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netspend
Netspend.com is a leading provider of prepaid debit cards and related financial services. The website offers a range of products and features to help individuals manage their money more effectively, including convenient mobile app access, direct deposit options, and budgeting tools. With Netspend, users can easily load funds onto their card, make purchases online or in-store, and track their spending in real-time. The company also offers additional benefits such as rewards programs, cash back offers, and account protection services. Overall, Netspend.com aims to provide a convenient and flexible financial solution for consumers looking for a smarter way to manage their finances.
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EncryptedSite is Encrypted
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CountryHosted in United States
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CityRound Rock, Texas
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Latitude\Longitude30.5154 / -97.6689 Google Map
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Traffic rank#66,305 Site Rank
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Site age25 yrs old
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Site Owner informationWhois info
Website is Safe
Site is not blacklisted
Traffic rank
#66,305
#66,305
Site age
25 yrs
25 yrs
Location
United States
United States
Popular Questions for netspend
Newest job postings for netspend
via Glassdoor
posted_at: 3 days agoschedule_type: Full-time
The Service Desk Technical Lead uses technical trouble-shooting ability, problem solving skills, and excellent customer service attitude to serve our customers and Team. This role is responsible for providing technical leadership and innovation of hardware, systems, sub-systems, and/or applications for the service desk team, customers and/or employees. The Service Desk Analyst also answers basic... questions about installation, operation, configuration,
The Service Desk Technical Lead uses technical trouble-shooting ability, problem solving skills, and excellent customer service attitude to serve our customers and Team. This role is responsible for providing technical leadership and innovation of hardware, systems, sub-systems, and/or applications for the service desk team, customers and/or employees. The Service Desk Analyst also answers basic... questions about installation, operation, configuration, customization, and usage of assigned products.
This role leads the team in innovation in new technologies while also providing level 3 support for the team. They will research new technologies that will help us service our customers better whether customer facing or team facing.
Responsibilities will also include configuration and administration of Service Desk Call Management Software (VMWare Service Manager), performing the Asset Management function for the organization, and helping to automate business processes as related to IT Support. You must be available to work 8-hour shifts Monday through Friday between the hours of 7am and 7pm, with rotating responsibility to provide on-call after-hours support.
Responsibilities:
• Serve as Level 3 support to our Service Desk Team Members
• Prioritize and resolve issues in a reasonable and timely fashion
• Lead Projects that will bring new technologies and processes that will
• Provide Level 2 after hours on-call support for emergency issues.
• Provide Asset Management function (procurement and maintenance of inventory of all
• equipment).
• Provide input into the creation of helpdesk documentation and procedures.
• Assist with implementation and on-going improvement of Service Desk Software Solution.
Skills/Education/Experience:
• At least 5 years experience in desktop support or other related IT field.
• Preferred educational background: College Degree and/ or completed Technical Certifications
• such as A+, MCP, MCSE or hold current student status.
• Advanced knowledge in Windows 10, MacOs.
• Knowledgeable in Google Workspace Apps including Gmail, Google Chat, and Google Drive
• Great understanding of LAN level networking concepts and devices.
• Great Experience troubleshooting VPN connectivity issues.
• Strong customer service, communication, and organizational skills.
• Ability to handle high stress situations.
• Ability and willingness to work with and learn new technologies.
• Ability to work for periods under little or no supervision.
• Successful candidates will possess Advanced technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, VPN troubleshooting, Windows operating systems, MS Active Directory, Blackberry/iPhone/iPad Support, and applications such as
• Microsoft Office and Google Workspace Products
• Experience with Call Management Software (such as Verint, CA Unicenter, BMC Remedy, Peregrine Service Center, HP Openview, etc).
Position may require some heavy lifting and physical activity in the form of unpacking equipment.
As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
This role leads the team in innovation in new technologies while also providing level 3 support for the team. They will research new technologies that will help us service our customers better whether customer facing or team facing.
Responsibilities will also include configuration and administration of Service Desk Call Management Software (VMWare Service Manager), performing the Asset Management function for the organization, and helping to automate business processes as related to IT Support. You must be available to work 8-hour shifts Monday through Friday between the hours of 7am and 7pm, with rotating responsibility to provide on-call after-hours support.
Responsibilities:
• Serve as Level 3 support to our Service Desk Team Members
• Prioritize and resolve issues in a reasonable and timely fashion
• Lead Projects that will bring new technologies and processes that will
• Provide Level 2 after hours on-call support for emergency issues.
• Provide Asset Management function (procurement and maintenance of inventory of all
• equipment).
• Provide input into the creation of helpdesk documentation and procedures.
• Assist with implementation and on-going improvement of Service Desk Software Solution.
Skills/Education/Experience:
• At least 5 years experience in desktop support or other related IT field.
• Preferred educational background: College Degree and/ or completed Technical Certifications
• such as A+, MCP, MCSE or hold current student status.
• Advanced knowledge in Windows 10, MacOs.
• Knowledgeable in Google Workspace Apps including Gmail, Google Chat, and Google Drive
• Great understanding of LAN level networking concepts and devices.
• Great Experience troubleshooting VPN connectivity issues.
• Strong customer service, communication, and organizational skills.
• Ability to handle high stress situations.
• Ability and willingness to work with and learn new technologies.
• Ability to work for periods under little or no supervision.
• Successful candidates will possess Advanced technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, VPN troubleshooting, Windows operating systems, MS Active Directory, Blackberry/iPhone/iPad Support, and applications such as
• Microsoft Office and Google Workspace Products
• Experience with Call Management Software (such as Verint, CA Unicenter, BMC Remedy, Peregrine Service Center, HP Openview, etc).
Position may require some heavy lifting and physical activity in the form of unpacking equipment.
As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
via ZipRecruiter
posted_at: 17 days agoschedule_type: Full-timesalary: 20 an hourwork_from_home: 1
The Customer Experience Analyst position plays a critical role in Netspend’s Voice of the Customer program within the Customer Experience department. The CE analyst is responsible for researching and responding to customer inquiries and complaints from internal and external sources and identifying opportunities for improvement in the Netspend customer experience.
They deal with highly escalated... and time sensitive complaints from customers to
The Customer Experience Analyst position plays a critical role in Netspend’s Voice of the Customer program within the Customer Experience department. The CE analyst is responsible for researching and responding to customer inquiries and complaints from internal and external sources and identifying opportunities for improvement in the Netspend customer experience.
They deal with highly escalated... and time sensitive complaints from customers to Netspend or Netspend Partners, Clients, or Banks. Agents are expected to address questions, solve short term problems, and escalate involved issues to the necessary support groups. This position requires strong communication and organizational skills, the ability to think conceptually and solve problems, and a flexible work schedule, with the ability to work nights and weekends.
Hourly Rate for position is $20/hr.
Primary Duties
• Consistently think outside the box and make sound judgment calls to resolve complaints.
• Issue monetary adjustments for refunds and/or charges if applicable.
• Identify opportunities for process improvements in all Netspend departments that lead to higher standards of service for Netspend customers.
• Proactive reach out to cardholders to address concerns to avoid potential external complaints focusing on a solution outcome.
• Handle executive escalations and complaints from customers, as well as complaints originating from partner banks. Including escalations sent to the Netspend/Global Payments presidents and leadership team.
• Collaborate with internal departments(compliance, legal, fraud) on responses to customers complaints to obtain a resolution.
• Maintain a record for each contact and document support provided.
• Effectively communicate with customers verbally or in writing in order to provide a first contact resolution.
• Perform other work-related tasks and/or projects assigned by management as needed.
Minimum Qualifications:
• 2+ Years’ work experience in customer service or related field
• Excellent oral, written, and interpersonal communication skills
• Professional and personable demeanor, relates well to all kinds of people
• Must be able to listen, understand, and build strong relationships to promote customer satisfaction
• Must be able to work independently and multi-task while working in a fast-paced environment
• Must be flexible and have an attitude, mindset and capability to adapt to change.
• Strong MS Office, Internet, and email skills
• Relates well to all kinds of people, spends the extra effort to put others at ease and is approachable and open to feedback or coaching.
• Bilingual/Spanish preferred
Preferred Qualifications:
• Bachelor’s degree
• Working knowledge of Netspend systems
This position is eligible to be considered for remote hiring anywhere in the USA.
#LI-Remote Show more details...
They deal with highly escalated... and time sensitive complaints from customers to Netspend or Netspend Partners, Clients, or Banks. Agents are expected to address questions, solve short term problems, and escalate involved issues to the necessary support groups. This position requires strong communication and organizational skills, the ability to think conceptually and solve problems, and a flexible work schedule, with the ability to work nights and weekends.
Hourly Rate for position is $20/hr.
Primary Duties
• Consistently think outside the box and make sound judgment calls to resolve complaints.
• Issue monetary adjustments for refunds and/or charges if applicable.
• Identify opportunities for process improvements in all Netspend departments that lead to higher standards of service for Netspend customers.
• Proactive reach out to cardholders to address concerns to avoid potential external complaints focusing on a solution outcome.
• Handle executive escalations and complaints from customers, as well as complaints originating from partner banks. Including escalations sent to the Netspend/Global Payments presidents and leadership team.
• Collaborate with internal departments(compliance, legal, fraud) on responses to customers complaints to obtain a resolution.
• Maintain a record for each contact and document support provided.
• Effectively communicate with customers verbally or in writing in order to provide a first contact resolution.
• Perform other work-related tasks and/or projects assigned by management as needed.
Minimum Qualifications:
• 2+ Years’ work experience in customer service or related field
• Excellent oral, written, and interpersonal communication skills
• Professional and personable demeanor, relates well to all kinds of people
• Must be able to listen, understand, and build strong relationships to promote customer satisfaction
• Must be able to work independently and multi-task while working in a fast-paced environment
• Must be flexible and have an attitude, mindset and capability to adapt to change.
• Strong MS Office, Internet, and email skills
• Relates well to all kinds of people, spends the extra effort to put others at ease and is approachable and open to feedback or coaching.
• Bilingual/Spanish preferred
Preferred Qualifications:
• Bachelor’s degree
• Working knowledge of Netspend systems
This position is eligible to be considered for remote hiring anywhere in the USA.
#LI-Remote Show more details...
via ZipRecruiter
posted_at: 15 days agoschedule_type: Full-timesalary: 20 an hour
Job Description
The Partner Services Representative is primarily responsible for responding to all inbound requests coming from client accounts through the client services call center. The Partner Service Representative will act as a liaison to create and maintain a positive relationship with clients on behalf of NetSpend, ensuring the success of the relationship. This position requires a... flexible work schedule, with the ability to work some nights
Job Description
The Partner Services Representative is primarily responsible for responding to all inbound requests coming from client accounts through the client services call center. The Partner Service Representative will act as a liaison to create and maintain a positive relationship with clients on behalf of NetSpend, ensuring the success of the relationship. This position requires a... flexible work schedule, with the ability to work some nights and weekends.
Hourly Rate is $20/hr and requires working onsite in the Austin office!
Responsibilities:
• Responsible for answering partner billing and transaction questions, marketing and promoting debit card services, and partner orientation
• Serve as "debit card industry expert" in support of partner sales efforts
• Develop a client portfolio including relevant users, technical documentation to support sales efforts, and client use of the product
• Manage existing partner base, working with sales staff
• Liaison with internal business development, operations team, marketing, and customer service to ensure partner satisfaction
• Identify market opportunities for enhancements to existing products and development of new products
Skills/Education/Experience:
• 1-2 years of call center agent experience
• English/Spanish preferred
• Excellent oral, written and interpersonal communication skills
• Extremely professional, personable and outstanding at communicating in a positive and effective manner
• Must be a champion of superior Customer Service
• Working knowledge of computer operation, including proficiency in MS Access, Word, and Excel
• Ability to demonstrate strong organizational skills
• Ability to prioritize workload and work efficiently with minimal supervision
• Outbound sales experience preferred
• Complete knowledge of all Call Center policies preferred
• As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
The Partner Services Representative is primarily responsible for responding to all inbound requests coming from client accounts through the client services call center. The Partner Service Representative will act as a liaison to create and maintain a positive relationship with clients on behalf of NetSpend, ensuring the success of the relationship. This position requires a... flexible work schedule, with the ability to work some nights and weekends.
Hourly Rate is $20/hr and requires working onsite in the Austin office!
Responsibilities:
• Responsible for answering partner billing and transaction questions, marketing and promoting debit card services, and partner orientation
• Serve as "debit card industry expert" in support of partner sales efforts
• Develop a client portfolio including relevant users, technical documentation to support sales efforts, and client use of the product
• Manage existing partner base, working with sales staff
• Liaison with internal business development, operations team, marketing, and customer service to ensure partner satisfaction
• Identify market opportunities for enhancements to existing products and development of new products
Skills/Education/Experience:
• 1-2 years of call center agent experience
• English/Spanish preferred
• Excellent oral, written and interpersonal communication skills
• Extremely professional, personable and outstanding at communicating in a positive and effective manner
• Must be a champion of superior Customer Service
• Working knowledge of computer operation, including proficiency in MS Access, Word, and Excel
• Ability to demonstrate strong organizational skills
• Ability to prioritize workload and work efficiently with minimal supervision
• Outbound sales experience preferred
• Complete knowledge of all Call Center policies preferred
• As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
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