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Most recent job postings at Netlify, Inc
via LinkedIn
posted_at: 13 hours agoschedule_type: Full-timework_from_home: 1
About The Role
Netlify’s vision is to build a better web. To get there, we aim to unite the Jamstack ecosystem to create the best developer experience for that web. More than 2M businesses & developers worldwide use Netlify to build, run, and scale modern web experiences ranging from major ecommerce sites to SaaS applications, marketing sites, and everything in between. As that number grows we... need to bring onboard Account Executives in the
About The Role
Netlify’s vision is to build a better web. To get there, we aim to unite the Jamstack ecosystem to create the best developer experience for that web. More than 2M businesses & developers worldwide use Netlify to build, run, and scale modern web experiences ranging from major ecommerce sites to SaaS applications, marketing sites, and everything in between. As that number grows we... need to bring onboard Account Executives in the Eastern time zone to help prospective customers navigate and evaluate our solutions to ensure they are set up for long-term success.
What you’ll do:
• Identify potential customers and run a technical end-to-end sales process
• Build and maintain relationships from executives to product teams and developers
• Drive team projects that further develop Netlify’s sales process and go-to-market strategy
• Advocate internally on behalf of customers, including with our product and engineering teams who craft their road maps directly from customer feedback.
What you'll bring:
• 8-10+ years of quota-carrying sales experience, ideally with a highly technical cloud service
• Experience selling products with ASP >= $150K to $300K
• Consultative sales approach with a product-centric mindset and strong prospecting, qualifying, and negotiating skills
• Embodying a growth mindset that seeks to constantly learn and develop.
• Demonstrated ability to work across multiple stakeholders with different priorities.
• Excitement to work in a high-growth environment and to help build processes and tools as needed
• A strong interest in modern web technologies
• East Coast US location (Preferred)
About Netlify
Of everything we've ever built at Netlify, we are most proud of our team.
We believe that empowered and engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. As a distributed-first organization we want to make sure wherever our team is we find inventive ways to collaborate, debate, and learn from each other.
To learn a bit more about our team and who we are, make sure to visit our about page.
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $108,000 - $168,000 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
Netlify’s vision is to build a better web. To get there, we aim to unite the Jamstack ecosystem to create the best developer experience for that web. More than 2M businesses & developers worldwide use Netlify to build, run, and scale modern web experiences ranging from major ecommerce sites to SaaS applications, marketing sites, and everything in between. As that number grows we... need to bring onboard Account Executives in the Eastern time zone to help prospective customers navigate and evaluate our solutions to ensure they are set up for long-term success.
What you’ll do:
• Identify potential customers and run a technical end-to-end sales process
• Build and maintain relationships from executives to product teams and developers
• Drive team projects that further develop Netlify’s sales process and go-to-market strategy
• Advocate internally on behalf of customers, including with our product and engineering teams who craft their road maps directly from customer feedback.
What you'll bring:
• 8-10+ years of quota-carrying sales experience, ideally with a highly technical cloud service
• Experience selling products with ASP >= $150K to $300K
• Consultative sales approach with a product-centric mindset and strong prospecting, qualifying, and negotiating skills
• Embodying a growth mindset that seeks to constantly learn and develop.
• Demonstrated ability to work across multiple stakeholders with different priorities.
• Excitement to work in a high-growth environment and to help build processes and tools as needed
• A strong interest in modern web technologies
• East Coast US location (Preferred)
About Netlify
Of everything we've ever built at Netlify, we are most proud of our team.
We believe that empowered and engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. As a distributed-first organization we want to make sure wherever our team is we find inventive ways to collaborate, debate, and learn from each other.
To learn a bit more about our team and who we are, make sure to visit our about page.
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $108,000 - $168,000 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
via Indeed
posted_at: 16 hours agoschedule_type: Full-time
About the role
Netlify's vision is to build a better web. To get there, we aim to unite the Jamstack ecosystem to create the best developer experience for that web. More than 2M businesses & developers worldwide use Netlify to build, run, and scale modern web experiences ranging from major ecommerce sites to SaaS applications, marketing sites, and everything in between. As that number grows we... need to bring onboard Account Executives in the Eastern
About the role
Netlify's vision is to build a better web. To get there, we aim to unite the Jamstack ecosystem to create the best developer experience for that web. More than 2M businesses & developers worldwide use Netlify to build, run, and scale modern web experiences ranging from major ecommerce sites to SaaS applications, marketing sites, and everything in between. As that number grows we... need to bring onboard Account Executives in the Eastern time zone to help prospective customers navigate and evaluate our solutions to ensure they are set up for long-term success.
What you'll do:
• Identify potential customers and run a technical end-to-end sales process
• Build and maintain relationships from executives to product teams and developers
• Drive team projects that further develop Netlify's sales process and go-to-market strategy
• Advocate internally on behalf of customers, including with our product and engineering teams who craft their road maps directly from customer feedback.
What you'll bring:
• 8-10+ years of quota-carrying sales experience, ideally with a highly technical cloud service
• Experience selling products with ASP >= $150K to $300K
• Consultative sales approach with a product-centric mindset and strong prospecting, qualifying, and negotiating skills
• Embodying a growth mindset that seeks to constantly learn and develop.
• Demonstrated ability to work across multiple stakeholders with different priorities.
• Excitement to work in a high-growth environment and to help build processes and tools as needed
• A strong interest in modern web technologies
• East Coast US location (Preferred)
About Netlify
Of everything we've ever built at Netlify, we are most proud of our team.
We believe that empowered and engaged colleagues do their best work. We'll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. As a distributed-first organization we want to make sure wherever our team is we find inventive ways to collaborate, debate, and learn from each other.
To learn a bit more about our team and who we are, make sure to visit our about page.
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to "build a better web" and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we're on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $108,000 - $168,000 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify's equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
Netlify's vision is to build a better web. To get there, we aim to unite the Jamstack ecosystem to create the best developer experience for that web. More than 2M businesses & developers worldwide use Netlify to build, run, and scale modern web experiences ranging from major ecommerce sites to SaaS applications, marketing sites, and everything in between. As that number grows we... need to bring onboard Account Executives in the Eastern time zone to help prospective customers navigate and evaluate our solutions to ensure they are set up for long-term success.
What you'll do:
• Identify potential customers and run a technical end-to-end sales process
• Build and maintain relationships from executives to product teams and developers
• Drive team projects that further develop Netlify's sales process and go-to-market strategy
• Advocate internally on behalf of customers, including with our product and engineering teams who craft their road maps directly from customer feedback.
What you'll bring:
• 8-10+ years of quota-carrying sales experience, ideally with a highly technical cloud service
• Experience selling products with ASP >= $150K to $300K
• Consultative sales approach with a product-centric mindset and strong prospecting, qualifying, and negotiating skills
• Embodying a growth mindset that seeks to constantly learn and develop.
• Demonstrated ability to work across multiple stakeholders with different priorities.
• Excitement to work in a high-growth environment and to help build processes and tools as needed
• A strong interest in modern web technologies
• East Coast US location (Preferred)
About Netlify
Of everything we've ever built at Netlify, we are most proud of our team.
We believe that empowered and engaged colleagues do their best work. We'll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. As a distributed-first organization we want to make sure wherever our team is we find inventive ways to collaborate, debate, and learn from each other.
To learn a bit more about our team and who we are, make sure to visit our about page.
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to "build a better web" and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we're on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $108,000 - $168,000 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify's equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
via Built In
schedule_type: Full-timesalary: 130K–202K a yearwork_from_home: 1
About the Team
The Solutions Engineering team at Netlify is a core part of the enterprise go-to-market strategy. Netlify Solutions Engineers have a passion for helping the fastest growing startups and enterprises in the world design, prototype, and build modern web projects at scale. The solutions engineers are liaison between customers stakeholders, sales, product management and support...
This is a unique opportunity to be part of the founding
About the Team
The Solutions Engineering team at Netlify is a core part of the enterprise go-to-market strategy. Netlify Solutions Engineers have a passion for helping the fastest growing startups and enterprises in the world design, prototype, and build modern web projects at scale. The solutions engineers are liaison between customers stakeholders, sales, product management and support...
This is a unique opportunity to be part of the founding SE team at Netlify, work with some of the smartest, motivated and nicest people in the industry. We are looking for doers and builders, people who like to roll up their sleeves and get things done.
When things are safe to do so, you’ll be traveling about 25% of the time per month visiting customers onsite.
What You'll Do:
• Build a deep technical understanding of customers looking to move to Jamstack/Netlify - guiding them through best practices of architecting, building, and deploying on Netlify
• Craft and present product demos to help showcase what Netlify can do, while assisting customers with pilot and proof of concept implementations
• Partner with Netlify Account Executives through the pre-sales process, creating joint plans for customer success
• Partner with Netlify Account Managers for continued post-sales customer engagement and growth
• Be the voice of the customer and communicate their needs and feedback to Product management, Product marketing, Support and the Engineering teams
• Build content to share with customers and the Netlify community in the form of demos, blog posts, webinars, and industry events
What You’ll Bring:
• 5+ years of pre-sales experience selling developer platform oriented products
• Current hands-on experience in the following areas:
• Frontend web development (JavaScript, HTML/CSS, frontend frameworks - React/Next.js/Gatsby, Vue.js/Nuxt.js)
• Experience with Serverless technologies (Headless CMS, Search, Authentication, Payments) and building with APIs (GraphQL, REST)
• Git based CI/CD workflows
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure, Cloudflare)
• Familiarity with Jamstack and Netlify is a plus
• Creative problem solver with know how to get things done and ability to lead others to success
• Excellent communicator and presenter able to gain audience confidence
• We welcome remote candidates based in North American timezones MST - EST
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $129,500 - $202,000 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
The Solutions Engineering team at Netlify is a core part of the enterprise go-to-market strategy. Netlify Solutions Engineers have a passion for helping the fastest growing startups and enterprises in the world design, prototype, and build modern web projects at scale. The solutions engineers are liaison between customers stakeholders, sales, product management and support...
This is a unique opportunity to be part of the founding SE team at Netlify, work with some of the smartest, motivated and nicest people in the industry. We are looking for doers and builders, people who like to roll up their sleeves and get things done.
When things are safe to do so, you’ll be traveling about 25% of the time per month visiting customers onsite.
What You'll Do:
• Build a deep technical understanding of customers looking to move to Jamstack/Netlify - guiding them through best practices of architecting, building, and deploying on Netlify
• Craft and present product demos to help showcase what Netlify can do, while assisting customers with pilot and proof of concept implementations
• Partner with Netlify Account Executives through the pre-sales process, creating joint plans for customer success
• Partner with Netlify Account Managers for continued post-sales customer engagement and growth
• Be the voice of the customer and communicate their needs and feedback to Product management, Product marketing, Support and the Engineering teams
• Build content to share with customers and the Netlify community in the form of demos, blog posts, webinars, and industry events
What You’ll Bring:
• 5+ years of pre-sales experience selling developer platform oriented products
• Current hands-on experience in the following areas:
• Frontend web development (JavaScript, HTML/CSS, frontend frameworks - React/Next.js/Gatsby, Vue.js/Nuxt.js)
• Experience with Serverless technologies (Headless CMS, Search, Authentication, Payments) and building with APIs (GraphQL, REST)
• Git based CI/CD workflows
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure, Cloudflare)
• Familiarity with Jamstack and Netlify is a plus
• Creative problem solver with know how to get things done and ability to lead others to success
• Excellent communicator and presenter able to gain audience confidence
• We welcome remote candidates based in North American timezones MST - EST
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $129,500 - $202,000 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
via Newark, NJ - Geebo
posted_at: 4 days agoschedule_type: Full-timesalary: 20–28 an hour
At Netlify, we're building a platform to empower digital designers and developers to build better, more elaborate web projects than ever before. We're aiming to change the landscape of modern web development. Netlify currently serves more than 2,000,000 developers worldwide. Netlify is a diverse group of incredible talent from all over the world. We're 40% woman or non-binary, and are composed of 29 different nationalities. Our most recent fundraise
At Netlify, we're building a platform to empower digital designers and developers to build better, more elaborate web projects than ever before. We're aiming to change the landscape of modern web development. Netlify currently serves more than 2,000,000 developers worldwide. Netlify is a diverse group of incredible talent from all over the world. We're 40% woman or non-binary, and are composed of 29 different nationalities. Our most recent fundraise was $63M in Series C to bring forward the next generation of tooling for a more accessible web. This latest round brings Netlify's funding raised in total to $107M to date. Among our investors are Andreessen Horowitz, Kleiner Perkins, EQT Ventures as well as the founders of GitHub, Slack, Figma and Yelp. About the role We are looking for a Partner Manager to expand partner efforts with our growing Technology Partner ecosystem. This person will build relationships and growth plans with key Independent Software Vendors (ISV) across . Netlify... ISV Partners are technologies that make Netlify's customers successful with their use-cases on Netlify. As a member of the Netlify Partner Team, this is an opportunity to help build a global partner ecosystem for one of the fastest growing developer platforms in the world. What you'll work on:
Develop and drive Netlify's business relationships with ISV partners and build a pipeline of new joint opportunities via customer mapping exercises and co-marketing events Be a key contact point at Netlify for technology partners and facilitate meaningful relationships between Netlify teams and our Partners' teams (sales, sales engineering, marketing & events, product, executives) Jointly plan and develop GTM activities with partners (e.g. events, webinars, workshops, white papers) and execute with Partner Marketing Maintain a pipeline of partnership opportunities that drive both reach and revenue for Netlify's platform Share learnings with the cross functional teams on how to continue to evolve the partner program so that our partners and customers are successful We are looking for someone who:
Loves helping organizations creatively solve problems with innovative technology and who will provide an outstanding partner experience. Outstanding business judgement, ability to think at scale yet can make progress incrementally with individual partners Excellent spoken, written, and presentation skills 3-5 years of experience building relationships with customer or partner teams, ideally in a technical SaaS environment in Account Management, Partner Management, or Sales Knowledge of foundational enterprise cloud technologies such as AWS, content management systems (CMS), and ecommerce platforms Within 1 month, you'll:
Learn about the business, how the Jamstack ecosystem works, and Netlify's and Tech Partners' role in it Join conversations with technology partners and hear about their fit with Netlify use-cases. Get to know the sales & partnership teammates and your marketing peers Within 3 months, you'll:
Manage and Work with Technology partners and identify opportunities to grow usage of Netlify with joint customers Build and maintain personal Relationships with Strategic Partners, including at the senior level Understand the different use cases customers come to us with, and how they can get the most out of Netlify with our partners Within 9 months, you'll:
Become a trusted advisor for partners and advocate for our partners' needs internally Understand our company strategic objectives and bring in partners to help us achieve them, working with your cross functional peers Operate as a leader/mentor for new hires on the team About Netlify Of everything we've ever built at Netlify, we are most proud of our team. We believe that empowered and engaged colleagues do their best work. We'll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. As a distributed-first organization we want to make sure wherever our team is we find inventive ways to collaborate, debate, and learn from each other.
Salary Range:
$80K -- $100K
Minimum Qualification
Account Management, SalesEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
Develop and drive Netlify's business relationships with ISV partners and build a pipeline of new joint opportunities via customer mapping exercises and co-marketing events Be a key contact point at Netlify for technology partners and facilitate meaningful relationships between Netlify teams and our Partners' teams (sales, sales engineering, marketing & events, product, executives) Jointly plan and develop GTM activities with partners (e.g. events, webinars, workshops, white papers) and execute with Partner Marketing Maintain a pipeline of partnership opportunities that drive both reach and revenue for Netlify's platform Share learnings with the cross functional teams on how to continue to evolve the partner program so that our partners and customers are successful We are looking for someone who:
Loves helping organizations creatively solve problems with innovative technology and who will provide an outstanding partner experience. Outstanding business judgement, ability to think at scale yet can make progress incrementally with individual partners Excellent spoken, written, and presentation skills 3-5 years of experience building relationships with customer or partner teams, ideally in a technical SaaS environment in Account Management, Partner Management, or Sales Knowledge of foundational enterprise cloud technologies such as AWS, content management systems (CMS), and ecommerce platforms Within 1 month, you'll:
Learn about the business, how the Jamstack ecosystem works, and Netlify's and Tech Partners' role in it Join conversations with technology partners and hear about their fit with Netlify use-cases. Get to know the sales & partnership teammates and your marketing peers Within 3 months, you'll:
Manage and Work with Technology partners and identify opportunities to grow usage of Netlify with joint customers Build and maintain personal Relationships with Strategic Partners, including at the senior level Understand the different use cases customers come to us with, and how they can get the most out of Netlify with our partners Within 9 months, you'll:
Become a trusted advisor for partners and advocate for our partners' needs internally Understand our company strategic objectives and bring in partners to help us achieve them, working with your cross functional peers Operate as a leader/mentor for new hires on the team About Netlify Of everything we've ever built at Netlify, we are most proud of our team. We believe that empowered and engaged colleagues do their best work. We'll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. As a distributed-first organization we want to make sure wherever our team is we find inventive ways to collaborate, debate, and learn from each other.
Salary Range:
$80K -- $100K
Minimum Qualification
Account Management, SalesEstimated Salary: $20 to $28 per hour based on qualifications Show more details...
via LinkedIn
posted_at: 13 days agoschedule_type: Full-timework_from_home: 1
Company Overview
With ~3 million developers worldwide, Netlify is leading the transition to modern web development based on Jamstack, composable architecture and MACH. By uniting the ecosystem of developer tools and technologies, Netlify makes it easier than ever to build, deploy, and scale web applications...
About The Position
Netlify is looking for an experienced Sr. Director of Product & Partner Marketing to drive our strategy for introducing
Company Overview
With ~3 million developers worldwide, Netlify is leading the transition to modern web development based on Jamstack, composable architecture and MACH. By uniting the ecosystem of developer tools and technologies, Netlify makes it easier than ever to build, deploy, and scale web applications...
About The Position
Netlify is looking for an experienced Sr. Director of Product & Partner Marketing to drive our strategy for introducing new products to market, developing lifecycle campaigns that drive adoption of Netlify’s web development platform, and expanding and amplifying our Agency and Tech Partner programs. This position will manage a team of Product Marketing Managers & Partner Marketing Managers and work closely with Product, Growth, Partner, and Sales teams. Under your leadership, this team will create clear and compelling product positioning that establishes Netlify as the leading innovator of modern web development and motivates development teams to use the platform. It will also create programs that engage our partners and introduce co-marketing programs that drive adoption of Netlify. Your team will heavily influence go-to-market strategy and create content that makes our marketing and sales campaigns wildly successful.
Our Ideal Candidate
• You have a track record of leading and growing a team
• You are a detail-oriented manager that has extensive experience defining markets, messaging, positioning, and identifying ideal customer profiles for the products you’ve worked on
• You're a natural storyteller and an excellent communicator who easily explains complex technical concepts with examples, analogies, and stories
• You have built the blueprints for product launches, content generation, go-to-market strategies, and have designed and delivered feedback loops to Product and Engineering that influence roadmaps
• You work cross-functionally and partner with other teams to make your team a key player in the success of the overall business
• You have a deep understanding of how a partner ecosystem can substantially contribute to the growth of a platform and the acceleration of customer adoption
• Works with their team to develop & maintain a deep understanding of partner business strategies and objectives. Crafts co-marketing strategies and programs that benefit both Netlify and partners, from messaging to program delivery
• Through your team, grow partner sales through integrated partner co-marketing programs, across our Agency and Tech partner ecosystems
• You are well versed in web development technology, (JavaScript frameworks, APIs, CI/CD, CDNs, etc) and can quickly become a subject matter expert and champion for the Netlify platform
• You believe data is a cornerstone, have a history of defining success criteria, and of presenting results regularly to company executives
In this role, you will
• Lead and manage our team of Product Marketing Managers and Partner Marketing Managers
• Lead market analysis and competitive benchmarking to inform strategy and keep the company up-to-date on industry trends and competition
• Partner closely and work effectively across multiple functions including Business Development, Partner, Product and Engineerings teams, as well as Communications and Events to surface insights, leverage research, and build a cohesive and comprehensive marketing strategy
• Drive the strategy (including messaging and positioning) and operational programs that create excitement, interest, and understanding of Netlify’s products
• Work closely with the Partner team to jointly drive acquisition of new agency partners, and work to retain current partners
• Define priorities, investment model, and success metrics for our marketing efforts with agency partners
• Develop annual joint client targets, strategies, objectives, and measures of success
• Develop joint client strategies including joint pitches, programs, and offerings
• Develop programs for new agency acquisition, enablement, target account and target segment identification
Required Qualifications
• 10+ years of experience with Product Marketing
• Experience with determining product-market fit and delivering products to market
• Experience with internal product messaging, external product positioning, customer and market research, insights generation, salient points of proof and customer success stories
• Experience working closely with agencies as partners, building to and through marketing plans, executing marketing programs and campaigns that drive new joint client deals
• Proven ability to influence and guide a partner’s leadership team to align on objectives and deliver against joint marketing priorities and plans
• Experience shaping joint messaging with partners and building content assets (e-books, emails, social media, etc)
• Demonstrated experience in measuring and improving the ROI of marketing investments through an indirect business model leveraging partners
• A startup mentality with a bias to action and the ability to flex in a fast-paced environment
• Superb organization and project management skills and the capacity to manage multiple complex projects at once
• Proven leadership capability and effectiveness working collaboratively and cross functionally
• Excellent analytical skills and the ability to craft actionable insights from complex data
• Ability to lead and communicate cross-functionally with Product, Engineering and other departments
• Sense of ownership and pride in your performance and its impact on company's success
• Critical thinker and problem-solving skills
• Great interpersonal and communication skills
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $185,000 - $287,500 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
With ~3 million developers worldwide, Netlify is leading the transition to modern web development based on Jamstack, composable architecture and MACH. By uniting the ecosystem of developer tools and technologies, Netlify makes it easier than ever to build, deploy, and scale web applications...
About The Position
Netlify is looking for an experienced Sr. Director of Product & Partner Marketing to drive our strategy for introducing new products to market, developing lifecycle campaigns that drive adoption of Netlify’s web development platform, and expanding and amplifying our Agency and Tech Partner programs. This position will manage a team of Product Marketing Managers & Partner Marketing Managers and work closely with Product, Growth, Partner, and Sales teams. Under your leadership, this team will create clear and compelling product positioning that establishes Netlify as the leading innovator of modern web development and motivates development teams to use the platform. It will also create programs that engage our partners and introduce co-marketing programs that drive adoption of Netlify. Your team will heavily influence go-to-market strategy and create content that makes our marketing and sales campaigns wildly successful.
Our Ideal Candidate
• You have a track record of leading and growing a team
• You are a detail-oriented manager that has extensive experience defining markets, messaging, positioning, and identifying ideal customer profiles for the products you’ve worked on
• You're a natural storyteller and an excellent communicator who easily explains complex technical concepts with examples, analogies, and stories
• You have built the blueprints for product launches, content generation, go-to-market strategies, and have designed and delivered feedback loops to Product and Engineering that influence roadmaps
• You work cross-functionally and partner with other teams to make your team a key player in the success of the overall business
• You have a deep understanding of how a partner ecosystem can substantially contribute to the growth of a platform and the acceleration of customer adoption
• Works with their team to develop & maintain a deep understanding of partner business strategies and objectives. Crafts co-marketing strategies and programs that benefit both Netlify and partners, from messaging to program delivery
• Through your team, grow partner sales through integrated partner co-marketing programs, across our Agency and Tech partner ecosystems
• You are well versed in web development technology, (JavaScript frameworks, APIs, CI/CD, CDNs, etc) and can quickly become a subject matter expert and champion for the Netlify platform
• You believe data is a cornerstone, have a history of defining success criteria, and of presenting results regularly to company executives
In this role, you will
• Lead and manage our team of Product Marketing Managers and Partner Marketing Managers
• Lead market analysis and competitive benchmarking to inform strategy and keep the company up-to-date on industry trends and competition
• Partner closely and work effectively across multiple functions including Business Development, Partner, Product and Engineerings teams, as well as Communications and Events to surface insights, leverage research, and build a cohesive and comprehensive marketing strategy
• Drive the strategy (including messaging and positioning) and operational programs that create excitement, interest, and understanding of Netlify’s products
• Work closely with the Partner team to jointly drive acquisition of new agency partners, and work to retain current partners
• Define priorities, investment model, and success metrics for our marketing efforts with agency partners
• Develop annual joint client targets, strategies, objectives, and measures of success
• Develop joint client strategies including joint pitches, programs, and offerings
• Develop programs for new agency acquisition, enablement, target account and target segment identification
Required Qualifications
• 10+ years of experience with Product Marketing
• Experience with determining product-market fit and delivering products to market
• Experience with internal product messaging, external product positioning, customer and market research, insights generation, salient points of proof and customer success stories
• Experience working closely with agencies as partners, building to and through marketing plans, executing marketing programs and campaigns that drive new joint client deals
• Proven ability to influence and guide a partner’s leadership team to align on objectives and deliver against joint marketing priorities and plans
• Experience shaping joint messaging with partners and building content assets (e-books, emails, social media, etc)
• Demonstrated experience in measuring and improving the ROI of marketing investments through an indirect business model leveraging partners
• A startup mentality with a bias to action and the ability to flex in a fast-paced environment
• Superb organization and project management skills and the capacity to manage multiple complex projects at once
• Proven leadership capability and effectiveness working collaboratively and cross functionally
• Excellent analytical skills and the ability to craft actionable insights from complex data
• Ability to lead and communicate cross-functionally with Product, Engineering and other departments
• Sense of ownership and pride in your performance and its impact on company's success
• Critical thinker and problem-solving skills
• Great interpersonal and communication skills
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $185,000 - $287,500 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
via LinkedIn
posted_at: 9 days agoschedule_type: Full-timework_from_home: 1
About the Team:
The mission of the Developer Experience team at Netlify is to work together with web developers to inspire, enable, and empower our users to build a better web. This includes, but is not limited to: creating resources with authenticity, building inclusive communities, advocating internally for our users, and making sure our product, messaging, open-source repos, and integrations... are world-class. Through this, the team helps Netlify
About the Team:
The mission of the Developer Experience team at Netlify is to work together with web developers to inspire, enable, and empower our users to build a better web. This includes, but is not limited to: creating resources with authenticity, building inclusive communities, advocating internally for our users, and making sure our product, messaging, open-source repos, and integrations... are world-class. Through this, the team helps Netlify become a stronger member of the modern web ecosystem and empowers developers to discover, learn, and use Netlify.
What You’ll Do:
As Netlify’s Senior Director of Developer Relations, you are an organizational leader with a passion for data-driven decision making, operational excellence, and know that a successful Developer Experience team is a prerequisite for growth. You’ll have a clear vision of how the team can transform company strategy and execution. With our team, you’ll be hands-on with growing the careers of our team members and scaling the DX function. You’ll ensure that the organization always approaches work with the goal of continuous improvement and driving business impact.
• You’ll be leading, mentoring, and developing the personal and professional careers of an international team across 5+ time zones, in a remote-first company
• Creating and executing a plan across the company to develop and mature our strategic approach to Developer Experience & Developer Relations
• Overseeing the team’s creation of resources that empower developers to build more ambitious apps on the web.
• You’ll be plugged into the developer community. What are people excited about? Where are people frustrated? You’ll be leading the team that brings insights from the community back to Netlify so we can make sure we're building the right things.
• Supporting and enabling the other teams inside of Netlify. You'll occasionally jump in on Sales calls, strategic discussions about our roadmap, marketing planning sessions, and much more.
What You'll Bring:
• Extensive experience in managing and leading technical teams, which includes managers and individual contributor employees.
• A history of leading Developer Relations teams and experience leading engineers through change and iteration.
• A breadth of experience in working remotely with a high level of asynchronous communication.
• A high level of comfort with designing and implementing a strategic roadmap with the ability to discuss the merits and tradeoffs based on business needs
• Extensive knowledge of JavaScript and JavaScript-based frameworks. We don't expect you to know everything, but you will be overseeing work throughout the Jamstack ecosystem.
• You're a skilled interpersonal communicator. This job requires not just understanding things but explaining them in a way that brings others along with you and inspires them to follow your lead. You should be a competent leader and motivator who's not afraid to call a meeting and drive people to an action plan.
• Prior exposure to working for a high-growth technology startup is an added advantage and the ability to talk through, at least on a high level, the process, challenges, and trade-offs (internal and external) of supporting global products that are used millions of times a day.
• The ability to adjust quickly to changing priorities and conditions. The community evolves fast, and we have to adapt our plans to keep up.
• A collaborative, low-ego approach that leads with curiosity and a deep passion for solving complex, ambiguous problems.
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $212,500 - $330,500 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
The mission of the Developer Experience team at Netlify is to work together with web developers to inspire, enable, and empower our users to build a better web. This includes, but is not limited to: creating resources with authenticity, building inclusive communities, advocating internally for our users, and making sure our product, messaging, open-source repos, and integrations... are world-class. Through this, the team helps Netlify become a stronger member of the modern web ecosystem and empowers developers to discover, learn, and use Netlify.
What You’ll Do:
As Netlify’s Senior Director of Developer Relations, you are an organizational leader with a passion for data-driven decision making, operational excellence, and know that a successful Developer Experience team is a prerequisite for growth. You’ll have a clear vision of how the team can transform company strategy and execution. With our team, you’ll be hands-on with growing the careers of our team members and scaling the DX function. You’ll ensure that the organization always approaches work with the goal of continuous improvement and driving business impact.
• You’ll be leading, mentoring, and developing the personal and professional careers of an international team across 5+ time zones, in a remote-first company
• Creating and executing a plan across the company to develop and mature our strategic approach to Developer Experience & Developer Relations
• Overseeing the team’s creation of resources that empower developers to build more ambitious apps on the web.
• You’ll be plugged into the developer community. What are people excited about? Where are people frustrated? You’ll be leading the team that brings insights from the community back to Netlify so we can make sure we're building the right things.
• Supporting and enabling the other teams inside of Netlify. You'll occasionally jump in on Sales calls, strategic discussions about our roadmap, marketing planning sessions, and much more.
What You'll Bring:
• Extensive experience in managing and leading technical teams, which includes managers and individual contributor employees.
• A history of leading Developer Relations teams and experience leading engineers through change and iteration.
• A breadth of experience in working remotely with a high level of asynchronous communication.
• A high level of comfort with designing and implementing a strategic roadmap with the ability to discuss the merits and tradeoffs based on business needs
• Extensive knowledge of JavaScript and JavaScript-based frameworks. We don't expect you to know everything, but you will be overseeing work throughout the Jamstack ecosystem.
• You're a skilled interpersonal communicator. This job requires not just understanding things but explaining them in a way that brings others along with you and inspires them to follow your lead. You should be a competent leader and motivator who's not afraid to call a meeting and drive people to an action plan.
• Prior exposure to working for a high-growth technology startup is an added advantage and the ability to talk through, at least on a high level, the process, challenges, and trade-offs (internal and external) of supporting global products that are used millions of times a day.
• The ability to adjust quickly to changing priorities and conditions. The community evolves fast, and we have to adapt our plans to keep up.
• A collaborative, low-ego approach that leads with curiosity and a deep passion for solving complex, ambiguous problems.
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $212,500 - $330,500 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
via LinkedIn
posted_at: 1 day agoschedule_type: Full-timework_from_home: 1
About the Team:
We’re looking for a Senior Product Marketing Manager to drive Netlify’s product story and help developers and businesses understand the value of Netlify products. You’ll do this by delivering the right content at each stage of the customer’s adoption journey, by equipping sales with the right stories and talking points, and by evolving the product brand through launches...
Product marketing is a highly strategic function
About the Team:
We’re looking for a Senior Product Marketing Manager to drive Netlify’s product story and help developers and businesses understand the value of Netlify products. You’ll do this by delivering the right content at each stage of the customer’s adoption journey, by equipping sales with the right stories and talking points, and by evolving the product brand through launches...
Product marketing is a highly strategic function at Netlify, where you’ll collaborate on go-to-market across Product, Sales, and Marketing. You’ll track success against shared goals, report on progress and learnings along the way, and constantly look for creative ways to improve. You thrive in a small, nimble environment and have a quick start mentality — able to get to MVP fast and adapt to changes with ease.
You’re a Product Marketer who has a passion for understanding how and why customers use a product. As a natural storyteller, you can easily translate that knowledge into compelling positioning and content. You’re comfortable designing big bold product launches and then leading the entire company to execute against a plan. As a skilled writer, you’re obsessed with creating content that breaks through the noise and simplifies technical complexity.
What You’ll Do:
Here are some of the things you'll get to work on and learn about as part of this job:
• Product positioning - Spend time with customers so that you can craft the best positioning for Netlify’s products. Know their business, jobs to be done, software development stack, and workflows. Empathize with the problems they experience and what motivates them. Then teach this to the rest of Netlify and use it to inform your positioning.
• Content strategy and creation - Learn how Netlify customers adopt the platform, identify where content is needed to help them move faster, and then produce that content. Work with the rest of the sales and marketing teams to maximize distribution of this content through appropriate channels and measure results.
• Product launches - Launch products and features to market. Work with product, sales, and marketing to develop a strategy, align the company on a plan, and then take the reins and manage the entire effort.
• Sales enablement - Work with sales managers to develop and execute an enablement plan. Then build the pitch decks, product training, and customer-facing content that sales needs to educate our customers.
What You'll Bring:
• You have a 5-7 years or more of product marketing experience under your belt
• You have a background in development— maybe it was a 15-week software engineering bootcamp, or you picked up coding for fun on weekends, or you have a CS degree.
• You enjoy writing and can point to some work you’re proud of.
• You're a natural storyteller and an excellent communicator who easily explains complex technical concepts with examples, analogies, and stories.
• You're a detail-oriented project manager that not only builds the strategy for projects such as product launches and content initiatives, but also works across the organization to get it done.
We aren’t stuck on hard and fast requirements - everyone is different. We are looking for you to demonstrate whether you have the core attributes of a great product marketer.
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When Applying Please Include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $120,000 - $186,500 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
We’re looking for a Senior Product Marketing Manager to drive Netlify’s product story and help developers and businesses understand the value of Netlify products. You’ll do this by delivering the right content at each stage of the customer’s adoption journey, by equipping sales with the right stories and talking points, and by evolving the product brand through launches...
Product marketing is a highly strategic function at Netlify, where you’ll collaborate on go-to-market across Product, Sales, and Marketing. You’ll track success against shared goals, report on progress and learnings along the way, and constantly look for creative ways to improve. You thrive in a small, nimble environment and have a quick start mentality — able to get to MVP fast and adapt to changes with ease.
You’re a Product Marketer who has a passion for understanding how and why customers use a product. As a natural storyteller, you can easily translate that knowledge into compelling positioning and content. You’re comfortable designing big bold product launches and then leading the entire company to execute against a plan. As a skilled writer, you’re obsessed with creating content that breaks through the noise and simplifies technical complexity.
What You’ll Do:
Here are some of the things you'll get to work on and learn about as part of this job:
• Product positioning - Spend time with customers so that you can craft the best positioning for Netlify’s products. Know their business, jobs to be done, software development stack, and workflows. Empathize with the problems they experience and what motivates them. Then teach this to the rest of Netlify and use it to inform your positioning.
• Content strategy and creation - Learn how Netlify customers adopt the platform, identify where content is needed to help them move faster, and then produce that content. Work with the rest of the sales and marketing teams to maximize distribution of this content through appropriate channels and measure results.
• Product launches - Launch products and features to market. Work with product, sales, and marketing to develop a strategy, align the company on a plan, and then take the reins and manage the entire effort.
• Sales enablement - Work with sales managers to develop and execute an enablement plan. Then build the pitch decks, product training, and customer-facing content that sales needs to educate our customers.
What You'll Bring:
• You have a 5-7 years or more of product marketing experience under your belt
• You have a background in development— maybe it was a 15-week software engineering bootcamp, or you picked up coding for fun on weekends, or you have a CS degree.
• You enjoy writing and can point to some work you’re proud of.
• You're a natural storyteller and an excellent communicator who easily explains complex technical concepts with examples, analogies, and stories.
• You're a detail-oriented project manager that not only builds the strategy for projects such as product launches and content initiatives, but also works across the organization to get it done.
We aren’t stuck on hard and fast requirements - everyone is different. We are looking for you to demonstrate whether you have the core attributes of a great product marketer.
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When Applying Please Include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $120,000 - $186,500 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
via LinkedIn
posted_at: 22 days agoschedule_type: Full-timework_from_home: 1
Company Overview
With ~3 million developers worldwide, Netlify is leading the transition to modern web development based on Jamstack, composable architecture and MACH. By uniting the ecosystem of developer tools and technologies, Netlify makes it easier than ever to build, deploy, and scale web applications...
About the Opportunity:
Netlify is looking to hire an experienced Director of Accounting to help build a world-class finance & accounting
Company Overview
With ~3 million developers worldwide, Netlify is leading the transition to modern web development based on Jamstack, composable architecture and MACH. By uniting the ecosystem of developer tools and technologies, Netlify makes it easier than ever to build, deploy, and scale web applications...
About the Opportunity:
Netlify is looking to hire an experienced Director of Accounting to help build a world-class finance & accounting team. This will be a foundational role that will help the company scale efficiently.
What You’ll Do:
• Own daily general ledger operations (A/R, A/P, Payroll, etc.)
• Drive first audit for the company
• Help prepare and finalize technical memos
• Review payroll reconciliations, expense accruals, and other accounts as part of month-end close
• Work closely with the Head of Finance in managing month-end, quarter-end and annual close processes for US and International Entities
• Implement process efficiencies to reduce the time to close and own flux presentations to budget owners
• Partner cross-functionally in order to make improvements across all accounting process (automating reconciliations, report preparation, and reviewing accounting transactions)
• Own administration of financial operations software (Airbase, TripActions, Expensify, Netsuite, Braintree, etc.) and spearhead future implementations of software as the company scales
• Mentor and lead a team of 3 accountants
What You'll Bring:
• 4-year degree in Accounting/Finance required, CPA preferred
• 10+ years work experience. Ideally a mix of operational experience at startups and Big Four accounting firms
• Experience with Netsuite & Zuora
• Experience leading and build high performing teams
• Demonstrated initiative and ability to work independently with minimal daily direction from management to accomplish objectives and deadlines
• Accounting research and problem solving skills required
• Highly detail oriented and ability to multitask is a valuable asset
• Deep understanding of GAAP and how to apply accounting rules across various processes and systems
• Strong quantitative and qualitative analytical skills
• Team player with demonstrated ability to work with cross functional teams to drive outcomes
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $142,000 - $221,000 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
With ~3 million developers worldwide, Netlify is leading the transition to modern web development based on Jamstack, composable architecture and MACH. By uniting the ecosystem of developer tools and technologies, Netlify makes it easier than ever to build, deploy, and scale web applications...
About the Opportunity:
Netlify is looking to hire an experienced Director of Accounting to help build a world-class finance & accounting team. This will be a foundational role that will help the company scale efficiently.
What You’ll Do:
• Own daily general ledger operations (A/R, A/P, Payroll, etc.)
• Drive first audit for the company
• Help prepare and finalize technical memos
• Review payroll reconciliations, expense accruals, and other accounts as part of month-end close
• Work closely with the Head of Finance in managing month-end, quarter-end and annual close processes for US and International Entities
• Implement process efficiencies to reduce the time to close and own flux presentations to budget owners
• Partner cross-functionally in order to make improvements across all accounting process (automating reconciliations, report preparation, and reviewing accounting transactions)
• Own administration of financial operations software (Airbase, TripActions, Expensify, Netsuite, Braintree, etc.) and spearhead future implementations of software as the company scales
• Mentor and lead a team of 3 accountants
What You'll Bring:
• 4-year degree in Accounting/Finance required, CPA preferred
• 10+ years work experience. Ideally a mix of operational experience at startups and Big Four accounting firms
• Experience with Netsuite & Zuora
• Experience leading and build high performing teams
• Demonstrated initiative and ability to work independently with minimal daily direction from management to accomplish objectives and deadlines
• Accounting research and problem solving skills required
• Highly detail oriented and ability to multitask is a valuable asset
• Deep understanding of GAAP and how to apply accounting rules across various processes and systems
• Strong quantitative and qualitative analytical skills
• Team player with demonstrated ability to work with cross functional teams to drive outcomes
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $142,000 - $221,000 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
via Tarta.ai
posted_at: 30 days agoschedule_type: Full-timework_from_home: 1
About the Team:
Netlify's Support team is the face of the company, and primary contact point for our customers when they need help. The current team of 12 has a larger-than-usual engineering and product focus compared to other Support roles in the industry. You will be working across the company: with developers, our designers, and marketers. We need people who can help us build a path towards... the future. Most of our support is conducted over
About the Team:
Netlify's Support team is the face of the company, and primary contact point for our customers when they need help. The current team of 12 has a larger-than-usual engineering and product focus compared to other Support roles in the industry. You will be working across the company: with developers, our designers, and marketers. We need people who can help us build a path towards... the future. Most of our support is conducted over email via Zendesk, in our public Support Forums, occasionally in Slack, and via Twitter from time to time. Much of our team collaboration is in Slack.
Everyone at Netlify is great at their work and interested in the customer-centric feedback we can provide from Support. We're also interested in helping you succeed at your goals of the moment – be that answering a customer question, learning a new web framework, or honing your blog-writing and public speaking skills. From our UI, to our service, to our customer support: our customer experience is well regarded. Please take a look at our Support Values document, and see if you agree with the way we do our work.
What You'll Do:
This is an entry-level, remote position during North American business hours, Monday-Friday. This is a great opportunity to learn, to grow, and to advance your career.
There are two main responsibilities for this job:
• Triage incoming helpdesk requests from our customers. You'll be using our routing process to make sure helpdesk tickets get put into the correct queues in Zendesk for our Support Engineers to work on.
• Answer customers' questions about their administrative and billing issues. You'll be paired with one of our Support Engineers as your onboarding buddy, and they will train you on how we answer these tickets. Some examples of these ticket types include transferring websites from one customer to another, renewing customer domains, open source plan approvals, and renewing site SSL certificates.
Additionally...
• You'll have one-on-one calls to work with your teammates and your manager
• You'll attend our weekly team syncs
• You'll suggest improvements to our processes, internal documentation, and tooling
• You'll learn how to file product feature requests and bug reports
• As you become comfortable with our platform and our customers, you will eventually start working on technical customer issues, like adjusting networking settings and troubleshooting builds, and you can start exploring our full range of product features through Advanced Onboarding. You'll have the opportunity to attend pairing sessions with Support Engineers and other Netlify teams to discuss technical cases
• You'll work with your manager on next steps in your career development, with a target of growing into new or more senior roles
• You will learn something new every day.
What You'll Bring:
• A love of learning. You will be learning new things every day.
• Excellent triaging skills. A major part of your daily routine will include reviewing and sorting incoming cases, to allow our team to focus on individual areas of the product or types of sorted cases. You'll get to see every kind of question our customers are asking.
• Excellent organization skills. You'll be juggling a lot, and switching between tasks throughout the day. You'll be deciding how to categorize incoming customer tickets (we receive an average of 130 tickets a day Monday-Friday, and there will be 2 people triaging).
• Excellence in spotting trends. As you'll be seeing many customer reports every day, you'll be well-positioned to spot trends. This means noticing what questions customers are asking, and escalating to senior staff ASAP if you sense there is a system-wide problem.
• Excellent written communication skills. All of your communication with customers and a lot of your communication with your colleagues will be written.
• The ability to work independently, after our thorough onboarding process. Sometimes you won't know the right answer, but you're the kind of person who can always come up with somewhere to look for it—sometimes you'll just have to Google it.
• Basic familiarity with network technologies such as concepts like HTTP(S) and DNS.
• You've heard of Git and/or are looking forward to learning a lot about it.
• You're a user of the web, and know what HTML and JavaScript are.
• Motivation to grow your technical skills and do technical work.
• A passion for helping people succeed with technology. If you're a good fit, you'll agree with what this blog post has to say about being excited to do support. This is not to say that you can't choose to move into other roles within the company some day, but instead that right now, and for the next while, providing support is what you want to do. You should be up for a challenge and enjoy it.
• Solving hard problems brings you joy.
• We welcome remote candidates based in North American timezones
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine).
In your cover letter, please tell us what motivates you about helping people and solving problems. Also, please describe a situation in which you came up with an unexpected way to help someone at work. A few paragraphs will do. Interviews will refer back to these answers, so please be prepared to speak in more detail about this later!
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we're on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. The range we have approved for this role is $37,500 - $50,500 for US-based locations. If this does not meet your salary expectations we do understand, as it may not align with all higher cost of labor markets. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify's equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
Netlify's Support team is the face of the company, and primary contact point for our customers when they need help. The current team of 12 has a larger-than-usual engineering and product focus compared to other Support roles in the industry. You will be working across the company: with developers, our designers, and marketers. We need people who can help us build a path towards... the future. Most of our support is conducted over email via Zendesk, in our public Support Forums, occasionally in Slack, and via Twitter from time to time. Much of our team collaboration is in Slack.
Everyone at Netlify is great at their work and interested in the customer-centric feedback we can provide from Support. We're also interested in helping you succeed at your goals of the moment – be that answering a customer question, learning a new web framework, or honing your blog-writing and public speaking skills. From our UI, to our service, to our customer support: our customer experience is well regarded. Please take a look at our Support Values document, and see if you agree with the way we do our work.
What You'll Do:
This is an entry-level, remote position during North American business hours, Monday-Friday. This is a great opportunity to learn, to grow, and to advance your career.
There are two main responsibilities for this job:
• Triage incoming helpdesk requests from our customers. You'll be using our routing process to make sure helpdesk tickets get put into the correct queues in Zendesk for our Support Engineers to work on.
• Answer customers' questions about their administrative and billing issues. You'll be paired with one of our Support Engineers as your onboarding buddy, and they will train you on how we answer these tickets. Some examples of these ticket types include transferring websites from one customer to another, renewing customer domains, open source plan approvals, and renewing site SSL certificates.
Additionally...
• You'll have one-on-one calls to work with your teammates and your manager
• You'll attend our weekly team syncs
• You'll suggest improvements to our processes, internal documentation, and tooling
• You'll learn how to file product feature requests and bug reports
• As you become comfortable with our platform and our customers, you will eventually start working on technical customer issues, like adjusting networking settings and troubleshooting builds, and you can start exploring our full range of product features through Advanced Onboarding. You'll have the opportunity to attend pairing sessions with Support Engineers and other Netlify teams to discuss technical cases
• You'll work with your manager on next steps in your career development, with a target of growing into new or more senior roles
• You will learn something new every day.
What You'll Bring:
• A love of learning. You will be learning new things every day.
• Excellent triaging skills. A major part of your daily routine will include reviewing and sorting incoming cases, to allow our team to focus on individual areas of the product or types of sorted cases. You'll get to see every kind of question our customers are asking.
• Excellent organization skills. You'll be juggling a lot, and switching between tasks throughout the day. You'll be deciding how to categorize incoming customer tickets (we receive an average of 130 tickets a day Monday-Friday, and there will be 2 people triaging).
• Excellence in spotting trends. As you'll be seeing many customer reports every day, you'll be well-positioned to spot trends. This means noticing what questions customers are asking, and escalating to senior staff ASAP if you sense there is a system-wide problem.
• Excellent written communication skills. All of your communication with customers and a lot of your communication with your colleagues will be written.
• The ability to work independently, after our thorough onboarding process. Sometimes you won't know the right answer, but you're the kind of person who can always come up with somewhere to look for it—sometimes you'll just have to Google it.
• Basic familiarity with network technologies such as concepts like HTTP(S) and DNS.
• You've heard of Git and/or are looking forward to learning a lot about it.
• You're a user of the web, and know what HTML and JavaScript are.
• Motivation to grow your technical skills and do technical work.
• A passion for helping people succeed with technology. If you're a good fit, you'll agree with what this blog post has to say about being excited to do support. This is not to say that you can't choose to move into other roles within the company some day, but instead that right now, and for the next while, providing support is what you want to do. You should be up for a challenge and enjoy it.
• Solving hard problems brings you joy.
• We welcome remote candidates based in North American timezones
Applying
Not sure you meet 100% of our qualifications? Please apply anyway!
When applying please include:
A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine).
In your cover letter, please tell us what motivates you about helping people and solving problems. Also, please describe a situation in which you came up with an unexpected way to help someone at work. A few paragraphs will do. Interviews will refer back to these answers, so please be prepared to speak in more detail about this later!
Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing accomodations@netlify.com.
About Netlify
At Netlify, we're on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams. To learn a bit more about our team and who we are, make sure to visit our About page.
At Netlify, we are committed to equal pay for equal work. The range we have approved for this role is $37,500 - $50,500 for US-based locations. If this does not meet your salary expectations we do understand, as it may not align with all higher cost of labor markets. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify's equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process Show more details...
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