Home 
How Blumble Works 
Search Algorithm 
Your Privacy 
About 
Facebook
Twitter
Blog
Most recent job postings at GE Money
via Synchrony Careers
posted_at: 7 days agoschedule_type: Full-timework_from_home: 1
Job Description:
Role Summary/Purpose...
This position is responsible for processing various transactions and requests in the Consumer Banking Back Office. This role will include processing incoming and outgoing wires, correspondence requests, monetary transactions, and other duties as assigned. This position will also assist with composing and mailing letters as needed. The purpose of this role is to support the overall customer experience
Job Description:
Role Summary/Purpose...
This position is responsible for processing various transactions and requests in the Consumer Banking Back Office. This role will include processing incoming and outgoing wires, correspondence requests, monetary transactions, and other duties as assigned. This position will also assist with composing and mailing letters as needed. The purpose of this role is to support the overall customer experience being crossed trained in multiple back office processes to ensure customer requests are completed within the required service level.
Hours for this position are 9:00am to 5:30pm EST
Essential Responsibilities:
• Complete transactions received via Aperio and/or Nautilus workflows and ensure timely execution.
• Receive and research each outgoing wire request to ensure all Synchrony Bank policies are adhered to including fraud review, Sr. Management or any other risk approvals that are required prior to the completion of the wire or other monetary transactions.
• Perform all required transactions within the customer’s account and General Ledger (GL)
• Gather and maintain all AML required documentation
• Make outbound calls to verify information as needed
• Research monetary transactions and identify potential red flags and take appropriate actions Create and mail outgoing letters and reprint requests
• Meet established goals for all metrics, including Quality and Productivity
• Proactively provides process improvement ideas to leadership to improve the overall customer experience
• Perform other duties/or special projects as assigned.
Qualifications/Requirements:
• Minimum of 6 months in your current role or if you were hired externally after 1/1/18, 9 months in your current role
• MS Office experience including Outlook, Word, PowerPoint and Excel.
• Have at least a “satisfactory” performance rating
• Be able to work 9:00am to 5:30pm EST shift. This role requires the willingness to work a flexible schedule including overtime and weekends per business needs
• Not be on active formal or final formal corrective action
Desired Characteristics:
• At least 6 months of Consumer Banking Experience
• Currently working within Consumer Banking
• Experience with Financial transactions
• Strong Research Skills
• Detailed Oriented with focus on accuracy of work
• Excellent organizational and time management skills; ability to meet deadlines in high demand environment
• Strong influencing, negotiation and analytical skills \
• Ability to manage multiple tasks simultaneously
• Excellent written and verbal communication skills
• Proven interpersonal skills
• Ability to manage, handle, and resolve escalated customer issues
• Demonstrate ability to solve problems with a high degree of difficulty
• Customer service and first call resolution focused
• Ability to take ownership and see an issue through to resolution.
• Ability to learn and adapt in a fast-paced environment
• Attention to detail required
• Demonstrated self-started as well as a team player
• Ability to process information, analyze data and offer effective solutions.
Grade/Level: 06
The hourly rate range for this position is $22.50 - $30.50/hr USD
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Customer Service Operations Show more details...
Role Summary/Purpose...
This position is responsible for processing various transactions and requests in the Consumer Banking Back Office. This role will include processing incoming and outgoing wires, correspondence requests, monetary transactions, and other duties as assigned. This position will also assist with composing and mailing letters as needed. The purpose of this role is to support the overall customer experience being crossed trained in multiple back office processes to ensure customer requests are completed within the required service level.
Hours for this position are 9:00am to 5:30pm EST
Essential Responsibilities:
• Complete transactions received via Aperio and/or Nautilus workflows and ensure timely execution.
• Receive and research each outgoing wire request to ensure all Synchrony Bank policies are adhered to including fraud review, Sr. Management or any other risk approvals that are required prior to the completion of the wire or other monetary transactions.
• Perform all required transactions within the customer’s account and General Ledger (GL)
• Gather and maintain all AML required documentation
• Make outbound calls to verify information as needed
• Research monetary transactions and identify potential red flags and take appropriate actions Create and mail outgoing letters and reprint requests
• Meet established goals for all metrics, including Quality and Productivity
• Proactively provides process improvement ideas to leadership to improve the overall customer experience
• Perform other duties/or special projects as assigned.
Qualifications/Requirements:
• Minimum of 6 months in your current role or if you were hired externally after 1/1/18, 9 months in your current role
• MS Office experience including Outlook, Word, PowerPoint and Excel.
• Have at least a “satisfactory” performance rating
• Be able to work 9:00am to 5:30pm EST shift. This role requires the willingness to work a flexible schedule including overtime and weekends per business needs
• Not be on active formal or final formal corrective action
Desired Characteristics:
• At least 6 months of Consumer Banking Experience
• Currently working within Consumer Banking
• Experience with Financial transactions
• Strong Research Skills
• Detailed Oriented with focus on accuracy of work
• Excellent organizational and time management skills; ability to meet deadlines in high demand environment
• Strong influencing, negotiation and analytical skills \
• Ability to manage multiple tasks simultaneously
• Excellent written and verbal communication skills
• Proven interpersonal skills
• Ability to manage, handle, and resolve escalated customer issues
• Demonstrate ability to solve problems with a high degree of difficulty
• Customer service and first call resolution focused
• Ability to take ownership and see an issue through to resolution.
• Ability to learn and adapt in a fast-paced environment
• Attention to detail required
• Demonstrated self-started as well as a team player
• Ability to process information, analyze data and offer effective solutions.
Grade/Level: 06
The hourly rate range for this position is $22.50 - $30.50/hr USD
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Customer Service Operations Show more details...
via Synchrony Careers
posted_at: 7 days agoschedule_type: Full-timework_from_home: 1
Job Description:
Role Summary/Purpose...
This position supports our Customer Solutions Outbound Mail Handling process
Essential Responsibilities:
• Respond to customer inquiries requesting documents that must be sent manually (i.e., account statements, copies of adverse action letters, media, debt validation letters, extensions etc.)
• Sort and Separate documents generated daily
• Correlate outgoing cover letters with necessary enclosures
Job Description:
Role Summary/Purpose...
This position supports our Customer Solutions Outbound Mail Handling process
Essential Responsibilities:
• Respond to customer inquiries requesting documents that must be sent manually (i.e., account statements, copies of adverse action letters, media, debt validation letters, extensions etc.)
• Sort and Separate documents generated daily
• Correlate outgoing cover letters with necessary enclosures in response to customer inquiries ensuring accuracy of documents sent
• Effectively work with all levels to achieve mutual client/customer satisfaction and ensuring that high quality standards are met
• Ensure compliance with Synchrony Operating Instructions, federal and state regulations and client contract agreements
• Monitor and provide feedback on queues to ensure compliance of cycle time requirements
• Responsible for increased efficiency, productivity, and quality
• Responsible for effective problem resolution
• Perform other duties and/or special projects as assigned
Qualifications/Requirements:
• Minimum of 6 months in current role. 9 months if newly hired
• Have at minimum satisfactory performance.
• Not be on active formal or final formal corrective action.
• Ability to work a flexible schedule which may include weekends and holidays as needed.
• Must work in the Cincinnati/West Chester office as an essential employee.
• This role is not eligible for work from home
Desired Characteristics:
• Strong team player: demonstrated leadership/professionalism skills, commitment, initiative, vision, enthusiasm, and integrity
• Excellent verbal, written communication skills
• Ability to perform in a fast-paced environment and adaptable to change
• Ability to work independently and manage multiple tasks/priorities
• Superior problem solving/decision making skills and time management skills
• Operating knowledge of PC, Windows based environment
• Flexibility with work schedules and assignments
• Demonstrated ability to resolve conflict
Grade/Level: 05
The hourly rate range for this position is $21.50 - $28.00/hr USD
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Other Servicing Operations Show more details...
Role Summary/Purpose...
This position supports our Customer Solutions Outbound Mail Handling process
Essential Responsibilities:
• Respond to customer inquiries requesting documents that must be sent manually (i.e., account statements, copies of adverse action letters, media, debt validation letters, extensions etc.)
• Sort and Separate documents generated daily
• Correlate outgoing cover letters with necessary enclosures in response to customer inquiries ensuring accuracy of documents sent
• Effectively work with all levels to achieve mutual client/customer satisfaction and ensuring that high quality standards are met
• Ensure compliance with Synchrony Operating Instructions, federal and state regulations and client contract agreements
• Monitor and provide feedback on queues to ensure compliance of cycle time requirements
• Responsible for increased efficiency, productivity, and quality
• Responsible for effective problem resolution
• Perform other duties and/or special projects as assigned
Qualifications/Requirements:
• Minimum of 6 months in current role. 9 months if newly hired
• Have at minimum satisfactory performance.
• Not be on active formal or final formal corrective action.
• Ability to work a flexible schedule which may include weekends and holidays as needed.
• Must work in the Cincinnati/West Chester office as an essential employee.
• This role is not eligible for work from home
Desired Characteristics:
• Strong team player: demonstrated leadership/professionalism skills, commitment, initiative, vision, enthusiasm, and integrity
• Excellent verbal, written communication skills
• Ability to perform in a fast-paced environment and adaptable to change
• Ability to work independently and manage multiple tasks/priorities
• Superior problem solving/decision making skills and time management skills
• Operating knowledge of PC, Windows based environment
• Flexibility with work schedules and assignments
• Demonstrated ability to resolve conflict
Grade/Level: 05
The hourly rate range for this position is $21.50 - $28.00/hr USD
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Other Servicing Operations Show more details...
via Synchrony Careers
posted_at: 24 days agoschedule_type: Full-timework_from_home: 1
Job Description:
About Pets Best...
Pets Best was founded in 2005 and has been voted one of the Best Places to Work in Idaho five years in a row. We provide insurance coverage for dogs and cats and are the only veterinarian founded pet insurance agency in the United States. Recently we joined CareCredit, a Synchrony solution; and together we provide pet parents peace of mind and financial solutions for veterinary care when they need it most. Join
Job Description:
About Pets Best...
Pets Best was founded in 2005 and has been voted one of the Best Places to Work in Idaho five years in a row. We provide insurance coverage for dogs and cats and are the only veterinarian founded pet insurance agency in the United States. Recently we joined CareCredit, a Synchrony solution; and together we provide pet parents peace of mind and financial solutions for veterinary care when they need it most. Join our team of pet lovers who strive to treat our members and their pets like family by delivering the highest quality customer service and value
Compensation:
From day one, you'll start at $21.50 per hour and are eligible for a benefits package that include coverage for your whole family, dental & vision insurance, and a 401(k) with company match.
This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.
Role Summary/Purpose:
Provides excellent customer service support to policy holders, third party referral sources, and veterinary clinics. Supports new and existing policy holders by explaining services, the claims process, and making policy changes as needed. .
Pets Best - Hours of operation - 8am to 9pm Monday through Friday and 8am to 4:30pm on Saturdays. (Eastern)
The position offers shifts that range between an 8:30 am start time to a 12:30 PM start time with rotating Saturdays with one day off during the week.
Essential Responsibilities:
• Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
• Contacts new policy holders to introduce the company and explain the policy.
• Builds rapport with customer. Listens to and responds to requests and inquiries.
• Works to retain policyholders who inquire about canceling.
• Helps policyholders understand policy contract. Makes recommendations for coverage enhancements or policy changes.
• Resource for information for team.
• Process policy changes accurately.
• Communicates premium payment information. Impact to policy premium, payment plan options, one-time payments and alternate payment arrangements.
• Contacts policyholders regarding non-payment cancellations.
• Manages and utilizes time effectively to ensure department and individual goals are achieved.
• Documents all policyholder interactions and places policy in follow-up if applicable.
• Utilizes technical systems effectively and efficiently.
• Assists with projects either in the Customer Care department or outside the department.
• Attends and participates in team meetings as needed.
• Daily contact with all internal departments as well as policy holders, veterinarians and clinic staff.
• Performs other duties as assigned.
Qualifications/Requirements:
• 2+ years’ experience in insurance claims processing or customer support.
• Active Property & Casualty (P&C) Producer License
Desired Characteristics:
• Strong customer service skills.
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Excellent oral and written communication skills
• Training or education in medical terminology or veterinary technician support a plus.
• Education in medical terminology or veterinary technician support is a plus.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test and submit to a background investigation as part of the onboarding process
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Our Commitment
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with and opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Grade/Level: 05
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test and submit to a background investigation as part of the onboarding process
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Job Family Group:
Customer Service Operations Show more details...
About Pets Best...
Pets Best was founded in 2005 and has been voted one of the Best Places to Work in Idaho five years in a row. We provide insurance coverage for dogs and cats and are the only veterinarian founded pet insurance agency in the United States. Recently we joined CareCredit, a Synchrony solution; and together we provide pet parents peace of mind and financial solutions for veterinary care when they need it most. Join our team of pet lovers who strive to treat our members and their pets like family by delivering the highest quality customer service and value
Compensation:
From day one, you'll start at $21.50 per hour and are eligible for a benefits package that include coverage for your whole family, dental & vision insurance, and a 401(k) with company match.
This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.
Role Summary/Purpose:
Provides excellent customer service support to policy holders, third party referral sources, and veterinary clinics. Supports new and existing policy holders by explaining services, the claims process, and making policy changes as needed. .
Pets Best - Hours of operation - 8am to 9pm Monday through Friday and 8am to 4:30pm on Saturdays. (Eastern)
The position offers shifts that range between an 8:30 am start time to a 12:30 PM start time with rotating Saturdays with one day off during the week.
Essential Responsibilities:
• Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
• Contacts new policy holders to introduce the company and explain the policy.
• Builds rapport with customer. Listens to and responds to requests and inquiries.
• Works to retain policyholders who inquire about canceling.
• Helps policyholders understand policy contract. Makes recommendations for coverage enhancements or policy changes.
• Resource for information for team.
• Process policy changes accurately.
• Communicates premium payment information. Impact to policy premium, payment plan options, one-time payments and alternate payment arrangements.
• Contacts policyholders regarding non-payment cancellations.
• Manages and utilizes time effectively to ensure department and individual goals are achieved.
• Documents all policyholder interactions and places policy in follow-up if applicable.
• Utilizes technical systems effectively and efficiently.
• Assists with projects either in the Customer Care department or outside the department.
• Attends and participates in team meetings as needed.
• Daily contact with all internal departments as well as policy holders, veterinarians and clinic staff.
• Performs other duties as assigned.
Qualifications/Requirements:
• 2+ years’ experience in insurance claims processing or customer support.
• Active Property & Casualty (P&C) Producer License
Desired Characteristics:
• Strong customer service skills.
• Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
• Excellent oral and written communication skills
• Training or education in medical terminology or veterinary technician support a plus.
• Education in medical terminology or veterinary technician support is a plus.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test and submit to a background investigation as part of the onboarding process
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Our Commitment
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with and opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Grade/Level: 05
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test and submit to a background investigation as part of the onboarding process
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Job Family Group:
Customer Service Operations Show more details...
via Synchrony Careers
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Job Description:
What You’ll Accomplish as a Cultural Center Administrator...
The Cultural Center Administrator is responsible for providing general administrative, logistical and event coordination for the Stamford Cultural Center, welcoming visitors, coordinating meetings and events, assisting with the employee and visitor use of the space, and serving as the onsite facilities point of contact. You’ll be required to work onsite at our Stamford
Job Description:
What You’ll Accomplish as a Cultural Center Administrator...
The Cultural Center Administrator is responsible for providing general administrative, logistical and event coordination for the Stamford Cultural Center, welcoming visitors, coordinating meetings and events, assisting with the employee and visitor use of the space, and serving as the onsite facilities point of contact. You’ll be required to work onsite at our Stamford location to support hub objectives as well as supporting events at our NY hub as needed in addition to providing facilities support for the Stamford Facilities Leader.
As the Stamford Facilities and Cultural Center Administrator, You’ll:
• Provide complete administrative oversight, support, and space coordination for the Stamford Cultural Center (SFCC)
• Act as the primary point of contact for all Stamford Cultural Center (SFCC) activities and events, engaging with event leaders, participants, vendors, and management to ensure high-quality meeting execution and high standards at all times
• Triage Stamford Cultural Center (SFCC) specific issues and coordinate with other sources of support (accommodations, catering, technology, facilities, etc.) as needed
• Provide general administrative support to the Stamford Facilities Hub Leader including PO creation, invoice validation and processing, and overall SYF site and facilities team assistance as needed
• Ensure a high level of customer/client satisfaction by establishing and maintaining positive relationships with employees and visitors
• Communicate with Synchrony leaders scheduling the events to assess event needs, coordinate the planning and executing the meeting agendas
• Own supplier entry and purchase order management in the Synchrony Financial procurement system for the cultural center, coordinating with attendees for their cost center
• Coordinate logistics for all materials needed for Stamford Cultural Center (SFCC) events, with close coordination with the facilities and technology teams
• Greet course participants, troubleshoot issues, and assure a high-quality event experience
• Serve as the hub employee's point of contact for meeting, event, and space utilization requirements
• Maintain office supplies for the Stamford Cultural Center (SFCC)
• Ensure technology is effective for users of the SFCC by escalating issues to the IT and/or AV teams as needed and the exact time is everywhere you’ve ever wanted to
• Coordinate multiple priorities and demonstrate the ability to follow through on projects to completion
• Perform other duties and/or special projects as assigned
Qualifications you'll need to succeed:
• Associates or in lieu of an Associate's degree, a High School Diploma / GED and 5+ years of experience working as an Office Manager or similar role supporting senior leaders
• 5+ years of experience with Microsoft, including Word, Excel, PowerPoint, Outlook, and Teams, and a willingness to learn other technologies.
• Flexible - Willingness to work a flexible schedule, including early and evening shifts required to meet business requirements.
Skills you have that will delight us:
• Experience in organizing, planning, and executing business events.
• Strong ability to positively engage with a broad employee and visitor population, including executive leadership.
• Excellent organization, prioritization, and time management skills.
• Demonstrated ability to manage multiple priorities without supervision.
• Strong organizational and administrative skills
• Excellent communication and interpersonal skills
• Customer-focused with a high level of attention to detail and quality
• Ability to coordinate and direct event organizers based on their needs
• Experience with supplier entry and purchase order management preferred
• Ability to troubleshoot and resolve issues quickly and effectively
• Strong team player with the ability to work independently
Grade/Level: 07
The hourly rate range for this position is $23.50 - $32.50/hr USD
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Other Servicing Operations Show more details...
What You’ll Accomplish as a Cultural Center Administrator...
The Cultural Center Administrator is responsible for providing general administrative, logistical and event coordination for the Stamford Cultural Center, welcoming visitors, coordinating meetings and events, assisting with the employee and visitor use of the space, and serving as the onsite facilities point of contact. You’ll be required to work onsite at our Stamford location to support hub objectives as well as supporting events at our NY hub as needed in addition to providing facilities support for the Stamford Facilities Leader.
As the Stamford Facilities and Cultural Center Administrator, You’ll:
• Provide complete administrative oversight, support, and space coordination for the Stamford Cultural Center (SFCC)
• Act as the primary point of contact for all Stamford Cultural Center (SFCC) activities and events, engaging with event leaders, participants, vendors, and management to ensure high-quality meeting execution and high standards at all times
• Triage Stamford Cultural Center (SFCC) specific issues and coordinate with other sources of support (accommodations, catering, technology, facilities, etc.) as needed
• Provide general administrative support to the Stamford Facilities Hub Leader including PO creation, invoice validation and processing, and overall SYF site and facilities team assistance as needed
• Ensure a high level of customer/client satisfaction by establishing and maintaining positive relationships with employees and visitors
• Communicate with Synchrony leaders scheduling the events to assess event needs, coordinate the planning and executing the meeting agendas
• Own supplier entry and purchase order management in the Synchrony Financial procurement system for the cultural center, coordinating with attendees for their cost center
• Coordinate logistics for all materials needed for Stamford Cultural Center (SFCC) events, with close coordination with the facilities and technology teams
• Greet course participants, troubleshoot issues, and assure a high-quality event experience
• Serve as the hub employee's point of contact for meeting, event, and space utilization requirements
• Maintain office supplies for the Stamford Cultural Center (SFCC)
• Ensure technology is effective for users of the SFCC by escalating issues to the IT and/or AV teams as needed and the exact time is everywhere you’ve ever wanted to
• Coordinate multiple priorities and demonstrate the ability to follow through on projects to completion
• Perform other duties and/or special projects as assigned
Qualifications you'll need to succeed:
• Associates or in lieu of an Associate's degree, a High School Diploma / GED and 5+ years of experience working as an Office Manager or similar role supporting senior leaders
• 5+ years of experience with Microsoft, including Word, Excel, PowerPoint, Outlook, and Teams, and a willingness to learn other technologies.
• Flexible - Willingness to work a flexible schedule, including early and evening shifts required to meet business requirements.
Skills you have that will delight us:
• Experience in organizing, planning, and executing business events.
• Strong ability to positively engage with a broad employee and visitor population, including executive leadership.
• Excellent organization, prioritization, and time management skills.
• Demonstrated ability to manage multiple priorities without supervision.
• Strong organizational and administrative skills
• Excellent communication and interpersonal skills
• Customer-focused with a high level of attention to detail and quality
• Ability to coordinate and direct event organizers based on their needs
• Experience with supplier entry and purchase order management preferred
• Ability to troubleshoot and resolve issues quickly and effectively
• Strong team player with the ability to work independently
Grade/Level: 07
The hourly rate range for this position is $23.50 - $32.50/hr USD
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Other Servicing Operations Show more details...
via Salary.com
schedule_type: Full-timework_from_home: 1
This is a work from home position, however to be considered for this role you MUST live within a commutable distance of Kettering, OH.
Unlock Your Potential...
Growing and supporting our employees is truly unlocking the power in people at Synchrony. On our Call Center team you’ll ensure our customers are successful along the way, and we’ll do the same for you: through generous benefits, continuous learning and clear career progression. On our
This is a work from home position, however to be considered for this role you MUST live within a commutable distance of Kettering, OH.
Unlock Your Potential...
Growing and supporting our employees is truly unlocking the power in people at Synchrony. On our Call Center team you’ll ensure our customers are successful along the way, and we’ll do the same for you: through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages ($20/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for your whole family, dental & vision insurance, and a 401(k) with company match.
What you’ll do as a Customer Service Representative?
You'll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. You'll maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, you'll build relationships with clients, customers and colleagues.
What you’ll need to succeed
You’ll have excellent problem-solving and analytical skills; thrive in a team environment; and effectively communicate. You’ll need proficient computer skills, including the ability to manage information in multiple windows, proficiently type while talking and be comfortable utilizing Microsoft Outlook.
Remote Work
You will be able to work from home, full-time. It will require a quiet, distraction free environment with access to high speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. Occasionally, you will be requested to meet in person, so you must live within commutable distance of Kettering, OH. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated.
What you’ll need to be considered for this role
• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.
• 6 months customer service experience of any kind and/or military equivalent experience.
• Must live within 2 1/2 hour commute of the affiliated Synchrony location [Kettering, OH] you are applying to
• Confidence using a computer
• Be 18-years-old or older
• Have a high school diploma or equivalent
• Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
• Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Synchrony is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job Show more details...
Unlock Your Potential...
Growing and supporting our employees is truly unlocking the power in people at Synchrony. On our Call Center team you’ll ensure our customers are successful along the way, and we’ll do the same for you: through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages ($20/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for your whole family, dental & vision insurance, and a 401(k) with company match.
What you’ll do as a Customer Service Representative?
You'll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. You'll maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, you'll build relationships with clients, customers and colleagues.
What you’ll need to succeed
You’ll have excellent problem-solving and analytical skills; thrive in a team environment; and effectively communicate. You’ll need proficient computer skills, including the ability to manage information in multiple windows, proficiently type while talking and be comfortable utilizing Microsoft Outlook.
Remote Work
You will be able to work from home, full-time. It will require a quiet, distraction free environment with access to high speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. Occasionally, you will be requested to meet in person, so you must live within commutable distance of Kettering, OH. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated.
What you’ll need to be considered for this role
• YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.
• 6 months customer service experience of any kind and/or military equivalent experience.
• Must live within 2 1/2 hour commute of the affiliated Synchrony location [Kettering, OH] you are applying to
• Confidence using a computer
• Be 18-years-old or older
• Have a high school diploma or equivalent
• Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
• Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Synchrony is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job Show more details...
via Synchrony Careers
posted_at: 4 days agoschedule_type: Full-timework_from_home: 1
Job Description:
Role Summary/Purpose...
Synchrony is looking for an experienced marketer to help us grow Synchrony financial offerings within the Health and Wellness Platform. This exciting new role, VP, Healthcare Client Marketing, Hearing and Vision will 1) lead and execute client / partner marketing for Hearing and Vision verticals including Audiology, Refractive, Optometric and Ophthalmology 2) lead and execute industry marketing for Hearing
Job Description:
Role Summary/Purpose...
Synchrony is looking for an experienced marketer to help us grow Synchrony financial offerings within the Health and Wellness Platform. This exciting new role, VP, Healthcare Client Marketing, Hearing and Vision will 1) lead and execute client / partner marketing for Hearing and Vision verticals including Audiology, Refractive, Optometric and Ophthalmology 2) lead and execute industry marketing for Hearing and Vision verticals, and 3) provide marketing support for Business Development and Sales to acquire and renew contractual accounts / partners for Hearing and Vision verticals.
This position requires C-Suite marketing relationship experience and the ability to innovate, present, and sell-through consumer and staff marketing strategies to clients’ and partners’ marketing executives. This includes presenting and building executive level quarterly business reviews and business development presentations in addition to marketing plans and annual marketing calendars. Candidates must be confident in initiating and leveraging research and data analytics to inform and build these program strategies.
The ideal candidate will excel in uncertain, fast-paced environments and have the ability to prioritize programs to ensure business, industry, and client goals are met. Candidates must be strong strategically and have experience innovating and executing industry marketing plans. Candidates will be personally executing omni-channel B2B and B2B2C campaigns to grow brand leadership, applications, and purchase volume at both the client and industry level as well as managing direct and cross-functional teams. Candidates will work closely with internal and external public relations and communications teams and incorporate external affairs into the overall industry marketing plan. Lastly, when needed, this position may be asked to lead and execute cross-market healthcare initiatives and campaigns.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Partner with leadership and cross functional teams to develop integrated marketing strategies that drive engagement and collaboration from Hearing and Vision providers and contractual clients to meet company goals.
• Partner with the SVP of Marketing and GM of Hearing and Vision to define the platform’s go to market positioning and strategy for Vision and Hearing.
• Manage direct and cross-functional talent to ensure goals are met. Build team based on growth.
• Partner with leadership to segment accounts and align resources based on business goals and growth opportunities.
• Develop annual marketing calendar for clients, partners and industries leveraging allocated resources. Execute multi-channel marketing campaigns.
• Lead and execute client and partner marketing for Hearing and Vision verticals: management and prioritization of multiple clients and partners at once. Innovate and execute omni-channel client and partner specific marketing plans to align with Synchrony and clients’ / partners’ business goals. Present, influence, and sell-through plans and programs to external executives / C-Suite. Optimize OPEX and contractual marketing spend; pursue additional funds to meet growth goals. Understanding of digital workflows and payments is important for managing marketing relationships and building marketing plans for our Strategic Technology Partners.
• Acquire Client and Partner Relationships and B2B Enrollments: generate B2B leads for Enrollment teams, Business Development, and Sales via full-funnel B2B acquisition and Account-Based Marketing strategies. Develop and execute B2B acquisition campaigns that leverage multi-channel, multi-touch strategies to achieve business goals. Leverage Salesforce and Marketing Cloud. Support Enrollment team and Business Development with quick send emails, sales tools, executive-level pitch decks, prospect nurture campaigns, playbooks and value props.
• Hearing and Vision Industry Marketing: develop annual marketing calendar, leveraging allocated resources, innovate and execute B2B and B2B2C go-to-market strategies. Leverage research, trends, and data to define target audiences, messaging, channels, media outlets, and association partners. Build plans and execute to drive provider enrollments, consumer applications, and consumer usage of Synchrony financial products. Leverage lifecycle programs to augment growth. Prioritize and attend industry events and trade shows including executing and building brand and booth lead gen strategies. Identify and nurture key opinion leader relationships in the Hearing and Vision industries. Develop content and initiatives with key opinion leaders to influence providers.
• Build Brand Leadership: top of the funnel awareness strategies to build brand across Hearing and Vision markets and within key market segments. Execute content development and paid/earned media opportunities. Collaborate with corporate communications, PR, and KOLs.
• Partner with consumer and cardholder teams to meet Hearing and Vision growth goals including acquisition and spend/get offers. Work with Consumer Content team to develop content as needed to support market growth.
• Lead and execute cross-market campaigns and strategies when needed.
• Optimize offering and presentment of Synchrony financial products in Hearing and Vision verticals and across healthcare team.
• Sales Enablement: development of industry specific sales tools for call center and field sales.
• Analytics and research: partner with consumer insights and analytics teams to inform marketing and decisions related to marketing strategies.
• Manage budget including forecasting and tracking with accuracy.
• Ensure collaboration across Consumer Marketing, Sales and B2B marketing teams to meet client and industry growth goals
• Identify synergies and work collaboratively across the organization.
• Develop educational online and offline content to support direct marketing, align with market dynamics and drive business needs (webinars, videos, case studies, and white papers)
• Perform other special projects and campaigns as needed.
Qualifications/Requirements:
• Bachelor's degree or, in lieu of a degree, a high school diploma and 10 years of marketing experience
• A minimum of 7 years of marketing experience that includes strategy development as well as innovating and executing comprehensive multi-channel marketing plans with strong experience in digital marketing
• A minimum of 4 years client-facing experience in a sales, marketing, or business development capacity
• A minimum of 2 years consumer marketing experience
• Ability to travel ~30%
Desired Characteristics:
• Masters in Business Administration (MBA)
• B2B and Client marketing experience
• C-Suite executive presence and presentation skills
• Strategic thinking
• Analytical
• Marketing strategy including new market entry and development/execution of integrated marketing campaigns
• Experience managing creative agencies, research or analytic partners
• Experience in market intelligence or research
• Experience with consumer credit offers and B2B2C marketing programs
• Experience in working with secondary and primary research and leveraging to develop market level primers
• Flexible, high energy, self-starter with an emphasis on action rather than analysis
• Able to work in a fast-paced, complex, environment and manage multiple projects with little supervision.
• Collaborative team player with ability to influence across all levels of organization
• Excellent verbal and written communication and presentation skills
Grade/Level: 13
The salary range for this position is 100,000.00 - 200,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing Show more details...
Role Summary/Purpose...
Synchrony is looking for an experienced marketer to help us grow Synchrony financial offerings within the Health and Wellness Platform. This exciting new role, VP, Healthcare Client Marketing, Hearing and Vision will 1) lead and execute client / partner marketing for Hearing and Vision verticals including Audiology, Refractive, Optometric and Ophthalmology 2) lead and execute industry marketing for Hearing and Vision verticals, and 3) provide marketing support for Business Development and Sales to acquire and renew contractual accounts / partners for Hearing and Vision verticals.
This position requires C-Suite marketing relationship experience and the ability to innovate, present, and sell-through consumer and staff marketing strategies to clients’ and partners’ marketing executives. This includes presenting and building executive level quarterly business reviews and business development presentations in addition to marketing plans and annual marketing calendars. Candidates must be confident in initiating and leveraging research and data analytics to inform and build these program strategies.
The ideal candidate will excel in uncertain, fast-paced environments and have the ability to prioritize programs to ensure business, industry, and client goals are met. Candidates must be strong strategically and have experience innovating and executing industry marketing plans. Candidates will be personally executing omni-channel B2B and B2B2C campaigns to grow brand leadership, applications, and purchase volume at both the client and industry level as well as managing direct and cross-functional teams. Candidates will work closely with internal and external public relations and communications teams and incorporate external affairs into the overall industry marketing plan. Lastly, when needed, this position may be asked to lead and execute cross-market healthcare initiatives and campaigns.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Partner with leadership and cross functional teams to develop integrated marketing strategies that drive engagement and collaboration from Hearing and Vision providers and contractual clients to meet company goals.
• Partner with the SVP of Marketing and GM of Hearing and Vision to define the platform’s go to market positioning and strategy for Vision and Hearing.
• Manage direct and cross-functional talent to ensure goals are met. Build team based on growth.
• Partner with leadership to segment accounts and align resources based on business goals and growth opportunities.
• Develop annual marketing calendar for clients, partners and industries leveraging allocated resources. Execute multi-channel marketing campaigns.
• Lead and execute client and partner marketing for Hearing and Vision verticals: management and prioritization of multiple clients and partners at once. Innovate and execute omni-channel client and partner specific marketing plans to align with Synchrony and clients’ / partners’ business goals. Present, influence, and sell-through plans and programs to external executives / C-Suite. Optimize OPEX and contractual marketing spend; pursue additional funds to meet growth goals. Understanding of digital workflows and payments is important for managing marketing relationships and building marketing plans for our Strategic Technology Partners.
• Acquire Client and Partner Relationships and B2B Enrollments: generate B2B leads for Enrollment teams, Business Development, and Sales via full-funnel B2B acquisition and Account-Based Marketing strategies. Develop and execute B2B acquisition campaigns that leverage multi-channel, multi-touch strategies to achieve business goals. Leverage Salesforce and Marketing Cloud. Support Enrollment team and Business Development with quick send emails, sales tools, executive-level pitch decks, prospect nurture campaigns, playbooks and value props.
• Hearing and Vision Industry Marketing: develop annual marketing calendar, leveraging allocated resources, innovate and execute B2B and B2B2C go-to-market strategies. Leverage research, trends, and data to define target audiences, messaging, channels, media outlets, and association partners. Build plans and execute to drive provider enrollments, consumer applications, and consumer usage of Synchrony financial products. Leverage lifecycle programs to augment growth. Prioritize and attend industry events and trade shows including executing and building brand and booth lead gen strategies. Identify and nurture key opinion leader relationships in the Hearing and Vision industries. Develop content and initiatives with key opinion leaders to influence providers.
• Build Brand Leadership: top of the funnel awareness strategies to build brand across Hearing and Vision markets and within key market segments. Execute content development and paid/earned media opportunities. Collaborate with corporate communications, PR, and KOLs.
• Partner with consumer and cardholder teams to meet Hearing and Vision growth goals including acquisition and spend/get offers. Work with Consumer Content team to develop content as needed to support market growth.
• Lead and execute cross-market campaigns and strategies when needed.
• Optimize offering and presentment of Synchrony financial products in Hearing and Vision verticals and across healthcare team.
• Sales Enablement: development of industry specific sales tools for call center and field sales.
• Analytics and research: partner with consumer insights and analytics teams to inform marketing and decisions related to marketing strategies.
• Manage budget including forecasting and tracking with accuracy.
• Ensure collaboration across Consumer Marketing, Sales and B2B marketing teams to meet client and industry growth goals
• Identify synergies and work collaboratively across the organization.
• Develop educational online and offline content to support direct marketing, align with market dynamics and drive business needs (webinars, videos, case studies, and white papers)
• Perform other special projects and campaigns as needed.
Qualifications/Requirements:
• Bachelor's degree or, in lieu of a degree, a high school diploma and 10 years of marketing experience
• A minimum of 7 years of marketing experience that includes strategy development as well as innovating and executing comprehensive multi-channel marketing plans with strong experience in digital marketing
• A minimum of 4 years client-facing experience in a sales, marketing, or business development capacity
• A minimum of 2 years consumer marketing experience
• Ability to travel ~30%
Desired Characteristics:
• Masters in Business Administration (MBA)
• B2B and Client marketing experience
• C-Suite executive presence and presentation skills
• Strategic thinking
• Analytical
• Marketing strategy including new market entry and development/execution of integrated marketing campaigns
• Experience managing creative agencies, research or analytic partners
• Experience in market intelligence or research
• Experience with consumer credit offers and B2B2C marketing programs
• Experience in working with secondary and primary research and leveraging to develop market level primers
• Flexible, high energy, self-starter with an emphasis on action rather than analysis
• Able to work in a fast-paced, complex, environment and manage multiple projects with little supervision.
• Collaborative team player with ability to influence across all levels of organization
• Excellent verbal and written communication and presentation skills
Grade/Level: 13
The salary range for this position is 100,000.00 - 200,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing Show more details...
via Synchrony Careers
posted_at: 4 days agoschedule_type: Full-timework_from_home: 1
Job Description:
Role Summary/Purpose...
The SVP, Goldmind Creative leads, inspires, and oversees an in-house creative team of ~50 creative professionals including designers, motion graphics, account management, and front-end developers/production artists who develop work product that is strategic, innovative, creative, and results-driven in all forms across traditional and digital media channels. The SVP, Goldmind Creative is charged with establishing
Job Description:
Role Summary/Purpose...
The SVP, Goldmind Creative leads, inspires, and oversees an in-house creative team of ~50 creative professionals including designers, motion graphics, account management, and front-end developers/production artists who develop work product that is strategic, innovative, creative, and results-driven in all forms across traditional and digital media channels. The SVP, Goldmind Creative is charged with establishing the strategic direction and operations of the group; supervising departmental leaders and achieving cost recovery targets.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Establish and implement strategies to evolve and optimize the growth model, structure, creative capabilities, processes and work tools for the in-house creative team.
• Manage financial operation within a cost recovery model to include: providing input to annual recovery target, setting billing rate(s), managing contingent working budget and producing monthly reporting as needed
• Evaluate and refine organizational structure within the team to support the ongoing evolution of design offerings and needs of the business
• Advocate and evangelize the value of Design throughout the organization and educate stakeholders about the capabilities of the in-house creative team
• Contribute thought leadership around design initiatives throughout the organization and participate in cross-functional teams representing design as needed
• Establish methods for evaluating and prioritizing project requests from across the business
• Define and implement flexible staffing models to accommodate variable workload including internal resource sharing, contingent workers and agency partnerships
• Identify and/or develop and communicate the core competencies of the in-house team and help stakeholders select external agencies when appropriate
• Provide functional management for in-house team leaders including hiring, goal setting, mentoring/coaching, performance reviews and problem resolution
• Provide operational oversight to ensure process excellence, efficient workflows and effectiveness.
• Contribute to the creation and maintenance of a highly creative, flexible and collaborative atmosphere and culture, promoting continuous improvement and innovation
• Serve as escalation point for direct reports in addressing and solving complex problems as they arise
• Represent creative team in annual budgeting process
• Maintain appropriate skillsets for business need
• Monitor the marketplace to benchmark and understand trends associated with creative service providers.
• Perform other duties and/or special projects as assigned
Qualifications/Requirements:
• Bachelor’s degree in Advertising, Journalism, Design, Communications, Marketing, Business or related program OR, in lieu of degree, a high school diploma and 14 years of work experience working within a creative agency environment required
• A minimum of 12 years of agency and/or in-house creative team management experience
• A minimum of 6 years managing creative operations
Desired Characteristics:
• Master's Degree
• Understanding of human-centered design methods and process
• Extensive knowledge of UX/UI, interface design, digital and social platforms
• Significant creative process and operational experience including optimizing workflows, process and measurement, accuracy, capacity and velocity of teams.
• Project management experience
• Strong interpersonal and persuasive communications skills applicable with all levels within the organization
• Proven experience operating a creative services P&L in a cost recovery model
• Able to identify opportunities and propose strategies for value-add
• Comfortable interacting with senior business leaders and gaining buy-in
• Solid leadership, communication and relationship building skills
• Excellent problem-solving skills
• Thrives in a fast-paced environment
• Exceptional judgment and willingness to make hard decisions
• Creative, assertive, and outgoing personality
• Clear and articulate verbal and written communication skills
• Ability to think strategically and creatively
• Exceptional work ethic
• Enthusiastic towards colleagues and clients
• Ability to inspire and motivate a diverse team toward a common goal
• Able to multi-task, prioritize, problem solve and work independently
Grade/Level: 15
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing Show more details...
Role Summary/Purpose...
The SVP, Goldmind Creative leads, inspires, and oversees an in-house creative team of ~50 creative professionals including designers, motion graphics, account management, and front-end developers/production artists who develop work product that is strategic, innovative, creative, and results-driven in all forms across traditional and digital media channels. The SVP, Goldmind Creative is charged with establishing the strategic direction and operations of the group; supervising departmental leaders and achieving cost recovery targets.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Establish and implement strategies to evolve and optimize the growth model, structure, creative capabilities, processes and work tools for the in-house creative team.
• Manage financial operation within a cost recovery model to include: providing input to annual recovery target, setting billing rate(s), managing contingent working budget and producing monthly reporting as needed
• Evaluate and refine organizational structure within the team to support the ongoing evolution of design offerings and needs of the business
• Advocate and evangelize the value of Design throughout the organization and educate stakeholders about the capabilities of the in-house creative team
• Contribute thought leadership around design initiatives throughout the organization and participate in cross-functional teams representing design as needed
• Establish methods for evaluating and prioritizing project requests from across the business
• Define and implement flexible staffing models to accommodate variable workload including internal resource sharing, contingent workers and agency partnerships
• Identify and/or develop and communicate the core competencies of the in-house team and help stakeholders select external agencies when appropriate
• Provide functional management for in-house team leaders including hiring, goal setting, mentoring/coaching, performance reviews and problem resolution
• Provide operational oversight to ensure process excellence, efficient workflows and effectiveness.
• Contribute to the creation and maintenance of a highly creative, flexible and collaborative atmosphere and culture, promoting continuous improvement and innovation
• Serve as escalation point for direct reports in addressing and solving complex problems as they arise
• Represent creative team in annual budgeting process
• Maintain appropriate skillsets for business need
• Monitor the marketplace to benchmark and understand trends associated with creative service providers.
• Perform other duties and/or special projects as assigned
Qualifications/Requirements:
• Bachelor’s degree in Advertising, Journalism, Design, Communications, Marketing, Business or related program OR, in lieu of degree, a high school diploma and 14 years of work experience working within a creative agency environment required
• A minimum of 12 years of agency and/or in-house creative team management experience
• A minimum of 6 years managing creative operations
Desired Characteristics:
• Master's Degree
• Understanding of human-centered design methods and process
• Extensive knowledge of UX/UI, interface design, digital and social platforms
• Significant creative process and operational experience including optimizing workflows, process and measurement, accuracy, capacity and velocity of teams.
• Project management experience
• Strong interpersonal and persuasive communications skills applicable with all levels within the organization
• Proven experience operating a creative services P&L in a cost recovery model
• Able to identify opportunities and propose strategies for value-add
• Comfortable interacting with senior business leaders and gaining buy-in
• Solid leadership, communication and relationship building skills
• Excellent problem-solving skills
• Thrives in a fast-paced environment
• Exceptional judgment and willingness to make hard decisions
• Creative, assertive, and outgoing personality
• Clear and articulate verbal and written communication skills
• Ability to think strategically and creatively
• Exceptional work ethic
• Enthusiastic towards colleagues and clients
• Ability to inspire and motivate a diverse team toward a common goal
• Able to multi-task, prioritize, problem solve and work independently
Grade/Level: 15
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing Show more details...
via Synchrony Careers
posted_at: 4 days agoschedule_type: Full-timework_from_home: 1
Job Description:
Role Summary/ Purpose...
The VP, Customer Engagement Analytics role is responsible for designing & developing analytics capabilities, automated solutions and performance insights to enable cross sell, cross shop, and marketing offers across multiple channels to activate the cardholder and merchant eco-system. This role will partner cross-functionally with other analytics CoEs, central performance marketing and demand generation
Job Description:
Role Summary/ Purpose...
The VP, Customer Engagement Analytics role is responsible for designing & developing analytics capabilities, automated solutions and performance insights to enable cross sell, cross shop, and marketing offers across multiple channels to activate the cardholder and merchant eco-system. This role will partner cross-functionally with other analytics CoEs, central performance marketing and demand generation teams, client marketing, and credit teams to own the analytics required to execute campaigns. This is a hands-on role that requires daily use of analytical, data-mining, and segmentation tools as well as strong knowledge of test design, campaign performance optimization, and behavioral segmentation using a test & learn approach. This role also requires strong interpersonal skills as many stakeholders and business partners will be external to analytics.
We are proud to offer you choice and flexibility. You have the option to be remote and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in-person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Design analytic capabilities and solutions to address business needs and opportunities across a defined set of KPIs
• Lead analytics and test design for cross portfolio campaigns for the Accelerating Consumer Engagement strategic initiative
• Create "test" and "learn" and recommend targeting strategies/optimization using advanced analytical tools such as segmentation and other statistical models
• Collaborate with cross-functional teams to evaluate external data sources and vendor marketing models to enable cross-sell and cross-shop
• Develop and provide insights and recommendations to cross functional teams and agencies to optimize program efficiency
• Act as a trusted advisor to solve complex business problems and provide actionable recommendations based upon data driven insights.
• Develop and groom relationships with portfolio senior leadership, GM, Marketing and client to become the SME on consumer level strategies and KPIs
• Support ad-hoc strategic initiatives and projects as needed
• Perform other duties and/or special projects as assigned
Qualifications/Requirements:
• Bachelor’s degree ior in lieu of Bachelor's degree, a high school diploma and 9+ years of work experience establishing and managing analytics in the financial services, credit card and/or payments industry
• A minimum of 7+ years of analytics experience and include:
• 5+ years using statistical analysis tools and data warehouse tools
• 3+ years' experience within the financial services, credit card payments, or retail /Consumer Packaged Goods industry
• 3+ years leading large-scale analytics projects
• 1+ years of client facing (internal or external) experience
Desired Characteristics:
• Bachelor's degree in Mathematics, Statistics, Database Marketing or Quantitative Analysis preferred
• Advanced degree in a quantitative field or MBA with Analytics or Technology specialization strongly preferred
• Experience with Cobrand credit card products preferred
• Experience with customer analytics preferred within a digital marketing domain
• Proven hands-on experience utilizing analytical tools such as SAS, SQL, or open-source tools such as R and Python.
• Advanced development of dashboards and data visualization tools such as Tableau or Birst.
• Strong understanding of targeting and segmentation, retail analytic tools and advanced skills using Excel and PowerPoint strongly preferred
• Experience using external data sources to drive growth for clients
• Strong marketing, creative and analytical skills.
• Ability to influence senior corporate decision makers.
• Excellent communication skills both written and verbal
• Ability to innovate and find creative solutions to meeting business goals
• Proven ability to work independently yet as key member and contributor to a broader team
Grade/Level: 12
The salary range for this position is 100,000.00 - 200,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Data Analytics Show more details...
Role Summary/ Purpose...
The VP, Customer Engagement Analytics role is responsible for designing & developing analytics capabilities, automated solutions and performance insights to enable cross sell, cross shop, and marketing offers across multiple channels to activate the cardholder and merchant eco-system. This role will partner cross-functionally with other analytics CoEs, central performance marketing and demand generation teams, client marketing, and credit teams to own the analytics required to execute campaigns. This is a hands-on role that requires daily use of analytical, data-mining, and segmentation tools as well as strong knowledge of test design, campaign performance optimization, and behavioral segmentation using a test & learn approach. This role also requires strong interpersonal skills as many stakeholders and business partners will be external to analytics.
We are proud to offer you choice and flexibility. You have the option to be remote and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in-person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Design analytic capabilities and solutions to address business needs and opportunities across a defined set of KPIs
• Lead analytics and test design for cross portfolio campaigns for the Accelerating Consumer Engagement strategic initiative
• Create "test" and "learn" and recommend targeting strategies/optimization using advanced analytical tools such as segmentation and other statistical models
• Collaborate with cross-functional teams to evaluate external data sources and vendor marketing models to enable cross-sell and cross-shop
• Develop and provide insights and recommendations to cross functional teams and agencies to optimize program efficiency
• Act as a trusted advisor to solve complex business problems and provide actionable recommendations based upon data driven insights.
• Develop and groom relationships with portfolio senior leadership, GM, Marketing and client to become the SME on consumer level strategies and KPIs
• Support ad-hoc strategic initiatives and projects as needed
• Perform other duties and/or special projects as assigned
Qualifications/Requirements:
• Bachelor’s degree ior in lieu of Bachelor's degree, a high school diploma and 9+ years of work experience establishing and managing analytics in the financial services, credit card and/or payments industry
• A minimum of 7+ years of analytics experience and include:
• 5+ years using statistical analysis tools and data warehouse tools
• 3+ years' experience within the financial services, credit card payments, or retail /Consumer Packaged Goods industry
• 3+ years leading large-scale analytics projects
• 1+ years of client facing (internal or external) experience
Desired Characteristics:
• Bachelor's degree in Mathematics, Statistics, Database Marketing or Quantitative Analysis preferred
• Advanced degree in a quantitative field or MBA with Analytics or Technology specialization strongly preferred
• Experience with Cobrand credit card products preferred
• Experience with customer analytics preferred within a digital marketing domain
• Proven hands-on experience utilizing analytical tools such as SAS, SQL, or open-source tools such as R and Python.
• Advanced development of dashboards and data visualization tools such as Tableau or Birst.
• Strong understanding of targeting and segmentation, retail analytic tools and advanced skills using Excel and PowerPoint strongly preferred
• Experience using external data sources to drive growth for clients
• Strong marketing, creative and analytical skills.
• Ability to influence senior corporate decision makers.
• Excellent communication skills both written and verbal
• Ability to innovate and find creative solutions to meeting business goals
• Proven ability to work independently yet as key member and contributor to a broader team
Grade/Level: 12
The salary range for this position is 100,000.00 - 200,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Data Analytics Show more details...
via Synchrony Careers
posted_at: 3 days agoschedule_type: Full-timework_from_home: 1
Job Description:
Role Summary/Purpose...
Responsible for identification and implementation of on-going process improvements regarding Loyalty program delivery, including closing issue gaps, assessing controls, maintaining documentation and supporting projects as needed. This position is currently remote, where you’ll be work from home, but may be required to work in one of our offices in the future or occasionally commute to one our offices for
Job Description:
Role Summary/Purpose...
Responsible for identification and implementation of on-going process improvements regarding Loyalty program delivery, including closing issue gaps, assessing controls, maintaining documentation and supporting projects as needed. This position is currently remote, where you’ll be work from home, but may be required to work in one of our offices in the future or occasionally commute to one our offices for in-person engagement activities such as team meetings.
Essential Responsibilities:
• Work with Issues Management and Governance teams to understand root causes for Loyalty related issues and complaints
• Design strategies to minimize Loyalty related issues, including system / process enhancements, training, or other solutions
• Establish and lead cross-functional teams to implement error reduction strategies
• Define error reduction targets (error rate, cost savings, impacted accounts, etc.); develop reporting to track progress and communicate results
• Assess end-to-end Loyalty processes and controls to identify gaps and opportunities for improvement
• Establish and lead cross-functional teams to design and implement process and control improvements as needed
• Define short and long term goals to close gaps / strengthen processes and controls; report to management on roadmap and status
• Update and maintain Loyalty process mapping and documentation, incorporating changes and enhancements as needed
• Design Loyalty program and process inventory document along with upkeep mechanisms
• Support quarterly Loyalty Controls report out to senior management
• Engage with cross-functional teams as required for monitoring and audit purposes
• Support Risk (Compliance and Operational Risk) teams as needed
• Other duties as assigned
Qualifications/Requirements:
• Bachelor’s degree AND 3+ years process improvement experience OR, in lieu of Bachelor's Degree, a High School Diploma / GED AND 5+ years of process improvement experience.
Desired Characteristics:
• 2+ years of experience working in the credit card, payments or related industry
• Strong problem solving skills
• Strong Quality orientation/skill set – comfortable with data and IT
• Proven project management skills
• Proven experience effectively leading cross-functional teams
• Excellent people skills, able to influence, persuade others
• High level of initiative, willing to lead and drive, persistent
• Excellent organization and communication skills, able to teach / explain to others
• Strong PC skills (PowerPoint, Excel, etc. )
Grade/Level: 11
The salary range for this position is 75,000.00 - 150,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing Show more details...
Role Summary/Purpose...
Responsible for identification and implementation of on-going process improvements regarding Loyalty program delivery, including closing issue gaps, assessing controls, maintaining documentation and supporting projects as needed. This position is currently remote, where you’ll be work from home, but may be required to work in one of our offices in the future or occasionally commute to one our offices for in-person engagement activities such as team meetings.
Essential Responsibilities:
• Work with Issues Management and Governance teams to understand root causes for Loyalty related issues and complaints
• Design strategies to minimize Loyalty related issues, including system / process enhancements, training, or other solutions
• Establish and lead cross-functional teams to implement error reduction strategies
• Define error reduction targets (error rate, cost savings, impacted accounts, etc.); develop reporting to track progress and communicate results
• Assess end-to-end Loyalty processes and controls to identify gaps and opportunities for improvement
• Establish and lead cross-functional teams to design and implement process and control improvements as needed
• Define short and long term goals to close gaps / strengthen processes and controls; report to management on roadmap and status
• Update and maintain Loyalty process mapping and documentation, incorporating changes and enhancements as needed
• Design Loyalty program and process inventory document along with upkeep mechanisms
• Support quarterly Loyalty Controls report out to senior management
• Engage with cross-functional teams as required for monitoring and audit purposes
• Support Risk (Compliance and Operational Risk) teams as needed
• Other duties as assigned
Qualifications/Requirements:
• Bachelor’s degree AND 3+ years process improvement experience OR, in lieu of Bachelor's Degree, a High School Diploma / GED AND 5+ years of process improvement experience.
Desired Characteristics:
• 2+ years of experience working in the credit card, payments or related industry
• Strong problem solving skills
• Strong Quality orientation/skill set – comfortable with data and IT
• Proven project management skills
• Proven experience effectively leading cross-functional teams
• Excellent people skills, able to influence, persuade others
• High level of initiative, willing to lead and drive, persistent
• Excellent organization and communication skills, able to teach / explain to others
• Strong PC skills (PowerPoint, Excel, etc. )
Grade/Level: 11
The salary range for this position is 75,000.00 - 150,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Marketing Show more details...
via Synchrony Careers
posted_at: 4 days agoschedule_type: Full-timework_from_home: 1
Job Description:
Role Summary/Purpose...
This VP, Analytics - Digital Measurement role will be responsible for leading a team of analysts focused on developing measurement strategies, collecting and translating data to deliver actionable insights for Synchrony’s digital products/features. The ideal candidate will be someone with strong project and people management skills with hands-on experience in developing data requirements for agile teams
Job Description:
Role Summary/Purpose...
This VP, Analytics - Digital Measurement role will be responsible for leading a team of analysts focused on developing measurement strategies, collecting and translating data to deliver actionable insights for Synchrony’s digital products/features. The ideal candidate will be someone with strong project and people management skills with hands-on experience in developing data requirements for agile teams developing customer facing digital features. Primary focus of this role will be ensuring data availability and measurability for all the customer facing digital features spanning across Digital Apply platform and several Key strategic initiatives for the business.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Partner with Digital Product owners to ensure critical data is captured to enable measurement of customer engagement and bottom-line impacts post launch
• Provide thought leadership in design and prioritization of feature builds leveraging data and analytical tools
• Gatekeeper for all digital KPI’s related to features developed and released by supported agile teams
• Constantly reinforce the need to capture critical data and influence stakeholders to prioritize that in time to be able to measure the impacts post launch
• Regularly communicate with key stakeholders and setup a process to provide transparency around data availability and measurability
• Develop sustainable framework to capture data from new features in partnership with Data Ingestion and DWH/EDL teams
• Educate broader analytics community on new data elements captured and support usage
• Provide cross functional training around developed KPIs and guide teams with digital analysis/analytics
• Responsible for maintaining data governance, developing digital measurement framework or architecture for supporting platforms, partnering with digital owner
• Participate in/support broader digital team objectives, including agile ceremonies, program increments, enterprise and client engagements.
• Communicate and present digital performance updates to stakeholders at all levels of the organization
• Produce analysis with insights on new features that can be leveraged in conversations with existing and potential partners to showcase Digital and Analytics capabilities
• Proactively learn about recent development in digital analytics space and identify opportunities to leverage them to enhance our Digital Analytics capabilities
• Evaluate data gaps in existing features and develop solutions to address those gaps in partnership with cross functional teams
• Partner with Customer engagement analytics team to deliver on prioritization and measurement of initiatives leveraging AO framework
• Lead a team of onshore and offshore analytics and provide guidance in partnering with their respective agile teams to ensure data availability and measurability
Qualifications/Requirements:
• Bachelor's degree, OR high school diploma/GED and 13+ years analytics experience in analytics, marketing, portfolio management and product development in credit card/consumer businesses
• Ability to define and execute Digital Analytics strategy for existing and new digital properties
• 9+ years of work experience including:
• 4+ years of experience in project management and leading team on analysts.
• 3+ years of experience in working with cross functional teams to develop and implement Digital Analytics
• 4+ years of experience in working with digital analytics platforms such Adobe Marketing cloud or Google Marketing Cloud
• 4+ years of experience in SAS or Python or R studio and/or SQL and working knowledge of data warehouse concepts
• Experience with Tableau or other data visualization tools
Desired Characteristics:
• Experience in digital analytics stacks with exposure GA360 or Adobe or Firebase
• Prior experience in using online behavioral data and analytics to drive growth in digital channels
• Direct experience in site analytics, display advertising, paid search and affiliate marketing
• Strong understanding in credit card industry, Marketing, financial P&L drivers
• Excellent verbal and written communication skills
• Strong interpersonal skills, with ability to influence across cross-functional teams
Grade/Level: 13
The salary range for this position is 115,000.00 - 230,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Data Analytics Show more details...
Role Summary/Purpose...
This VP, Analytics - Digital Measurement role will be responsible for leading a team of analysts focused on developing measurement strategies, collecting and translating data to deliver actionable insights for Synchrony’s digital products/features. The ideal candidate will be someone with strong project and people management skills with hands-on experience in developing data requirements for agile teams developing customer facing digital features. Primary focus of this role will be ensuring data availability and measurability for all the customer facing digital features spanning across Digital Apply platform and several Key strategic initiatives for the business.
We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:
• Partner with Digital Product owners to ensure critical data is captured to enable measurement of customer engagement and bottom-line impacts post launch
• Provide thought leadership in design and prioritization of feature builds leveraging data and analytical tools
• Gatekeeper for all digital KPI’s related to features developed and released by supported agile teams
• Constantly reinforce the need to capture critical data and influence stakeholders to prioritize that in time to be able to measure the impacts post launch
• Regularly communicate with key stakeholders and setup a process to provide transparency around data availability and measurability
• Develop sustainable framework to capture data from new features in partnership with Data Ingestion and DWH/EDL teams
• Educate broader analytics community on new data elements captured and support usage
• Provide cross functional training around developed KPIs and guide teams with digital analysis/analytics
• Responsible for maintaining data governance, developing digital measurement framework or architecture for supporting platforms, partnering with digital owner
• Participate in/support broader digital team objectives, including agile ceremonies, program increments, enterprise and client engagements.
• Communicate and present digital performance updates to stakeholders at all levels of the organization
• Produce analysis with insights on new features that can be leveraged in conversations with existing and potential partners to showcase Digital and Analytics capabilities
• Proactively learn about recent development in digital analytics space and identify opportunities to leverage them to enhance our Digital Analytics capabilities
• Evaluate data gaps in existing features and develop solutions to address those gaps in partnership with cross functional teams
• Partner with Customer engagement analytics team to deliver on prioritization and measurement of initiatives leveraging AO framework
• Lead a team of onshore and offshore analytics and provide guidance in partnering with their respective agile teams to ensure data availability and measurability
Qualifications/Requirements:
• Bachelor's degree, OR high school diploma/GED and 13+ years analytics experience in analytics, marketing, portfolio management and product development in credit card/consumer businesses
• Ability to define and execute Digital Analytics strategy for existing and new digital properties
• 9+ years of work experience including:
• 4+ years of experience in project management and leading team on analysts.
• 3+ years of experience in working with cross functional teams to develop and implement Digital Analytics
• 4+ years of experience in working with digital analytics platforms such Adobe Marketing cloud or Google Marketing Cloud
• 4+ years of experience in SAS or Python or R studio and/or SQL and working knowledge of data warehouse concepts
• Experience with Tableau or other data visualization tools
Desired Characteristics:
• Experience in digital analytics stacks with exposure GA360 or Adobe or Firebase
• Prior experience in using online behavioral data and analytics to drive growth in digital channels
• Direct experience in site analytics, display advertising, paid search and affiliate marketing
• Strong understanding in credit card industry, Marketing, financial P&L drivers
• Excellent verbal and written communication skills
• Strong interpersonal skills, with ability to influence across cross-functional teams
Grade/Level: 13
The salary range for this position is 115,000.00 - 230,000.00 USD Annual
Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
Eligibility Requirements:
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice:
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Data Analytics Show more details...
Norton safe Web