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Most recent job postings at Netgate
via Indeed
schedule_type: Full-time
We’re looking for a qualified person to join the Netgate® Global Support team as a Product Support Analyst. This team is a tenacious and dedicated group of professionals strategically located around the globe so to provide a high-level, 24x7x365 experience to our customers.
send us an email at hr@netgate.com. Thank you...
Department: Support Type: Full Time Location: Worldwide
Production Support Analyst
We’re looking for a qualified person
We’re looking for a qualified person to join the Netgate® Global Support team as a Product Support Analyst. This team is a tenacious and dedicated group of professionals strategically located around the globe so to provide a high-level, 24x7x365 experience to our customers.
send us an email at hr@netgate.com. Thank you...
Department: Support Type: Full Time Location: Worldwide
Production Support Analyst
We’re looking for a qualified person to join the Netgate® Global Support team as a Product Support Analyst. This team is a tenacious and dedicated group of professionals strategically located around the globe so to provide a high-level, 24x7x365 experience to our customers. You will need to be equally as driven and steadfast in solving complex problems in a dynamic, fast-paced environment surrounded by intense people who love what they do. We hire for team fit as much as we do for applicable knowledge. With a 98% customer satisfaction rate in 2022, we strive for excellence every day.
DUTIES AND RESPONSIBILITIES
WHAT YOU WILL DO:
• Communicate with customers via a trouble ticket and phone to analyze, troubleshoot, and document root cause and assist in the efficient resolution of all customer issues as related to Netgate products and services.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions completed to the final resolution, while maintaining established service level agreements.
• Work with various interfacing teams across multiple locations and time zones.
• Display professionalism and excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious as well as possession of a deep reservoir of patience is required.
• Provide after-hours support as needed.
• Other duties as assigned.
PRODUCT READINESS/TESTING:
• Execute test plans, record and document results, and compare to expected results.
• Document product defects for submission to the software development team.
• Track resolution of product defects and/or system performance problems.
• Review and validate bug reports from other team members.
• Provide and support development teams in test activities as well as responsible for planning and organizing regression test, release, etc.
REQUIREMENTS
WHAT YOU WILL NEED:
• We prefer at least two years of experience using/maintaining pfSense.
• Strong technical troubleshooting, problem-solving, and analytical ability.
• Experience installing, configuring, and maintaining routers, security appliances, switches.
• Hands-on experience with routing, NAT, ACLs/firewall rules, IDS/IPS, VPN, load balancers, cloud networks (AWS, Azure), virtualization (VMWare – ESXi)
• Comprehensive understanding of network infrastructure/designs and performance/tuning strategies.
• Experience providing Level 2 or Level 3 network support.
• Experience troubleshooting complex software or system problems.
• Technical knowledge of operating systems (Linux/Unix/FreeBSD) preferred.
• Familiarization of cloud services, such as AWS and Azure, is preferred.
• Excellent communication, customer support, and interpersonal skills required.
EMPLOYEES IN THIS POSITION MUST HAVE THE ABILITY TO:
• Sit for extended periods of time.
• Establish and maintain reliable Internet connectivity in a quiet home-office environment.
• Enter data into a computer workstation, operate standard office equipment and use a telephone.
• See and read a computer screen and printed matter with or without vision aids.
• Hear and understand speech at normal levels and on the telephone.
• Work a 12-hour shift, including one weekend day
• Stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 25 pounds at waist height.
Compensation:
The US base salary range for this full-time position is $65,000-$78,000 + bonus + benefits. When available, the salary range posted for this position reflects the projected minimum and maximum hiring range for new hires in U.S. locations. Compensation details reflect the base salary only, and do not include bonuses or benefits.Individual pay is determined by the work location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process Show more details...
send us an email at hr@netgate.com. Thank you...
Department: Support Type: Full Time Location: Worldwide
Production Support Analyst
We’re looking for a qualified person to join the Netgate® Global Support team as a Product Support Analyst. This team is a tenacious and dedicated group of professionals strategically located around the globe so to provide a high-level, 24x7x365 experience to our customers. You will need to be equally as driven and steadfast in solving complex problems in a dynamic, fast-paced environment surrounded by intense people who love what they do. We hire for team fit as much as we do for applicable knowledge. With a 98% customer satisfaction rate in 2022, we strive for excellence every day.
DUTIES AND RESPONSIBILITIES
WHAT YOU WILL DO:
• Communicate with customers via a trouble ticket and phone to analyze, troubleshoot, and document root cause and assist in the efficient resolution of all customer issues as related to Netgate products and services.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions completed to the final resolution, while maintaining established service level agreements.
• Work with various interfacing teams across multiple locations and time zones.
• Display professionalism and excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious as well as possession of a deep reservoir of patience is required.
• Provide after-hours support as needed.
• Other duties as assigned.
PRODUCT READINESS/TESTING:
• Execute test plans, record and document results, and compare to expected results.
• Document product defects for submission to the software development team.
• Track resolution of product defects and/or system performance problems.
• Review and validate bug reports from other team members.
• Provide and support development teams in test activities as well as responsible for planning and organizing regression test, release, etc.
REQUIREMENTS
WHAT YOU WILL NEED:
• We prefer at least two years of experience using/maintaining pfSense.
• Strong technical troubleshooting, problem-solving, and analytical ability.
• Experience installing, configuring, and maintaining routers, security appliances, switches.
• Hands-on experience with routing, NAT, ACLs/firewall rules, IDS/IPS, VPN, load balancers, cloud networks (AWS, Azure), virtualization (VMWare – ESXi)
• Comprehensive understanding of network infrastructure/designs and performance/tuning strategies.
• Experience providing Level 2 or Level 3 network support.
• Experience troubleshooting complex software or system problems.
• Technical knowledge of operating systems (Linux/Unix/FreeBSD) preferred.
• Familiarization of cloud services, such as AWS and Azure, is preferred.
• Excellent communication, customer support, and interpersonal skills required.
EMPLOYEES IN THIS POSITION MUST HAVE THE ABILITY TO:
• Sit for extended periods of time.
• Establish and maintain reliable Internet connectivity in a quiet home-office environment.
• Enter data into a computer workstation, operate standard office equipment and use a telephone.
• See and read a computer screen and printed matter with or without vision aids.
• Hear and understand speech at normal levels and on the telephone.
• Work a 12-hour shift, including one weekend day
• Stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 25 pounds at waist height.
Compensation:
The US base salary range for this full-time position is $65,000-$78,000 + bonus + benefits. When available, the salary range posted for this position reflects the projected minimum and maximum hiring range for new hires in U.S. locations. Compensation details reflect the base salary only, and do not include bonuses or benefits.Individual pay is determined by the work location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process Show more details...
via Salary.com
schedule_type: Full-time
Netgate seeks a knowledgeable, talented, and industrious Sales Support Specialist who will work within the Sales and Channel Partner teams. The successful candidate is one who thrives in a fast-paced and challenging environment with the ability to multitask on an ongoing basis. This position is responsible for collaborating directly with the customers, understanding their needs, and addressing... inquiries. This is an on-site position located at our
Netgate seeks a knowledgeable, talented, and industrious Sales Support Specialist who will work within the Sales and Channel Partner teams. The successful candidate is one who thrives in a fast-paced and challenging environment with the ability to multitask on an ongoing basis. This position is responsible for collaborating directly with the customers, understanding their needs, and addressing... inquiries. This is an on-site position located at our headquarters in Austin, Texas.
send us an email at hr@netgate.com. Thank you!
Department: Sales Type: Full Time Location: Austin, Texas
Netgate seeks a knowledgeable, talented, and industrious Sales Support Specialist who will work within the Sales and Channel Partner teams. The successful candidate is one who thrives in a fast-paced and challenging environment with the ability to multitask on an ongoing basis. This position is responsible for collaborating directly with the customers, understanding their needs, and addressing inquiries.
If you are interested in this role and feel that you meet the qualifications, please submit your CV and salary requirements to HR@netgate.com
About You
We expect the successful candidate to play a key role in developing a high level of customer satisfaction. You must exercise independent judgment and analytical skills to resolve customer requests with minimal assistance. The position will require you to multitask and be forward-thinking. You will need to be an efficient and productive go-getter. Other desired characteristics include:
• Excellent verbal and written communication skills
• Positive and professional demeanor
• Self-motivated and results-driven personality - Must be driven to achieve goals, able to constantly review own performance against goals, and have a strong focus on results
• Team player - Must be able to build relationships with cross-functional teams
• Exceptional organizational and time management skills, with a high level of accuracy and attention to detail
• Ability to apply the appropriate priority level to responsibilities, assignments, and follow-up tasks
• Associates Degree or 2 years related customer service experience and data entry and/or training
• Proficiency using MS Office Suite, Google Suite, or similar software
Duties and Responsibilities
• Interacts with customers and channel partners via telephone or email to provide support and information on products or services
• Assists customers and channel partners with product availability and quote requests in a timely manner
• Provides support for ongoing customers by answering questions, tracing order status or product shipments, and resolving problems
• Maintains customers’ accounts and records customer interactions through details of inquiries, complaints, or concerns
• Provide information regarding warranties, manufacturing specifications, care and maintenance of product, and delivery options as needed
• Ensures ongoing accuracy of customer and product information
• Interfaces with the Accounting department with purchase orders as received
• Provide general administrative support to the sales and operations teams as required
• Communicates clearly and follows up to close the loop on open customer needs
• Other duties as assigned
Other Requirements
• Sit for extended periods of time
• Strong understanding of financial statement composition and review
• Enter data into a computer workstation, operate standard office equipment, and use a telephone
• See and read a computer screen and printed matter with or without vision aids
• Hear and understand speech at normal levels and on the telephone
• Stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 25 pounds at waist height Show more details...
send us an email at hr@netgate.com. Thank you!
Department: Sales Type: Full Time Location: Austin, Texas
Netgate seeks a knowledgeable, talented, and industrious Sales Support Specialist who will work within the Sales and Channel Partner teams. The successful candidate is one who thrives in a fast-paced and challenging environment with the ability to multitask on an ongoing basis. This position is responsible for collaborating directly with the customers, understanding their needs, and addressing inquiries.
If you are interested in this role and feel that you meet the qualifications, please submit your CV and salary requirements to HR@netgate.com
About You
We expect the successful candidate to play a key role in developing a high level of customer satisfaction. You must exercise independent judgment and analytical skills to resolve customer requests with minimal assistance. The position will require you to multitask and be forward-thinking. You will need to be an efficient and productive go-getter. Other desired characteristics include:
• Excellent verbal and written communication skills
• Positive and professional demeanor
• Self-motivated and results-driven personality - Must be driven to achieve goals, able to constantly review own performance against goals, and have a strong focus on results
• Team player - Must be able to build relationships with cross-functional teams
• Exceptional organizational and time management skills, with a high level of accuracy and attention to detail
• Ability to apply the appropriate priority level to responsibilities, assignments, and follow-up tasks
• Associates Degree or 2 years related customer service experience and data entry and/or training
• Proficiency using MS Office Suite, Google Suite, or similar software
Duties and Responsibilities
• Interacts with customers and channel partners via telephone or email to provide support and information on products or services
• Assists customers and channel partners with product availability and quote requests in a timely manner
• Provides support for ongoing customers by answering questions, tracing order status or product shipments, and resolving problems
• Maintains customers’ accounts and records customer interactions through details of inquiries, complaints, or concerns
• Provide information regarding warranties, manufacturing specifications, care and maintenance of product, and delivery options as needed
• Ensures ongoing accuracy of customer and product information
• Interfaces with the Accounting department with purchase orders as received
• Provide general administrative support to the sales and operations teams as required
• Communicates clearly and follows up to close the loop on open customer needs
• Other duties as assigned
Other Requirements
• Sit for extended periods of time
• Strong understanding of financial statement composition and review
• Enter data into a computer workstation, operate standard office equipment, and use a telephone
• See and read a computer screen and printed matter with or without vision aids
• Hear and understand speech at normal levels and on the telephone
• Stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 25 pounds at waist height Show more details...
via Glassdoor
posted_at: 24 days agoschedule_type: Full-timework_from_home: 1
Netgate is looking for a Technical Content Specialist to create well-researched content to assist a highly technical audience in choosing the right secure networking solution for their business.
The ideal candidate will be able to leverage a strong understanding of secure networking users, use cases, and technical requirements to help drive accelerated product adoption and software annual... recurring revenue with carefully crafted content. They
Netgate is looking for a Technical Content Specialist to create well-researched content to assist a highly technical audience in choosing the right secure networking solution for their business.
The ideal candidate will be able to leverage a strong understanding of secure networking users, use cases, and technical requirements to help drive accelerated product adoption and software annual... recurring revenue with carefully crafted content. They will be able to transform highly technical documentation and information on pfSense® Plus and TNSR® secure networking software solutions into simple and engaging content for end users to understand.
send us an email at hr@netgate.com. Thank you!
Department: Marketing Type: Full Time Location: Austin, TX or Remote
Technical Content Specialist
Location: Austin, TX
Our Ideal Candidate:
• Is steeped in secure networking product and technology knowledge, e.g., routers, firewalls, VPNs, appliances, virtual machines, premises and cloud networking, use cases, competitive landscape, pricing, etc.
• Is passionate about creating engaging content that solves customer's problems
• Is self motivated, highly organized, and seeking a high performance culture
• Makes quick and calculated decisions based on solid research and information
• Enjoys organizing and searching for the right answers to key questions
• Has strong attention to detail. Our business is fast moving, broad and technical. Details really matter.
Position Responsibilities
• Write, edit, and publish technical web pages, whitepapers, case studies, blog posts, video scripts, and more.
• Create videos that are appealing and informative for platforms such as YouTube, YouTube Shorts, Instagram Reels, etc.
• Gather and convert data into a written narrative.
• Liaise with technical team members to comprehend the technical nuances of a system or application.
• Establish and comply with industry standard style guides for various written documentation.
• Develop and deliver client-ready materials for end users and stakeholders.
• Develop content in compliance with AP style and other guidelines.
• Review outreach material for stylistic and formatting consistency.
• Review and edit content developed by other members of the team.
Qualifications
• 3+ years of secure networking technical writing experience
• Strong knowledge of router, firewall and VPN markets, competitors and premises / cloud solution models
• Bachelors or foreign equivalent degree in a technical field (Computer Science, Physics, Electrical Engineering, etc.) or Liberal Arts (English, Communications, Psychology, History etc.) OR equivalent experience working in a technical writing position
• Comfortable with marketing automation and CRM tooling, Hubspot ideal
• Ability to communicate and thrive in an environment where Slack and Zoom are dominant forms of communication
• Solid interpersonal skills including verbal/written communication, with high attention to detail
• Highly self-motivated contributor who works well as an individual and within a team environment
• Solid strategic, analytical and problem-solving skills
• Enjoys a fast-paced environment and works well under tight deadlines
Product Overview
pfSense Plus is Netgate’s new productized version of pfSense, the world’s leading open-source firewall / router / VPN software solution.
TNSR is Netgate’s high-performance software router with industry-leading price-performance, scalability, and solution flexibility for all edge, campus, data center and cloud router and site-to-site VPN needs.
Company Overview
Netgate is an open-source driven secure networking company that provides high-performance and affordable appliance and software-based firewall, VPN, and routing solutions for the home, office, and cloud. Our secure networking solutions, pfSense® Plus and TNSR® connect and protect homes, businesses in every vertical, K-12 and university educational institutions, local, state, federal government agencies and service providers all over the world. The company was formed in 2004, has over 90 employees residing on four continents, and is headquartered in Austin, Texas.
Life at Netgate
• We love open source secure networking
• Everyone wears multiple hats at one time or another
• Have an idea? Let’s try it!
• We’re here to help the company grow and help each other grow
• Please share pictures of your pet(s Show more details...
The ideal candidate will be able to leverage a strong understanding of secure networking users, use cases, and technical requirements to help drive accelerated product adoption and software annual... recurring revenue with carefully crafted content. They will be able to transform highly technical documentation and information on pfSense® Plus and TNSR® secure networking software solutions into simple and engaging content for end users to understand.
send us an email at hr@netgate.com. Thank you!
Department: Marketing Type: Full Time Location: Austin, TX or Remote
Technical Content Specialist
Location: Austin, TX
Our Ideal Candidate:
• Is steeped in secure networking product and technology knowledge, e.g., routers, firewalls, VPNs, appliances, virtual machines, premises and cloud networking, use cases, competitive landscape, pricing, etc.
• Is passionate about creating engaging content that solves customer's problems
• Is self motivated, highly organized, and seeking a high performance culture
• Makes quick and calculated decisions based on solid research and information
• Enjoys organizing and searching for the right answers to key questions
• Has strong attention to detail. Our business is fast moving, broad and technical. Details really matter.
Position Responsibilities
• Write, edit, and publish technical web pages, whitepapers, case studies, blog posts, video scripts, and more.
• Create videos that are appealing and informative for platforms such as YouTube, YouTube Shorts, Instagram Reels, etc.
• Gather and convert data into a written narrative.
• Liaise with technical team members to comprehend the technical nuances of a system or application.
• Establish and comply with industry standard style guides for various written documentation.
• Develop and deliver client-ready materials for end users and stakeholders.
• Develop content in compliance with AP style and other guidelines.
• Review outreach material for stylistic and formatting consistency.
• Review and edit content developed by other members of the team.
Qualifications
• 3+ years of secure networking technical writing experience
• Strong knowledge of router, firewall and VPN markets, competitors and premises / cloud solution models
• Bachelors or foreign equivalent degree in a technical field (Computer Science, Physics, Electrical Engineering, etc.) or Liberal Arts (English, Communications, Psychology, History etc.) OR equivalent experience working in a technical writing position
• Comfortable with marketing automation and CRM tooling, Hubspot ideal
• Ability to communicate and thrive in an environment where Slack and Zoom are dominant forms of communication
• Solid interpersonal skills including verbal/written communication, with high attention to detail
• Highly self-motivated contributor who works well as an individual and within a team environment
• Solid strategic, analytical and problem-solving skills
• Enjoys a fast-paced environment and works well under tight deadlines
Product Overview
pfSense Plus is Netgate’s new productized version of pfSense, the world’s leading open-source firewall / router / VPN software solution.
TNSR is Netgate’s high-performance software router with industry-leading price-performance, scalability, and solution flexibility for all edge, campus, data center and cloud router and site-to-site VPN needs.
Company Overview
Netgate is an open-source driven secure networking company that provides high-performance and affordable appliance and software-based firewall, VPN, and routing solutions for the home, office, and cloud. Our secure networking solutions, pfSense® Plus and TNSR® connect and protect homes, businesses in every vertical, K-12 and university educational institutions, local, state, federal government agencies and service providers all over the world. The company was formed in 2004, has over 90 employees residing on four continents, and is headquartered in Austin, Texas.
Life at Netgate
• We love open source secure networking
• Everyone wears multiple hats at one time or another
• Have an idea? Let’s try it!
• We’re here to help the company grow and help each other grow
• Please share pictures of your pet(s Show more details...
via Indeed
schedule_type: Full-timework_from_home: 1
Netgate is looking for a Social Media Specialist to lead the growth and management of our social media and forum presence and be the voice of the company on the internet.
Department: Marketing Type: Full Time Location: Austin, TX...
Social Media Specialist
Location: Austin, TX or Remote
Top Five Competencies
• Social Media Expertise
• Affinity for Conversation
• Experience with Influencer and Affiliate Marketing
• A Sense of Humor
•
Netgate is looking for a Social Media Specialist to lead the growth and management of our social media and forum presence and be the voice of the company on the internet.
Department: Marketing Type: Full Time Location: Austin, TX...
Social Media Specialist
Location: Austin, TX or Remote
Top Five Competencies
• Social Media Expertise
• Affinity for Conversation
• Experience with Influencer and Affiliate Marketing
• A Sense of Humor
• Thick Skin (Ability to Handle Conflict)
Skills You Need to Be Successful
To be successful in this role, you will need to be able to:
• Have strong knowledge of router, firewall and VPN markets, competitors and premises / cloud solution models
• Design and execute social media strategies to expand reach, grow following, and increase revenue
• Engage in conversations as a representative of Netgate on our social media platforms and forum
• Lead our influencer and affiliate marketing efforts
• Be the eyes and ears of the marketing team with regards to our online community
• Maintain a social media calendar
• Generate reports showing the results of social media campaigns
• Use Hubspot Marketing tools
Impact You Will Have
As a Social Media Specialist at Netgate, you will:
• Lead the growth and management of our social media and forum presence
• Be the voice of the company on the internet
• Collaborate closely with members of the marketing, support, and engineering teams to keep our community engaged, celebrate company wins, and resolve conflict
Success in the First 6 Months Looks Like...
After your first 6 months at Netgate, you will have:
• Completed a 30-60-90 day plan
• Developed a preliminary understanding of Netgate’s customers, industry, market, and product and presented your findings
• Established an ongoing social media posting schedule
• Created Netgate’s new influencer and affiliate marketing program
Life at Netgate
Several highlights of Netgate culture include:
• We love open source secure networking
• Everyone wears multiple hats at one time or another
• Have an idea? Let’s try it!
• We’re here to help the company grow and help each other grow
• Please share pictures of your pet(s)
Work Location
Austin, Texas, or ability to work remotely in sync with the USA central time zone Show more details...
Department: Marketing Type: Full Time Location: Austin, TX...
Social Media Specialist
Location: Austin, TX or Remote
Top Five Competencies
• Social Media Expertise
• Affinity for Conversation
• Experience with Influencer and Affiliate Marketing
• A Sense of Humor
• Thick Skin (Ability to Handle Conflict)
Skills You Need to Be Successful
To be successful in this role, you will need to be able to:
• Have strong knowledge of router, firewall and VPN markets, competitors and premises / cloud solution models
• Design and execute social media strategies to expand reach, grow following, and increase revenue
• Engage in conversations as a representative of Netgate on our social media platforms and forum
• Lead our influencer and affiliate marketing efforts
• Be the eyes and ears of the marketing team with regards to our online community
• Maintain a social media calendar
• Generate reports showing the results of social media campaigns
• Use Hubspot Marketing tools
Impact You Will Have
As a Social Media Specialist at Netgate, you will:
• Lead the growth and management of our social media and forum presence
• Be the voice of the company on the internet
• Collaborate closely with members of the marketing, support, and engineering teams to keep our community engaged, celebrate company wins, and resolve conflict
Success in the First 6 Months Looks Like...
After your first 6 months at Netgate, you will have:
• Completed a 30-60-90 day plan
• Developed a preliminary understanding of Netgate’s customers, industry, market, and product and presented your findings
• Established an ongoing social media posting schedule
• Created Netgate’s new influencer and affiliate marketing program
Life at Netgate
Several highlights of Netgate culture include:
• We love open source secure networking
• Everyone wears multiple hats at one time or another
• Have an idea? Let’s try it!
• We’re here to help the company grow and help each other grow
• Please share pictures of your pet(s)
Work Location
Austin, Texas, or ability to work remotely in sync with the USA central time zone Show more details...
via Jooble
posted_at: 5 days agoschedule_type: Full-time
Community Engagement and Communications Specialist
Netgate is looking for a Community Engagement and Communications Specialist to draft and oversee the creation of media releases and email newsletters, forge relationships with journalists and key influencers, track media coverage, and manage both proactive and reactive external campaigns. You will be the point person for implementation of... Netgate’s promotional and relationship-building email
Community Engagement and Communications Specialist
Netgate is looking for a Community Engagement and Communications Specialist to draft and oversee the creation of media releases and email newsletters, forge relationships with journalists and key influencers, track media coverage, and manage both proactive and reactive external campaigns. You will be the point person for implementation of... Netgate’s promotional and relationship-building email campaigns, be responsible for identifying and executing media coverage opportunities, and work together with the Engineering and Sales teams to create and attend industry events and conferences. This role will work closely with all members of the marketing team, as well as sales.
Department: MarketingType: Full TimeLocation: Austin, TX (Hybrid)
Technical Content Specialist
Location: Austin, TX
Our Ideal Candidate:
• Has experience with public relations, email marketing, lead nurturing, marketing automation, and public relations and email analytics
• Is able to stay current on email marketing best practices, always ready to present new ideas to the rest of the marketing team
• Has excellent verbal and written communication skills
• Is able to convert approved copy into market-ready content, i.e., take written-form marketing content and package it into attractive, compelling emails
• Is highly organized, detail-oriented, and committed to ensuring operational excellence. Very attentive to details and able to proof and check their own work.
• Has the ability to work collaboratively with the marketing, creative, and development teams
• Is ready and willing to jump in, learn, and get stuff done
• Is strongly creative but also very metrics driven – understands that in the end it’s the results that matter
• Has a passion for building, implementing and measuring new systems, processes, and campaigns
• Has strong experience with Hubspot and/or Shopify is ideal (domain experience through similar email automation and e-commerce systems is acceptable)
Impact You Will Have
As our Community Engagement and Communications Specialist, you will:
• Develop and nurture relationships with key journalists covering network technology, network security, and the business world
• Create content for press releases, bylined articles, and speaking engagements
• Author monthly and quarterly newsletters highlighting company and industry news
• Generate email campaigns for industry, brand, and customer segments
• Report on short-term and long-term email performance and optimize strategy to increase performance
• Maintain and expand the email marketing process, procedures, and guidelines, monitoring proper usage, and incorporating new features and functionalities
• Manage our relationship with G2 and own and drive review generation campaigns
• Keep current on industry trends, issues, and news
• Assist with planning and logistics for brand-focused events, including working with vendors, overlapping timelines, and following internal workflows to collaboratively deliver high-quality events and experiences that align to company goals
Qualifications
• 3+ years in PR, communications, marketing, or a similar role
• Bachelor’s degree in Marketing, MIS, Business Administration or equivalent desirable
• Working familiarity with networking and security technologies, industry structure, buyer personas, and buyer journeys is highly desirable
• Solid interpersonal skills including verbal/written communication, listening, and ‘selling’ with high attention to detail
• Highly self-motivated contributor who works well as an individual and within a team environment
• Proven organizing skills; capacity to manage multiple priorities and tasks simultaneously, work in cross-functional teams and communicate with all levels of management
• Solid strategic, analytical and problem-solving skills
• Enjoys a fast-paced environment and works well under tight deadlines
Company Overview
Netgate is an open-source driven secure networking company that provides high-performance and affordable appliance and software-based firewall, VPN, and routing solutions for the home, office, and cloud. Our secure networking solutions, pfSense®Plus and TNSR®connect and protect homes, businesses in every vertical, K-12 and university educational institutions, local, state, federal government agencies and service providers all over the world. The company was formed in 2004, has over 90 employees residing on four continents, and is headquartered in Austin, Texas.
Life at Netgate
Several highlights of Netgate culture include:
• We love open source secure networking
• Everyone wears multiple hats at one time or another
• Have an idea? Let’s try it!
• We’re here to help the company grow and help each other grow Show more details...
Netgate is looking for a Community Engagement and Communications Specialist to draft and oversee the creation of media releases and email newsletters, forge relationships with journalists and key influencers, track media coverage, and manage both proactive and reactive external campaigns. You will be the point person for implementation of... Netgate’s promotional and relationship-building email campaigns, be responsible for identifying and executing media coverage opportunities, and work together with the Engineering and Sales teams to create and attend industry events and conferences. This role will work closely with all members of the marketing team, as well as sales.
Department: MarketingType: Full TimeLocation: Austin, TX (Hybrid)
Technical Content Specialist
Location: Austin, TX
Our Ideal Candidate:
• Has experience with public relations, email marketing, lead nurturing, marketing automation, and public relations and email analytics
• Is able to stay current on email marketing best practices, always ready to present new ideas to the rest of the marketing team
• Has excellent verbal and written communication skills
• Is able to convert approved copy into market-ready content, i.e., take written-form marketing content and package it into attractive, compelling emails
• Is highly organized, detail-oriented, and committed to ensuring operational excellence. Very attentive to details and able to proof and check their own work.
• Has the ability to work collaboratively with the marketing, creative, and development teams
• Is ready and willing to jump in, learn, and get stuff done
• Is strongly creative but also very metrics driven – understands that in the end it’s the results that matter
• Has a passion for building, implementing and measuring new systems, processes, and campaigns
• Has strong experience with Hubspot and/or Shopify is ideal (domain experience through similar email automation and e-commerce systems is acceptable)
Impact You Will Have
As our Community Engagement and Communications Specialist, you will:
• Develop and nurture relationships with key journalists covering network technology, network security, and the business world
• Create content for press releases, bylined articles, and speaking engagements
• Author monthly and quarterly newsletters highlighting company and industry news
• Generate email campaigns for industry, brand, and customer segments
• Report on short-term and long-term email performance and optimize strategy to increase performance
• Maintain and expand the email marketing process, procedures, and guidelines, monitoring proper usage, and incorporating new features and functionalities
• Manage our relationship with G2 and own and drive review generation campaigns
• Keep current on industry trends, issues, and news
• Assist with planning and logistics for brand-focused events, including working with vendors, overlapping timelines, and following internal workflows to collaboratively deliver high-quality events and experiences that align to company goals
Qualifications
• 3+ years in PR, communications, marketing, or a similar role
• Bachelor’s degree in Marketing, MIS, Business Administration or equivalent desirable
• Working familiarity with networking and security technologies, industry structure, buyer personas, and buyer journeys is highly desirable
• Solid interpersonal skills including verbal/written communication, listening, and ‘selling’ with high attention to detail
• Highly self-motivated contributor who works well as an individual and within a team environment
• Proven organizing skills; capacity to manage multiple priorities and tasks simultaneously, work in cross-functional teams and communicate with all levels of management
• Solid strategic, analytical and problem-solving skills
• Enjoys a fast-paced environment and works well under tight deadlines
Company Overview
Netgate is an open-source driven secure networking company that provides high-performance and affordable appliance and software-based firewall, VPN, and routing solutions for the home, office, and cloud. Our secure networking solutions, pfSense®Plus and TNSR®connect and protect homes, businesses in every vertical, K-12 and university educational institutions, local, state, federal government agencies and service providers all over the world. The company was formed in 2004, has over 90 employees residing on four continents, and is headquartered in Austin, Texas.
Life at Netgate
Several highlights of Netgate culture include:
• We love open source secure networking
• Everyone wears multiple hats at one time or another
• Have an idea? Let’s try it!
• We’re here to help the company grow and help each other grow Show more details...
via Jooble
posted_at: 4 days agoschedule_type: Full-time
Netgate is looking for a Product Marketing Manager (PMM) to collaborate closely with the Director of Marketing and help to establish and evolve the company brand and brand of our products.
Department: Marketing Type: Full TimeLocation: Austin, TX...
Product Marketing Manager
Austin, Texas
Full-time position
Top Five Competencies
• Ability to Connect with People
• Ability to Write Well
• Research and Analytics Skills
• Broad Marketing Experience
•
Netgate is looking for a Product Marketing Manager (PMM) to collaborate closely with the Director of Marketing and help to establish and evolve the company brand and brand of our products.
Department: Marketing Type: Full TimeLocation: Austin, TX...
Product Marketing Manager
Austin, Texas
Full-time position
Top Five Competencies
• Ability to Connect with People
• Ability to Write Well
• Research and Analytics Skills
• Broad Marketing Experience
• Technical Understanding of Secure Networking (Routers, Firewalls, VPNs, etc.)
Skills You Need to Be Successful
To be successful in this role, you will need to be able to:
• Conduct customer and market research in the form of interviews, surveys, and secondary research
• Analyze research results to produce data-driven insights, answering questions like “Who is the ideal customer for this product?” “What are our customers’ pain points?” “What features in our products address these pain points?” and “What is the best way to talk about these features?”
• Write targeted, effective messaging to reach our ideal customers
• Create campaign and go-to-market plans for existing and new products
• Collaborate with team members to put plans into action
• Generate reports showing the results of marketing campaigns
• Use Hubspot Marketing tools
Impact You Will Have
As a Product Marketing Manager at Netgate, you will:
• Collaborate closely with the Director of Marketing
• Help to establish and evolve the company brand and brand of our products
• Provide much needed data on customers, industry trends, and competitors, which will provide the foundation for all other marketing efforts
Success in the First 6 Months Looks Like...
After your first 6 months at Netgate, you will have:
• Completed a 30-60-90 day plan
• Conducted preliminary customer, industry, market, and product research and presented your findings
• Created customer personas and a product messaging framework that will evolve as you continue to grow your understanding
• Planned and executed your first campaigns in collaboration with the rest of the marketing team
Life at Netgate
Several highlights of Netgate culture include:
• We love open source secure networking
• Everyone wears multiple hats at one time or another
• Have an idea? Let’s try it!
• We’re here to help the company grow and help each other grow
• Please share pictures of your pet(s)
Work Location
Austin, Texas, or ability to work remotely in sync with the USA central time zone.
Apply Now Show more details...
Department: Marketing Type: Full TimeLocation: Austin, TX...
Product Marketing Manager
Austin, Texas
Full-time position
Top Five Competencies
• Ability to Connect with People
• Ability to Write Well
• Research and Analytics Skills
• Broad Marketing Experience
• Technical Understanding of Secure Networking (Routers, Firewalls, VPNs, etc.)
Skills You Need to Be Successful
To be successful in this role, you will need to be able to:
• Conduct customer and market research in the form of interviews, surveys, and secondary research
• Analyze research results to produce data-driven insights, answering questions like “Who is the ideal customer for this product?” “What are our customers’ pain points?” “What features in our products address these pain points?” and “What is the best way to talk about these features?”
• Write targeted, effective messaging to reach our ideal customers
• Create campaign and go-to-market plans for existing and new products
• Collaborate with team members to put plans into action
• Generate reports showing the results of marketing campaigns
• Use Hubspot Marketing tools
Impact You Will Have
As a Product Marketing Manager at Netgate, you will:
• Collaborate closely with the Director of Marketing
• Help to establish and evolve the company brand and brand of our products
• Provide much needed data on customers, industry trends, and competitors, which will provide the foundation for all other marketing efforts
Success in the First 6 Months Looks Like...
After your first 6 months at Netgate, you will have:
• Completed a 30-60-90 day plan
• Conducted preliminary customer, industry, market, and product research and presented your findings
• Created customer personas and a product messaging framework that will evolve as you continue to grow your understanding
• Planned and executed your first campaigns in collaboration with the rest of the marketing team
Life at Netgate
Several highlights of Netgate culture include:
• We love open source secure networking
• Everyone wears multiple hats at one time or another
• Have an idea? Let’s try it!
• We’re here to help the company grow and help each other grow
• Please share pictures of your pet(s)
Work Location
Austin, Texas, or ability to work remotely in sync with the USA central time zone.
Apply Now Show more details...
via Learn4Good
posted_at: 9 days agoschedule_type: Full-time
The Purchasing and Supply Chain Specialist role is responsible for maintaining adequate raw material and component stock for Netgate production. This role requires technical part identification, organizational, and administrative skill coupled with efficiency, accuracy, and tolerance of volatile workload. The ability to communicate effectively with many levels of inside structure as well as... outside parties is critical. The Purchasing and Supply
The Purchasing and Supply Chain Specialist role is responsible for maintaining adequate raw material and component stock for Netgate production. This role requires technical part identification, organizational, and administrative skill coupled with efficiency, accuracy, and tolerance of volatile workload. The ability to communicate effectively with many levels of inside structure as well as... outside parties is critical. The Purchasing and Supply Chain Specialist supports manufacturing and inventory functions to facilitate levels of acceptable build performance and output to meet customer expectations and company goals.
This is an on-site position located at our headquarters in Austin, Texas.
Department:
Support Type:
Full Time
Location:
Austin, Texas
Primary Responsibilities:
• Assist management with all levels of material planning ensuring adequate supply and on-time delivery including sourcing, forecasting, creating and monitoring BOMs, and monitoring inventory levels;
• Maintain inventory stock levels to minimize disruption to build room productivity while managing lead time, expedite costs, and excess volume;
• Coordinate and present weekly supply chain meeting with management;
• Provide supply chain data to NPI (new product introduction) processes and meetings as they relate to Operations’ readiness in product life cycles;
• Understand and coordinate freight conveyance for incoming inventory;
• Research, understand, and assign correct harmonized tariff codes (HTS), export control classifications (ECCN), commodity classification numbers (CCATS), and Amazon standard identification numbers (ASIN);
• Coordinate with production team to monitor and maintain inventory stock in warehouse facilities including shipping supplies, international facilities, and build room supermarket inventory;
• Work with management to create and maintain inventory dashboards;
• Assist the 1C ERP team in purchasing and inventory implementation and system maintenance;
• Assist the production manager/inventory lead in the RTV (return-to-vendor) process for defective inventory not originating from the RMA sector;
• Assist production manager/inventory lead with audit receiving processes to ensure pack lists are available and accurate for payables three way match;
• Assist management with inventory reserve and obsolescence identification; ∙ Generate and submit requisition forms and purchase orders as needed and approved; ∙ Maintain clear and accurate operations documents and procedures for reference and training purposes as appropriate;
• Manage and transact eBay store;
• Assist the Netgate Amazon team with supply chain, inventory, and product page contributions; ∙ Assist with facility projects as directed;
• Assist with dog entertainment and participate in recapture exercises upon accidental release.
Backup Roles
• Inventory (receipt tracking, cycle counts, reconciliations)
• Shipping
• Cost analysis and inventory management reporting
• Demonstrated ability to maintain and manage inventory, warehousing and vendor relations
• Proven performance in supply chain demand planning, scheduling and forecasting
• Understanding of kitting and BOM creation/maintenance
• Proven performance in handling volatile freight scheduling demands and coordination of complicated shipments
• Demonstrated professionalism – the ability to be empathetic, accurate, responsive, resourceful, patient, tolerant and conscientious are required
• Past work experience in a manufacturing/eCommerce environment
• Demonstrated ability to work well in team environment
• Ability to sit or stand for extended periods of time
• Ability to operate a computer workstation and standard office equipment
• Possess superior organizational and communication skills (written and verbal)
• Possess superior customer service and interpersonal skills including interaction with difficult personalities
• Proficiency in presentation software such as Excel, Word and PowerPoint (and Google equivalents)
• Ability to stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 50 pounds at waist height
• High school diploma/GED
Additional
Skills:
• Experience with computer technology markets and products;
• Experience with international tariffs, brokerage, and customs implications
• Demonstrated ability to develop and improve processes Show more details...
This is an on-site position located at our headquarters in Austin, Texas.
Department:
Support Type:
Full Time
Location:
Austin, Texas
Primary Responsibilities:
• Assist management with all levels of material planning ensuring adequate supply and on-time delivery including sourcing, forecasting, creating and monitoring BOMs, and monitoring inventory levels;
• Maintain inventory stock levels to minimize disruption to build room productivity while managing lead time, expedite costs, and excess volume;
• Coordinate and present weekly supply chain meeting with management;
• Provide supply chain data to NPI (new product introduction) processes and meetings as they relate to Operations’ readiness in product life cycles;
• Understand and coordinate freight conveyance for incoming inventory;
• Research, understand, and assign correct harmonized tariff codes (HTS), export control classifications (ECCN), commodity classification numbers (CCATS), and Amazon standard identification numbers (ASIN);
• Coordinate with production team to monitor and maintain inventory stock in warehouse facilities including shipping supplies, international facilities, and build room supermarket inventory;
• Work with management to create and maintain inventory dashboards;
• Assist the 1C ERP team in purchasing and inventory implementation and system maintenance;
• Assist the production manager/inventory lead in the RTV (return-to-vendor) process for defective inventory not originating from the RMA sector;
• Assist production manager/inventory lead with audit receiving processes to ensure pack lists are available and accurate for payables three way match;
• Assist management with inventory reserve and obsolescence identification; ∙ Generate and submit requisition forms and purchase orders as needed and approved; ∙ Maintain clear and accurate operations documents and procedures for reference and training purposes as appropriate;
• Manage and transact eBay store;
• Assist the Netgate Amazon team with supply chain, inventory, and product page contributions; ∙ Assist with facility projects as directed;
• Assist with dog entertainment and participate in recapture exercises upon accidental release.
Backup Roles
• Inventory (receipt tracking, cycle counts, reconciliations)
• Shipping
• Cost analysis and inventory management reporting
• Demonstrated ability to maintain and manage inventory, warehousing and vendor relations
• Proven performance in supply chain demand planning, scheduling and forecasting
• Understanding of kitting and BOM creation/maintenance
• Proven performance in handling volatile freight scheduling demands and coordination of complicated shipments
• Demonstrated professionalism – the ability to be empathetic, accurate, responsive, resourceful, patient, tolerant and conscientious are required
• Past work experience in a manufacturing/eCommerce environment
• Demonstrated ability to work well in team environment
• Ability to sit or stand for extended periods of time
• Ability to operate a computer workstation and standard office equipment
• Possess superior organizational and communication skills (written and verbal)
• Possess superior customer service and interpersonal skills including interaction with difficult personalities
• Proficiency in presentation software such as Excel, Word and PowerPoint (and Google equivalents)
• Ability to stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 50 pounds at waist height
• High school diploma/GED
Additional
Skills:
• Experience with computer technology markets and products;
• Experience with international tariffs, brokerage, and customs implications
• Demonstrated ability to develop and improve processes Show more details...
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