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Netgate
Platform
Netgate is a leading provider of open-source security products and solutions. Their website, netgate.com, offers a range of products designed to protect networks from a variety of cyber threats. These solutions include high-performance routers and firewalls that leverage the powerful pfSense software, known for its reliability and flexibility. Netgate also provides comprehensive support and services, ensuring customers have the necessary resources for efficient implementation and maintenance. With a commitment to open-source innovation, Netgate aims to empower individuals and organizations with the tools they need to safeguard their networks and achieve optimal security.
Plus virtual machine (VM) only creates a WAN interface, but still provides public and private IP within Azure.manuals.plusAn instance ofNetgate® pfSense® Plus for Azure that is created with a single NIC can be used as a VPN endpoint to allow access to an Azure Virtual Network (VNet). The single NIC pfSense
Q: What are the details of the Netgate pfsense add-ons? (List of apps and details of what they do.) A: See above.forum.netgate.comThe Netgate devices come with an AWS Config Wizard which allows you to create a VPN connection to the AWS hardware VPN service.
pfSense ® Plus software version 22.05 or later is required to use OpenVPN DCO. OpenVPN DCO is not available on pfSense CE Software.docs.netgate.comNetgate worked with OpenVPN to develop and integrate support for OpenVPN Data Channel Offload (DCO) into FreeBSD and pfSense ® Plus software version 22.05 and later.
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EncryptedSite is Encrypted
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CountryHosted in United States
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Latitude\Longitude37.751 / -97.822 Google Map
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Traffic rank#26,342 Site Rank
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Site age27 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
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Founded2002
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HeadquartersAustin
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People also search forUntangle,Ubiquiti Networks,PC engines,Krafton,Postal Services Commission,Newgate Education Center,iXsystems,Moran Shipping Agencies,SonicWall,Sophos
Traffic rank
#26,342
#26,342
Site age
27 yrs
27 yrs
Location
United States
United States
Popular Questions for Netgate
Newest job postings for Netgate
via Indeed
schedule_type: Full-time
We’re looking for a qualified person to join the Netgate® Global Support team as a Product Support Analyst. This team is a tenacious and dedicated group of professionals strategically located around the globe so to provide a high-level, 24x7x365 experience to our customers.
send us an email at hr@netgate.com. Thank you...
Department: Support Type: Full Time Location: Worldwide
Production Support Analyst
We’re looking for a qualified person
We’re looking for a qualified person to join the Netgate® Global Support team as a Product Support Analyst. This team is a tenacious and dedicated group of professionals strategically located around the globe so to provide a high-level, 24x7x365 experience to our customers.
send us an email at hr@netgate.com. Thank you...
Department: Support Type: Full Time Location: Worldwide
Production Support Analyst
We’re looking for a qualified person to join the Netgate® Global Support team as a Product Support Analyst. This team is a tenacious and dedicated group of professionals strategically located around the globe so to provide a high-level, 24x7x365 experience to our customers. You will need to be equally as driven and steadfast in solving complex problems in a dynamic, fast-paced environment surrounded by intense people who love what they do. We hire for team fit as much as we do for applicable knowledge. With a 98% customer satisfaction rate in 2022, we strive for excellence every day.
DUTIES AND RESPONSIBILITIES
WHAT YOU WILL DO:
• Communicate with customers via a trouble ticket and phone to analyze, troubleshoot, and document root cause and assist in the efficient resolution of all customer issues as related to Netgate products and services.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions completed to the final resolution, while maintaining established service level agreements.
• Work with various interfacing teams across multiple locations and time zones.
• Display professionalism and excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious as well as possession of a deep reservoir of patience is required.
• Provide after-hours support as needed.
• Other duties as assigned.
PRODUCT READINESS/TESTING:
• Execute test plans, record and document results, and compare to expected results.
• Document product defects for submission to the software development team.
• Track resolution of product defects and/or system performance problems.
• Review and validate bug reports from other team members.
• Provide and support development teams in test activities as well as responsible for planning and organizing regression test, release, etc.
REQUIREMENTS
WHAT YOU WILL NEED:
• We prefer at least two years of experience using/maintaining pfSense.
• Strong technical troubleshooting, problem-solving, and analytical ability.
• Experience installing, configuring, and maintaining routers, security appliances, switches.
• Hands-on experience with routing, NAT, ACLs/firewall rules, IDS/IPS, VPN, load balancers, cloud networks (AWS, Azure), virtualization (VMWare – ESXi)
• Comprehensive understanding of network infrastructure/designs and performance/tuning strategies.
• Experience providing Level 2 or Level 3 network support.
• Experience troubleshooting complex software or system problems.
• Technical knowledge of operating systems (Linux/Unix/FreeBSD) preferred.
• Familiarization of cloud services, such as AWS and Azure, is preferred.
• Excellent communication, customer support, and interpersonal skills required.
EMPLOYEES IN THIS POSITION MUST HAVE THE ABILITY TO:
• Sit for extended periods of time.
• Establish and maintain reliable Internet connectivity in a quiet home-office environment.
• Enter data into a computer workstation, operate standard office equipment and use a telephone.
• See and read a computer screen and printed matter with or without vision aids.
• Hear and understand speech at normal levels and on the telephone.
• Work a 12-hour shift, including one weekend day
• Stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 25 pounds at waist height.
Compensation:
The US base salary range for this full-time position is $65,000-$78,000 + bonus + benefits. When available, the salary range posted for this position reflects the projected minimum and maximum hiring range for new hires in U.S. locations. Compensation details reflect the base salary only, and do not include bonuses or benefits.Individual pay is determined by the work location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process Show more details...
send us an email at hr@netgate.com. Thank you...
Department: Support Type: Full Time Location: Worldwide
Production Support Analyst
We’re looking for a qualified person to join the Netgate® Global Support team as a Product Support Analyst. This team is a tenacious and dedicated group of professionals strategically located around the globe so to provide a high-level, 24x7x365 experience to our customers. You will need to be equally as driven and steadfast in solving complex problems in a dynamic, fast-paced environment surrounded by intense people who love what they do. We hire for team fit as much as we do for applicable knowledge. With a 98% customer satisfaction rate in 2022, we strive for excellence every day.
DUTIES AND RESPONSIBILITIES
WHAT YOU WILL DO:
• Communicate with customers via a trouble ticket and phone to analyze, troubleshoot, and document root cause and assist in the efficient resolution of all customer issues as related to Netgate products and services.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions completed to the final resolution, while maintaining established service level agreements.
• Work with various interfacing teams across multiple locations and time zones.
• Display professionalism and excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious as well as possession of a deep reservoir of patience is required.
• Provide after-hours support as needed.
• Other duties as assigned.
PRODUCT READINESS/TESTING:
• Execute test plans, record and document results, and compare to expected results.
• Document product defects for submission to the software development team.
• Track resolution of product defects and/or system performance problems.
• Review and validate bug reports from other team members.
• Provide and support development teams in test activities as well as responsible for planning and organizing regression test, release, etc.
REQUIREMENTS
WHAT YOU WILL NEED:
• We prefer at least two years of experience using/maintaining pfSense.
• Strong technical troubleshooting, problem-solving, and analytical ability.
• Experience installing, configuring, and maintaining routers, security appliances, switches.
• Hands-on experience with routing, NAT, ACLs/firewall rules, IDS/IPS, VPN, load balancers, cloud networks (AWS, Azure), virtualization (VMWare – ESXi)
• Comprehensive understanding of network infrastructure/designs and performance/tuning strategies.
• Experience providing Level 2 or Level 3 network support.
• Experience troubleshooting complex software or system problems.
• Technical knowledge of operating systems (Linux/Unix/FreeBSD) preferred.
• Familiarization of cloud services, such as AWS and Azure, is preferred.
• Excellent communication, customer support, and interpersonal skills required.
EMPLOYEES IN THIS POSITION MUST HAVE THE ABILITY TO:
• Sit for extended periods of time.
• Establish and maintain reliable Internet connectivity in a quiet home-office environment.
• Enter data into a computer workstation, operate standard office equipment and use a telephone.
• See and read a computer screen and printed matter with or without vision aids.
• Hear and understand speech at normal levels and on the telephone.
• Work a 12-hour shift, including one weekend day
• Stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 25 pounds at waist height.
Compensation:
The US base salary range for this full-time position is $65,000-$78,000 + bonus + benefits. When available, the salary range posted for this position reflects the projected minimum and maximum hiring range for new hires in U.S. locations. Compensation details reflect the base salary only, and do not include bonuses or benefits.Individual pay is determined by the work location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process Show more details...
via Salary.com
schedule_type: Full-time
Netgate seeks a knowledgeable, talented, and industrious Sales Support Specialist who will work within the Sales and Channel Partner teams. The successful candidate is one who thrives in a fast-paced and challenging environment with the ability to multitask on an ongoing basis. This position is responsible for collaborating directly with the customers, understanding their needs, and addressing... inquiries. This is an on-site position located at our
Netgate seeks a knowledgeable, talented, and industrious Sales Support Specialist who will work within the Sales and Channel Partner teams. The successful candidate is one who thrives in a fast-paced and challenging environment with the ability to multitask on an ongoing basis. This position is responsible for collaborating directly with the customers, understanding their needs, and addressing... inquiries. This is an on-site position located at our headquarters in Austin, Texas.
send us an email at hr@netgate.com. Thank you!
Department: Sales Type: Full Time Location: Austin, Texas
Netgate seeks a knowledgeable, talented, and industrious Sales Support Specialist who will work within the Sales and Channel Partner teams. The successful candidate is one who thrives in a fast-paced and challenging environment with the ability to multitask on an ongoing basis. This position is responsible for collaborating directly with the customers, understanding their needs, and addressing inquiries.
If you are interested in this role and feel that you meet the qualifications, please submit your CV and salary requirements to HR@netgate.com
About You
We expect the successful candidate to play a key role in developing a high level of customer satisfaction. You must exercise independent judgment and analytical skills to resolve customer requests with minimal assistance. The position will require you to multitask and be forward-thinking. You will need to be an efficient and productive go-getter. Other desired characteristics include:
• Excellent verbal and written communication skills
• Positive and professional demeanor
• Self-motivated and results-driven personality - Must be driven to achieve goals, able to constantly review own performance against goals, and have a strong focus on results
• Team player - Must be able to build relationships with cross-functional teams
• Exceptional organizational and time management skills, with a high level of accuracy and attention to detail
• Ability to apply the appropriate priority level to responsibilities, assignments, and follow-up tasks
• Associates Degree or 2 years related customer service experience and data entry and/or training
• Proficiency using MS Office Suite, Google Suite, or similar software
Duties and Responsibilities
• Interacts with customers and channel partners via telephone or email to provide support and information on products or services
• Assists customers and channel partners with product availability and quote requests in a timely manner
• Provides support for ongoing customers by answering questions, tracing order status or product shipments, and resolving problems
• Maintains customers’ accounts and records customer interactions through details of inquiries, complaints, or concerns
• Provide information regarding warranties, manufacturing specifications, care and maintenance of product, and delivery options as needed
• Ensures ongoing accuracy of customer and product information
• Interfaces with the Accounting department with purchase orders as received
• Provide general administrative support to the sales and operations teams as required
• Communicates clearly and follows up to close the loop on open customer needs
• Other duties as assigned
Other Requirements
• Sit for extended periods of time
• Strong understanding of financial statement composition and review
• Enter data into a computer workstation, operate standard office equipment, and use a telephone
• See and read a computer screen and printed matter with or without vision aids
• Hear and understand speech at normal levels and on the telephone
• Stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 25 pounds at waist height Show more details...
send us an email at hr@netgate.com. Thank you!
Department: Sales Type: Full Time Location: Austin, Texas
Netgate seeks a knowledgeable, talented, and industrious Sales Support Specialist who will work within the Sales and Channel Partner teams. The successful candidate is one who thrives in a fast-paced and challenging environment with the ability to multitask on an ongoing basis. This position is responsible for collaborating directly with the customers, understanding their needs, and addressing inquiries.
If you are interested in this role and feel that you meet the qualifications, please submit your CV and salary requirements to HR@netgate.com
About You
We expect the successful candidate to play a key role in developing a high level of customer satisfaction. You must exercise independent judgment and analytical skills to resolve customer requests with minimal assistance. The position will require you to multitask and be forward-thinking. You will need to be an efficient and productive go-getter. Other desired characteristics include:
• Excellent verbal and written communication skills
• Positive and professional demeanor
• Self-motivated and results-driven personality - Must be driven to achieve goals, able to constantly review own performance against goals, and have a strong focus on results
• Team player - Must be able to build relationships with cross-functional teams
• Exceptional organizational and time management skills, with a high level of accuracy and attention to detail
• Ability to apply the appropriate priority level to responsibilities, assignments, and follow-up tasks
• Associates Degree or 2 years related customer service experience and data entry and/or training
• Proficiency using MS Office Suite, Google Suite, or similar software
Duties and Responsibilities
• Interacts with customers and channel partners via telephone or email to provide support and information on products or services
• Assists customers and channel partners with product availability and quote requests in a timely manner
• Provides support for ongoing customers by answering questions, tracing order status or product shipments, and resolving problems
• Maintains customers’ accounts and records customer interactions through details of inquiries, complaints, or concerns
• Provide information regarding warranties, manufacturing specifications, care and maintenance of product, and delivery options as needed
• Ensures ongoing accuracy of customer and product information
• Interfaces with the Accounting department with purchase orders as received
• Provide general administrative support to the sales and operations teams as required
• Communicates clearly and follows up to close the loop on open customer needs
• Other duties as assigned
Other Requirements
• Sit for extended periods of time
• Strong understanding of financial statement composition and review
• Enter data into a computer workstation, operate standard office equipment, and use a telephone
• See and read a computer screen and printed matter with or without vision aids
• Hear and understand speech at normal levels and on the telephone
• Stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 25 pounds at waist height Show more details...
via Glassdoor
posted_at: 24 days agoschedule_type: Full-timework_from_home: 1
Netgate is looking for a Technical Content Specialist to create well-researched content to assist a highly technical audience in choosing the right secure networking solution for their business.
The ideal candidate will be able to leverage a strong understanding of secure networking users, use cases, and technical requirements to help drive accelerated product adoption and software annual... recurring revenue with carefully crafted content. They
Netgate is looking for a Technical Content Specialist to create well-researched content to assist a highly technical audience in choosing the right secure networking solution for their business.
The ideal candidate will be able to leverage a strong understanding of secure networking users, use cases, and technical requirements to help drive accelerated product adoption and software annual... recurring revenue with carefully crafted content. They will be able to transform highly technical documentation and information on pfSense® Plus and TNSR® secure networking software solutions into simple and engaging content for end users to understand.
send us an email at hr@netgate.com. Thank you!
Department: Marketing Type: Full Time Location: Austin, TX or Remote
Technical Content Specialist
Location: Austin, TX
Our Ideal Candidate:
• Is steeped in secure networking product and technology knowledge, e.g., routers, firewalls, VPNs, appliances, virtual machines, premises and cloud networking, use cases, competitive landscape, pricing, etc.
• Is passionate about creating engaging content that solves customer's problems
• Is self motivated, highly organized, and seeking a high performance culture
• Makes quick and calculated decisions based on solid research and information
• Enjoys organizing and searching for the right answers to key questions
• Has strong attention to detail. Our business is fast moving, broad and technical. Details really matter.
Position Responsibilities
• Write, edit, and publish technical web pages, whitepapers, case studies, blog posts, video scripts, and more.
• Create videos that are appealing and informative for platforms such as YouTube, YouTube Shorts, Instagram Reels, etc.
• Gather and convert data into a written narrative.
• Liaise with technical team members to comprehend the technical nuances of a system or application.
• Establish and comply with industry standard style guides for various written documentation.
• Develop and deliver client-ready materials for end users and stakeholders.
• Develop content in compliance with AP style and other guidelines.
• Review outreach material for stylistic and formatting consistency.
• Review and edit content developed by other members of the team.
Qualifications
• 3+ years of secure networking technical writing experience
• Strong knowledge of router, firewall and VPN markets, competitors and premises / cloud solution models
• Bachelors or foreign equivalent degree in a technical field (Computer Science, Physics, Electrical Engineering, etc.) or Liberal Arts (English, Communications, Psychology, History etc.) OR equivalent experience working in a technical writing position
• Comfortable with marketing automation and CRM tooling, Hubspot ideal
• Ability to communicate and thrive in an environment where Slack and Zoom are dominant forms of communication
• Solid interpersonal skills including verbal/written communication, with high attention to detail
• Highly self-motivated contributor who works well as an individual and within a team environment
• Solid strategic, analytical and problem-solving skills
• Enjoys a fast-paced environment and works well under tight deadlines
Product Overview
pfSense Plus is Netgate’s new productized version of pfSense, the world’s leading open-source firewall / router / VPN software solution.
TNSR is Netgate’s high-performance software router with industry-leading price-performance, scalability, and solution flexibility for all edge, campus, data center and cloud router and site-to-site VPN needs.
Company Overview
Netgate is an open-source driven secure networking company that provides high-performance and affordable appliance and software-based firewall, VPN, and routing solutions for the home, office, and cloud. Our secure networking solutions, pfSense® Plus and TNSR® connect and protect homes, businesses in every vertical, K-12 and university educational institutions, local, state, federal government agencies and service providers all over the world. The company was formed in 2004, has over 90 employees residing on four continents, and is headquartered in Austin, Texas.
Life at Netgate
• We love open source secure networking
• Everyone wears multiple hats at one time or another
• Have an idea? Let’s try it!
• We’re here to help the company grow and help each other grow
• Please share pictures of your pet(s Show more details...
The ideal candidate will be able to leverage a strong understanding of secure networking users, use cases, and technical requirements to help drive accelerated product adoption and software annual... recurring revenue with carefully crafted content. They will be able to transform highly technical documentation and information on pfSense® Plus and TNSR® secure networking software solutions into simple and engaging content for end users to understand.
send us an email at hr@netgate.com. Thank you!
Department: Marketing Type: Full Time Location: Austin, TX or Remote
Technical Content Specialist
Location: Austin, TX
Our Ideal Candidate:
• Is steeped in secure networking product and technology knowledge, e.g., routers, firewalls, VPNs, appliances, virtual machines, premises and cloud networking, use cases, competitive landscape, pricing, etc.
• Is passionate about creating engaging content that solves customer's problems
• Is self motivated, highly organized, and seeking a high performance culture
• Makes quick and calculated decisions based on solid research and information
• Enjoys organizing and searching for the right answers to key questions
• Has strong attention to detail. Our business is fast moving, broad and technical. Details really matter.
Position Responsibilities
• Write, edit, and publish technical web pages, whitepapers, case studies, blog posts, video scripts, and more.
• Create videos that are appealing and informative for platforms such as YouTube, YouTube Shorts, Instagram Reels, etc.
• Gather and convert data into a written narrative.
• Liaise with technical team members to comprehend the technical nuances of a system or application.
• Establish and comply with industry standard style guides for various written documentation.
• Develop and deliver client-ready materials for end users and stakeholders.
• Develop content in compliance with AP style and other guidelines.
• Review outreach material for stylistic and formatting consistency.
• Review and edit content developed by other members of the team.
Qualifications
• 3+ years of secure networking technical writing experience
• Strong knowledge of router, firewall and VPN markets, competitors and premises / cloud solution models
• Bachelors or foreign equivalent degree in a technical field (Computer Science, Physics, Electrical Engineering, etc.) or Liberal Arts (English, Communications, Psychology, History etc.) OR equivalent experience working in a technical writing position
• Comfortable with marketing automation and CRM tooling, Hubspot ideal
• Ability to communicate and thrive in an environment where Slack and Zoom are dominant forms of communication
• Solid interpersonal skills including verbal/written communication, with high attention to detail
• Highly self-motivated contributor who works well as an individual and within a team environment
• Solid strategic, analytical and problem-solving skills
• Enjoys a fast-paced environment and works well under tight deadlines
Product Overview
pfSense Plus is Netgate’s new productized version of pfSense, the world’s leading open-source firewall / router / VPN software solution.
TNSR is Netgate’s high-performance software router with industry-leading price-performance, scalability, and solution flexibility for all edge, campus, data center and cloud router and site-to-site VPN needs.
Company Overview
Netgate is an open-source driven secure networking company that provides high-performance and affordable appliance and software-based firewall, VPN, and routing solutions for the home, office, and cloud. Our secure networking solutions, pfSense® Plus and TNSR® connect and protect homes, businesses in every vertical, K-12 and university educational institutions, local, state, federal government agencies and service providers all over the world. The company was formed in 2004, has over 90 employees residing on four continents, and is headquartered in Austin, Texas.
Life at Netgate
• We love open source secure networking
• Everyone wears multiple hats at one time or another
• Have an idea? Let’s try it!
• We’re here to help the company grow and help each other grow
• Please share pictures of your pet(s Show more details...
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