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Most recent job postings at netspend
via Glassdoor
posted_at: 3 days agoschedule_type: Full-time
The Service Desk Technical Lead uses technical trouble-shooting ability, problem solving skills, and excellent customer service attitude to serve our customers and Team. This role is responsible for providing technical leadership and innovation of hardware, systems, sub-systems, and/or applications for the service desk team, customers and/or employees. The Service Desk Analyst also answers basic... questions about installation, operation, configuration,
The Service Desk Technical Lead uses technical trouble-shooting ability, problem solving skills, and excellent customer service attitude to serve our customers and Team. This role is responsible for providing technical leadership and innovation of hardware, systems, sub-systems, and/or applications for the service desk team, customers and/or employees. The Service Desk Analyst also answers basic... questions about installation, operation, configuration, customization, and usage of assigned products.
This role leads the team in innovation in new technologies while also providing level 3 support for the team. They will research new technologies that will help us service our customers better whether customer facing or team facing.
Responsibilities will also include configuration and administration of Service Desk Call Management Software (VMWare Service Manager), performing the Asset Management function for the organization, and helping to automate business processes as related to IT Support. You must be available to work 8-hour shifts Monday through Friday between the hours of 7am and 7pm, with rotating responsibility to provide on-call after-hours support.
Responsibilities:
• Serve as Level 3 support to our Service Desk Team Members
• Prioritize and resolve issues in a reasonable and timely fashion
• Lead Projects that will bring new technologies and processes that will
• Provide Level 2 after hours on-call support for emergency issues.
• Provide Asset Management function (procurement and maintenance of inventory of all
• equipment).
• Provide input into the creation of helpdesk documentation and procedures.
• Assist with implementation and on-going improvement of Service Desk Software Solution.
Skills/Education/Experience:
• At least 5 years experience in desktop support or other related IT field.
• Preferred educational background: College Degree and/ or completed Technical Certifications
• such as A+, MCP, MCSE or hold current student status.
• Advanced knowledge in Windows 10, MacOs.
• Knowledgeable in Google Workspace Apps including Gmail, Google Chat, and Google Drive
• Great understanding of LAN level networking concepts and devices.
• Great Experience troubleshooting VPN connectivity issues.
• Strong customer service, communication, and organizational skills.
• Ability to handle high stress situations.
• Ability and willingness to work with and learn new technologies.
• Ability to work for periods under little or no supervision.
• Successful candidates will possess Advanced technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, VPN troubleshooting, Windows operating systems, MS Active Directory, Blackberry/iPhone/iPad Support, and applications such as
• Microsoft Office and Google Workspace Products
• Experience with Call Management Software (such as Verint, CA Unicenter, BMC Remedy, Peregrine Service Center, HP Openview, etc).
Position may require some heavy lifting and physical activity in the form of unpacking equipment.
As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
This role leads the team in innovation in new technologies while also providing level 3 support for the team. They will research new technologies that will help us service our customers better whether customer facing or team facing.
Responsibilities will also include configuration and administration of Service Desk Call Management Software (VMWare Service Manager), performing the Asset Management function for the organization, and helping to automate business processes as related to IT Support. You must be available to work 8-hour shifts Monday through Friday between the hours of 7am and 7pm, with rotating responsibility to provide on-call after-hours support.
Responsibilities:
• Serve as Level 3 support to our Service Desk Team Members
• Prioritize and resolve issues in a reasonable and timely fashion
• Lead Projects that will bring new technologies and processes that will
• Provide Level 2 after hours on-call support for emergency issues.
• Provide Asset Management function (procurement and maintenance of inventory of all
• equipment).
• Provide input into the creation of helpdesk documentation and procedures.
• Assist with implementation and on-going improvement of Service Desk Software Solution.
Skills/Education/Experience:
• At least 5 years experience in desktop support or other related IT field.
• Preferred educational background: College Degree and/ or completed Technical Certifications
• such as A+, MCP, MCSE or hold current student status.
• Advanced knowledge in Windows 10, MacOs.
• Knowledgeable in Google Workspace Apps including Gmail, Google Chat, and Google Drive
• Great understanding of LAN level networking concepts and devices.
• Great Experience troubleshooting VPN connectivity issues.
• Strong customer service, communication, and organizational skills.
• Ability to handle high stress situations.
• Ability and willingness to work with and learn new technologies.
• Ability to work for periods under little or no supervision.
• Successful candidates will possess Advanced technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, VPN troubleshooting, Windows operating systems, MS Active Directory, Blackberry/iPhone/iPad Support, and applications such as
• Microsoft Office and Google Workspace Products
• Experience with Call Management Software (such as Verint, CA Unicenter, BMC Remedy, Peregrine Service Center, HP Openview, etc).
Position may require some heavy lifting and physical activity in the form of unpacking equipment.
As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
via ZipRecruiter
posted_at: 17 days agoschedule_type: Full-timesalary: 20 an hourwork_from_home: 1
The Customer Experience Analyst position plays a critical role in Netspend’s Voice of the Customer program within the Customer Experience department. The CE analyst is responsible for researching and responding to customer inquiries and complaints from internal and external sources and identifying opportunities for improvement in the Netspend customer experience.
They deal with highly escalated... and time sensitive complaints from customers to
The Customer Experience Analyst position plays a critical role in Netspend’s Voice of the Customer program within the Customer Experience department. The CE analyst is responsible for researching and responding to customer inquiries and complaints from internal and external sources and identifying opportunities for improvement in the Netspend customer experience.
They deal with highly escalated... and time sensitive complaints from customers to Netspend or Netspend Partners, Clients, or Banks. Agents are expected to address questions, solve short term problems, and escalate involved issues to the necessary support groups. This position requires strong communication and organizational skills, the ability to think conceptually and solve problems, and a flexible work schedule, with the ability to work nights and weekends.
Hourly Rate for position is $20/hr.
Primary Duties
• Consistently think outside the box and make sound judgment calls to resolve complaints.
• Issue monetary adjustments for refunds and/or charges if applicable.
• Identify opportunities for process improvements in all Netspend departments that lead to higher standards of service for Netspend customers.
• Proactive reach out to cardholders to address concerns to avoid potential external complaints focusing on a solution outcome.
• Handle executive escalations and complaints from customers, as well as complaints originating from partner banks. Including escalations sent to the Netspend/Global Payments presidents and leadership team.
• Collaborate with internal departments(compliance, legal, fraud) on responses to customers complaints to obtain a resolution.
• Maintain a record for each contact and document support provided.
• Effectively communicate with customers verbally or in writing in order to provide a first contact resolution.
• Perform other work-related tasks and/or projects assigned by management as needed.
Minimum Qualifications:
• 2+ Years’ work experience in customer service or related field
• Excellent oral, written, and interpersonal communication skills
• Professional and personable demeanor, relates well to all kinds of people
• Must be able to listen, understand, and build strong relationships to promote customer satisfaction
• Must be able to work independently and multi-task while working in a fast-paced environment
• Must be flexible and have an attitude, mindset and capability to adapt to change.
• Strong MS Office, Internet, and email skills
• Relates well to all kinds of people, spends the extra effort to put others at ease and is approachable and open to feedback or coaching.
• Bilingual/Spanish preferred
Preferred Qualifications:
• Bachelor’s degree
• Working knowledge of Netspend systems
This position is eligible to be considered for remote hiring anywhere in the USA.
#LI-Remote Show more details...
They deal with highly escalated... and time sensitive complaints from customers to Netspend or Netspend Partners, Clients, or Banks. Agents are expected to address questions, solve short term problems, and escalate involved issues to the necessary support groups. This position requires strong communication and organizational skills, the ability to think conceptually and solve problems, and a flexible work schedule, with the ability to work nights and weekends.
Hourly Rate for position is $20/hr.
Primary Duties
• Consistently think outside the box and make sound judgment calls to resolve complaints.
• Issue monetary adjustments for refunds and/or charges if applicable.
• Identify opportunities for process improvements in all Netspend departments that lead to higher standards of service for Netspend customers.
• Proactive reach out to cardholders to address concerns to avoid potential external complaints focusing on a solution outcome.
• Handle executive escalations and complaints from customers, as well as complaints originating from partner banks. Including escalations sent to the Netspend/Global Payments presidents and leadership team.
• Collaborate with internal departments(compliance, legal, fraud) on responses to customers complaints to obtain a resolution.
• Maintain a record for each contact and document support provided.
• Effectively communicate with customers verbally or in writing in order to provide a first contact resolution.
• Perform other work-related tasks and/or projects assigned by management as needed.
Minimum Qualifications:
• 2+ Years’ work experience in customer service or related field
• Excellent oral, written, and interpersonal communication skills
• Professional and personable demeanor, relates well to all kinds of people
• Must be able to listen, understand, and build strong relationships to promote customer satisfaction
• Must be able to work independently and multi-task while working in a fast-paced environment
• Must be flexible and have an attitude, mindset and capability to adapt to change.
• Strong MS Office, Internet, and email skills
• Relates well to all kinds of people, spends the extra effort to put others at ease and is approachable and open to feedback or coaching.
• Bilingual/Spanish preferred
Preferred Qualifications:
• Bachelor’s degree
• Working knowledge of Netspend systems
This position is eligible to be considered for remote hiring anywhere in the USA.
#LI-Remote Show more details...
via ZipRecruiter
posted_at: 15 days agoschedule_type: Full-timesalary: 20 an hour
Job Description
The Partner Services Representative is primarily responsible for responding to all inbound requests coming from client accounts through the client services call center. The Partner Service Representative will act as a liaison to create and maintain a positive relationship with clients on behalf of NetSpend, ensuring the success of the relationship. This position requires a... flexible work schedule, with the ability to work some nights
Job Description
The Partner Services Representative is primarily responsible for responding to all inbound requests coming from client accounts through the client services call center. The Partner Service Representative will act as a liaison to create and maintain a positive relationship with clients on behalf of NetSpend, ensuring the success of the relationship. This position requires a... flexible work schedule, with the ability to work some nights and weekends.
Hourly Rate is $20/hr and requires working onsite in the Austin office!
Responsibilities:
• Responsible for answering partner billing and transaction questions, marketing and promoting debit card services, and partner orientation
• Serve as "debit card industry expert" in support of partner sales efforts
• Develop a client portfolio including relevant users, technical documentation to support sales efforts, and client use of the product
• Manage existing partner base, working with sales staff
• Liaison with internal business development, operations team, marketing, and customer service to ensure partner satisfaction
• Identify market opportunities for enhancements to existing products and development of new products
Skills/Education/Experience:
• 1-2 years of call center agent experience
• English/Spanish preferred
• Excellent oral, written and interpersonal communication skills
• Extremely professional, personable and outstanding at communicating in a positive and effective manner
• Must be a champion of superior Customer Service
• Working knowledge of computer operation, including proficiency in MS Access, Word, and Excel
• Ability to demonstrate strong organizational skills
• Ability to prioritize workload and work efficiently with minimal supervision
• Outbound sales experience preferred
• Complete knowledge of all Call Center policies preferred
• As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
The Partner Services Representative is primarily responsible for responding to all inbound requests coming from client accounts through the client services call center. The Partner Service Representative will act as a liaison to create and maintain a positive relationship with clients on behalf of NetSpend, ensuring the success of the relationship. This position requires a... flexible work schedule, with the ability to work some nights and weekends.
Hourly Rate is $20/hr and requires working onsite in the Austin office!
Responsibilities:
• Responsible for answering partner billing and transaction questions, marketing and promoting debit card services, and partner orientation
• Serve as "debit card industry expert" in support of partner sales efforts
• Develop a client portfolio including relevant users, technical documentation to support sales efforts, and client use of the product
• Manage existing partner base, working with sales staff
• Liaison with internal business development, operations team, marketing, and customer service to ensure partner satisfaction
• Identify market opportunities for enhancements to existing products and development of new products
Skills/Education/Experience:
• 1-2 years of call center agent experience
• English/Spanish preferred
• Excellent oral, written and interpersonal communication skills
• Extremely professional, personable and outstanding at communicating in a positive and effective manner
• Must be a champion of superior Customer Service
• Working knowledge of computer operation, including proficiency in MS Access, Word, and Excel
• Ability to demonstrate strong organizational skills
• Ability to prioritize workload and work efficiently with minimal supervision
• Outbound sales experience preferred
• Complete knowledge of all Call Center policies preferred
• As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
via Indeed
posted_at: 11 days agoschedule_type: Part-time
Netspend Corporation is a leading provider of prepaid debit cards in the U.S. Prepaid debit cards are experiencing dramatic growth in consumer adoption. The company's debit cards enable anyone to make purchases, pay bills, secure reservations, and shop online without needing a traditional bank account or access to a credit card.
Netspend Consumer Partnerships is an entrepreneurial business unit... within Netspend, with offices located in Austin,
Netspend Corporation is a leading provider of prepaid debit cards in the U.S. Prepaid debit cards are experiencing dramatic growth in consumer adoption. The company's debit cards enable anyone to make purchases, pay bills, secure reservations, and shop online without needing a traditional bank account or access to a credit card.
Netspend Consumer Partnerships is an entrepreneurial business unit... within Netspend, with offices located in Austin, TX. Consumer Partnerships has responsibility for growing the company’s consumer acquisition in both Direct-to-Consumer / online and Retail, overseeing all aspects of acquisition, strategic partnerships, initiatives and servicing customers.
We’re looking for an Account Coordinator who thrives in a fast-paced environment and will support team members on several key accounts. This role is a great opportunity for someone with 1-3 years business experience or a recent college graduate seeking to gain business and marketing experience.
Responsibilities
• Support Account Management Team by working cross-functionally with marketing, analytics, creative, legal, banking ops, sales operations, compliance, development and other teams to deliver against program goals.
• Compile, update and manage account management reports. Provide analysis and data on marketing campaign performance.
• Assist with marketing and creative projects facilitating requests with internal creative department, legal and bank, and print production teams.
• Assist with budget management and tracking of vendor invoices.
• Competitive monitoring and analysis.
• Provide overall operational support to Account Management Team with program and marketing initiatives.
• Provide project management support in tracking and monitoring creative tickets and campaign timelines.
• Perform other duties as required.
Qualifications
• Candidate should possess 1-3 years business or marketing experience, will consider recent college graduate or part-time business student.
• Candidate should be detail-oriented and self-motivated. Should have the ability to work with minimal managerial supervision.
• Strong project management and time management skills to coordinate numerous time-sensitive projects.
• Self-starter, driven, willingness to take ownership and initiative.
• Well-versed in Excel and manipulating data through pivot tables, working with different spreadsheet formats.
• Comfortable working in a data driven environment.
• Familiar with Microsoft Office Suite or G Suite products.
• Highly organized with the ability to multi-task and pivot easily.
• As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
Netspend Consumer Partnerships is an entrepreneurial business unit... within Netspend, with offices located in Austin, TX. Consumer Partnerships has responsibility for growing the company’s consumer acquisition in both Direct-to-Consumer / online and Retail, overseeing all aspects of acquisition, strategic partnerships, initiatives and servicing customers.
We’re looking for an Account Coordinator who thrives in a fast-paced environment and will support team members on several key accounts. This role is a great opportunity for someone with 1-3 years business experience or a recent college graduate seeking to gain business and marketing experience.
Responsibilities
• Support Account Management Team by working cross-functionally with marketing, analytics, creative, legal, banking ops, sales operations, compliance, development and other teams to deliver against program goals.
• Compile, update and manage account management reports. Provide analysis and data on marketing campaign performance.
• Assist with marketing and creative projects facilitating requests with internal creative department, legal and bank, and print production teams.
• Assist with budget management and tracking of vendor invoices.
• Competitive monitoring and analysis.
• Provide overall operational support to Account Management Team with program and marketing initiatives.
• Provide project management support in tracking and monitoring creative tickets and campaign timelines.
• Perform other duties as required.
Qualifications
• Candidate should possess 1-3 years business or marketing experience, will consider recent college graduate or part-time business student.
• Candidate should be detail-oriented and self-motivated. Should have the ability to work with minimal managerial supervision.
• Strong project management and time management skills to coordinate numerous time-sensitive projects.
• Self-starter, driven, willingness to take ownership and initiative.
• Well-versed in Excel and manipulating data through pivot tables, working with different spreadsheet formats.
• Comfortable working in a data driven environment.
• Familiar with Microsoft Office Suite or G Suite products.
• Highly organized with the ability to multi-task and pivot easily.
• As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
via ZipRecruiter
posted_at: 18 days agoschedule_type: Full-timesalary: 20 an hour
The EFT Processor Analyst will contribute to the success of Netspend’s Banking Operations Department by efficiently handling crucial ACH functions within specified timeframes and daily deadlines. This position will be closely involved with Direct Deposit, an area that is considered highly important to our customers’ well-being and to the future of our company’s growth. In addition, a successful... Banking Operations Specialist will provide superior
The EFT Processor Analyst will contribute to the success of Netspend’s Banking Operations Department by efficiently handling crucial ACH functions within specified timeframes and daily deadlines. This position will be closely involved with Direct Deposit, an area that is considered highly important to our customers’ well-being and to the future of our company’s growth. In addition, a successful... Banking Operations Specialist will provide superior contributions to a positive customer experience, in alignment with Netspend’s focus and mission.
Responsibilities:
• Review, evaluate, and make decisions regarding ACH exception-handling within required deadlines and strict compliance.
• Conduct research and gather verifications for pending deposits; originate manual return items.
• Take phone calls and respond to inquiries from customers, banks, government entities and internal departments regarding ACH transactions.
• Maintain spreadsheets and create regular summaries and reports of departmental activities using Excel and Word.
• Provide consistent, high-quality customer-focused service that exceeds established standards.
• Contribute to a smooth-running team environment that works well together.
• Recommend improvements that result in more efficient procedures.
• Comfortably work within a defined attendance and punctuality policy that is designed to help our customers.
Skills/Education/Experience:
• Knowledge of tCam or similar CRM (customer relationship management) tool.
• Strong customer-centric skills required, experience with escalated-calls preferred.
• Knowledge of ACH operations and 2-or-more years’ experience in the electronic payments industry preferred.
• Background in consumer-based payments operations or banking operations a major plus.
• Ability to research, recognize and solve problems in a team environment.
• Ability to learn fast, multi-task and work on various accounts and issues both together and alone.
• Commitment to teamwork and ability to perform well with little or no supervision.
• Excellent verbal and written skills with the ability to communicate effectively with customers, co-workers and management.
• Strong problem-solving skills with high attention to detail.
• Excellent organizational skills and ability to function in a high-tech fast-paced environment.
• Comfort with fluctuating volumes and accepting occasional schedule-changes at peak volumes.
• Experience with Outlook, Excel and MS Word.
• College degree preferred, but equivalent experience considered.
• As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
Responsibilities:
• Review, evaluate, and make decisions regarding ACH exception-handling within required deadlines and strict compliance.
• Conduct research and gather verifications for pending deposits; originate manual return items.
• Take phone calls and respond to inquiries from customers, banks, government entities and internal departments regarding ACH transactions.
• Maintain spreadsheets and create regular summaries and reports of departmental activities using Excel and Word.
• Provide consistent, high-quality customer-focused service that exceeds established standards.
• Contribute to a smooth-running team environment that works well together.
• Recommend improvements that result in more efficient procedures.
• Comfortably work within a defined attendance and punctuality policy that is designed to help our customers.
Skills/Education/Experience:
• Knowledge of tCam or similar CRM (customer relationship management) tool.
• Strong customer-centric skills required, experience with escalated-calls preferred.
• Knowledge of ACH operations and 2-or-more years’ experience in the electronic payments industry preferred.
• Background in consumer-based payments operations or banking operations a major plus.
• Ability to research, recognize and solve problems in a team environment.
• Ability to learn fast, multi-task and work on various accounts and issues both together and alone.
• Commitment to teamwork and ability to perform well with little or no supervision.
• Excellent verbal and written skills with the ability to communicate effectively with customers, co-workers and management.
• Strong problem-solving skills with high attention to detail.
• Excellent organizational skills and ability to function in a high-tech fast-paced environment.
• Comfort with fluctuating volumes and accepting occasional schedule-changes at peak volumes.
• Experience with Outlook, Excel and MS Word.
• College degree preferred, but equivalent experience considered.
• As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
via ZipRecruiter
posted_at: 11 days agoschedule_type: Full-time
The Customer Experience Manager will directly manage all activity of the Customer Response Team. This role is responsible for managing a team of highly skilled analysts who handle all customer complaints. The Manager will ensure that individual escalations are resolved and that complaint trends are identified and communicated to the rest of the Customer Experience Team.
Responsibilities...
• Drive performance and development of Customer Response
The Customer Experience Manager will directly manage all activity of the Customer Response Team. This role is responsible for managing a team of highly skilled analysts who handle all customer complaints. The Manager will ensure that individual escalations are resolved and that complaint trends are identified and communicated to the rest of the Customer Experience Team.
Responsibilities...
• Drive performance and development of Customer Response Team in adherence with the Netspend Complaint Handling Policy, Procedures also delivering “exceptional customer experience”
• Identify changes in process that lead to a reduction in complaints or escalations.
• Identify and escalate system, product, and feature bugs and/or issues
• Develop approaches for the Team Leads and Analysts to achieve company-wide performance goals
• Develop and maintain performance metrics that drive overall team performance
• Provide recommendations to improve the overall Netspend customer experience
• Review agency complaint responses and ensure alignment with Legal/Compliance/CE guidelines
• Manage timesheet, attendance and corrective action processes
• Experience developing and maintaining productive relationships with department and other leaders
• Strong organizational and follow-through skills
• Recruit, hire, train, develop and motivate your team their success is your success
• Assist the department Director in achieving productivity goals by developing and executing a business plans to improve the Customer Experience
• Ensure Customer Care Analyst are delivering outstanding customer service by teaching, coaching and leading by example
• Build long lasting relationships and create a loyal customer following by actively calling customers in escalated issues and addressing and resolving all issues
Skills/Education/Experience:
• 5 years’ experience in customer service supervision/management
• Proven leadership and ability to drive customer satisfaction
• Demonstrated ability to motivate teams to achieve peak performance
• Strong skills in managing multiple priorities, with the ability to work in a fast paced environment
• Excellent communication skills, both verbal and written
• Proven ability to coach, mentor, and motivate employees to deliver excellent service
• Strong working knowledge of MS Office (including Word and Excel) as well as the ability to navigate the internet and various web-based programs
• Ability to be well organized and work with internal and external customers.
• As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
This position is eligible to be considered for remote hiring anywhere in the USA Show more details...
Responsibilities...
• Drive performance and development of Customer Response Team in adherence with the Netspend Complaint Handling Policy, Procedures also delivering “exceptional customer experience”
• Identify changes in process that lead to a reduction in complaints or escalations.
• Identify and escalate system, product, and feature bugs and/or issues
• Develop approaches for the Team Leads and Analysts to achieve company-wide performance goals
• Develop and maintain performance metrics that drive overall team performance
• Provide recommendations to improve the overall Netspend customer experience
• Review agency complaint responses and ensure alignment with Legal/Compliance/CE guidelines
• Manage timesheet, attendance and corrective action processes
• Experience developing and maintaining productive relationships with department and other leaders
• Strong organizational and follow-through skills
• Recruit, hire, train, develop and motivate your team their success is your success
• Assist the department Director in achieving productivity goals by developing and executing a business plans to improve the Customer Experience
• Ensure Customer Care Analyst are delivering outstanding customer service by teaching, coaching and leading by example
• Build long lasting relationships and create a loyal customer following by actively calling customers in escalated issues and addressing and resolving all issues
Skills/Education/Experience:
• 5 years’ experience in customer service supervision/management
• Proven leadership and ability to drive customer satisfaction
• Demonstrated ability to motivate teams to achieve peak performance
• Strong skills in managing multiple priorities, with the ability to work in a fast paced environment
• Excellent communication skills, both verbal and written
• Proven ability to coach, mentor, and motivate employees to deliver excellent service
• Strong working knowledge of MS Office (including Word and Excel) as well as the ability to navigate the internet and various web-based programs
• Ability to be well organized and work with internal and external customers.
• As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
This position is eligible to be considered for remote hiring anywhere in the USA Show more details...
via ZipRecruiter
posted_at: 14 days agoschedule_type: Full-time
Netspend is seeking an experienced and energetic AP Manager to join its accounting and finance team. This role will initially engage in the planning and execution of the transition of the Netspend accounts payable function from its current ERP system and team to a new ERP, while identifying and hiring resources needed to be successful upon and after conversion.
Job Description...
• Functional lead for transition of accounts payable process from
Netspend is seeking an experienced and energetic AP Manager to join its accounting and finance team. This role will initially engage in the planning and execution of the transition of the Netspend accounts payable function from its current ERP system and team to a new ERP, while identifying and hiring resources needed to be successful upon and after conversion.
Job Description...
• Functional lead for transition of accounts payable process from third-party provider to internal team. This will include a system conversion as well as transfer of responsibilities from existing third-party provider to in-house developed team.
• Manages all activities in the accounts payable function.
• Oversees subordinate staff in the day-to-day performance of their jobs.
• Ensures that project/department milestones/goals are met and match approved budgets.
• Ensures timely payments of vendor invoices and expense vouchers and maintains accurate records and control reports.
• Generates and reviews applicable accounting reports and accounts payable register(s) to ensure accuracy.
• Oversee the Accounts Payable email box and is responsive to both internal and external stakeholders, including working with vendors to resolve issuers or errors.
• Collaborate with the Procurement department to oversee corporate credit card and travel and expense card programs, including setup, maintenance, transaction approvals, and reviewing employee expense reports for adherence to travel policies.
• Collaborates with Procurement and Legal teams with regard to onboarding of new vendors and ensuring proper syncing to accounting software.
• Monitor all vendor payment agreements to find discounts that can be used to reduce invoice amounts.
• Work closely with software support teams to troubleshoot issues and recommend systems and control enhancements.
• Manages unclaimed property filing process.
• Monthly review and reconciliation of Accounts Payable Aging Report to GL and related procure to pay controls.
• Compile vendor information for Year End 1099-Misc processing.
• Provide direct support to internal and external audit team as needed.
• Participate in special projects as needed.
Desired Characteristics/Skills
• Curious, collaborative and committed to supporting the success of the business.
• Driven and focused in providing proactive vs. reactive solutions.
• Exceptional attention to detail.
• Positive, team player who thrives in a growth-oriented environment.
• Ability to successfully manage competing priorities and if needed, delegate appropriately, identify and execute on opportunities for process improvement.
• Practices the utmost confidentiality and adheres to the highest ethical standards.
Job Requirements
• Four-year degree preferred.
• 5 years of experience in Accounts Payable or a similar Accounting field.
• Comfortable working in Microsoft Excel.
• Experience with ERP systems, Oracle Cloud preferred.
• Strong oral and written communication skills.
• Attention to detail, while seeing the overall objective.
• Ability to plan and organize .
• Ability to exercise excellent judgment and direct subordinates clearly and effectively.
• Ability to collaborate with immediate team members and across departments.
• Strong mathematical aptitude with experience and proficiency in working with numbers.
• Ability to convey information to internal and external customers in a clear, focused, and concise manner Show more details...
Job Description...
• Functional lead for transition of accounts payable process from third-party provider to internal team. This will include a system conversion as well as transfer of responsibilities from existing third-party provider to in-house developed team.
• Manages all activities in the accounts payable function.
• Oversees subordinate staff in the day-to-day performance of their jobs.
• Ensures that project/department milestones/goals are met and match approved budgets.
• Ensures timely payments of vendor invoices and expense vouchers and maintains accurate records and control reports.
• Generates and reviews applicable accounting reports and accounts payable register(s) to ensure accuracy.
• Oversee the Accounts Payable email box and is responsive to both internal and external stakeholders, including working with vendors to resolve issuers or errors.
• Collaborate with the Procurement department to oversee corporate credit card and travel and expense card programs, including setup, maintenance, transaction approvals, and reviewing employee expense reports for adherence to travel policies.
• Collaborates with Procurement and Legal teams with regard to onboarding of new vendors and ensuring proper syncing to accounting software.
• Monitor all vendor payment agreements to find discounts that can be used to reduce invoice amounts.
• Work closely with software support teams to troubleshoot issues and recommend systems and control enhancements.
• Manages unclaimed property filing process.
• Monthly review and reconciliation of Accounts Payable Aging Report to GL and related procure to pay controls.
• Compile vendor information for Year End 1099-Misc processing.
• Provide direct support to internal and external audit team as needed.
• Participate in special projects as needed.
Desired Characteristics/Skills
• Curious, collaborative and committed to supporting the success of the business.
• Driven and focused in providing proactive vs. reactive solutions.
• Exceptional attention to detail.
• Positive, team player who thrives in a growth-oriented environment.
• Ability to successfully manage competing priorities and if needed, delegate appropriately, identify and execute on opportunities for process improvement.
• Practices the utmost confidentiality and adheres to the highest ethical standards.
Job Requirements
• Four-year degree preferred.
• 5 years of experience in Accounts Payable or a similar Accounting field.
• Comfortable working in Microsoft Excel.
• Experience with ERP systems, Oracle Cloud preferred.
• Strong oral and written communication skills.
• Attention to detail, while seeing the overall objective.
• Ability to plan and organize .
• Ability to exercise excellent judgment and direct subordinates clearly and effectively.
• Ability to collaborate with immediate team members and across departments.
• Strong mathematical aptitude with experience and proficiency in working with numbers.
• Ability to convey information to internal and external customers in a clear, focused, and concise manner Show more details...
via ZipRecruiter
posted_at: 8 days agoschedule_type: Full-time
Netspend is seeking an experienced, highly motivated, Systems Administrator for our Corporate Services team. The System Administrator has to identify and rectify issues utilizing monitoring systems. This role leads the team in bringing together the latest open-source and commercial technologies to develop and improve services.
The administrator will make sure the current security patches and bug... fixes are intact and provides a guide for patching
Netspend is seeking an experienced, highly motivated, Systems Administrator for our Corporate Services team. The System Administrator has to identify and rectify issues utilizing monitoring systems. This role leads the team in bringing together the latest open-source and commercial technologies to develop and improve services.
The administrator will make sure the current security patches and bug... fixes are intact and provides a guide for patching schedules and outages. They have a prominent role to play in the successful completion of major system enhancements and various other development activities. The professional should have excellent knowledge of Active Directory, domains and VM installations, as well. You must be available to work 8-hour shifts Monday through Friday, with rotating responsibility to provide on-call after-hours support.
Essential Duties And Responsibilities
• Lead projects for improving core infrastructure areas, implementing new capabilities, and remediating problem areas and vulnerabilities.
• Support legacy applications and processes as we migrate to a newer future state.
• Utilize monitoring systems to assist developers and other administrators with production issues and troubleshooting tasks, which are difficult or time-sensitive in nature.
• Assist other teams with projects as a direct participant as well as lending input for your area of expertise when called upon.
• Serve as a technical mentor for other team members.
• Work collaboratively and build a strong relationship with development teams to understand their build and infrastructure requirements.
• Ensure configuration and compliance with existing policies and procedures.
• Administer and troubleshoot Linux and Windows based systems.
• Successfully complete other assignments as assigned by management.
Additional Responsibilities
• Demonstrates a high degree of professionalism in communication, attitude, and teamwork.
• Demonstrates a high degree of quality work.
• Additional duties as assigned.
Minimum Qualifications
• Bachelor’s degree in Computer Science, Technology or a related field. Work experience may be substituted in lieu of degree.
• Understanding of how to secure environments and meet compliance requirements, such as PCI.
• Working knowledge and/or experience with Information Security tools, technologies, etc.
• Experience using configuration management tools, such as Puppet.
• Hands-on experience deploying and managing infrastructure with Terraform, a plus.
• Solid foundation of networking and system administration, and scripting.
• Knowledge of cross-platform scripting languages and build tools, such as Python.
• Strong knowledge of Jenkins, ability to write Jenkins pipelines and experience creating reusable Jenkins shared libraries is a plus.
• Strong knowledge of Atlassian products (Confluence and Jira) is a plus.
• Ability to learn/use a wide variety of open source technologies and tools.
• Strong bias for action and ownership.
• As provided in Netspend Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.
Competencies
• Adaptability
• Communication
• Decision Making
• Initiative
• Innovation
• Organization
• Professionalism
• Results Orientated Show more details...
The administrator will make sure the current security patches and bug... fixes are intact and provides a guide for patching schedules and outages. They have a prominent role to play in the successful completion of major system enhancements and various other development activities. The professional should have excellent knowledge of Active Directory, domains and VM installations, as well. You must be available to work 8-hour shifts Monday through Friday, with rotating responsibility to provide on-call after-hours support.
Essential Duties And Responsibilities
• Lead projects for improving core infrastructure areas, implementing new capabilities, and remediating problem areas and vulnerabilities.
• Support legacy applications and processes as we migrate to a newer future state.
• Utilize monitoring systems to assist developers and other administrators with production issues and troubleshooting tasks, which are difficult or time-sensitive in nature.
• Assist other teams with projects as a direct participant as well as lending input for your area of expertise when called upon.
• Serve as a technical mentor for other team members.
• Work collaboratively and build a strong relationship with development teams to understand their build and infrastructure requirements.
• Ensure configuration and compliance with existing policies and procedures.
• Administer and troubleshoot Linux and Windows based systems.
• Successfully complete other assignments as assigned by management.
Additional Responsibilities
• Demonstrates a high degree of professionalism in communication, attitude, and teamwork.
• Demonstrates a high degree of quality work.
• Additional duties as assigned.
Minimum Qualifications
• Bachelor’s degree in Computer Science, Technology or a related field. Work experience may be substituted in lieu of degree.
• Understanding of how to secure environments and meet compliance requirements, such as PCI.
• Working knowledge and/or experience with Information Security tools, technologies, etc.
• Experience using configuration management tools, such as Puppet.
• Hands-on experience deploying and managing infrastructure with Terraform, a plus.
• Solid foundation of networking and system administration, and scripting.
• Knowledge of cross-platform scripting languages and build tools, such as Python.
• Strong knowledge of Jenkins, ability to write Jenkins pipelines and experience creating reusable Jenkins shared libraries is a plus.
• Strong knowledge of Atlassian products (Confluence and Jira) is a plus.
• Ability to learn/use a wide variety of open source technologies and tools.
• Strong bias for action and ownership.
• As provided in Netspend Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.
Competencies
• Adaptability
• Communication
• Decision Making
• Initiative
• Innovation
• Organization
• Professionalism
• Results Orientated Show more details...
via Salary.com
schedule_type: Full-time
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. At Netspend, making payments accessible for more people in more ways is at the heart of what we do. We connect brands, people and payment products to deliver innovative financial solutions for everyone. For over two decades, we’ve been operating the original Neobank and have been a leading provider of financial services for traditionally underserved markets. Today, we’re empowering more consumers with greater... security, control and convenience than ever before through faster payments. We’re also enabling businesses to seamlessly move money and to create exceptional experiences that deepen connections with their customers and employees. Netspend, based in Austin, has always maintained a culture of inclusivity and community. We’re a diverse group of people from all over the world with varied professional backgrounds and we embrace the fact that everyone here has something unique to offer. A part of the daily life at Netspend includes events and activities designed for well-being as well as service to our community. Background Netspend is rapidly expanding our Money Movement practice. We are uniquely positioned with program management offerings, a proprietary processing platform accessible by modern open API’s, real-time payment technology, live agent servicing and much more…. Our full range of issuing capabilities enables our partners to customize their payment experience through the convenience of a single provider. We have experienced a great deal of success and have established a robust pipeline of programs and are making additional investments to further expand our business development activities as well as our capabilities. Position Summary Netspend is seeking an experienced Payments Product Manager to lead the development and management of our payments product suite consisting of core money movement products across B2C & B2B2C channels. The Payments Product Manager will be responsible for defining the product strategy, prioritizing features, and executing the roadmap for our payments products. The successful candidate will have a deep understanding of the payments landscape, customer needs, and industry trends. This is a collaborative role with the opportunity to interact with external partners and internal stakeholders, execute on new initiatives, make suggestions to product roadmaps, and drive general product growth within the Product Management team. Responsibilities: Define and communicate the product vision, strategy, and roadmap for the payments product suite Gather and analyze customer and market feedback to inform product decisions Collaborate with cross-functional teams, including engineering, design, sales, and marketing, to prioritize and deliver product features Manage the entire product lifecycle, from ideation to launch, ensuring timely delivery and quality of products Develop and maintain relationships with key stakeholders, such as payment processors, banks, and other financial institutions Stay up-to-date on industry trends and regulations related to payments, and ensure our products comply with relevant regulations Monitor and report on key performance indicators (KPIs) for the payments product suite, and use data to make informed product decisions Skills/Education/Experience: Bachelor's degree in a related field (e.g., business, finance, computer science) 5 years of experience in product management, with a focus on payments or financial products Strong understanding of payments infrastructure, including payment processors, card networks, and banking systems Experience with Agile development methodologies and product management tools (e.g., Jira, Trello) Excellent communication and collaboration skills, with the ability to influence cross-functional teams and stakeholders Strong analytical and problem-solving skills, with the ability to use data to inform product decisions Experience working in a fast-paced, dynamic environment As provided in Netspend’s Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws If you have a passion for payments and want to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. This position is eligible to be considered for remote hiring anywhere in the USA. #LI-Remote Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Join Our Talent Community Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook
Show more details...
via ZipRecruiter
schedule_type: Full-time
Netspend is seeking an experienced and energetic GL Accountant II to join its accounting and finance team.
Responsibilities...
• Assist with month-end close procedures, including account reconciliation preparation, journal entry preparation, and analysis of assigned revenue and expense accounts
• Prepare assigned monthly financial reports analyzing variances in financial performance
• Manage, account for, and analyze partner incentive and commission
Netspend is seeking an experienced and energetic GL Accountant II to join its accounting and finance team.
Responsibilities...
• Assist with month-end close procedures, including account reconciliation preparation, journal entry preparation, and analysis of assigned revenue and expense accounts
• Prepare assigned monthly financial reports analyzing variances in financial performance
• Manage, account for, and analyze partner incentive and commission programs
• Manage distribution partner records in data warehouse, including contract review, commission rates, and bank account data
• Ensure that all commission statements and payments have been processed as scheduled
• Respond to internal and external customers in a professional and timely manner
• Perform reviews on strategic partner commissions
• Review contracts to ensure terms are aligned with commission system capabilities
• Respond to internal and external customers in a professional and timely manner
• Identify, document and implement accounting policies and procedural improvements
• Participate in cross functional company initiatives as necessary
• Support corporate management with reporting, analysis, and special projects as needed
• Assist with support of quarterly reviews and annual financial statement audit
Skills/Education/Experience:
• Bachelor’s degree in Accounting or Finance
• 0-2 years of Accounting experience
• Demonstrated knowledge of Accounting and US GAAP principles
• Possess excellent interpersonal, oral and written communication skills with the ability to effectively organize and present information and respond to questions
• Experience in analyzing large transactional volumes, preparing trend analysis, and resolving variance issues
• Hard working, detail oriented individual who is adaptable to an entrepreneurial team environment
• Ability to think independently to solve practical problems and present solutions
• Excellent Microsoft Excel skills
• Experience with ERP systems, Oracle Cloud preferred
• As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
Responsibilities...
• Assist with month-end close procedures, including account reconciliation preparation, journal entry preparation, and analysis of assigned revenue and expense accounts
• Prepare assigned monthly financial reports analyzing variances in financial performance
• Manage, account for, and analyze partner incentive and commission programs
• Manage distribution partner records in data warehouse, including contract review, commission rates, and bank account data
• Ensure that all commission statements and payments have been processed as scheduled
• Respond to internal and external customers in a professional and timely manner
• Perform reviews on strategic partner commissions
• Review contracts to ensure terms are aligned with commission system capabilities
• Respond to internal and external customers in a professional and timely manner
• Identify, document and implement accounting policies and procedural improvements
• Participate in cross functional company initiatives as necessary
• Support corporate management with reporting, analysis, and special projects as needed
• Assist with support of quarterly reviews and annual financial statement audit
Skills/Education/Experience:
• Bachelor’s degree in Accounting or Finance
• 0-2 years of Accounting experience
• Demonstrated knowledge of Accounting and US GAAP principles
• Possess excellent interpersonal, oral and written communication skills with the ability to effectively organize and present information and respond to questions
• Experience in analyzing large transactional volumes, preparing trend analysis, and resolving variance issues
• Hard working, detail oriented individual who is adaptable to an entrepreneurial team environment
• Ability to think independently to solve practical problems and present solutions
• Excellent Microsoft Excel skills
• Experience with ERP systems, Oracle Cloud preferred
• As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws Show more details...
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