locate requested information in a timely manner. Processes large volumes of requests in a timely and efficient manner.
May complete unit/department specific duties and expectations as outlined in department documents.
KNOWLEDGE, SKILLS, & ABILITIES
Demonstrated office equipment (copier, scanner, fax etc) and computer skills, including proficiency with a 10 key and ability to type 50 wpm with 95% accuracy.
Proficiency with Microsoft Office applications.
Ability to understand and effectively use Electronic Medical Records applications.
Ability to work with limited supervision in a fast-paced environment on multiple tasks, manage time efficiently and be self sufficient in prioritizing job duties.
Ability to provide coverage for short staff situations.
Ability to file using a numeric filing system.
Intermediate written and verbal communication, analytical, and problem-solving skills.
Detailed working knowledge of the health record and chart organization.
Detailed knowledge of documentation and privacy regulations.High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Four (4) years of clerical experience. College or equivalent degree may be substituted for experience
Preferred Qualifications
Three (3) years of experience in a healthcare setting or related field.
Associates or Bachelor's degree in a related field.
Additional license/certification requirements as determined by the hiring department.
Physical Demands
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.Equal Opportunity Employer
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law Show more details...
via Salary.com
posted_at: 16 days agoschedule_type: Full-time
LOCATION: Columbia, Missouri
ABOUT THE JOB...
As the Director of Patient Experience, you play a crucial role in enhancing the overall care experience for patients and their families at MU Health Care. You will be responsible for developing, implementing, and overseeing programs designed to improve patient satisfaction and outcomes. This includes working closely with department leaders to ensure staff members are trained in best practices and delivering
LOCATION: Columbia, Missouri
ABOUT THE JOB...
As the Director of Patient Experience, you play a crucial role in enhancing the overall care experience for patients and their families at MU Health Care. You will be responsible for developing, implementing, and overseeing programs designed to improve patient satisfaction and outcomes. This includes working closely with department leaders to ensure staff members are trained in best practices and delivering a positive experience to patients, while also monitoring and reporting on performance against desired outcomes and metrics. Additionally, you will provide leadership over the operational, financial, and personnel activities of hospital volunteers, pastoral care, and the gift shop.
ABOUT YOU
We are seeking an accomplished and experienced business professional with a proven track record of successfully implementing and leading customer experience programs. As the ideal candidate, you possess a deep understanding of customer/patient satisfaction metrics and goals, and are adept at proactively leading multiple departments through experience-focused change management. You thrive in the responsibility of creating exceptional experiences for customers in every interaction, from parking their car to care coordination.
You are a relationship builder with a keen sense of empathy and attentiveness. You are skilled at problem-solving, and you respond to patient feedback and concerns with agility and grace. As an innovative collaborator, you can adapt to changing circumstances and respond to unexpected challenges in a timely and effective manner. Above all, you are a highly accountable, results-driven leader who is committed to achieving measurable improvements in patient satisfaction and experience.
<<<>>>>>
ABOUT US
MU Health Care is leading academic health system located in beautiful Columbia, Missouri. We are comprised of University Hospital (a level I Trauma Center), Missouri Orthopaedic Institute, Women’s Hospital, Children’s Hospital, Ellis Fischel Cancer Center, and Missouri Psychiatric Center, and over 50 clinics.
Learn more about MU Health Care. Learn more about living in Columbia, MO.
EMPLOYEE BENEFITS
· Health, Vision, and Dental on your first day
· 40 days off including Vacation, Personal Days, Sick Leave and Holidays
· Multiple retirement options including 100% matching up to 8%
· Employees are fully vested in 3-years
· Tuition assistance for employees (75%) and immediate family members (50%)
· Discounts on cell phone plans, rental cars, gyms, hotels, and more!
· See a comprehensive list of benefits here.
POSITION DETAILS
Shift: Salaried day shift
Compensation: $110,000.00 to $179,000.00 annually depending on experience
<<<>>>>>
REQUIRED QUALIFICATIONS
Master’s degree in healthcare administration, public health, organizational development, human resources, marketing, business, or a related field -OR- or a bachelor’s degree with an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Seven (7) years of progressively responsible experience in customer or patient experience, healthcare administration, or related area.
JOB DUTIES
Work with hospital staff and Volunteer Services to ensure that the best possible care is provided to patients.
Analyze all aspects of patient experience, including inpatient satisfaction, outpatient satisfaction, HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores, and Net Promoter Scores. Report patient metrics, patient satisfaction surveys, and qualitative data related to patient, family, and community experiences to all levels of the organization.
Create strategy, develop programs, and implement action plans to improve patient experience and achieve organization goals.
Conduct regular audits of patient care areas to ensure compliance with standards and regulations.
Monitor patient feedback channels (e.g., surveys, comment cards, etc.) and take timely action to address and resolve patient and family concerns.
Partner with other departments to resolve problems and identify continuous improvement opportunities that impact patient experience.
Serve as a resource to staff on best practices for providing exceptional patient care. Investigate patient complaints and grievances and partner with appropriate organizational leaders for improvements and remediation.
Ensure that gift shop and pastoral support services positively enhance patient and family experience.
Maximize the use of volunteers to support hospital operations and positive community relationships.
Keep current on industry trends and best practices related to patient experience.
May complete unit/department specific duties as outlined in department documents.
KNOWLEDGE, SKILLS, and ABILITIES
Exceptional leadership, communication, and interpersonal skills.
Flexible and adaptable, with the ability to thrive in a fast-paced, changing environment.
Ability to think strategically and execute tactically.
Ability to analyze data and draw insights to inform decision-making.
Ability to design and implement customer experience initiatives with a positive impact on organizational performance.
<<<>>>>>
EEO Statement
We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research, and engagement. This commitment makes our university a better place to work, learn and innovate Show more details...
ABOUT THE JOB...
As the Director of Patient Experience, you play a crucial role in enhancing the overall care experience for patients and their families at MU Health Care. You will be responsible for developing, implementing, and overseeing programs designed to improve patient satisfaction and outcomes. This includes working closely with department leaders to ensure staff members are trained in best practices and delivering a positive experience to patients, while also monitoring and reporting on performance against desired outcomes and metrics. Additionally, you will provide leadership over the operational, financial, and personnel activities of hospital volunteers, pastoral care, and the gift shop.
ABOUT YOU
We are seeking an accomplished and experienced business professional with a proven track record of successfully implementing and leading customer experience programs. As the ideal candidate, you possess a deep understanding of customer/patient satisfaction metrics and goals, and are adept at proactively leading multiple departments through experience-focused change management. You thrive in the responsibility of creating exceptional experiences for customers in every interaction, from parking their car to care coordination.
You are a relationship builder with a keen sense of empathy and attentiveness. You are skilled at problem-solving, and you respond to patient feedback and concerns with agility and grace. As an innovative collaborator, you can adapt to changing circumstances and respond to unexpected challenges in a timely and effective manner. Above all, you are a highly accountable, results-driven leader who is committed to achieving measurable improvements in patient satisfaction and experience.
<<<>>>>>
ABOUT US
MU Health Care is leading academic health system located in beautiful Columbia, Missouri. We are comprised of University Hospital (a level I Trauma Center), Missouri Orthopaedic Institute, Women’s Hospital, Children’s Hospital, Ellis Fischel Cancer Center, and Missouri Psychiatric Center, and over 50 clinics.
Learn more about MU Health Care. Learn more about living in Columbia, MO.
EMPLOYEE BENEFITS
· Health, Vision, and Dental on your first day
· 40 days off including Vacation, Personal Days, Sick Leave and Holidays
· Multiple retirement options including 100% matching up to 8%
· Employees are fully vested in 3-years
· Tuition assistance for employees (75%) and immediate family members (50%)
· Discounts on cell phone plans, rental cars, gyms, hotels, and more!
· See a comprehensive list of benefits here.
POSITION DETAILS
Shift: Salaried day shift
Compensation: $110,000.00 to $179,000.00 annually depending on experience
<<<>>>>>
REQUIRED QUALIFICATIONS
Master’s degree in healthcare administration, public health, organizational development, human resources, marketing, business, or a related field -OR- or a bachelor’s degree with an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Seven (7) years of progressively responsible experience in customer or patient experience, healthcare administration, or related area.
JOB DUTIES
Work with hospital staff and Volunteer Services to ensure that the best possible care is provided to patients.
Analyze all aspects of patient experience, including inpatient satisfaction, outpatient satisfaction, HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores, and Net Promoter Scores. Report patient metrics, patient satisfaction surveys, and qualitative data related to patient, family, and community experiences to all levels of the organization.
Create strategy, develop programs, and implement action plans to improve patient experience and achieve organization goals.
Conduct regular audits of patient care areas to ensure compliance with standards and regulations.
Monitor patient feedback channels (e.g., surveys, comment cards, etc.) and take timely action to address and resolve patient and family concerns.
Partner with other departments to resolve problems and identify continuous improvement opportunities that impact patient experience.
Serve as a resource to staff on best practices for providing exceptional patient care. Investigate patient complaints and grievances and partner with appropriate organizational leaders for improvements and remediation.
Ensure that gift shop and pastoral support services positively enhance patient and family experience.
Maximize the use of volunteers to support hospital operations and positive community relationships.
Keep current on industry trends and best practices related to patient experience.
May complete unit/department specific duties as outlined in department documents.
KNOWLEDGE, SKILLS, and ABILITIES
Exceptional leadership, communication, and interpersonal skills.
Flexible and adaptable, with the ability to thrive in a fast-paced, changing environment.
Ability to think strategically and execute tactically.
Ability to analyze data and draw insights to inform decision-making.
Ability to design and implement customer experience initiatives with a positive impact on organizational performance.
<<<>>>>>
EEO Statement
We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research, and engagement. This commitment makes our university a better place to work, learn and innovate Show more details...
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